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# Creativas

Shape your Digital Journey

## Posts

### [Blog](https://creativas.io/blog)

**Published:** August 6, 2019
**Author:** Hichem Jouini

**Content:**

[ ![Compliance training](https://creativas.io/wp-content/uploads/2026/09/How-to-deliver-BAI-Compliance-training-in-Confluence_.png) ](https://creativas.io/how-to-deliver-bai-compliance-training-in-confluence) [Smart Courses for Confluence](https://creativas.io/category/smart-courses)September 8, 2026

 [# How to deliver BAI Compliance training in Confluence?](https://creativas.io/how-to-deliver-bai-compliance-training-in-confluence) Bring compliance training into Confluence with Smart Courses. Learn how compatible BAI/ProSight SCORM courses can be assigned, tracked, and accessed alongside the policies and procedures your teams already use. [Read Story](https://creativas.io/how-to-deliver-bai-compliance-training-in-confluence)

 [ ![](https://creativas.io/wp-content/uploads/2026/09/thumbnail-SQL.png) ](https://creativas.io/sql-views-for-confluence-tables-query-large-datasets-without-leaving-confluence) [Smart Tables](https://creativas.io/category/smart-tables)September 3, 2026

 [# SQL views for Confluence tables: query large datasets without leaving Confluence](https://creativas.io/sql-views-for-confluence-tables-query-large-datasets-without-leaving-confluence) Smart Tables introduces SQL Views for Confluence, giving teams a more powerful way to explore large datasets. Write SQL directly or describe what you need in plain language and let… [Read Story](https://creativas.io/sql-views-for-confluence-tables-query-large-datasets-without-leaving-confluence)

 [ ![](https://creativas.io/wp-content/uploads/2026/09/How-do-Atlassian-AI-definitions-explain-terms-and-what-makes-Lexi-different.png) ](https://creativas.io/how-atlassian-ai-definitions-explain-terms-and-what-makes-lexi-smart-terms-glossary-ai-assistant-different) [Smart Terms](https://creativas.io/category/smart-terms)August 12, 2026

 [# How do Atlassian AI definitions explain terms, and what makes Lexi, Smart Terms Glossary AI Assistant, different?](https://creativas.io/how-atlassian-ai-definitions-explain-terms-and-what-makes-lexi-smart-terms-glossary-ai-assistant-different) Atlassian AI definitions explain unfamiliar terms instantly, but they can't replace a governed glossary. Discover how Lexi combines AI-powered glossary creation with Smart Terms to deliver consistent terminology, advanced highlighting,… [Read Story](https://creativas.io/how-atlassian-ai-definitions-explain-terms-and-what-makes-lexi-smart-terms-glossary-ai-assistant-different)

 [ ![](https://creativas.io/wp-content/uploads/2026/09/How-to-onboard-new-hires-faster-without-burning-them-out_.png) ](https://creativas.io/how-to-onboard-new-hires-faster-without-burning-them-out) [Smart Courses for Confluence](https://creativas.io/category/smart-courses)August 5, 2026

 [# How to onboard new hires faster without burning them out?](https://creativas.io/how-to-onboard-new-hires-faster-without-burning-them-out) Most onboarding systems are designed to manage tasks, approvals, and access. But completing operational onboarding does not automatically prepare employees to perform their role confidently. This blog explores the gap… [Read Story](https://creativas.io/how-to-onboard-new-hires-faster-without-burning-them-out)

 [ ![Hero banner with Creativas logo, headline 'Building better project status tables in Confluence', and a white kanban-style board on the right against a navy blue background.](https://creativas.io/wp-content/uploads/2026/07/ptbs.png) ](https://creativas.io/building-better-project-status-tables-in-confluence) [Smart Tables](https://creativas.io/category/smart-tables)July 1, 2026

 [# Building better project status tables in Confluence](https://creativas.io/building-better-project-status-tables-in-confluence) Here's how Smart Tables adds filtering, sorting, grouping, and inline editing to keep your project status page actually up to date. [Read Story](https://creativas.io/building-better-project-status-tables-in-confluence)

 [ ![Onboarding](https://creativas.io/wp-content/uploads/2026/05/aez.png) ](https://creativas.io/why-new-hires-still-feel-unprepared-after-onboarding) [Smart Courses for Confluence](https://creativas.io/category/smart-courses)May 26, 2026

 [# Why new hires still feel unprepared after Onboarding](https://creativas.io/why-new-hires-still-feel-unprepared-after-onboarding) Most onboarding systems are designed to manage tasks, approvals, and access. But completing operational onboarding does not automatically prepare employees to perform their role confidently. This blog explores the gap… [Read Story](https://creativas.io/why-new-hires-still-feel-unprepared-after-onboarding)

- [1](#)
- [2](https://creativas.io/wp-cron.php/page/2?doing_wp_cron=1789147612.2009320259094238281250)
- [3](https://creativas.io/wp-cron.php/page/3?doing_wp_cron=1789147612.2009320259094238281250)
- [  ](https://creativas.io/wp-cron.php/page/18?doing_wp_cron=1789147612.2009320259094238281250)

1. Search
2. ## Trending

    - [ ![Compliance training](https://creativas.io/wp-content/uploads/2026/09/How-to-deliver-BAI-Compliance-training-in-Confluence_-150x150.png) ](https://creativas.io/how-to-deliver-bai-compliance-training-in-confluence) [###### How to deliver BAI Compliance training in Confluence?
        
         ](https://creativas.io/how-to-deliver-bai-compliance-training-in-confluence) [Smart Courses for Confluence](https://creativas.io/category/smart-courses) September 8, 2026
    - [ ![](https://creativas.io/wp-content/uploads/2026/09/thumbnail-SQL-150x150.png) ](https://creativas.io/sql-views-for-confluence-tables-query-large-datasets-without-leaving-confluence) [###### SQL views for Confluence tables: query large datasets without leaving Confluence
        
         ](https://creativas.io/sql-views-for-confluence-tables-query-large-datasets-without-leaving-confluence) [Smart Tables](https://creativas.io/category/smart-tables) September 3, 2026
    - [ ![](https://creativas.io/wp-content/uploads/2026/09/How-do-Atlassian-AI-definitions-explain-terms-and-what-makes-Lexi-different-150x150.png) ](https://creativas.io/how-atlassian-ai-definitions-explain-terms-and-what-makes-lexi-smart-terms-glossary-ai-assistant-different) [###### How do Atlassian AI definitions explain terms, and what makes Lexi, Smart Terms Glossary AI Assistant, different?
        
         ](https://creativas.io/how-atlassian-ai-definitions-explain-terms-and-what-makes-lexi-smart-terms-glossary-ai-assistant-different) [Smart Terms](https://creativas.io/category/smart-terms) August 12, 2026
3. ## Categories
    
    ###### [Smart Courses for Confluence](https://creativas.io/category/smart-courses)
    
    ###### [Smart Terms](https://creativas.io/category/smart-terms)
    
    ###### [Smart Tables](https://creativas.io/category/smart-tables)
    
    ###### [Smart Images](https://creativas.io/category/smart-images)
    
    ###### [Smart Courses for monday.com](https://creativas.io/category/smart-courses-for-monday-com)
    
    ###### [Live Spreadsheets for monday.com](https://creativas.io/category/live-spreadsheets-for-monday-com)
    
    ###### [Quick readings](https://creativas.io/category/quick-readings)
    
    ###### [Quick how to’s]()
4. ## LinkedIn
5. ## Stay in the loop

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---

### [How to deliver BAI Compliance training in Confluence?](https://creativas.io/how-to-deliver-bai-compliance-training-in-confluence)

**Published:** September 8, 2026
**Author:** Hedi Chouayakh

**Excerpt:** Bring compliance training into Confluence with Smart Courses. Learn how compatible BAI/ProSight SCORM courses can be assigned, tracked, and accessed alongside the policies and procedures your teams already use.

**Content:**

Financial-services compliance training has two jobs: cover the right regulations for the right roles and make sure employees actually complete it.

Most organizations solve the first problem with specialized compliance courseware. But for teams already working in Confluence, training can still sit in a separate system from the policies, procedures, and documentation employees use every day.

Smart Courses lets you bring compatible, appropriately licensed BAI/ProSight compliance courseware into Confluence through SCORM, connecting specialized [training](https://creativas.io/employee-training) with the workspace employees already use.

## What is BAI compliance training?

BAI compliance training is now offered under the [ProSight](https://www.prosightfa.org/training/compliance-training/) brand. BAI and the Risk Management Association (RMA) [merged in 2024](https://www.bai.org/news/bai-and-rma-come-together-to-form-prosight-financial-association/) to form ProSight Financial Association.

ProSight provides compliance courseware designed specifically for banks, credit unions, mortgage organizations, and other financial institutions.

Its training covers areas such as BSA and anti-money laundering, UDAAP, GLBA, cybersecurity, identity theft, lending regulations, deposit and transaction regulations, and corporate compliance.

Courses are built around financial-services roles and can include practical scenarios, interactive activities, and assessments. That specialized content is one reason organizations may prefer licensing established compliance training instead of recreating regulatory courses internally.

## The challenge is not only the content

Good courseware solves the content problem. Employees still need an easy way to access and complete it.

For teams working across the Atlassian ecosystem, much of the supporting knowledge may already live in Confluence: internal policies, security procedures, risk-management documentation, department resources, and compliance guidance.

Putting training closer to that knowledge creates a clearer connection between the policy employees are expected to follow and the training they need to complete.

Instead of reading a policy in Confluence and then searching for the related course in another system, employees can access both from the same workspace.

## Can BAI/ProSight courses run in another LMS?

Yes. ProSight licenses its programs for use in other learning management systems through its Content Provider Service, subject to the applicable agreement and approved LMS configuration.

Through its [Content Provider Service](https://www.prosightfa.org/training/compliance-training/support/terms-of-service/), ProSight can provide licensed programs for use through a client’s approved learning management system.

An important distinction exists between **ProSight/BAI-owned courseware** and **custom content your organization creates**.

- **ProSight/BAI courseware:** You cannot assume you can freely export, copy, or reuse licensed ProSight/BAI training in another LMS. Whether you can deliver a course through an external LMS depends on your licensing agreement with ProSight and the delivery options they provide. Confirm the applicable permissions and SCORM availability with ProSight before requesting or importing course files.
- **Custom content created by your organization:** If you create and design your own training content within the platform, that content is separate from ProSight’s proprietary course catalog. Where the platform provides SCORM export for that custom content, you can export the resulting SCORM package and use it in a compatible LMS, subject to your organization’s rights to the content and the platform’s applicable terms.

In other words, licensed ProSight courseware and your own custom-created training should not be treated as having the same export rights.

Before planning the integration, confirm with ProSight that your agreement supports external-LMS delivery and that the course is available in a format compatible with **SCORM 1.2 or SCORM 2004**.

Once you have a compatible SCORM package that you are authorized to use in your LMS, Smart Courses can deliver it inside Confluence.

[![](https://creativas.io/wp-content/uploads/2026/09/11-1024x576.png)](https://creativas.io/wp-content/uploads/2026/09/11.png)## From ProSight courseware to training in Confluence

Start by selecting the ProSight [courses](https://catalog.bai.org/) that match your regulatory requirements and employee roles. [Training](https://creativas.io/compliance) for frontline employees, mortgage teams, managers, or compliance officers may differ, so match the right courseware to the right audience.

Once you select the courses, confirm with ProSight that your license and delivery arrangement support external-LMS use, and request the compatible course files or delivery method available for your account.

In Smart Courses, create a new course, enable the SCORM course option, open the course editor, and upload the compatible SCORM ZIP package you are authorized to use and have obtained through your ProSight licensing or delivery arrangement.

Smart Courses supports both [**SCORM 1.2**](https://help.creativas.io/smart-courses/cloud/scorm-1180939.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcourses&utm_term=BAI) **and** [**SCORM 2004**](https://help.creativas.io/smart-courses/cloud/scorm-1180939.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcourses&utm_term=BAI), so you can import compatible courseware without recreating the original training as Confluence pages.

Once published, you can assign the course to individual users or Confluence groups with a due date.

For recurring compliance requirements, group-based assignment can also help automate enrollment as employees join the relevant groups.

Administrators can then use Course Insights to follow learner progress, completion status, scores, and due dates.

## Connect compliance training with your Confluence policies

This is where the combination becomes particularly useful.

Smart Courses provides a [Course Card macro](https://help.creativas.io/smart-courses/cloud/course-card-macro-177111041.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcourses&utm_content=Blog_links) that can surface an individual published course on a Confluence page. The Course List macro can display a filtered collection of courses based on criteria such as categories, labels, or spaces.

Imagine an employee opening a Mandatory Banking Compliance Training page in Confluence.

At the top, the compliance team explains the program and provides links to internal policies. Below that, employees can find the relevant BSA/AML, cybersecurity, lending, identity-theft, or transaction-compliance courses available through Smart Courses.

The same page can also contain training deadlines, instructions, and contact information for the compliance team.

Employees move from policy → context → training without having to search across disconnected systems.

[![](https://creativas.io/wp-content/uploads/2026/09/22-1-1024x576.png)](https://creativas.io/wp-content/uploads/2026/09/22-1.png)### Who handles what?

[![](https://creativas.io/wp-content/uploads/2026/09/3.3-1024x576.png)](https://creativas.io/wp-content/uploads/2026/09/3.3.png)## A practical example

Consider a bank already managing its policies and procedures in Confluence.

The compliance team creates a **Mandatory Banking Compliance Training** page containing its internal compliance guidance and links to the policies employees are expected to understand.

Courses licensed from ProSight are imported into Smart Courses as SCORM packages and assigned by employee role.

Branch employees may receive BSA/AML and identity-theft training, while mortgage teams receive the lending-related courses relevant to their responsibilities.

Course cards and filtered course lists make that training accessible from the compliance area employees already use.

Meanwhile, the compliance team can use Insights to monitor who has completed the required training and where follow-up is still needed.

The result is a closer connection between **what employees are expected to know** and **the training they are expected to complete**.

## What does Smart Courses track from SCORM?

Smart Courses captures the completion and score information sent by the SCORM package.

For [**SCORM 1.2**](https://help.creativas.io/smart-courses/cloud/scorm-1180939.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcourses&utm_term=BAI), that includes lesson status and raw score. For [**SCORM 2004**](https://help.creativas.io/smart-courses/cloud/scorm-1180939.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcourses&utm_term=BAI), Smart Courses uses completion status, success status, and raw score.

This allows learner results such as completed, incomplete, passed, or failed to appear in Smart Courses depending on the information provided by the package.

One limitation to keep in mind: Smart Courses does not currently capture individual question-level results from an imported SCORM course. It reports the package’s overall status and score.

Therefore, we recommend testing a new SCORM package before assigning it organization-wide to ensure its completion and scoring rules are reported as expected.

You can also enable certificates for SCORM courses when completion requirements are met.

## Bring financial compliance training into Confluence

Compliance training works better when employees can easily find it alongside the policies and procedures it supports.

Once you have a compatible SCORM package that your ProSight licensing and delivery arrangement permits you to use in an LMS, upload it to Smart Courses, assign it to the right employees, and make it accessible from the Confluence pages your teams already use.

The compliance content stays specialized. The learning experience lives in Confluence.

[Try Smart Courses for Confluence free for 30 days.](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=website&utm_source=blogslinks&utm_campaign=smartcourses&utm_term=reliexcollab&utm_content=Blog_links)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, Onboarding

---

### [How to onboard new hires faster without burning them out?](https://creativas.io/how-to-onboard-new-hires-faster-without-burning-them-out)

**Published:** August 5, 2026
**Author:** Hedi Chouayakh

**Excerpt:** Most onboarding systems are designed to manage tasks, approvals, and access. But completing operational onboarding does not automatically prepare employees to perform their role confidently. This blog explores the gap between operational onboarding and learning onboarding and why companies need both to create truly job ready employees.

**Content:**

Picture a software company looking to onboard new hires across 5 countries, all starting in the same month. Managers are spread across time zones, shadowing sessions are hard to coordinate, and there’s no single place to see who’s actually ready to ship code versus who’s still finding their way around.

This is the reality for most growing teams, and it’s usually handled with a mix of onboarding docs, Slack messages, and a manager’s best guess about when someone is “ready.” That approach breaks down because knowledge and workload live in two systems that don’t talk to each other: a wiki page doesn’t know how loaded someone’s sprint is, and a sprint board has no idea whether they’ve finished security training yet.

## Why do most onboarding programs fall short?

Three failure patterns show up again and again in growing teams:

- Readiness gets measured in time, not knowledge. Three weeks in is treated as a milestone regardless of whether someone has absorbed what they actually need to know.
- Training and delivery are treated as separate phases. Once someone touches their first ticket, onboarding is considered “done,” even if half the learning material is unfinished.
- Capacity is managed informally. “We’ll ease them in” rarely gets written down anywhere a manager or teammate can see it, so it doesn’t survive contact with a real sprint.

Fixing this doesn’t mean replacing Confluence or Jira; it means connecting the tools you already use so learning progress and workload planning inform each other in real time.

## Structuring the Learning Path with Smart Courses for Confluence

- ![Modal titled 'Add content' with form: Type options 'Course' and 'Learning Path', fields for Title and Target space.](https://creativas.io/wp-content/uploads/2026/07/Grouping-in-one-click-700x400.png "Learning Path")
- ![Modal 'Add courses' showing two course thumbnails in a blue-framed panel over a blue-gray editor background.](https://creativas.io/wp-content/uploads/2026/07/Grouping-in-one-click-1-700x400.png "Grouping in one click-1")
- ![Screenshot of a Learning Path landing page showing a left course list and a right onboarding panel](https://creativas.io/wp-content/uploads/2026/07/Grouping-in-one-click-4-700x400.png "Grouping in one click-4")
- ![Screenshot of a Learning Path editor overview with a course card and a right-side menu (Share, Certification, Contributors) on a blue background.](https://creativas.io/wp-content/uploads/2026/07/Grouping-in-one-click-3-700x400.png "Grouping in one click-3")
- ![Screenshot of a Learning Path configuration dialog with tabs Catalog, Player, Enrollment; form fields for description, categories, labels, and level; Cancel and Save buttons visible](https://creativas.io/wp-content/uploads/2026/07/Grouping-in-one-click-2-700x400.png "Grouping in one click-2")

The first half of a scalable onboarding system is making sure every new hire follows a consistent[ Learning path](https://help.creativas.io/app/lms/learning-path-editor-cloud-225706011.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcourses&utm_term=reliexcollab), not a scattered mix of pages and informal handovers.

With[ Smart Courses for Confluence](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=website&utm_source=blogslinks&utm_campaign=smartcourses&utm_term=reliexcollab), HR and team leads build a dedicated onboarding Learning Path that sequences everything a new hire needs into the right order: company policy, security training, product knowledge, engineering standards, and role-specific material. Learning Paths let you group multiple courses into a complete program, so a developer, a customer success manager, and a project manager can each follow a tailored track while still sharing common company-wide training.

A few things make this especially effective for onboarding at scale:

Courses can combine[ Confluence pages](https://help.creativas.io/app/lms/learning-components-1180933.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcourses&utm_term=reliexcollab#Learningcomponents-Confluencepage),[ PDF](https://help.creativas.io/app/lms/learning-components-1180933.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcourses&utm_term=reliexcollab#Learningcomponents-PDF)s,[ images](https://help.creativas.io/app/lms/learning-components-1180933.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcourses&utm_term=reliexcollab#Learningcomponents-Image),[ videos](https://help.creativas.io/app/lms/learning-components-1180933.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcourses&utm_term=reliexcollab#Learningcomponents-Video&Audio), and even[ HTML](https://help.creativas.io/app/lms/learning-components-1180933.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcourses&utm_term=reliexcollab#Learningcomponents-Embed) or SCORM packages so whatever format your documentation already lives in, it can become part of the learning journey without being rebuilt from scratch. Since Confluence pages stay connected, any updates your team makes are automatically reflected inside the course, so nobody is ever learning from an outdated version.

[Assign](https://help.creativas.io/app/lms/course-configuration-1180937.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcourses&utm_term=reliexcollab#Courseconfiguration-Assign) courses directly, with due dates. Managers can assign individual courses to specific users or groups, complete with due dates and automatic notifications. This makes it easy to deliver mandatory training exactly when it’s needed: security training before a first login, product knowledge before someone joins their first customer call, instead of hoping people find it on their own.

Skills and quizzes turn learning into evidence. Interactive quizzes at the end of each chapter or course confirm a new hire actually understood the material, not just clicked through it. Combined with[ prerequisites and skills](https://creativas.io/wp-content/uploads/2025/10/skills-and-prerequisites-for-smart-courses-for-confluence-1.pdf), onboarding becomes competency-based rather than time-based. Teams may require specific knowledge or a completed quiz to unlock the next stage, so nobody advances on assumption alone.

[Insights](https://help.creativas.io/app/lms/insights-and-reporting-1180953.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcourses&utm_term=reliexcollab) give managers a real-time view. Built-in insights dashboards show course completion, quiz results, and overall learner progress across every new hire at once. Instead of chasing status updates in a 1:1, a manager can see exactly where each person stands and catch gaps before those gaps affect day-to-day work.

![](https://creativas.io/wp-content/uploads/2026/07/image-7-1024x576.png)By turning existing Confluence knowledge into structured, trackable training, Smart Courses answers the first key onboarding question: what does this person actually know, and are they ready for the next step?

## Managing real workload with ActivityTimeline for Jira

Knowing what someone has learned only solves half the problem. The other half is knowing how much real work they can actually take on right now, and that’s a question learning tools alone can’t answer.

This is where[ ActivityTimeline](https://activitytimeline.com/) for Jira comes in. It’s a resource and capacity-planning app built directly on top of your existing Jira projects, giving everyone, including new hires, a personal timeline showing what’s assigned to them, along with a workload indicator that reflects how loaded they are relative to their real capacity.

A few features make it particularly useful for managing new team members:

See real workload distribution. The workload indicator, color-coded from light green to red, is calculated from both Jira estimates and custom events such as bookings or training blocks. For a new hire, this means a manager can see at a glance whether an “easy onboarding ticket” is actually filling their whole week or leaving them mostly idle, rather than finding out during a retro two sprints later.

![](https://creativas.io/wp-content/uploads/2026/07/image-5.png)Control allocation for new hires. Rather than assigning tasks the same way you would for a tenured engineer, ActivityTimeline lets you set individual involvement (capacity) per person, for example, configuring a new hire at 4–5 hours/day of plannable work for their first two weeks. Booking events lets you reserve time for shadowing, pairing, or training sessions without needing a Jira ticket for each one, so that time shows up on the timeline and counts against capacity instead of disappearing into an invisible gap.

![](https://creativas.io/wp-content/uploads/2026/07/image-6.png)Avoid overloading during ramp-up. Because the workload indicator accounts for vacations, partial days, and custom involvement schedules, it’s much harder to accidentally schedule a new hire for more than they can handle. If a manager tries to stack tickets onto someone whose involvement is intentionally set to a lower level, the indicator visibly tips into yellow or red before the team finds out the hard way.

![](https://creativas.io/wp-content/uploads/2026/07/image-8.png)The result is planning grounded in actual capacity rather than assumptions. A manager isn’t asking “do I think this person is ready”; they’re looking at a timeline that already reflects training time, partial involvement, and current workload, and making a scheduling decision from there.

## Bringing both systems together

Handing someone their first real piece of work comes down to two questions: has the relevant part of their learning path actually been completed, and does the timeline show they have the capacity for it right now? Smart Courses answers the first. ActivityTimeline answers the second. Put together, a manager isn’t guessing anymore; they’re looking at evidence of both readiness and availability before making the call.

## Customer Success Manager onboarding

The same model works just as well outside engineering teams. Imagine a company hiring five new Customer Success Managers ahead of a major product launch.

Each new hire is enrolled in a Smart Courses LMS Learning Path that covers product knowledge, support workflows, communication guidelines, and internal tools, with quizzes to verify their understanding before they start working directly with customers. Managers track progress through the insights dashboard, just as an engineering manager would.

At the same time,[ ActivityTimeline](https://marketplace.atlassian.com/apps/1220860/activity-timeline-resource-capacity-planning-time-tracking?hosting=cloud&tab=overview) helps team leads reserve time for product shadowing, customer call observations, and coaching sessions by reducing each new hire’s available capacity during their first weeks. As training milestones are completed, managers gradually increase their workload so new Customer Success Managers gain confidence without becoming overwhelmed.

Whether you’re onboarding developers or customer-facing teams, combining structured learning with capacity planning creates a repeatable onboarding process that scales as your organization grows.

[Try Smart Courses for Confluence free for 30 days.](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=website&utm_source=blogslinks&utm_campaign=smartcourses&utm_term=reliexcollab&utm_content=Blog_links)

[Try ActivityTimeline for Jira free for 30 days.](https://marketplace.atlassian.com/apps/1220860/activity-timeline-resource-capacity-planning-time-tracking?hosting=cloud&tab=overview)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, Onboarding

---

### [SQL views for Confluence tables: query large datasets without leaving Confluence](https://creativas.io/sql-views-for-confluence-tables-query-large-datasets-without-leaving-confluence)

**Published:** September 3, 2026
**Author:** Khawla Issaoui

**Excerpt:** Smart Tables introduces SQL Views for Confluence, giving teams a more powerful way to explore large datasets. Write SQL directly or describe what you need in plain language and let AI Mode generate the query for you.

**Content:**

**TL; DR**Smart Tables for Confluence now supports SQL Views, giving teams a new way to explore large datasets directly inside Confluence.

Write your own SQL query or simply describe what you’re looking for in plain language. AI Mode generates the SQL automatically, creates an adjustable SQL query, and keeps everything connected to the same dataset.

# What’s new?

[Smart Tables ](https://marketplace.atlassian.com/apps/1218080/smart-tables-for-confluence-table-filter-charts?hosting=cloud&tab=overview&utm_medium=website&utm_source=mainCTA&utm_campaign=smarttables&utm_content=SQL)has always helped teams organize information with sorting, grouping, filtering, global search, pivot tables, charts, and formulas. We’ve added a new advanced feature: SQL Views.

Instead of creating multiple filtered tables or repeatedly combining filters and formulas, you can now create adjustable [SQL queries ](https://help.creativas.io/smart-tables/cloud/sql-table-260145168.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smarttables&utm_content=SQL)that answer more complex questions, all while working from the same table.

If you don’t know SQL, that’s fine. Simply describe the result you want, and AI Mode generates the SQL query for you.

Whether you’re managing project portfolios, sprint backlogs, financial reports, asset inventories, or compliance registers, Smart Tables now lets every team explore data with the level of precision they need.

 **Built on Forge, Runs on Atlassian:**
 Smart Tables is a Forge-native app and has earned the Runs on Atlassian badge, meaning it meets Atlassian’s requirements for apps that keep data within Atlassian infrastructure.

# Why do native Confluence tables eventually reach their limits?

Native Confluence tables are excellent for [documentation](https://creativas.io/technical-documentation?utm_medium=website&utm_source=blogslinks&utm_campaign=smarttables&utm_content=SQL) and lightweight tracking.

Most teams don’t just want to find information anymore; they want to answer questions like:

- Which projects are overdue and over budget?
- Which high-priority risks still don’t have an owner?
- Which assets expire next quarter by department?
- What’s the average completion rate per team?

Smart Tables already solves many of these scenarios through [sorting, grouping, filtering, search](https://creativas.io/smart-tables-for-confluence-new-release-now-a-forge-app?utm_medium=website&utm_source=blogslinks&utm_campaign=smarttables&utm_content=SQL), pivot tables, charts, or formulas.

SQL Views don’t replace those features. They complement them.

For everyday work, filtering, sorting, or grouping is often the fastest solution.

When datasets become larger, or questions require multiple conditions, aggregations, or advanced reports, SQL Views provide another layer of analysis without leaving Confluence.

# Why SQL views?

Many teams already think in queries, even if they’re clicking through filters instead of writing SQL.

SQL Views make those questions easier to answer.

They allow you to:

- Query multiple conditions in a single request.
- Aggregate data using counts, totals, averages, and calculations.
- Create other views without duplicating your tables.
- Generate multiple perspectives from one dataset.
- Save SQL Views for future reporting.

The biggest advantage isn’t writing SQL; it’s avoiding duplicate tables across your page.

# One dataset and multiple views

One Smart Table can support multiple teams and use cases without filling your Confluence page with separate macros or duplicate tables.

With [Tab Mode,](https://help.creativas.io/smart-tables/cloud/global-view-161054744.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smarttables&utm_content=SQL#GlobalView-Tabsmode.1) you can display different views of the same Smart Table as tabs within a single macro. Each team can create its own SQL View based on the same source data and switch between views without leaving the table.

For example:

- [Project Managers](https://creativas.io/building-better-project-status-tables-in-confluence?utm_medium=website&utm_source=blogslinks&utm_campaign=smarttables&utm_content=SQL) can monitor overdue tasks and project status.
- Finance can focus on budget variances and spending.
- Leadership can review high-level portfolio summaries.
- Engineering can track sprint [progress and blockers.](https://creativas.io/confluence-kpi-tracking-issues-and-how-to-fix-them?utm_medium=website&utm_source=blogslinks&utm_campaign=smarttables&utm_content=SQL)
- Operations can review resource allocation.

The source data stays the same. Each team simply gets the view it needs, all organized within one Smart Table.

# AI mode makes SQL easy for everyone

SQL isn’t difficult for technical users, but for everyone else, [AI Mode](https://help.creativas.io/smart-tables/cloud/configuration-254410761.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smarttables&utm_content=SQL) eliminates the learning curve.

Instead of writing a query, simply describe the information you’re looking for.

Examples include:

- Show all overdue tasks assigned to Marketing.
- Display projects exceeding their planned budget.
- Count high-severity risks grouped by owner.
- List assets that expire within the next 30 days.

AI Mode translates your request into SQL, automatically creates the SQL View, and lets you review or edit the generated SQL query if you’d like.

Technical users save time, and non-technical users gain capabilities they never had before.

# Use case: How to manage Company Risk Register with SQL query?

Imagine a Project Manager Officer (PMO) team managing a company-wide risk register.

For daily work, they use:

- **Sorting** to prioritize risks by status.
- **Grouping** to organize risks by team or category.
- **Global Search** to locate a specific risk by ID or description.
- **Filters** to review only open, active risks.
- **Pivot Tables** to summarize risk counts by severity.
- **Charts** to visualize exposure across teams.

As the register grows, different stakeholders need different perspectives. Rather than maintaining multiple copies of the same table, the team creates SQL Views.

[![](https://creativas.io/wp-content/uploads/2026/09/Add-SQL-view-scaled.png)](https://creativas.io/wp-content/uploads/2026/09/Add-SQL-view-scaled.png)The Finance team creates a view showing every open risk with a cost impact above $20,000:

*“Show me all risks where cost\_impact\_usd is greater than 20000, and status is Open.”*

The Project Office creates a view of overdue, still-open risks to make sure they’re caught and acted on quickly.

[![](https://creativas.io/wp-content/uploads/2026/09/SQL-view-editor-2-scaled.png)](https://creativas.io/wp-content/uploads/2026/09/SQL-view-editor-2-scaled.png)```
SELECT `risk_id`, `description`, `owner`, `due_date` FROM `T1` 
WHERE `status` = 'Open' AND `due_date` < CURDATE() ORDER BY `due_date` ASC
```

Engineering and IT/Ops review a view of unmitigated risks, filtering to anything where mitigation hasn’t started yet, so effort goes where it’s needed first.

[![](https://creativas.io/wp-content/uploads/2026/09/SQL-query-scaled.png)](https://creativas.io/wp-content/uploads/2026/09/SQL-query-scaled.png)```
SELECT risk_id, description, mitigation_status FROM T1 
WHERE mitigation_status = 'Not Started' AND status = 'Open';
```

Every SQL View is based on the same Smart Table, ensuring everyone sees the latest information without duplicating or manually maintaining data.

# How to use SQL?

If you’re new to Smart Tables, you’ll find the interface intuitive and easy to navigate. Whether you’re starting from scratch or importing an existing Excel file, you can begin organizing and analyzing your data in just a few clicks.

As your dataset grows, use familiar features such as sorting, grouping, global search, filters, formulas, pivot tables, and charts to explore your data from different perspectives.

When you need a more advanced view, simply click + View and select SQL table. From there, you can write your own SQL query or switch to AI Mode and describe the results you want in plain language. Smart Tables generates the SQL query for you and creates an adjustable SQL View alongside your existing Table, Pivot Table, and Chart views.

You can switch between these views at any time without modifying your original dataset, allowing different teams to work from the same data while focusing only on the information that’s relevant to them.

# Why does this matter?

Every team works differently, and some questions can be answered with a simple filter.

Others require grouping, a pivot table, or a chart.

And now, as your data grows and your questions become more complex, SQL Views offer another way to explore the same information without exporting data or leaving Confluence.

Instead of choosing among spreadsheets, databases, and Confluence, Smart Tables brings them together into a single view on one page.

# Key takeaways

SQL Views expand what teams can do with data in Confluence by adding powerful querying capabilities to the Smart Tables experience. Rather than replacing existing tools like filtering or grouping, they provide more ways to explore larger datasets and answer more complex questions.

- **Analyze large Confluence tables more efficiently** with SQL queries designed for advanced reporting and data exploration.
- **Keep one source of truth** by creating multiple SQL Views from the same Smart Table instead of maintaining duplicate tables for different teams.
- **Generate SQL queries with AI** by describing the data you want in plain language, no SQL expertise required.
- **Combine SQL Views with existing Smart Tables features**, including formulas, sorting, grouping, global search, pivot tables, and charts.
- **Work entirely inside Confluence Cloud**, with Smart Tables running natively on Atlassian Forge for a seamless and secure experience.
- **Give every team the view they need**, whether they’re tracking projects, reviewing budgets, managing assets, or monitoring operational data.

# Frequently asked questions

## Can you use SQL with Confluence tables?

Native Confluence tables don’t support SQL queries. Smart Tables adds **SQL Views**, allowing you to query table data directly inside Confluence without exporting it to another tool.

## Do I need SQL knowledge to use SQL views?

No! Smart Tables includes AI Mode, which automatically converts plain-language requests into SQL queries. You can use the generated query as-is or edit it after running it.

## When should I use SQL views instead of filters or grouping?

Filtering, sorting, grouping, and global search are the quickest way to work with everyday tables. SQL Views are best suited for larger datasets or more advanced reporting scenarios that require multiple conditions, aggregations, or complex queries.

## Can different teams create different views from the same table?

Yes! One Smart Table can support multiple **SQL Views**, allowing project managers, finance teams, executives, and operations teams to work from the same dataset while focusing only on the information relevant to them.

## Can I save and reuse SQL queries?

Yes! SQL queries are saved as SQL Views, making it easy to return to the same analysis without rebuilding filters or writing the query again.

## Can SQL Views be used alongside Pivot Tables and Charts?

Yes! SQL Views become another view type within Smart Tables and work alongside Table, Pivot Table, and Chart views. You can switch between them at any time while keeping the same underlying dataset.

## Does SQL work with imported Excel and CSV data?

Yes. After importing data from XLSX or CSV to Smart Tables, you can query it using SQL Views, build pivot tables, create charts, or continue working with the rest of Smart Tables’ features.

## Is Smart Tables built on Atlassian Forge?

Yes! Smart Tables is a Forge-native Confluence app, meaning it runs directly on Atlassian’s cloud platform and integrates with the Confluence experience.

## Which teams benefit most from SQL Views?

SQL Views are ideal for any team managing structured data in Confluence, including Project Management Offices (PMOs), Product teams, Engineering, IT Operations, Finance, HR, Compliance, and Operations. They’re particularly valuable when datasets become too large or complex for standard filtering and grouping alone.

 [ Try Smart Tables for Confluence ](https://marketplace.atlassian.com/apps/1218080/smart-tables-for-confluence-table-filter-charts?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Tables

**Tags:** Confluence, Learning, Onboarding

---

### [How do Atlassian AI definitions explain terms, and what makes Lexi, Smart Terms Glossary AI Assistant, different?](https://creativas.io/how-atlassian-ai-definitions-explain-terms-and-what-makes-lexi-smart-terms-glossary-ai-assistant-different)

**Published:** August 12, 2026
**Author:** Khawla Issaoui

**Excerpt:** Atlassian AI definitions explain unfamiliar terms instantly, but they can't replace a governed glossary. Discover how Lexi combines AI-powered glossary creation with Smart Terms to deliver consistent terminology, advanced highlighting, and a trusted source of truth across Confluence and Jira.It gives admins full control over how terms appear, behave, and adapt to each space’s needs.
With multilingual support and flexible highlight rules, your documentation stays accurate, aligned, and easier to navigate.

**Content:**

As a Forge app, Smart Terms Glossary meets Runs on Atlassian: Atlassian’s standard for security, reliability, and platform compliance. 

With features like [Atlassian AI definitions](https://www.atlassian.com/blog/artificial-intelligence/guide-to-ai-definitions) powered by ROVO, employees can select an unfamiliar term, ask for an explanation, and get an answer instantly. Some acronyms are even defined and highlighted automatically, so you don’t always have to look it up. It is fast, convenient, and often surprisingly accurate.

So if AI can explain terms on demand, do organizations still need a glossary?

The short answer is yes.

Because explaining a term and managing organizational terminology are two completely different challenges.

AI helps people understand information in the moment. A glossary ensures everyone across the organization is working with the same definition, the same language, and the same source of truth.

The most effective knowledge management strategy is not choosing between AI and a glossary. It is understanding where each one delivers value.

## Where do AI definitions shine?

Imagine a new employee reading a [technical document ](https://creativas.io/technical-documentation?utm_medium=website&utm_source=blogslinks&utm_campaign=smartterms&utm_content=ST_LEXI)for the first time.

They encounter a term they have never seen before. Instead of opening another tab, searching through documentation, or messaging a colleague, they can simply define that word from a Confluence page using Atlassian AI definitions.

This is where this feature excels.

![Slide showing a document with bullet points titled 'Real-world examples' and a floating 'Define' toolbar overlapping a 'Workflow' popover.](https://creativas.io/wp-content/uploads/2026/08/Slider-1_-ROVO-AI-Definitions-1024x576.png)AI-generated definitions are contextual. They can analyze surrounding content, interpret intent, and provide explanations tailored to the situation. They require little maintenance and can scale across large amounts of information automatically.

For quick clarification, AI is often the fastest solution.

When the question is: *“What does this mean right now?”* AI is usually the right answer.

## Where does AI reach its limits?

The challenge begins when terminology becomes specialized, or when the same word means something different depending on who you ask.

Consider terms like:

- RAID log (Risks, Assumptions, Issues, Dependencies), a staple for any PMO, rarely explained the same way twice
- WSJF (Weighted Shortest Job First), core to SAFe prioritization, and genuinely hard to look up in plain language
- Product Owner, a title that exists natively in Jira, yet means something different on nearly every team that uses it
- CAB (Change Advisory Board), meaningless as three letters unless your org has already defined it
- DORA metrics: deployment frequency, lead time, MTTR, change failure rate, often tracked differently team to team
- RTO / RPO (Recovery Time Objective / Recovery Point Objective), high-stakes compliance terms that are easy to mix up
- Definition of Done (DoD), famously interpreted differently by nearly every Agile team

These aren’t just vocabulary. They’re business-critical concepts, and in several cases, the inconsistency itself is the problem, not just the definition.

Different teams may interpret them differently. Different departments may create competing definitions. Over time, documentation becomes inconsistent, and onboarding becomes harder.

AI can explain these terms, but it cannot guarantee that every employee receives the exact same official definition every time.

AI explanations are probabilistic. They can vary depending on context and available content.
That flexibility is useful for understanding and less useful for governance.

## The role of a glossary app

[A glossary ](https://www.linkedin.com/pulse/6-main-benefits-business-glossary-george-firican/)exists for a different reason. Instead of generating definitions dynamically, it establishes approved definitions that everyone can reference.

When someone asks:

*“What is the official meaning of this term in our organization?”*

A glossary becomes the authoritative source.

With [Sm](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=ST_Lexi)[art Terms](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=ST_Lexi), organizations can:

- Create and manage glossary entries
- Identify who created a term
- Control who can create and edit definitions
- Standardize terminology across teams, spaces, pages…
- Reuse definitions across multiple spaces
- Maintain a central glossary repository
- Ensure consistent definitions for every employee

AI helps people discover information.

A glossary helps organizations govern it.

## A glossary is more than a definition.

One of the biggest misconceptions about glossary tools is that they simply store definitions.

Modern glossary platforms do much more.

A [Smart Terms](https://help.creativas.io/smart-terms/cloud/smart-terms-glossary-cloud-5570567.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=ST_Lexi) entry can include rich formatting, images, links, related terms, synonyms, acronyms, labels, multilingual definitions, and related vocabulary structures.

This transforms a simple definition into a knowledge object.

Instead of explaining a term, you are building relationships between concepts and creating a navigable knowledge network.

That is something AI-generated explanations do not inherently provide.

## Why does highlighting matter more than definitions?

Definitions are only useful if people see them. This is where many AI-based approaches fall short.

Users must actively ask for a definition or trigger an AI interaction. Or, in the Atlassian AI definition case, it selects and decides which terms will be highlighted.

Smart Terms takes a different approach.

Terms are automatically [hig](https://help.creativas.io/smart-terms/cloud/highlight-overview-5570601.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=ST_Lexi)[hlighted](https://help.creativas.io/smart-terms/cloud/highlight-overview-5570601.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=ST_Lexi) throughout Confluence and Jira, making knowledge discoverable exactly where people are working. Hovering over a term immediately reveals its definition without interrupting the workflow.

Smart Terms is a Cross-product app, compatible with Confluence and Jira.

More importantly, [highlighting can be controlled](https://help.creativas.io/smart-terms/cloud/configuration-5570580.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=ST_Lexi).

Organizations can customize:

- Where terms are highlighted
- Which glossaries apply to specific spaces
- Global glossary behavior
- Term visibility
- Highlighting rules

This creates a structured knowledge layer directly inside Confluence rather than relying solely on ad hoc AI interactions.

## AI and glossary management work better together.

The future is not AI versus glossary software; it is AI-enhanced glossary management.

That is exactly the direction Smart Terms is taking with Lexi, the new AI assistant for Smart Terms glossary.

Lexi helps organizations accelerate glossary creation while maintaining governance and control.

![](https://creativas.io/wp-content/uploads/2026/08/How-to-get-started-with-Lexi-ROVO-chat-1-1024x576.png)Instead of manually creating every glossary entry from scratch, teams can use AI to identify terminology, generate definitions, and build glossary content faster based on a space or page content. You can also upload a file, and Lexi will determine all the terms that should be defined.

The difference is that these definitions become managed assets rather than temporary AI responses.

Once created, terms can be edited, approved, enriched, translated, and governed like any other term created with Smart Terms.

Lexi helps create the glossary; Smart Terms advanced configuration helps manage it.

## When to use Atlassian AI definitions and when to use Smart Terms Glossary?

Use Atlassian AI definitions when:

- Users need quick contextual explanations
- Information changes frequently
- You want immediate answers with minimal setup
- Understanding is more important than standardization

Use Smart Terms when:

- Definitions must be consistent across teams
- Terminology requires ownership and governance
- You need a central glossary repository
- [Compliance](https://creativas.io/compliance?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=ST_Lexi) and [documentation](https://creativas.io/technical-documentation?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=ST_Lexi) accuracy matter
- You want rich definitions and structured relationships
- You need advanced highlighting and discoverability
- [Multiple languages](https://creativas.io/smart-terms-for-confluence-an-easy-way-to-organize-cjk-glossaries?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=ST_Lexi) must be supported consistently

The strongest knowledge strategy combines both. AI helps people understand what they are reading, while a glossary ensures everyone is speaking the same language.

## Final thoughts

AI has made knowledge more accessible than ever. But accessibility is not the same as consistency.

Features like AI definitions are excellent at helping employees understand unfamiliar concepts in context. They reduce friction and improve productivity.

Yet organizations still need a trusted source of truth for business terminology; that is where Smart Terms continues to deliver value, not because it competes with AI but because it provides the governance, structure, discoverability, and consistency that AI alone was never designed to provide.

And with Lexi bringing AI-powered glossary creation into Smart Terms, organizations no longer have to choose between intelligence and control.

 [ Try Smart Terms Glossary ](https://marketplace.atlassian.com/apps/1219677/smart-terms-glossary-definitions-highlight-terminology?hosting=cloud&tab=overview&utm_medium=website&utm_source=blogslinks&utm_campaign=smartterms&utm_content=ST_LEXIpost&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Terms

**Tags:** Confluence, Documentation, Glossary, Knowledge management, Multinational teams

---

### [Smart Tables for Confluence new release: Now a Forge app](https://creativas.io/smart-tables-for-confluence-new-release-now-a-forge-app)

**Published:** October 6, 2025
**Author:** Khawla Issaoui

**Excerpt:** Smart Tables is now a Forge app! With this new release, you can now sort, group filter and search data, Import a table from an excel file, adda sample table and much more.

**Content:**

Managing data in Confluence tables has always been tricky. Once tables grow larger, they quickly become cluttered, hard to search through, and difficult to share outside of Confluence. With this [new release of Smart Tables](https://help.creativas.io/smart-tables/cloud/minor-release-october-02-2025-208142346.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smarttables), now fully rebuilt on Forge, we’re solving those pain points and delivering a smoother, smarter way for teams to manage and analyze data without leaving Confluence.

## A fresh look for a better experience

The first thing you’ll notice is the redesigned interface. We’ve given Smart Tables a modern, streamlined look with clearer layouts, improved navigation, and editing experience. For teams handling long lists of tasks, budgets, or survey data, the updated design makes it easier to scan and work with information without feeling overwhelmed. It’s a small change with a big impact: instead of wrestling with clutter, you can focus on your data.

![](https://creativas.io/wp-content/uploads/2025/10/New-UI-Smart-Tables-1-1024x576.png)## Global search: Finding the needle in the haystack[](https://www.youtube.com/shorts/dNvZEXsabWQ)

 [ ![Video Thumbnail](https://creativas.io/wp-content/uploads/2025/10/grouping-and-sorting-smar-ttables.png) ](https://youtube.com/shorts/dNvZEXsabWQ?si=fUrtCdBLuRprELxh)

When your table has hundreds of rows, finding one specific piece of information can be frustrating. That’s why we’ve added Global Search. It allows you to search across every column in seconds, with options for case sensitivity and even regular expressions (regex) for advanced filtering. For example, a project manager can instantly find all tasks marked as High Priority, or a team lead can filter rows assigned to a specific colleague.

![](https://creativas.io/wp-content/uploads/2025/10/Search-in-Smart-Tables-1024x576.png)## Grouping and sorting: Organize data the way you want

Tables often aren’t just about storing information; they’re about spotting patterns and drawing insights. With the new [Sorting and Grouping features](https://help.creativas.io/smart-tables/cloud/table-editor-72384535.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smarttables), Smart Tables lets you arrange data in a way that makes the most sense. A project manager can sort tasks by priority to focus on what matters most, while HR teams can group employees by department to review progress at a glance. Instead of exporting data into Excel just to reorganize it, you can now do everything directly in Confluence.

![](https://creativas.io/wp-content/uploads/2025/10/Grouping-in-one-click-1.png)

![](https://creativas.io/wp-content/uploads/2025/10/Sort-table-data.png)

It’s essential to note that sorting and grouping are mutually exclusive options: you can either sort a table or group it, but not both simultaneously.

 [ ![Video Thumbnail](https://creativas.io/wp-content/uploads/2025/11/soring-and-filtering.png) ](https://www.youtube.com/shorts/X7hdbWGjWx4)

## Import and Export with ease

We know your data doesn’t live in one place. Sometimes it starts in a spreadsheet; sometimes it needs to be shared outside of Confluence. Smart Tables now bridges that gap with easy Import and Export options. You can [bring in data from Excel or CSV files](https://help.creativas.io/smart-tables/cloud/how-to-add-a-smart-table-72384534.html#HowtoaddaSmartTable?-Importdata&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smarttables) in just a few clicks, so your existing spreadsheets are instantly usable inside Confluence. And when it’s time to share, you can export tables to Excel, CSV, Word, or PDF, which is perfect for reports, client updates, or advanced analysis. This flexibility saves hours of copy-pasting and keeps your workflow smooth.

## Get started with a Sample Table

You’ll now see a Smart Tables icon in the page byline, right under the page title. From there, you can quickly convert an existing Confluence table into a Smart Table, import data from Excel or CSV, or add a brand-new sample table.

For teams just getting started, the Quick Start option makes it effortless: with one click, you can insert a [ready-to-use Smart Table](https://help.creativas.io/smart-tables/cloud/how-to-add-a-smart-table-72384534.html#HowtoaddaSmartTable?-Addsampletable&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smarttables) and begin exploring features immediately. Whether you’re testing the app for the first time or setting up a new project, you can get hands-on in seconds.

![](https://creativas.io/wp-content/uploads/2025/10/New-in-Smart-Tables-1-1024x576.png)## Enhanced table content

This release also introduces several enhancements that make working with Smart Tables smoother and more collaborative.

You can now use Smart Links to display cleaner, contextual links within your tables.
Even better, both Smart Tables and Live Spreadsheets can now be embedded inside a Live Doc. Collaboration becomes easier with mention macro support, letting you tag teammates directly within tables, while expand macros help keep pages organized by tucking large datasets into collapsible sections.

## Built on Forge, built for the future

This release isn’t just about adding new features; it’s about laying a foundation for what’s next. By making Smart Tables fully Forge native, we’ve boosted performance, scalability, and stability. That means faster tables today and more room for innovation tomorrow.

### Why it matters

This release transforms Smart Tables from a simple table add-on into a real productivity tool. You’ll spend less time searching, reorganizing, and reformatting and more time analyzing, sharing, and acting on your data. Whether you’re managing projects, running HR processes, or preparing reports for leadership, Smart Tables now adapts to your workflow and removes the friction from working with tables in Confluence.

Stay tuned for the upcoming release!

**If you want to learn more about Smart Tables,**

**[Book a demo](https://calendly.com/creativas?utm_medium=blog-post&utm_source=Websitebar&utm_campaign=smarttables), and let us get to know you and answer your questions!**

 [ Try Smart Tables for Confluence ](https://marketplace.atlassian.com/apps/1218080/smart-tables-for-confluence-table-filter-charts?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Tables

**Tags:** Confluence, Documentation, Reporting, Tables

---

### [How to create guided Learning Paths in Confluence?](https://creativas.io/how-to-create-guided-learning-paths-in-confluence)

**Published:** February 10, 2026
**Author:** Hedi Chouayakh

**Excerpt:** Learning Paths in Smart Courses for Confluence help you turn scattered training courses into structured learning journeys. Design guided onboarding, compliance, and upskilling programs that improve learner engagement and completion rates.

**Content:**

Whether you’re managing employee onboarding, compliance training, or professional development, learners need structure and guidance.

That’s why we’re excited to introduce Learning Paths, a powerful new feature in [Smart Courses for Confluence](https://creativas.io/smart-courses-for-confluence-lms) that helps organizations design structured learning journeys directly inside their Confluence LMS.

With Learning Paths, training administrators can guide learners step by step, improve training effectiveness, and significantly increase employee training completion rates.

**TL; DR**Learning Paths in Smart Courses for Confluence turn scattered courses and exams into clear, guided learning journeys. 
By grouping up to 10 courses or exams into a structured path, teams can improve onboarding, compliance, and employee development directly inside Confluence. With flexible sequencing, progress tracking, certificates, and insights, Learning Paths help organizations increase engagement, boost completion rates, and continuously optimize training based on real learner data.

- 

## What are [Learning Paths](https://help.creativas.io/app/lms/learning-path-editor-cloud-225706011.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) in Smart Courses for Confluence?

**Learning Paths let you group up to 10 courses or exams into a single, cohesive learning journey.**
You can mix training courses and exams in any order or even build a path made entirely of exams. Instead of learners choosing what to take next, you define the sequence to ensure the right knowledge is delivered.

Each [Learning Path](https://help.creativas.io/app/lms/create-a-learning-path-cloud-225706044.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) is created within a specific Confluence space and follows that space’s permissions, making it ideal for new hire onboarding and department-specific training programs.

Key benefits include:

- Structured Learning Paths with clear course sequencing
- Centralized training content inside Confluence
- Improved learner engagement and progress tracking
- Higher training completion and accountability

## Why Learning Paths matter for onboarding, compliance, and employee development

Disconnected courses often lead to confusion, low engagement, and incomplete training. Learning Paths solve this by turning individual courses into guided learning journeys.

Perfect for common training use cases:

- New hire onboarding programs
- Workplace compliance training
- Employee development and upskilling
- Corporate training and L&D initiatives

By combining self-paced learning with structured progression, organizations can create more effective learning and development (L&D) experiences.

## A closer look at the Learning Path editor

### Learning Path editor

The [Learning Path editor](https://help.creativas.io/app/lms/learning-path-editor-overview-cloud-225706040.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) is where paths come to life. After naming your path and selecting a Confluence space, you can add up to ten courses. Courses can be reordered with drag-and-drop, added or removed at any time, and visually enhanced with thumbnails to clearly communicate the learning flow.

- ![Add content header over a light blue background with an illustrated dashboard card grid showing courses and an orange outline around the content area](https://creativas.io/wp-content/uploads/2026/08/LP1-700x400.png "LP1")
- ![Modal titled Add content with Type options (Course or Learning Path) and fields for Title and Target space on a blue dashboard background.](https://creativas.io/wp-content/uploads/2026/08/LP2-700x400.png "LP2")
- ![Modal titled 'Add courses' visible over a blue UI, showing selectable course cards in a learning-path editor.](https://creativas.io/wp-content/uploads/2026/08/LP3-700x400.png "LP3")

### Learning Path configuration

Configuration settings let you control how Learning Paths are maintained over time. You can manage contributors, add linear progression, define a short description, and set categories, labels, and difficulty level.
These controls ensure [Learning Paths](https://help.creativas.io/app/lms/learning-path-configuration-cloud-225706052.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) remain easy to manage, scalable, and aligned with your training goals.

![](https://creativas.io/wp-content/uploads/2026/02/Learning-Path-configuration-1024x576.png)### Learning Path landing page

The Learning Path landing page brings multiple courses together into one guided experience. Learners see the full journey up front, including the order, overall progress, completion status, a brief description of the Learning Path’s difficulty level, and lables.

![](https://creativas.io/wp-content/uploads/2026/02/Learning-Path-Landing-Page-1024x576.png)### Learning Path insights

Learning Path insights focus on how learners progress through the path as a whole. Instead of reviewing individual course performance, you get a consolidated view of enrollment and completion across the entire journey either by courses or by learners.

![](https://creativas.io/wp-content/uploads/2026/02/Learning-Path-Insights-1024x576.png)## How to get started with Learning Paths and courses in Smart Courses

Ready to transform your employee training from scattered content into a structured learning experience? Here’s how to get started with Learning Paths and Courses in Smart Courses for Confluence.

![](https://creativas.io/wp-content/uploads/2026/02/steps-to-build-learning-path-1024x576.png)### Step 1: Audit your existing training content

Start by reviewing all your employee training courses already stored in Confluence. Identify:

- Which content works best as standalone courses
- Which courses naturally belong together in a learning path

Ask key questions:

- What should new hires learn first in their [onboarding](https://www.atlassian.com/blog/search/onboarding?) experience?
- Which courses act as [prerequisites](https://help.creativas.io/app/lms/course-configuration-1180937.html#Courseconfiguration-Prerequisites) for advanced training?

This audit lays the foundation for learning paths and effective course sequencing.

### Step 2: Choose one high-impact training use case

Don’t try to structure everything at once in your Confluence LMS. Start with one critical use case, such as:

- New hire onboarding
- Compliance training
- Core role-based employee training

Decide whether you need:

- A Learning Path (up to 10 courses) for a guided learning journey, or
- A single, well-structured course for focused training

Launch small, validate the approach, then scale across your training programs.

### Step 3: Map the learning journey

Before building in Smart Courses, outline the learning experience:

- What is the first concept a learner needs to understand?
- Which course or module comes next?
- Are there clear course prerequisites?
- What does “completion” look like?

This planning step applies to both learning paths and individual courses, making the build process faster and more intentional.

### Step 4: Build Learning Paths in Smart Courses for Confluence

Create a Learning Path in Smart Courses:

- [Add up to 10 courses](https://help.creativas.io/app/lms/create-a-course-1180927.html) to a Learning Path
- Arrange courses using drag-and-drop sequencing
- Add descriptions, labels, and categories for discoverability

Once built, preview the experience to ensure clarity and flow.

### Step 5: Test before you launch

Invite 2–3 learners to complete the course or Learning Path. Gather feedback on:

- Course order and pacing
- Clarity of instructions and descriptions
- Overall learning experience

Refine your content based on real learner input, especially for onboarding and compliance training.

### Step 6: Share and monitor training progress

Publish your course or Learning Path and assign it to the target audience. Use the training insights dashboard to track:

- Course and Learning Path completion rates
- Progress through the learning journey
- Drop-off points in structured Learning Paths

Use these [insights ](https://help.creativas.io/app/lms/learning-path-insights-cloud-221937701.html)to continuously improve training effectiveness.

## Pro tips from our Smart Courses team

**Start with solid foundations**: Create clear, well-scoped courses and exams, then organize them into Learning Paths that guide learners toward a specific goal.

**Design with purpose, not overload**: Each Learning Path can include up to 10 courses. You can mix training courses and exams in any order, or build a path entirely of exams. making it ideal for onboarding programs, compliance training, and employee development, structured but never overwhelming.

**Combine guided journeys with standalone learning**: Use Learning Paths alongside individual courses to give learners both direction and flexibility.

Balance short, focused modules with more in-depth training to keep learners engaged while still delivering meaningful knowledge.

**Explain the value of every step**: Make it clear why each course exists and how it contributes to the overall learning journey.

**Motivate progress with recognition**: Certificates and completion milestones help learners stay engaged and feel rewarded along the way.

**Refine with data over time**: Once your paths are live, use analytics to review performance, spot drop-offs, and continuously optimize course sequencing and structure.

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Quick how to's, Smart Courses for Confluence

**Tags:** Confluence, Learning, Onboarding

---

### [A Better Way to Handle Terminology Management in Confluence](https://creativas.io/a-better-way-to-handle-terminology-management-in-confluence)

**Published:** December 11, 2025
**Author:** Hedi Chouayakh

**Excerpt:** Smart Terms turns Confluence into a central hub for managing company terminology. Highlight, define, and translate terms consistently across teams and languages.
It gives admins full control over how terms appear, behave, and adapt to each space’s needs.
With multilingual support and flexible highlight rules, your documentation stays accurate, aligned, and easier to navigate.

**Content:**

[Smart Terms](https://creativas.io/smart-terms-resources) is more than just a glossary. It’s a full-fledged terminology management system built for teams that care deeply about clarity, consistency, and cross-department alignment. Unlike simple definition tools or lightweight glossaries, Smart Terms gives you full control over how terms are created, displayed, highlighted, and translated across Confluence, making it a true source of truth for terminology in any organization.

What really sets [**Smart Terms**](https://creativas.io/smart-terms-for-confluence-glossary) Apart is its precision and customization. Instead of relying on automatic guesses or generic suggestions, every definition, highlight rule, and translation is intentional and admin-controlled. It doesn’t try to infer meaning it enforces the correct one. Smart Terms gives teams the power to define terms once and apply them consistently everywhere, with complete flexibility over how they appear, who sees them, and how they behave on Confluence pages.

From fine-grained highlight rules to space-level overrides, multilingual glossaries, [logographic](https://creativas.io/smart-terms-for-confluence-an-easy-way-to-organize-cjk-glossaries) indexing, and rich definition pop-ups with media, Smart Terms is built for organizations that want reliability and customization, not shortcuts.

## Highlighting Engine & Customization

[Smart Terms](https://help.creativas.io/app/terms/smart-terms-documentation-5570567.html)’ highlight engine is highly flexible. You can fine-tune exactly *how* and *where* terms are highlighted:

- Auto-highlight or manual: Choose to automatically mark all terms when a page loads, or not. A toggle button on each page lets users turn highlights on or off (If disabled by space/global settings).

![Toggle on or off term highlighter](https://creativas.io/wp-content/uploads/2025/12/Toggle-on-or-off-term-highlighter--1024x576.png)- Visual style: Pick your highlight colors and style, set the background color, text color, and underline/bold/italic style.
    You can even add custom CSS for special styling.

![](https://creativas.io/wp-content/uploads/2025/12/Appearance-Configuration-1024x576.png)- Hover vs click: Control interaction by enabling “highlight on hover” or forcing users to *click* a word to see definitions. (We’ve seen product teams disable hover so users must click, while support teams keep hover on.)

![](https://creativas.io/wp-content/uploads/2025/12/Highlight-engine-Hover-1024x576.png)- First vs all occurrences: Choose whether to highlight *only the first occurrence* of a term per page, or every occurrence. This avoids overwhelming pages with repeated highlights if desired.

![](https://creativas.io/wp-content/uploads/2025/12/Highlight-engine-First-term-only--1024x576.png)- Substring & sensitivity: Turn on/off substring matching (e.g. highlight “mar” inside “Smart”). Toggle case-sensitive and diacritics-sensitive matching to prevent unintended highlights (e.g. treating “API” differently from “api” or handling accented characters).

![](https://creativas.io/wp-content/uploads/2025/12/Case-and-diacritics-sensitive-1024x576.png)- Content targeting: [Enable or disable](https://help.creativas.io/smart-terms/cloud/glossary-overview-5570593.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=Smart%20Terms%20Glossary) highlighting in specific parts of pages, headings, page titles, links, code blocks, and even blog posts can all be individually toggled.

![](https://creativas.io/wp-content/uploads/2025/12/Content-and-title-highlight-1024x576.png)When you hover or click a [highlighted](https://help.creativas.io/smart-terms/cloud/terms-highlight-5570577.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=Smart%20Terms%20Glossary) term, a definition pop-up appears with all details (term title, definition text, media, related terms, etc.). If a term has multiple definitions (e.g. an acronym vs. a full phrase), users can slide between them in the pop-up. Related terms or synonyms flash briefly to draw attention, helping users explore your custom glossary easily.

Smart Terms supports space-level and user-level rules. Admins can *disable highlighting globally* or for specific glossaries.

Likewise, each space can override settings: in one real-world example, an “Accounting” space simply turned off all highlighting, while a “Product” space enabled highlighting with a yellow, bold style and disabled hover. Individual users can even disable Smart Terms on their profile if they prefer. This per-space/user flexibility means you can highlight terms differently for each team without affecting others.

## Multi-Language & Logographic Support

![](https://creativas.io/wp-content/uploads/2025/12/Frame-2274.png)

![](https://creativas.io/wp-content/uploads/2025/12/Frame-2275.png)

[Smart Terms](https://creativas.io/smart-terms-resources) is built for global teams. You define terms in a default language, then add translations as needed. You can create a new term and immediately choose multiple languages, or add translations later via the term editor. Bulk import of multi-language terms from Excel is also supported for fast setup.

When highlighting, Smart Terms can mark up all translations at once or just the user’s language. For example, if your Confluence pages have content in English and German, you can highlight both English and German terms for a mixed audience.
Or you can choose “only user language” mode: a German user will see only German-term highlights, while an English user sees only English terms.
This is ideal when different groups share pages (e.g. an external audience of mixed nationalities sees all translations, or a multicultural team each sees terms in their own language).

Smart Terms even handles logographic languages (Chinese, Japanese, Korean). It applies language-specific indexing so those terms sort sensibly in glossaries.
For instance, Japanese terms are indexed by *gojūon* order, Chinese by character stroke count or Pinyin, and Korean by the initial Hangul consonant.
If the app misdetects a language, you can manually fix the index letters. This support means you can build a truly multi-language glossary in Confluence – even for CJK (Chinese/Japanese/Korean) text without hassle.

In addition to translations, Smart Terms supports alternate terms and meanings. Each term can have multiple definitions, synonyms, or related terms. For example, the term *Item* might have two meanings (“Incident” vs “Ticket” in one example) that users can toggle between.
Related terms link together as a “vocabulary,” so clicking one can flash others. You can attach images, videos, or diagrams to any term, too. In short, Smart Terms becomes your central terminology library: a terminology management for Confluence that covers all languages and complexities.

## Use Cases and Benefits

Smart Terms helps teams maintain a single, unified vocabulary across the company while still allowing each department to manage its own terminology. A global glossary can hold the official definitions everyone agrees on, while teams like Product, Support, or Marketing keep space-level glossaries for internal jargon. This setup gives every group the flexibility they need without losing a shared source of truth, maintaining communication clean, and avoiding conflicting definitions.

Highlighted terms also make documentation easier to understand. When someone reads a Confluence page, they can hover over or click a term to instantly see its definition, synonyms, related terms, and even rich media. This reduces confusion during everyday reading and helps new hires settle in faster by allowing them to immediately grasp the meaning of acronyms and technical phrases without leaving the page.

Because every team works differently, Smart Terms adapts to each documentation style. Support teams can use hover highlights with a blue underline and strict case sensitivity, while Product teams prefer bold yellow highlights on click. Accounting might disable highlights entirely. This flexibility ensures each department presents terminology in a way that fits its workflow and audience, all without affecting other spaces.

Centralizing terminology also reduces redundant work. When a team updates a term, whether the meaning shifts, a new synonym is added, or an acronym needs clarification, the change is automatically applied everywhere. Teams no longer lose time re-explaining definitions or correcting misunderstandings. Everyone stays aligned with less back-and-forth, fewer errors, and far more consistency across documents.

Smart Terms also supports multilingual documentation, which is especially helpful for international teams or client-facing spaces. Terms can be translated into multiple languages and highlighted based on the reader’s preferences, or highlighted in all available languages at once. This makes joint work across regions far smoother by removing language barriers and ensuring everyone understands terminology in their own language.

In environments where documentation is central, like engineering wikis, support [knowledge](https://creativas.io/knowledge-management) bases, product manuals, and onboarding guides, Smart Terms enhances how teams consume information. Readers get definitions right in the flow of the page, authors avoid cluttering documents with extra explanations, and admins maintain terminology centrally. By combining rich definitions, customizable highlighting, and multilingual support, Smart Terms turns Confluence into a clearer, more aligned workspace where terminology confusion disappears.

 [ Try Smart Terms for Confluence ](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartterms)

**Categories:** Smart Terms

**Tags:** Confluence, Documentation, Glossary, Knowledge management, Multinational teams

---

### [Making better documentation in Confluence with Smart Terms & Smart Images](https://creativas.io/making-better-documentation-in-confluence-with-smart-terms-smart-images)

**Published:** August 21, 2025
**Author:** Hedi Chouayakh

**Excerpt:** Learn how to create clear, multilingual, and engaging Confluence documentation with Smart Terms and Smart Images. Standardize terminology, add interactive visuals, and boost collaboration for global teams.

**Content:**

Confluence is one of the most potent platforms for organizing and sharing knowledge. But let’s face it, its excellent [documentation](https://www.atlassian.com/work-management/project-collaboration/project-documentation) is more than just text on a page. It needs to be clear, accessible, and engaging for every type of reader. This is where Smart Terms for Confluence and Smart Images for Confluence can work together to transform static pages into interactive, user-friendly resources that everyone in your team can understand no matter their role, language, or preferred learning style.

**TL; DR**Even well‑written Confluence pages can leave readers confused. Common issues are inconsistent terminology, multiple languages in a global team, and a lack of visuals. Begin by organizing content in a dedicated space, use templates and macros (table of contents, panels, anchors) to structure pages, draft collaboratively, and take advantage of built‑in versioning and notifications.

Smart Terms is a glossary tool that lets you define, standardize, and translate key terms across Confluence. It highlights terms automatically on pages and displays rich terms popups with definitions, synonyms, and translations. This central glossary ensures consistent terminology and multilingual support.

Smart Images enhances visual content by letting you add interactive hotspots, annotations, image sliders, and galleries. Annotated visuals can link to glossary entries or other resources, making complex diagrams intuitive.

To use both effectively: list essential terms, acronyms, and visuals; create a glossary in Smart Terms with translations and auto‑highlighting; upload and annotate images with Smart Images; then embed glossary terms and annotated diagrams throughout your documentation.

The combined approach, consistent terminology via Smart Terms and interactive visuals via Smart Images, keeps documentation clear, accessible, and engaging for users of different languages and learning styles.

# Why does great documentation often fall short?

Even the most well-written Confluence pages can leave readers confused or disengaged. Common challenges include:

- Inconsistent terminology: Different authors may use different terms for the same thing, making content more challenging to follow.
- Language barriers: Teams spread across countries often need documentation in more than one language.
- Lack of visuals: Complex processes are hard to understand without visuals.

# Creating well-structured documentation in Confluence

To [document effectively in Confluence](https://www.atlassian.com/software/confluence/use-cases/technical-documentation), start by organizing your content in a dedicated space. For example, create a Knowledge Base space to get a workspace with built-in article templates and a homepage that uses search and label macros. Within the space, maintain a clear hierarchy and tagging: label each page with descriptive topics so the homepage and macros can automatically group related content. Also, define page templates so every documentation page follows a consistent layout (sections, headings, formatting).

## Use Confluence’s formatting and macros.

Write your pages using Confluence’s native formatting tools. For clarity, break content into headings, bullet or numbered lists, and sections. Then add built-in macros to aid navigation. 
For example, insert a Table of Contents macro at the top of any long page, and it will automatically list links to all the headings on that page. 
Use Info, Tip, or Warning panels to highlight key notes or cautions within your text. You can also use the Anchor macro to create named bookmarks (e.g. a “Back to top” link) that you can link to from anywhere in the document. These built-in features make your documentation more user-friendly and easy to scan.

## Collaborate on drafts

Use [Confluence’s draft-and-review](https://developer.atlassian.com/cloud/confluence/collaborative-editing/) workflow to polish content before publishing. When you create a new page, immediately restrict its permissions (e.g., visible only to your team) to keep it private while drafting. Then write your documentation and share the page with colleagues for feedback: reviewers can leave inline comments (by highlighting text) or suggest edits directly on the page. This keeps feedback tied to the correct context. After revisions, remove restrictions and delete any placeholder comments so the final version is visible to all intended readers.

## Track versions and updates

Confluence automatically versions every saved change. Encourage team members to watch key pages or the entire documentation space. Confluence will then notify them whenever those pages are edited. To see exactly what changed, use the Page History feature. The history view lists all past versions with dates and authors; you can compare any two versions or restore an older version if needed. This ensures you can track edits or recover content if something was changed incorrectly.

- Watch pages/spaces for change notifications.
- Use Page History to compare or revert versions.

## Smart Terms vs [Atlassian AI definitions](https://www.atlassian.com/blog/artificial-intelligence/guide-to-ai-definitions)

When it comes to defining unfamiliar terms, Confluence offers two approaches. [Atlassian Intelligence’s](https://support.atlassian.com/confluence-cloud/docs/define-terms-using-atlassian-intelligence/) “Define” feature lets you highlight a word on any page and click Define to get an AI-generated explanation right there. This provides instant, context-based definitions without any setup.

By contrast, Smart Terms is a glossary app: admins create and manage a permanent list of term definitions (with synonyms, images, translations, etc.), and the app automatically highlights those terms across your Confluence pages. Smart Terms also allows control over where and when to highlight terms, and provides a centralized glossary your team can search and explore.

# How Smart Terms and Smart Images work together in Confluence?

- **Smart Terms** ensures your text is understandable, consistent, and multilingual.
- **Smart Images** makes your visuals interactive, detailed, and easy to explore.

## Define and standardize your terminology with Smart Terms

Smart Terms allows you to build and maintain a glossary inside Confluence. Once a term is added, it can automatically appear highlighted across your pages, with definitions and translations available in a highlight popup.

Key features that make it essential for documentation:

- [Auto-highlighting: ](https://help.creativas.io/smart-terms/cloud/app-configuration-confluence-5570583.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smartterms#Appconfiguration(Confluence)-Highlightengine)Your terms are automatically detected and highlighted across Confluence pages. You can also enrich them with related vocabulary. For example, if you add Artificial Intelligence (AI) to your glossary, both “AI” and “Artificial Intelligence” will be highlighted and linked back to the exact definition, ensuring no one gets lost in acronyms.

![](https://creativas.io/wp-content/uploads/2025/08/yrjyj-1024x576.png)- [Highlight popup: ](https://help.creativas.io/smart-terms/cloud/highlight-overview-5570601.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smartterms)Hover over (click on) a term to instantly see its definition without leaving the page. Unlike Atlassian’s built-in Smart Definitions, Smart Terms tooltips can include rich details: a short description, synonyms, and translations, giving your readers real context instead of just a simple dictionary-like definition.

![](https://creativas.io/wp-content/uploads/2025/08/563573-1024x576.png)- [Multilingual](https://www.youtube.com/watch?v=orTk6Q3ElHw&list=PLvfpaMmcAwP5MxmNPjf8MAUG6EKoWz6D9) support: Provide translations so every team member can read in their preferred language.

![](https://creativas.io/wp-content/uploads/2025/08/535353-1024x576.png)- [Centralized glossary](https://help.creativas.io/smart-terms/cloud/glossary-overview-5570593.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smartterms): Update once, and changes appear everywhere. Even better, Smart Terms gives you complete control over where and when terms are highlighted. You can choose to highlight terms globally across your workspace, or limit them to specific spaces, pages, or even sections, making the highlight engine both powerful and flexible.

![](https://creativas.io/wp-content/uploads/2025/08/52373-1024x576.png)## Make visuals better with [Smart Images](https://creativas.io/smart-images-for-confluence?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartterms).

![](https://creativas.io/wp-content/uploads/2025/08/431-1024x576.png)Smart Images lets you add interactive elements to images, diagrams, and mockups inside Confluence. You can guide readers through complex visuals without needing long paragraphs of explanation.

Key features that improve documentation:

- Image maps: Clickable points on images that display text, links, or media.
- Image annotations: Label different areas for clarity.
- Multiple image layouts: Showcase your visuals in different ways, such as image sliders for step-by-step walkthroughs or galleries to group related diagrams and screenshots. You can also create clickable image maps, where product mockups or diagrams become interactive and guide readers through each component.

![](https://creativas.io/wp-content/uploads/2025/08/gif1.png)

![](https://creativas.io/wp-content/uploads/2025/08/gif2.png)

## Steps to use both apps

Here’s how to combine the two apps effectively in your documentation workflow:

1. Identify key concepts & visuals 
    - List essential terms, acronyms, and process names.
    - Select diagrams, UI screenshots, or workflow charts that support your content.
2. Build your [glossary](https://www.youtube.com/watch?v=7moHf0pzoKg&list=PLvfpaMmcAwP5MxmNPjf8MAUG6EKoWz6D9&index=5) in [Smart Terms](https://creativas.io/smart-terms-for-confluence-glossary?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartterms)
    - Add definitions, synonyms, and translations.
    - Enable auto-highlighting for instant in-page tooltips.
3. Upload and annotate images in Smart Images 
    - Place hotspots to explain each part of your diagram.
    - Link hotspots to glossary terms, related pages, or additional resources.
4. Embed both in your Confluence page 
    - Glossary terms appear naturally in your text.
    - Annotated visuals break up content and make it interactive.

![](https://creativas.io/wp-content/uploads/2025/08/eazr-1024x576.png)# Use Case: Sofia’s global team

Sofia is a team lead at a multinational tech company. Her Confluence workspace is full of documentation for product development, [onboarding](https://creativas.io/engage-educate-elevate-new-hires-effective-confluence-onboarding?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartterms), and support. But her team faces three challenges:

1. Diverse languages: Some members prefer English, others work in French, Spanish, or Japanese.
2. Different learning styles: Developers want detailed technical definitions, while designers prefer diagrams and visuals.
3. Inconsistent terms: New hires keep asking what internal acronyms mean.

Here’s how Sofia solved it with [Smart Terms](https://creativas.io/the-future-of-onboarding-confluence-and-smart-terms-in-action?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartterms) and Smart Images:

- She created a central glossary in Smart Terms with translations for each key product term. Now, when anyone hovers over a term, they instantly see its definition in their preferred language and even some visuals.
- She replaced static diagrams with Smart Images. For example, her product architecture diagram now has clickable hotspots showing component details and linking to relevant Confluence pages.
- When onboarding new hires, they can explore documentation without needing to ask. Sofia tooltips and annotated visuals explain everything in context.

The result?

Faster onboarding, fewer repeated questions, and higher documentation adoption across her global team.

 [ Smart Terms for Confluence ](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartterms) [ Smart Images for Confluence ](https://marketplace.atlassian.com/apps/1225000/smart-images-for-confluence?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartimages)

**Categories:** Smart Images, Smart Terms

**Tags:** Confluence, Documentation, Glossary, Learning, Onboarding

---

### [How to stop losing knowledge in Confluence?](https://creativas.io/how-to-stop-losing-knowledge-in-confluence)

**Published:** March 10, 2026
**Author:** Hedi Chouayakh

**Excerpt:** After a year of growth, many Confluence spaces start to look the same: outdated pages, copied spreadsheets, and inconsistent terminology scattered across teams. The problem isn’t a lack of effort it’s that Confluence was designed for documentation, not for managing structured data or enforcing shared language.

That’s where Smart Tables and Smart Terms come in. Smart Tables brings structured, filterable, and reportable data directly into Confluence pages, while Smart Terms creates a centralized glossary that keeps terminology consistent across your workspace. Together, they transform Confluence from a static documentation hub into a dynamic knowledge system where data stays current and language stays clear.

**Content:**

After a year, most Confluence spaces look the same: outdated pages, copied spreadsheets, inconsistent terminology. The issue isn’t a lack of effort. It’s that Confluence was built for writing and organizing, not for managing living data or enforcing shared language.

That’s the gap [Smart Tables](https://creativas.io/smart-tables-for-confluence) and [Smart Terms ](https://creativas.io/smart-terms-glossary)close.

Smart Tables gives structured data a functional home inside Confluence.

Smart Terms ensures terminology is defined and consistent across pages.

Used together, they turn Confluence from an archive into a working knowledge system.

## What Confluence does well and where it stops

![](https://creativas.io/wp-content/uploads/2026/03/What-Confluence-does-well-and-where-it-stops-1024x576.png)[Confluence](https://www.atlassian.com/software/confluence?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=Smart%20apps%20for%20confluene) excels at documentation. It’s a collaborative wiki where teams capture decisions, brainstorm ideas, and store information. Spaces and pages make it easy to organize work, and integrations with tools like [Jira](https://help.creativas.io/app/terms-for-jira/smart-terms-for-jira-documentation-138510343.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=Smart%20apps%20for%20confluene) keep everything loosely connected.

But when your documentation becomes operational, Confluence shows its limits. [Tables in Confluence](https://www.atlassian.com/software/confluence/resources/guides/best-practices/make-tables#make-quick-work-of-tables?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=Smart%20apps%20for%20confluene) are fine for static content, but you can’t filter, sort, or calculate within them. If you need to slice data by priority or generate a quick chart, the answer is usually “no.” Teams end up exporting to spreadsheets, and those spreadsheets become the new source of truth while Confluence pages go stale.

Teams often try to address this with glossary pages, tooltips, or expand macros. These solutions can work temporarily, but they rely on manual linking and individual page authors remembering to apply them. Over time, definitions drift, duplicates appear, and terminology becomes inconsistent across spaces.

[Smart Terms](https://creativas.io/smart-terms-resources?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=Smart%20apps%20for%20confluene) solves this by introducing a centralized terminology layer for Confluence. Instead of defining terms manually on individual pages, teams maintain a single glossary in which each term includes an official definition, synonyms, and related documentation. Smart Terms then automatically detects these terms across pages and highlights them with consistent tooltips. Because the definitions are managed in one place, updating a term once updates it everywhere, ensuring that teams across the organization use the same language and understand the same meaning.

This is the ceiling: Confluence captures knowledge well. It doesn’t operationalize it at scale. [Smart Tables](https://creativas.io/smart-tables-resources?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=Smart%20apps%20for%20confluene) extends Confluence’s data capabilities. Smart Terms extends language governance.

## Use case: Transforming onboarding with Smart Tables and Smart Terms

![](https://creativas.io/wp-content/uploads/2026/03/Use-case-1024x576.png)Consider how a growing technology company uses Confluence to onboard new employees. Before adopting Smart Tables and Smart Terms, the [onboarding](https://creativas.io/onboarding?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=Smart%20apps%20for%20confluene) process looked like this:

- A long page titled “New Hire Tasks” listed steps like “Set up your laptop,” “Complete security training,” and “Read the architecture runbook.” Managers copied this list from a spreadsheet, so some formatting broke, and deadlines and assignees disappeared.
- Acronyms such as “HLD,” “QA,” and “SOC2” peppered the document with no explanation. New hires had to ask someone or search the wiki, hoping to find a page that defined them.
- Managers couldn’t see who had completed which tasks without reaching out individually, and any updates had to be made in multiple places to keep the spreadsheet and the Confluence page aligned.

### Step 1: Converting the task list into a Smart Table

The team decided to turn their New Hire Tasks page into a Smart Table. Instead of a static list, they created a structured table with columns for the task description, the responsible person, due dates, status, and priority. Each column used the appropriate field type dates for deadlines, a user field for assignees, and a status field for tracking progress. Because the data was now structured, managers could filter tasks to see which ones were overdue or assigned to specific departments. They could also sort tasks by priority and generate quick reports without leaving Confluence.

### Step 2: Defining internal language with Smart Terms

While setting up the Smart Table, they noticed that many tasks referenced specialized terms like “SOC2 training,” “HLD review,” and “MFA enrollment.” To avoid confusion, they compiled these terms into a Smart Terms glossary. Each term included a clear definition, a link to the relevant policy or documentation, and, where appropriate, synonyms or acronyms so that different variations of the same concept could still be recognized and explained consistently. For example, “HLD” was defined as “High-Level Design document used to describe system architecture and components.” The glossary also provided translations for teams working in multiple languages.

Once the terms were defined, Smart Terms automatically highlighted them in the Confluence page. New hires could hover over “HLD” or “MFA” to see the full definition without navigating away from the task list. Because the glossary was centralized, updating a definition once ensured consistency across all pages and spaces.

### Step 3: Enforcing consistency and tracking progress

With Smart Tables handling the structure and Smart Terms handling the language, the onboarding page became a living document. Managers could watch task progress in real time, filtering by status or assignee. New hires understood every term they encountered, and if a new acronym cropped up, it was easy to add it to the glossary and have it highlighted everywhere.

By keeping the task list in Confluence rather than exporting it to spreadsheets, the team reduced duplication and version-control issues. Smart Tables’ built‑in formulas automatically calculated completion percentages, and a pivot view summarized onboarding progress across departments. Meanwhile, Smart Terms maintained the company’s internal language. Even as processes changed, the glossary could be updated once and reflected throughout Confluence.

### The result

Combining Smart Tables and Smart Terms turned a confusing onboarding checklist into a structured, self‑explanatory experience. New hires completed tasks faster because they knew what each step required. Managers saved time by filtering and reporting directly in Confluence. And everyone began using the same language, reducing miscommunication and reinforcing company standards.

## Bringing it all together

![](https://creativas.io/wp-content/uploads/2026/03/concept-3.png)The problem of outdated pages, copied spreadsheets, and inconsistent terminology is not unique to onboarding. Any process that involves structured data and specialized language, from compliance tracking to product roadmaps, suffers when Confluence is used as a static archive. Smart Tables solves the data side, giving you a place to [filter](https://help.creativas.io/smart-tables/cloud/table-filter-73498627.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=Smart%20apps%20for%20confluene), [sort](https://help.creativas.io/smart-tables/cloud/table-editor-72384535.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=Smart%20apps%20for%20confluene), and calculate without leaving the page. Smart Terms solves the language side, ensuring that everyone reads and uses the same definitions across the wiki.

By adopting both, your Confluence space evolves from a collection of documents into a working knowledge system. Data stays fresh, language stays clear, and your team stops losing knowledge to siloed files and context‑less jargon.

 [ Try Smart Tables for Confluence ](https://marketplace.atlassian.com/apps/1218080/smart-tables-for-confluence-table-filter-charts?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Quick how to's, Smart Tables, Smart Terms

**Tags:** Confluence, Learning, Onboarding

---

### [Building better project status tables in Confluence](https://creativas.io/building-better-project-status-tables-in-confluence)

**Published:** July 1, 2026
**Author:** Hedi Chouayakh

**Excerpt:** Here's how Smart Tables adds filtering, sorting, grouping, and inline editing to keep your project status page actually up to date.


**Content:**

Every program manager has built the same page, a Confluence table with one row per project status, columns for owner, team, phase, RAG status, and last updated date. It looks exactly like a status view. The first week, it works.
By week three, three projects still say “In Progress” from a month ago. The “Last Updated” column hasn’t been touched. Someone added a new project at the bottom without following the format. 
And in the next portfolio review, the first five minutes are spent asking whether the page is even accurate.
The problem is not that people forgot to update it. The problem is that the native Confluence table was never built to function as a live project view. It’s a static document dressed up to look like one.

## Why do native Confluence tables fail as status tracking tools?

Some teams use [Page Properties Reports ](https://confluence.atlassian.com/doc/page-properties-report-macro-186089616.html)to create portfolio views. Others rely on large native Confluence tables. Both approaches can work, but as the number of projects grows, filtering, sorting, updating, and maintaining multiple stakeholder views becomes increasingly difficult.
On Confluence Cloud specifically, the Page Properties Report exists in a stripped-down form called the [Content Properties Report](https://support.atlassian.com/confluence-cloud/docs/insert-the-page-properties-report-macro/). Macro nesting isn’t supported, which breaks the more advanced configurations that work on the Data Center. Cloud teams are largely left with a plain native table, and the limitations compound fast.
There’s no way to filter by team or RAG status in view mode, no sorting by deadline or priority, and no grouping by phase. The table shows everything to everyone, which, for a portfolio of 15 or more projects, usually means it shows too much to be useful.

## All your projects, one table

![](https://creativas.io/wp-content/uploads/2026/06/Table-1-1024x576.png)[Smart Tables for Confluence (Table Filter & Charts)](https://creativas.io/smart-tables-resources?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smarttables) approaches the problem differently. Instead of spreading [project](https://creativas.io/project-management?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smarttables) information across multiple pages and reports, it keeps everything in a single structured table and adds the interactivity needed to manage it effectively.
One row per project, all data in one place, different stakeholders interact with that same data in different ways without creating additional pages, exports, or versions.

![](https://creativas.io/wp-content/uploads/2026/06/Table2-1-1024x576.png)Some of these capabilities are available in other Confluence content formats: inline editing in Live Docs and filtering in Databases.

## RAG status that you can actually act on

![Three hanging cards spell R A G in coral, yellow, and green for a RAG status cue, placed near a blue kanban board outline with labeled status pills like CANCELLED, IN PROGRESS, and DONE.](https://creativas.io/wp-content/uploads/2026/06/RAG-1-1024x576.png)RAG stands for Red, Amber, Green, a simple health indicator that tells stakeholders at a glance whether a project is on track, at risk, or off track and in need of immediate attention. It’s the first thing anyone looks for in a portfolio review, and the first thing that becomes meaningless when a Confluence native table goes stale.
From there, the whole table responds. 
Filter to show only Red and Amber projects before a steering committee meeting and sort by RAG status to surface risk at the top. 
Group by status to get an instant count of how many projects are on track versus struggling. 
The RAG column stops being a label someone remembered to update and becomes a filter you can query.

## **Grouping and sorting your portfolio view**

As portfolios grow, flat lists become difficult to interpret. Grouping reorganizes the same table instantly by owner to understand workload distribution, by phase to see where projects are concentrated, or by priority to surface what needs immediate attention. 
The data stays unchanged; only the view does. 
Before a portfolio review, sorting delivers the same speed: by deadline to bring upcoming work to the top, by RAG status to lead with risk, or by last updated date to catch stale projects before they become reporting issues.

## Inline editing directly on the page

The biggest reason Confluence tables become outdated is friction. If updating a project requires opening the editor, locating the correct row, making the change, and saving the page, the update gets delayed. And delayed updates compound until the table is no longer trusted.
With [Smart Tables](https://help.creativas.io/smart-tables/cloud/smart-tables-cloud-72384533.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smarttables "Smart Tables"), updates happen directly in view mode. A [project](https://creativas.io/project-management?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smarttables) manager changes the status during a standup. A delivery lead updates a phase during progress review. Small updates take seconds, so they actually happen, and the Confluence table stays current.
Jira remains the right home for tracking work items and operational reporting, but project context, stakeholder updates, and strategic notes live in Confluence, and Smart Tables for Confluence (Table Filter & Charts) make that page interactive enough to serve as the portfolio view too, no switching tools required.

![](https://creativas.io/wp-content/uploads/2026/06/Inline-Edit-2-1024x576.png)## Visualize portfolio health

[Smart Tables](https://help.creativas.io/smart-tables/cloud/table-chart-144048129.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smarttables) can also generate charts directly inside Confluence from the same project table, no export, no separate reporting tool needed.
A program manager can visualize projects by phase to see where the portfolio is concentrated.

A department head can view workload distribution across teams; an executive can pull up a RAG status breakdown of how many projects are Green, Amber, or Red as a chart alongside the table, ready for a board update. The chart updates automatically as the underlying data changes, so it always reflects the portfolio’s current state.

![Dashboard with three charts: a bordered bar chart of monthly employee performance (red bars, small yellow/green bars), a pie chart showing April–January segments, and a small line chart of trends across months January–April.](https://creativas.io/wp-content/uploads/2026/06/charts-2-1024x576.png)## It stays connected to the rest of the page

A program manager opens the Confluence table before a portfolio review and sorts by RAG status. Every Red project appears first. An engineering lead filters to their team and groups by phase within seconds; they can see what’s in delivery and what’s still in planning. An executive opens the same page and sorts by priority to focus on the highest-impact initiatives.

Smart Tables also work naturally alongside the rest of a project page: Jira issue embeds, smart links, user mentions, decisions, and other Confluence content, the table remains connected to the broader project context rather than becoming a separate reporting destination.

The best project status table is not the one with the most metrics; it’s the one people actually keep up to date. When filtering, sorting, grouping, and editing are frictionless, the Confluence table stops being [documentation](https://creativas.io/technical-documentation) and starts becoming an operational tool teams trust.

Building a project status table in Confluence that actually stays up to date is not a process problem. It’s a tooling problem, and one structured, filterable, inline-editable table is usually all it takes to solve it.

Smart Tables FAQ  How does Smart Tables handle RAG status reporting in Confluence?      Smart Tables makes RAG status a live, actionable column rather than a static label. Project managers can update a status directly on the page in view mode no editor, no save cycle. From there, the table responds by filtering to show only Red and Amber projects, sorting by RAG to surface risk first, or grouping by status to see portfolio health at a glance. The entire table responds to the RAG column rather than just displaying it.

  How does Smart Tables let teams update a Confluence Table without opening the page editor?      Smart Tables enable inline editing directly in view mode. Team members can click a cell and update it on the spot depending on permissions: a status change during a standup, a phase update mid-review. The change saves immediately and is visible to everyone. Because the update takes seconds rather than a workflow, it actually happens which is why Confluence tables on Smart Tables stay current while native tables go stale.

  How does Smart Tables support multiple teams using the same Confluence project Table?      Instead of maintaining separate pages for each team or audience, Smart Tables lets everyone work from a single source table. Each person applies their own filters and grouping in view mode: an engineering lead filters to their team, an executive sorts by priority, and a program manager groups by phase without affecting anyone else’s view or duplicating the underlying data.

 [ Try Smart Tables for Confluence ](https://marketplace.atlassian.com/apps/1218080/smart-tables-for-confluence-table-filter-charts?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Tables

**Tags:** Confluence, Learning, Onboarding

---

### [Reinforcing cross-functional collaboration in Confluence and Jira with Smart Terms](https://creativas.io/reinforcing-cross-functional-collaboration-in-confluence-and-jira-with-smart-terms)

**Published:** October 30, 2024
**Author:** Amel Aloulou

**Excerpt:** Boost cross-functional collaboration with Smart Terms, a shared glossary for Confluence and Jira that helps with terminology management and aligning teams.

**Content:**

All successful projects come from the strength of the team behind them. Shared goals, careful planning, on-time execution, and precise alignment. This makes cross-functional collaboration one of the keys to success and impactful results in the current business environment.

Some teams’ functions are highly interlocked with other teams, such as marketing, sales, and product teams, and they must work together on shared goals and processes. Using collaborative tools like Atlassian’s Confluence and Jira significantly improves these teams’ knowledge sharing, progress tracking, and overall project flow. However, it can also expose a deeper issue: confusion due to differing terminology.

In fact, marketing, sales, and product teams often encounter misunderstandings simply because they have different uses of one word, which might lead to confusion, misalignment, and delays. When using collaborative tools in cross-functional collaboration, where multiple departments work together, having a shared understanding is essential to ensure good communication and project execution. This is where a comprehensive shared glossary for Confluence and Jira becomes an invaluable asset to ensure that everyone is on the same page.

In this blog, we will go over how combining Confluence and Jira together supports business teams and cross-functional collaboration. Most importantly, we will also explore how using Smart Terms as your glossary for Confluence and Jira to clarify key terms makes cross-departmental workflows more efficient.

## Cross-Functional Collaboration in Confluence and Jira

A typical cross-functional business team could include a product leader, someone from marketing, along with a representative from sales, and possibly other functions, depending on the industry. Of course, [Atlassian’s collaborative tools](https://www.atlassian.com/blog/work-management/how-atlassian-is-bringing-teams-together) are essential here. Not only Confluence and Jira but all of Atlassian’s products are built to enhance teamwork by connecting all departments through shared documentation and project management systems. Now, it is common for each one of these departments to operate within their own silos, with their own specific goals, data, documentation, and processes. So, even if all departments are using the same tools, Confluence and Jira, in this case, it’s most likely that they are using them in different ways and for different purposes.

In marketing, Confluence and Jira work hand-in-hand to support project organization and communication. For example, [marketing teams use Confluence](https://www.atlassian.com/software/confluence/use-cases/marketing) to plan campaigns, share creative assets, document strategies, and centralize resources. By organizing content in Confluence, marketing teams ensure that all documentation is accessible to everyone whenever needed. Hence, it’s easier for everyone, from content creators to strategists, to stay on the same page. Then, [they rely on Jira Work Management](https://www.atlassian.com/software/jira/work-management/product-guide/marketing#marketing-templates) to break down plans into actionable tasks, set timelines, assign responsibilities, and track the progress of each campaign component from content creation to launch. With Jira, marketing teams manage the real-time execution of different plans, maintaining clear deadlines, workflows, and status updates across projects. Therefore, these two tools provide a synchronized workflow when combined together. In this case, adding a synchronized glossary for Confluence and Jira ensures that every member of this marketing team operates from the same definitions, promoting a clear understanding within one team.

[![](https://creativas.io/wp-content/uploads/2024/10/Blog-Quote.png)](https://www.atlassian.com/blog/work-management/how-atlassian-is-bringing-teams-together)But it’s not only the marketing team that can combine Confluence and Jira to manage their work. In fact, sales, product, or any other teams can use Confluence for information-sharing and Jira to monitor updates or insights depending on their workflow. Hence, when we’re [in a case of cross-functional collaboration](https://www.atlassian.com/work-management/project-collaboration/cross-functional-teams), having consistent terminology across Confluence and Jira is crucial to avoid terminology confusion across departments.

## Smart Terms: one glossary for Confluence and Jira

Smart Terms is a glossary for Confluence and Jira that further enhances teams’ workflow, solidifies alignment, clarifies goals, and strengthens collaboration within the same team or in cross-functional teams by allowing them to access and update a shared vocabulary. So, in cross-functional collaboration, all team members can contribute to the definitions that matter most for the project, ensuring everyone is on the same page.

A cross-functional collaboration between sales, marketing, and product teams is essential to maximize efficiency, better understand customer needs, and align goals. When these teams work in sync, a company can gain a strategic advantage. For example, Insights from sales can inform marketing approaches, refine product development, and ultimately create a better customer experience. When these teams work together in Confluence and Jira, each department can quickly view others’ progress, access updates, and avoid redundant efforts. Our team recognizes Confluence and Jira’s complementarity, so we made sure to integrate Smart Terms with both tools to bridge the terminology gap between department-specific jargon.

[Princess Bride You Keep Using That Word GIF](https://tenor.com/view/princess-bride-you-keep-using-that-word-i-do-not-think-it-means-what-you-think-it-means-gif-9201569)from [Princess Bride GIFs](https://tenor.com/search/princess+bride-gifs)

 If you have been a part of one of these departments, you know that there are many common terms that hold small but also significant differences depending on their context. For example, a term like “lead” usually means a marketing-qualified lead to the marketing team, a lead who has indicated their interest in what a brand has to offer. However, to sales, it could refer to a sales-qualified lead, a lead that has a high probability of converting into a customer. Another example is that product teams might use the word “feature” to describe an internal project component, while marketing interprets it as a customer-facing capability ready to be promoted. This is where Smart Terms comes in handy and ensures that all teams are aligned on the exact meaning of critical terms.

This is why including Smart Terms for both Confluence and Jira isn’t just a nice-to-have for your team but instead a powerful tool to:

- Ensure consistency across teams by avoiding differing interpretations of terms.
- Enhance efficiency by providing accessible definitions wherever they are mentioned on both platforms and reducing time lost to clarify terms.
- Promote cross-functional understanding by bridging gaps between department-specific jargon.
- Support scaling knowledge by keeping track of all essential knowledge as teams grow or change.

## Bridging the gap with Smart Terms

To better illustrate how this works in practice, let’s take an example of a SaaS company with active marketing, sales, and product departments that are struggling to keep their teams aligned. Marketing is running campaigns and using terms like “pipeline acceleration” and “conversion rates” in the different reports shared across the platforms. On the other hand, the product team strictly used “pipeline” to refer to development work. Sales, meanwhile, had a completely different interpretation of “conversion” than marketing, as they associated that term with the late-stage deal process.

To avoid confusion, delays, and misunderstanding of deliverables and priorities, this team uses Smart Terms to standardize terminology across the board. Adding key terms such as “pipeline,” “conversion,” and “lead” ensured that every team member could instantly access the definitions whenever they encountered those words in Jira or Confluence.

So, to [get your glossary for Confluence and Jira](https://creativas.io/wp-content/uploads/2024/08/Smart-Terms-for-Jira-guide-and-steps.pdf?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartterms), start by installing [Smart Terms for Confluence](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartterms) and [Smart Terms for Jira](https://marketplace.atlassian.com/apps/1234678/smart-terms-for-jira-glossary?tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartterms) from the Atlassian marketplace. Here, both apps must be installed on the same organization’s cloud-based URL. You will also need to install Smart Terms for Confluence and Jira browser extension to allow terms to be highlighted. And if you’re still hesitating, Smart Terms for Jira is free for all Smart Terms for Confluence users. So you only buy one and get the other for free, it’s great, isn’t it? (you can also use this as an argument in case you have to get any purchase approval first 😉)

Once your app is all installed and running, you can go ahead and create your glossary by adding terms to different Confluence spaces.

To highlight your terms in Jira, go to Jira settings, toggle the Sync available Confluence glossaries to automatically highlight the space glossaries set in Confluence, or select the space glossaries from which terms can be highlighted in Jira. And, of course, you can add more customization and configure the appearance of terms per project from the Project settings.

![Jira settings to sync available Confluence glossary in Smart Terms, glossary for Confluence and Jira. Very helpful in a case of a cross-functional collaboration ](https://creativas.io/wp-content/uploads/2024/10/Jira-Setting-1024x507.png)And that’s it; you’re all set. Now, teams no longer have to guess. A quick hover-over or a click-on of the highlighted word mentioned in Confluence or Jira displays the term definition, media, and related terms. It helps your team to get the correct, context-specific definition that everyone can refer to, keeping everyone in this cross-functional collaboration aligned without needing clarification emails or follow-ups.

And to further improve understanding, you can [create related terms in Smart Terms for Confluence](https://creativas.io/wp-content/uploads/2024/03/related-terms.pdf?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartterms) to better illustrate how some terms are connected. Having related terms helps clarify complex concepts in your glossary for Confluence and Jira and makes it easy to navigate with direct links between related terms.

So there you go; using Smart Terms for both Confluence and Jira doesn’t just prevent miscommunication, it also empowers teams to move faster and with greater confidence. And if you want to know more about Smart Terms, here are [5 essential features you need to know about Smart Terms for Confluence](https://creativas.io/5-essential-features-you-need-to-know-about-smart-terms-for-confluence?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartterms), and [how AI can help you set your glossary for Confluence with Smart Terms](https://creativas.io/5-essential-features-you-need-to-know-about-smart-terms-for-confluence?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartterms).

Do you still have any questions regarding Smart Terms for Confluence and Jira? Don’t hesitate to [book a demo](https://calendly.com/creativas). Let us get to know you and answer your questions!

 [ Learn more about Smart Terms ](https://help.creativas.io/terms/) [ Try Smart Terms for Confluence ](https://marketplace.atlassian.com/apps/1219677)

**Categories:** Smart Terms

**Tags:** Confluence, Documentation, Glossary, Highlight, Project management

---

### [Why new hires still feel unprepared after Onboarding](https://creativas.io/why-new-hires-still-feel-unprepared-after-onboarding)

**Published:** May 26, 2026
**Author:** Hedi Chouayakh

**Excerpt:** Most onboarding systems are designed to manage tasks, approvals, and access. But completing operational onboarding does not automatically prepare employees to perform their role confidently. This blog explores the gap between operational onboarding and learning onboarding and why companies need both to create truly job ready employees.


**Content:**

Most companies have already improved the operational side of onboarding.

[Workday](https://www.workday.com/en-us/homepage.html) manages employee records, approvals, and HR workflows. [OnRamp](https://onwardb.com/onramp/) orchestrates onboarding processes across teams and systems. [Jira](https://www.atlassian.com/software/jira) keeps onboarding tasks organized and moving. Together, they replace spreadsheets, scattered Slack messages, and forgotten follow-ups with a structured process.

But there is a problem many teams eventually run into.

A new hire can complete every onboarding task, receive every account, attend every scheduled meeting, and still not actually be ready to do the job.
That is because onboarding logistics and onboarding learning are two completely different things. You can process an employee without properly preparing them.

# Where operational onboarding ends

Most modern organizations already rely on a stack of tools to manage onboarding at scale.
Workday handles employee records, approvals, and HR workflows.
OnRamp coordinates onboarding journeys across teams and systems.
Jira tracks tasks, tickets, and operational execution.
Together, they remove the chaos of manual onboarding, replacing spreadsheets, Slack threads, and ad-hoc coordination with structured, automated workflows.

But even when all of this works perfectly, a gap still remains.
A new hire can complete every onboarding task, receive every account, attend every scheduled meeting, and still not actually be ready to do the job.
That is because operational onboarding and learning onboarding solve two fundamentally different problems.

# Operational Onboarding vs Learning Onboarding

![](https://creativas.io/wp-content/uploads/2026/05/Learning-operational-1024x576.png)**Operational Onboarding:**

These systems measure whether onboarding tasks happened.
A completed Jira ticket confirms that access was granted.
A completed HR workflow confirms that approvals were processed.
But neither confirms whether the employee is actually ready to perform their role effectively.

Operational onboarding is about execution:

- Accounts created
- Access granted
- Equipment delivered
- Workflows completed

It ensures the employee can enter the system.
But it does not ensure they can perform inside it. 
Learning onboarding fills the gap left by operational systems.
Most organizations already have onboarding knowledge documented inside Confluence. The problem is structure.
New hires are often handed dozens of pages without knowing:

- Where to begin
- What matters most
- How information connects

So instead of learning a role, they end up having to navigate documentation.

Operational onboarding creates access.
Learning onboarding creates understanding.
Operational onboarding answers: “Are they set up?”
Learning onboarding answers: “Are they ready?”

# Smart Courses for Confluence: turning documentation into learning

[Smart Courses for Confluence](https://help.creativas.io/app/lms/smart-courses-documentation-1180923.html) transforms Confluence from a documentation platform into a structured learning environment built around the knowledge your team already maintains there, not a separate LMS you have to migrate content into.

That distinction matters.

In most organizations, onboarding knowledge evolves constantly alongside the business. Smart Courses keeps the learning experience connected to the same Confluence environment employees will use long after onboarding ends.

Instead of navigating isolated wiki pages on their own, new hires progress through a well-organized catalog with course cards and structured learning paths with clear progression and measurable outcomes.

[Assign](https://help.creativas.io/app/lms/course-configuration-1180937.html#Courseconfiguration-Assign?utm_medium=blog-post&utm_source=Website&utm_campaign=smartcourses) courses: New hires are automatically enrolled based on their group, so learning starts on day one without anyone needing to set it up manually. Once they join the group, they will receive a notification to take the course.

[Exams](https://help.creativas.io/app/lms/course-configuration-1180937.html#Courseconfiguration-Exammode?utm_medium=blog-post&utm_source=Website&utm_campaign=smartcourses) and [quizzes](https://help.creativas.io/app/lms/learning-capsules-1180933.html#Learningcomponents-QuizQuestion?utm_medium=blog-post&utm_source=Website&utm_campaign=smartcourses): comprehension gets verified at each stage, which matters most for compliance, security, and product knowledge, where misunderstanding has real consequences

**[Certifications](https://help.creativas.io/app/lms/course-configuration-1180937.html#Courseconfiguration-Certification?utm_medium=blog-post&utm_source=Website&utm_campaign=smartcourses):** employees earn a record of what they have completed, and managers can see who is genuinely ready, not just who has finished the tasks

**[Learning paths](https://help.creativas.io/app/lms/course-configuration-1180937.html#Courseconfiguration-Certification?utm_medium=blog-post&utm_source=Website&utm_campaign=smartcourses):** onboarding is organized into a guided progression so new hires move through knowledge in the right order, from foundational concepts to role-specific expertise, instead of navigating pages on their own

[Skills](http://help.creativas.io/app/lms/app-configuration-1180967.html#Appconfiguration-Skills%5BOnlyinGLOBALconfiguration%5D?utm_medium=blog-post&utm_source=Website&utm_campaign=smartcourses) and [prerequisites](https://help.creativas.io/app/lms/app-configuration-1180967.html#Appconfiguration-Skills%5BOnlyinGLOBALconfiguration%5D?utm_medium=blog-post&utm_source=Website&utm_campaign=smartcourses): courses can require specific knowledge or completed modules before unlocking the next stage, ensuring no one skips steps they are not ready for.

# How Workday, OnRamp, Jira, and Smart Courses work together

![](https://creativas.io/wp-content/uploads/2026/05/2-1024x576.png)These tools complement each other so effectively because each solves a different onboarding problem.

Workday manages the employee record and HR workflows

OnRamp orchestrates onboarding journeys and cross-team coordination

Jira manages operational execution and task tracking

Smart Courses manages the learning layer that transforms documentation into structured onboarding and measurable capability development

A new employee can be created in Workday, automatically enrolled in onboarding workflows through OnRamp, assigned operational tasks in Jira, and guided through structured learning paths in Confluence via Smart Courses.

Operational onboarding and learning onboarding become connected rather than isolated from each other.

# The Use Case: Onboarding a senior backend engineer

![](https://creativas.io/wp-content/uploads/2026/05/3-1024x576.png)Move the engineer from “signed contract” to “shipping their first line of code” in 10 days, while ensuring they understand security protocols and system architecture along the way.

## Phase 0: Workday the HR trigger

Everything starts in Workday.

Once HR marks the candidate as “Hired,” the employee record is created and synchronized across systems. Role, department, and onboarding metadata are now available to the rest of the stack.

This is what officially triggers the onboarding process.

## Phase 1: OnRamp the orchestration layer

From that moment, OnRamp takes over coordination.

It connects HR, IT, and engineering teams into a single onboarding flow:

IT is notified to prepare provisioning
HR receives compliance tasks
Managers get onboarding checklists
The new hire receives timelines and communication
Jira onboarding projects are automatically prepared

At this point, onboarding is no longer manual it is orchestrated across systems.

## Phase 2: Jira, the operational execution layer

Next comes execution.
A Jira onboarding project is automatically created and populated with tasks across teams.
IT provisions a MacBook Pro, GitHub access, and AWS permissions.
Managers are reminded to schedule onboarding sessions and introductions.
Security teams handle access reviews and compliance approvals.
Everything that needs to be physically and operationally set up is now tracked and completed.
But even when everything is marked as done, a gap remains.
Jira confirms the engineer is equipped not that they are ready.
They may have the laptop, the access, and the tickets completed… but still not understand deployment safety standards or backend architecture principles.

## Phase 3: Smart Courses for Confluence, the learning layer

This is where onboarding shifts from execution to understanding.
Instead of navigating a long list of Confluence pages, the engineer enters a structured learning path built directly from the company’s existing documentation.
They are guided step by step through the knowledge they actually need to perform the role.
At the end of the “Security Standards” module, they complete a short quiz to validate understanding.

Once completed, Smart Courses generates a certification:

“Learning Path Complete: Security Certified.”

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, Onboarding

---

### [Why should you start implementing microlearning in your e-learning program?](https://creativas.io/why-should-you-start-implementing-microlearning-in-your-e-learning-program)

**Published:** September 3, 2021
**Author:** Salma Sahnoun

**Excerpt:** As organizations are aware of the importance of e-learning, especially after the COVID era, they definitely came across microlearning as well. For more effective learning, organizations are opting for shorter training hours. The more concise and abbreviated it is, the less time learners spend in a course.

**Content:**

As organizations are aware of the importance of e-learning, especially after the COVID era, they definitely came across microlearning as well. For more effective learning, organizations are opting for shorter training hours. The more concise and abbreviated it is, the less time learners spend in a course.

Microlearning is “an approach to learning that conveys information about a single, specific idea in a compact and focused manner.” (Maddox, 2018, p. 1)

Microlearning has 3 essential characteristics that need to exist each time you’re implementing this approach.

# 1 Short Duration:

Try to eliminate all the unnecessary details. The whole point of microlearning is to be straight to the point. Micro means extremely small. In other words, the content has to be short yet informative. This was among the findings of Lin et al on recent research done in 2020, that “user’s engagement of online learning activities plunge quickly after 7 minutes, and videos with short time duration are more popular among learners.”

## 2 Specific

Microlearning aims to provide training about a specific subject. The information has to be detailed yet concise, which means it has to cover one concept or topic. The learning and development team, Trainer, or Course Creator shouldn’t over-explain or repeat information differently.

## 3 Content Diversity

It refers that training content can be illustrated in the form of text, visuals, audio, videos, infographics, or even presentations.

### **3.1 Why implement microlearning? What’s in it for a business?**

Let us mention at first that it’s budget-friendly. “Learning costs are estimated to drop by 50%, tripling the speed at which new content is assimilated.” (Redondo et al. 2020) This is very important for the business as the latter is always looking to minimize their costs.

Microlearning is a beneficial way of learning for both sides; learners and trainers. As for the learners, what’s more important, is the attention they pay to the course to comprehend and learn as much as possible from it. “Why Microlearning is Better for Your Learners state that microlearning makes the transfer of learning 17% more efficient and creates 50% more engagement.” (Aitchanov et al. 2018) Efficiency and engagement are what make a course successful. In addition, microlearning encourages[ just-in-time e-learning](https://creativas.io/tips-on-how-to-improve-teams-productivity-with-e-learning "https://creativas.io/tips-on-how-to-improve-teams-productivity-with-e-learning") because learners can cover a skill gap when demanded since microlearning is about short bursts, whether it’s text, audio, or video.

Concerning the trainers, it’s easier for them to create the course since it’s short, clear and concise. It doesn’t take too much time, so the process will be rapid.

Another important thing is that microlearning has to be easily accessible. You should be using an e-learning tool that’s easy to navigate simply and functionally. This helps completion rates go up.

If you didn’t decide which LMS to use yet, take a look at our app, “[Smart Courses for Confluence](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview "https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview").”

### **3.2 Examples of using microlearning within your business:**

Aitchanov et al. stated that microlearning is seemed to be the fastgrowing method of education. Therefore, many businesses should use this approach more often with their teams.

One of the most familiar examples is [onboarding](https://creativas.io/the-remote-onboarding-in-the-era-of-covid-19-for-confluence-users-only "https://creativas.io/the-remote-onboarding-in-the-era-of-covid-19-for-confluence-users-only"). Integrating new teams has to be effective to ensure the complete onboarding process. Welcoming newbies and providing them with the necessary information about the company and their colleagues is an easy process if you apply microlearning. A short video that explains it all will do the job. With Smart Courses for Confluence, you can embed [videos and audio](https://help.creativas.io/lms/learning-capsules-1180933.html#Learningcapsules-Video&Audio "https://help.creativas.io/lms/learning-capsules-1180933.html#Learningcapsules-Video&Audio") in your course.

Many organizations can’t afford long-term training, especially if they have many employees or a periodic busy season. They need to get teams trained as quickly as possible to be more productive for the season. Microlearning helps these organizations save time by preparing short bursts that include the needed information to train the concerned team. The trainers can prepare all the courses and keep them in a [course catalog](https://help.creativas.io/lms/course-catalog-overview-1180943.html "https://help.creativas.io/lms/course-catalog-overview-1180943.html") to use whenever needed. If they have different teams, course creators can [restrict](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Restrictions "https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Restrictions") courses to specific groups.

If you’re a business that creates and updates features every once in a while in your products, you surely need product knowledge training for your teams. It’s helpful to rely on micro-courses. Smart Courses provides [learning capsules](https://help.creativas.io/lms/learning-capsules-1180933.html "https://help.creativas.io/lms/learning-capsules-1180933.html") with a variety of content types. Also, in such cases, micro-videos are very effective in microlearning that’s why it is mandatory to consider having a micro-videos tool to ease the video-making process for you.

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, LMS, Onboarding, Training

---

### [How to customize a training catalog in Confluence](https://creativas.io/how-to-customize-a-training-catalog-in-confluence)

**Published:** April 24, 2026
**Author:** Hedi Chouayakh

**Excerpt:** Training in Confluence often becomes scattered, difficult to navigate, and hard to scale.

This guide shows how to turn Confluence into a structured training system by building a customizable catalog with Smart Courses, organizing content with filters, categories, and learning paths, and enhancing the experience with tools like Rovo AI, Refined, and other Confluence apps.
The result is a more discoverable, consistent, and scalable learning experience across teams.

**Content:**

Most organizations don’t struggle to create training content; they struggle to deliver it in a structured, scalable, and engaging way.

In Confluence, training materials often end up scattered across pages, inconsistently formatted, and difficult to navigate. As content grows, users lose visibility, and administrators lose control over structure and consistency.

Smart Courses for Confluence solves this by turning Confluence into a structured training system where teams can build a fully customized learning catalog, define clear Learning Paths, and control how content is discovered, filtered, and consumed.

**TL; DR**Most training content fails due to a lack of structure, not quality. In Confluence, content is often scattered and hard to navigate, making it difficult for teams to learn effectively.

Smart Courses for Confluence transforms this into a structured Confluence training platform by organizing content into courses, exams, and Learning Paths that Confluence users and learners can follow.
With a customizable training catalog, Confluence teams can filter by category, difficulty, language, and status, making training easy to discover and scale.

Complementary tools like Rovo AI, Refined sites, Scroll Documents, Aura, Composition Tabs, and the Synced Block Macro enhance search, structure, and usability across the Confluence environment.

## Building a structured training system

The main shift Smart Courses introduces is moving from unstructured documentation to a designed [learning](https://creativas.io/employee-training) environment.

Instead of isolated pages, training content is organized into structured learning elements, including courses, exams, Learning Paths, and a centralized catalog. This allows organizations to design training intentionally, ensuring consistency across teams while maintaining flexibility to accommodate different learning needs.

As a result, training becomes easier to manage, easier to scale, and significantly easier for users to follow, since content is no longer fragmented but part of a clear learning journey.

![Confluence](https://creativas.io/wp-content/uploads/2026/04/Building-a-structured-training-system-1024x576.png)## Building a customized training catalog

One of the most important aspects of delivering a strong training experience is customization.

Smart Courses allows teams to customize its [catalog](https://help.creativas.io/app/lms/catalog-overview-1180943.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) views based on their specific needs. The catalog can be adapted to reflect internal structures, training priorities, and audience segmentation.

This flexibility is essential when thinking about how to build a learning system in Confluence that scales across teams and departments.

### Filters

Discoverability is where most training systems fail and where Smart Courses delivers the most impact.

The catalog includes a powerful [filtering](https://help.creativas.io/app/lms/catalog-overview-1180943.html#Catalogoverview-2.Catalogfilters?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) system that allows learners to find content quickly based on:

- Type (courses, exams, Learning Paths)
- Category
- Difficulty
- Language
- Status (assigned, ongoing, done, and favorites)

![](https://creativas.io/wp-content/uploads/2026/04/Brand-the-catalog-1024x576.png)These [filters](https://help.creativas.io/app/lms/catalog-overview-1180943.html#Catalogoverview-Editmode?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) transform the catalog into a dynamic discovery tool. Instead of searching manually, learners can navigate training logically and efficiently.

This directly addresses the core issue: making training content not just available, but easy to find.

### Beyond structure: customizing the training experience

Customization in Smart Courses for Confluence goes beyond organizing content; it defines how training is experienced.

Teams can [brand the catalog](https://help.creativas.io/app/lms/catalog-overview-1180943.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) with logos and titles, and add announcement messages (info, note, or warning) to guide users directly within the interface. This transforms the [catalog](https://help.creativas.io/app/lms/catalog-overview-1180943.html#Catalogoverview-3.Displaymodes?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) from a simple page into a dedicated training environment.

Administrators can also control how content is prioritized by setting default sorting and featuring up to 20 courses, ensuring the most important training is immediately visible.

![](https://creativas.io/wp-content/uploads/2026/04/messages-1024x576.png)On the visual side, [course cards](https://help.creativas.io/app/lms/card-overview-1180945.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) can be customized to show or hide specific information, while layout settings such as thumbnail size and scaling keep the catalog clean and consistent.

![](https://creativas.io/wp-content/uploads/2026/04/Course-card-1024x576.png)At the same time, [categories](https://help.creativas.io/app/lms/app-configuration-1180967.html#Appconfiguration-Categories[OnlyinGLOBALconfiguration]?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) and [difficulty levels ](https://help.creativas.io/app/lms/app-configuration-1180967.html#Appconfiguration-Difficulty[OnlyinGLOBALconfiguration]?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)bring structure to the experience. Categories can be created without limitation, allowing teams to organize content by topic, department, or training objective. Difficulty levels, defined up to ten levels, introduce a clear sense of progression by indicating course complexity.

Together, these capabilities turn the catalog into a structured, branded, and fully controlled training experience, not just a list of content.

## Improving discovery, structure, and learning experience with ecosystem tools

Beyond Smart Courses itself, the training experience becomes more powerful when supported by complementary tools that enhance the Confluence environment.

 These tools do not directly integrate with Smart Courses, but they improve the broader environment in which training content is created, accessed, and experienced. 

[Rovo AI ](https://www.atlassian.com/software/rovo)by [Atlassian](https://www.atlassian.com/) improves content discovery by helping users surface relevant training materials and [documentation](https://www.atlassian.com/software/rovo/guides/end-user-guide/what-is-rovo) through intelligent search and contextual recommendations across Confluence and connected apps. Instead of relying solely on manual navigation, [users](https://www.atlassian.com/software/rovo/guides/end-user-guide/introduction) can ask natural queries and quickly find useful knowledge across their organization.

[Refined sites ](https://www.refined.com/products/sites-for-confluence)by [Refined](https://www.refined.com/) transforms Confluence into a fully branded training portal by improving navigation, layout, and overall user experience. This creates an environment that feels like a purpose-built training platform rather than a traditional documentation space, which increases engagement and usability.

On the content-structure side, [scroll content manager](https://www.k15t.com/products/scroll-content-manager-for-confluence) by [**K15t**](https://marketplace.atlassian.com/vendors/7016/k15t) helps teams manage training documentation in a scalable, consistent way. It ensures that content remains properly structured, version-controlled, and easy to maintain as training programs evolve.

To reinforce consistency, [Synced Blocks Macro](https://support.atlassian.com/confluence-cloud/docs/create-and-use-synced-blocks/) for Confluence allows teams to reuse content across multiple training pages while keeping it synchronized.

For presentation and usability, Aura Content Formatting [**Aura Apps (Seibert – appanvil)**](https://marketplace.atlassian.com/vendors/1217680/aura-apps-seibert-appanvil-formatting-intranet-workflow-approval-table-filter-analytics-karma-mantra) improves the visual structure of training content by introducing layout components that enhance readability and reduce cognitive load, making learning materials easier to consume.

Finally, Composition Tabs by [**Appfire**](https://marketplace.atlassian.com/vendors/1221170/appfire) for Confluence helps organize complex content into structured sections using tabs, allowing learners to navigate information more easily without being overwhelmed.

Together, these tools enhance the broader Confluence environment in which Smart Courses operates, improving discovery, structure, consistency, and usability around the training experience.

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, Onboarding

---

### [Confluence KPI tracking issues and how to fix them](https://creativas.io/confluence-kpi-tracking-issues-and-how-to-fix-them)

**Published:** April 8, 2026
**Author:** Hedi Chouayakh

**Excerpt:** Confluence tables work until they don’t.
As KPIs grow, data gets messy, duplicated, and outdated.
Smart Tables turns static tables into dynamic datasets, so teams can track, filter, and report from a single source of truth.

**Content:**

Most teams start using [Confluence tables](https://www.atlassian.com/software/confluence/resources/guides/best-practices/make-tables) with high hopes. They create pages to track KPIs, monitor performance, and share updates across teams. At first, it works.

But over time, things break down.

Data gets outdated, pages get duplicated, and metrics such as KPI lose consistency. Eventually, teams move their tracking back to spreadsheets.

This isn’t a team problem. It’s a tooling gap.

And it becomes especially visible as organizations try to scale Confluence KPI tracking and [project management](https://creativas.io/project-management) in Confluence.

## **The problem with native Confluence Tables**

For some teams, a typical KPI table in Confluence looks like this: rows for campaigns or initiatives, columns for owners, deadlines, statuses, and metrics. It’s a reasonable starting structure. But the moment the dataset grows, the cracks appear fast.

Native Confluence tables offer limited filtering and grouping capabilities. You can’t easily filter by owner or status, group by team or priority, or dynamically sort large datasets. Updates rely entirely on people remembering to come back and edit the page.

So teams compensate in predictable ways, duplicating pages for different views, exporting to spreadsheets, and maintaining multiple versions of the same dataset just to answer simple questions.

![Confluence Table](https://creativas.io/wp-content/uploads/2026/04/Confluence-Table-2-1024x576.png)## Smart Tables: a structured layer inside Confluence

Smart Tables addresses the root limitation directly. Rather than treating Confluence pages as documents with embedded tables, [Smart Tables](https://help.creativas.io/smart-tables?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smarttables) turns those tables into interactive, structured datasets without requiring teams to leave the workspace.

The shift sounds subtle. Its effects are not.

- [Filtering](https://help.creativas.io/smart-tables/cloud/table-filter-73498627.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smarttables)
    Each stakeholder sees only their slice of data, by team, status, quarter, or priority. What makes this powerful is that [filters](https://www.youtube.com/watch?v=O56yMaPAvEc) are persistent, reusable views built on top of a consistent schema, so they never break and always reflect live data. One table replaces what used to require multiple duplicated pages, each drifting out of sync.

![](https://creativas.io/wp-content/uploads/2026/04/Filter-by-team-4-1024x576.png)- [Grouping](https://help.creativas.io/smart-tables/cloud/table-editor-72384535.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smarttables)
    As KPI data grows, a long flat list of metrics becomes impossible to scan for different teams, statuses, and priorities all mixed together with no visual hierarchy. Grouping solves this by organizing data into meaningful categories on the fly. Group by team to see how each department is performing at a glance. Group by status to instantly separate what’s on track from what’s at risk. The data doesn’t change just how you navigate it.

![](https://creativas.io/wp-content/uploads/2026/04/Group-by-team-4-1024x576.png)- [Sorting](https://help.creativas.io/smart-tables/cloud/table-editor-72384535.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smarttables)
    Without sorting, the answers to the most critical questions, which KPIs are underperforming, which campaigns are delivering, and what needs immediate attention, are buried inside the data. Sorting brings them to the surface instantly. Sort by lowest performance to identify risks before they escalate. Sort by highest impact to highlight wins worth sharing. Sort by deadline to stay ahead of what’s coming. Any field, any direction, actionable in seconds.

![](https://creativas.io/wp-content/uploads/2026/04/Sort-by-priority-2-1024x576.png)The foundation of effective [Smart Tables ](https://creativas.io/technical-documentation)tracking is a consistent data structure. Each row represents a single unit of measurement: a campaign, a sprint, or a product initiative. Each column is a defined, standardized field: metric name, owner, team, status, priority, reporting period, performance value.

When every row follows the same schema, the entire table becomes a queryable dataset; that consistency is what transforms a table from a formatted list into a system.

## The [Atlassian Teamwork Collection](https://www.atlassian.com/collections/teamwork): tools becoming a system

With the Atlassian Teamwork Collection, the company is making a deliberate architectural shift: away from individual apps used side by side toward a unified system where planning, documentation, and execution are deeply connected.

This reflects something real about how work actually happens. A decision made in a Confluence page triggers a project tracked in Jira. A sprint outcome updates a KPI that lives in a doc. When tools are isolated, context is lost at every handoff. The Teamwork model is designed to close those gaps.

 “The value of the Atlassian Teamwork approach depends on one critical factor: data consistency across tools. Smart Tables reinforces this by serving as the structured layer within Confluence, keeping everything aligned.” 

Even within a better-connected Atlassian ecosystem, Confluence had a specific problem: the moment documentation became operational, tracking deliverables, monitoring KPIs, and managing live project data, its tables became a liability. Static by default, prone to drift, dependent on manual exports. The Teamwork vision needed Confluence to do more.

## The bigger shift: from documentation to operations

Together, Smart Tables and the Teamwork Collection represent a broader transformation in how teams manage work.

   Before After     - Static pages

  - Dynamic datasets

    - Duplicated reports

  - Single source of truth

    - Manual exports

  - Native reporting

    - Inconsistent KPIs

  - Connected workflows

   Reporting consistency, one of the most persistent pain points in project management, gets addressed at the source. KPIs are defined once in a structured format in Confluence. Every stakeholder sees the same data in the same format. Reports are generated from the live source, not assembled from exported fragments.

Just as importantly, this shift doesn’t require teams to change how they work inside Confluence.

Smart Tables works effectively with native Confluence [macros](https://creativas.io/choose-the-right-table-filter-app-for-your-confluence-pages) and elements, including smart links, attachments, code snippets, decision macros, and user mentions. Tables remain fully integrated with the rest of the page, whether it’s linking to a Jira issue, displaying media, or exporting to PDF.

## What this means in practice

A team lead filters the KPI table in Confluence to view only their team’s metrics. A manager groups data by status to spot risks, while an executive sorts by performance to identify priorities before a review. No exports, no duplicate reports, no need to search for the latest version.

This is the experience that Smart Tables enables and that the Atlassian Teamwork Collection is designed to support.

Confluence KPI tracking isn’t about adding more tools or pages. It’s about making existing data structured, consistent, and interactive, with Smart Tables providing the foundation and Atlassian delivering the system that connects it all.

 [ Try Smart Tables for Confluence ](https://marketplace.atlassian.com/apps/1218080/smart-tables-for-confluence-table-filter-charts?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Tables

**Tags:** Confluence, Documentation, Excel, Pivot table, Real time Collaboration, Reporting, Sales tracking, Tables

---

### [Induction training for distributed teams: From challenges to opportunities with Smart Courses for Confluence](https://creativas.io/induction-training-for-distributed-teams-from-challenges-to-opportunities-with-smart-courses-for-confluence)

**Published:** December 9, 2024
**Author:** Amel Aloulou

**Excerpt:** How to transform induction training for distributed team into engaging, personalized experiences with Confluence and Smart Courses

**Content:**

Many of us draw most of our judgments on people and places from the very first impression we get. It’s a cognitive bias that we form within a few seconds or less and base many decisions on it later. This means it takes very little time to make a negative first impression but also very little time to make a positive one. So, we need to use those very first moments wisely. At work, it’s pretty much the same. The first day sets the tone for whatever comes afterward, and it’s usually induction training. Setting up a smooth induction is important because first days can sometimes be overwhelming. For a distributed team, establishing a good process for induction training can be quite challenging. But it’s also a great opportunity to innovate and make the best use of collaborative digital tools such as Confluence.

In this blog, we will dive into how we can change the challenges of a remote induction for a distributed team into opportunities for better collaboration.

## Distributed team and induction training: What exactly are they?

A distributed team is a team of people from various locations around the world who collaborate and work together. They don’t necessarily share an office or sometimes even the same timezone. Team members can easily connect and work to achieve their goals thanks to many digital collaborative tools like [Confluence](https://www.atlassian.com/software/confluence), [Jira](https://www.atlassian.com/software/jira), [Trello](https://trello.com/home), [Loom](https://www.loom.com/), and [many more](https://www.atlassian.com/software).

An induction training is when new hires go through the process of introducing them to their job, the company, and its culture while also equipping them with the knowledge, skills, and resources to become productive team members on day one. It can also be referred to as onboarding or orientation, though onboarding can be a longer process depending on the position, and induction is just a part of it.

For distributed teams, practical induction training is crucial but very challenging. With team members scattered across time zones and locations, the usual in-person introductions and guidance are harder to replicate. This is where Confluence steps in with its collaborative features that streamline induction training, making it structured, consistent, and engaging, no matter where your team is located.

## Why induction training for distributed teams is a challenge (and an opportunity! 😉)

Like any first impression, induction training is a critical moment. Get it right, and you build confidence and motivation. Miss the mark, and you risk leaving new hires feeling lost or disconnected. So, while your new hire is trying their best to leave a good first impression, you should also be doing the same. Induction training for distributed teams comes with its own set of challenges (besides the usual ones) that can feel overwhelming, such as:

- **Coordinating across time zones:** Trying to align schedules for live sessions can result in awkward timings for some team members, leading to frustration or reduced participation.
- **Maintaining engagement in a virtual setting:** Without the in-person interaction, it’s easy for new hires to feel disconnected, making it harder to capture their attention during training sessions.
- **Ensuring consistent access to information:** Distributed teams rely on digital resources, but ensuring everyone has access to the same materials simultaneously, regardless of location, requires good planning and coordination.

However, each challenge is also an opportunity to innovate. It’s a chance to improve the training experience and streamline processes by adopting the right tools. Here’s how you can turn those hurdles into advantages:

- **Asynchronous learning:** asynchronous tools allow new hires to access training content at their own pace and schedule, eliminating time zone conflicts and enabling a more flexible learning experience.
- **Enhanced engagement with digital tools:** moving away from traditional training formats, an interactive learning process offers new hires a more engaging, hands-on learning experience, reducing the monotony of slideshows or lengthy documents.
- **Centralized knowledge sharing:** a well-structured digital knowledge base ensures that all employees, no matter their location, have consistent access to up-to-date training materials, reducing confusion and ensuring that everyone is on the same page.

## Best practices for virtual induction training with Smart Courses for Confluence

Smart Courses for Confluence takes remote induction training up a notch, making it easier, smarter, and far more engaging for your new hires. Forget the one-size-fits-all approach; Smart Courses helps you create personalized, interactive onboarding experiences that work for your team, whether they’re around the corner or across the globe. Here’s how you can bring everything together for an onboarding process that actually works!

### **Create engaging and rich content**

Make learning interactive and engaging by adding videos, SCORM packages, and other multimedia elements. Smart Courses supports [8 types of content formats](https://help.creativas.io/app/lms/learning-capsules-1180933.html?utm_medium=blog-post&utm_source=documentation&utm_campaign=smartcourses), enabling you to create dynamic, varied training sessions that go beyond static text and slides.

![Smart Courses supported types of content formats for induction training ](https://creativas.io/wp-content/uploads/2024/12/Content-types-1-1024x576.png)

### **Provide multilingual learning** 

[Break down language barriers](https://creativas.io/global-teams-and-easy-learning-discover-how-smart-courses-for-confluence-supports-multilingual-learning?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) with Smart Courses by offering courses in multiple languages, making your induction process inclusive for global teams.

![Multi-language settings in Smart Courses for Confluence for an inclusive induction training for distributed team](https://creativas.io/wp-content/uploads/2024/12/Multi-language-setting-1024x576.png)### **Automate assignments and reminders** 

Effortlessly assign courses to new joiners with the [continuous assignment ](https://help.creativas.io/app/lms/course-configuration-1180937.html#Courseconfiguration-Continuousassignment?utm_medium=blog-post&utm_source=documentation&utm_campaign=smartcourses)feature in Smart Courses and also send them automated reminders to keep them on track. This ensures no one falls behind and every step of the induction process is covered seamlessly.

![Assignment reminders in Smart Courses for Confluence to keep your distributed team on track during their induction training  ](https://creativas.io/wp-content/uploads/2024/12/Screenshot-2024-12-09-101259-1024x576.png)### **Track progress through insights** 

Keep track of course completion rates and learner progress all at a glance, identify any roadblocks early on, and ensure everyone is on track.

### **Seamless integration with Confluence** 

Combine the power of Smart Courses with Confluence’s collaborative features and provide a fully structured, accessible, and engaging induction training for your team all in one tool.

## **Empower your distributed team with better induction training**

A well-structured induction program is more than just a checklist; it’s your team’s first impression on a new hire. When done right, it sets the ground for success by introducing not just the job but also your company’s culture, values, and goals. For distributed teams, the challenge (and also the opportunity) is creating an engaging experience that welcomes new team members no matter where they are in the world.
The success key to such a mission? [Making employees’ induction training dynamic and accessible](https://creativas.io/collaborate-in-confluence-advanced-training-material-with-smart-courses?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) and using Confluence and Smart Courses together allows you to do just that. With features designed for collaboration, self-paced learning, and progress tracking, you can turn induction training into a more meaningful journey that [equips your new hires to hit the ground running.](https://creativas.io/confluence-for-hr-teams-improve-your-onboarding-with-confluence-automation-templates-and-smart-courses?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

If you want to learn more about Smart Courses for Confluence, [book a demo](https://calendly.com/creativas), and let us get to know you and answer your questions!

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, Onboarding, Scorm, Training

---

### [How to choose the ideal LMS for Confluence for different teams?](https://creativas.io/how-to-choose-the-ideal-lms-for-confluence-for-different-teams)

**Published:** May 8, 2025
**Author:** Khawla Issaoui

**Excerpt:** As more teams rely on Confluence for daily collaboration, it’s only natural that learning and training move into the same space. Whether it’s onboarding new hires, running compliance training, or upskilling employees, having a Learning Management System, LMS for Confluence simplifies everything.

**Content:**

As more teams rely on Confluence for daily collaboration, it’s only natural that learning and training move into the same space. Whether it’s onboarding new hires, running compliance training, or upskilling employees, having a Learning Management System, LMS for Confluence simplifies everything.

Among the options available on the [Atlassian Marketplace](https://marketplace.atlassian.com/), two apps,**[Smart Courses](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)**[ ](https://marketplace.atlassian.com/apps/1214110/izi-for-confluence-lms-training-courses-quizzes?hosting=cloud&tab=overview)and [ **IZI LMS** ](https://marketplace.atlassian.com/apps/1214110/izi-for-confluence-lms-training-courses-quizzes?hosting=cloud&tab=overview), offer different learning approaches within Confluence. This guide will help you compare both tools side by side, understand how different teams can benefit from each, and choose the solution that fits your needs today and as your organization grows.

## 6 steps to help you choose the right LMS for Confluence

Before diving into the use cases, it’s important to take a step back and evaluate what your team truly needs from a learning management system within [Confluence](https://www.atlassian.com/collections/teamwork). With few apps available on the Atlassian Marketplace, the right choice comes down to understanding your goals, your learners, and how you manage content and reporting.

Here’s a simple process to guide your selection:

1. **Define your learning goals**: Are you focused on onboarding, compliance, upskilling, or a combination of all three? Your training objectives will shape the structure and functionality you need.
2. **Assess your team size and structure**: Smaller teams may lean toward simplicity, while larger or growing organizations often require features like user segmentation, automation, and course versioning.
3. **Decide on how to deliver training**: Will learners self-enroll, or should course creators assign it to them? Do you need one-off courses or recurring programs? These decisions impact how flexible your LMS needs to be.
4. **Evaluate your content types**: Consider whether your training will rely on Confluence pages, videos, PDFs, SCORM, or interactive quizzes. The more diverse your content, the more robust your LMS should be.
5. **Check your reporting and compliance needs**: Do stakeholders require detailed progress tracking, pass/fail rules, and exportable training logs? Audit readiness is key for many teams, especially in regulated industries.
6. **Map out contributor roles**: Will course creation be centralized or shared across departments? If multiple people are involved, look for apps that support granular permissions or contributor roles.

Ultimately, the right LMS should meet today’s needs and scale as your training programs evolve. With these criteria in mind, let’s take a closer look at how IZI LMS and Smart Courses serve different teams and use cases within Confluence.

![](https://creativas.io/wp-content/uploads/2025/05/Screenshot-2025-05-08-at-23.04.29-1.png)

![](https://creativas.io/wp-content/uploads/2025/05/Screenshot-2025-05-08-at-23.04.12-1.png)

## **HR for Onboarding** 

As companies grow and start [onboarding international teams](https://creativas.io/global-teams-and-easy-learning-discover-how-smart-courses-for-confluence-supports-multilingual-learning?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses), Smart Courses becomes essential. It offers AI-powered multilingual translation, allowing HR to deliver courses in multiple languages without duplicating pages or content. New hires can switch course languages with a click, and everything is managed within a single centralized course, eliminating confusion and maintenance headaches.

![](https://creativas.io/wp-content/uploads/2025/05/Assign-1024x703.png)Continuous Assignment: Automatic Assignment with Smart Courses LMS for ConfluenceSmart Courses supports continuous assignments, allowing HR teams to automatically assign [onboarding training](https://creativas.io/confluence-for-hr-teams-improve-your-onboarding-with-confluence-automation-templates-and-smart-courses?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) to contractors, seasonal workers, or employees moving into new roles, with no manual steps needed.

Also, [Certificates](https://help.creativas.io/app/lms/course-configuration-1180937.html#Courseconfiguration-Certification) are generated automatically upon course completion, helping maintain consistent documentation and compliance across all training programs.

#### Courses and training insights in Smart Courses LMS for Confluence

[Progress tracking and reporting](https://help.creativas.io/app/lms/insights-and-reporting-1180953.html) work on both Cloud and Data Center. HR teams can monitor completion rates, export training reports on demand, and easily follow up on learners, perfect for distributed, remote, or rapidly growing organizations.

In addition to course-level stats, Smart Courses offers multiple levels of insights:

- A global insights view to compare performance across all courses.

- Space-level insights to monitor courses created in a specific Confluence space.

- Course-level views to assess how learners perform within a single course.

- A user-level insights dashboard that gives a cross-course overview of individual progress.

These insights make it easier to evaluate training effectiveness, identify gaps, and take action with no external tools required.

What sets Smart Courses even further apart is its [catalog](https://help.creativas.io/app/lms/course-catalog-overview-1180943.html), which brings the full LMS experience into Confluence. Courses are not just embedded in pages; they are organized in a dedicated catalog with customizable filters. HR can add categories, difficulty levels, and labels, so learners can easily find relevant content. The course catalog can be branded with your company’s logo and announcement, delivering a polished experience that feels like your own internal academy, without sending users outside Confluence.

## **Compliance & audit**

Smart Courses delivers a complete [compliance training ecosystem](https://creativas.io/recurrent-courses-the-ultimate-feature-for-compliance-training?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) inside Confluence. You can create structured exams with configurable rules, including passing scores, time limits, limited attempts, and forced sequential navigation, ensuring learners move through the content as intended. The app also supports recurrent training, allowing learners to automatically renew certificates or refresh knowledge at scheduled intervals, which is essential for maintaining compliance over time. Assignment reminders help keep users on track, and certificates are automatically generated upon course completion.

In contrast, IZI LMS offers some foundational features like SCORM integration, user enrollment, and basic progress tracking. It allows teams to embed SCORM modules and assign them to users, which may meet the needs of smaller organizations or those using limited third-party content. However, IZI LMS lacks a dedicated exam mode at the course level. While you can set pass/fail criteria for individual quizzes, it doesn’t provide unified control over an entire course that includes mixed content types. Since courses are typically built as Confluence pages or standalone quizzes, it’s not possible to enforce course-wide completion rules, pass thresholds, or attempt limits.

#### [Exam mode](https://help.creativas.io/app/lms/sessions-1180951.html#Sessions-Exammode) is what you need!

![](https://creativas.io/wp-content/uploads/2025/05/Exam-1024x703.png)Set Exam mode. with Smart Courses LMS for ConfluenceSmart Courses goes further by offering 7+ question types, including single/multiple choice, fill-in-the-blank, drag and drop, and open-ended responses, which makes assessments richer and better suited to various regulatory needs. The exam mode ensures a focused test experience, and teams can even invite contributors to help manage and update training content without giving full admin access.

#### Can you customize [insights viewing permissions](https://help.creativas.io/app/lms/app-configuration-1180967.html#Appconfiguration-Permissions[OnlyinGLOBALconfiguration]) with Smart Courses LMS for Confluence?

Admins can control who accesses insights, making it easier to delegate responsibility across departments. All user activities, such as course assignments, completions, and quiz results, are tracked and stored centrally. Course contributors can also navigate feedback given about the course or capsules and filter it by type, making it easier to improve training content based on real learner input.

If your organization requires repeatable, reportable, and auditable compliance processes, Smart Courses provides the features and flexibility to make it happen, without relying on workarounds or additional plugins.

## **Learning and development teams**

![](https://creativas.io/wp-content/uploads/2025/05/adding-content-with-IZI-1024x703.png)How to add modules with IZISmart Courses is designed for flexible, scalable learning experiences that go far beyond basic training delivery. L&D teams can create immersive courses by combining [various content formats](http://help.creativas.io/app/lms/learning-capsules-1180933.html) Confluence pages, videos, audio, images, PDFs, and quizzes all within a structured and interactive flow. Its advanced quiz builder supports over seven question types, including drag-and-drop, fill-in-the-blank, ordering, and essay questions that require manual validation by course contributors. These capabilities make it easy to design engaging, skill-based learning paths that evolve with your team’s needs.

In comparison, IZI LMS gives learning teams a simple way to build and assign training content, especially for lightweight, quiz-based courses. Its quiz builder supports single or multiple choice, true/false formats, and essay questions, which are suitable for quick knowledge checks or basic assessments. IZI primarily follows a user-driven enrollment model, where admins or course creators manually assign users to courses—providing control over who accesses which training, and when.

Smart Courses also supports multiple enrollment methods: admins can assign users directly or allow self-enrollment through a browsable course catalog. This distinction is valuable for learning and development teams managing a wide range of training, whether mandatory or elective. The ability to support both assigned and voluntary learning enables better personalization and employee-driven development.

## **This or that**: So, which LMS for Confluence should you choose? 

Every team’s learning journey is unique, and the right LMS depends on your goals, scale, and how you use Confluence.
Smart Courses is built for teams with evolving training needs and higher demands for scalability, interactivity, and control. Available on both Cloud and Data Center, it enables organizations to manage everything from onboarding to compliance and global L&D initiatives, all within Confluence. With features like a modern course player, easy content discovery, AI-powered [multilingual support](http://help.creativas.io/app/lms/app-configuration-1180967.html#Appconfiguration-Multi-language), SCORM compatibility, exam mode, and advanced analytics, Smart Courses transforms Confluence into a robust, enterprise-ready LMS.

Meanwhile, IZI LMS remains a dependable solution for teams seeking straightforward training delivery, particularly on the Data Center. It includes essential features like course enrollment, progress tracking, quizzes, SCORM embedding, and the ability to build structured learning paths directly within Confluence pages. For organizations with local training needs or those prioritizing simplicity, IZI LMS offers a focused and efficient experience.

And it doesn’t stop there: Smart Courses will soon introduce learning paths, and the product team remains actively engaged with customers, rolling out new features and improvements year-round based on real user feedback.

To help you quickly compare the two and decide which best fits your team’s goals, here’s a side-by-side overview of the core features:

Feature CategorySmart CoursesIZI LMS**Deployment**Cloud & Data CenterCloud & Data Center**Installs ( March 2026)**1,100911**Ratings & reviews ( March 2026)**3.6/4 
49 reviews3.4/4 
34 reviews**Course Authoring**Rich multimedia courses with Confluence pages, PDFs, HTML embed, videos & audio, quizzes, SCORM, and more.Basic course editor using Confluence pages, quizzes and SCORM**SCORM Support**✅ SCORM integration as a course and export Smart Courses to SCORM✅ SCORM embedding as a course module**Multilingual Support**✅ AI-powered translation with easy language switching❌ Not supported
**Quiz & Exam Builder**Single choice, Multiple choice, Matching Ordering, Fill in the blanks, Freetext & Essay modeSingle choiceMultiple choiceTrue/False Free text**Exam Mode**✅ Dedicated mode with navigation lock, pass score and attempt limits❌ Not available**Enrollment Methods**
Manual assignment, self-enrollment via catalog, and continuous assignments with advanced settingsManual assignment, self-enrollment via catalog, and continuous assignments**Skills & prerequisites**✅ ❌ Not available**Recurrent Courses**✅ Set when the attendees should revisit the course (based on the number of days, weeks, months or years)❌ Not available
**Certificate Generation**✅ Available and customizable template✅ Available**Learning Catalog**✅ Brandable internal learning hub with filters like categories, difficulty levels, labels…✅ Courses accessed via direct Confluence pages or learning portal**Accessibility (Dark mode & Shortcuts)**✅❌ **Learning Path**✅✅**User Roles & Permissions**Contributors & Learners with fine-grained access controls
App Admin
Insights viewing permissionsAdmins, Contributors, Learners with fine-grained access controls**Progress Tracking**Visual dashboards with exportable reports, including time spent and pass ratesBasic progress view with limited reporting**Feedback** ✅ Collects and filters user feedback by type for continuous course improvement❌ No dedicated feedback collection
**If you want to learn more about Smart Courses for Confluence**

**[Book a demo](https://calendly.com/creativas?utm_medium=blog-post&utm_source=Websitebar&utm_campaign=smarttables), and let us get to know you and answer your questions!**

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, LMS, Onboarding, Training

---

### [How to automate onboarding with monday.com AI workflows and Smart Courses LMS?](https://creativas.io/how-to-automate-onboarding-with-monday-com-ai-workflows-and-smart-courses-lms)

**Published:** March 30, 2026
**Author:** Khawla Issaoui

**Excerpt:** Onboarding doesn’t fail because of poor planning it fails when execution depends on memory. As teams grow leaner and expectations rise, manual processes can’t keep up. By combining monday.com’s structured workflows with Smart Courses’ built-in training, onboarding becomes a seamless, automated system that ensures every new hire is guided, tracked, and set up for success from day one.

**Content:**

Most onboarding processes don’t fail because of bad planning. They fail because everything depends on someone remembering to do the next step.

![](https://creativas.io/wp-content/uploads/2026/03/giphy.gif)Today, that problem is even more visible. Teams are becoming leaner, expectations are higher, and new hires are expected to get up to speed faster than ever. There’s less room for delays, missed steps, or inconsistent training.

If you’ve ever managed onboarding, you’ve probably seen how easily things can slip. A task gets delayed, training isn’t assigned on time, or follow-ups depend on manual reminders. Even with a clear plan, execution becomes inconsistent.

That’s where [monday.com ](https://monday.com/marketplace)starts to make a difference. It brings structure to onboarding by turning it into a workflow where every step is tracked, assigned, and visible. Instead of relying on memory, teams can rely on a system.

But even with that structure in place, onboarding still lacks the extra layer that makes it truly effective.

# How does [monday.com](http://monday.com) help you manage employee onboarding?

Onboarding tends to get messy faster than expected. Tasks are spread across emails, documents, and various tools, making it easy for things to fall through the cracks.

![](https://creativas.io/wp-content/uploads/2026/03/how-to-use-monday.com-board-for-onboarding-1024x576.png)That’s exactly where it comes in. It gives you a way to organize onboarding into a clear workflow where every step is assigned, tracked, and visible. You can see who is responsible for what, what’s been completed, and what still needs attention, all in one place.

# Why does onboarding need more than tasks and items?

Onboarding isn’t just about checking off tasks. It’s about helping new hires understand how things actually work.

They need to learn processes, tools, and expectations, which usually means going through structured learning modules. Without that, even a well-organized onboarding process can leave people confused or dependent on constant support.

The challenge is that while monday.com is great for [managing workflows](https://monday.com/blog/project-management/onboarding-process/), it doesn’t natively deliver training or show how someone is progressing and performing through it. That’s why many teams end up using separate tools or manual tracking, which brings back the same problems onboarding was supposed to solve.

# How does Smart Courses LMS fit into monday.com?

This is where [Smart Courses](https://monday.com/marketplace/listing/10000684/smart-courses-lms?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcoursesmonday)[ ](https://monday.com/marketplace/listing/10000684/smart-courses-lms)makes a real difference. It adds that learning layer directly inside monday.com, so training becomes part of the same workflow rather than something separate.

What makes this especially powerful is that Smart Courses doesn’t introduce a new interface or external system. Instead, it uses the same board structure, navigation, and visual design that teams already use in [monday.com.](http://monday.com/) Everything feels familiar from the start, which means there’s no learning curve and no need to switch between tools.

![](https://creativas.io/wp-content/uploads/2026/03/Smart-Courses-for-monday.com-LMS-1024x576.png)Because [Smart Courses](https://monday.com/marketplace/listing/10000684/smart-courses-lms?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcoursesmonday) is built on top of the same board logic, you can use monday.com’s native capabilities directly within your training setup. This includes creating workflows, triggering automations, and leveraging AI automations to handle repetitive actions like assigning courses, updating statuses, or sending reminders.

[Course creation](https://creativas.io/how-to-turn-monday-com-into-an-lms-yes-its-possible?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcoursesmonday) follows the same intuitive approach as any other board in monday.com. You can build learning modules by combining different types of content, such as videos, documents, and assessments, and organizing them into structured sections that guide learners step by step. Everything lives within the item view, which serves as a dedicated training piece for each course.

As users go through their training, their activity is captured automatically. Instead of relying on manual tracking, teams can use course insights to see progress, completion, and performance directly within [monday.com.](http://monday.com/)

The result is a system where onboarding doesn’t just happen alongside your workflows, but inside them.

# A simple onboarding flow using [monday.com](http://monday.com) and Smart Courses

Let’s look at what onboarding actually looks like when everything is connected and automated.

It starts the moment a new employee is added. Instead of having someone manually assign training, the system immediately [assigns](https://help.creativas.io/app/scfm/how-can-i-automatically-assign-new-users-when-they-re-added-to-my-account-231571458.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcoursesmonday) the appropriate onboarding courses. The new hire doesn’t have to wait or ask what to do next, because everything is already in place from day one.

![](https://creativas.io/wp-content/uploads/2026/03/How-to-assign-users-to-a-course-with-monday.com-AI-workflows-1024x576.png)As they go through their training, course insights give visibility into [their progress](https://help.creativas.io/app/scfm/course-insights-149979281.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcoursesmonday). You can quickly understand whether the onboarding is moving forward or if someone is falling behind, without needing to check in manually.

At the same time, onboarding content doesn’t stay static. When a course is updated and its status changes from draft to published, it is automatically assigned to the right users. This ensures that every new hire always receives the most up-to-date training without additional effort.

And because people get busy, [reminders are sent automatically](https://help.creativas.io/app/scfm/how-can-i-send-assignment-reminders-218628106.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcoursesmonday), and users will be notified. Instead of managers chasing employees, the system keeps things moving on its own.

# Why are teams moving toward automated onboarding?

The shift toward automated onboarding isn’t only about scaling teams anymore. In many cases, teams are becoming leaner, and expectations from each new hire are higher than ever.

Companies are investing heavily in [AI and automation](https://monday.com/lp/brandsearch?cq_src=google_ads&cq_cmp=12617515598&cq_term=monday%20ai&cq_plac=&cq_net=g&cq_plt=gp&utm_medium=cpc&utm_source=adwordsbrand&utm_campaign=row-en-prm-workos-work_mgmt-brand-e-search-desktop-core-aw&utm_keyword=monday%20ai&utm_match_type=e&cluster=&subcluster=&ati=&utm_adgroup=monday%20ai&utm_banner=729140239379&gad_source=1&gad_campaignid=12617515598&gbraid=0AAAAADeiQJvzmra4Y_BNdzXozaYtHqmv1&gclid=CjwKCAjwhLPOBhBiEiwA8_wJHB8p4vUGjC0n3B3eIoC0TlyuqNxpKjH7tyrKPOQ3GoliBEpiGWR74BoCOH8QAvD_BwE), sometimes reducing headcount, but that makes onboarding even more critical. Every new employee needs to be productive faster and equipped with the right, up-to-date skills from day one.

![](https://creativas.io/wp-content/uploads/2026/03/giphy-2ef73b2b-bbd6-43a4-ba26-392e0f0e1eaf.gif)This is where onboarding can no longer rely on manual processes. When training depends on follow-ups, scattered materials, or inconsistent delivery, it slows down time to productivity and creates gaps that teams can’t afford.

By combining monday.com workflows with [Smart Courses](https://creativas.io/smart-courses-for-monday-com) and automations, onboarding becomes a system that ensures every hire receives the same structured training without additional effort. Instead of managing onboarding step by step, teams can rely on a process that runs consistently and adapts as content evolves.

In a context where companies are optimizing resources, investing in people remains one of the most important decisions. Automated onboarding ensures that investment is not only made, but fully realized.

**Categories:** Quick how to's, Smart Courses for monday.com

**Tags:** Onboarding, Reporting, Training

---

### [Live Spreadsheets for monday.com: Optimize collaboration in real-time and instant sync magic](https://creativas.io/live-spreadsheets-for-monday-com-optimize-collaboration-in-real-time-and-instant-sync-magic)

**Published:** July 29, 2025
**Author:** Khawla Issaoui

**Excerpt:** Spreadsheets have long been the go-to tool for tracking, analyzing, and organizing data. But what if you could bring that full spreadsheet power directly into your monday.com workspace, without ever switching between apps?
Live Spreadsheets for monday.com is a powerful app that enables collaboration...

**Content:**

Spreadsheets have long been the go-to tool for tracking, analyzing, and organizing data. But what if you could bring that full spreadsheet power directly into your [monday.com](http://monday.com) workspace, without ever switching between apps?
[**Live Spreadsheets** for monday.com](https://monday.com/marketplace/listing/10000184/live-spreadsheets?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=livespreadsheet) is a powerful app that enables collaboration, calculation, and data visualization right inside monday.com. Whether you’re managing projects, budgets, or operations, Live Spreadsheets is designed to streamline your workflow and keep your entire team aligned.

In this blog, we’ll explore why teams need spreadsheets for monday.com , identify who benefits most from it, and review the top options available in the marketplace.

## **Why do teams need a Spreadsheet for** monday.com**?**

monday.com is designed to help [teams plan](https://monday.com/blog/project-management/project-team/), execute, and track work in a highly visual and collaborative environment. But when it comes to advanced data operations, like multi-variable calculations, budget modeling, or cross-team data rollups, many teams still rely on traditional spreadsheet tools outside the platform.

Spreadsheets are deeply ingrained in how teams work. They provide flexibility for **custom calculations**, enable **centralized views of data from multiple sources**, and support **complex filtering, sorting, and reporting** that may go beyond the native column features in [monday.com](http://monday.com) . Finance, operations, HR, and project managers all benefit from the ability to manipulate large datasets with precision and control.

However, switching back and forth between spreadsheets and monday.com introduces challenges: **version mismatches**, **manual updates**, and **fragmented collaboration**. That’s why the ability to work with spreadsheet for [monday.com](http://monday.com) is more important than ever.

Rather than replacing spreadsheets, the goal is to bring their core strengths calculations, structure, and flexibility into the same space where your workflows already live. That’s where [**Live Spreadsheets** for monday.com](https://youtu.be/3hUndxhHoDE) steps in. It’s not just another spreadsheet tool; it’s a collaborative data environment built to work *with* your [monday.com](http://monday.com) boards in real time.

## **What can Live Spreadsheets for monday.com do?**

**Live Spreadsheets** combines the flexibility of monday.com with the familiar power of Excel, offering a fully integrated experience for teams that manage and analyze data regularly. Instead of switching between external tools and your monday boards, Live Spreadsheets for monday.com lets you bring your work into one space where collaboration, analysis, and updates happen together.

![](https://creativas.io/wp-content/uploads/2025/07/Frame-2286.png)

![](https://creativas.io/wp-content/uploads/2025/07/Frame-2285.png)

![](https://creativas.io/wp-content/uploads/2025/07/Frame-2284.png)

What sets [Live Spreadsheets for monday.com](https://creativas.io/live-spreadsheets-for-monday-com?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=livespreadsheet) apart is its ability to **import specific board groups**. Rather than pulling in an entire board or dealing with cluttered data, you can select the exact groups you want to work with. This means more relevant spreadsheets, cleaner views, and a setup that reflects how your team actually operates across boards and departments.

Another major advantage is **instant synchronization**. When something changes on your connected board a status update, a number edit, or a new task, you can instantly sync it and it’s automatically reflected in the spreadsheet. You don’t need to reimport anything. Your data stays current and consistent, reducing manual work and ensuring everyone is working with the latest information at all times.

**Live collaboration** is also built right in. Your team can work on the same spreadsheet at the same time, updating numbers, formulas, or comments together.

It also supports **over 400 Excel-style functions**, giving you the power to perform anything from simple calculations to advanced reporting logic. Whether you’re building project budgets, tracking KPIs, or analyzing performance metrics, the tools you need are already there.

You can also **import data from Excel** to get started quickly, or **export your spreadsheet** if you need to share it outside the platform. This makes it easy to connect your workflows with external stakeholders or save records for future use.

For teams that value clarity and insight, [Live Spreadsheets for monday.com](https://monday.com/marketplace/listing/10000184/live-spreadsheets?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=livespreadsheet) includes **advanced formatting**, **pivot tables**, and **data visualizations** like charts and graphs that help transform raw information into actionable insights. These tools help teams quickly interpret data and make smarter decisions without needing third-party solutions.

And if you prefer a more comfortable viewing experience, Live Spreadsheets offers **Dark Mode**, making it easier on the eyes during long work sessions.

In short, Live Spreadsheets for monday.com is more than just a table, it’s a collaborative, connected workspace built for data-driven teams. With features like **board group import**, **real-time sync**, and **multi-user editing**, it brings structure and flexibility to your [monday.com](http://monday.com) workflows, helping your team stay aligned, efficient, and always in control of the data that matters most.

## Who Should Use Live Spreadsheets for monday.com?

Live Spreadsheets for monday is designed for any team that works with data inside [monday.com](http://monday.com), whether it’s tracking performance, managing operations, or collaborating across departments. By enhancing native monday.com [boards](https://support.monday.com/hc/en-us/articles/115005317249-The-basics-of-a-board), [dashboards](https://monday.com/features/dashboards), and [items](https://support.monday.com/hc/en-us/articles/115005319105-The-basics-of-items) with advanced spreadsheet functionality, it empowers teams to do more without leaving their workspace.

![](https://creativas.io/wp-content/uploads/2025/07/Frame-2288-1024x576.png)Live Spreadsheets for monday.com for every team- **Operations Teams** rely heavily on dashboards and cross-board reporting to align KPIs, monitor resources, and coordinate workflows. Live Spreadsheets acts as a flexible layer on top of their boards, enabling deeper data manipulation, bulk edits, advanced filtering, and calculations while keeping everything connected to their operational system of record.

- **Project Managers** often use boards to track deliverables, timelines, dependencies, and ownership across multiple teams. With Live Spreadsheets, they can pull in group-specific data from project boards, apply custom calculations for progress tracking or effort estimates, and instantly reflect updates from their boards.

- **Finance Teams** use dashboards and items to monitor budgets, expenses, and forecasts. Live Spreadsheets allows them to apply formulas, run multi-variable models, and build pivot tables perfect for month-end closing, variance analysis, or tracking spend across departments.

- **Sales & Marketing Teams** manage pipelines, campaigns, and CRM data using monday items, automations, and dashboards. By importing specific board groups into Live Spreadsheets, they can analyze performance, sort and filter leads, and visualize conversion metrics in real time without manual syncing or exporting to Excel.

- **HR Teams** typically track onboarding, hiring pipelines, and training progress using item-level status updates, forms, and timelines. Live Spreadsheets helps them consolidate multiple group views, calculate onboarding time, track compliance training, and spot trends across departments using dynamic formulas all while collaborating live with other stakeholders.

 [ Try Live Spreadsheets for monday.com ](https://monday.com/marketplace/listing/10000184/live-spreadsheets?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=livespreadsheet")

**Categories:** Live Spreadsheets for monday.com

**Tags:** Compliance, Onboarding, Reporting, Tables, Training

---

### [Smart Courses for Confluence new release: Learning Path](https://creativas.io/smart-courses-for-confluence-new-release-learning-path)

**Published:** January 20, 2026
**Author:** Khawla Issaoui

**Excerpt:** Learning Paths turn individual courses into structured learning journeys combining up to 10 courses with flexible progression, clearer navigation, and deeper insights to guide learners and measure real impact.

**Content:**

We’re excited to introduce Learning Path, a powerful new feature in [Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=website&utm_source=blogslinks&utm_campaign=smartcourses)that helps teams organize learning content, guide learners with purpose, and track engagement more effectively.

With Learning Path, you can bundle courses and exams into a single, structured journey, transforming scattered content into intentional learning experiences. Whether you’re building onboarding programs, continuous training, or upskilling initiatives, Learning Paths help learners see the bigger picture and stay motivated from start to finish.

## Create and manage Learning Paths with ease

Learning Paths are intentionally easy to create and scale. Any user with creation rights can [build ](https://help.creativas.io/app/lms/create-a-learning-path-cloud-225706044.html)and [manage ](https://help.creativas.io/app/lms/learning-path-configuration-cloud-225706052.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcourses)[Learning](https://help.creativas.io/app/lms/learning-path-configuration-cloud-225706052.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcourses)[ Paths](https://help.creativas.io/app/lms/learning-path-configuration-cloud-225706052.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcourses), making content organization more inclusive and collaborative.

### Create-Learning-Paths

 [ ![Create-Learning-Paths](https://creativas.io/wp-content/gallery/learning-path/Create-Learning-Paths.png?t=1769069148 "Create-Learning-Paths") ](https://creativas.io/wp-content/gallery/learning-path/Create-Learning-Paths.png?t=1769069148 " ") 

 [  ](https://creativas.io/smart-courses-for-confluence-new-release-learning-path/nggallery/image/select-to-add-courses-to-a-learning-path-1?doing_wp_cron=1789147612.2009320259094238281250/) 

 [  ](https://creativas.io/smart-courses-for-confluence-new-release-learning-path/nggallery/image/learning-path-editor-1?doing_wp_cron=1789147612.2009320259094238281250/) 

 Image 1 of 3 

From the editor, creators can:

- Add up to 10 published courses or exams to a Learning Path
- Set linear progression
- Restrict access when needed
- Enable certification
- Add contributors and collaborate

This flexible [editor experience ](https://help.creativas.io/app/lms/learning-path-editor-overview-cloud-225706040.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcourses)helps teams build a learning path experience while staying in control.

## A clearer Catalog experience

To support discovery, the [Smart Courses Catalog](https://help.creativas.io/app/lms/smart-courses-catalog-1180941.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcourses) has evolved alongside Learning Paths.

![](https://creativas.io/wp-content/uploads/2026/01/Catalog-Navigation-3-1024x576.png)Learners will now see:

- New filters that make Learning Paths easy to find: switch to change the types between Courses, Learning Paths or show all
- Dedicated “Learning Path” tag on cards that clearly distinguish paths from standalone courses or exams
- You can now combine the statuses to find the right course

These updates help learners quickly find what they need to start learning.

## Learning Path Player

Once learners enter a Learning Path, the Path Player keeps them focused and confident throughout their journey.

![](https://creativas.io/wp-content/uploads/2026/01/Learning-Path-Landing-Page-4-1024x576.png)With the Path Player, learners can:

- Move easily between courses in a Learning Path.
- See exactly where they are in the overall journey
- Track progress across the entire path at a glance

Learners always know what they’ve completed and what’s coming next without feeling locked into a rigid flow.
Another update in this recent release is that learners can access and download certificates directly from landing pages. This applies to Learning Paths and courses as well.

## Powerful insights

Learning Paths are fully integrated into global insights dashboards, giving admins and managers a clearer view of learner engagement and progress.

![](https://creativas.io/wp-content/uploads/2026/01/Learning-Path-Insights-4-1024x576.png)Learning Path insights include two dedicated dashboard views:

- One focused on courses and exams within the path
- Another focused on learner progress across the entire journey

Reports automatically include only users with access to each Learning Path, ensuring accurate, actionable data you can trust.

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, Onboarding

---

### [How to transform knowledge management into learning in Confluence](https://creativas.io/how-to-transform-knowledge-management-into-learning-in-confluence)

**Published:** January 26, 2026
**Author:** Hedi Chouayakh

**Excerpt:** As teams scale, documentation multiplies, onboarding slows, and critical information gets lost in dense spaces. Smart Courses transforms Confluence into an active learning environment, turning pages into structured courses and documentation into measurable training. Discover how embedding learning directly in Confluence helps knowledge managers and project leaders align teams, accelerate onboarding, and make knowledge truly stick.

**Content:**

Confluence has become the central workspace for modern teams. It’s where organizations document processes, plan projects, and preserve institutional knowledge. Yet as teams scale and information grows, documentation alone no longer suffices. Pages multiply, spaces become dense, and new team members struggle to understand what truly matters.

The result is familiar: knowledge exists, but it isn’t absorbed. Project documentation is read once and forgotten. Onboarding takes longer than expected. Teams repeat the same mistakes because learning is informal and untracked.

[Smart Courses](https://creativas.io/smart-courses-resources) transforms Confluence from a static knowledge repository into an active learning environment, connecting knowledge management, project management, and training in a single, cohesive system.

## When knowledge lives in Pages but learning doesn’t happen

Most organizations believe they have a knowledge problem when, in reality, they have a learning structure problem. [Confluence](https://www.atlassian.com/software/confluence) spaces are full of valuable information, but employees are left to navigate it on their own. There is no clear learning path, no validation of understanding, and no visibility into who has actually mastered the content.

For knowledge managers, this leads to low retention and inconsistent understanding across teams. For project managers, it creates misalignment, onboarding friction, and dependency on a few key individuals who “know how things work.”

Without structure, knowledge stays passive.

## Smart Courses: making learning native to Confluence

Smart Courses introduces a learning layer directly inside Confluence. Instead of exporting documentation to an external LMS, teams build courses using the content they already maintain. Pages become lessons, sections become learning paths, and documentation turns into structured training.

Because everything happens inside Confluence, learning fits naturally into daily work. Employees don’t need another tool, another login, or another system to adopt. They learn where they already collaborate.

This native approach dramatically increases adoption and ensures that learning is not an afterthought, but part of how teams operate.

## Strengthening knowledge management through structured learning

Effective knowledge management is not just about storing information; it’s about ensuring that knowledge is understood, retained, and reused. Smart Courses enables knowledge managers to move beyond static documentation by introducing structure and intent.

Instead of expecting employees to read long pages, knowledge managers can guide them through a logical learning journey. Complex topics are broken into lessons, reinforced with quizzes, and validated through assessments. Understanding becomes measurable rather than assumed.

Because courses are built on top of live Confluence content, updates happen naturally. When a process changes or documentation evolves, learning content evolves with it. This keeps organizational knowledge accurate, consistent, and trustworthy.

## How Smart Courses supports project management in practice

Project success depends on alignment. Teams need to understand goals, processes, tools, and responsibilities before they can execute effectively. Smart Courses gives project managers a powerful way to ensure that understanding happens early and consistently.

New team members can be onboarded through project-specific courses built directly from project documentation. Instead of long meetings or scattered explanations, they follow a structured learning path that introduces the project context, workflows, and expectations. This shortens ramp-up time and reduces errors.

Smart Courses also helps standardize how projects are run. Whether it’s internal methodologies, compliance rules, or tool usage, project managers can ensure that every team member receives the same training and meets the same standards. Learning becomes repeatable, scalable, and reliable.

Just as importantly, managers gain visibility. They can see who has completed training, who might need support, and where knowledge gaps exist before they affect delivery.

## Why an LMS inside Confluence works better

Traditional learning platforms often fail because they live outside the flow of work. Employees forget to log in, content becomes outdated, and adoption remains low. Smart Courses avoids these issues by embedding learning where work already happens.

Because training is built on real documentation and accessed through Confluence, learning stays relevant. Teams don’t duplicate content or maintain parallel systems. Knowledge, projects, and training remain connected.

This results in higher engagement, better retention, and lower operational overhead for both knowledge and project teams.

## One platform for knowledge, projects, and learning

Smart Courses connects three critical needs that are often managed separately: documentation, training, and execution. By unifying them inside Confluence, it allows organizations to scale knowledge without losing clarity and to scale projects without losing alignment.

Knowledge managers gain structure and measurability. Project managers gain trained, aligned teams. Employees gain clarity and confidence.

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Quick readings

**Tags:** Confluence, Learning, Onboarding, Pivot table

---

### [Smart Courses for Confluence new release: January 2026](https://creativas.io/smart-courses-for-confluence-new-release-january-2026)

**Published:** December 31, 2025
**Author:** Khawla Issaoui

**Excerpt:** Enhanced Course Insights with deprecated sessions and clear version visibility. Training admins can now instantly see which course version each learner completed, track outdated sessions, and export version-specific reports for audits and compliance.

**Content:**

[Confluence](https://www.atlassian.com/software/confluence) is where your teams collaborate, document knowledge, and share content. To add structured training and compliance management, **Smart Courses for Confluence** turns your wiki into a full-featured LMS. The app lets you build courses, quizzes, and certifications directly inside Confluence.

In the latest release, we’ve significantly enhanced the **Course Insights dashboard**, making learner progress and course versions crystal-clear. Training admins can now instantly see if a learner session is based on an outdated course version, and reports can be broken down by version. These improvements deliver reliable, version-specific analytics that are essential for compliance audits and continuous training.

## Enhanced course insights & version tracking

We’ve enhanced the Course [Insights](https://help.creativas.io/app/lms/insights-and-reporting-1180953.html) section to make tracking learner data clearer and version-specific.

- When a new major course version is published, existing learner sessions from older versions are automatically deprecated.
- Each course title now shows the latest version and when the course was last saved.
- Next to each learner’s name, an icon now shows if their session was completed on an outdated course version. By hovering over the icon, you can see which version they took. Learners can reopen the course player to access the latest version and automatically update their session.
- When data is exported to Excel, each course version with submitted answers to questions will now appear on a separate sheet, giving you clearer version-based reporting.

![](https://creativas.io/wp-content/uploads/2025/12/Course-version-tracking-in-Insights-1024x576.png)These changes make Insights more reliable, especially for compliance, audits, and tracking ongoing training performance.

## Major versions: What counts as a significant update

Not every edit creates a new major version. [Smart Courses](https://creativas.io/smart-courses-resources) automatically creates a new major version only when substantial changes are made to the default-language content, such as:

- **Content edits:** Adding, removing, or editing course sections or components in default language.
- **Reordering:** Changing the order of sections or components.
- **[Exam](https://help.creativas.io/app/lms/sessions-1180951.html#Sessions-Exammode) parameters:** Updating the minimum pass score.
- **New SCORM package:** Uploading a new SCORM file.
- **Version restore:** Rolling back to a previous version of the course.

 Minor edits, such as translations or minor course settings changes, do not trigger a new major version.

When a major update is published, the course card and landing page display a **“New Content”** tag to notify learners.

## Course editing rules & Session protection

To preserve the accuracy of learner data across versions, Smart Courses enforces several editing safeguards once learners are enrolled:

- **Course type locked:** You can’t switch between “exam” and “regular” course types after learner sessions exist. This ensures consistent reporting in Insights.

![](https://creativas.io/wp-content/uploads/2025/12/Prevent-course-type-switching-1024x576.png)- **Quiz integrity:** When editing quiz questions that already have learner responses, changing the answer choices may impact existing data.
    A warning message will appear before saving, reminding you to be cautious before making these changes.

![](https://creativas.io/wp-content/uploads/2025/12/Content-editing-control-1024x576.png)- **Certificate protection:** If at least one learner has earned a certificate, the certificate feature cannot be disabled in the course editor.
    However, the “Only when pass” setting can still be modified.

These safeguards ensure historical results remain intact and reporting stays consistent over time. You maintain a clear audit trail, with edits that could affect past results either restricted or clearly controlled.

## Learner view: Update notifications & [certificates](https://help.creativas.io/app/lms/course-configuration-1180937.html#Courseconfiguration-Certification)

Learners will now see a new information panel on the course landing page whenever a new major version of the course is published.
This helps them know when updates are available and ensures they always learn from the most recent version.

![](https://creativas.io/wp-content/uploads/2025/12/New-content-message-in-Landing-page-1024x576.png)Importantly, when a learner completes a course and earns a certificate, that certificate remains linked to the version they completed.
Any new major version published afterward won’t affect their earned certificate or progress.

## Why This Matters

These updates give teams better visibility into training activity across evolving course content.
You can clearly see:

- **Which version did each learner complete?**
- **When and how the course content changed**
- **How updates affect completion rates and results over time**

With session deprecation and enhanced version visibility, Smart Courses for Confluence makes learning data more transparent, accurate, and actionable. You can confidently track, manage, and trust your team’s training history even as courses grow and evolve.

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, Onboarding

---

### [How to turn monday.com into an LMS? Yes, it’s possible.](https://creativas.io/how-to-turn-monday-com-into-an-lms-yes-its-possible)

**Published:** December 10, 2025
**Author:** Khawla Issaoui

**Excerpt:** With Smart Courses for monday.com, you can transform your existing workspace into a complete training and exam platform, without adopting a separate system, managing multiple logins, or paying for an entirely independent LMS.

**Content:**

With [Smart Courses LMS for monday.com](https://monday.com/marketplace/listing/10000684/smart-courses-lms?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcoursesmonday), you can transform your existing workspace into a complete training and exam platform, without adopting a separate system, managing multiple logins, or paying for an entirely independent LMS.

If your team already runs projects, onboarding, HR workflows, and daily operations inside monday.com, chances are you’ve already wondered:
“Can we also train our teams here?”

“Can it function as our LMS?”

Short answer: Yes. And it works even better than you think.

This article explains how [monday.com](http://monday.com/)’s structure naturally supports learning, how Smart Courses uses that same architecture to enable training, quizzes, and analytics, and why integrated learning often outperforms a standalone LMS.

## **1. Is** monday.com **naturally designed for learning?**

Even though [monday.com](http://monday.com/) is widely known as a work management platform, its fundamental building blocks mirror the elements you would expect to find in a modern LMS. Boards, for example, are essentially structured databases, the perfect place to organize courses, store training categories, or manage compliance requirements. Items, which normally represent tasks or projects, can easily represent training modules, lessons, assessments, or learning paths.

monday.com also gives teams a flexible visual environment.

Views allow you to present information in various formats, which is incredibly useful for displaying training dashboards or course libraries. The platform’s built-in permissions and automation capabilities also behave much like those in a traditional LMS. You can control who can access what, automatically assign training when someone joins a team and more.

All of these components, structured content, configurable views, workflow automation, and strong reporting, are the exact foundations an LMS requires. Smart Courses builds on that familiar architecture to add the missing layer: the training experience itself.

## **2.** How Smart Courses builds a complete LMS for monday.com right inside your workspace?

What makes [Smart Courses](https://monday.com/marketplace/listing/10000684/smart-courses-lms?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcoursesmonday) LMS truly powerful is how effortlessly it blends into [monday.com](http://monday.com/). Instead of introducing a new interface or external dashboards, the app uses the same visual patterns, the same navigation style and the same workspace flow users are already comfortable with.

![Smart Courses LMS for monday.com board view](https://creativas.io/wp-content/uploads/2025/12/Smart-Courses-for-monday.com-board-1024x576.png)Smart Courses LMS for monday.com board viewThis creates a learning environment that feels natural rather than foreign.

Course creation follows the same intuitive logic as building anything else on [monday.com](http://monday.com/). You can assemble training programs by combining videos, PDFs, audio files, questions, and [interactive elements](https://help.creativas.io/app/scfm/learning-components-149979156.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcoursesmonday).

This content can be grouped or sequenced into sections, allowing you to design structured learning experiences without dealing with the complexity of traditional LMS builders. Everything appears inside the item view, which becomes a dedicated training screen customized for each course.

[Smart Courses LMS for monday.com ](https://monday.com/marketplace/listing/10000684/smart-courses-lms?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcoursesmonday)also adds full assessment functionality. [Exams](https://help.creativas.io/app/scfm/course-configuration-149979187.html#Courseconfiguration-Exammode?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcoursesmonday) can include questions such as multiple-choice, ordering, and essays… Since everything runs on [monday.com](http://monday.com/), learners don’t need to open external tools. Their progress, attempts, scores, and completion dates are recorded directly in the workspace, turning your boards into a live learning database.

![](https://creativas.io/wp-content/uploads/2025/12/Smart-Courses-for-monday.com-insights-1024x576.png)Smart Courses LMS for monday.com insightsBecause the app is built natively on monday.com, reporting becomes exceptionally easy. Managers can [track performance](https://help.creativas.io/app/scfm/course-insights-149979281.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcoursesmonday) without leaving their monday.com, filtering results by user, reviewing completion rates, or analyzing quiz performance in real time. The data is always available and always up-to-date.

## **3. Why does an integrated LMS for** [monday.com ](http://monday.com/)outperform a standalone one?

Standalone LMS platforms often struggle with adoption, not because they lack features, but because they exist *outside* the daily workflow.

Asking employees to log into another system, with another interface, another set of notifications, and another learning curve, inevitably creates friction. Completion rates drop, engagement weakens, and training becomes something people do *in addition* to their work, rather than as part of it.

![](https://creativas.io/wp-content/uploads/2025/12/Smart-Courses-for-monday.com-catalog-1-1024x576.png)Smart Courses LMS for monday.com catalog viewBy keeping training inside monday.com, [Smart Courses](https://creativas.io/smart-courses-resources) eliminates this friction. Employees already spend their day on the platform; their tasks, communication, and goals already live there. When training appears in the same space, it becomes an organic part of their routine. This significantly improves completion and reduces the mental overhead of switching tools.

Integrated learning also means integrated workflows. With Smart Courses, training becomes part of the full lifecycle of work: when an employee joins, they automatically receive their onboarding courses; when a user joins a new team, new training appears; when a compliance cycle resets, reminders fire automatically.

You also avoid the complexity of maintaining multiple systems. Instead of having an LMS for learning, [monday.com](http://monday.com/) for projects, and separate reporting tools, Smart Courses consolidates everything in one place. The result is a simpler, more coherent, and more cost-efficient environment that scales with your team.

In essence, Smart Courses makes not just a platform for managing training, but a platform for growing people, and it does so with the same clarity, structure, and simplicity that users already love.

 [ Try Smart Courses for monday.com ](https://monday.com/marketplace/listing/10000684/smart-courses-lms?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcoursesmonday)

**Categories:** Smart Courses for monday.com

**Tags:** Compliance, Learning, Onboarding, performance tracking, Training

---

### [Smart Courses for Confluence new release: November 2025](https://creativas.io/smart-courses-for-confluence-new-release-november-2025)

**Published:** November 24, 2025
**Author:** Khawla Issaoui

**Excerpt:** Smart Courses’ latest update refines the learning experience in Confluence with smoother navigation, smarter collaboration, and faster course creation. You can now import components from courses across spaces, access the course player through the landing page, and enjoy a cleaner course card layout with organized actions.


**Content:**

[Smart Courses](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=website&utm_source=blogslinks&utm_campaign=smartcourses) just took another step toward making learning in Confluence engaging.

This release brings a smoother course experience, smarter collaboration, and faster content creation, all designed around how teams actually work. From reusing course sections and components across spaces to simplified course access and cleaner course card design, everything in this update helps you save time, stay organized, and keep your learning process flowing inside Confluence

Let’s explore what’s new!

**TL; DR**Each of these improvements better aligns Smart Courses with how Confluence teams actually work: collaboratively, across spaces, and within shared structures.

- Import sections and components across spaces to set up a fast course with reusable components.
- Improved course player access for a cleaner learner experience with clearer access points.

## Import Sections and Components Across Spaces

Before this release, only components and sections from courses published in the same space could be imported.
Now, you can [import sections and components](https://help.creativas.io/app/lms/learning-components-1180933.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcourses#Learningcomponents-Importcomponentsandsections) from courses created and published in other Confluence spaces, saving hours of setup time.

![](https://creativas.io/wp-content/uploads/2025/11/Import-Sections-and-Components-Across-Spaces-1024x576.png)This update is handy for teams that manage training across multiple spaces, HR, Product, or Compliance… who can now reuse modules, quizzes, or whole sections without starting from scratch.

This new import capability keeps content aligned and up to date across your entire organization.

## Improved Course Player Access

We’ve refined how learners access and interact with their courses to create a smoother, more intuitive experience.

The Play, Resume, and Revisit buttons are now located directly on [the course landing page](https://help.creativas.io/app/lms/landing-page-198705211.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcourses), providing a clear and consistent starting point for every learner. Learners can access the landing page by clicking a course thumbnail or title. This update helps users quickly pick up where they left off or restart a course without having to navigate multiple screens.

![](https://creativas.io/wp-content/uploads/2025/11/Course-Landing-Page-1024x576.png)We’ve moved secondary actions such as comments, share, and delete to a three-dot (⋯) menu, keeping the [card layout](https://help.creativas.io/app/lms/course-card-1180945.html?utm_medium=website&utm_source=blogslinks&utm_campaign=smartcourses) clean and focused. The status indicator now appears directly on the course card, allowing learners to see whether a course is ongoing or done instantly.

![](https://creativas.io/wp-content/uploads/2025/11/Improved-Course-Card-navigation-1-1024x576.png)We’re continuously improving [Smart Courses](https://creativas.io/smart-courses-resources) to make it the most seamless, native learning experience in Confluence.

Stay tuned for the upcoming release!

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, Onboarding

---

### [Transform Your Confluence into Powerful Dashboards with Smart Tables](https://creativas.io/transform-your-confluence-into-powerful-dashboards-with-smart-tables)

**Published:** November 25, 2025
**Author:** Hedi Chouayakh

**Excerpt:** Smart Tables transforms Confluence’s basic tables into interactive, spreadsheet-like dashboards with filters, formulas, automation, and real-time collaboration.

**Content:**

**Transform Your Confluence Tables into Powerful Dashboards with [Smart Tables](https://creativas.io/smart-tables-resources)**

Smart Tables is a powerful Confluence app that transforms basic tables into **dynamic,** **spreadsheet-like dashboards**, making it easier for teams to manage data, automate workflows, and generate meaningful insights directly in Confluence without relying on external tools like Excel or Google Sheets.

Whether you’re a project manager, HR lead, financial controller, or simply a [Confluence](https://www.google.com/aclk?sa=L&pf=1&ai=DChsSEwiQ7O7HlouRAxVUZ0ECHVfBD4gYACICCAEQABoCd3M&co=1&ase=2&gclid=Cj0KCQiAoZDJBhC0ARIsAERP-F-OiONb8H0-QAHXfzrMGg2lSiItchJA1rzkHJmat2vsPUbdikQoGBgaAuziEALw_wcB&cid=CAASWuRo80qha-pIleq6Q1HaBNEQu3_xC0JPxIhsfejYASuwwOuHU2xVWf-4drHvnL2QUVhoRgDAJPCV31XSQYpHBT7kBWo0F75fImBIZPvBaAmhTWHdQzyyMYhjNA&cce=2&category=acrcp_v1_32&sig=AOD64_3RklPe34a8tCIqQDYqS4IkTvmCvw&q&nis=4&adurl=https://www.atlassian.com/?clickid%3DS3WUiMQtQxycRtrQtXxZYVEuUkpWOT2ZpTQnRM0%26irgwc%3D1%26afsrc%3D1%26utm_medium%3Dpaid-affiliate%26utm_source%3Dimpact%26ircid%3D17715%26irpid%3D390418%26irmpname%3DWildfire%2520Systems%26irmptype%3Dmediapartner%26irshareid%3DA56%26irmpgroupname%3D%2522Non-Tech%2522%26iraid%3D2022041%26utm_content%3DWildfire%2520-%2520Atlassian%2520Tracking--TEXT_LINK--%26irclkid%3DS3WUiMQtQxycRtrQtXxZYVEuUkpWOT2ZpTQnRM0%26gad_source%3D1%26gad_campaignid%3D22727960377%26gbraid%3D0AAAABARu3cXf_1NDzDVwjUGYjpcPONck9%26gclid%3DCj0KCQiAoZDJBhC0ARIsAERP-F-OiONb8H0-QAHXfzrMGg2lSiItchJA1rzkHJmat2vsPUbdikQoGBgaAuziEALw_wcB&ved=2ahUKEwjwiuTHlouRAxWTU6QEHYqgChUQ0Qx6BAgOEAE) power user, Smart Tables helps you **organize information faster, collaborate better, and make smarter decisions**.
This guide explains what Smart Tables is, how it works, and how to structure your Confluence content for **maximum AI discoverability**.

# **What Is Smart Tables for Confluence?**

[Smart Tables ](https://creativas.io/smart-tables-for-confluence)is a data-management and automation app designed to enhance Confluence’s native tables. It allows teams to:

- [Convert standard tables into **interactive dashboards**](https://help.creativas.io/smart-tables/cloud/how-to-add-a-smart-table-72384534.html)
- Filter, sort, and organize data instantly
- Apply real formulas and automated calculations
- Import datasets
- Edit tables collaboratively in real-time

By eliminating manual work, Smart Tables becomes a **centralized workspace** where any team can track progress, analyze results, and build reports all without leaving Confluence.

# **Why Smart Tables matter**

## **1. Enhanced data analysis**

Smart Tables adds spreadsheet-level functionality to Confluence:

- Formulas: `SUM`, `AVERAGE`, `COUNT`, `MIN`, `MAX`, and more
- Column-wide calculations
- Automatic data aggregations
- Real-time updates

This enables teams to build dashboards and performance reports without exporting to Excel.

![](https://creativas.io/wp-content/uploads/2025/11/charts-smart-tables--1024x576.png)## **2. Improved collaboration**

- Multiple users can edit tables at the same time (through the Live Spreadsheets)
- Reduced risk of errors
- Activity is always synced

This makes Smart Tables ideal for large teams and cross-department workflows.

## **3. Significant time savings**

Automate repetitive tasks with:

- Calculated columns
- Instant sorting
- Fast filters for large datasets

Less clicking. Less scrolling. More productivity.

## **4. Better decision-making**

Teams can transform raw data into **interactive insights** and share them inside any Confluence page.

# **Key features of Smart Tables**

 [ ![Video Thumbnail](https://creativas.io/wp-content/uploads/2025/11/grouping-and-sorting-smar-ttables.png) ](https://www.youtube.com/shorts/dNvZEXsabWQ)

## **1. Interactive filtering & sorting**

- Filter by text, numbers, or dates
- Apply sortingor grouping
- See results instantly
- No page reloads or manual cleanup

Perfect for large databases.

 [ ![Video Thumbnail](https://creativas.io/wp-content/uploads/2025/11/soring-and-filtering.png) ](https://www.youtube.com/shorts/X7hdbWGjWx4)

## **2. Advanced formulas & aggregations**

- Apply formulas to entire groups or columns
- Perform automatic totals
- Create real-time summaries
- Highlight trends and anomalies

Great for finance, HR, and operations teams.

![](https://creativas.io/wp-content/uploads/2025/11/Advanced-functions-and-calculation-1-1024x576.png)## **3. Integration & import**

- Import CSV files directly
- Integrate with other Confluence apps
- Keep all organizational data in one place

No external tools needed.

## **4. Real-Time collaboration**

- Teams edit together ( through Live Spreadsheets)
- Changes appear instantly
- Zero conflicts or overwrites

Excellent for complex projects.

## **5. User-Friendly interface**

- Clean, modern design
- Drag-and-drop interactions
- Intuitive menus
- [Minimal learning curve](https://help.creativas.io/smart-tables/cloud/table-chart-144048129.html)

Anyone in your workspace can use it.

# **Comparison: Smart Tables vs native Confluence Tables**

FeatureNative Confluence TableSmart TablesSorting❌ No✅ YesFiltering❌ No✅ Advanced filtersFormulas❌ Impossible✅ Full formula supportAggregations❌ No✅ SUM / AVG / COUNTCSV Import❌ Limited✅ Direct importCollaboration✔️ Real-time synced✔️ Real-time syncedPivot Tables❌ None✅ yes
# **Conclusion**

Smart Tables transforms Confluence into a **dynamic, data-driven workspace** where teams can collaborate in real-time, automate table workflows, and generate interactive insights all without leaving their Confluence pages.

   FAQ Accordion Q1: What makes Smart Tables different from regular Confluence tables?

 Smart Tables offers live collaboration, advanced filters, formulas, and automation that native Confluence tables cannot provide. 

Q2: Can I import external data into Smart Tables?

 Yes, you can import CSV files or sync data from other Confluence apps. 

Q3: Can Smart Tables handle large datasets?

 Absolutely. It’s optimized for fast filtering, sorting, and calculations. 

Q4: Who benefits the most from Smart Tables?

 Project managers, HR teams, finance teams, business analysts, and any Confluence user needing structured, automated data management.

**Categories:** Quick readings

**Tags:** Confluence, Learning, Onboarding, Pivot table

---

### [The easiest way to train and track in Confluence](https://creativas.io/the-easiest-way-to-train-and-track-in-confluence)

**Published:** November 19, 2025
**Author:** Hedi Chouayakh

**Excerpt:** Confluence is great for documentation, but it falls short when it comes to structured training and data analysis. By combining Smart Courses and Smart Tables, teams can learn, track, and collaborate in the same workspace. From building interactive courses to creating live dashboards with formulas, filters, and charts this powerful duo turns Confluence into a unified hub for learning and real-time project reporting.

**Content:**

Confluence has long been a central knowledge hub for teams, enabling collaboration, documentation, and information sharing. However, on its own, [Confluence](https://www.atlassian.com/software/confluence) lacks built-in features for structured training or data analysis. By adding [Smart Courses](https://creativas.io/smart-courses-for-confluence-lms) and [Smart Tables](https://creativas.io/smart-tables-for-confluence), you can keep learning and analytics in the same workspace. For example, Smart Courses transforms Confluence into a full-featured LMS (Learning Management System), so you can build courses and quizzes using your wiki content.

At the same time, Smart Tables brings powerful spreadsheet capabilities into Confluence tables. You get Excel-like formulas, filters, sorting, and charts right on the page, without exporting to external tools. Together, these apps let teams learn and manage projects in one place, without having to jump between systems.

**TL; DR**- Built-in LMS: Smart Courses adds course creation, quizzes, and certifications. Instructors use an intuitive editor to organize training modules from existing pages, videos, or SCORM content.
- Excel-like Tables: Smart Tables gives any Confluence table 390+ built-in functions, plus advanced filtering, sorting, pivot tables, and charting. You can edit tables inline, import/export data, and build dynamic dashboards without leaving Confluence.
- One Platform: The two apps complement each other so your workspace becomes a unified learning and reporting hub. Employees can take courses and see their progress, and managers can track real-time project metrics, all within the same Confluence site.

## Smart Courses for Confluence

[Smart Courses](https://creativas.io/smart-courses-resources) brings a full LMS into your Confluence site. Instructors can use the drag-and-drop course editor to assemble lessons from Confluence pages, images, videos or SCORM modules. Smart Courses editor: you simply create sections and lessons, then choose existing wiki pages or files to include. This makes it easy to turn your documentation and know-how into structured courses. Smart Courses also supports interactive quizzes, including graded exams, so learners can test their understanding and earn certificates automatically.

All courses appear in a global, searchable catalog where team members can self-enroll and learn at their own pace. Behind the scenes, Smart Courses provides dashboards and reports that track enrollments, completion rates, and quiz scores for every learner. In short, it enables you to deliver and monitor training directly within Confluence.

Key features of Smart Courses include:

- Course Editor: Assemble courses right in Confluence, reusing pages and media. You can structure content into chapters, add videos or images, and PDF files.

![](https://creativas.io/wp-content/uploads/2025/11/Intuitive-Course-Editor-1024x576.png)- Quizzes & Certificates: Create multiple-choice or open-ended quizzes and exams to reinforce learning. Smart Courses automatically tracks scores and can issue a completion certificate to learners who pass.

![](https://creativas.io/wp-content/uploads/2025/11/Interactive-Quizzes-Certificates_-1-1024x576.png)- Course Catalog: Publish training in a global catalog with filtering and search. Employees browse and enroll in courses relevant to their role or department, and progress through content at their own pace.

![](https://creativas.io/wp-content/uploads/2025/11/Filters-search-and-catalog-1024x576.png)- Insights and reporting: Managers and learners see real-time status in a built-in dashboard. You can view who has started or finished each course, how they scored on quizzes, and identify any knowledge gaps.

![](https://creativas.io/wp-content/uploads/2025/11/Tracking-Insights-1024x576.png)- [Skills & Prerequisites](https://www.youtube.com/shorts/4gtCdqKgiy0): Define key skills, link them to courses or exams, and control learner progression with prerequisites that guide users through structured courses.
    [](https://www.youtube.com/shorts/4gtCdqKgiy0)

 [ ![Video Thumbnail](https://creativas.io/wp-content/uploads/2025/11/azerazera.png) ](https://www.youtube.com/shorts/4gtCdqKgiy0)

## Smart Tables for Confluence

[Smart Tables](https://creativas.io/smart-tables-resources) enhances Confluence’s native tables, transforming them into interactive, data-driven components that teams can manage, analyze, and collaborate on. Instead of switching between Confluence and external spreadsheet tools, you can create Smart Tables directly on your pages or import data from Excel using the Live Spreadsheet macro for real-time editing and collaboration.

Each Smart Table supports advanced capabilities, including inline editing, sorting, grouping, filtering, and formulas, providing the analytical power of a spreadsheet while remaining fully integrated within Confluence. Whether you’re tracking project progress, managing reports, or analyzing results, Smart Tables keeps your data dynamic and organized.

### Smart Tables capabilities

- Formulas and Functions: Apply over 390 built-in functions (SUM, AVERAGE, IF, VLOOKUP, etc.) to calculate and analyze data directly inside your tables.

![](https://creativas.io/wp-content/uploads/2025/11/Advanced-functions-and-calculation-1-1024x576.png)- Advanced Filtering, Sorting & Grouping: Quickly organize information with dropdown filters or sort/group options to focus on what matters most.

![](https://creativas.io/wp-content/uploads/2025/11/Sort-table-data.png)

![](https://creativas.io/wp-content/uploads/2025/11/Search-in-Smart-Tables.png)

![](https://creativas.io/wp-content/uploads/2025/11/Grouping-in-one-click.png)

 [ ![Video Thumbnail](https://creativas.io/wp-content/uploads/2025/11/grouping-and-sorting-smar-ttables.png) ](https://www.youtube.com/shorts/dNvZEXsabWQ)

- Charts and Pivot Tables: Visualize key insights directly from your Smart Tables with built-in charting and pivot tools, updating automatically as data changes.

![](https://creativas.io/wp-content/uploads/2025/11/charts-smart-tables-.png)

![](https://creativas.io/wp-content/uploads/2025/11/Smart-Tables-Pivot-Table-view-1.png)

- Export: export your tables to PDF for easy sharing and reporting.

![](https://creativas.io/wp-content/uploads/2025/11/Page-PDF-export_-Smart-Tables-display-4-1024x576.png)## Use Case: Unified Project Learning and Tracking

Imagine a cross-functional team preparing for a major product launch. Their Confluence space becomes both a training hub and a project command center.

With Smart Courses for Confluence, the project lead creates a “Product Launch” course to onboard new team members. The course includes lessons on product details, workflows, and marketing guidelines, all within Confluence. With Skills & Prerequisites, new hires must first complete the “Product Knowledge Basics” course to earn a required skill before unlocking more advanced modules like “Launch Execution.” Thanks to group enrollment rules, new joiners are automatically added, receive reminders, and must complete a short quiz to earn the “Launch Readiness” certification. The manager can easily monitor progress, see who’s finished the course, and identify knowledge gaps across teams.

Meanwhile, the Smart Tables macro powers the project’s live tracking dashboard. The main planning page hosts a Smart Table listing every task with columns for owner, department, due date, and status. Team members edit their tasks inline, and updates appear instantly for everyone.

To make the data actionable:

- Sorting helps prioritize tasks by approaching deadlines.
- Grouping clusters work items by department or phase to reveal workload distribution.
- Search and Case-Sensitive Search let the manager instantly locate specific entries, such as “Q4 Budget” or “Launch-Day Checklist.”
- Regular Expression Search identifies all items matching complex patterns (for example, all milestones starting with “Phase”).
- Pivot Tables summarize hours logged and tasks completed by department, giving leaders a clear overview of performance.

The manager also uses filters to display only “In Progress” items, while a live chart visualizes workload by phase. Every metric updates automatically as team members make changes; there are no page reloads and no version conflicts.

Because training and tracking occur in a single Confluence space, the team gains full transparency. The same dashboard displays who has completed their onboarding milestones, which skills they’ve earned, and the current project status in real time.

By combining Smart Courses and Smart Tables, this organization has established a comprehensive learning, skills-building, and tracking ecosystem. Employees gain the foundation they need right where they collaborate, and managers gain data-driven insights all without leaving Confluence.

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence, Smart Tables

**Tags:** Confluence, Learning, Onboarding

---

### [Smart Courses for Confluence new release: Skills & Prerequisites](https://creativas.io/smart-courses-for-confluence-new-release-skills-prerequisites)

**Published:** October 9, 2025
**Author:** Khawla Issaoui

**Excerpt:** In this blog post, we’ll explore how the new Skills & Prerequisites feature in Smart Courses works, how you can set it up as an admin or creator, and the impact it can have on keeping learners motivated and engaged.

**Content:**

One of the hardest parts of workplace training is making sure employees engage with the right content at the right time. New hires often receive too much information too quickly, while experienced employees sometimes sit through courses that don’t match their knowledge. This slows down progress and makes training feel like a chore rather than an opportunity to grow.

Keeping learners motivated along the way is just as important as delivering the right content. When employees can clearly see the skills they’re building, training stops feeling like a box to tick and starts feeling like progress toward something meaningful.

In this blog post, we’ll explore how [the new Skills & Prerequisites feature](http://help.creativas.io/app/lms/minor-release-october-09-2025-207060994.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) in Smart Courses works, how you can set it up as an admin or creator, and the impact it can have on keeping learners motivated and engaged.

**TL; DR**- The new Skills & Prerequisites feature in Smart Courses brings structure and motivation to learning in Confluence.
- Admins can define which courses or exams award specific skills and set prerequisites learners must meet before starting advanced content.
- Learners can view the required skill on the course landing page, track earned skills in their dashboards, and receive email notifications for any updates.
- Users with insights view permission gain full visibility through the new User Insights board, tracking completions, assignments, and earned skills.

## How to Set It Up

### For course creators and admins

Setting up Skills & Prerequisites is simple and flexible. From the Smart Courses [global configuration](https://help.creativas.io/app/lms/app-configuration-1180967.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses#Appconfiguration-Skills[OnlyinGLOBALconfiguration][CLOUD] "global configuration"), admins can define which courses must be completed or which exams passed for a learner to earn a specific skill. This ensures that skills are directly tied to measurable achievements.

![](https://creativas.io/wp-content/uploads/2025/10/enable-skills.png?_t=1760041138)At the course level, creators can also [add a skill as a prerequisite](https://help.creativas.io/app/lms/course-configuration-1180937.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses#Courseconfiguration-Prerequisites[Cloud]). This means learners cannot start a course unless they already hold the required skill. It’s an easy way to enforce learning structure, making sure employees build on a solid foundation instead of skipping ahead.

![](https://creativas.io/wp-content/uploads/2025/10/Course-prerequisites-1024x576.png)Admins and users with insights viewing permissions also get access to the new [User Insights board](http://help.creativas.io/app/lms/user-insights-207061004.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses), where they can check a learner’s completed courses, assigned courses, and earned skills. This visibility makes it easier to track progress and identify areas for development.

![](https://creativas.io/wp-content/uploads/2025/10/User-Insights-1024x576.png)The [User Dashboard](http://help.creativas.io/app/lms/user-dashboard-1180961.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) button in the global catalog now leads you to the new User Insights for a general view.

![](https://creativas.io/wp-content/uploads/2025/10/Skills-in-User-dashboard-1024x576.png)The User Dashboard remains accessible from Course Insights, User Insights, and User Profile.

### For learners

On [the course landing page](http://help.creativas.io/app/lms/landing-page-198705211.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses), learners can immediately see which skills are required before they can start a session. Their user dashboard displays all the skills they’ve already earned, helping them track their own growth over time.

![](https://creativas.io/wp-content/uploads/2025/10/required-skills-1024x576.png)Whenever an admin updates the requirements for an obtained skill by adding or removing courses, learners are notified right away. Notifications are also sent whenever a learner gains or loses a skill. This keeps everyone aligned and ensures employees always know where they stand, what they’ve achieved, and what’s needed to maintain or expand their skill set.

 [ ![Video Thumbnail](https://creativas.io/wp-content/uploads/2025/11/azerazera.png) ](https://www.youtube.com/shorts/4gtCdqKgiy0)

## The Impact on Learning With Smart Courses

Adding skills and prerequisites makes training in Smart Courses more focused and effective.

For managers and HR teams, the benefits are just as clear. Training can now be aligned with business-critical skills, and prerequisites ensure that employees have the right foundation before advancing. This helps prevent knowledge gaps, improves retention, and makes it easier to measure the value of training efforts.

The result is [training](https://creativas.io/employee-training) that feels purposeful: employees know what they’re working toward, and companies can trust that their people are growing in the right direction.

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, Onboarding

---

### [Skills, prerequisites, and progress: The new way to onboarding](https://creativas.io/skills-prerequisites-and-progress-the-new-way-to-onboarding)

**Published:** October 23, 2025
**Author:** Hedi Chouayakh

**Excerpt:** Onboarding doesn’t stop at orientation it’s a journey of building real skills that drive success. With the new Skills, Prerequisites, and Progress features in Smart Courses for Confluence, teams can turn static onboarding into a structured, motivating, and skills-based experience. New hires learn at the right pace, managers track real progress, and HR ensures training aligns with business goals all within Confluence.

**Content:**

[Employee onboarding](https://creativas.io/employee-training) is a critical process that sets the tone for a new hire’s success, engagement, and retention. Yet onboarding often comes with challenges: new hires face information overload, managers struggle with tracking each individual’s progress, and there’s always a need to share the right information securely. [Confluence](https://www.atlassian.com/software/confluence) is widely used as a knowledge hub to introduce new employees to company information and processes. While Confluence’s pages, templates, and checklists help organize content and tasks, it is not a complete solution for structured training on its own. This is where integrating a Learning Management System (LMS) like Smart Courses for Confluence becomes invaluable.

**TL; DR**- Using **Confluence** as your onboarding hub is cost-effective, user-friendly, and highly flexible. Instead of investing in a separate LMS, you can integrate an LMS app like **Smart Courses for Confluence** to deliver training directly within the platform employees already use.
- With **Smart Courses**, HR teams can create interactive courses, quizzes, and certifications all inside Confluence. New hires access a centralized course catalog, track their progress, and earn skills.
- The new **Skills & Prerequisites** feature ensures learners follow a logical, skill-based progression, unlocking courses only after mastering key concepts. Managers gain full visibility through dashboards and reports, making it easier to track progress and close knowledge gaps.
- In short, combining Confluence with Smart Courses turns onboarding into a **structured, engaging, and continuous learning experience** all in one place.

## Why use Confluence for onboarding

Keeping all onboarding content within Confluence offers significant advantages. First, it is cost-effective: instead of purchasing a separate LMS platform, businesses can leverage Confluence with an LMS app to deliver training, saving the time and money associated with a standalone LMS. Second, it provides an exceptional user experience; new hires don’t need to switch to another system or remember extra logins. They can access all training materials directly inside Confluence without leaving the platform, making it easier to find the content they need. This convenience increases user satisfaction and reduces friction in the learning process.
Finally, integrating an [LMS](https://creativas.io/smart-courses-for-confluence-lms) adds flexibility to content creation. Many traditional LMS platforms lack robust authoring tools. Still, with Confluence, you can easily design and update training content (wiki pages, how-to guides, etc.), and then use the LMS plugin to deliver that content efficiently. In short, Confluence combined with an LMS plugin transforms your wiki into a one-stop onboarding and training portal.

## Bringing structured learning into Confluence with Smart Courses

[Smart Courses for Confluence](https://creativas.io/smart-courses-resources) is an LMS app that adds powerful training capabilities to Confluence. It allows HR teams and team leads to create [customized courses](https://help.creativas.io/app/lms/create-a-course-1180927.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses), [quizzes](https://help.creativas.io/app/lms/course-player-overview-1180949.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses), and even [certifications](https://help.creativas.io/app/lms/course-configuration-1180937.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses), all within Confluence’s interface.
With Smart Courses, you can build engaging training modules using rich content: embed [Confluence pages, images, videos](https://help.creativas.io/app/lms/learning-components-1180933.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses), and even import SCORM e-learning packages. New hires can browse a global or space catalog to find required training, and a modern course player lets them progress at their own pace. Behind the scenes, Smart Courses provides insights and reporting dashboards, so you can track each learner’s activity, quiz scores, and course completion rates. This integration essentially turns Confluence into a full-fledged LMS, eliminating the need for external training systems.

Key benefits of integrating Smart Courses with Confluence include:

- Easy content creation: Smart Courses provides a straightforward course editor directly within Confluence. Team leads can easily assemble pages, videos, and quizzes into sections and lessons without technical expertise.
- Centralized course catalog: All training materials reside in Confluence. New hires have a one-stop catalog to find their onboarding courses or reference materials, with robust search and filtering.
- Progress tracking and reporting: Both learners and managers can track training progress. Smart Courses’ Insights give a clear view of each employee’s completions, quiz scores, and overall progression.
- Unique Confluence experience: Since training occurs within Confluence, new hires can access learning materials alongside documentation and collaboration tools .

Overall, integrating Smart Courses with Confluence ensures that onboarding is not just a documentation exercise, but an interactive learning journey embedded in the tools your team already uses daily.

## New skills and prerequisites: building a skills-based onboarding path

 [ ![Video Thumbnail](https://creativas.io/wp-content/uploads/2025/11/azerazera.png) ](https://www.youtube.com/shorts/4gtCdqKgiy0)

### Defining key skills for structured learning

One of the added features in the latest Smart Courses release is the introduction of [Skills & Course Prerequisites](https://help.creativas.io/app/lms/app-configuration-1180967.html#Appconfiguration-Skills[OnlyinGLOBALconfiguration][CLOUD]?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses). This feature brings structure and personalization to onboarding. It allows you to define key skills that your organization wants every learner to acquire and link those skills to courses and exams. For example, an onboarding program might define a skill called “Product Knowledge Basics.” As an admin, you can configure Smart Courses to grant learners a skill upon completion of specific introductory courses.

![](https://creativas.io/wp-content/uploads/2025/10/image-1024x576.png)### Controlling learning progress with prerequisites

You can now set [prerequisites](https://help.creativas.io/app/lms/course-configuration-1180937.html#Courseconfiguration-Prerequisites[Cloud]?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) on courses based on these skills. For instance, an advanced course like “Product Advanced Features” can be locked until the new hire has earned the *Product Knowledge Basics* skill. Learners cannot start a course unless they already hold the required skill, ensuring they build on a solid foundation instead of skipping ahead. This sequence ensures employees receive the right content at the right time and progress at a steady, structured pace.

![](https://creativas.io/wp-content/uploads/2025/10/image-1-1024x576.png)### Empowering learners through visibility

Each course landing page clearly displays which skills are required before a learner can start. Employees can see their earned skills and track growth through a [user dashboard.](https://help.creativas.io/app/lms/user-insights-207061004.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) This transparency helps them see progress as a meaningful journey rather than a checklist, turning training into a motivating, skill-building experience.

### Aligning training with business competencies

For team leads and HR, you can add custom Skills & Prerequisites to align onboarding with core competencies. Courses can be mapped to key skills like *Security Awareness*, *Product Knowledge*, or *Compliance Basics*, ensuring new hires develop the right capabilities in the right order. This structured, skills-based approach prevents knowledge gaps and improves long-term retention.

![](https://creativas.io/wp-content/uploads/2025/10/image-3-1024x576.png)## Keeping learners engaged and informed

### Motivating learners with progress tracking and user dashboard

Smart Courses’ skill-tracking increases engagement by breaking onboarding into achievable milestones. Learners receive automated notifications when they gain or lose a new skill, helping them stay informed and motivated throughout the process, and they can check them out through the [user dashboard](https://help.creativas.io/app/lms/user-dashboard-1180961.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses).

![](https://creativas.io/wp-content/uploads/2025/10/image-4-1024x576.png)### Managing progress with the User Insights board

The new User [Insights](https://help.creativas.io/app/lms/user-insights-207061004.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) board gives team leads and HR full visibility into learners’ progress. It displays course completions, time spent learning, expired course, and earned skills. This makes it easier to track onboarding progress, identify gaps, and provide timely support.

![](https://creativas.io/wp-content/uploads/2025/10/image-5-1024x576.png) [ ![Video Thumbnail](https://creativas.io/wp-content/uploads/2025/11/insightits.png) ](https://www.youtube.com/shorts/6BTDLqILAUU)

## Additional features that enhance onboarding and training

### Reinforcing learning through quizzes and certifications

Smart Courses supports multiple quiz formats, exams, and certifications to reinforce learning. Each skill can be linked to measurable assessments, ensuring employees demonstrate knowledge before progressing.

![](https://creativas.io/wp-content/uploads/2025/10/image-6-1024x576.png)### Managing timelines and multilingual learning

Courses can include assignments, due dates, and reminders to keep learners on schedule. Smart Courses also supports SCORM packages and multiple languages, allowing global teams to access training in their [preferred language](https://help.creativas.io/app/lms/app-configuration-1180967.html#Appconfiguration-Multi-language?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) within Confluence.

![](https://creativas.io/wp-content/uploads/2025/10/image-7-1024x576.png)### Fostering continuous learning

Beyond onboarding, Smart Courses supports recurring training for compliance or upskilling. This transforms Confluence into a continuous learning hub where employees can grow, refresh skills, and discover new courses throughout their careers.

![](https://creativas.io/wp-content/uploads/2025/10/image-8-1024x576.png)## 
Effective onboarding with skills that drive growth

Integrating Smart Courses LMS into Confluence transforms onboarding from a one-off orientation into an ongoing, skills-driven journey. With Skills, Prerequisites, and Progress features, new hires get the right content at the right time, see the skills they’re building, and stay motivated. Managers gain confidence that training aligns with key skills and can track development precisely, reducing knowledge gaps and improving retention.

Smart Courses makes learning engaging with bite-sized courses, interactive quizzes, and visible skill achievements. It fosters continuous learning, boosts engagement, and creates a culture of growth. By combining Confluence’s collaborative power with LMS structure, organizations can onboard more effectively, build real skills, and help employees grow in the right direction.

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, Onboarding

---

### [Choose the right table filter app for your Confluence pages](https://creativas.io/choose-the-right-table-filter-app-for-your-confluence-pages)

**Published:** November 6, 2025
**Author:** Khawla Issaoui

**Excerpt:** A benchmark of Smart Tables, Table Filter, and Aura for Confluence. We test features, ease of use, and value, so you can pick which app is right for your team.

**Content:**

Tables are a core part of Confluence pages: for reporting, tracking, dashboards, and structured content. But [native Confluence tables](https://www.atlassian.com/software/confluence/resources/guides/best-practices/make-tables) are static; you can’t filter, calculate, or dynamically manipulate them. That’s why many Atlassian users turn to [marketplace apps](https://marketplace.atlassian.com/). In this article, we benchmark [Smart Tables for Confluence](https://marketplace.atlassian.com/apps/1218080/smart-tables-for-confluence-table-filter-charts?hosting=cloud&tab=overview) (by Creativas), [Table Filter, Charts & Spreadsheets ](https://marketplace.atlassian.com/apps/27447/table-filter-charts-spreadsheets-for-confluence?hosting=cloud&tab=overview)(by Stiltsoft) and [Aura Table Filter ](https://marketplace.atlassian.com/apps/1236404/aura-table-filter-for-confluence-views-charts-group-free?hosting=cloud&tab=overview)(by Appanvil) to see which gives the best combination of power, usability, and flexibility.

We’ll walk through methodology, side-by-side results, pros/cons, use-case recommendations, and a verdict. The goal: help Confluence users and decision-makers (especially those evaluating switching or upgrades) choose wisely.

## Methodology & Benchmark Criteria

To make this comparison fair and meaningful, we defined the following criteria and approach:

CriteriaMeasurement ApproachWhy It Matters**Feature completeness**Does the plugin support filtering, sorting, calculations, pivot, charts, macros, import/export, collaborative editing, etc. (based on vendor docs and hands-on testing)Users expect a “table solution” to do more than static tables**Usability & UX**Ease of converting from a Confluence table, inline editing, configuration complexity, and visual clarityIf it’s powerful but hard to use, adoption suffers**Interactivity & real-time editing**Ability to collaborate live (edits in view mode), filter state persistence, macro interactivityFor teams working together, these features are crucial**Integration & extensibility**Ability to import/export.Users often combine multiple tools; flexibility is key**Documentation & support**Quality of help docs, tutorials, and marketplace partner support responsivenessEven powerful tools fail without good support### **Test setup & process**

To ensure a fair and comprehensive evaluation, we created identical test tables and converted or wrapped them within each plugin. We then performed a series of common data-management tasks such as applying multiple filters, sorting by several columns, adding formulas (SUM, IF…), building pivots, exporting to CSV and PDF, and reverting changes. Throughout the process, we recorded errors, and noted points of friction that could impact the user experience.

To validate our findings, we also cross-checked vendor documentation, user reviews, and community feedback. The results below present a detailed comparison of each tool, complete with insights, commentary, and direct links to supporting documentation.

## A full comparison: Smart Tables vs Table Filter vs Aura Table Filter

Below is a comparison table summarizing feature support (✓ = supported, ✗ = not supported).

### Tables main features

Features**Smart Tables****Table Filter****Aura Table Filter****Live edit in Confluence pages**✅ ❌❌**Consistent filtering**✅ ✅ ✅ **Calculations & excel like functions**✅ [Smart Tables supported functions](https://help.creativas.io/smart-tables/cloud/smart-tables-supported-functions-99581953.html)✅ (Supports only 5 formulas for calculating columns and only 7 formulas for calculating rows)❌**Charts**✅ (7 chart types, 4 themes, labels)✅ (15 chart types, Appearance, themes)✅ (Less configuration and customizations)**Pivot tables**✅ ✅ ❌**SQL queries**Coming soon✅ ❌**Spreadsheets macro**✅ ✅ ❌**Collaborative editing in Spreadsheet**✅ ❌❌**Convert Confluence tables into spreadsheet**❌✅ ❌**Sorting**✅ ✅ ✅ **Grouping**✅ ❌✅ **Search in the entire table**✅ ❌✅ **Sample table**✅ ❌✅ **Revert to Confluence table**✅ ✅ ❌**Export table**✅ (XLSX, CSV, Word, PDF)✅ (CSV, Word, PDF)✅ (CSV, Word, PDF)**Import table**✅ (XLSX, CSV)✅ (CSV, JSON)❌**Tabs mode**✅ ❌✅ **Pagination**❌✅ ❌**Support**✅ (For every subscription)✅ (Premium support for advanced plans)✅ (Only for pro plan)### Native Confluence macro support

**Macro/App****Smart Tables ( Creativas)****Table Filter & Spreadsheets (Stiltsoft)****Aura (Appanvil)****Support Atlassian smart links (Confluence page, Jira ticket)**✅ ✅ ❌**Support external smart links**✅ ❌❌**Table respects the Confluence page width and does not exceed it when media files are used**✅ ✅ ❌**Display attachments and media files in the page viewer**✅ ✅ ❌**View attached files right from the page viewer**✅ ❌❌**Faithful Confluence page PDF export style**✅ ✅ (Wide media files cause the table to be cropped)❌(Does not support macros)**Support expand macro**✅ ✅ ❌(Macro titles and buttons are not visible)**Support quotes**✅ ✅ ❌(Displays only the text)**Support code snippets**✅ ✅ (The native line numbering is removed)❌(Displays only the text)**Support Decision macro**✅ ❌❌**Clicking the mentioned username directs you to their profile**✅ ✅ ❌**Interaction with Action item macro**✅ ✅ ❌(Cannot be selected)**Support Info panel macro**✅ ✅ (Except the note panel)❌### **Keynotes & observations**

Each of the evaluated Confluence table apps brings its own strengths and focus areas, offering different approaches to data management and collaboration within Confluence.

- **[Smart Tables for Confluence](https://creativas.io/smart-tables-for-confluence-new-release-now-a-forge-app?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smarttables)** delivers a modern experience with strong performance, intuitive design, and advanced features like global search, sorting, grouping, and import/export. Its seamless integration with Smart Links, Live Docs, and mentions makes it a solid choice for teams seeking a complete, collaborative solution.
- **Table Filter by Stiltsoft** remains a well-established and reliable tool, offering comprehensive filtering and pivot functionality. While its interface feels more traditional, it continues to serve teams that value stability and proven analytical capabilities.
- **Aura Table Filter for Confluence** focuses on simplicity and visual presentation. It offers core filtering and sorting options, making it a great fit for teams that prioritize page design and readability over advanced data manipulation.
- Support, documentation, and community involvement matter greatly when users bump into issues. Creativas, Stiltsoft, and Appanvil are active on the Atlassian community and provide tutorial resources.

In the end, all three tools address different needs, from analytical power to visual clarity, allowing teams to choose the solution that best aligns with their workflows and goals.

## Usecase: Project Management with Confluence

A project management team maintains a quarterly performance report in Confluence. The report includes multiple tables summarizing:

- Project timelines and completion rates
- Team workloads and logged hours
- Budget vs. actual spend per department

The team needs to combine data from several pages, perform calculations, and group information by department to prepare a shareable PDF report for leadership.

However, native Confluence tables make this process time-consuming and inconsistent; formulas aren’t supported, data formatting often breaks during export, and preserving Atlassian’s macro design in exports is unreliable while using some marketplace apps for Confluence tables.

### **Solution with Smart Tables**

Smart Tables allows users to apply [advanced formulas](https://help.creativas.io/smart-tables/cloud/smart-tables-supported-functions-99581953.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smarttables) to calculate totals, variances, or completion averages directly inside Confluence. The team can then use [grouping](https://help.creativas.io/smart-tables/cloud/table-editor-72384535.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smarttables) to organize results by department, sorting to highlight projects with the largest budget gaps or lowest completion rates.

For deeper insights, users can apply filters to focus on specific quarters, departments, or project statuses, for example, isolating only “In Progress” projects or reviewing results from a single department. In addition, Smart Tables supports [pivot tables](https://help.creativas.io/smart-tables/cloud/pivot-table-144572417.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smarttables), enabling teams to summarize complex datasets into clear, aggregated views. For example, this allows them to compare total spend versus planned budget across all departments or review average completion rates per quarter. When exporting to PDF, Smart Tables preserves the original Atlassian macro design and table layout, ensuring that charts, panels, and formatting appear consistently. This makes report sharing with leadership smooth, professional, and visually accurate.

 [ ![Smart-Tables-Pivot-Table-view](https://creativas.io/wp-content/gallery/smart-tables/Smart-Tables-Pivot-Table-view.png?t=1762505352) ](https://creativas.io/wp-content/gallery/smart-tables/Smart-Tables-Pivot-Table-view.png?t=1762505352) [ ![Smart-Tables-Grouping](https://creativas.io/wp-content/gallery/smart-tables/Smart-Tables-Grouping.png?t=1762505352) ](https://creativas.io/wp-content/gallery/smart-tables/Smart-Tables-Grouping.png?t=1762505352) [ ![Smart-Tables-Charts-view](https://creativas.io/wp-content/gallery/smart-tables/Smart-Tables-Charts-view.png?t=1762505352) ](https://creativas.io/wp-content/gallery/smart-tables/Smart-Tables-Charts-view.png?t=1762505352) [ ![Smart-Tables-Sorting](https://creativas.io/wp-content/gallery/smart-tables/Smart-Tables-Sorting.png?t=1762505352) ](https://creativas.io/wp-content/gallery/smart-tables/Smart-Tables-Sorting.png?t=1762505352) [ ![Adding-Confluence-macros-in-Smart-Tables](https://creativas.io/wp-content/gallery/smart-tables/Adding-Confluence-macros-in-Smart-Tables.png?t=1762505352) ](https://creativas.io/wp-content/gallery/smart-tables/Adding-Confluence-macros-in-Smart-Tables.png?t=1762505352) [ ![Smart-Tables-view-with-Confluence-macros](https://creativas.io/wp-content/gallery/smart-tables/Smart-Tables-view-with-Confluence-macros.png?t=1762505354) ](https://creativas.io/wp-content/gallery/smart-tables/Smart-Tables-view-with-Confluence-macros.png?t=1762505354) [ ![Page-PDF-export_-Smart-Tables-display](https://creativas.io/wp-content/gallery/smart-tables/Page-PDF-export_-Smart-Tables-display.png?t=1762505355) ](https://creativas.io/wp-content/gallery/smart-tables/Page-PDF-export_-Smart-Tables-display.png?t=1762505355) 

### **Solution with Table Filter**

Table Filter by Stiltsoft supports the team’s need for data analysis through its [pivot](https://docs.stiltsoft.com/tfac/cloud/pivot-table-42239659.html) and formula macros, allowing basic calculations for light comparisons. The team can [filter](https://docs.stiltsoft.com/tfac/cloud/table-filter-42239756.html) by department or project status and generate summarized overviews using the Pivot Table macro. While it does not support inline grouping in the same way as Smart Tables, grouping can be simulated through pivot configuration. PDF export works reliably for table data but may not fully preserve Atlassian macro styling or complex visual layouts, sometimes requiring post-editing. Overall, it enables solid analytical reporting within Confluence but demands slightly more setup and macro configuration.

 [ ![Page-PDF-export_-Smart-Tables-display-2](https://creativas.io/wp-content/gallery/table-filter/Page-PDF-export_-Smart-Tables-display-2.png?t=1762506551) ](https://creativas.io/wp-content/gallery/table-filter/Page-PDF-export_-Smart-Tables-display-2.png?t=1762506551) [ ![Group-3161](https://creativas.io/wp-content/gallery/table-filter/Group-3161.png?t=1762506553) ](https://creativas.io/wp-content/gallery/table-filter/Group-3161.png?t=1762506553) [ ![Table-Filter-filtering-options](https://creativas.io/wp-content/gallery/table-filter/Table-Filter-filtering-options.png?t=1762506556) ](https://creativas.io/wp-content/gallery/table-filter/Table-Filter-filtering-options.png?t=1762506556) [ ![Table-Filter-calculation](https://creativas.io/wp-content/gallery/table-filter/Table-Filter-calculation.png?t=1762506558) ](https://creativas.io/wp-content/gallery/table-filter/Table-Filter-calculation.png?t=1762506558) 

### **Solution with Aura Table Filter**

Aura Table Filter helps the team display their quarterly report in a clean, visually structured format. It supports basic [sorting, grouping and filtering](https://appanvil.atlassian.net/wiki/spaces/ATF/pages/4011982873/2+-+Getting+Started), allowing managers to quickly narrow down data by department, project status, or timeframe. However, it does not support adding formulas for calculations, which limits its analytical capabilities. Additionally, Aura Table Filter is not fully compatible with most native Confluence macros, which can affect how the layout and styling are preserved during PDF export. As a result, exported pages may not fully match the original design. Aura remains a solid choice for teams that value presentation and visual clarity over in-depth data processing.

 [ ![Page-PDF-export_-Smart-Tables-display-1](https://creativas.io/wp-content/gallery/aura-table-filter/Page-PDF-export_-Smart-Tables-display-1.png?t=1762506205) ](https://creativas.io/wp-content/gallery/aura-table-filter/Page-PDF-export_-Smart-Tables-display-1.png?t=1762506205) [ ![Aura-table-filter-view-with-Confluence-macros-1](https://creativas.io/wp-content/gallery/aura-table-filter/Aura-table-filter-view-with-Confluence-macros-1.png?t=1762506208) ](https://creativas.io/wp-content/gallery/aura-table-filter/Aura-table-filter-view-with-Confluence-macros-1.png?t=1762506208) [ ![Aura-table-filter-filtering](https://creativas.io/wp-content/gallery/aura-table-filter/Aura-table-filter-filtering.png?t=1762506210) ](https://creativas.io/wp-content/gallery/aura-table-filter/Aura-table-filter-filtering.png?t=1762506210) [ ![Aura-table-filter-sorting](https://creativas.io/wp-content/gallery/aura-table-filter/Aura-table-filter-sorting.png?t=1762506212) ](https://creativas.io/wp-content/gallery/aura-table-filter/Aura-table-filter-sorting.png?t=1762506212) [ ![Aura-table-filter-grouping](https://creativas.io/wp-content/gallery/aura-table-filter/Aura-table-filter-grouping.png?t=1762506215) ](https://creativas.io/wp-content/gallery/aura-table-filter/Aura-table-filter-grouping.png?t=1762506215) [ ![1_Page-PDF-export_-Smart-Tables-display-1](https://creativas.io/wp-content/gallery/aura-table-filter/1_Page-PDF-export_-Smart-Tables-display-1.png?t=1762506240) ](https://creativas.io/wp-content/gallery/aura-table-filter/1_Page-PDF-export_-Smart-Tables-display-1.png?t=1762506240) [ ![1_Aura-table-filter-view-with-Confluence-macros-1](https://creativas.io/wp-content/gallery/aura-table-filter/1_Aura-table-filter-view-with-Confluence-macros-1.png?t=1762506242) ](https://creativas.io/wp-content/gallery/aura-table-filter/1_Aura-table-filter-view-with-Confluence-macros-1.png?t=1762506242) [ ![1_Aura-table-filter-grouping](https://creativas.io/wp-content/gallery/aura-table-filter/1_Aura-table-filter-grouping.png?t=1762506244) ](https://creativas.io/wp-content/gallery/aura-table-filter/1_Aura-table-filter-grouping.png?t=1762506244) [ ![1_Aura-table-filter-sorting](https://creativas.io/wp-content/gallery/aura-table-filter/1_Aura-table-filter-sorting.png?t=1762506248) ](https://creativas.io/wp-content/gallery/aura-table-filter/1_Aura-table-filter-sorting.png?t=1762506248) [ ![1_Aura-table-filter-filtering](https://creativas.io/wp-content/gallery/aura-table-filter/1_Aura-table-filter-filtering.png?t=1762506250) ](https://creativas.io/wp-content/gallery/aura-table-filter/1_Aura-table-filter-filtering.png?t=1762506250) 

In 2025, Smart Tables for Confluence offers one of the most substantial balances of interactivity, formula power, usability, and flexibility, particularly for teams that want to work inside Confluence rather than hopping to Excel. Meanwhile, Table Filter & Spreadsheets remains a compelling, macro-rich option for advanced users building dashboards, merging data, or needing deep macro integration. The Aura table filter still may serve in simpler environments where ease and minimality are priorities.

**If you want to learn more about Smart Tables,**

**[Book a demo](https://calendly.com/creativas?utm_medium=blog-post&utm_source=Websitebar&utm_campaign=smarttables), and let us get to know you and answer your questions!**

 [ Try Smart Tables for Confluence ](https://marketplace.atlassian.com/apps/1218080/smart-tables-for-confluence-table-filter-charts?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Tables

**Tags:** Confluence, Documentation, Excel, Pivot table, Real time Collaboration, Reporting, Sales tracking, Tables

---

### [Three apps that make Confluence a Complete workspace](https://creativas.io/three-apps-that-make-confluence-a-complete-workspace)

**Published:** September 29, 2025
**Author:** Hedi Chouayakh

**Excerpt:** Smart Courses brings a full LMS to your pages, Smart Terms creates a centralized, inline glossary, and Smart Tables adds spreadsheet-grade formulas, filters and charts. Together they make Confluence a single platform for training, consistent knowledge, and real-time data analysis.

**Content:**

Confluence is a robust collaboration wiki out of the box. Still, it can be enhanced with apps to address specific needs, such as learning management systems, glossary management, and data analysis tools.
Smart Courses, Smart Terms, and Smart Tables are three Confluence apps that extend the platform in those directions. These apps turn Confluence into a more dynamic hub, enabling it to serve as a training LMS, an enterprise glossary, and even a spreadsheet-like reporting tool. In this blog, we’ll explore each of these Smart apps for Confluence, highlighting their features and how they empower teams (and search engines ) with additional capabilities.

**TL; DR**Confluence is powerful on its own, but with the Smart Apps suite it becomes a complete hub for training, knowledge, and data.

- [Smart Courses](https://help.creativas.io/app/lms/smart-courses-documentation-1180923.html) → Turns Confluence into an LMS: create courses, quizzes, onboarding, certifications, and track progress with analytics.
- [Smart Terms ](https://help.creativas.io/app/terms/smart-terms-documentation-5570567.html)→ Acts as a glossary engine: manages terms, acronyms, and definitions with automatic highlighting across pages and Jira integration.
- [Smart Tables](https://help.creativas.io/app/smart-tables/smart-tables-home-72384550.html) → Adds Excel-like functionalities: 390+ formulas, filtering, pivot tables, and real-time collaboration inside Confluence pages.

## Confluence as a Learning Management System

[Smart Courses for Confluence](https://creativas.io/smart-courses-for-confluence-lms) is a comprehensive learning management system (LMS) app that enhances Confluence as a platform for employee training. This Confluence LMS app enables organizations to create and manage courses, quizzes, and onboarding programs directly within Confluence. No need for a separate LMS – all training content lives in Confluence, which is ideal for use cases like new employee onboarding, compliance training, certifications, and ongoing staff development.

### Key features

Intuitive Course Creation: Build structured courses with an easy editor. You can organize a course into sections/pages and embed all kinds of content – including existing Confluence pages, images, videos, and even SCORM e-learning packages. The editor is SCORM-compliant and multilingual, meaning you can import SCORM content and create courses in multiple languages from the same interface. You can also maintain version history and restore older course versions if needed.

![](https://creativas.io/wp-content/uploads/2025/09/image-3-1024x647.png)- Interactive Quizzes and Exams: Smart Courses lets you create quizzes in Confluence to make learning interactive. The quiz builder supports seven question types. You can set passing scores, time limits, and attempt limits for exams, with results tracked automatically. Upon successful completion, certificates can be issued as proof of training.

![](https://creativas.io/wp-content/uploads/2025/09/image-4.png)- Self-Paced learning with Course Catalog: Smart Courses provides a global course catalog a centralized “Learning Center” where all available training courses and exams are listed. Users can browse or search the catalog using categories, filters, and keywords to quickly find relevant courses. Learners can enroll and take courses at their own pace through an intuitive course player interface.

![](https://creativas.io/wp-content/uploads/2025/09/image-5-1024x581.png)- Progress tracking and insights: With built-in dashboards and reports, Smart Courses enables tracking of learner progress and training effectiveness. Administrators and instructors can view metrics such as enrollment numbers, course completion rates, quiz scores, and success rates at a glance.

![](https://creativas.io/wp-content/uploads/2025/09/image-6-1024x593.png)- Assignments, deadlines, and reminders: Beyond self-enrollment, you can also assign courses to specific users or groups. This is useful for onboarding in Confluence. Assignments can include deadlines, automated reminders, and even recurring courses for recertification.

![](https://creativas.io/wp-content/uploads/2025/09/image-7-1024x652.png)- [Collaboration and permissions](https://help.creativas.io/app/lms/roles-matrix-1180969.html): Course creation supports co-authoring, allowing multiple contributors to build courses together. Permissions can restrict who can edit courses, who can enroll, and who can view analytics. Guest and anonymous access is also available.
- [Multilingual support and AI Integration](https://help.creativas.io/app/lms/app-configuration-1180967.html#Appconfiguration-Multi-language): Smart Courses includes 24-language support for both UI and course content. AI integration can help translate content, generate quiz questions, or suggest course content, thereby speeding up the course development process.

![](https://creativas.io/wp-content/uploads/2025/09/image-8.png)In short, Smart Courses for Confluence covers the full training cycle – from creation and delivery to reporting and compliance, making it a robust Confluence learning management solution.

## Smart Terms for Confluence – A glossary and definition engine

[Smart Terms for Confluence](https://creativas.io/smart-terms-for-confluence-glossary) is an enterprise glossary app that lets you manage terminology and definitions within Confluence. It provides a powerful definition engine that ensures consistent use of terms across your organization.

### Key Features

- [Centralized Glossaries](https://help.creativas.io/app/terms/term-viewer-5570573.html) (Global and Space-Specific): [Create ](http://help.creativas.io/app/terms/create-a-term-5570589.html)and manage glossaries at two levels: global glossaries that are accessible across all spaces, and space-specific glossaries tailored to project or departmental needs.
- [Term Creation](https://help.creativas.io/app/terms/editor-overview-5570591.html), Import/Export: Add terms manually with a rich editor.
- Rich Definitions with Media and relations: Enhance definitions with media like images, PDFs, and videos. Define related vocabulary such as acronyms, synonyms, or abbreviations to create a terminology network.
- Automatic Term Highlighting in Page: Glossary terms are automatically highlighted in Confluence pages. Users can hover or click the highlight to view definitions without leaving the page. The highlight engine is customizable.
- Powerful Search and Discover: Glossary terms are fully searchable and can be browsed via an A–Z index or filtered by labels. Dedicated glossary macros let you display dynamic lists of terms on Confluence pages.
- Multi-Language Support: Maintain definitions in multiple languages, allowing users to toggle between them for localized definitions.
- AI-Powered Definitions and Editing: AI can suggest draft definitions when adding terms, which can then be refined to match organizational context.

- Customization and Integration: Appearance and behavior of highlights can be customized. Smart Terms also integrates with Jira, enabling the same glossary definitions to appear in Jira issues.

Altogether, Smart Terms ensures clarity and consistency by making every page self-explanatory with inline glossary term highlighting and a centralized terminology hub.

## Smart Tables for Confluence – Excel-like Tables with Real-Time Collaboration

[Smart Tables ](https://creativas.io/smart-tables-for-confluence)for Confluence brings Excel-like functionality to Confluence tables. It enables advanced editing, calculations, and collaboration directly within pages, eliminating the need for external spreadsheets.

### Key Features

- Hundreds of Excel Functions: Apply 390+ familiar Excel formulas directly in Confluence tables. From SUM and AVERAGE to advanced lookup and date functions, tables become dynamic and self-calculating.
- Inline Editing & Live Updates: Edit table cells inline without page reloads. Multiple users can collaborate on the same table simultaneously, with real-time updates visible to all.
- Advanced Filtering and Sorting: Filter rows by text, numbers, dates, or dropdowns. Multi-criteria filtering enables complex queries, such as “Status = In Progress” and “Priority = High.”

- Data Visualization with Charts and [Pivots](https://help.creativas.io/smart-tables/cloud/pivot-table-144572417.html): Generate dynamic charts (bar, line, pie, etc.) directly from table data. Create pivot tables in Confluence to aggregate and summarize data for deeper analysis.
- Real-Time Collaboration: Built for teamwork, Spreadsheets supports concurrent edits and instant updates. Teams can hold working sessions and update project dashboards collaboratively.
- By combining calculations, filtering, charting, and real-time collaboration, Smart Tables turns static Confluence pages into interactive spreadsheets, making data analysis and reporting much more effective.

   FAQ Accordion Q1: Can I integrate Smart Terms with Jira?

 Yes. Smart Terms integrates with Jira so glossary definitions created in Confluence can also appear in Jira issues, ensuring consistent terminology across both platforms. To enable this, both Confluence admins and Jira admins need to activate the integration. Smart Terms for Jira is a free addition for all Smart Terms for Confluence users. 

Q2: Can I issue certificates in Confluence with Smart Courses?

 Yes. Smart Courses allows automatic certificate generation after learners complete courses or pass exams, making it ideal for compliance and training documentation. 

Q3: What is Smart Terms for Confluence used for?

 Smart Terms is an enterprise glossary app for Confluence. It manages terms, acronyms, and definitions with automatic highlighting in pages, ensuring clarity and consistency across the workspace. It also offers advanced highlight configuration, allowing admins to customize how and where terms are highlighted. 

Q4: Does Smart Terms support multiple languages?

 Yes. You can maintain multilingual definitions, allowing users to switch between languages for localized terminology in Confluence. 

Q5: What makes Smart Tables different from normal Confluence tables?

 Smart Tables adds Excel-like features to Confluence. It supports 390+ formulas, advanced filtering, inline editing, pivot tables, and dynamic charts all inside Confluence pages. 

Q6: Why use Smart Courses, Smart Terms, and Smart Tables together?

 Together, these apps transform Confluence into a complete workspace:

 **Smart Courses →** Learning Management System (LMS) in Confluence
 **Smart Terms →** Glossary & terminology management
 **Smart Tables →** Spreadsheet-like data analysis & reporting

 This combination makes Confluence a powerful hub for training, knowledge management, and collaboration. 

  [ Try Smart Terms for Confluence ](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartterms) [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) [ Try Smart Tables for Confluence ](https://marketplace.atlassian.com/apps/1218080/smart-tables-for-confluence-table-filter-charts?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Quick readings

**Tags:** Confluence, Learning, LMS, Onboarding, Training

---

### [Atlassian Data Center End of Life: What Does This Mean for Creativas Customers?](https://creativas.io/atlassian-data-center-end-of-life-what-does-this-mean-for-creativas-customers)

**Published:** September 22, 2025
**Author:** Khawla Issaoui

**Excerpt:** Atlassian has officially announced the end of life for Data Center (DC) apps, a decision that will gradually unfold over the coming years and culminate in March 2029. By that time, all DC instances will enter a read-only mode, meaning no further changes or updates will be possible. 

**Content:**

Atlassian has officially announced [the end of life for Data Center (DC)](https://www.atlassian.com/licensing/data-center-end-of-life#data-center-eol-general-questions) apps, a decision that will gradually unfold over the coming years and culminate in March 2029. By that time, all DC instances will enter a read-only mode, meaning no further changes or updates will be possible. While this marks a significant milestone in Atlassian’s product strategy, it also represents a clear shift toward the future: a Cloud-first ecosystem.

![](https://creativas.io/wp-content/uploads/2025/09/image-1.png)The timeline has been designed to give organizations time to plan. Key milestones include 2026, when new customers will no longer be able to purchase DC subscriptions; 2028, when existing customers will lose the option to expand their licenses; and finally, 2029, when support and updates will officially end. Until then, customers can continue using their DC environments while preparing for the future.

## What This Means for Our DC Customers

For teams currently running on Data Center, this announcement may raise understandable questions: *What will happen to my existing setup? How will this impact my daily operations? When do I need to act?*

In simple terms, you can continue using your DC apps for now. However, over the next few years, you will need to plan your path to the Cloud. After March 2029, your DC environment will no longer allow edits, updates, or expansions; only viewing will remain possible. Atlassian’s intention is to give every customer sufficient time to evaluate their options, design a migration plan, and make the move without unnecessary disruption.

## What You Need to Know About Our Apps

At [Creativas](https://marketplace.atlassian.com/vendors/1214340/creativas?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=Smart%20apps%20for%20confluene), we want to assure you that you are not alone in this transition. All our apps are already available on Atlassian Cloud, ensuring continuity for your teams when the time comes to migrate. Our portfolio is not only Cloud-ready but also Cloud Fortified and backed by [SOC 2 Type II certification](https://trust.creativas.io/), which means you can trust our solutions to meet the highest standards of performance, reliability, and compliance.

![](https://creativas.io/wp-content/uploads/2025/09/image-2-1024x576.png)As an Atlassian Gold Marketplace Partner, we are deeply committed to supporting our customers through this change. We provide clear migration pathways and hands-on assistance, from evaluating your current setup to mapping out the steps needed for a smooth migration. For customers who want more tailored guidance, we also offer one-to-one meetings to discuss specific requirements, and we provide [live demos](https://calendly.com/creativas) so you can see exactly how our apps perform in the Cloud environment before making the switch.

## Moving Forward with Confidence

Atlassian has confirmed that future development will focus on Cloud, while support for Data Center will be gradually phased out. Over the coming years, DC products will no longer receive new features, and customers will need to plan when and how to migrate.

With our apps already in place and our support services designed to ease the journey, you can be confident that your organization will make this transition smoothly and successfully.

If you would like to explore what this means for your team, visit our profile on the Atlassian Marketplace or [get in touch with us](https://creativas.atlassian.net/servicedesk/customer/portals) directly. We will work with you to ensure that your transition to Cloud is carried out in a structured and well-supported way, aligned with your organization’s requirements and timeline.

**Categories:** Confluence

**Tags:** Confluence, Documentation, Glossary, Learning, Onboarding

---

### [Smart Courses for Confluence update : What’s New](https://creativas.io/smart-courses-for-confluence-update-whats-new-2)

**Published:** September 16, 2025
**Author:** Hedi Chouayakh

**Excerpt:** Smart Courses for Confluence now makes compliance and multilingual training easier to manage. Learners receive automated email reminders for recurring courses, ensuring they never miss a required refresher. At the same time, new indicators highlight outdated or missing translations, helping administrators keep multilingual courses accurate and up to date all directly inside Confluence.

**Content:**

[Confluence](https://www.atlassian.com/software/confluence) is widely used for team collaboration and knowledge sharing, but by itself, it isn’t a training platform. [Smart Courses for Confluence](https://creativas.io/smart-courses-for-confluence-lms) fills this gap by turning Confluence into a full-featured Learning Management System ([LMS](https://creativas.io/smart-courses-for-confluence-easy-to-use-confluence-lms)).
You can create interactive courses, quizzes, and even SCORM-based training right inside your Confluence site. Because Smart Courses is built on Confluence, there’s no separate LMS to manage; you reuse your existing Confluence pages and content as course components. Administrators and learners stay in the same familiar experience of Confluence, which simplifies everything.

In short, Smart Courses brings rich LMS capabilities directly into your Confluence environment, so your teams learn in the same place where they collaborate.

**TL; DR**- **Expired session email notifications** in recurrent courses keep learners on track with compliance by reminding them when it’s time to retake training.
- **Outdated and missing translation indicators** ensure multilingual courses stay accurate by flagging any language version that falls behind the default.

# Recurrent courses notifications

Many compliance or certification programs require periodic refreshers on a schedule. Smart Courses’ recurrent courses feature automates this process. When a course is set as [recurrent](https://help.creativas.io/app/lms/course-configuration-1180937.html), it automatically repeats after each interval; any expired sessions are reset when a learner revisits the course. In practice, this means a learner must retake the course on the new schedule.

![](https://creativas.io/wp-content/uploads/2025/09/2-1024x576.png)The latest update adds email alerts for expired sessions. Now, whenever a learner’s prior session in a recurrent course lapses, Smart Courses sends them an automated notification. This expiration email prompts the learner to retake the course, ensuring nobody misses a mandatory refresher. Administrators can set up an annual or quarterly training and trust that the system will both reset progress and nudge learners to complete it on time.

- Expiration notifications: Learners now receive an email when their previous session expires, reminding them to relaunch the recurring course.
- Automatic session reset: Once the recurrence period ends and the learner revisits the course, Smart Courses resets the session so they can begin the new cycle fresh.

These enhancements make Smart Courses ideal for compliance workflows. You get a complete in-Confluence compliance LMS (with exams, pass thresholds, insights, and more) that automatically handles session renewal. With email reminders built in, both managers and learners no longer need manual follow-up – the system keeps everyone on track.

# Multilingual learning and up-to-date translations

Global teams need training in multiple languages. Smart Courses already supports [multilingual](https://help.creativas.io/app/lms/course-configuration-1180937.html#Courseconfiguration-Multi-language) courses: you can enable up to 24 languages and add translations for each course, even using an AI translation engine to speed up translating the course’s content. In practice, an employee can switch the course player to Spanish, French, or any other enabled language and view the translated content immediately. This avoids duplicating entire courses: everything is managed under one course ID in Confluence.

![](https://creativas.io/wp-content/uploads/2025/09/3-1-1024x576.png)The[ new release](https://help.creativas.io/app/lms/minor-release-september-03-2025-204144644.html) improves translation management by flagging *outdated* versions. Now, if you edit the default (source) language of a course after translations exist, Smart Courses marks each translated version as outdated. Course editors will see a clear indicator on any translation that no longer matches the default content. This makes it easy to spot and update older translations. For example, if you update the English course text, the Spanish and French versions will show that they need review. Translators can then use the built-in AI “translate” button (if enabled) to quickly refresh the content. The result is that every learner always sees accurate, up-to-date course material in their language.

- Multi-language support: Smart Courses handles up to 24 languages with AI-assisted translation, so you can offer training to global teams without duplicating work.
- Outdated translation alerts: When the default language of a course is updated, any existing translations that are no longer aligned are highlighted in orange, so administrators can quickly identify which versions need revision.
- Missing Translation alerts: If a course already includes translations but some parts of the content haven’t been translated yet, Smart Courses highlights them in red, making it easy to see what’s incomplete.

![](https://creativas.io/wp-content/uploads/2025/09/1-1024x576.png)Together, these features ensure no translation “falls behind” when you update a course. Administrators can confidently maintain training content in multiple languages, knowing that Smart Courses will both translate new content and alert them to any outdated material.

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Documentation, Glossary, Learning, Onboarding

---

### [5 reasons why you need Smart Courses within Confluence](https://creativas.io/5-reasons-why-you-need-smart-courses-within-confluence)

**Published:** October 26, 2020
**Author:** Khawla Issaoui

**Excerpt:** To flourish employee engagement has become a priority for companies in the midpoint of their digital transition. Digital training is key to frequently reaching out to all employees and supporting them in their skills development by providing high-quality learning services.

**Content:**

To flourish employee engagement has become a priority for companies in the midpoint of their digital transition. Digital training is key to frequently reaching out to all employees and supporting them in their skills development by providing high-quality learning services.

For most organizations, of different sizes and in various industries, learning is becoming a central pillar of corporate culture in a knowledge-focused economy. In this case, many organizations are wondering: What is the best solution to collaborate and learn in one space?

So far, Confluence is one of the emergent enterprise social software for collaboration.
Following the same path as confluence, Creativas, a Silver marketplace partner for Atlassian, designed and developed the app [*Smart Courses*](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=datacenter&tab=overview) within Confluence, the newest version of LearnUp. This app allows creating courses, using different content formats, and reporting. So, how can *Smart Courses* LMS be a tool to improve learning and collaboration within your organization?

Here are 5 secret ingredients to use [*Smart Courses*](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=datacenter&tab=overview) LMS as a collaborative tool within your organization:

### 1. Enhance employee self-satisfaction and reduce turn-over risks

Aren’t you one of those who crave to develop new skills and improve efficiency in the workplace?

Well, Continuous and frequent training is essential for skills and knowledge development. Providing constant training is a strong proof of the company’s engagement towards its team. Indeed, most employees realize their value within an organization that encourages their development.

In the 21st century, training and learning are more accessible and effective through eLearning tools like LMS, MOOC… When it comes to organizations having Confluence instance, they are more likely to be familiar with one of the top installed learning apps: *Smart Courses*.

### 2. Integrate e-learning culture in the organization

*Sharing is caring!*

One of the most significant ways to learn is through sharing. How many times did you feel that you are excelling in something, like designing, developing, or communication … but it seemed hard to organize an in-house training session: arrange a free-space and needed materials, find the convenient timing, etc.

[![Smart Courses catalog](https://creativas.io/wp-content/uploads/2019/08/smart-courses-center.jpg)](https://creativas.io/wp-content/uploads/2019/08/smart-courses-center.jpg)Smart Courses catalogIntegrating a learning culture is no longer a dare with the availability and accessibility of various collaboration and eLearning tools. *Smart Courses* is your ticket to heaven!

### 3. Onboarding and integration of new hires

A study realized by [Digitate](https://digitate.com/ "https://digitate.com/"), a software unit of Tata Consultancy Services (TCS) and pioneer in IT Automation and Artificial Intelligence (AI), found out that new hires who have a negative onboarding experience are twice as likely to look for new opportunities sooner. Thus, big organizations started focusing more on improving the recruitment strategies and onboarding process.

Adopting an online system is always a gaining strategy that reduces the administrative burden of bringing on a new employee.

In our next blog, we will explain [how to use LMS as part of the online-boarding process.](https://creativas.io/the-remote-onboarding-in-the-era-of-covid-19-for-confluence-users-only)

### 4. Content permissions and privacy

Confluence has its own set of permissions that determine what people can see and do. *Smart Courses* is built on top of this security system to ensure that the native Confluence privacy behavior is respected. It also has its specific permissions set that we will be happy to explore in an upcoming blog post.

### 5. Capsulize company learning materials in one space

When implementing an LMS, large companies’ biggest challenge is unifying existing training materials such as documents, presentations, wiki pages, recorded sessions, etc. with the freshly created ones.

Things became much more accessible and fluid after integrating [Scorm](https://scorm.com/ "https://scorm.com/") into our *Smart Courses* to bring in your actual data.

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, LMS, Onboarding, Training

---

### [Sales Training: Create customized courses using Smart Courses](https://creativas.io/sales-training-create-customized-courses-using-smart-courses)

**Published:** February 9, 2021
**Author:** Khawla Issaoui

**Excerpt:** Remote training is now more accessible with the variety of LMS tools within Confluence. 
Here are quick tips for creating engaging courses successfully.

**Content:**

Remote training is now more accessible with the variety of LMS tools within Confluence.

Here are quick tips for creating engaging courses successfully:

***Start by identifying the course subject**:* Depending on the company’s future strategy, goals, and needs, you can choose training subjects and transform them into courses.

***Set learning objectives**:* This can help identify the course type.

- Exam mode: to test knowledge and evaluate levels
- Simple course mode: to learn and train about specific subjects
- Assigned course with a due date: [assign a course](https://www.youtube.com/watch?v=zxj1xkdJQd8&list=PLvfpaMmcAwP7vWrbrOFqhf1w1FChoJIcH&index=3) to particular users or groups and potentially set a due date to make sure attendees are in sync.

[![](https://creativas.io/wp-content/uploads/2021/01/Sales-training-Guidline.jpg)](https://creativas.io/wp-content/uploads/2021/01/Sales-training-Guidline.jpg)Check out this guideline for sales training: How to identify a course?

***Select a title and an adequate thumbnail:*** this helps identify the course quickly while searching in the course catalog.

***Outline your course:*** Sections and capsules are the main components of Smart Courses. Predefine your course sections based on your learning objectives.

***Audit and collect all needed information and learning material:*** While auditing, you can correctly and efficiently identify pre-existing content and the kind of new educational material that needs to be created. As mentioned in our previous blog [5 reasons why you need Smart Courses within Confluence, ](https://creativas.io/5-reasons-why-you-need-smart-courses-within-confluence)Smart Courses supports[ SCORM ](https://scorm.com/)to bring in your existing data.

***Build your course:*** Smart Courses allows integrating different content types. You can upload images and media, insert/ link web pages, integrate PDFs, embed slideshares, and much more. Course creators can bring in various content types.

[![](https://creativas.io/wp-content/uploads/2021/01/Learning-Capsules.jpg)](https://creativas.io/wp-content/uploads/2021/01/Learning-Capsules.jpg)Learn more about[ Smart Courses Learning Capsules](https://help.creativas.io/lms/learning-capsules-1180933.html)***Set configuration and permissions:*** select/ [restrict](https://www.youtube.com/watch?v=n9arQxLdA8A&list=PLvfpaMmcAwP7vWrbrOFqhf1w1FChoJIcH&index=5) who can view and attend your course. Confluence users are usually familiar with this option. Read to know more about[ Smart Courses permissions.](https://help.creativas.io/lms/permissions-1180965.html)

Same use-case: Sales department, business developers, Marketing department, Webmaster

***Track metrics:*** it is essential to know the progress rate or success rate of an exam. Smart Courses makes it possible to track metrics [per attendee](https://help.creativas.io/lms/user-dashboard-1180961.html) or [per course](https://help.creativas.io/lms/course-metrics-1180959.html) via an easy-to-read dashboard.

[![](https://creativas.io/wp-content/uploads/2021/01/Build-a-course.jpg)](https://creativas.io/wp-content/uploads/2021/01/Build-a-course.jpg)

 [ Check Smart Courses editor ](https://help.creativas.io/lms/course-editor-1180925.html) [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=datacenter&tab=overview) [ Guideline with Smart Courses ](https://creativas.io/wp-content/uploads/2021/02/Guideline-with-Smart-Courses.pdf)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, LMS, Scorm, Training

---

### [eTraining program: successful or not?](https://creativas.io/etraining-program-successful-or-not)

**Published:** March 10, 2021
**Author:** Khawla Issaoui

**Excerpt:** Evaluation is the most important part of all training types. It brings tangibility to elements involved in training. This phase determines how training has impacted the organization's growth, performance…

**Content:**

***Chief Financial Officer:*** “What happens if we train the employees and they leave?”

***Chief Executive Officer:*** “What happens if we don’t, and they stay?”

This is probably the most common conflict directors have before making decisions to start a training program.

The main goal of employees’ training is to enhance knowledge and skills. Acquiring the latest market trends is vital for a company’s growth and progress.
Evaluation is the most important part of all training types. It brings tangibility to elements involved in training. This phase determines how training has impacted the organization’s growth, performance…

When it comes to eTraining, some of the toughest questions to answer is: Was it successful? Was it effective? 
Well, the answer is different from an organization to another; it depends on the training goal.

Taking the research path done by scientists, the Kirkpatrick–Phillips training evaluation model seems to be the best fit for these gaps.

[![](https://creativas.io/wp-content/uploads/2021/03/the-Kirkpatrick–Phillips-training-evaluation-model.jpg)](https://creativas.io/wp-content/uploads/2021/03/the-Kirkpatrick–Phillips-training-evaluation-model.jpg)The Kirkpatrick–Phillips training evaluation modelThis model developed by Donald **Kirkpatrick** and Dr. Jack **Phillips** has become the most credible and most widely used training and Human Resources Development (HRD) evaluation methodology globally.

##### **Level 1: Reaction**

This phase tends to measure learners’ satisfaction with the training sessions. This could be determined using post-course surveys, questions, feedback, and rating sections. 
What to measure? Satisfaction towards: content, settings, UX, course style, timing, interactions, etc

##### **Level 2: Learning retention**

What and how much have they Learned?
Comparing a pre-course test and a post-course test is the best way to evaluate learner information retention. 
You can use the exam mode if you are using [Smart Courses](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=datacenter&tab=overview) and then compare the[ metrics grids.](https://help.creativas.io/lms/course-metrics-1180959.html#Coursemetrics-3.2.Exammode)

[![](https://creativas.io/wp-content/uploads/2021/03/Course-metrics-1.jpg)](https://creativas.io/wp-content/uploads/2021/03/Course-metrics-1.jpg)Metrics for Exam mode in [Smart Courses](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=datacenter&tab=overview)##### **Level 3: Behavior**

What are the changes in the Learners’ Behavior?

This can be an assessment of supervisors/managers. How behavior after training has changed and was it applied and implemented in work methods, workplace…

##### **Level 4: Impact on goals**

Did this training help the company to reach its final goal?
At this level, companies should assess the actual organizational changes due to training. The impact on company’s goals should be measurable; Exp: sales growth, lowered turnover risk, decreased costs, jumped production rate…

##### **Level 5: ROI**

Did it pay off?
This ratio is calculated by converting productivity and improvements to monetary values. It allows measuring changes in revenue and profits.
Well, it’s no longer a secret that using an LMS can be cost-effective: no traveling fees, fewer instructor expenses, no venues cost, no time waste for event planning, etc. Indeed, using an eLearning solution has a significant and positive impact on ROIs, comparing to traditional solutions.

 [ Survey to evaluate an eLearning tool ](https://creativas.io/wp-content/uploads/2021/05/Survey-Questions-for-effective-learning-Smart-Courses.pdf) [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=datacenter&tab=overview) [ Learn more about Smart Courses ](https://help.creativas.io/lms/course-editor-1180925.html)

**Categories:** Smart Courses for Confluence

**Tags:** Assessment, Confluence, Learning, LMS, Training

---

### [Make glossaries not war: the importance of Smart Terms for Confluence users.](https://creativas.io/make-glossaries-not-war-the-importance-of-smart-terms-for-confluence-users)

**Published:** March 31, 2021
**Author:** Khawla Issaoui

**Excerpt:** ASP? Does it stand for Active Server Page or Application Service Provider? This may sound confusing sometimes, don't you think?
In a competitive environment, defining and understanding terms correctly may be your first step to success.

**Content:**

**ASP?** Does it stand for Active Server Page or Application Service Provider? This may sound confusing sometimes, don’t you think?

In a competitive environment, defining and understanding terms correctly may be your first step to success.

Misinterpreting words and misunderstanding terms can distort the meaning of information and increase the risk of inadequate decisions.

These bad decisions, in most cases, lead to high-cost mistakes that impact the departments yet company’s performance.

***Why implement a company glossary?***

We all have our own assumptions about what certain words mean, based on our past experience, professional or personal. But is this a real problem? Usually, the answer is yes. So, what is the reason behind it? Simply because when you think you know what a “KB” is, you are never sure it really is. Does it stand for kiloByte or Knowledge base? And here, comes the magic of the company glossary; it provides a common understanding of the meaning and proper use of words and terms and even its related vocabulary.

A glossary allows coherent communication between all teams’ members. And in some other cases, it enhances a fluent understanding, even between an organization and its third-party stakeholders.

Let’s take this acronym as an example:
*SLA* means for an IT geek, Service Level Agreement, whereas it means Second Language Acquisition for an HR specialist.
Imagine being using a joint company repository where all team members from different departments have access to it; this will mix-up the real meaning of information. 
By using a terminology glossary, it becomes possible to define the scope of use of a specific term clearly.

[![](https://creativas.io/wp-content/uploads/2021/03/Match-acronyms-with-its-right-meaning.png)](https://creativas.io/wp-content/uploads/2021/03/Match-acronyms-with-its-right-meaning.png)

***Why is it essential to create a glossary for your Confluence pages?***

[Confluence](https://support.atlassian.com/confluence-cloud/) helps teams collaborate and share knowledge effectively through spaces, pages, and content.

Confluence users can easily collaborate: create, edit, comment, share, and even co-create content together via the same interface. Simply, Confluence is your corporate Wiki (What I Know Is).

Confluence has a wide range of features that can be extended by using add-ons or integrating other apps. Integrate it with a glossary app can take your team’s communication and collaboration to the next level: less misinterpreting, prevent communication gaps, strengthen the transfer of information.

***What app to use as a company glossary for Confluence?***

*Connect the dots across your terms!* This is how we describe Smart Terms glossary for Confluence.
Smart Terms allows [creating enriched definitions](https://help.creativas.io/terms/term-editor-5570571.html): related vocabulary (synonym, acronym,…) and media ( images, videos, and even audio). You can set your company terminology across pages, space, or all spaces of your Wiki using the [highlight option](https://help.creativas.io/terms/terms-highlight-5570577.html).
Smart Terms is available on Cloud, Server, and Data Center.

[![](https://creativas.io/wp-content/uploads/2021/03/Smart-Terms-PopUp-and-highlight-1.png)](https://creativas.io/wp-content/uploads/2021/03/Smart-Terms-PopUp-and-highlight-1.png)Highlight option for [Smart Terms for Confluence-Glossary](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?hosting=cloud&tab=overview)

In our [next blog post](https://creativas.io/how-to-start-a-glossary-for-confluence-in-3-steps-only-smart-terms), we will present all the incredible features of Smart Terms and how to use them.

 [ Know more about Smart Terms for Confluence ](https://help.creativas.io/terms/smart-terms-documentation-5570567.html) [ Try Smart Terms for Confluence ](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?hosting=cloud&tab=overview)

**Categories:** Smart Terms

**Tags:** Confluence, Definitions, Glossary, Highlight, HR

---

### [How to Start a glossary for Confluence in 3 Steps only: Smart Terms](https://creativas.io/how-to-start-a-glossary-for-confluence-in-3-steps-only-smart-terms)

**Published:** April 9, 2021
**Author:** Khawla Issaoui

**Excerpt:** In our previous blog post, we demonstrated how important it is to create a company glossary within Confluence to eliminate misunderstandings and ensure that all the work between team members is smooth.

**Content:**

In our previous blog post, we demonstrated how important it is to create a company glossary within Confluence to eliminate misunderstandings and ensure that all the work between team members is smooth.

Here are the most straightforward steps to start a glossary using[ Smart Terms for Confluence.](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?hosting=cloud&tab=overview)

We named these steps the **3Ss** standing for; Start from scratch, Set Highlight configuration & Set App permissions.

[![](https://creativas.io/wp-content/uploads/2021/04/Frame-2-8.png)](https://creativas.io/wp-content/uploads/2021/04/Frame-2-8.png)

##### 1 Start your glossary from scratch:

Once Smart Terms is installed, You will be able to start your glossary within Confluence.
Smart Terms allows [term creation](https://help.creativas.io/terms/create-a-term-5570589.html) in 3 ways: from the global glossary, from a space, or you can import a full list at a glance.

You can start by adding the term title, definition, and description.
For a rich glossary, you can add [different media types](https://help.creativas.io/terms/editor-overview-5570591.html#Editoroverview-6.Media) while using Smart Terms glossary: images, videos, audio, and even PDFs, and also you can add [related vocabulary](https://help.creativas.io/terms/editor-overview-5570591.html#Editoroverview-5.Relatedvocabulary) to connect the dots across the terms.

The app’s new interface allows you to easily search for terms by title, related vocabulary, definition, labels, and alphabetical filtering.

##### 2 Set Highlight configuration

[Highlighting terms](https://help.creativas.io/terms/terms-highlight-5570577.html) is one of the main features of Smart Terms where Confluence users can easily identify terms with terminology, in other words, terms that are added to the glossary.

This feature can be manageable like you can customize the highlight appearance or identify when ( highlight engine) and where( highlight option) the highlight should be functional.

##### 3 Set App permissions

Confluence admin can identify who is eligible to create a glossary ( [permissions](https://help.creativas.io/terms/permissions-server-5570641.html)) and who is not ( restrictions).

[![](https://creativas.io/wp-content/uploads/2021/04/Frame-7-2.png)](https://creativas.io/wp-content/uploads/2021/04/Frame-7-2.png)

Check these[ mini-tutorials](https://www.youtube.com/watch?v=BI--ckY_4sI&list=PLvfpaMmcAwP5yAVVa0DBGFjCiqQKix0sN) to know how you can start your Glossary within Confluence using Smart Terms.

 [ Download the full guide ](https://creativas.io/wp-content/uploads/2021/04/Use-Smart-Terms-for-Confluence.pdf) [ Try Smart Terms for Confluence ](https://marketplace.atlassian.com/apps/1219677) [ Learn more about Smart Terms ](https://help.creativas.io/terms/)

**Categories:** Smart Terms

**Tags:** Company glossary, Confluence, Glossary, Highlight

---

### [How to keep a rocking work outcome while working from home during COVID-19?](https://creativas.io/how-to-keep-a-rocking-work-outcome-while-working-from-home-during-covid-19)

**Published:** May 26, 2021
**Author:** Khawla Issaoui

**Excerpt:** After more than one year since this pandemic has started, we are more likely to be familiar with remote work, using all those communication and collaboration tools, emails became more casual, and having a zoom meeting with your kids around, your lovely puppy woofing, or wearing a cool t-shirt turned to be usual.

**Content:**

After more than one year since this pandemic has started, we are more likely to be familiar with remote work, using all those communication and collaboration tools, emails became more casual, and having a zoom meeting with your kids around, your lovely puppy woofing, or wearing a cool t-shirt turned to be usual.

You might be one of many reading this blog from your freshly established home-desks (we bet that you are done working from your living room couch or the kitchen table) or maybe lucky enough to be working from your office with all the team members around.

With all of those things going around you at home, do you think you can keep that balance of performance and Well-being even when you are WFH?

**3 factors** can affect remote work outcome ( Perf & well-being) during this pandemic:

- Remote work challenges ( Procrastination, ineffective communication, Work-home interference, loneliness)
- Virtual work characteristics (Social support, Job autonomy, Monitoring, Workload)
- Personal traits (self-discipline)

### **Factor 1: Remote work challenges**

These challenges are mainly related to the remote worker’s attitude in accomplishing tasks, communication style, home-work setting, and socialization.

***Work-Home Interference:*** When kids are also studying from home, your homie is on remote work, or even your pet keeps rooming around; this may cause distraction or interruption when you are in a call with a colleague, client, or an important partner.

[![Work-Home Interference:](https://creativas.io/wp-content/uploads/2021/05/giphy-1.gif)](https://creativas.io/wp-content/uploads/2021/05/giphy-1.gif)

***Solution?*** “Precautions are better than cure!” Make sure to stay in a closed room, inform your family memberS that you will be in an important meeting, turn off the cam if not needed, and set your phone on silent mode, Voilà!

***Ineffective Communication:*** How many “I cannot hear you” or “I lost connection” did you hear during this year? Information and communication technologies ( ICTs) became the one and only way to keep communication and work going when Face-to-Face meetings became “forbidden.”

[![](https://creativas.io/wp-content/uploads/2021/05/giphy-1-1.gif)](https://creativas.io/wp-content/uploads/2021/05/giphy-1-1.gif)

***Solution?*** Make sure to have a good Internet Connection, set off your mic when no need for less distraction and effective communication, send a follow-up email/ notes after each meeting to ensure a common understanding of all the covered points. You can use [the meeting notes template](https://www.atlassian.com/software/confluence/templates/meeting-notes) if you are a[ Confluence](https://www.atlassian.com/software/confluence) user to make sure that everyone uses the same outline.

***Procrastination:*** “Procrastination can be from a combination of mental and physical health issues,” says Nitin Desai. “The pandemic has caused increased stress, anxiety, and depression, leading to more individuals suffering from those underlying conditions, leading to more procrastination.”

[![](https://creativas.io/wp-content/uploads/2021/05/200.gif)](https://creativas.io/wp-content/uploads/2021/05/200.gif)

***Solution:*** Start by dividing your tasks into small steps and actions; Use [Trello](https://trello.com/home "https://trello.com/home"), [*Todoist,* ](https://todoist.com/ "https://todoist.com/")or the new Atlassian tool*,* [*Jira work management*](https://www.atlassian.com/software/jira/work-management "https://www.atlassian.com/software/jira/work-management") to organize work with deadlines and priority; find a team partner who can push you forward to make sure you accomplish your tasks. Mindfulness and self-compassion are your best friends.

***Loneliness:*** This sub-factor is one of the hardest challenges, maybe. We all miss coffee breaks, after-works with our colleagues, our old going-outs & gatherings, and the opportunity of meeting our beloved ones, which strongly contribute to the feeling of loneliness.

[![](https://creativas.io/wp-content/uploads/2021/05/giphy-2.gif)](https://creativas.io/wp-content/uploads/2021/05/giphy-2.gif)

***Solution***: ICTs are your exclusive remedy: chat, call and text your colleagues; organize an online after-work or weekly virtual lunch using [Slack](https://slack.com/intl/en-tn/), [Zoom](https://zoom.us/), or [Google Meets](https://meet.google.com/); play collaborative games like Pictionary.

### **Factor 2:Remote Work Characteristics**

This reflects the work quality of an employee when working remotely. Usually, these characteristics affect and influence the work output effectiveness indirectly. In other words, **RW characteristics** affect **RW challenges** which affect **RW outcome.**

***Job autonomy:*** When employees can decide what, when, and how to accomplish a task without referring to a manager or senior, this is what we call Job autonomy. It is one of the qualities that an effective employee should have even before the era of working from home. This also means saving time by choosing productive ways while doing a task and a balanced Work-life.

***Monitoring:*** As mentioned above, monitoring could be one of the solutions for procrastination. Having a supervisor or a teammate to whom you can report your progress is claimed to be a positive ritual for a better remote work outcome.

***Workload:*** “Are we starting work earlier? Stopping later? Has taken a break for lunch been canceled?” According to a study done by Arik Friedman, a Principal Data Scientist at Atlassian, remote workers are working extra hours or thinking about work during their off-hours more than they used to.

***Social support:*** The remedy to decrease the feeling of loneliness.

### **Factor 3: Self-discipline**

Remote work allows us to be closer to the place we love the most, “Home.” Hence, it could be a source of stress and distraction. Therefore to become an effective remote worker, you need to have an iron will and proper discipline.

### **Sum up:**

![](https://creativas.io/wp-content/uploads/2021/05/Frame-99-2.png)

- This blog is inspired by a research study conducted by Chinese-Australian professors doing semi-structured interviews with Chinese employees.

##### [*Check out our apps for Confluence*](https://marketplace.atlassian.com/vendors/1214340/creativas)

 [ Check out our apps for Confluence ](https://marketplace.atlassian.com/vendors/1214340/creativas)

**Categories:** Smart Courses for Confluence, Smart Terms

**Tags:** Collaboration, Confluence

---

### [The remote onboarding in the era of COVID-19: for Confluence users only](https://creativas.io/the-remote-onboarding-in-the-era-of-covid-19-for-confluence-users-only)

**Published:** January 21, 2021
**Author:** Khawla Issaoui

**Excerpt:** After a long selection process, we finally found a suitable candidate for the vacant job position in Creativas: young, active, motivated with the requested knowledge and skills; just the perfect match...

**Content:**

Paris, 13 March:

After a long selection process, we finally found a suitable candidate for the vacant job position in [Creativas](https://creativas.io/): young, active, motivated with the requested knowledge and skills; just the perfect match. 
The new hire was overwhelmed to meet the rest of the team, join our Paris office, and start his new journey.

However, things didn’t go as expected, COVID-19 spread widely in France, and the government announced a country lockdown.

Remote work was an easy-to-go option for our team, as we were already familiar with online collaboration and project management tools such as [Confluence](https://www.atlassian.com/software/confluence), [Trello](https://techup.atlassian.net/wiki/spaces/MK/overview), [Jira](https://www.atlassian.com/software/jira)… 
But what about our new hire, doesn’t seem to be an excellent start for him, right? 
The same situation encountered by many businesses across the world where many leading tech companies in Silicon Valley, like Microsoft, Facebook, Apple… considered remote and flexible work as the new standard.

Here are some tips on how we used [Confluence ](https://www.atlassian.com/software/confluence)and other [Atlassian apps](https://marketplace.atlassian.com/) to successfully onboard our new collaborator:

### Tip 1: One is enough, don’t get lost between spaces

Create just one onboarding space in Confluence: Centralize all the resources in one space by creating different pages for each phase of your remote onboarding. This helps new hires to get back always to the same references whenever they feel lost. Gather all your docs and links in just one place…everything you need in the same space!
You can start by using the [90-day plan template for Confluence](https://www.atlassian.com/software/confluence/templates/90-day-plan). Atlassian recommends dividing the page into two sections: one at the top for quick links and one at the bottom for internal glossaries and resources.

[![](https://creativas.io/wp-content/uploads/2021/01/onboarding-template-for-Confluence.jpg)](https://creativas.io/wp-content/uploads/2021/01/onboarding-template-for-Confluence.jpg)Check out [pages templates for Confluence ](https://www.atlassian.com/software/confluence/templates) by Atlassian### Tip 2: Set up an onboarding process board

With the help of Trello or any similar tool, create a board mentioning pre-boarding and onboarding steps, tasks, and actions assigned to specific team members with deadlines, checklists…

[![](https://creativas.io/wp-content/uploads/2021/01/New-Hire-onboarding-board-Trello.png)](https://creativas.io/wp-content/uploads/2021/01/New-Hire-onboarding-board-Trello.png)Check out the [New Hire Onboarding board ](https://trello.com/b/qr3AcASr/new-hire-onboarding) sample by Trello### Tip 3: Meet the squad and virtual office tours

There are two ways to present the team members to the new hires: ask them to make short funny videos to introduce themselves individually.
Or, you can schedule a virtual get-together using [Zoom](https://zoom.us/), [Slack](https://slack.com/), [Google meet](https://meet.google.com/), or any other video conferencing tools.

Share with them some pictures of your old team building activities, events, office parties…

### Tip 4: Introduce all the tools you use in your company

While remote onboarding, gather all the tools your organization frequently uses; provide a detailed introduction or a demonstration about how each tool works and which parts are more relevant to your context.

In our case, we built an interactive course for each tool using [Smart Courses](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=datacenter&tab=overview). We categorized these courses into the onboarding category within the “Remote Onboarding” space.

[![](https://creativas.io/wp-content/uploads/2021/01/Tools-Courses.gif)](https://creativas.io/wp-content/uploads/2021/01/Tools-Courses.gif)Course to introduce Confluence using[ Smart Courses](https://infra.techup.io/confdemo/)Check these [Atlassian tools](https://www.atlassian.com/practices/remote) for stronger remote teamwork collaboration.

### Tip 5: Build your organization glossary

Make a glossary with the frequently used terms in your organization to familiarize the newbies with your company jargon.
Check [Smart Terms](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?hosting=cloud&tab=overview) to know how to build a glossary within Confluence with enriched media assets.

[![](https://creativas.io/wp-content/uploads/2021/01/Smart-Terms-for-Confluence.jpg)](https://creativas.io/wp-content/uploads/2021/01/Smart-Terms-for-Confluence.jpg)Check out Smart Terms### Tip 6: Learn about the organization

Build [informative courses](https://marketplace.atlassian.com/apps/1216979/learnup-for-confluence-lms?hosting=server&tab=overview) about your organization’s culture, products, and services using a dash of media types with a powerful and rich [course editor](https://help.creativas.io/lms/learning-capsules-1180933.html) supporting images, videos, audio, Slideshare, PDFs, webpages…

### Tip 7: Add the new hire to your social groups

In the absence of team buildings and coffee breaks, making the newbie feel welcomed is still possible. Make the new hire feel like a part of the family: share some fun via your social media groups, or enjoy remote after work( video games, movies…)

### Tip 8: A bit of fun never hurts

Gamification can help new hires to familiarize themselves with the organization culture.
Get inspired and know how Atlassian teams are doing[ virtual team building activities](https://www.atlassian.com/blog/teamwork/virtual-team-building-activities-remote-teams).

### Tip 9: Ask your buddy anything:

Assign a buddy ( teammate) to guide the newbies in their first steps.

### Tip 10: Check newbies “go with the flow”

How is that? By verifying course progress for each newbie or quiz results, you can evaluate your remote onboarding’s success rate.

After providing all necessary resources to the newbies, the department manager, or the ones in charge, need to track their progress. As we are using Smart Courses, we used the [exam mode option ](https://help.creativas.io/lms/sessions-1180951.html#Sessions-Exammode)and the [metrics module](https://help.creativas.io/lms/metrics-and-reporting-1180953.html). Later on, we assigned other courses to the newbies depending on their progress rates.

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Collaboration, Confluence, Glossary, Onboarding, Project management

---

### [The key to better communication management with Smart Terms for Confluence](https://creativas.io/the-key-to-better-communication-management-with-smart-terms-for-confluence)

**Published:** July 26, 2021
**Author:** Salma Sahnoun

**Excerpt:** Communication, as a management function, is the process of creating, communicating and interpreting ideas, facts, opinions and feelings about work performance, organizational effectiveness and efficiency as well as goals attainment in organisation. "Radovic Markovic, M., & Salamzadeh, The Importance of Communication in Business Management.”

**Content:**

Communication, as a management function, is the process of creating, communicating and interpreting ideas, facts, opinions and feelings about work performance, organizational effectiveness and efficiency as well as goals attainment in organisation. “Radovic Markovic, M., & Salamzadeh, The Importance of Communication in Business Management.”

Smart Terms for Confluence was initially put together for this matter, but also to make your [enterprise glossary](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?hosting=cloud&tab=overview) meaningful across the departments and teams.

Providing the appropriate terminology is very important as every department in the company has its own terms and definitions, and assuring a rewarding functionality, it is mandatory to implement a customized glossary for each department.

How will this impact the company’s communication management system?

Here are 4 benefits of having [Smart Terms for Confluence](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?tab=overview&hosting=cloud) in your company.

##### **1. Promotes communication between team members**

Smart Terms for Confluence allows you to create or import definitions and add different media types ( images, video, audio, PDF files, and much more). This helps deliver accurate terms to the concerned teams. Smart Terms for Confluence allows you to live a unique experience throughout the creation process with the [several features ](https://help.creativas.io/terms/smart-terms-documentation-5570567.html)it has. The beneficial side in communication here lies in the relation between a marketing manager, for example, and a team of marketing coordinators and marketing assistants, as they can all access the shared Confluence pages or spaces between the team since it is agreed on that this is an efficient tool to make collaboration and communication smooth. To enhance the usage of Confluence, Smart Terms glossary is your friend to find the correct information and reduce the communication gap. Not to mention the fact that they usually have to explain specific terms to each other repeatedly, and this may sometimes lead to pointing out different right or wrong definitions. Smart Terms for Confluence saves you from this dilemma that may occur.

[![](https://creativas.io/wp-content/uploads/2021/07/Smart-Terms-Editor.png)](https://creativas.io/wp-content/uploads/2021/07/Smart-Terms-Editor.png)Smart Terms Editor#####  **2. Avoid misunderstandings and miscalculations**

The most unwanted thing in a team is a misunderstanding that can lead the communication process to a dead end. Synonyms, antonyms, acronyms, slangs, idioms, and [related vocabulary](https://help.creativas.io/terms/editor-overview-5570591.html#Editoroverview-5.Relatedvocabulary) can be added to Smart Terms to communicate the concept correctly. As long as an employee is well communicated with the correct terms, the work will be going in the right direction, and no false info will be generated.

How to start your own Glossary in Confluence?

##### **3. Smooth workflow**

If someone on the team needs assistance, they should find it right away in the glossary created by the company. The process of returning to your supervisor or manager and waiting for assistance will no longer be valid. All information needed can be found in the business glossary. This puts in favor the [highlight feature](https://help.creativas.io/terms/highlight-overview-5570601.html "https://help.creativas.io/terms/highlight-overview-5570601.html") of Smart Terms for Confluence. This feature is about [displaying the definition](https://help.creativas.io/terms/highlight-overview-5570601.html#Highlightoverview-2.Highlightpop-up "https://help.creativas.io/terms/highlight-overview-5570601.html#Highlightoverview-2.Highlightpop-up") as soon as you click on the term. If the communication is consistent, the workflow will be excellent.

[![](https://creativas.io/wp-content/uploads/2021/07/Workflow-with-Atlassian.png)](https://creativas.io/wp-content/uploads/2021/07/Workflow-with-Atlassian.png)Atlassian tools for a smooth workflow#####  **4. Successful training**

The onboarding process of newbies usually takes a fine period of time to communicate the company policies and procedures. To ensure [the onboarding went successfully](https://creativas.io/the-remote-onboarding-in-the-era-of-covid-19-for-confluence-users-only), it is better to have everything written down and saved in a space that every employee can return to whenever needed. Confluence can be a great tool for this. You can find other tools to ease the onboarding process, like [Trello](https://trello.com/b/qr3AcASr/new-hire-onboarding) or the new Atlassian tool Jira work management. Not to mention the training of new staff and the effort it needs to be communicated effectively. Not only Smart Terms for Confluence can contribute to this, but also our LMS app “[Smart Courses](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms),” which was recently featured as Staffpick in the Atlassian Marketplace, as an eLearning tool to deliver educational courses for the new hires.

[![](https://creativas.io/wp-content/uploads/2021/07/Smart-Courses-for-Confluence-LMS.png)](https://creativas.io/wp-content/uploads/2021/07/Smart-Courses-for-Confluence-LMS.png)

 [ Try Smart Terms for Confluence ](https://marketplace.atlassian.com/apps/1219677) [ Learn more about Smart Terms ](https://help.creativas.io/terms/)

**Categories:** Smart Terms

**Tags:** Confluence, Glossary, LMS, Onboarding, Training

---

### [Contribute to Team Building in Post-COVID era using Smart Courses for Confluence](https://creativas.io/contribute-to-team-building-in-post-covid-era-using-smart-courses-for-confluence)

**Published:** August 2, 2021
**Author:** Salma Sahnoun

**Excerpt:** As businesses worldwide started adapting to the COVID work-from-home lifestyle, all the team activities need to switch to remote activities. The team building that used to be held in the office or open space should now be held at home through online tools. In fact, this may sound inefficient or useless. The most important skill in an employee is adaptability. The latter shows the flexibility of individuals and how they can adapt to the work environment and requirements.

**Content:**

As businesses worldwide started adapting to the [COVID work-from-home lifestyle](https://creativas.io/how-to-keep-a-rocking-work-outcome-while-working-from-home-during-covid-19), all the team activities need to switch to remote activities. The team building that used to be held in the office or open space should now be held at home through online tools. In fact, this may sound inefficient or useless. The most important skill in an employee is adaptability. The latter shows the flexibility of individuals and how they can adapt to the work environment and requirements.

As COVID-19 forces entire companies to work from home, it is essential to explore how knowledge workers navigate through the challenges of changing working environments and how they can maintain “business as usual” through technological means and investigate the organisational, behavioural, and societal impacts of the pandemic. “Ågerfalk et al., 2020”

In this context, one of our e-learning app [Smart Courses for Confluence](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview) objectives is to contribute to the team building within businesses’ groups & staff.

How does it work?

The answer is just below.

Smart Courses for Confluence was designed to create educational content for teams or students.

The app has so many [fascinating features](https://www.youtube.com/watch?v=K_n9bXmazqs) that you can play with and go beyond expectations.

#####  **1. Quiz Questions**

Lead an enriching and fun e-learning experience by creating interactive questions and quiz games with predefined and open answers. One of the many options that Smart Courses for Confluence gives is the [Quiz Question](https://help.creativas.io/lms/learning-capsules-1180933.html#Learningcapsules-QuizQuestion) that’s dedicated to this matter. This capsule allows you to build a [whole course](https://demo.creativas.io/wiki/display/TB/courses/all?difficulty=0&sort=POPULARITY&sortType=DESC&section=ALL) with questions about fun facts, teamwork, work values, work environment preferences, or just let them suggest what their dream workplace would look like post-COVID.

[![](https://creativas.io/wp-content/uploads/2021/07/discover.png)](https://creativas.io/wp-content/uploads/2021/07/discover.png)Design a team building course with Smart Courses EditorGet to know your team by conducting a personality test, for example, or [discover what your team has in common](https://demo.creativas.io/wiki/courses/playcourse.action?course=30736409&capsule=1) by asking questions about hobbies, “about me” questions, or personal tastes. Anything that can be enjoyable to react to.

You can track your team’s answers by the feature [Global metrics](https://help.creativas.io/lms/global-metrics-1180957.html) and export an excel/CSV file for your reference, or conduct a Slack video call and share the answers and let the team engage and talk.

#####  **2. Find things in common**

If you have a large team, this game is the best icebreaker between colleagues. Every team member is supposed to create a course that contains questions and false/wrong answers about themselves. After that, they should share it with their name in the [course catalog](https://help.creativas.io/lms/course-catalog-overview-1180943.html). Each person can choose which course to attend to answer the questions about that specific person to find out if they have things in common. This encourages employees to know each other better and bond more. They can join a group call afterward to discuss the course results they got.

#####  **3. Movie day**

[![](https://creativas.io/wp-content/uploads/2021/07/Square-Video-Post-1080x1080-px.gif)](https://creativas.io/wp-content/uploads/2021/07/Square-Video-Post-1080x1080-px.gif)Convert a movie moral into a crouseGoing to the movies is now an old trend as the COVID-19 had us changing our lifestyle and habits to adapt to social distancing and wearing a mask everywhere we go. We can’t head out to the movies but indeed can watch it at home. What if we want to watch it as a group? What if we can watch, discuss and debate about a team spirit movie? This can be an excellent idea for team building. Many movies such as “Miracle” or “The Avengers” can be great for your team. These types of movies teach lessons at the end.

To make sure all the team watched, you can ask them to [create and co-design courses](https://demo.creativas.io/wiki/display/TB/courses/all?difficulty=0&sort=POPULARITY&sortType=DESC&section=ALL) with each other on Smart Courses for Confluence to analyze or provide what they learned from the movie and then they can [assign](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Assign) it to the different team groups to share knowledge. Smart Courses allows them to [link or attach](https://help.creativas.io/lms/learning-capsules-1180933.html#Learningcapsules-Video&Audio) images & audio about the movie, or even put Youtube, Vimeo, Streamable videos, and so much more.

[![](https://creativas.io/wp-content/uploads/2021/07/lesson.png)](https://creativas.io/wp-content/uploads/2021/07/lesson.png)Movie lesson: Smart Courses Editor [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Excel, Learning

---

### [Tips on how to improve teams productivity with e-learning](https://creativas.io/tips-on-how-to-improve-teams-productivity-with-e-learning)

**Published:** August 5, 2021
**Author:** Salma Sahnoun

**Excerpt:** The evolution of technology led to the growth of information in general and learning in particular. This caused the revolution of the latter and generated e-learning, which is defined “as combining technology with learning, delivered using telecommunication and information technologies, and a type of training delivered on a computer supporting learning and organizational goals.” (Chen, 2008).

**Content:**

The evolution of technology led to the growth of information in general and learning in particular. This caused the revolution of the latter and generated e-learning, which is defined “as combining technology with learning, delivered using telecommunication and information technologies, and a type of training delivered on a computer supporting learning and organizational goals.” (Chen, 2008).

As previously spoken in our [blog ](https://creativas.io/etraining-program-successful-or-not)about the effectiveness of e-training, the latter is worldwide-agreed that it’s an efficient system to boost team members’ knowledge and skills. Businesses nowadays managed to integrate this into their working system as it is cost-effective and doesn’t need a big budget to promote. You don’t have to pay for the team traveling fees or the training space reservation.. but is this motivating enough for the team to learn?

Motivation is the key ingredient for a successful e-learning session. Businesses’ objectives are to enhance the teams’ productivity, and by that, we mean the outcome.

Here are some simple tips to follow for a more engaging yet motivational e-learning process.

##### **Use an engaging LMS tool:**

Choosing the right tool for your business is the first step to a rewarding e-learning process. Several important features have to exist. A variety of content creation options are mandatory to help the learner with visual and audio aids in addition to the text. It should have the question and quizzes option to customize the learning experience to each team member or student. Most importantly, the tool needs to be fun and easy to use.

“Higher productivity and satisfaction usually occur when employees are comfortable using any LMS. With proper training, employees would be more efficient, knowledgeable, and confident using different LMS.” (Ellis & Kuznia, 2014).

If you’re a Confluence user, we suggest that you take a look at our LMS tool [Smart Courses for Confluence](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview). It surely will satisfy your needs for this matter. To discover more about the app, you can check this [blog](https://creativas.io/sales-training-create-customized-courses-using-smart-courses).

##### **Employ just-in-time e-learning:**

Instead of scheduling an e-learning lesson for a week in advance or sometimes a month in advance, go for the JIT approach. Having to wait for the online lesson or training for months or weeks is in vain, as the team member or the student will forget what the training was for from the beginning and the latter’s aim won’t be as expected. Everyone hates waiting. That’s a fact. Therefore, this approach solves the issue for you and guarantees you a 100% effective e-learning session, therefore, a productive team.

Receiving the information just when needed is way more fruitful because people tend to learn better when they have to learn or when they need that specific information as it’s work-related or studies’ related. That will lead them to be more accurate with the job they’re doing, and the performance will be improved.

Think about it! For example, if you’re an IT developer, you’ll need to be continually updated with the latest IT hacks and programming skills to facilitate your work. You’ll sometimes get stuck in the middle of an HTML code to search for information or just find yourself unaware of the next step. Here, we talk about the JIT approach that will facilitate the work and make it consistent.

The manager, the lead, or the teacher can create relative courses with [Smart Courses for Confluence](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview) and add them to the [course catalog](https://help.creativas.io/lms/course-catalog-overview-1180943.html) just in case someone needed them. It will boost autonomy in the individual. By that, we will end up talking about more productive, confident, and engaged learners.

[![](https://creativas.io/wp-content/uploads/2021/08/Course-Catalog.gif)](https://creativas.io/wp-content/uploads/2021/08/Course-Catalog.gif)Course catalog overview##### **Integrate vocational e-learning:**

Vocational e-learning is the act of training specific skills and knowledge to staff to perform a precise job position. This can be done to students or team members. Many job positions don’t require the new hires to know everything before the start. Sometimes, they hire them because they have the needed soft skills to help them go through the process of learning the hard skills. Or, it’s a matter of customized platforms or tools for the company that you only learn how to use when you are hired. “In order to train staffs to perform more efficiently and economically, the industry provides e-learning system with web resources. The staff can facilitate their need in time-control and learning speed according to vocational e-learning systems” (Cheng & Chen, 2015).

In this context, vocational e-learning is used with the OJT approach, which is On-the-job Training. If you’re a Confluence user, you can provide information on different spaces for different departments. Your team can also interact and engage by putting comments or feedback on the content created. Since the concept is about learning anywhere and anytime, the staff can open their smart tablets or smartphones everywhere to go through Confluence and check the contents concerned.

If you have newbies, you’d want to share a bunch of courses with them without letting the other departments see them. You can use the [restrictions](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Restrictions) feature we have in Smart Courses for Confluence. Simply add a group of your team with whom you want to share the courses as they’re the only ones concerned.

How to add restrictions to your course?

 [ Learn more about Smart Courses ](https://help.creativas.io/lms) [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, LMS, Quizzes, Training

---

### [For better terminology management](https://creativas.io/for-better-terminology-management)

**Published:** August 10, 2021
**Author:** Salma Sahnoun

**Excerpt:** Many companies nowadays are facing terminological problems due to a lack of awareness of terminology management system importance. The latter is a helpful way to boost companies' work organization and communication. Also, it highlights the presence of teams within the company and makes the brand shine in the global market.

**Content:**

Many companies nowadays are facing terminological problems due to a lack of awareness of terminology management system importance. The latter is a helpful way to boost companies’ work organization and communication. Also, it highlights the presence of teams within the company and makes the brand shine in the global market.

To better understand this system, Kremer, Kolbe, and Brenner, 2003 point out that “Terminology Management is the sum of organizational units, processes, and instruments that support the creation and management of terms and classifications in a specific subject area.” When this is achieved, consistent terminology will be implemented.

Terminology management is essential and should be used in all companies, not just the big ones. Felber & Budin,1989 point out that two very important tools for Terminology Management are document thesaurus (glossaries) and classification schemes (taxonomies).

#### Glossary:

If you’re a Confluence user, the first thing that comes to your mind when we say glossaries is [Smart Terms for Confluence.](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?tab=overview&hosting=cloud) As stated before in our [blog](https://creativas.io/make-glossaries-not-war-the-importance-of-smart-terms-for-confluence-users) “Make glossaries not war”, glossaries are important to every organization as they enhance internal and external communication within a team and between company stakeholders. Each department has its vocabulary and lexical field. It’s mandatory that every team gets accurate information and have a clear meaning for each term. As (Champe 1996) points out, “when people need to discuss the description of some word, it is very important that everyone understands the description in the same way.”

Smart Terms for Confluence AKA glossary saves you a lot of time and gives a better vision of the company terminology. It comes with [several features](https://help.creativas.io/terms/smart-terms-documentation-5570567.html) that contribute to enriched terms’ definitions, related vocabulary (synonyms, acronyms, slang, idioms, and others), and globalized glossaries across spaces, and [much more](https://www.youtube.com/watch?v=jvB4o2MAevA).

#### Taxonomy:

“A taxonomy is a classification schema to organize information in a hierarchical manner.” (Gaus & Leiner 2000, Bailey 1994). “Complexity reduction and navigation facilitation are the main reasons for using taxonomies.” (Logan 2001). In other words, taxonomies are used to organize the terms within the glossary to avoid any misleading search results.

Taxonomies not only improve the appearance of keywords but also improve search results because they allow you to categorize information properly. If taxonomy is not implemented, you can get the same term showing up repeatedly in several classifications. That, for example, leads to misconceptions. In Smart Terms for Confluence, you have the option [labels](https://help.creativas.io/terms/editor-overview-5570591.html#Editoroverview-4.Labels) that allow you to classify the term in which category you’d like so that it shows up only in it. By using Smart Terms, users have a [common denominator](https://help.creativas.io/terms/glossary-overview-5570593.html#Glossaryoverview-3.Labelsfilter) for the meaning of the terms they are searching for, further improving search results. Another feature that’s related to taxonomy in Smart Courses is the [alphabetical index](https://help.creativas.io/terms/glossary-overview-5570593.html#Glossaryoverview-6.Alphabeticalindex). The first letter of the added term is automatically added to the index list, and all terms that start with the same letters are by default classified in that alphabetical index.

#### Implementation of both of them in Smart Terms for Confluence:

As previously mentioned, Smart Terms includes features for both creating a business glossary and having the taxonomy to categorize it for better search results. Kremer et al. “show that ideally both tools should be used together since they complement each other. One can imagine that a taxonomy would not work if there was no common understanding of included terms and dimensions and if they were interpreted differently, leading to ambiguous classifications.” By experience and research, glossaries and taxonomies work best if they are implemented together in the same place or tool. Many terminological deficits are solved if both instruments are there.

[![](https://creativas.io/wp-content/uploads/2021/08/TERMINOLOGY-MANAGEMENT.jpg)](https://creativas.io/wp-content/uploads/2021/08/TERMINOLOGY-MANAGEMENT.jpg)Terminology within Smart Terms for Confluence GlossaryThis approach was advised by researchers since the 19s as previously mentioned in several references, and this was put in this blog on purpose to highlight the fact that it’s not a matter of technology innovation or so. It’s more of a policy that was, still and will always be successful and beneficial for businesses in general.

For better terminology management, use Smart Courses for Confluence and navigate, search, and store easily and accurately through your glossary.

 [ Try Smart Terms for Confluence ](https://marketplace.atlassian.com/apps/1219677) [ Learn more about Smart Terms ](https://help.creativas.io/terms/)

**Categories:** Smart Terms

**Tags:** Confluence, Definitions, Glossary, Highlight, Terminology management

---

### [Engage teams more in e-learning](https://creativas.io/engage-teams-more-in-e-learning)

**Published:** August 16, 2021
**Author:** Salma Sahnoun

**Excerpt:** Due to COVID19, everything is now done remotely. We mainly talk about businesses here, as they adapted to this new lifestyle accordingly. However, since the learning and development of teams are essential, they switched to remote training for corporate learning.

**Content:**

Due to COVID19, everything is now done remotely. We mainly talk about businesses here, as they adapted to this new lifestyle accordingly. However, since the learning and development of teams are essential, they switched to remote training for corporate learning. To mentor your team, you need a detailed program, even if it’s a remote one. As Goodman, 2020 said, “A mentoring program is one of the best ways to develop and promote a more inclusive organization.”

How can you ensure an engaging program and guarantee that learners are learning, not just looking at some lectured content?

Studies show that presenting some random content on the screen is not effective. In fact, learners tend to get bored and lose motivation. For a more engaging e-learning experience, here are some tips to follow.

### Be different:

Identify your teams’ needs and then create the content accordingly. The latter has to be unique and looking smooth for the learners. Learners tend to learn more when the information is taught in a spontaneous and informal way. “According to Esher, the best mentoring programs offer flexibility and opportunities for multiple forms of mentoring, and the most successful mentoring relationships need to look and feel informal or spontaneously developed relationships.” (Goodman, 2020). Keep the content relevant and of high quality, and make sure to include visual and audio aids even. This has to be easy to navigate to guarantee that the learner won’t get lost in the middle. You have to maintain not only a rich course but also an entertaining one. You can use [Smart Courses for Confluence](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?tab=overview&hosting=cloud "https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?tab=overview&hosting=cloud") as it guarantees you all of the mentioned above.

![](https://media.giphy.com/media/h5Wg6KgploGhP2yarh/giphy.gif)

### Give & Receive:

As we called it, “Give & Receive”, this rule is about feedback. Giving and receiving feedback to and from learners is very important and here’s why:

- Give feedback to learners:

Completing a course is not enough nor for the learner neither for you. The important part about the course is to make sure the learners got the objective of it and comprehend it well. Not because it’s e-learning, then it’s not possible to provide feedback. It’s the opposite. It’s just you’re not there in person to do it. For example, you can include [quizzes and open questions](https://help.creativas.io/lms/learning-capsules-1180933.html#Learningcapsules-QuizQuestion "https://help.creativas.io/lms/learning-capsules-1180933.html#Learningcapsules-QuizQuestion") to help you collect information about what they acknowledged from the course and arrange a call or a meeting after that to give them a follow-up.

Another way to give feedback is by including it in the course if you’re doing the [exam mode](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Exammode "https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Exammode") or just the [question capsule](https://help.creativas.io/lms/learning-capsules-1180933.html#Learningcapsules-ConfluenceQuestionintegration "https://help.creativas.io/lms/learning-capsules-1180933.html#Learningcapsules-ConfluenceQuestionintegration"). When the learner responds to a question, an explanatory note in the body of a customized message pops up to tell if it’s a right or wrong answer and why. This can be stated as a strategy to ensure the learner is getting the information, not just answering questions and not knowing why it’s wrong or right, as sometimes the reply can be a lucky guess.

[![](https://creativas.io/wp-content/uploads/2021/08/custtomized-message-3.gif)](https://creativas.io/wp-content/uploads/2021/08/custtomized-message-3.gif)How to insert a customized message in the course

- Receive feedback from learners:

It’s constructive for both parties to receive feedback from the learner. In a way, it aids the course creator in designing more relatable and practical courses the next time. In another, learners are benefited by default. “Organizations must create a supportive environment allowing experimentation through feedback and iteration. Working and learning in new ways requires openness and transparency from leaders to permit learning from failed experiments, as well.” (Saunderson, 2021)

You can do the same thing as in giving feedback. Include questions at the end of the course, but they have to be more targeted and specific because you need detailed data. For example, ask about how the course was, how it can be improved, let them put their suggestions, ask if anything specific they want to learn about, etc. Millions of questions you can put depending on the course and your company’s objectives.

Or, to make it easier for you and the team, just tell them to put their feedback or questions in the “Give your feedback” button as demonstrated below. The course creator will receive emails with all feedbacks.

[![](https://creativas.io/wp-content/uploads/2021/08/feedback-from-learners-4.gif)](https://creativas.io/wp-content/uploads/2021/08/feedback-from-learners-4.gif)How to send feedback to the course creator in Smart Courses

Another interesting feature that can tell you if they liked the course or not is the rating part in the [final screen](https://help.creativas.io/lms/sessions-1180951.html#Sessions-Finalscreen "https://help.creativas.io/lms/sessions-1180951.html#Sessions-Finalscreen") of the course.

[![](https://creativas.io/wp-content/uploads/2021/08/Rate-the-course-1.png)](https://creativas.io/wp-content/uploads/2021/08/Rate-the-course-1.png)Course rating

Lastly, you can just have a look at the feature [Metrics and reporting](https://help.creativas.io/lms/metrics-and-reporting-1180953.html "https://help.creativas.io/lms/metrics-and-reporting-1180953.html") if you’re using Smart Courses for Confluence. It shows you how much the learners were engaged with the course and their performance within it. It’s an easy and fast way to pull data for your organization.

![](https://media.giphy.com/media/h08E3tuV8LXswr6mF0/giphy.gif)

### Make it interactive:

Making e-learning more interactive is a surefire way to boost learner engagement. Several strategies are put on the table, but you can choose whatever suits you and your team. If it’s a web e-learning session, you can ask everyone to turn on their videos and engage with them for the first 5 minutes to ensure everyone is participating. Build a short conversation every 10 minutes to allow everyone to discuss or ask about what they’ve seen so far. Use learners’ first names’ to address participants when you’re talking; it means you’re paying attention to them or what they’re saying, and it positively impacts them.

![](https://media.giphy.com/media/VFvzkGdxfeg5qwDJUF/giphy.gif)

- This part is inspired by TRAINING INDUSTRY. More strategies are on their website.

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding) [ Learn more about Smart Courses ](https://help.creativas.io/lms/smart-courses-documentation-1180923.html)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, Quizzes, Reporting, Training

---

### [Blended learning for the Post-COVID era!](https://creativas.io/blended-learning-for-the-post-covid-era)

**Published:** August 18, 2021
**Author:** Khawla Issaoui

**Excerpt:** A year ago, we dreamed of the moment of getting back to our regular old lives and jump into those little life experiences to remember the taste of freedom, happiness… the taste of life. And Voilà, life starts to get back to normal in many parts of the world but with a different lifestyle and new habits. This COVID had brought new perspectives and changed the way we work, learn, and live.

**Content:**

A year ago, we dreamed of the moment of getting back to our regular old lives and jump into those little life experiences to remember the taste of freedom, happiness… the taste of life. And Voilà, life starts to get back to normal in many parts of the world but with a different lifestyle and new habits. This COVID had brought new perspectives and changed the way we work, learn, and live.

But here we are living in a Newton Cradle: one ball is the COVID leftovers (anxiety, pain, fear), and the other is the desperate craving to get back to the usual joyful life.
This pandemic has forced us to adapt and engage in the massive usage of virtual platforms as a first-aid-plan to maintain continuity in work & education.

[![](https://creativas.io/wp-content/uploads/2021/08/Newton-Cradle.gif)](https://creativas.io/wp-content/uploads/2021/08/Newton-Cradle.gif)
Hence the question: do we still need to rely on virtual platforms to teach and learn? Or get back to the traditional classes approach? Or rely on both?

Using a blend of learning approaches means combining different media types that complete each other to get the best outcome. This seems to be the most adequate learning approach as a post-COVID not only for universities and educational institutions but also for companies and business organizations.

In a recent research study done by the *International Journal of Data and Network Science* ( June 2021), Blended learning was defined as follows: 
 **“**Blended learning involves numerous approaches such as formal (teacher-led classrooms) and informal (e.g., role modeling and collegial connections) live face-to-face approaches, formal (live e-learning classes) and informal (e.g., emails and online communities) virtual collaborations, self-paced learning (e.g., online resource links, simulations, web-learning modules, online self-assessment, and workbooks), as well as performance support via knowledge databases, help systems, documentation, and performance support tools.**”**

##### **So what does it take to implement a successful blended learning approach within your organization?** 

According to studies, **3 main success factors** can influence a blended learning adoption;

- **Human variables**: competency to learn independently, experience with technological tools, learners preference of blended learning…
- **Instructional variables**: cost, time, effort, management support, learner support to ensure a high involvement…
- **Learning variables**: the presence of a clear learning strategy, technological and instructional support, awareness, and attitude toward blended learning …

##### **How to plan, develop, deliver, manage and evaluate a blended learning program?**

Referring to one of the milestones of blended learning, [Khan’s octagonal blended learning framework](https://www.linkedin.com/feed/update/urn:li:activity:6808353654819561472/), here are the 8 dimensions of this framework that serves to implement a meaningful well-distributed learning environment.

  [ ![1](https://creativas.io/wp-content/gallery/khans-blended-learning-framework/thumbs/thumbs_1.png?t=1629276496 "1") ](https://creativas.io/wp-content/gallery/khans-blended-learning-framework/1.png?t=1629276496) 

 [ ![3](https://creativas.io/wp-content/gallery/khans-blended-learning-framework/thumbs/thumbs_3.png?t=1629276497 "3") ](https://creativas.io/wp-content/gallery/khans-blended-learning-framework/3.png?t=1629276497) 

 [ ![2](https://creativas.io/wp-content/gallery/khans-blended-learning-framework/thumbs/thumbs_2.png?t=1629276497 "2") ](https://creativas.io/wp-content/gallery/khans-blended-learning-framework/2.png?t=1629276497) 

 [ ![4](https://creativas.io/wp-content/gallery/khans-blended-learning-framework/thumbs/thumbs_4.png?t=1629276497 "4") ](https://creativas.io/wp-content/gallery/khans-blended-learning-framework/4.png?t=1629276497) 

 [ ![6](https://creativas.io/wp-content/gallery/khans-blended-learning-framework/thumbs/thumbs_6.png?t=1629276497 "6") ](https://creativas.io/wp-content/gallery/khans-blended-learning-framework/6.png?t=1629276497) 

 [ ![5](https://creativas.io/wp-content/gallery/khans-blended-learning-framework/thumbs/thumbs_5.png?t=1629276498 "5") ](https://creativas.io/wp-content/gallery/khans-blended-learning-framework/5.png?t=1629276498) 

 [ ![7](https://creativas.io/wp-content/gallery/khans-blended-learning-framework/thumbs/thumbs_7.png?t=1629276498 "7") ](https://creativas.io/wp-content/gallery/khans-blended-learning-framework/7.png?t=1629276498) 

 [ ![8](https://creativas.io/wp-content/gallery/khans-blended-learning-framework/thumbs/thumbs_8.png?t=1629276498 "8") ](https://creativas.io/wp-content/gallery/khans-blended-learning-framework/8.png?t=1629276498) 

 [ ![9](https://creativas.io/wp-content/gallery/khans-blended-learning-framework/thumbs/thumbs_9.png?t=1629276498 "9") ](https://creativas.io/wp-content/gallery/khans-blended-learning-framework/9.png?t=1629276498) 

 [ ![10](https://creativas.io/wp-content/gallery/khans-blended-learning-framework/thumbs/thumbs_10.png?t=1629276498 "10") ](https://creativas.io/wp-content/gallery/khans-blended-learning-framework/10.png?t=1629276498) 

 [ ![11](https://creativas.io/wp-content/gallery/khans-blended-learning-framework/thumbs/thumbs_11.png?t=1629276498 "11") ](https://creativas.io/wp-content/gallery/khans-blended-learning-framework/11.png?t=1629276498) 

Khan’s blended learning framework

##### Why can an LMS be part of the blended learning technological facilitator?

LMS tools ( learning management systems) are commonly known for their anytime anywhere learning approach, where learners can attend their courses from any place at their own pace. This can help increase the learner’s acceptance and involvement in the blended learning approach, especially after “ flex-office” imposed by the new post-COVID lifestyle. 
Another criterion of LMSs that can be a game-changer is the fact of supporting various content types. In its definition, blended learning is based on the use of different learning approaches and learning media and content types. Taking[ Smart Courses for Confluence LMS](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview "https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview") as an example, it supports almost every [content type ](https://help.creativas.io/lms/learning-capsules-1180933.html "https://help.creativas.io/lms/learning-capsules-1180933.html")needed to design outstanding online courses, from adding customized questions to adding HTML codes.

[![](https://creativas.io/wp-content/uploads/2021/08/Square-Video-Post-1080x1080-px-Facebook-Video-Cover-11.gif)](https://creativas.io/wp-content/uploads/2021/08/Square-Video-Post-1080x1080-px-Facebook-Video-Cover-11.gif)

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Documentation, Learning, Learning management, LMS

---

### [Adaptive learning through an e-learning tool](https://creativas.io/adaptive-learning-through-an-e-learning-tool)

**Published:** August 27, 2021
**Author:** Salma Sahnoun

**Excerpt:** Adaptive learning has existed in education history since the 1950s, but people started paying it more attention again in 2020 when COVID invaded the world. With the existence of e-learning, people thought it’s a beneficial idea to merge adaptive learning with an e-learning tool, and more specifically, with a learning management system, LMS.

**Content:**

Adaptive learning has existed in education history since the 1950s, but people started paying it more attention again in 2020 when COVID invaded the world. With the existence of e-learning, people thought it’s a beneficial idea to merge adaptive learning with an e-learning tool, and more specifically, with a learning management system, LMS.

For those who don’t know adaptive learning, it’s “a type of personalized learning made possible by the use of computers. The adaptive learning system delivers assessments that evaluate students’ prior knowledge and then using artificial intelligence prescribes individualized learning content in a sequential manner that is designed to meet the learning needs of each individual.” (J. Ryoo and K. Winkelmann, 2021)

In other words, if we link this to e-learning, it’s about collecting personalized data about the learners, whether you’re an educational organization or a business, and then giving them custom online courses. The personalized data can be their personal learning needs, learning style, expectations, and so on.

There are 3 types of adaptive learning:

- Adaptivity of the content based on the learner’s needs
- Adaptivity of the content’s presentation mode and educational form
- Complete adaptivity (a mix between the two above)

**How can we implement adaptive learning in an e-learning tool?**

Different learning styles should be taken into consideration to ensure a reliable implementation. As you know in the pedagogy of teaching, the psychological and cognitive feature of the learner is vital because it has an impact on the learning style.

In this context, Felder and Silverman developed a 4 dimension-learning-styles model and called it the “**Felder-Silverman Learning Styles Model (FSLSM)**”. It guarantees adaptivity in e-learning tools and provides detailed information about each style to highlight the importance of each individual on aside. Each learner has their preferences and needs.

### 1. Active/Reflective

Active learners process information best when they are in teams or doing a classroom or team activity. They’re good team players. Reflective learners prefer individual work. They like to take their time to think about the information given.

### 2. Sensing/Intuitive

This is related to the type of information. Sensory learners are facts people. In other words, they like to go through real-life scenarios and practice real situations. They learn by living the moment as it is or by feeling like this happened in the real world. Intuitive learners are drawn to theories and hypothetical scenarios. Abstract ideas help them process the information better.

### 3. Visual/Verbal

This dimension is about the sensory channel, in which the learner prefers learning through visual or verbal information. The Felder-Silverman model states that most learners are visual ones. Visual learners engage better with graphs, illustrations, images, presentations, or diagrams, while verbal learners are more drawn to words, more specifically, texts or audio. They can also benefit from team discussions.

### 4. Sequential/Global

The 4th and the last dimension presents the progress of learning, whether it’s sequential or global. Starting with the sequential learners, they follow small but wise steps that most of the time have to be logical. They don’t do random steps. All information has to be organized systematically. Global learners, on the other hand, are the complete opposite. They tend to understand the entire image of the lesson but don’t know how they did it or what’s the connection between every piece of information. Give them a complex problem, and it will be solved, but they won’t tell you how they did it because they just don’t know how to explain it step by step.

##### Implementation of Adaptive learning into Smart Courses for Confluence LMS:

If you’re a Confluence user, you surely know Smart Courses or at least heard of it. It’s a learning management system that holds a massive list of features and offers the opportunity to insert many type of content. In the case of adaptive learning, we need personalized courses for learners, either in groups or individuals. In both cases, this is feasible with Smart Courses. All 4 dimensions of the Felder-Silverman learning styles model can be implemented in the courses with the variety of [content types](https://help.creativas.io/lms/learning-capsules-1180933.html "https://help.creativas.io/lms/learning-capsules-1180933.html") available on the app. You can even assign exams to them through the [exam mode](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Exammode "https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Exammode") feature. More details about the app are [here](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?tab=overview&hosting=cloud "https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?tab=overview&hosting=cloud").

[![](https://creativas.io/wp-content/uploads/2021/08/Square-Video-Post-1080x1080-px-1.gif)](https://creativas.io/wp-content/uploads/2021/08/Square-Video-Post-1080x1080-px-1.gif)Learning Capsules in Smart Courses for Confluence [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Exams, Learning, Learning management, LMS

---

### [Discover Smart Images  for Confluence](https://creativas.io/discover-smart-images-for-confluence)

**Published:** August 31, 2021
**Author:** Salma Sahnoun

**Excerpt:** Confluence is a great tool that enables users to collaborate and create outstanding pages with rich content through tables, images, macros...When it comes to Images, the native actions are limited to image alignment, insert links or write captions. So if the user needs to perform additional actions like cropping, adding filters, or adding annotation, the image needs to be processed via 3d-party-tools before being uploaded to Confluence. 

**Content:**

[Confluence](https://www.atlassian.com/software/confluence) is a great tool that enables users to collaborate and create outstanding pages with rich content through tables, images, macros…When it comes to Images, the native actions are limited to image alignment, insert links or write captions. So if the user needs to perform additional actions like cropping, adding filters, or adding annotation, the image needs to be processed via 3d-party-tools before being uploaded to Confluence.

But what about having a full image-editing tool inside Confluence?

It will definitely save time to users and provide a seamless image experience within Confluence.

Creativas’ team thought about a solution that fills that gap and took the challenge to even go beyond a basic image editing tool to provide an all-in-one image toolkit.

Creativas just released a new Confluence app: “[Smart Images](https://marketplace.atlassian.com/apps/1225000/smart-images-for-confluence?hosting=cloud&tab=overview)” which makes it possible to edit images, undo changes, add image maps, create sliders and galleries, and much more. You can now take your Confluence pages to the next level and spice them up with the numerous features of Smart Images for Confluence.

Smart Images for Confluence: All in one image toolkit for Confluence

**What are the key features?**

We are thrilled to announce the main features of Smart Images for Confluence:

### 1. Powerful image uploader

Don’t be lost between tabs, folders, Confluence pages & spaces, or web images!
Smart Images makes it smooth to pull images within Confluence page; simply drag and drop images or browse your system to [upload images ](https://help.creativas.io/smart-images/adding-images-8913000.html "https://help.creativas.io/smart-images/adding-images-8913000.html")or you can just select them from a chosen Confluence page or space.

[![](https://creativas.io/wp-content/uploads/2021/08/adding_images.png)](https://creativas.io/wp-content/uploads/2021/08/adding_images.png)Add images to Confluence page with Smart Images### 2. Comprehensive image editor

Smart Images provides a Graphic Designer image editing experience:

- [Annotate](https://help.creativas.io/smart-images/image-editor-8913002.html#Imageeditor-1.Annotate "https://help.creativas.io/smart-images/image-editor-8913002.html#Imageeditor-1.Annotate"): Drawing tool, Lines, Arrows, Rectangle, Ellipse, and dynamic text editor
- [Crop](https://help.creativas.io/smart-images/image-editor-8913002.html#Imageeditor-2.Crop "https://help.creativas.io/smart-images/image-editor-8913002.html#Imageeditor-2.Crop"), rotate, flip, and zoom
- [Finetune](https://help.creativas.io/smart-images/image-editor-8913002.html#Imageeditor-2.Finetune "https://help.creativas.io/smart-images/image-editor-8913002.html#Imageeditor-2.Finetune") Brightness, Contrast, Saturation, Exposure, Temperature, Gamma, Clarity, and Vignette
- Add artistic [filters](https://help.creativas.io/smart-images/image-editor-8913002.html#Imageeditor-3.Filter "https://help.creativas.io/smart-images/image-editor-8913002.html#Imageeditor-3.Filter")

 [![](https://creativas.io/wp-content/uploads/2021/08/image_editor_annotate-300x169.png)](https://creativas.io/wp-content/uploads/2021/08/image_editor_annotate.png "image_editor_annotate") 

  Annotate  [![](https://creativas.io/wp-content/uploads/2021/08/image_editor_crop-300x169.png)](https://creativas.io/wp-content/uploads/2021/08/image_editor_crop.png "image_editor_crop") 

  Crop  [![](https://creativas.io/wp-content/uploads/2021/08/image_editor_finetune-300x169.png)](https://creativas.io/wp-content/uploads/2021/08/image_editor_finetune.png "image_editor_finetune") 

  Finetune  [![](https://creativas.io/wp-content/uploads/2021/08/image_editor_filters-300x169.png)](https://creativas.io/wp-content/uploads/2021/08/image_editor_filters.png "image_editor_filters") 

  Filter  

You can easily update any change made to the images without worrying about versioning. Smart Images editor preserves your changes, so your edits are stored separately.

### 3. Image maps editor

Whether you need a Rectangle, Circle, or Polygon, you can [add ](https://help.creativas.io/smart-images/image-maps-8913004.html "https://help.creativas.io/smart-images/image-maps-8913004.html") image maps via these different shapes in your image. Image maps serve to draw clickable areas directly on the image. For example, select a Confluence page or set an URL as a target for the shape.

[![](https://creativas.io/wp-content/uploads/2021/08/image_maps.png)](https://creativas.io/wp-content/uploads/2021/08/image_maps.png)Smart Images for Confluence: Image maps### 4. Fully customizable Sliders and Galleries

To customize your Confluence image-set and display multiple images through elegant and responsive [sliders or galleries](https://help.creativas.io/smart-images/sliders-galleries-8913006.html "https://help.creativas.io/smart-images/sliders-galleries-8913006.html"), this is the appropriate feature for you where you can:

- Add Sliders and Galleries skins: Light, White or Dark
- Control navigation arrows, randomize images, add bullets or thumbnails
- Configure slider size and set image scaling
- Customize transition type, delay, and autoplay
- Easily switch to Full-screen mode

 [![](https://creativas.io/wp-content/uploads/2021/08/slider_options-300x169.png)](https://creativas.io/wp-content/uploads/2021/08/slider_options.png "slider_options") 

  Smart Images Slider  [![](https://creativas.io/wp-content/uploads/2021/08/gallery_options-300x169.png)](https://creativas.io/wp-content/uploads/2021/08/gallery_options.png "gallery_options") 

  Smart Images Gallery  

##### *[Try Smart Images for Confluence](https://marketplace.atlassian.com/apps/1225000/smart-images-for-confluence?hosting=cloud&tab=overview "https://marketplace.atlassian.com/apps/1216979/learnup-for-confluence-lms?hosting=server&tab=overview")*

##### *[Learn about Smart Images for Confluence](https://help.creativas.io/smart-images/ "https://marketplace.atlassian.com/apps/1216979/learnup-for-confluence-lms?hosting=server&tab=overview")*

 [ Try Smart Images for Confluence ](https://marketplace.atlassian.com/apps/1225000/smart-images-for-confluence?hosting=cloud&tab=overview) [ Learn about Smart Images ](https://help.creativas.io/smart-images/)

**Categories:** Smart Images

**Tags:** Confluence, Galleries, Image maps, Sliders, Tables

---

### [Keys to better decision-making](https://creativas.io/keys-to-better-decision-making)

**Published:** September 7, 2021
**Author:** Salma Sahnoun

**Excerpt:** We make decisions every day in our lives, yet we don't always make the right ones. Well, that's normal! You don't have to worry about it. What's more important is to seek the tips to be a more decisive person to ensure productivity and effectiveness.

**Content:**

We make decisions every day in our lives, yet we don’t always make the right ones. Well, that’s normal! You don’t have to worry about it. What’s more important is to seek the tips to be a more decisive person to ensure productivity and effectiveness.

Suppose you’re a director, a manager, a team leader, or holding whatever job position that requires you to be decisive. In that case, these are the steps you should follow to ensure effective decision-making and [enhance productivity rates](https://creativas.io/tips-on-how-to-improve-teams-productivity-with-e-learning "https://creativas.io/tips-on-how-to-improve-teams-productivity-with-e-learning").

##### Know the reason behind your decisions:

Every organization should set clear goals, and that’s the starting point. As a decision-maker, you should specify the objective you want to reach out of that decision and why you want to reach that objective or goal. Always search for promoting your company’s value and achieving its core purpose. Know your goals and the why behind them, and the path to the right direction will be more transparent for you.

##### Be aware of the risks:

Before jumping into a decision, ask yourself, “what could go wrong? or what’s the worst thing that could happen?” This helps you get a clear vision of the risks that could happen if you take that decision. Try to visualize it; if it’s something that doesn’t affect the business, then go for it; if it does, imagine it happening and try to figure out solutions to minimize that risk.

https://giphy.com/gifs/cbc-4NtoACOtY91DBXOdfH 

##### Put Analytics to work:

We’re usually familiar with using intuitions in our decision-making throughout the years, and it’s been the most used way. Like they said, “follow your intuition.” Intuitive decisions may leave money on the table. However, it’s not always the suitable method to make the right and risk-free decisions. Analytics are essential in every domain, and using them helps the business on different levels, including cutting costs and managing risks. Thomas et al. stated in the year 2010 that ‘Putting analytics to work is about improving performance in key business domains using data and analysis.”

Analytics is mainly about data, and this latter gives statistics and numbers about previous sales, profits, percentages of loss, and how much a company generated from a specific marketing campaign. This data allows decision-makers to detect the strengths and flaws of every previous investment. Thereby, identify the next move, and in this context, we mean decision.

Another example of analytics and data that became more common, especially after the COVID-19 pandemic, is the [training evaluation](https://creativas.io/etraining-program-successful-or-not). You can measure the e-learning effectiveness with numbers. It helps you get concrete data about whether this is returning on investment or not. If you don’t have the right LMS tool to provide you with [post-training metrics](https://help.creativas.io/lms/global-metrics-1180957.html), you can install our app, “[Smart Courses](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?tab=overview&hosting=cloud)” for Confluence.

[![](https://creativas.io/wp-content/uploads/2021/09/Course-metrics.jpg)](https://creativas.io/wp-content/uploads/2021/09/Course-metrics.jpg)Course metrics overview##### Expand the team:

After the Covid-19 pandemic, companies started minimizing teams and by that minimizing the decisions makers and limiting the authority to very small groups. However, this is not referring to benefit. Two opinions are better than one. That means the more, the better. In a business concept, it’s wise to include stakeholders in the meeting, especially when big decisions are taken. However, some decisions don’t require a bunch of people gathering around the table. Choose whose to involve smartly and wisely.

Another important element is to make sure everyone knows its limitations. In other words, everyone has a voice, but not everyone has the authority to implement. You’re just taking different perspectives, opinions, and points of view to ensure nothing is missing.

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, LMS, Training

---

### [How to insert an image differently in Smart Images for Confluence](https://creativas.io/how-to-insert-an-image-differently-in-smart-images-for-confluence)

**Published:** September 14, 2021
**Author:** Salma Sahnoun

**Excerpt:** Smart Images for Confluence is an image editor app that enables Confluence users to easily manipulate their pages and images without referring to a third-party tool. Time saver is what best describes this app as it collects many features all in one place or as we call it the all-in-one image toolkit.

**Content:**

[Smart Images for Confluence](https://marketplace.atlassian.com/apps/1225000/smart-images-for-confluence?hosting=cloud&tab=overview) is an image editor app that enables [Confluence](https://www.atlassian.com/software/confluence) users to easily manipulate their pages and images without referring to a third-party tool. Time saver is what best describes this app as it collects many features all in one place or as we call it the [all-in-one image toolkit](https://creativas.io/discover-smart-images-for-confluence).

Smart Images for Confluence [editor](https://help.creativas.io/smart-images/smart-images-macro-8912998.html#SmartImagesmacro-FromtheEditorMenu) allows you to add many types of images to your Confluence page: png, jpg, jpeg, gif, BMP, webP. You can insert these in 4 different ways.

### 1. Upload images

This is the quickest and easiest way to [insert an image ](https://help.creativas.io/smart-images/adding-images-8913000.html#Addingimages-1.Source)into your Confluence page. It gives you two methods to do so. The first one is to choose **upload images** and then click on **select files.** Pick whatever image you desire, and you’re good to go.

[![](https://creativas.io/wp-content/uploads/2021/09/Upload-images-1.gif)](https://creativas.io/wp-content/uploads/2021/09/Upload-images-1.gif)Select filesThe second one is to simply **drag and drop** images directly from your browser.

[![](https://creativas.io/wp-content/uploads/2021/09/drag-and-drop.gif)](https://creativas.io/wp-content/uploads/2021/09/drag-and-drop.gif)Drag and drop### 2. Browse space

Confluence is built out of spaces and with Smart images for Confluence, you can add images from these spaces. Choose the option **browse space** and select which Confluence space you’d like to take your images from.

[![](https://creativas.io/wp-content/uploads/2021/09/Browse-space.gif)](https://creativas.io/wp-content/uploads/2021/09/Browse-space.gif)Browse your Confluence space### 3. Import from page

To save time, Smart Images for Confluence allows you to **import images** from page to page with a simple click. Just type the page’s name you’d like to search, and the different images will pop up. You can pick the concerned ones.

[![](https://creativas.io/wp-content/uploads/2021/09/import-from-page.gif)](https://creativas.io/wp-content/uploads/2021/09/import-from-page.gif)Import from page### 4. External link

You can simply **copy-paste the URL link** of the image, and it will show up. However, a small [error ](https://help.creativas.io/smart-images/adding-images-8913000.html#external-images)may sometimes occur if the host is securing or blocking its content from being displayed. Do not hesitate in that case, to manually download the image and insert it using the built-in uploader (the first option of the list above).

[![](https://creativas.io/wp-content/uploads/2021/09/Error.png)](https://creativas.io/wp-content/uploads/2021/09/Error.png)External links error [ Read full guide ](https://creativas.io/wp-content/uploads/2021/09/Smart-Images-at-a-glance.pdf) [ Try Smart Images for Confluence ](https://marketplace.atlassian.com/apps/1225000/smart-images-for-confluence?hosting=cloud&tab=overview) [ Learn about Smart Images ](https://help.creativas.io/smart-images/)

**Categories:** Smart Images

**Tags:** Confluence

---

### [Tips to adapt to E-leadership in post COVID era](https://creativas.io/tips-to-adapt-to-e-leadership-in-post-covid-era)

**Published:** September 23, 2021
**Author:** Salma Sahnoun

**Excerpt:** Employees engagement is a vital part of teamwork in an organization. However, due to COVID-19, many businesses were affected and had to adapt to the remote work strategy to avoid infection and secure their teams. These changes impacted the social exchange and teams relationships, whereas those are necessary for leadership.

**Content:**

Employees engagement is a vital part of teamwork in an organization. However, due to COVID-19, many businesses were affected and had to adapt to the remote work strategy to avoid infection and secure their teams. These changes impacted the social exchange and teams relationships, whereas those are necessary for leadership.

Contreras et al. 2020 state that “Leadership has several definitions; however, generally leadership can be defined as an influence process to achieve organizational goals.” However, with the adaptation to the crisis, we’re now talking about e-leadership, which is leading virtual teams in virtual environments with virtual work.

You may be wondering how E-leadership can be effective? And how can it adapt to the post COVID era?

This blog serves as some tips on how to adapt E-leadership in post COVID era.

##### Act with urgency:

Usually, making decisions in a hurry is not a good idea, and no one will advise you to do it. However, during and post COVID-19, things took another turn. Acting with urgency became the best solution and decision, as wasting time is no good for the business. The leader should avoid hesitation and quickly generate solutions and take action. Surrendering to pressure will not lead the leader to the right path.

https://giphy.com/gifs/newquest-goodbye-leaving-xULW8ArSf2JLldMnjq 

##### Clear communication:

COVID-19 crisis has prevented the world from face-to-face communication for a fine period of time. Teams separated, and team leaders’ missions became difficult more than ever. E-leadership is different from traditional leadership as the former is virtual and requires strong communication to keep the team bonded. However, strong communication is not enough. Teams need transparent and clear communication as well about the constant updates of the situation to make the teams aware of what might happen. However, communication should include a sparkle of hope and positivity to soothe the team and ensure they’re keeping a normal working pace and preventing them from panicking or going under pressure. Since it’s virtual communication, you can use [Slack](https://slack.com/intl/en-tn/), [Google Meets](https://meet.google.com/), or [Zoom](https://zoom.us/).

##### Solution-oriented & Team involvement:

Regardless of the leaders’ performance with the team, problems and mistakes will still happen. That’s normal! What’s not normal is being defensive and being a blamer. Mistakes happen, and a good leader is a solution-oriented one. E-leadership requires strong attention to keep the mind focused on the goal to know how to respond to unforeseen situations. Good leaders will take responsibility for the missteps, learn from them, solve the problem and try to foresee the upcoming issues to be ready for them.

In addition to that, teams also should be involved in decisions. In other words, when it’s a decision that concerns the team, you should maybe take their opinion. This leadership style is called “Democratic” or “Participative”. During COVID-19, many companies switched to remote working, but in post COVID era, these companies decided to stay on a hybrid work style that combined onsite and offsite working. As a leader, you may want to ask your team what type of work style they prefer, especially after the long remote working period. If you’re a Confluence user, you can ease the task for you and prepare a [quizz](https://help.creativas.io/lms/learning-capsules-1180933.html#Learningcapsules-QuizQuestion) course with “[Smart Courses for Confluence](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview)” and [assign](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Assign) it to all your team. You’ll have a full report of their answers with the [metrics](https://help.creativas.io/lms/metrics-and-reporting-1180953.html) feature afterwards.

How to access Global/Course metrics?##### Adapt & Update:

During a crisis, everyone should be prepared to hear constant news and changes every day. With an e-leadership style, technology is your best friend to keep yourself and your team updated. Some team leaders prefer weekly meetings in such cases, and some others daily short meetings to keep everyone on track. Sticking to the company strategy and the already shaped goals is what makes a good leader in the traditional leadership style. However, given the severity of this pandemic, effective leaders should constantly adapt to the situation and update their strategies.

##### Show empathy:

During the crisis, everyone is going through a hard time, and it is at that time when they need reassurance and someone to empathize with them. As a leader, you should not turn your team members down when they come for support. Effective leaders are those who value their teams. With a high scale pandemic, all we need is a set of humanity. Since it’s an e-leadership style, Joanna Barsha, senior partner emeritus based in McKinsey’s New York Office, suggests starting your [Zoom](https://zoom.us/) call with ‘How are you really, really doing today?’ and listen to what they’re going to say and how they really feel. Try to relate and understand. Make them feel that they matter and that you really care.

https://giphy.com/gifs/LlZAB7lFJpwxEtq2qS 

- This blog is inspired from the article Leadership and governance in a crisis: some reflections on COVID-19.

 [ Try Smart Terms for Confluence ](https://marketplace.atlassian.com/apps/1219677) [ Learn more about Smart Terms ](https://help.creativas.io/terms/)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Definitions

---

### [LMS for Confluence: Upgrade LearnUp to Smart Courses](https://creativas.io/lms-for-confluence-upgrade-learnup-to-smart-courses)

**Published:** January 13, 2021
**Author:** Khawla Issaoui

**Excerpt:** We are thrilled to announce that Smart Courses, the newest version of LearnUp LMS for Confluence, is launched and available on the Atlassian marketplace.

**Content:**

We are thrilled to announce that [Smart Courses](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=datacenter&tab=overview), the newest version of LearnUp LMS for Confluence, is launched and available on the [Atlassian marketplace.](https://marketplace.atlassian.com/)

After collecting and analyzing feedback and wishlists from our customers, captivating updates were added to this new version to build awesome educational courses for various uses: Onboarding, HR operations, continuous learning, knowledge assessment, examination, certification, and much more.

We are excited to introduce the new features of Smart Courses:

### 1. Revamped user interface:

Our mission is to build easy-to-use apps to help teams collaborate and share experiences by integrating learning habits into their daily routine. We completely redesigned LearnUp UI to offer the best learning experience to Confluence users:

- New course editor with a modern layout
- New course catalog with infinite scrolling, advanced sorting and filtering capabilities
- New responsive player with a new navigation system
- New metrics grid
- New user dashboard

  [ ![Course-Editor](https://creativas.io/wp-content/gallery/release-smart-courses-new-ux/thumbs/thumbs_Course-Editor.jpg?t=1610554360 "Course-Editor") ](https://creativas.io/wp-content/gallery/release-smart-courses-new-ux/Course-Editor.jpg?t=1610554360) 

 [ ![Group-7](https://creativas.io/wp-content/gallery/release-smart-courses-new-ux/thumbs/thumbs_Group-7.jpg?t=1610554362 "Group-7") ](https://creativas.io/wp-content/gallery/release-smart-courses-new-ux/Group-7.jpg?t=1610554362) 

 [ ![Course-Player](https://creativas.io/wp-content/gallery/release-smart-courses-new-ux/thumbs/thumbs_Course-Player.jpg?t=1610554360 "Course-Player") ](https://creativas.io/wp-content/gallery/release-smart-courses-new-ux/Course-Player.jpg?t=1610554360) 

 [ ![Course-metrics](https://creativas.io/wp-content/gallery/release-smart-courses-new-ux/thumbs/thumbs_Course-metrics.jpg?t=1610554361 "Course-metrics") ](https://creativas.io/wp-content/gallery/release-smart-courses-new-ux/Course-metrics.jpg?t=1610554361) 

 [ ![Global-metrics](https://creativas.io/wp-content/gallery/release-smart-courses-new-ux/thumbs/thumbs_Global-metrics.jpg?t=1610554361 "Global-metrics") ](https://creativas.io/wp-content/gallery/release-smart-courses-new-ux/Global-metrics.jpg?t=1610554361) 

Smart Courses New Interface

### 2. Top new features:

##### Course bookmark and enhanced sorting and filtering capabilities:

Instead of wasting hours scrolling through the catalog searching for a course, you can use categories and labels to structure and organize your courses so that you can find them easily.

Different filtering and sorting criteria are also available: categories, publication date, ascending or descending order…or even searching by keyword.

The [course catalog](https://www.youtube.com/watch?v=Fn3j9X1NC4I&list=PLvfpaMmcAwP7vWrbrOFqhf1w1FChoJIcH&index=4) allows easy access to the attended, assigned, or favorites courses.

[![](https://creativas.io/wp-content/uploads/2021/01/Bookmark-sort-and-filter.jpg)](https://creativas.io/wp-content/uploads/2021/01/Bookmark-sort-and-filter.jpg)Filter, sort and bookmark courses##### Course assignment:

This is a highly requested feature. Why so? It allows the course creator or contributor to [assign a course](https://www.youtube.com/watch?v=zxj1xkdJQd8&list=PLvfpaMmcAwP7vWrbrOFqhf1w1FChoJIcH&index=3) to a specific user or a group with a defined due date.

[![](https://creativas.io/wp-content/uploads/2021/01/Asign-a-course-with-due-date.jpg)](https://creativas.io/wp-content/uploads/2021/01/Asign-a-course-with-due-date.jpg)Assign a courseCourse creators can view and [track metrics](https://www.youtube.com/watch?v=3wAI86n-mCE&list=PLvfpaMmcAwP7vWrbrOFqhf1w1FChoJIcH&index=2) of attendees of the same assigned course.

[![](https://creativas.io/wp-content/uploads/2021/01/assignments-details-1.jpg)](https://creativas.io/wp-content/uploads/2021/01/assignments-details-1.jpg)Metrics for assigned coursesThe attendee will receive a notification about the assigned course, clearly seen in the course catalog’s assigned tab.

[![](https://creativas.io/wp-content/uploads/2021/01/Assigned-list-with-notification-1.jpg)](https://creativas.io/wp-content/uploads/2021/01/Assigned-list-with-notification-1.jpg)Notification and filtering option for assigned courses##### Audio support:

You can attach or link audio as a capsule in a course, and you can also insert it within a question.

[![](https://creativas.io/wp-content/uploads/2021/01/Audio-capsule.jpg)](https://creativas.io/wp-content/uploads/2021/01/Audio-capsule.jpg)Audio capsule for Smart Courses##### Updated question capsule:

Questions are important when it comes to interactive learning. In this release, we added more details to the [question capsule](https://www.youtube.com/watch?v=6pnUzlOfG2Y&list=PLvfpaMmcAwP7vWrbrOFqhf1w1FChoJIcH&index=1):

- Add Media file and select position: image, audio, or video
- Select answer type: multiple or single right answer
- Randomize choices
- Custom answer message; when wrong or right

##### Question results export

It is now possible to view question results’ details per user and export them in Excel or CSV.

[![](https://creativas.io/wp-content/uploads/2021/01/export-question-metrics-1.jpg)](https://creativas.io/wp-content/uploads/2021/01/export-question-metrics-1.jpg)Question metrics export##### Multi-languages

Smart Courses covers 20+ Confluence supported languages.

### 3. New documentation site:

A [new documentation](https://help.creativas.io/lms) site is created to smooth the Smart Courses journey for Confluence users.

[![](https://creativas.io/wp-content/uploads/2021/01/New-documentation-site.jpg)](https://creativas.io/wp-content/uploads/2021/01/New-documentation-site.jpg)New documentation site for Smart Courses [ Try Smart Terms for Confluence ](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartterms)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Continuous Learning, Learning, LMS, Onboarding

---

### [A new version of Smart Courses is here!](https://creativas.io/a-new-version-of-smart-courses-is-here)

**Published:** September 30, 2021
**Author:** Salma Sahnoun

**Excerpt:** We are delighted to announce the release of a new version of Smart Courses, which is now available in the Atlassian marketplace.

**Content:**

We are delighted to announce the release of a new version of [Smart Courses](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?tab=overview&hosting=cloud), which is now available in the [Atlassian marketplace](https://marketplace.atlassian.com/search?query=creativas).

We made significant enhancements to the outer and inner environment of the app that you’ll discover below in this blog. Before that, we are thrilled to share with you that Smart Courses is now [Cloud Fortified](https://www.atlassian.com/blog/add-ons/introducing-cloud-fortified).

We are committed to complying with Atlassian standards in terms of cloud security, reliability, and support.

Here are the top features of this new Smart Courses version.

##### New course certification module:

As a course creator or contributor, you can easily customize [certificates](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Certification) using a combination of HTML and [Thymeleaf](https://www.thymeleaf.org/) code. You can also set certification options: grant certificates to all attendees or only to those who pass the exam. Keep in mind that this is applicable for both types of courses; [regular](https://help.creativas.io/lms/sessions-1180951.html#Sessions-Regularcourse), [exams](https://help.creativas.io/lms/sessions-1180951.html#Sessions-Exammode) and [SCORM](https://help.creativas.io/lms/sessions-1180951.html#Sessions-SCORM[OnlyforSERVER]). (\*)

[![](https://creativas.io/wp-content/uploads/2021/09/Certification.png)](https://creativas.io/wp-content/uploads/2021/09/Certification.png)CertificationThe certificate is generated once the course is finished, the course attendee can get it by clicking on the “Download Certificate” button on the final screen.

[![](https://creativas.io/wp-content/uploads/2021/09/certificate-download-2.png)](https://creativas.io/wp-content/uploads/2021/09/certificate-download-2.png)

##### New “Permanent (scheduled) assignment” module:

If you assign a course to a group of people and add new members to that group, the course will be [automatically assigned](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Scheduledassignment) to them.

##### UI enhancements

We added a close button to all the configuration windows, as shown below. You can also navigate to the course metrics through the metrics icon directly from the course editor as shown in the screencast below.

By the way, we added the due date in the course metrics.

[![](https://creativas.io/wp-content/uploads/2021/09/close-button-1.gif)](https://creativas.io/wp-content/uploads/2021/09/close-button-1.gif)Course editor run-throughMoreover, we are excited to announce that we now support images within text capsules.

[![](https://creativas.io/wp-content/uploads/2021/09/Screenshot-2021-09-30-145306.png)](https://creativas.io/wp-content/uploads/2021/09/Screenshot-2021-09-30-145306.png)Text capsule overview##### New course configuration option to “Allow contributors enrollment”

This is one of the frequently requested features. We added a new option in the course configuration labeled “[Allow contributors enrollment](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Allowcontributorsenrollment).” As a contributor, you can enroll in the course, have a session, and your metrics will be tracked the same way as a regular attendee.

[![](https://creativas.io/wp-content/uploads/2021/09/Allow-contributors-enrollment.png)](https://creativas.io/wp-content/uploads/2021/09/Allow-contributors-enrollment.png)Course configurationWith that being said, session buttons (Start/ Resume/ Revisit) show up in the course card when “Allow contributors enrollment” is enabled.

[![](https://creativas.io/wp-content/uploads/2021/09/Enrollment1.0.gif)](https://creativas.io/wp-content/uploads/2021/09/Enrollment1.0.gif)New session buttons for contributors\* Only for SERVER

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Certification, Confluence, Exams, Scorm

---

### [Explore Smart Terms highlight feature](https://creativas.io/modal-highlighter-and-terms-highlighter-macro)

**Published:** October 7, 2021
**Author:** Salma Sahnoun

**Excerpt:** In order to have a shared understanding within an organization, it is essential to build a glossary that contains the enterprise terminology. Collaborators can refer to it and connect the dots between the terms' definitions and vocabulary.

**Content:**

In order to have a [shared understanding](https://creativas.io/the-key-to-better-communication-management-with-smart-terms-for-confluence) within an organization, it is essential to build a [glossary](https://creativas.io/how-to-start-a-glossary-for-confluence-in-3-steps-only-smart-terms) that contains the [enterprise terminology](https://creativas.io/for-better-terminology-management). Collaborators can refer to it and connect the dots between the terms’ definitions and vocabulary.

It is equally important, to make those definitions available for users across the enterprise knowledge base and documents so that they do not need to switch back and forth between the glossary and the content.

[Smart terms for Confluence](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?tab=overview&hosting=cloud) provides a powerful highlight engine and makes it easy to retrieve definition across Confluence pages.

In this article, we will explore the different highlight options for the [cloud version](https://help.creativas.io/terms/migrate-to-cloud-8912949.html) of Smart Terms:

- Modal Highlighter
- Smart Terms Extension
- Terms Highlighter Macro

We will walk through the different options so that you can select the appropriate one depending on your content and your use case.

##### Modal Highlighter:

When we launched the cloud service of Smart Terms, the only way to mark definitions across [Confluence](https://www.atlassian.com/software/confluence) content was through the Smart Terms browser [extension](https://help.creativas.io/terms/activate-live-highlight-cloud-5570627.html).

[![](https://creativas.io/wp-content/uploads/2021/10/SM-extension-1.png)](https://creativas.io/wp-content/uploads/2021/10/SM-extension-1.png)Smart Terms ExtensionThe extension provides an easy way to highlight the terms when the page is loaded (live-highlight) just like the Server version of Smart Terms.

[![](https://creativas.io/wp-content/uploads/2021/10/smart-terms-extension-overview-1.1.gif)](https://creativas.io/wp-content/uploads/2021/10/smart-terms-extension-overview-1.1.gif)How to use Smart Terms extension?For users who are not comfortable with the idea of installing a browser extension, we recently released the [modal highlighter](https://help.creativas.io/terms/modal-highlighter-cloud-8913160.html) which provides a simple alternative to the Smart Terms extensions.

[![](https://creativas.io/wp-content/uploads/2021/10/Group-781.png)](https://creativas.io/wp-content/uploads/2021/10/Group-781.png)Modal Highlighter iconHowever, you need to perform an additional step to get definitions. Click on the modal highlighter and a modal page will be loaded that displays the page content and from there you can get the definitions.

[![](https://creativas.io/wp-content/uploads/2021/10/no-extension-modal-highlighter.gif)](https://creativas.io/wp-content/uploads/2021/10/no-extension-modal-highlighter.gif)Modal Highlighter behavior when the extension is disabled##### Terms Highlighter macro:

This is another alternative to the Smart Terms extension and provides a live highlight of the definitions across a fragment or the entire page.

You can add this [macro](https://help.creativas.io/terms/terms-highlighter-macro-cloud-5570603.html "https://help.creativas.io/terms/terms-highlighter-macro-cloud-5570603.html") by browsing the Confluence macros from the add button in the toolbar.

By adding content, the existing terms in the macro will be automatically highlighted when you load the page.

[![](https://creativas.io/wp-content/uploads/2021/10/Macro-1.0.gif)](https://creativas.io/wp-content/uploads/2021/10/Macro-1.0.gif)How to use Terms Highlighter macro? [ Try Smart Terms for Confluence ](https://marketplace.atlassian.com/apps/1219677) [ Learn more about Smart Terms ](https://help.creativas.io/terms/)

**Categories:** Smart Terms

**Tags:** Confluence, Definitions, Glossary, Highlight

---

### [How to use Smart Images for Confluence](https://creativas.io/how-to-use-smart-images-for-confluence)

**Published:** October 20, 2021
**Author:** Salma Sahnoun

**Excerpt:** Visual data is processed 60,000 times faster by the brain than text. As we are visual creatures, our eyes get attracted to visuals more than text. It is a fact that images are more powerful than texts. We give attention to images quickly. We learn faster when there are infographics. We memorize better when there are images. The latter express better and convey the message easily.

**Content:**

[Visual data is processed **60,000** times faster by the brain than text](https://rocketium.com/academy/impact-visual-content-marketing/#The_Benefits_of_Visual_Content_in_Marketing "https://rocketium.com/academy/impact-visual-content-marketing/#The_Benefits_of_Visual_Content_in_Marketing"). As we, human beings, are visual creatures, our eyes get attracted to visuals more than text. It is a fact that images are more powerful than texts. We give attention to images quickly. We learn faster when there are infographics. We memorize better when there are images. The latter express better and convey the message easily.

Linking that to organizations who use Confluence pages, they surely need more images in their Confluence pages.

As [Confluence](https://www.atlassian.com/software/confluence "https://www.atlassian.com/software/confluence") editor doesn’t support image editing, we developed [Smart Images](https://marketplace.atlassian.com/apps/1225000/?tab=overview&hosting=cloud "https://marketplace.atlassian.com/apps/1225000/?tab=overview&hosting=cloud") to provide Confluence users with a full editing toolkit.

Thinking of what you can do with Smart Images on your Confluence page, we thought of two use cases and we tried to demonstrate them for you.

### 1. Onboarding new hires:

If you are expecting newbies, they need to[ know the team](https://creativas.io/contribute-to-team-building-in-post-covid-era-using-smart-courses-for-confluence "https://creativas.io/contribute-to-team-building-in-post-covid-era-using-smart-courses-for-confluence") and learn about them. You can present your team virtually like the below illustration. Prepare your frame before and then insert it into Smart Images and [annotate](https://help.creativas.io/smart-images/image-editor-8913002.html#Imageeditor-1.Annotate "https://help.creativas.io/smart-images/image-editor-8913002.html#Imageeditor-1.Annotate") your frame as you want.

Here is an example of how we introduce Creativas’ squad for the newbies.

[![](https://creativas.io/wp-content/uploads/2021/10/mmettheteamep1-fast.gif)](https://creativas.io/wp-content/uploads/2021/10/mmettheteamep1-fast.gif)How to annotate your imagesWe mentioned before in our blog post “[The remote onboarding in the era of COVID-19: for Confluence users only](https://creativas.io/the-remote-onboarding-in-the-era-of-covid-19-for-confluence-users-only "https://creativas.io/the-remote-onboarding-in-the-era-of-covid-19-for-confluence-users-only")” two ways for presenting your team. Either through short videos or virtual get-togethers.

Well, in addition to those, here’s another trick. A cool feature in Smart Images for Confluence is used in this and it’s called [image maps](https://help.creativas.io/smart-images/image-maps-8913004.html "https://help.creativas.io/smart-images/image-maps-8913004.html"). You can add links or you can insert other Confluence pages. In our case, we thought of introducing the team via their LinkedIn profiles.

[![](https://creativas.io/wp-content/uploads/2021/10/Linkedin-linking-fast.gif)](https://creativas.io/wp-content/uploads/2021/10/Linkedin-linking-fast.gif)How to edit maps in Smart Images for ConfluenceCheck this sample [Confluence page](https://demo.creativas.io/wiki/x/BAD3AQ) that we are using during [onboarding](https://creativas.io/the-remote-onboarding-in-the-era-of-covid-19-for-confluence-users-only "https://creativas.io/the-remote-onboarding-in-the-era-of-covid-19-for-confluence-users-only").

[![](https://creativas.io/wp-content/uploads/2021/10/confluece-page.png)](https://creativas.io/wp-content/uploads/2021/10/confluece-page.png)

### 2. Product Presentation

Introducing and explaining the company’s products to newbies take time and effort. In the same [blog post](https://creativas.io/the-remote-onboarding-in-the-era-of-covid-19-for-confluence-users-only "https://creativas.io/the-remote-onboarding-in-the-era-of-covid-19-for-confluence-users-only") we mentioned earlier, we talked about our case in introducing tools we use in our company within [Smart Courses](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview "https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview"), one of [our apps](https://help.creativas.io/ "https://help.creativas.io/") for Confluence.

In fact, we granted you a different way with Smart Images for Confluence. To avoid confusing the newbies with the accumulated information, links, and tools, you can put everything all in one place. For example, insert the different screenshots of your products in a [slider](https://help.creativas.io/smart-images/sliders-galleries-8913006.html "https://help.creativas.io/smart-images/sliders-galleries-8913006.html") and link each one to its documentation or other resources. The newbies will refer to these images every time they need to see a piece of information, at least during the first phase of onboarding.

[![](https://creativas.io/wp-content/uploads/2021/10/Image-link-and-slider-fast.gif)](https://creativas.io/wp-content/uploads/2021/10/Image-link-and-slider-fast.gif)How to add an image link and create a sliderThis is what the [slider](https://demo.creativas.io/wiki/x/BAD3AQ) will look like to the newbie.

[![](https://creativas.io/wp-content/uploads/2021/10/confluence-page-slider.png)](https://creativas.io/wp-content/uploads/2021/10/confluence-page-slider.png)

 [ Try Smart Images for Confluence ](https://marketplace.atlassian.com/apps/1225000/smart-images-for-confluence?hosting=cloud&tab=overview) [ Learn about Smart Images ](https://help.creativas.io/smart-images/)

**Categories:** Smart Images

**Tags:** Confluence, Documentation, Image maps, Onboarding

---

### [Customize your learning management system-LMS](https://creativas.io/customize-your-learning-management-system-lms)

**Published:** October 26, 2021
**Author:** Salma Sahnoun

**Excerpt:** The company's identity is important for your presence in the market. Therefore, empowering your brand should always take place in your strategy. Your team members are the best ambassadors for your brand. Thus, training them and keeping them up to date and aligned for the same company goals and objectives will take your company to the next level. The most known tool nowadays for training is a learning management system-LMS. Not only that, but a custom one would be the perfect tool.

**Content:**

The company’s identity is important for your presence in the market. Therefore, empowering your brand should always take place in your strategy. Your team members are the best ambassadors for your brand. Thus, training them and keeping them up to date and aligned for the same company goals and objectives will take your company to the next level. The most known tool nowadays for training is a learning management system-LMS. Not only that, but a custom one would be the perfect tool.

Why should you consider having a customizable learning management system-LMS?

Browsing your LMS and feeling like it belongs to your brand or your company makes you and your team feel familiar with it. Customizing your learning management system allows you to **control the features**, like changing them to match the organization’s requirements.

**Rebranding** the LMS is also an important thing that benefits your company. Easy and quick rebranding saves you time and money as you don’t have to hire people to create your e-learning platform from scratch.

Another vital reason is **tracking your learners’ path**. The LMS should grant this kind of feature to allow you to collect data about attendees’ metrics and progress rates. The latter helps you detect the effectiveness of the courses and their effect on the attendee and its [work performance](https://creativas.io/tips-on-how-to-improve-teams-productivity-with-e-learning).

**Customizing the learning experience** for your team or students is a major purpose. A custom LMS grants you customized course creation features to [personalize courses](https://creativas.io/sales-training-create-customized-courses-using-smart-courses) depending on each team or individuals.

### How can Smart Courses for Confluence relate to this?

Smart Courses for Confluence is indeed a custom LMS that provides all the mentioned above and other customizable areas in the app, starting from the first layout page, which is the [course catalog](https://help.creativas.io/lms/course-catalog-1180941.html), to the permissions, and finishing with the courses and [metrics](https://help.creativas.io/lms/metrics-and-reporting-1180953.html).

##### Catalog:

- Branding

Smart Courses for Confluence gives you the ability to place your [brand](https://help.creativas.io/lms/app-configuration-1180967.html#Appconfiguration-Branding) on the catalog. You can customize the Confluence menu title with the department name, for example, or the courses’ purpose like the [team building](https://creativas.io/contribute-to-team-building-in-post-covid-era-using-smart-courses-for-confluence) activities one. You just have to click on the Configuration Icon ⚙️ on the top right, and the screen below will pop up.

As you can see, the catalog title and logo are customizable as well.

[![](https://creativas.io/wp-content/uploads/2021/10/smart-courses-configuration.png)](https://creativas.io/wp-content/uploads/2021/10/smart-courses-configuration.png)Smart Courses configuration overviewYou can live preview your changes and see how they look just by clicking save.

- Announcement

From the[ announcement](https://help.creativas.io/lms/app-configuration-1180967.html#Appconfiguration-Announcement) section, you can add info, a tip, a note, a warning, or a default style that is none of the previously mentioned, just a sentence. Tick the one you’re seeking and write the message. You can choose to show the icon or not as well.

[![](https://creativas.io/wp-content/uploads/2021/10/Announcement-1-1.png)](https://creativas.io/wp-content/uploads/2021/10/Announcement-1-1.png)Announcement customization- Card

When navigating to Smart Courses catalog, the first thing you will come across is the [course cards](https://help.creativas.io/lms/course-card-1180945.html). They represent the course and contain general details that will help you choose which course interest you. One of the remarkable things in the card is the [thumbnail](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Thumbnail). It’s customizable in size and scaling. Put what height and width you want, or just keep it responsive to the size of your screen.

You also have the right to choose which information appears on the course card and which does not.

Notice the difference between the two cards.

[![](https://creativas.io/wp-content/uploads/2021/10/course-cards-1.png)](https://creativas.io/wp-content/uploads/2021/10/course-cards-1.png)Course Card customizationAnother interesting feature about the [exam course](https://help.creativas.io/lms/sessions-1180951.html#Sessions-Exammode) is that you can customize the start and resume message like the screenshot below.

[![](https://creativas.io/wp-content/uploads/2021/10/custom-message-1.png)](https://creativas.io/wp-content/uploads/2021/10/custom-message-1.png)Exam start and resume message customizationAdded to that, you can select which sort you’d like your courses to be filtered with by default.

[![](https://creativas.io/wp-content/uploads/2021/10/default-course-catalog-sort-1.png)](https://creativas.io/wp-content/uploads/2021/10/default-course-catalog-sort-1.png)Default course catalog sort##### Courses:

The [course](https://help.creativas.io/lms/app-configuration-1180967.html#Appconfiguration-Courses) contains sections, and these sections are composed of different [capsules](https://help.creativas.io/lms/course-player-overview-1180949.html#Courseplayeroverview-2.Capsulecontent). As an administrator, you can enable and disable which capsules you want to be used or not in the course. This is an important step before the course creation, as it helps you facilitate the course creation process by minimizing the number of capsules appearing.

Enable and disable capsules in the sections courses like below.

[![](https://creativas.io/wp-content/uploads/2021/10/Disable-capsules-1.png)](https://creativas.io/wp-content/uploads/2021/10/Disable-capsules-1.png)Enabled capsules[![](https://creativas.io/wp-content/uploads/2021/10/capsule.png)](https://creativas.io/wp-content/uploads/2021/10/capsule.png)Capsule customizationCheck the [youtube video](https://www.youtube.com/watch?v=Fn3j9X1NC4I) demonstration for Smart Courses’ catalog.

##### Categories:

Add and delete [categories](https://help.creativas.io/lms/app-configuration-1180967.html#Appconfiguration-Categories) that will appear in the filter section depending on the type of courses you work on.

[![Categories customization](https://creativas.io/wp-content/uploads/2021/10/categories-filtering-fast.gif)](https://creativas.io/wp-content/uploads/2021/10/categories-filtering-fast.gif)Categories customization##### Permissions (only for SERVER):

You can edit Smart Courses [permissions](https://help.creativas.io/lms/app-configuration-1180967.html#Appconfiguration-Permissions[OnlyforSERVER]) by granting creation permissions to a group of people or individual users.

For example, in an organization, the marketing supervisor, the administrator, can give permission to the team leader to create courses and restrict the team members from doing so.

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, Learning management, LMS, Training

---

### [Tips and Tricks for Smart Courses for Confluence](https://creativas.io/tips-and-tricks-for-smart-courses-for-confluence)

**Published:** November 22, 2021
**Author:** Salma Sahnoun

**Excerpt:** What's better than having all you need in one place? We thought of you before collecting these tips and tricks from the marketing team and support team.

This is the guide that you turn to when you need advice on dealing with specific features.

This blog serves different tips and tricks for Smart Courses for Confluence to help you find your way out easily when going through the app's different features.

The content of this blog is updatable whenever new features are released.

**Content:**

What’s better than having all you need in one place? We thought of you before collecting these tips and tricks from the marketing team and support team.

This is the guide that you turn to when you need advice on dealing with specific features.

This blog serves different tips and tricks for [Smart Courses for Confluence](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview) to help you find your way out easily when going through the app’s different features.

The content of this blog is updatable whenever new features are released.

### Tricks:

**[Image capsule](https://help.creativas.io/lms/learning-capsules-1180933.html#Learningcapsules-Image):** If Non-HTTPS image links don’t display, here’s what you can do. Upload the image to your desktop and then insert it in the course as an image.

**[Video capsule](https://help.creativas.io/lms/learning-capsules-1180933.html#Learningcapsules-Video&Audio):** If Non-HTTPS video links don’t display, you can opt for these alternatives.

- 1st alternative: download the video like MP4 to your desktop and insert it as a video in the course.
- 2nd alternative: put the link in a text capsule or a Confluence page.
- 3rd alternative: copy-paste the embedded code of the video and add it to the HTML capsule. Here’s how you can do it with a Youtube video.

[![](https://creativas.io/wp-content/uploads/2021/11/Embed-fast.gif)](https://creativas.io/wp-content/uploads/2021/11/Embed-fast.gif)How to embed a Youtube video**[Quiz questions capsule](https://help.creativas.io/lms/learning-capsules-1180933.html#Learningcapsules-QuizQuestion):** If it’s a text answer question, it’s not enough to write the question’s title. It will not appear for the attendee. You have to select question details and write extra details. That way, you’ll have the title, and the details appear.

[![](https://creativas.io/wp-content/uploads/2021/11/text-answer-final.gif)](https://creativas.io/wp-content/uploads/2021/11/text-answer-final.gif)Text answer question**[Web page capsule](https://help.creativas.io/lms/learning-capsules-1180933.html#Learningcapsules-Webpage):** The display of some external web pages may be blocked by their hosting domains. In that case, you can copy-paste the web page’s content into a Confluence page and then insert it in the course, or you can take a screenshot of that web page, upload it as an image capsule, and add the direct link to the description.

**[PDF capsule](https://help.creativas.io/lms/learning-capsules-1180933.html#Learningcapsules-PDF):** Links for PDF files from non-HTTPS domains may not display. The easy alternative is to download the pdf and add it as an attachment.

**[Catalog logo](https://help.creativas.io/lms/app-configuration-1180967.html#Appconfiguration-Branding):** Since Smart Courses for Confluence imposes specific dimensions (72×72 pixels) to the catalog logo, here’s a trick you can do to have the exact dimensions. Go to [Figma](https://www.figma.com/ "https://www.figma.com/") or any other tool, create a frame, customize the dimensions to 72×72 pixels, then import your logo to that frame, and voilà! Here you have it.

[![](https://creativas.io/wp-content/uploads/2021/11/catalog-logo-fast.gif)](https://creativas.io/wp-content/uploads/2021/11/catalog-logo-fast.gif)How to customize your logo dimensions**[Allow contributors enrollment](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Allowcontributorsenrollment):** This is a [newly released](https://creativas.io/a-new-version-of-smart-courses-is-here "https://creativas.io/a-new-version-of-smart-courses-is-here") feature that can be used as a trick for course creators to have their own sessions by not only previewing the course but also by attending it the same way as an attendee and like that they can track their metrics.

**[Continuous assignment](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Continuousassignment):** It’s a trick not to waste your time and do the same task more than once, assigning the same course to each newly added user. Instead, you just schedule the assignment. In other words, add the user to the group you already assigned the course to, and it will automatically be assigned to that attendee.

### Tips:

**[Text capsule](https://help.creativas.io/lms/learning-capsules-1180933.html#Learningcapsules-Text):** The text capsule supports text and images, but in case you need a richer text editor and want to make edits on your images, you can use the Confluence page capsule as an alternative since it supports complex pages thanks to [Smart Images for Confluence](https://marketplace.atlassian.com/apps/1225000/smart-images-for-confluence?hosting=cloud&tab=overview), the all in one image toolkit.

**[Hide questions results](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Hidequestionsresults):** You cannot use the below 2 options when you already selected hide questions results in the configuration menu. Even though you wrote the customized messages, they’ll still not appear.

- Custom right answer message
- Custom wrong answer message

The hide questions results feature is useful for the exam mode, and it’s better to apply it when the attendee has more than 1 attempt.

**[Exam mode course](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Exammode):** You should put a [minimum pass score](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Minimumpassscore "https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Minimumpassscore") and [maximum exam attempts](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Maximumexamattempts "https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Maximumexamattempts") for more accurate metrics.

[![](https://creativas.io/wp-content/uploads/2021/11/Exam-mode-fast.gif)](https://creativas.io/wp-content/uploads/2021/11/Exam-mode-fast.gif)Exam mode overview**[Course list macro](https://help.creativas.io/lms/course-list-macro-1180971.html):** This is a feature provided by default when you install Smart Courses for Confluence. You can insert a list of courses in the Confluence page that the attendees can refer to just by clicking on the required course.

[![](https://creativas.io/wp-content/uploads/2021/11/Course-list-macro.gif)](https://creativas.io/wp-content/uploads/2021/11/Course-list-macro.gif)Course list macro (SERVER)**Reset session:** If you want to grant the attendee a second chance in an exam or a second go through to a course and want to have the metrics updated, you just have to reset the user session from the course metrics, or you can make your custom procedure where you can use an API of Smart Courses to reset all sessions of any course.

[![](https://creativas.io/wp-content/uploads/2021/11/Reset-session-fast.gif)](https://creativas.io/wp-content/uploads/2021/11/Reset-session-fast.gif)

**[Restrictions](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Restrictions):** Smart Courses for Confluence has the same logic as Confluence spaces and pages in terms of permissions. This means that users who have the right to view a specific space also can view the courses within it. Suppose you don’t want all users to view those courses. You have 2 possibilities demonstrated in 2 use cases.

**1st use case:**

You manage 2 departments, but sometimes you don’t want them to view the same content.

Create 3 spaces and 2 groups: one for each department (group) and a cross-department space.

**2nd use case:**

You’re the human resources director, and you have information to share in courses with 3 departments, but you only want 1 space. Create 3 groups within that space.

Group1: Sales department

Group2: Marketing department

Group3: both teams in a common group

Now, add restrictions depending on who needs to attend the course.

You can rely on the illustration below to visualize the use cases or watch our [Youtube tutorial](https://www.youtube.com/watch?v=n9arQxLdA8A&t=1s) on how to add restrictions.

[![](https://creativas.io/wp-content/uploads/2021/11/Frame-139-9-1.png)](https://creativas.io/wp-content/uploads/2021/11/Frame-139-9-1.png)

### Sum up:

Smart Courses for Confluence provides a great variety of features and gives you alternatives in case one of them doesn’t suit your use case. We tried to give you every alternative possible in this blog post, but you can always find other possibilities depending on your use case.

Check our Youtube [How-Tos](https://www.youtube.com/channel/UCCkCjmTjPA0BJX-12H5dg2g/videos).

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence

---

### [Smart Terms for Confluence highlight configuration](https://creativas.io/smart-terms-highlight-configuration)

**Published:** November 24, 2021
**Author:** Salma Sahnoun

**Excerpt:** In this blog post, we will explain each configuration and its functionality to help you better understand the different highlight options of Smart Terms for Confluence and establish an easy-to-use enterprise glossary! 

**Content:**

Our recent [blog post](https://creativas.io/modal-highlighter-and-terms-highlighter-macro "https://creativas.io/modal-highlighter-and-terms-highlighter-macro") about [Smart Terms for Confluence](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?hosting=cloud&tab=overview "https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?hosting=cloud&tab=overview") emphasized the different [highlight options](https://help.creativas.io/terms/terms-highlight-5570577.html "https://help.creativas.io/terms/terms-highlight-5570577.html") for the cloud version: the modal highlighter, Smart Terms browser extension, and the macro. In this blog, we’re focusing on the configuration of the highlight option.

Smart Terms [highlight feature](https://help.creativas.io/terms/app-configuration-5570583.html#Appconfiguration-Highlightoptions "https://help.creativas.io/terms/app-configuration-5570583.html#Appconfiguration-Highlightoptions") has 5 significant configurations:

- Disable highlight
- Enable global glossaries
- Enable single terms globalization
- Disable glossary terms
- Disable live highlight through browser extension

In this blog post, we will explain each configuration and its functionality to help you better understand the different highlight options of Smart Terms for Confluence and establish an easy-to-use enterprise glossary!

You use markers to highlight terms and important information in your notebook to make sure you refer to them the next time or keep them a priority. This is as important as the highlighter in Smart Terms for Confluence. However, it’s not always the case. Not everyone is interested in marking terms, the same goes for the highlight option.

Your use case differs you from another user in adjusting the configuration in Smart Terms for Confluence. That’s why we made sure we provided you with every option possible in this situation so that we satisfy all your needs.

The highlight configuration can be done globally or per space.

### Globally

##### 1/ Disable highlight

Click on settings in the confluence menu and search for Smart Terms configuration. Go to Highlight options and click on **disable highlight**. This will disable all highlight options of all the terms in all glossaries.

[![](https://creativas.io/wp-content/uploads/2021/11/disable-highlight-fast-1.gif)](https://creativas.io/wp-content/uploads/2021/11/disable-highlight-fast-1.gif)Disable highlight##### 2/ Enable global glossaries 

**Enable global glossaries** will allow the terms of the glossaries you choose to be highlightable across all spaces. In other words, you just need to add the concerned spaces to highlight all the terms of those glossaries globally.

[![](https://creativas.io/wp-content/uploads/2021/11/Frame-188-2-459x1024.png)](https://creativas.io/wp-content/uploads/2021/11/Frame-188-2.png)[Global highlight](https://creativas.io/wp-content/uploads/2021/11/Highlight-configuration.pdf)##### 3/ Enable single terms globalization

**Enable single terms globalization** is more specific. Tick it and leave it empty; it will be activated in all spaces. In other words, an option labeled as “Highlight globally” will be added for all terms’ editor in all spaces and will allow you to choose to highlight per term. While, if you type specific spaces, only the terms of those spaces will have the option “Highlight globally,” and you get to choose per term.

[![](https://creativas.io/wp-content/uploads/2021/11/enable-single-term-fast.gif)](https://creativas.io/wp-content/uploads/2021/11/enable-single-term-fast.gif)Enable single terms globalization##### 4/ Disable glossary terms

If you want to disable specific terms existing in specific spaces, choose **disable glossary terms** and type which spaces are concerned.

This option can work simultaneously with enable global glossaries and enable single terms globalization under the condition of not selecting the same spaces.

For example, you’re enabling the marketing glossary to be highlighted globally and enabling specific terms of the sales glossary to be highlighted through the option of enable single term globalization. Still, at the same time, you want to disable all the terms of the IT glossary from being highlighted anywhere.

[![](https://creativas.io/wp-content/uploads/2021/11/disable-glossary-terms-fast.gif)](https://creativas.io/wp-content/uploads/2021/11/disable-glossary-terms-fast.gif)Disable glossary terms##### 5/ Disable live highlight through browser extension

This feature is self-explanatory. You disable the live highlight through browser extension, but you can still highlight terms through the [Terms Highlighter macro](https://help.creativas.io/terms/terms-highlighter-macro-cloud-5570603.html "https://help.creativas.io/terms/terms-highlighter-macro-cloud-5570603.html") and the modal highlighter.

You can refer to “[Explore Smart Terms highlight feature](https://creativas.io/modal-highlighter-and-terms-highlighter-macro "https://creativas.io/modal-highlighter-and-terms-highlighter-macro")” blog post to understand the previously mentioned alternatives better.

### Per Space 

Go to [space settings](https://help.creativas.io/terms/space-configuration-5570585.html), choose App links, and click on Smart Terms. Select [Highlight options](https://help.creativas.io/terms/space-configuration-5570585.html#Spaceconfiguration-Highlightoptions) and there you’ll have what you need to configure your space settings.

The first option is “disable highlight” which will disable the highlight feature only in the space you’re in.

The second option is about including and excluding terms from specific glossaries to be highlighted in the space you’re setting.

[![](https://creativas.io/wp-content/uploads/2021/11/Frame-189-3-459x1024.png)](https://creativas.io/wp-content/uploads/2021/11/Frame-189-3.png)[Include or exclude from spaces](https://creativas.io/wp-content/uploads/2021/11/Highlight-configuration.pdf) [ Download Full Guide ](https://creativas.io/wp-content/uploads/2021/11/Highlight-configuration.pdf) [ Try Smart Terms for Confluence ](https://marketplace.atlassian.com/apps/1219677) [ Learn more about Smart Terms ](https://help.creativas.io/terms/)

**Categories:** Smart Terms

**Tags:** Confluence, Glossary, Highlight

---

### [Documentation with Smart Images & Smart Terms for Confluence](https://creativas.io/documentation-with-smart-images-smart-terms-for-confluence)

**Published:** December 6, 2021
**Author:** Salma Sahnoun

**Excerpt:** Is your app's documentation well structured? Have you ever wanted to highlight terms in the documentation for a better app glossary understanding or include images in sliders and galleries to explain the app more?

**Content:**

Is your app’s documentation well structured? Have you ever wanted to highlight terms in the documentation for a better app glossary understanding or include images in sliders and galleries to explain the app more?

We know this occurred. That’s why we thought of showcasing the below use case to you, thinking it might help you find your way in your documentation.

This use case is a fusion between [Smart Images for Confluence](https://marketplace.atlassian.com/apps/1225000/smart-images-for-confluence?hosting=cloud&tab=overview) and [Smart Terms for Confluence](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?hosting=cloud&tab=overview).

Documentation of your apps is a crucial section, and it may suffer some ambiguity if you’re not putting it the right way.

As a lot of you use [Confluence to share their documentation](https://confluence.atlassian.com/doc/develop-technical-documentation-in-confluence-226166494.html), these recommendations are for you.

### Smart Images for Confluence integration

Documentation certainly needs screenshots to display the different app sections and layouts. You can enhance your documentation experience with Smart Images for Confluence.

You don’t have to struggle to put all images and screenshots in one place. Smart Images saves you time and, most importantly, space on your Confluence page.

Find out how to create [sliders and galleries](https://help.creativas.io/smart-images/sliders-galleries-8913006.html) in your documentation.

[![](https://creativas.io/wp-content/uploads/2021/12/slider-options-fast.gif)](https://creativas.io/wp-content/uploads/2021/12/slider-options-fast.gif)How to create[ a slider](https://help.creativas.io/smart-images/sliders-galleries-8913006.html#Sliders&Galleries-1.Slideroptions) with Smart Images for Confluence[![](https://creativas.io/wp-content/uploads/2021/12/gallery-options-fast.gif)](https://creativas.io/wp-content/uploads/2021/12/gallery-options-fast.gif)How to create a[ gallery](https://help.creativas.io/smart-images/sliders-galleries-8913006.html#Sliders&Galleries-2.Galleryoptions) with Smart Images for Confluence?Smart Images for Confluence is a user-friendly editing toolkit and is certainly not only about sliders and galleries. It’s so much more, as we call it, the [all-in-one image toolkit](https://creativas.io/smart-images-for-confluence "https://creativas.io/smart-images-for-confluence").

[Discover](https://creativas.io/discover-smart-images-for-confluence "https://creativas.io/discover-smart-images-for-confluence") more about Smart Images [use cases](https://creativas.io/how-to-use-smart-images-for-confluence "https://creativas.io/how-to-use-smart-images-for-confluence"), and if you’re more of a visual person, you can check these [infographics](https://creativas.io/smart-images-resources "https://creativas.io/smart-images-resources").

### Smart Terms for Confluence integration

In the middle of introducing your apps, you surely encounter terms that you think should be defined for your customers as they may sound a bit unclear. Smart terms for Confluence allows you to [highlight](https://creativas.io/modal-highlighter-and-terms-highlighter-macro "https://creativas.io/modal-highlighter-and-terms-highlighter-macro") these terms and deliver transparent information and definitions.

For better [customer communication](https://creativas.io/the-key-to-better-communication-management-with-smart-terms-for-confluence "https://creativas.io/the-key-to-better-communication-management-with-smart-terms-for-confluence"), you can reinforce the highlighted terms with related vocabulary or media.

[![](https://creativas.io/wp-content/uploads/2021/12/Smart-terms-integration.gif)](https://creativas.io/wp-content/uploads/2021/12/Smart-terms-integration.gif)[Terms highlight](https://help.creativas.io/terms/highlight-overview-5570601.html#Highlightoverview-2.Highlightpop-up) in documentationThe above [Confluence page](https://demo.creativas.io/wiki/pages/viewpage.action?pageId=33882119 "https://demo.creativas.io/wiki/pages/viewpage.action?pageId=33882119") explains it all.

 [ Try Smart Terms for Confluence ](https://marketplace.atlassian.com/apps/1219677) [ Try Smart Images for Confluence ](https://marketplace.atlassian.com/apps/1225000/smart-images-for-confluence?hosting=cloud&tab=overview) [ Learn more about Smart Terms ](https://help.creativas.io/terms/) [ Learn more about Smart Images ](https://help.creativas.io/smart-images)

**Categories:** Smart Images, Smart Terms

**Tags:** Confluence, Definitions, Documentation, Glossary, Highlight

---

### [Reporting and metrics in Smart Courses for Confluence LMS](https://creativas.io/metrics-in-smart-courses-for-confluence-lms)

**Published:** January 4, 2022
**Author:** Salma Sahnoun

**Excerpt:** Percentages mean analytics. Precisely, metrics. The latter is a key feature that you surely looked for or looking for when choosing the right learning management system-LMS for your team.

**Content:**

Percentages mean analytics. Reporting and metrics are key features that you surely look for when choosing the right learning management system (LMS) for your team.

What’s the purpose of having an LMS without measuring the learners’ success? This is obviously a rhetorical question. When organizing a training session, you’re thinking of the report that should be held afterward and the evaluation you should do to decide the next step. To do that, you need a tracking system included in your LMS to track the learner’s path.

[Smart Courses for Confluence LMS](https://marketplace.atlassian.com/apps/1216979?tab=overview&hosting=cloud) team did their best to deliver an optimal user experience. They provided you with 2 different stages of reporting and metrics, going from [general](https://help.creativas.io/lms/global-metrics-1180957.html) to [specific](https://help.creativas.io/lms/course-metrics-1180959.html), in addition to the [user profile](https://help.creativas.io/lms/user-dashboard-1180961.html) specifications.

### Global metrics:

Global metrics are a general measurement overview of all courses and all users. You can access them from the [course catalog](https://help.creativas.io/lms/course-catalog-overview-1180943.html) menu bar.

[![Global reporting and metrics access button](https://creativas.io/wp-content/uploads/2022/01/Global-metrics.png?_t=1718692817)](https://creativas.io/wp-content/uploads/2022/01/Global-metrics.png)Global metrics access buttonYou have the [average indicators](https://help.creativas.io/lms/global-metrics-1180957.html#Globalmetrics-2.Averageindicators) shown in the page’s header, followed by the metrics grid and its list of courses.

Assuming you’re an HR manager, you need to know the **session progress** to have a general idea of how many [capsules](https://help.creativas.io/lms/learning-capsules-1180933.html) were visited in the courses compared to the total number. Providing courses for **onboarding** like the company policy or the office rules requires a high progress rate to ensure that the newbies had a look at everything. However, suppose you are an IT manager and willing to acknowledge your new team about the apps they will be developing. In that case, the course will have questions to analyze their understanding rate to know what should be worked on more in the next course. Smart Courses’ reporting and metrics section allows you to track the **questions’ success rate** in all courses for a specific space if you are preparing a full generalized report.

For a clear vision, you can [export](https://help.creativas.io/lms/global-metrics-1180957.html#Globalmetrics-4.Exportmetrics) the results in Excel or CSV, and there you’ll have more details, and you can filter the data depending on what you need in your report.

[![](https://creativas.io/wp-content/uploads/2022/01/metrics-ovverview.png)](https://creativas.io/wp-content/uploads/2022/01/metrics-ovverview.png)Global metrics overview### Course metrics:

If your use case is more related to [tracking, reporting and metrics](https://help.creativas.io/lms/course-metrics-1180959.html), Smart Courses LMS provides you with that as well. You can export the metrics in more detail with the below option.

As shown in the screenshot below, you can export all the data grid, the attendees’ data, or the questions’ details. Each on a side to have an elaborated report.

[![](https://creativas.io/wp-content/uploads/2022/01/course-metrics-new.png)](https://creativas.io/wp-content/uploads/2022/01/course-metrics-new.png)Course metricsTo have an overview of the correct and wrong answers of the team, you can click on the question mark of the attendee in the question success rate section, and you’ll get this.

The ❌ mark indicates that the question was answered incorrectly.

The **━** symbol presents the skipped questions.

The **✔** icon shows that the question was resolved correctly.

[![](https://creativas.io/wp-content/uploads/2022/01/question-success-rate.png)](https://creativas.io/wp-content/uploads/2022/01/question-success-rate.png)Questions results option### Courses per-user

The profile shows you all the courses done by that user, the complete ones, the incomplete, and the assigned ones. You can track your team’s activity by browsing their profile.

[![](https://creativas.io/wp-content/uploads/2022/01/user-profile-heidi.png)](https://creativas.io/wp-content/uploads/2022/01/user-profile-heidi.png)User profile [ Download full guide ](https://creativas.io/wp-content/uploads/2022/02/Smart-Courses-metrics-guide.pdf) [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/learnup-for-confluence-lms?hosting=server&tab=overview)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, LMS, Onboarding, Training

---

### [Smart Courses for Confluence features release](https://creativas.io/smart-courses-for-confluence-features-release)

**Published:** February 2, 2022
**Author:** Salma Sahnoun

**Excerpt:** We are pleased to announce the release of a new version of Smart Courses for Confluence, which ships improvements and a set of brand new features.

**Content:**

We are pleased to announce the release of a new version of [Smart Courses for Confluence](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview), which ships improvements and a set of brand new features.

What’s in this features’ release?

- Metrics
    New user dashboard
    Course contributors are displayed in metrics
- Course editor
    Revamped course assignment module UI
    Allow enrollment after the due date
- Course catalog
    Course catalog configuration per space
    Courses’ level info can be displayed on cards

### Metrics:

**New user dashboard:**

Smart Courses provides meaningful [course metrics](https://help.creativas.io/lms/course-metrics-1180959.html) and a transverse reporting of [all courses](https://help.creativas.io/lms/global-metrics-1180957.html) across Confluence.

But when it comes to getting consolidated metrics for a particular user, it used to be cumbersome: you need to go to every single course and gather the data of each user on a side and then combine them in one excel sheet. We are introducing a new [user dashboard](https://help.creativas.io/lms/user-dashboard-1180961.html) that provides a user-centric overview at a glance. You have the full metrics provided at the course level, you can filter the results based on the progress, course type, and assignment status, and you can export anytime to your preferred format.

You might wonder why some columns are greyed? It’s because the data are not available there.

For example, if it’s a regular course, you surely wouldn’t have a score for it, unless it’s an [exam](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Exammode).

[![](https://creativas.io/wp-content/uploads/2022/02/Group-1216.png)](https://creativas.io/wp-content/uploads/2022/02/Group-1216.png)User dashboard (Cloud)The screengrab above shows the different courses’ characteristics (publication date, modification date, last session…), and most importantly, the user’s learning path in that course or exam.

**Course contibutors are displayed in metrics:**

You can now view the course contributors added next to the course title, as shown above.

### Course editor:

**Redesigned assignment feature User Interface:**

Some of our customers have raised some concerns about the assignment feature that used to be scattered on different screens with sometimes confusing wording.

We brought everything in one place in a single “[assign](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Assign "https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Assign")” screen. From there, you have two options :

1. [New assignment](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Newassignment "https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Newassignment"): adds to the previous course assignments (users or groups of users)
2. [Continuous assignment](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Continuousassignment "https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Continuousassignment"): the user input is persisted, new users joining the chosen groups will be assigned the course automatically.

You can always add a due date and a custom message to the user.

[![](https://creativas.io/wp-content/uploads/2022/02/Group-1347.png)](https://creativas.io/wp-content/uploads/2022/02/Group-1347.png)Assign Pop-up**Allow enrollment after the due date:**

Some customers find it too rigid to prevent users from visiting the course when the course completion date is overdue.

Smart Courses was built to make it accessible to the users, we made it possible for the course contributors to allow users to visit their assigned courses even [beyond the due date](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Allowenrollmentafterduedate).

### Course Catalog:

**Course catalog configuration per space:**

Smart Courses used to have only one global catalog configuration that covered all spaces.

Customers asked for more granularity so that some settings can be changed at the space level. Now, you can set the [branding](https://help.creativas.io/lms/app-configuration-1180967.html#Appconfiguration-Branding "https://help.creativas.io/lms/app-configuration-1180967.html#Appconfiguration-Branding"), [announcement](https://help.creativas.io/lms/app-configuration-1180967.html#Appconfiguration-Announcement "https://help.creativas.io/lms/app-configuration-1180967.html#Appconfiguration-Announcement"), and [cards](https://help.creativas.io/lms/app-configuration-1180967.html#Appconfiguration-Cards "https://help.creativas.io/lms/app-configuration-1180967.html#Appconfiguration-Cards") as you wish at the space level. ![](https://pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net/standard/a51a7674-8d5d-4495-a2d2-a67c090f5c3b/32x32/1f642.png)

The difference between the global and per space is highlighted in the screengrabs below.

[Capsules](https://help.creativas.io/lms/app-configuration-1180967.html#Appconfiguration-Capsules[OnlyinGLOBALconfiguration]) and [categories](https://help.creativas.io/lms/app-configuration-1180967.html#Appconfiguration-Categories[OnlyinGLOBALconfiguration]) are restricted to the global configuration.

[![](https://creativas.io/wp-content/uploads/2022/02/Group-1360.png)](https://creativas.io/wp-content/uploads/2022/02/Group-1360.png)Global catalog configuration[![](https://creativas.io/wp-content/uploads/2022/02/Group-1361.png)](https://creativas.io/wp-content/uploads/2022/02/Group-1361.png)Catalog configuration per space**Course level info can be displayed on cards:**

The [course card](https://help.creativas.io/lms/course-card-1180945.html "https://help.creativas.io/lms/course-card-1180945.html") gives you an overview of the [information](https://help.creativas.io/lms/course-card-1180945.html#Coursecard-Courseinformation "https://help.creativas.io/lms/course-card-1180945.html#Coursecard-Courseinformation") you need to know about the course (name, type, rating..), its creator, and the creation/modification timeframe. You can now display the course difficulty level the same way as the exam tag is shown if set by the course creator.

[![](https://creativas.io/wp-content/uploads/2022/02/Untitled-design-2.gif)](https://creativas.io/wp-content/uploads/2022/02/Untitled-design-2.gif)Difficulty level on the course card[ ](https://marketplace.atlassian.com/apps/1216979/learnup-for-confluence-lms?hosting=server&tab=overview "https://marketplace.atlassian.com/apps/1216979/learnup-for-confluence-lms?hosting=server&tab=overview") [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Excel, Filter, Learning, Reporting

---

### [How to integrate Google apps' content in Smart Courses for Confluence](https://creativas.io/how-to-integrate-google-apps-content-in-smart-courses-for-confluence)

**Published:** March 11, 2022
**Author:** Salma Sahnoun

**Excerpt:** Smart Courses users have been asking a lot lately about how to integrate some of Google apps' content in a course. Well, that’s what we’re going to discover in this blog. 🙂

**Content:**

[Smart Courses](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?tab=overview&hosting=cloud) users have been asking a lot lately about how to integrate some of [Google](https://about.google/products/) apps’ content into a course. Well, that’s what we’re going to discover in this blog.🙂

[Confluence](https://www.atlassian.com/fr/software/confluence)‘s advantage is to co-create, organize and gather all your content of different types within one place. You name it! Tables, presentations, courses, designs, brochures, blog posts, project plans… and much more.

Switching all your Google content into your Confluence instance is not that difficult. If you’re doing training for your team, our Smart Courses for Confluence LMS provides you the opportunity to gather all this content and integrate it easily into your courses.

**Google** [**Docs**](https://www.google.com/docs/about/), [**Slides**](https://www.google.com/slides/about/), [**Sheets**](https://www.google.com/sheets/about/), and [**Forms**](https://www.google.com/forms/about/) can all be integrated into a course capsule, and here are the different methods to insert them in Smart Courses for Confluence.

### Google sheets

Many teams rely on Google Sheets for data entry, mostly in sales or marketing. This data could be used as training material in a course.

To insert a Google sheet in a course start by opening the concerned sheet in your Google [Sheets](https://sheets.google.com/ "https://sheets.google.com/"), click on File at the top left side and choose Share, Publish to web.

[![](https://creativas.io/wp-content/uploads/2022/03/image-20220303-121141.png)](https://creativas.io/wp-content/uploads/2022/03/image-20220303-121141.png)How to share a Google SheetYou can choose to publish the entire sheets you have in the document or individual sheet and put restrictions if you want to. Click Publish and copy-paste the link in a [web page](https://help.creativas.io/lms/learning-capsules-1180933.html#Learningcapsules-Webpage) capsule in Smart Courses, or embed the HTML code in the [HTML capsule](https://help.creativas.io/lms/learning-capsules-1180933.html#Learningcapsules-Embed), like below.

[![](https://creativas.io/wp-content/uploads/2022/03/Sheets-fast.gif)](https://creativas.io/wp-content/uploads/2022/03/Sheets-fast.gif)Google sheet integration within Smart Courses### Google slides:

Some Smart Courses users have a lot of content designed in Google [Slides.](https://docs.google.com/presentation/u/0/?tgif=d "http://Slides.to") To have everything set in one place, you can add your slides in our [LMS tool for Confluence](https://creativas.io/smart-courses-for-confluence-lms).

Same as sheets, create your presentation on Google [slides](https://slides.google.com/ "https://slides.google.com/") or open a pre-made one:

- Click on File
- Select publish to the web
- Select the type of publishing you’d like and hit Publish

[Google](https://about.google/) offers you different options to customize the size and presentation time of the slides. Once everything is set, feel free to copy-paste the HTML code or the link, depending on your preference.

[![](https://creativas.io/wp-content/uploads/2022/03/slides-1.png)](https://creativas.io/wp-content/uploads/2022/03/slides-1.png)How to publish Google slides to the web**Note:** Once you “Stop publishing” the content, it will no longer appear for Smart Courses for Confluence users.

Google allows you to download your File in different formats if you ask for alternatives.

[![](https://creativas.io/wp-content/uploads/2022/03/slides-export.png)](https://creativas.io/wp-content/uploads/2022/03/slides-export.png)Slides download formatsWe advise you to download your google slides as a pdf and insert them directly as an attachment in Smart Courses [pdf capsule](https://help.creativas.io/lms/learning-capsules-1180933.html#Learningcapsules-PDF) for a good quality layout. JPEG and PNG [images](https://help.creativas.io/lms/learning-capsules-1180933.html#Learningcapsules-Image) are also supported if you want to export a unique slide as an image.

### Google docs

The steps are as easy as the previous apps, open your Google [document](https://docs.google.com/ "https://docs.google.com/"), click “Publish to the web” under the File menu. Follow the process of Sheets and Slides accordingly.

Remember, you can always download it as a pdf if you want to avoid publishing it to the web.

[![](https://creativas.io/wp-content/uploads/2022/03/doc-pdf.png)](https://creativas.io/wp-content/uploads/2022/03/doc-pdf.png)Google Doc in PDF capsule### Google forms

Generally, Google Sheets, Docs, and Slides have the exact steps to follow, but [Forms](https://docs.google.com/forms/u/0/?tgif=d) is slightly different.

Companies tend to push surveys to their clients from time to time to collect their satisfaction rates and feedback towards products. If you use Google forms for that purpose, here’s how to embed your form into Smart Courses for Confluence for your team to see it.

1. Go to Forms and open your form.
2. Click Send.
3. Next to Send via, click on Link/Embed.
4. Copy the URL or the HTML.
5. Paste it into the web page or HTML learning capsule in Smart Courses for Confluence.

[![](https://creativas.io/wp-content/uploads/2022/03/forms-fast.gif)](https://creativas.io/wp-content/uploads/2022/03/forms-fast.gif)Google Forms integration with link/HTMLTo give access to everyone, even anonymous users, and guarantee that they only have permission to view and answer, you have to disable the “Restriction” purple button.

[![](https://creativas.io/wp-content/uploads/2022/03/image-20220303-135533-1.png)](https://creativas.io/wp-content/uploads/2022/03/image-20220303-135533-1.png)Google forms settings

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, LMS, Tables, Training

---

### [How to export & import training courses in Confluence space](https://creativas.io/export-import-courses-from-one-space-to-another)

**Published:** February 18, 2022
**Author:** Salma Sahnoun

**Excerpt:** Creating training material requires a domain expert or someone aware and acknowledged of the training subject. Some companies hire experts to do so, some create their own courses as they don't need heavy content, and others just give this mission to a training consultant as it is not something that could be done internally.

**Content:**

Creating training material requires a domain expert or someone aware and acknowledged of the training subject. Some companies hire experts to do so, some create their own courses in Confluence as they don’t need heavy content, and others just give this mission to a training consultant as it is not something that could be done internally.

Using [Smart Courses for Confluence](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview "https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview"), you’ll be able to create courses in [Confluence](https://www.atlassian.com/fr/software/confluence?&aceid=&adposition=&adgroup=105506988649&campaign=10326255560&creative=443526543325&device=c&keyword=confluence&matchtype=e&network=g&placement=&ds_kids=p55122855122&ds_e=GOOGLE&ds_eid=700000001549733&ds_e1=GOOGLE&gclid=Cj0KCQiA3rKQBhCNARIsACUEW_ZZbtcDYhCG4xDQXo9hzaSu5vBu5pvMRAECt4__yah04wvavsJAQVUaAgUFEALw_wcB&gclsrc=aw.ds "https://www.atlassian.com/fr/software/confluence?&aceid=&adposition=&adgroup=105506988649&campaign=10326255560&creative=443526543325&device=c&keyword=confluence&matchtype=e&network=g&placement=&ds_kids=p55122855122&ds_e=GOOGLE&ds_eid=700000001549733&ds_e1=GOOGLE&gclid=Cj0KCQiA3rKQBhCNARIsACUEW_ZZbtcDYhCG4xDQXo9hzaSu5vBu5pvMRAECt4__yah04wvavsJAQVUaAgUFEALw_wcB&gclsrc=aw.ds") without using a third-party app, which could facilitate the process of moving courses from one instance to another.

But how to move these courses from one Confluence instance to another?

## Scenario

E-learning consultants deal with several companies simultaneously; each has its own specific needs, which means customized courses. The consultant will create a space for the company on his instance and create a complete group of courses in Confluence under the same catalog. Depending on the company, they can even [customize](https://creativas.io/customize-your-learning-management-system-lms) the logo, the branding, and the course catalog announcement.

[![Course catalog: courses in Confluence space](https://creativas.io/wp-content/uploads/2022/02/course-catalog-new.png?_t=1718636348)](https://creativas.io/wp-content/uploads/2022/02/course-catalog-new.png)Course Catalog## Solution

After approval, the consultant will export these [courses in Confluence](https://help.creativas.io/lms/course-catalog-overview-1180943.html) and send them to the company’s Confluence site admin to import them into their instance. But, to export these courses, you’ll have to export the whole Confluence space they’re created in.

You’ll find the steps for Cloud below.

### How to export courses in Coufluence with few steps? Export a space

You need the ‘Export Space’ permission to use the space export functionality.

Open your wiki and open the space you want to export.

Go to space settings.

[![](https://creativas.io/wp-content/uploads/2022/02/HRC-comapny.png)](https://creativas.io/wp-content/uploads/2022/02/HRC-comapny.png)Space settingsChoose Export Space in Manage space.

[![](https://creativas.io/wp-content/uploads/2022/02/manage-space-1.png)](https://creativas.io/wp-content/uploads/2022/02/manage-space-1.png)Manage Space settingsClick on XML since it’s the only [supported format](https://support.atlassian.com/confluence-cloud/docs/export-content-to-word-pdf-html-and-xml/#Export-a-space) that can be imported into Confluence.

[![](https://creativas.io/wp-content/uploads/2022/02/export-space-1.png)](https://creativas.io/wp-content/uploads/2022/02/export-space-1.png)Export Space XML formatAfter that, choose full export or custom your export by choosing which content you need in the export file, and push the Export button.

[![](https://creativas.io/wp-content/uploads/2022/02/full-export-1.png)](https://creativas.io/wp-content/uploads/2022/02/full-export-1.png)Full ExportAfter finishing the export, download the file. It will be automatically downloaded in a zip format.

[![](https://creativas.io/wp-content/uploads/2022/02/Export-complete-1.png)](https://creativas.io/wp-content/uploads/2022/02/Export-complete-1.png)Export CompetePlease note that in Smart Courses for Confluence, the added [Confluence ](https://help.creativas.io/lms/learning-capsules-1180933.html#Learningcapsules-Confluencepage)pages’ capsules within the course will not appear after you import the space. You just have to re-insert them in the course or use the [text capsule](https://help.creativas.io/lms/learning-capsules-1180933.html#Learningcapsules-Text) to avoid any permission misconception.

### How to import courses in Confluence? Import a Space Import

You need to be a Confluence Admin or a Site Admin to import a space.

Click the[⚙️](https://emojipedia.org/gear/)settings in the Confluence navigation bar.

Type Ctrl+F to search by keyword for “Import Spaces”.

[![](https://creativas.io/wp-content/uploads/2022/02/general-config-company-view.png)](https://creativas.io/wp-content/uploads/2022/02/general-config-company-view.png)General configuration (company instance)Once you find it, click it and select the file you’re willing to import.

Choose the Cloud project you’d like to link to this space if you’re using Jira Cloud.

[![](https://creativas.io/wp-content/uploads/2022/02/import-your-space-export-1.png)](https://creativas.io/wp-content/uploads/2022/02/import-your-space-export-1.png)Import your space exportSelect Import, and voilà!

[![](https://creativas.io/wp-content/uploads/2022/02/import-completed-1.png)](https://creativas.io/wp-content/uploads/2022/02/import-completed-1.png)Import complete⚠️When you import a space, make sure there’s no similar space key to the one you’re importing.

Read this [article](https://confluence.atlassian.com/doc/restoring-a-space-152036.html#:~:text=Importing%20a%20space%20will%20not,groups%20in%20your%20destination%20site.) to find out more about importing a space.

The space now should be visible in the company’s instance like below with the ability to access [the courses in Confluence space’ sidebar](https://help.creativas.io/app/lms/course-catalog-overview-1180943.html#Coursecatalogoverview-2.Filteringcourses):

[![Course after import to a new instance: courses in Confluence space](https://creativas.io/wp-content/uploads/2022/02/Webp.net-gifmaker.gif?_t=1718636402)](https://creativas.io/wp-content/uploads/2022/02/Webp.net-gifmaker.gif)Company instance after space importYou may question why the course creator’s name changed to Consulting Administrator (Unlicensed). That’s because the consultant is not a licensed Confluence user in the company instance, so his/her image and name will not appear.

Smart Courses for Confluence will also keep the same branding and announcement created in the space in the first place since now the app supports [catalog configuration per space](https://help.creativas.io/lms/app-configuration-1180967.html).

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, Training

---

### [Smart Terms for Confluence-Glossary major release is out!](https://creativas.io/smart-terms-for-confluence-glossary-major-release-is-out)

**Published:** March 16, 2022
**Author:** Salma Sahnoun

**Excerpt:** We are thrilled to announce the release of a new version of Smart Terms for Confluence. We have been working hard on a complete revamp of the app and, precisely, the user interface. That unlocked several possibilities for new feature implementation and brought more stability to the app; perhaps one of the most requested features is multi-language support.

**Content:**

We are thrilled to announce the release of a new version of [Smart Terms for Confluence](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?hosting=cloud&tab=overview). We have been working hard on a complete revamp of the app and, precisely, the user interface. That unlocked several possibilities for new feature implementation and brought more stability to the app; perhaps one of the most requested features is multi-language support.

Want to find out what is new?

### User Interface enhancements

#### Glossary

We designed new layouts for the [Glossary display](https://help.creativas.io/terms/glossary-overview-5570593.html#Glossaryoverview-8.Displaymodes). You now have different modes: list, compact list, or grid. You can choose what suits you best.

[![](https://creativas.io/wp-content/uploads/2022/03/display-modes-new-edited.gif)](https://creativas.io/wp-content/uploads/2022/03/display-modes-new-edited.gif)Glossary display modesWe also enhanced the user interface of the [instant search](https://help.creativas.io/terms/glossary-overview-5570593.html#Glossaryoverview-5.Searchterms) and [filtering](https://help.creativas.io/terms/glossary-overview-5570593.html#Glossaryoverview-6.Labelsfilter) along with the [letter navigation](https://help.creativas.io/terms/glossary-overview-5570593.html#Glossaryoverview-2.Alphabeticalindex) (as shown below).

[![](https://creativas.io/wp-content/uploads/2022/03/Group-1412.png)](https://creativas.io/wp-content/uploads/2022/03/Group-1412.png)Instant search and filter updates#### Term editor

We introduce a modern [term editor](https://help.creativas.io/terms/editor-overview-5570591.html). You can add [**media** ](https://help.creativas.io/terms/editor-overview-5570591.html#Editoroverview-6.Media)easily, edit, and reorder through drag, and drop. We also combined the global [highlight options](https://help.creativas.io/terms/editor-overview-5570591.html#Editoroverview-8.Highlightoptions) in a configuration modal on the top right side.

[![](https://creativas.io/wp-content/uploads/2022/03/term-editor-fast.gif)](https://creativas.io/wp-content/uploads/2022/03/term-editor-fast.gif)Term editor##### Term History

Have you ever wondered if it is possible to get back and edit a previous version? No worries! We got this covered for you.🙂

Tracking your terms’ history is made simple. You can easily track a term definition each time it’s modified. You’ll also be able to roll back and restore a previous version if you want to. You can find the [term history](https://help.creativas.io/terms/editor-overview-5570591.html#Editoroverview-2.Termhistory) icon in the term editor, as shown below.

[![](https://creativas.io/wp-content/uploads/2022/03/Untitled-design-3.gif)](https://creativas.io/wp-content/uploads/2022/03/Untitled-design-3.gif)Terms History### Multi-language support

Since most of our customers are international companies, we developed [multi-language support](https://help.creativas.io/terms/app-configuration-5570583.html#Appconfiguration-Languages) to facilitate communication between teams internally while co-creating content within Confluence.

This feature will help you get the most out of your enterprise terminology by using different languages suiting your organization.

Now, you can enable the multi-language feature through the “languages” option in Smart Terms global configuration. We have more than 20 languages available that you can use in your glossary.

[![](https://creativas.io/wp-content/uploads/2022/03/languages-1.png)](https://creativas.io/wp-content/uploads/2022/03/languages-1.png)Multi-language configurationYou may wonder if this will lead to a cluttered glossary with different translations. Well, not really!😉

You’ll be able to create and [edit multi-language definitions](https://help.creativas.io/terms/editor-overview-5570591.html#Editoroverview-7.TermLanguages) and switch between them at your convenience as follows.

[![](https://creativas.io/wp-content/uploads/2022/03/term-editor-level-fast-1.gif)](https://creativas.io/wp-content/uploads/2022/03/term-editor-level-fast-1.gif)Multi-language term editing/creationOnce you have translated your definitions, you can select your preferred language from:

- [Glossary](https://help.creativas.io/terms/glossary-overview-5570593.html#Glossaryoverview-7.Glossarylanguage): from the list at the top right side, select your language
- Term: from the term card, select the flag of the language

[![](https://creativas.io/wp-content/uploads/2022/03/glossary-multilangual.gif)](https://creativas.io/wp-content/uploads/2022/03/glossary-multilangual.gif)Glossary levelYou have enabled multi-language support, but some users might not be interested in translating their glossaries? We developed an option to disable translation per space.🙂

### Terms list macro

Along with the highlight option on your Confluence page, you may want to have the list of your highlighted terms inserted below the page content just in case you need them close to your sight. Some users would prefer to access content offline; they would use the [terms list macro](https://help.creativas.io/terms/terms-list-macro-5570595.html) then export the page on Word or PDF.

[![](https://creativas.io/wp-content/uploads/2022/03/ezgif.com-gif-maker-2.gif)](https://creativas.io/wp-content/uploads/2022/03/ezgif.com-gif-maker-2.gif)Terms list macro### Highlight Configuration

Some of our Smart Terms users have brought up questions about the [highlight engine](https://help.creativas.io/terms/app-configuration-5570583.html#Appconfiguration-Highlightengine) configuration that used to be puzzling with somewhat ambiguous options.

We split the highlight engine options into 3 sub-categories:

- Highlight
- Sensitivity
- Content and Titles

Headings and titles are no longer highlighted by default as shown below.

[![](https://creativas.io/wp-content/uploads/2022/03/highlight-engine-transformation.png)](https://creativas.io/wp-content/uploads/2022/03/highlight-engine-transformation.png)Highlight Engine before/afterYou can click on the term to view the definition on the pop-up screen. With the new release, you can also view the definition pop-up just by hovering on the term. Just enable the “Highlight on mouse hover” option from the [global configuration](https://help.creativas.io/terms/app-configuration-5570583.html), and you’re good to go.

[![](https://creativas.io/wp-content/uploads/2022/03/Hovering.gif)](https://creativas.io/wp-content/uploads/2022/03/Hovering.gif)Highlight on mouse hover [ Download full guide ](https://creativas.io/wp-content/uploads/2022/03/Multilanguage-Smart-Terms-for-Confluence.pdf) [ Try Smart Terms for Confluence ](https://marketplace.atlassian.com/apps/1219677) [ Learn more about Smart Terms ](https://help.creativas.io/terms/)

**Categories:** Smart Terms

**Tags:** Confluence, Definitions, Filter, Glossary, Highlight

---

### [4 steps to switch a course to an exam-Confluence](https://creativas.io/4-steps-to-switch-a-course-to-an-exam-confluence)

**Published:** April 20, 2022
**Author:** Salma Sahnoun

**Excerpt:** Creating courses and exams have the same process in Smart Courses for Confluence. However, you must pass 4 steps to switch from a regular course to an exam.

**Content:**

As one of our previous blogs explained, “[eTraining program: successful or not?](https://creativas.io/etraining-program-successful-or-not)” training evaluation is the most important part of the learning path.
Exams are the first thing that comes into one’s mind when it comes to assessments and evaluations.
[Smart Courses for Confluence](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview) is your perfect LMS solution to acknowledge your team and test their learning path. Creating courses and exams have the same process. However, you must pass 4 steps to switch from a regular course to an exam.
This blog post will take you through the different steps to learn how to turn pre-created regular courses into exams while using our LMS tool for [Confluence](https://www.atlassian.com/fr/software/confluence?&aceid=&adposition=&adgroup=105506988649&campaign=10326255560&creative=443526543334&device=c&keyword=confluence&matchtype=e&network=g&placement=&ds_kids=p55122855122&ds_e=GOOGLE&ds_eid=700000001549733&ds_e1=GOOGLE&gclid=Cj0KCQjw3v6SBhCsARIsACyrRAlJTUVFJuvzHQ9qmjttJYbRHdmhKscAd5jIGqKilNQDy_6TfqozyegaAgRaEALw_wcB&gclsrc=aw.ds).

### 1. Select Exam mode

This is the first and most important step to start with. You have to click the “[Exam mode](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Exammode)” option in the course configuration, which will be visible as a tag in the course card layout. This tag helps the user differentiate between a regular course and an exam from the course catalog.

The exam mode feature reflects specific rules in metrics and course playing.

##### Metrics:

As you can see in the below screenshot, the exam metrics are slightly different from the regular course metrics. In fact, there is an extra part that contains:

- Average Score
- Finished the exam
- Pass/Fail

[![](https://creativas.io/wp-content/uploads/2022/04/Group-1458.png)](https://creativas.io/wp-content/uploads/2022/04/Group-1458.png)Metrics difference between a course & an exam##### Course player:

When you click on “Start” on the [course card](https://help.creativas.io/lms/course-card-1180945.html), you’ll get a pop-up message indicating that you are enrolling in an exam and how many questions attempts you have.

[![](https://creativas.io/wp-content/uploads/2022/04/Start-message.png)](https://creativas.io/wp-content/uploads/2022/04/Start-message.png)Start Exam pop-up messageWhen exam mode is selected, you’ll have two mandatory fields to fill, which are the:

- [minimum pass score](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Minimumpassscore)
- [maximum exam attempts](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Maximumexamattempts)

These two options are the prerequisites for the user to pass or fail an exam—for example, an exam containing 5 questions with an 80 as the minimum pass score. If the user answers 3 correct questions and 2 wrong, he/she will fail the exam with a 60% score.

By default, the “[Force sequential navigation](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Forcesequentialnavigation)” option will be selected when you click on exam mode, which is forcing the user not to skip a capsule and go through them one by one in the given order. This option can be disabled if not needed.

### 2. Hide question results

As mentioned earlier, the course creator can grant the user more than 1 attempt in an exam. Therefore, we designed this [option](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Hidequestionsresults "https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Hidequestionsresults") to prevent the attendee from seeing the questions’ results on the first attempt in case they’re retaking the course to make sure that Smart Courses meets the requirements of a real exam.

### 3. Due date

In-class exams are set for a period of time, which also implies to the online exams. However, the duration differs as you cannot control or supervise an online exam, but you can set a due date for it.

The [due date](https://help.creativas.io/lms/course-configuration-1180937.html#:~:text=If%20a%20Due%20date%20is%20enabled%20%3A "https://help.creativas.io/lms/course-configuration-1180937.html#:~:text=If%20a%20Due%20date%20is%20enabled%20%3A") is the number of days for the user to complete the course. A reminder will be sent to the user every day for 5 days before the due date. Once enrolled, the reminder stops showing. This option is set with the [assign](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Assign "https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Assign") feature as shown below.

[![](https://creativas.io/wp-content/uploads/2022/04/image-23525.png)](https://creativas.io/wp-content/uploads/2022/04/image-23525.png)Due date

Thinking of the possible events that can occur for the attendees during the due date period, users may not have the time to enroll in the course due to workloads or other engagements. Therefore, we provided you the [option](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Allowenrollmentaftertheduedate "https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Allowenrollmentaftertheduedate") to allow their enrollment even after the due date is overdue.

### 4. Minimum reading time

Many customers ask, “how can I ensure that the user reads or watches the whole capsule without skipping it? I need them to see the capsule and understand the content, not just pretend they saw it by clicking it and skip to the next capsule.”

As a course creator, you can set a minimum reading time for specific [capsules](https://help.creativas.io/lms/learning-capsules-1180933.html "https://help.creativas.io/lms/learning-capsules-1180933.html") and force them to stay on the capsule. Users will not be able to move to the next capsule until that time is finished. Well, this can be a great hack to keep them engaged with the capsule content for some time that you set.

[![](https://creativas.io/wp-content/uploads/2022/04/Group-1460.png)](https://creativas.io/wp-content/uploads/2022/04/Group-1460.png)Minimum reading time in a capsule

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Exams, Learning, LMS, Training

---

### [Multi-language glossary in Smart Terms for Confluence](https://creativas.io/multi-language-glossary-in-smart-terms-for-confluence)

**Published:** May 5, 2022
**Author:** Salma Sahnoun

**Excerpt:** Using a glossary app for your company is a great way to turn your Wiki into meaningful pages. What’s greater is allowing everyone to create their glossaries with the language they’d like.

**Content:**

Using a [glossary app](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?hosting=cloud&tab=overview "https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?hosting=cloud&tab=overview") for your company is a great way to turn your Wiki into meaningful pages. What’s greater is allowing everyone to create their glossaries with the language they’d like.

Most of our Smart Terms for Confluence customers are international companies and embrace hundreds of nationalities. Therefore, we granted them the opportunity to build multi-language glossaries all at once.

This blog post will show you the different aspects of multi-language support and explain the highlighting configuration of this feature.

### Multi-language glossary creation

An important note to keep in mind is that you cannot create a term in your [Confluence](https://www.atlassian.com/software/confluence "https://www.atlassian.com/software/confluence") non-default language. In other words, if your Confluence default language is English, you have to add the term in English first and then add a German [translation](https://help.creativas.io/terms/editor-overview-5570591.html#Editoroverview-7.TermLanguages "https://help.creativas.io/terms/editor-overview-5570591.html#Editoroverview-7.TermLanguages"), for example. It cannot be the other way around unless you change the default language, and you cannot add a translation only. There has to be an original term first.

Creating a [multi-language glossary](https://help.creativas.io/terms/glossary-overview-5570593.html#Glossaryoverview-7.Glossarylanguage "https://help.creativas.io/terms/glossary-overview-5570593.html#Glossaryoverview-7.Glossarylanguage") has never been easier with Smart Terms. The app provides you with 2 different levels that permit the term translation creation.

- Glossary level: when you’re creating a new term from scratch. This is a newly added way of multilingual term creation. You’ll have to pass 2 steps as follows:

[![](https://creativas.io/wp-content/uploads/2022/05/Group-1478.png)](https://creativas.io/wp-content/uploads/2022/05/Group-1478.png)Step 1: Create a new term in the default language from “[inline](https://help.creativas.io/terms/create-a-term-5570589.html#Createaterm-FromConfluencepages)” or “[new term](https://help.creativas.io/terms/create-a-term-5570589.html#Createaterm-FromtheTermsGlossary)” button[![](https://creativas.io/wp-content/uploads/2022/05/step2.png)](https://creativas.io/wp-content/uploads/2022/05/step2.png)Step 2: Choose another language directly from the “new term editor”- Term editor level: is when you’re editing or adding a translation to an existing term.

[![](https://creativas.io/wp-content/uploads/2022/05/term-editor-level.png)](https://creativas.io/wp-content/uploads/2022/05/term-editor-level.png)Multilingual term creation from the term editorMany of our clients ask about bulk creation; this is feasible with [importing your glossary](https://help.creativas.io/terms/glossary-overview-5570593.html#Glossaryoverview-Importterms). Instead of adding hundreds of terms one by one in a space, just put them all in an excel sheet with their translations and import them directly from here.

[![](https://creativas.io/wp-content/uploads/2022/05/import-terms.png)](https://creativas.io/wp-content/uploads/2022/05/import-terms.png)Import termsTo make this even easier, we offer you 2 different templates to use that you can find [here](https://help.creativas.io/terms/glossary-overview-5570593.html#:~:text=It%20is%20mandatory%20to%20use%20the%20below%20template%20structure%20(same%20columns)%20to%20import%20terms%20properly%3A).

### Highlight Configuration

#### Highlight options

Many companies have different branches worldwide and hold hundreds of multi-national teams using the same Confluence instance with different user languages.

Would it be possible to highlight all terms’ translations simultaneously on the same Confluence page? Yes, it is possible.😉

Would it be possible to highlight terms only in the user language? Yes, it is also possible.😉

[![](https://creativas.io/wp-content/uploads/2022/05/languages-1-1.png)](https://creativas.io/wp-content/uploads/2022/05/languages-1-1.png)Languages configurationThe multi-language feature in Smart Terms covers mostly all different aspects of the highlight, trying to provide all the possible highlight usage.

You may wonder about the best use cases of the above two possible [highlight options](https://help.creativas.io/terms/app-configuration-5570583.html#Appconfiguration-Languages). Well, here are some.

- Highlight all translations

You’re a company that shares [Confluence spaces/pages with anonymous users](https://confluence.atlassian.com/doc/make-a-space-public-829076202.html) such as clients to view their content and share documentation or information about work, products, or anything related. You may want to define and explain certain terms to these clients. They are of different nationalities, and you want to ensure that everyone sees the suitable language for them.

This option is for you. You can create the same content but in different translations and still ensure that terms will be highlighted in all translations available.

[![](https://creativas.io/wp-content/uploads/2022/05/Highlight-all-translations.gif)](https://creativas.io/wp-content/uploads/2022/05/Highlight-all-translations.gif)Highlight all translations- Only highlight terms in the user language

You have mixed nationalities in your team, and everyone has his own Confluence user language set by their preferences. This option will highlight only the terms in the user language, not terms in the default Confluence language.

**Example:**

The default language is **English**.

The user language is **Deutsch** ==> Only Deutsch terms will be highlighted.

[![](https://creativas.io/wp-content/uploads/2022/05/highlight-only-terms-in-the-user-language.gif)](https://creativas.io/wp-content/uploads/2022/05/highlight-only-terms-in-the-user-language.gif)Highlight only terms in the user language [ Try Smart Terms for Confluence ](https://marketplace.atlassian.com/apps/1219677) [ Learn more about Smart Terms ](https://help.creativas.io/terms/)

**Categories:** Smart Terms

**Tags:** Confluence, Documentation, Excel, Glossary, Highlight

---

### [A practical guide to customer onboarding within Confluence](https://creativas.io/a-practical-guide-to-customer-onboarding-within-confluence)

**Published:** June 10, 2022
**Author:** Salma Sahnoun

**Excerpt:** In the onboarding process of customers, there are many ways to get them started. Watching a quick demo and reading docs are very useful. But what if you give them a whole learning platform where you deliver a set of courses about your products or services.

**Content:**

The first step in making your customers feel welcome is creating a strong onboarding strategy.

In the onboarding process of customers, there are many ways to get them started. Watching a quick demo and reading docs are very useful. But what if you give them a whole learning platform where you deliver a set of courses about your products or services.

[Smart Courses for Confluence](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview "https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview") is a tool that transforms your Confluence wiki into an eLearning platform. You can build learning materials, interactively guide users through the information, and track learning results in real-time for some of them.

Through this blog post, you will learn how to create onboarding courses for Confluence users and even anonymous ones.

## Set permission for anonymous access

[Confluence](https://www.atlassian.com/software/confluence?bundle=confluence&edition=free "https://www.atlassian.com/software/confluence?bundle=confluence&edition=free") has this cool feature that lets [anonymous users](https://help.creativas.io/lms/sessions-1180951.html#Sessions-Anonymousaccess "https://help.creativas.io/lms/sessions-1180951.html#Sessions-Anonymousaccess") access spaces. You just have to enable anonymous access from the space permissions.

[![](https://creativas.io/wp-content/uploads/2022/06/anonymous.png)](https://creativas.io/wp-content/uploads/2022/06/anonymous.png)Enable Anonymous access in your Confluence spaceSmart Courses as well supports that accordingly. That means your customers have access to the courses pre-made in that space. However, since they are anonymous, you can’t track their sessions, metrics, and learning path like you do for licensed users in Confluence.

We, as [Creativas](https://www.linkedin.com/company/50797480/admin/ "https://www.linkedin.com/company/50797480/admin/"), thought this was a great opportunity to onboard our customers by giving them access to pre-made courses about [our products](https://marketplace.atlassian.com/vendors/1214340/creativas "https://marketplace.atlassian.com/vendors/1214340/creativas").

But wait! These courses are not just documentation.

We learned that the real goal of onboarding isn’t to get them ready for your product but to keep them engaged with it. So, we gathered all the possible different resources from our website and Youtube channel along with personalized explanatory videos made especially for our clients.

Check this [Confluence space](https://creativas-demo.atlassian.net/wiki/display/CA/customcontent/list/ac%3Acom.mute.confluence.plugins.lms%3Acourse-type "https://creativas-demo.atlassian.net/wiki/display/CA/customcontent/list/ac%3Acom.mute.confluence.plugins.lms%3Acourse-type") to view these courses and finish reading to see how we created them along with the space customization.

## Customize your space catalog

[Smart Courses for Confluence](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview "https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview") enables you to customize your learning platform whether globally or per space. Our recent blog post “[Customize your learning management system](https://creativas.atlassian.net/wiki/spaces/MK/pages/2537684997 "/wiki/spaces/MK/pages/2537684997")” explained how to do that globally. However, in this one, we will look at how to customize it per space.

There are some differences between the course catalog global [configuration](https://help.creativas.io/lms/app-configuration-1180967.html "https://help.creativas.io/lms/app-configuration-1180967.html") and the space catalog configuration. Take into consideration that only Confluence admins and Smart Courses admins have access to the app global configuration while in the space configuration, space admins have the permissions to access it as well.

  [ ![space-catalog-overview](https://creativas.io/wp-content/gallery/config/thumbs/thumbs_space-catalog-overview.png?t=1654599185 "space-catalog-overview") ](https://creativas.io/wp-content/gallery/config/space-catalog-overview.png?t=1654599185) 

 [ ![space-catalog-config](https://creativas.io/wp-content/gallery/config/thumbs/thumbs_space-catalog-config.png?t=1654599185 "space-catalog-config") ](https://creativas.io/wp-content/gallery/config/space-catalog-config.png?t=1654599185) 

## Create a course in a few steps

What do you think are the most important first steps to do in creating your course?

Well, let us tell you!

After hitting the [New course](https://help.creativas.io/lms/create-a-course-1180927.html#Createacourse-FromtheCoursecatalog "https://help.creativas.io/lms/create-a-course-1180927.html#Createacourse-FromtheCoursecatalog") button, the first thing you have to do is choose a space.

While you are in the course editor, the thumbnail, title, and “about the course” are actually mandatory and should not be skipped. They give an [overview](https://help.creativas.io/lms/course-card-1180945.html#Coursecard-Courseinformation "https://help.creativas.io/lms/course-card-1180945.html#Coursecard-Courseinformation") of the course in the catalog.

[![](https://creativas.io/wp-content/uploads/2022/06/ezgif.com-gif-maker-7.gif)](https://creativas.io/wp-content/uploads/2022/06/ezgif.com-gif-maker-7.gif)First steps in course creationAfter that, start building your course by adding different [content](https://help.creativas.io/lms/editor-overview-1180929.html#Editoroverview-2.Sectionsandcapsules "https://help.creativas.io/lms/editor-overview-1180929.html#Editoroverview-2.Sectionsandcapsules"). The course can contain as many sections as you like and the cool part is that you can collapse them to give a clear look at the course; especially when it is a bit long so that the attendee knows what to expect. These sections can also hold all different types of [capsules](https://help.creativas.io/lms/learning-capsules-1180933.html "https://help.creativas.io/lms/learning-capsules-1180933.html").

  [ ![capsules](https://creativas.io/wp-content/gallery/sections-capsules/thumbs/thumbs_capsules.png?t=1654608798 "capsules") ](https://creativas.io/wp-content/gallery/sections-capsules/capsules.png?t=1654608798) 

 [ ![sections](https://creativas.io/wp-content/gallery/sections-capsules/thumbs/thumbs_sections.png?t=1654608799 "sections") ](https://creativas.io/wp-content/gallery/sections-capsules/sections.png?t=1654608799) 

As a course creator or contributor, you have a [rich configuration](https://help.creativas.io/lms/course-configuration-1180937.html "https://help.creativas.io/lms/course-configuration-1180937.html") that contributes to a more customized course. According to the screenshot below, the configuration is re-formed to be more organized now. It gives a more comprehensive look.

[![](https://creativas.io/wp-content/uploads/2022/06/config.png)](https://creativas.io/wp-content/uploads/2022/06/config.png)Course configuration [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/learnup-for-confluence-lms?hosting=server&tab=overview) [ Start the onboarding ](https://creativas-demo.atlassian.net/wiki/display/CA/customcontent/list/ac%3Acom.mute.confluence.plugins.lms%3Acourse-type)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Documentation, Learning, Learning management, Onboarding

---

### [How to manage labels in Smart Terms for Confluence](https://creativas.io/how-to-manage-labels-in-smart-terms-for-confluence)

**Published:** June 24, 2022
**Author:** Salma Sahnoun

**Excerpt:** “Labels are keywords or tags that you can add to pages, blog posts and attachments”. Stated Confluence support. The same logic goes to Smart Terms for Confluence, except that this is for terms in Confluence glossaries.

**Content:**

“[Labels are keywords or tags that you can add to pages, blog posts and attachments](https://confluence.atlassian.com/doc/add-remove-and-search-for-labels-136419.html "https://confluence.atlassian.com/doc/add-remove-and-search-for-labels-136419.html")”[.](https://confluence.atlassian.com/doc/add-remove-and-search-for-labels-136419.html "https://confluence.atlassian.com/doc/add-remove-and-search-for-labels-136419.html") Stated Confluence support. The same logic goes to [Smart Terms for Confluence](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?tab=reviews&hosting=cloud), except that this is for terms in [Confluence](https://www.atlassian.com/software/confluence) glossaries.

A great way to aggroup specific terms related by context is to label them. Adding labels to terms helps you categorize the glossary and make it easy to filter.

This blog post serves you a whole guide about managing labels in Smart Terms for Confluence, so keep scrolling! If you’re a Smart Terms user and labels are your go-to options, you might find an answer to a question.**![:wink:](https://pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net/standard/a51a7674-8d5d-4495-a2d2-a67c090f5c3b/32x32/1f609.png)**

## How to add labels to terms

After clicking on the + icon, you’ll get a pop-up to type and [add your label](https://help.creativas.io/terms/editor-overview-5570591.html#Editoroverview-5.Labels). If it’s already existing, meaning you used it before, it will show up in the drop-down list like “marketing” in the screenshot below. If it has not been added before, you’ll have to type it all and select create.

[![](https://creativas.io/wp-content/uploads/2022/06/add-labels.png)](https://creativas.io/wp-content/uploads/2022/06/add-labels.png)Add labels to terms in Smart Terms## How to organize terms per labels

The best formula to follow here is “**Avoid the confusion**.”

The best practice, in this case, is to unite the concerned terms with one label.

Example:

You have a set of terms associated with [onboarding](https://creativas.io/the-remote-onboarding-in-the-era-of-covid-19-for-confluence-users-only) and newbies, so the best practice is to create one label that refers to that glossary content (terms). So it’s either onboarding or newbies. It’s also preferable not to mislead yourself by adding or removing the plural ‘s’ when creating and adding labels. It’s either with or without.

Creating different labels referring to the same content is confusing and impractical.

These best practices might seem limited, but they have a huge organizational effect on the glossary.

[![](https://creativas.io/wp-content/uploads/2022/06/organize-terms-per-labels.gif)](https://creativas.io/wp-content/uploads/2022/06/organize-terms-per-labels.gif)Organize your glossary with labels in Smart Terms## How to filter with labels

Many customers ask about the auto-completion of [labels](https://help.creativas.io/terms/glossary-overview-5570593.html#Glossaryoverview-6.Labelsfilter) and the drop-down list when they need to search for terms. We recently released a new version of Smart Terms that ships minor enhancements about the matter.

Now, we support auto-completion in labels giving a list of the possible tags that have the letters you typed, as shown in the screenshot below.

[![](https://creativas.io/wp-content/uploads/2022/06/filter-with-labels.png)](https://creativas.io/wp-content/uploads/2022/06/filter-with-labels.png)Auto-completion for labels in Smart TermsKeep in mind that you can’t have a drop-down list of all the labels existing in the [app](https://creativas.io/smart-terms-for-confluence-glossary) because it will be a list of hundreds of labels which is infeasible.

## How to delete labels

Labels created for terms are saved the same way as [labels for pages](https://confluence.atlassian.com/doc/add-remove-and-search-for-labels-136419.html#:~:text=.-,Label%20a%20page%20or%20blog%20post,-Any%20user%20with). These labels are managed by Confluence.

If you want to [remove a specific label](https://confluence.atlassian.com/doc/add-remove-and-search-for-labels-136419.html#:~:text=a%20minus%20(%E2%80%93)%20sign.-,Remove%20labels,-When%20viewing%20page) while it is related to any Confluence content like pages, blog posts, or attachments, you will need to remove that label from all content first and then delete it from terms second.

What you can do is use the advanced Confluence search and filter by labels. Make sure to select the type; pages, blog posts, attachments, terms… It is advised to check all types and ensure that the label is not used anywhere. Then you have to go one by one and remove the labels manually.

[![](https://creativas.io/wp-content/uploads/2022/06/confluence-advanced-search.gif)](https://creativas.io/wp-content/uploads/2022/06/confluence-advanced-search.gif)How to delete labels in Confluence [ Try Smart Terms for Confluence ](https://marketplace.atlassian.com/apps/1219677) [ Learn more about Smart Terms ](https://help.creativas.io/terms/)

**Categories:** Smart Terms

**Tags:** Confluence, Filter, Glossary, Onboarding

---

### [Smart Terms for Confluence: best practices guide](https://creativas.io/smart-terms-for-confluence-best-practices-guide)

**Published:** August 3, 2022
**Author:** Salma Sahnoun

**Excerpt:** Managing your glossary in Confluence is very important. It facilitates communication between your teams in Confluence and ensures the best content management accordingly.

**Content:**

Managing your glossary in [Confluence](https://www.atlassian.com/software/confluence "https://www.atlassian.com/software/confluence") is very important. It facilitates [communication between your teams](https://creativas.io/the-key-to-better-communication-management-with-smart-terms-for-confluence "https://creativas.io/the-key-to-better-communication-management-with-smart-terms-for-confluence") in Confluence and ensures the best content management accordingly.

We got inspired by our clients and prepared a [best practices page](https://creativas-demo.atlassian.net/wiki/spaces/CA/pages/686325761/Smart+Terms+for+Confluence+management+best+practices+guide "https://creativas-demo.atlassian.net/wiki/spaces/CA/pages/686325761/Smart+Terms+for+Confluence+management+best+practices+guide") that can be helpful for all Smart Terms users. These best practices will help users, especially newbies, understand better [Smart Terms](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?hosting=cloud&tab=overview) and the proper techniques for a glossary creation.

The contributors to efficient glossary management are your teams in Confluence.

Confluence admins, space admins, and users with terms creation permission have slightly [different roles](https://help.creativas.io/terms/roles-matrix-5570587.html "https://help.creativas.io/terms/roles-matrix-5570587.html") in Confluence. However, each role is important in delivering an organized and consistent glossary.

## Guide for terms creators:

The below table gives detailed descriptions of the [term attributes](https://help.creativas.io/terms/editor-overview-5570591.html "https://help.creativas.io/terms/editor-overview-5570591.html") and their status in the term. This can guide terms’ creators to build an organized glossary within their Confluence spaces.

The reason behind this table is the importance of each attribute depending on the term usage. This importance varies from one company to another.

For example, [labels](https://creativas.io/how-to-manage-labels-in-smart-terms-for-confluence "https://creativas.io/how-to-manage-labels-in-smart-terms-for-confluence") can be required when you have a large glossary, especially when your company relies on labels as essential search criteria for Confluence pages, attachments, terms, etc. They help easily surface the term when searching.

The above example can apply to the related vocabulary as well if your Confluence admins require you to add acronyms, for example, to long expressions.

[![](https://creativas.io/wp-content/uploads/2022/08/table-of-term-attributes.png)](https://creativas.io/wp-content/uploads/2022/08/table-of-term-attributes.png)Term attributes table for Smart Terms[![](https://creativas.io/wp-content/uploads/2022/08/Term-editor.png)](https://creativas.io/wp-content/uploads/2022/08/Term-editor.png)Term editor## Guide for Smart Terms for Confluence admins:

We are working hard to provide solutions for different use cases of our clients.

The highlight is by far the most customizable feature in Smart Terms. Therefore, a table guide of the [highlight options](https://help.creativas.io/terms/app-configuration-5570583.html#Appconfiguration-Highlightoptions "https://help.creativas.io/terms/app-configuration-5570583.html#Appconfiguration-Highlightoptions") configuration can be a great help for Confluence admins as they have the privilege of accessing [Smart Terms general configuration](https://help.creativas.io/terms/app-configuration-5570583.html "https://help.creativas.io/terms/app-configuration-5570583.html").

[![](https://creativas.io/wp-content/uploads/2022/08/Highlight-options-instructions-table.png)](https://creativas.io/wp-content/uploads/2022/08/Highlight-options-instructions-table.png)Highlight options instructions table for Smart Terms## Guide for Smart Terms users: (Cloud only)

Smart Terms [highlighters](https://help.creativas.io/terms/terms-highlight-5570577.html "https://help.creativas.io/terms/terms-highlight-5570577.html") are different methods of highlighting terms within your Confluence pages depending on your use case and your need for the highlight.

[![](https://creativas.io/wp-content/uploads/2022/08/Smart-Terms-highlighters.png)](https://creativas.io/wp-content/uploads/2022/08/Smart-Terms-highlighters.png)Smart Terms highlighters## Issues/improvements for Smart Terms app:

To be more organized in managing the team requests while using Smart Terms, you can create such a table and ask everyone to include their requests and indicate the status each time it’s updated in the [Jira](https://www.atlassian.com/software/jira "https://www.atlassian.com/software/jira") ticket. This way, you can track the team feedback and have an idea about what’s been raised and resolved and what has not. It can also help you avoid confusion about repeated requests.

[![](https://creativas.io/wp-content/uploads/2022/08/issues-and-improvemtns-for-smart-terms.png)](https://creativas.io/wp-content/uploads/2022/08/issues-and-improvemtns-for-smart-terms.png)Issues & improvements for Smart TermsThis [Confluence page](https://creativas-demo.atlassian.net/wiki/spaces/CA/pages/686325761/Smart+Terms+for+Confluence+management+best+practices+guide) can be used as a reference for the whole team.

##### [Try *Smart Terms* for Confluence](https://marketplace.atlassian.com/apps/1219677 "https://marketplace.atlassian.com/apps/1216979/learnup-for-confluence-lms?hosting=server&tab=overview")

##### *[Click to get this guide page](https://creativas-demo.atlassian.net/wiki/spaces/CA/pages/686325761/Smart+Terms+for+Confluence+management+best+practices+guide)*

**Categories:** Smart Terms

**Tags:** Confluence, Glossary, Highlight

---

### [How to easily find courses in your LMS for Confluence](https://creativas.io/how-to-easily-find-courses-in-your-lms-for-confluence)

**Published:** September 1, 2022
**Author:** Salma Sahnoun

**Excerpt:** You can use categories, labels, and levels to categorize your courses in Confluence, find them faster, and facilitate user experience.

**Content:**

Did you manage to find the best way to organize your pages within Confluence?

Labels can be a start to help you classify the pages and find them easier without getting lost between spaces.

[Creativas](https://www.linkedin.com/company/50797480/admin/) adopted the same logic in [Smart Courses for Confluence LMS](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview). You can use categories, labels, and levels to categorize your courses, find them faster, and facilitate user experience.

Let’s discover how to do that.

## How to manage categories

First things first, you need to either be a Confluence admin or a Smart Courses admin to do all the below steps.

Go to the [configuration](https://help.creativas.io/lms/app-configuration-1180967.html)⚙️icon in the top right of your global course catalog, and you’ll get the screen below. You can easily manage [categories](https://help.creativas.io/lms/app-configuration-1180967.html#Appconfiguration-Categories[OnlyinGLOBALconfiguration]) by adding or removing old ones. Simple, right?

[![](https://creativas.io/wp-content/uploads/2022/09/categories.gif)](https://creativas.io/wp-content/uploads/2022/09/categories.gif)Manage categories in Smart Courses## How to customize difficulty levels 

Before leaving Smart Courses⚙️, head to the last option,” Difficulty,” and you’ll notice that you can customize the courses’ [difficulty levels](https://help.creativas.io/lms/app-configuration-1180967.html#Appconfiguration-Difficulty[OnlyinGLOBALconfiguration]) by deleting, adding, and editing them as they are variant from one company to another and cover a broad range.

This feature was released to meet the specific customization needs of our customers. Some companies would need more than 3 basic levels, and others are just interested in putting 2 levels, for example.

In fact, there are no rules for choosing the courses’ difficulty levels. However, there are course criteria.

For instance, the default difficulty levels set in Smart Courses are:

- N/A
- Introductory
- Intermediate
- Advanced

But you can change them to be like this:

- Level 1
- Level 2
- Level 3
- Level 4

Or this:

- Easy
- Moderate
- Difficult

And so on… Which one would you use?

[![](https://creativas.io/wp-content/uploads/2022/09/FYI.png "Enable custom difficulty levels in Smart Courses")](https://creativas.io/wp-content/uploads/2022/09/FYI.png)

[![](https://creativas.io/wp-content/uploads/2022/09/Levels.gif "Customize difficulty levels in Smart Courses configuration")](https://creativas.io/wp-content/uploads/2022/09/Levels.gif)Customize difficulty levels in Smart Courses## How to add filtering criteria to the course

What’s the first thing you do after you finish creating your course?

Let me guess…🤔 Publish the course? If it’s a YES, then you’re missing a step.

Configuring your course is as important as creating it. In our case, adding [criteria](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Catalog) that classify the course helps you find it easily when filtering later.

[![](https://creativas.io/wp-content/uploads/2022/09/course-configuration.png)](https://creativas.io/wp-content/uploads/2022/09/course-configuration.png)Course configuration in Smart CoursesBesides adding categories and levels, [labels](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Labels) are also brought to the table. Confluence uses labels to categorize pages, blog posts, and attachments. Adding labels to courses will help you find them not only in Smart Courses but also in the Confluence advanced search.

[![](https://creativas.io/wp-content/uploads/2022/09/Advanced-search.png "Search labeled courses in the Confluence advanced search")](https://creativas.io/wp-content/uploads/2022/09/Advanced-search.png)Search labeled courses in the Confluence advanced search## How to filter in the course catalog

Who likes wasting time scrolling to search for a course?🤷‍♀️

[![](https://creativas.io/wp-content/uploads/2022/09/giphy.gif)](https://creativas.io/wp-content/uploads/2022/09/giphy.gif)

We all know the answer to that.

One of the most used functions in the course catalog is filtering, which helps you find courses in the blink of an eye.

To ensure the customers can choose and personalize their course catalogs depending on their needs, the team developed the option to disable and reorder [the filters](https://help.creativas.io/lms/app-configuration-1180967.html#Appconfiguration-Filters).

[![](https://creativas.io/wp-content/uploads/2022/09/Filters.gif "Reorder & edit filters in Smart Courses")](https://creativas.io/wp-content/uploads/2022/09/Filters.gif)Reorder & edit filters in Smart CoursesSome courses are sorted with one type of attribute, and others have more than one. The more you add, the better it helps with filtering.

If your course is attributes-free, you still have the keywords search box where you can look for the course name or a keyword inside the course.

[![](https://creativas.io/wp-content/uploads/2022/09/fileting-options.gif "How filtering works in Smart Courses")](https://creativas.io/wp-content/uploads/2022/09/fileting-options.gif)How filtering works in Smart Courses [ Start the Onboarding ](https://creativas-demo.atlassian.net/wiki/display/CA/customcontent/list/ac%3Acom.mute.confluence.plugins.lms%3Acourse-type) [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/learnup-for-confluence-lms?hosting=server&tab=overview)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Filter, LMS, Onboarding

---

### [How to customize Smart Terms for Confluence highlight engine](https://creativas.io/how-to-customize-smart-terms-for-confluence-highlight-engine)

**Published:** October 25, 2022
**Author:** Salma Sahnoun

**Excerpt:** In this blog post, we’re going to bring out 3 use cases that are common among our customers and point out the solution from the options existing in the configuration of the Smart Terms.

**Content:**

Are you missing some important tricks that can be helpful in [Smart Terms for Confluence](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?hosting=cloud&tab=overview)?

If you are, don’t worry! We got your back. ![:sunglasses:](https://pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net/standard/caa27a19-fc09-4452-b2b4-a301552fd69c/32x32/1f60e.png)

In this blog post, we’re going to bring out 3 use cases that are common among our customers and point out the solution from the options existing in the configuration of the Smart Terms.

## Use case No. 1

The same term can be highlighted multiple times on the same Confluence page. You already know that, right?

However, what if that term is annoyingly repeated frequently?

What if you only want to fix attention on the first term only?

[![](https://creativas.io/wp-content/uploads/2022/10/first-term-only.png)](https://creativas.io/wp-content/uploads/2022/10/first-term-only.png)Default behavior for the highlight in Smart Terms (First term only disabled)We got you covered! ![:wink:](https://pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net/standard/caa27a19-fc09-4452-b2b4-a301552fd69c/64x64/1f609.png)

Customization is crucial to existing as it considers each customer’s need.

It’s up to you to choose whether to have the term repeatedly highlighted on the Confluence page or focus only on the first term.

You just need to enable the option “[First term only](https://help.creativas.io/terms/app-configuration-5570583.html#Appconfiguration-Highlightengine:~:text=triggers%20the%20highlight-,First%20term%20only,-%3A%C2%A0Highlight%20only%20the)” from the general configuration, and that’s it!

[![](https://creativas.io/wp-content/uploads/2022/10/enable-first-term.gif)](https://creativas.io/wp-content/uploads/2022/10/enable-first-term.gif)Enable the “First Term only” option in Smart Terms configuration## Use case No. 2

This use case is sponsored by compound words! ![:stuck_out_tongue_winking_eye:](https://pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net/standard/caa27a19-fc09-4452-b2b4-a301552fd69c/64x64/1f61c.png)

A compound word is a blend of two or more words, like “autocompletion”, for example. They are a mix of words resulting in one word.

What if you only want the word “completion” to be highlighted? How can you do that?

The option “[highlight substrings](https://help.creativas.io/terms/app-configuration-5570583.html#Appconfiguration-Highlightengine:~:text=Highlight%20substrings)” is the perfect feature to allow the **highlighting of a specific part of the term**.

For instance, the Gif below demonstrates that if you enable the option “highlight substrings”, only the word “completion” will be highlighted.

![:info:](https://pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net/atlassian/info_64.png) Of course, this is only feasible if the term is already added to the [glossary](https://help.creativas.io/terms/glossary-overview-5570593.html).

[![](https://creativas.io/wp-content/uploads/2022/10/highlight-substrings-fixed.gif)](https://creativas.io/wp-content/uploads/2022/10/highlight-substrings-fixed.gif)The behavior of the highlight engine when enabling highlight substrings in Smart Terms## Use case No. 3

Many languages have diacritics added to some of the letters in their words.

[![](https://creativas.io/wp-content/uploads/2022/10/words.png)](https://creativas.io/wp-content/uploads/2022/10/words.png)

Those need to be highlighted as well! Don’t they?

Since we have multinational clients, this option was essential to build into Smart Terms for Confluence.

So, the default behavior of the “[diacritics sensitive](https://help.creativas.io/terms/app-configuration-5570583.html#Appconfiguration-Highlightengine:~:text=Diacritics%20sensitive%3A)” option is detecting similar words with or without diacritics and highlighting them both, knowing that only 1 of those 2 words exists in the glossary.

In this use case, we only have the term “resume” added to the glossary. The highlight detects that “résumé” also exists on the Confluence page and can be the same as “resume” but with diacritics.

![:arrow_right:](https://pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net/standard/caa27a19-fc09-4452-b2b4-a301552fd69c/64x64/27a1.png) The engine highlights “resume” and “résumé”.

[![](https://creativas.io/wp-content/uploads/2022/10/diacritics-sensitive.png)](https://creativas.io/wp-content/uploads/2022/10/diacritics-sensitive.png)Diacritics sensitive disabled (default behavior)In another use case, “resume” is not the same as “résumé” and we don’t want the engine to detect the diacritics.

What to do?

Open [Smart Terms configuration](https://help.creativas.io/terms/app-configuration-5570583.html) and enable “diacritics sensitive” to convert the engine to sensitivity mode, as shown in the Gif below.

![:arrow_right:](https://pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net/standard/caa27a19-fc09-4452-b2b4-a301552fd69c/64x64/27a1.png) The engine will only highlight the present terms in the glossary and ignore similar terms with diacritics.

[![](https://creativas.io/wp-content/uploads/2022/10/diacritics-senstiitve-enabld.gif)](https://creativas.io/wp-content/uploads/2022/10/diacritics-senstiitve-enabld.gif)Enable diacritics sensitive option in Smart Terms for Confluence [ Learn more about Smart Terms ](https://help.creativas.io/terms/) [ Try Smart Terms for Confluence ](https://marketplace.atlassian.com/apps/1219677)

**Categories:** Smart Terms

**Tags:** Confluence, Glossary, Highlight

---

### [How to onboard guest users within Confluence](https://creativas.io/how-to-onboard-guest-users-within-confluence)

**Published:** December 5, 2022
**Author:** Salma Sahnoun

**Excerpt:** Find out how to onboard guest users within Confluence with Confluence pages and/or Smart Courses for Confluence LMS. 

**Content:**

As an Atlassian marketplace partner or solution partner, you must have wanted at a certain time to share information with a non-licensed user in Confluence. What was your best solution? It’s either an app from the marketplace that allows you to do that or the anonymous space option. Those solutions are fine but still lack some features or options.

Atlassian rolled out the Guest User feature as a beta experience on the 1st of October. This new feature allows those guests to act as licensed users inside a specific space that you determine they have access to. They can create and edit pages, add attachments and include comments.

Since these guests are now similar to Confluence licensed users, how can you onboard them in Confluence?

## Onboard with Confluence pages

First thing, you need to be a Site Admin to be able to invite guest users. If you are one, you can refer to the steps mentioned in the [Atlassian support](https://support.atlassian.com/confluence-cloud/docs/invite-guests-for-external-collaboration/ "https://support.atlassian.com/confluence-cloud/docs/invite-guests-for-external-collaboration/") or the [community article](https://community.atlassian.com/t5/Confluence-articles/Single-space-guests-now-on-Confluence-Cloud/ba-p/2121527 "https://community.atlassian.com/t5/Confluence-articles/Single-space-guests-now-on-Confluence-Cloud/ba-p/2121527").

Before inviting your guest into the dedicated space, your first option would be to create different Confluence pages and organize them per level with the child page option.

You can insert/include any type of content within these Confluence pages with the help of macros you find in the editor bar. It’s also possible to bring Confluence pages from other spaces into the page you’re creating with the [“include page” macro](https://support.atlassian.com/confluence-cloud/docs/insert-the-include-page-macro/ "https://support.atlassian.com/confluence-cloud/docs/insert-the-include-page-macro/"). You just have to make sure that the permissions are adjusted so everyone can see them.

The guest client can engage with these pages by adding reactions and comments to the page. If you grant further permissions to the guest user, they can create pages and edit existing ones if needed.

[![](https://creativas.io/wp-content/uploads/2022/12/guestcustomer-permissions.png)](https://creativas.io/wp-content/uploads/2022/12/guestcustomer-permissions.png)Guest customers’ permissions in ConfluenceAs you can see, the screenshot below presents the Guest view in a Confluence space where they’ll have a purple info bar above the Confluence menu telling them they are a guest on the Confluence site.

[![Guest customer view in a Confluence space
](https://creativas.io/wp-content/uploads/2022/12/Group-1791.png)](https://creativas.io/wp-content/uploads/2022/12/Group-1791.png)Guest customer view in a Confluence space

Confluence gives this great feature for tracking users’ activities on Confluence pages. The page can have analytics where it shows who viewed it, how many times, when, and the version they viewed. All these options are available for Confluence premium but are limited in the free version.

[![Confluence page analytics in the Premium version](https://creativas.io/wp-content/uploads/2022/12/analytics-premium-1.png)](https://creativas.io/wp-content/uploads/2022/12/analytics-premium-1.png)Confluence page analytics in the Premium version## Onboard with Smart Courses for Confluence

If you are looking for a whole new content type for Confluence, your go-to would be [Smart Courses for Confluence](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview "https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview"), as it allows you to build your own courses within Confluence.

As a best practice, collecting data and content in one place is more accessible, especially in onboarding. In terms of collaboration, building a course in Smart Courses has the same logic as creating a Confluence page. You can co-create a course with your peers and add more than [8 types of content](https://help.creativas.io/lms/learning-capsules-1180933.html "https://help.creativas.io/lms/learning-capsules-1180933.html") to it, including Confluence pages. If you want to use content that’s already been used in previous courses, you can easily [import it](https://help.creativas.io/lms/learning-capsules-1180933.html#Learningcapsules-Importcapsulesandsections "https://help.creativas.io/lms/learning-capsules-1180933.html#Learningcapsules-Importcapsulesandsections") without having to recreate it.

[![Smart Courses supported content type](https://creativas.io/wp-content/uploads/2022/12/capsules.png)](https://creativas.io/wp-content/uploads/2022/12/capsules.png)Smart Courses supported content typeAs long as your guest user (or group of guest users) is added and invited to your Confluence instance, you can easily share, assign, and grant them permission to create a course.

To ensure your onboarding process went successfully, you need to have a detailed report about your guest users’ learning path. Smart Courses provides detailed metrics on 3 different levels: globally, per course, and per user. In the guest user use case, you might need to know their session progress, the time they spent, and maybe their feedback about a course or a certain section of it. You can find [this and more](https://help.creativas.io/lms/course-metrics-1180959.html "https://help.creativas.io/lms/course-metrics-1180959.html") in Smart Courses for Confluence.

[![Guest user metrics in Smart Courses for Confluence](https://creativas.io/wp-content/uploads/2022/12/Guest-metrics.png)](https://creativas.io/wp-content/uploads/2022/12/Guest-metrics.png)Guest user metrics in Smart Courses for Confluence [ Try Smart Terms for Confluence ](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartterms)

**Categories:** Smart Courses for Confluence

**Tags:** Collaboration, Confluence, Learning, Onboarding

---

### [Major feature releases recap for 2022](https://creativas.io/major-feature-releases-recap-for-2022)

**Published:** January 5, 2023
**Author:** Salma Sahnoun

**Excerpt:** This blog is to recap the year 2022 in terms of feature releases for Creativas apps for Confluence.

**Content:**

This blog is to recap the year 2022 in terms of feature releases for Creativas apps for Confluence.

But before that, we want to thank everyone who trusted us and our apps, which brought us to our biggest milestone in 2022, to be declared as Platinum Marketplace Partner.

Now speaking of releases, here’s a sum-up

## Smart Courses major feature releases

Smart Courses for Confluence witnessed outstanding changes in 2022 to the User Interface and the User Experience. Three levels in Smart Courses were targeted:

- Course Catalog
- Course editor
- Metrics

Here’s a briefing of all the important features that were added to each level.

### Course Catalog

Regarding the catalog configuration, we expanded the opportunity of customizing brandings, announcements, and cards to the space level, so now you can have a customized catalog per space or globally. We also made it possible to [hide and reorder the catalog filtering options](https://www.linkedin.com/feed/update/urn:li:activity:6950400318023077888/ "https://www.linkedin.com/feed/update/urn:li:activity:6950400318023077888/") per space and globally.

One more thing that became common between spaces catalogs and the global catalog is displaying the total number of courses next to the filtering options.

Last but not least, a [space indication](https://www.linkedin.com/posts/creativas_a-new-version-of-smart-courses-activity-6938088362520014848-l9xa/?utm_source=linkedin_share&utm_medium=member_desktop_web "https://www.linkedin.com/posts/creativas_a-new-version-of-smart-courses-activity-6938088362520014848-l9xa/?utm_source=linkedin_share&utm_medium=member_desktop_web") of the course was added to the course card.

[![](https://creativas.io/wp-content/uploads/2022/12/global-catalog.png)](https://creativas.io/wp-content/uploads/2022/12/global-catalog.png)Smart Courses global catalog### Course editor

The course editor of Smart Courses witnessed a great list of enhancements and new features in 2022.

Here’s the list:

- [Built a course dashboard](https://www.linkedin.com/posts/creativas_a-new-version-of-smart-courses-activity-6938088362520014848-l9xa/?utm_source=linkedin_share&utm_medium=member_desktop_web) that you can access during or at the end of the course while previewing or attending the course.
- Customization of the certificate template per course, per space, and global.
- Add and edit course levels from the global configuration.
- Added a few more options to the course configuration and enhanced the latter to be organized.
- Revamped the assignment feature user interface
- The [mention of the assignment due date in the email](https://www.linkedin.com/feed/update/urn:li:activity:6976147886103236610/) sent to the attendee
- Customization of assignment reminders: 
    - No. of days before the due date to start sending reminders
    - How often will reminders be sent
    - Customize the assignment messages with HTML
- Brought a feature to allow the enrollment of users even if the assignment is overdue.
- [Tables became supported](https://www.linkedin.com/feed/update/urn:li:activity:6976147886103236610/) within text capsules.
- Added a [configuration section](https://help.creativas.io/lms/learning-capsules-1180933.html#Learningcapsules-Text:~:text=create%20rich%20content.-,Minimum%20reading%20time%3A%C2%A0displays%20a%20countdown%20while%20reading%20the%20capsule%20to,new%20tabs%3A%20When%20selected%2C%20links%20will%20open%20in%20the%20same%20tab.,-Using%20the%20Confluence) in the text capsule.

### Metrics

Regarding the metrics, the user dashboard was rebuilt to provide more activity reporting and metrics of every Confluence user in Smart Courses.

[![](https://creativas.io/wp-content/uploads/2022/12/before-after.png)](https://creativas.io/wp-content/uploads/2022/12/before-after.png)Before/After of the user dashboardAnother enhancement that was required by our clients was to add the list of course contributors to the course metrics. Speaking of course contributors, they obtained the rights to export copies of generated certificates to users from the course metrics.

[![](https://creativas.io/wp-content/uploads/2022/12/course-metrics.png)](https://creativas.io/wp-content/uploads/2022/12/course-metrics.png)Course metrics in Smart Courses## Smart Terms major feature releases

Moving on to your favorite glossary app for Confluence, Smart Terms.

A complete [user interface and user experience build-up have emerged](https://creativas.io/smart-terms-for-confluence-glossary-major-release-is-out "https://creativas.io/smart-terms-for-confluence-glossary-major-release-is-out").

- Glossary: 3 new layouts for glossary display.
- Redesigned the [instant search box, the filtering, and the letter navigation search](https://creativas.io/smart-terms-for-confluence-glossary-major-release-is-out#:~:text=We%20also%20enhanced%20the%20user%20interface%20of%20the%20instant%20search%20and%20filtering%20along%20with%20the%20letter%20navigation%20(as%20shown%20below).).
- Organized Smart Terms highlight engine configuration and added a few options.
- Modernized [the term editor](https://help.creativas.io/terms/editor-overview-5570591.html) introducing adding media while dragging and dropping easily between them. Added the highlight globally option to the term editor.
- Built the term history option.
- Introduced the [multi-language support](https://creativas.io/smart-terms-for-confluence-glossary-major-release-is-out#:~:text=Terms%20History-,Multi%2Dlanguage%20support,-Since%20most%20of) to the term.
- Terms list macro is supported for Cloud.

The last release for Smart Terms targeted 5 major key points:

1. Glossary branding
2. Disabling the highlight per page and per user
3. The support of tables added to the term editor
4. The related vocabulary section now supports plurals
5. Filtering options are joined: Filter by Contributors, related vocabulary, spaces, and term titles.

You can see further explanations of each feature from the video below:

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/learnup-for-confluence-lms?hosting=server&tab=overview) [ Try Smart Terms for Confluence ](https://marketplace.atlassian.com/apps/1219677)

**Categories:** Smart Courses for Confluence, Smart Terms

**Tags:** Confluence, Glossary, Highlight, Reporting, Tables

---

### [5 Essential features you need to know about Smart Terms for Confluence](https://creativas.io/5-essential-features-you-need-to-know-about-smart-terms-for-confluence)

**Published:** March 23, 2023
**Author:** Salma Sahnoun

**Excerpt:** This blog post discusses 5 of the most essential features of Smart Terms for Confluence glossary. From managing your glossary and enabling global glossaries to multi-language support and a Terms list macro, this blog covers the most important parts you need to know about using Smart Terms effectively.

**Content:**

As a Confluence user, you may have come across [Smart Terms for Confluence](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?hosting=cloud&tab=overview), but whether you’re a Smart Terms user or not, this blog post may change your mind about improving communication and streamlining the workflow across teams.

In this blog post, we’ll acknowledge the five essential features of Smart Terms that will make your work life a breeze.

## 1/ Global glossaries

Ranking top 1 is the glossary globalization feature.

“How can I make a glossary global?” is the most asked question from our clients.

Consistent terminology throughout Confluence spaces (departments) is essential to have everyone speak the same language and stay on the same page.

The first globalization option is “[Enable global glossaries](https://creativas.io/smart-terms-highlight-configuration#:~:text=2/%20Enable%20global%20glossaries "https://creativas.io/smart-terms-highlight-configuration#:~:text=2/%20Enable%20global%20glossaries"),” which highlights specific space glossaries across all spaces in Confluence to ensure consistency across all departments.

The second option, “[Enable the option to make individual terms global](https://creativas.io/smart-terms-highlight-configuration#:~:text=3/%20Enable%20single%20terms%20globalization "https://creativas.io/smart-terms-highlight-configuration#:~:text=3/%20Enable%20single%20terms%20globalization"),” gives you even more control by adding granularity to the glossary and making only important terminology (terms) shared across your organization.

ℹ️**Important to note:** Globalizing glossaries doesn’t mean duplicating terms in all spaces. Only the highlight of terms on Confluence pages will be global across all spaces.

## 2/ Include & exclude terms of specific spaces

Smart Terms for Confluence offers [two powerful options](https://creativas.io/wp-content/uploads/2021/11/Highlight-configuration.pdf "https://creativas.io/wp-content/uploads/2021/11/Highlight-configuration.pdf") to help you fine-tune your glossary management.

The first option, “**Include terms of these spaces**,” allows you to choose specific glossaries you want to highlight in the current glossary without duplicating them.

**e.g.,** If you are currently in the “Marketing Space” and want to include the “HR Space**”** glossary, ” to be highlighted in the current space.

➡️Whenever a term from the “HR Space glossary” is added to a Confluence page in the “Marketing Space,” it will be highlighted automatically.

The second option, “**Exclude terms of these spaces**,” is generally used to exclude certain globalized spaces from being highlighted in a specific space.

**e.g.,** You created a glossary in the “Global Terms” Space and configured the settings to highlight that glossary in all spaces. One space that’s not relevant is the “Privacy & Terms.**”**

➡️To avoid confusion, you must exclude the “Global Terms” space from being highlighted in the “Privacy & Terms” Space from the [space settings](https://help.creativas.io/terms/space-configuration-5570585.html).

[![Include and Exclude terms of specific spaces in Smart Terms](https://creativas.io/wp-content/uploads/2023/03/include-and-exclude.png)](https://creativas.io/wp-content/uploads/2023/03/include-and-exclude.png)Include and Exclude terms of specific spaces in “Smart Terms”## 3/ Multi-language support

You’re working for a company and leading a project that requires close collaboration between team members in different countries, with different languages and different time zones?

Struggling to keep everyone on the same page? ![:woman_shrugging:](https://pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net/standard/caa27a19-fc09-4452-b2b4-a301552fd69c/32x32/1f937-200d-2640-fe0f.png)

You can count on Smart Terms‘ [multi-language support](https://help.creativas.io/terms/app-configuration-5570583.html#Appconfiguration-Languages "https://help.creativas.io/terms/app-configuration-5570583.html#Appconfiguration-Languages") that makes breaking down language barriers easier.

Create glossaries in more than 23 languages to improve communication across teams spread across borders. ![:wink:](https://pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net/standard/caa27a19-fc09-4452-b2b4-a301552fd69c/32x32/1f609.png)

Smart Terms for Confluence even provides extensive highlighting options allowing you to highlight terms in the user language and all translations simultaneously.

Check this [blog post](https://creativas.io/multi-language-glossary-in-smart-terms-for-confluence "https://creativas.io/multi-language-glossary-in-smart-terms-for-confluence") to learn more about creating a multi-language glossary.

## 4/ Disable the highlight feature on a specific Confluence page

Highlighting terms on Confluence pages can be a game-changer for collaboration and organization. But what if you don’t need the highlight on a specific page only?

No worries! You don’t have to disable the highlight for the whole space. A few clicks can [disable the highlight feature](https://help.creativas.io/terms/page-configuration-46366757.html) on that specific Confluence page.

[![The steps to disable the highlight feature on a specific Confluence page](https://creativas.io/wp-content/uploads/2023/03/disable-the-highlight-featutre-on-a-confluence-page.png)](https://creativas.io/wp-content/uploads/2023/03/disable-the-highlight-featutre-on-a-confluence-page.png)The steps to disable the highlight feature on a specific Confluence page## 5/ Terms list macro

If you’re a Smart Terms user and haven’t used [this macro](https://help.creativas.io/terms/terms-list-macro-5570595.html "https://help.creativas.io/terms/terms-list-macro-5570595.html") yet, It’s that time!

The Terms list macro is a few clicks away from [bringing a space glossary to a Confluence page](https://www.linkedin.com/feed/update/urn:li:activity:7026555371976634368 "https://www.linkedin.com/feed/update/urn:li:activity:7026555371976634368"). If you’re using Confluence pages as a reference for a knowledge base or for onboarding customers and newbies, the terms list macro would be the ideal option to organize and display important terms and concepts.

On Confluence Cloud, it’s possible to implement multiple glossaries from different spaces on a Confluence page, and the criteria used to filter the list of terms is Confluence labels.

❇️**Terms list macro best practice:** Attach appropriate labels to each term to easily implement them into the list.

[![How to display your glossary on a Confluence page](https://creativas.io/wp-content/uploads/2023/03/Group-1898-2.png)](https://creativas.io/wp-content/uploads/2023/03/Group-1898-2.png)How to display your glossary on a Confluence page. [ Try Smart Terms for Confluence ](https://marketplace.atlassian.com/apps/1219677) [ Learn more about Smart Terms ](https://help.creativas.io/terms/)

**Categories:** Smart Terms

**Tags:** Confluence, Glossary, Highlight, HR, Onboarding

---

### [New app launch: Smart Tables for Confluence Cloud](https://creativas.io/new-app-launch-smart-tables-for-confluence-cloud)

**Published:** May 9, 2023
**Author:** Salma Sahnoun

**Excerpt:** Introducing Smart Tables Cloud for Confluence - the ultimate data management tool. Convert, filter, and collaborate with advanced features like formulas and Live Spreadsheets. Experience efficiency and productivity with Smart Tables Cloud, revolutionizing data management in Confluence.

**Content:**

Smart Tables is a data management tool for Confluence that’s been released on SERVER and Data Center a few years ago.Today, we are thrilled to inform you that we launched a [Cloud version of Smart Tables](https://marketplace.atlassian.com/apps/1218080/smart-tables-for-confluence?hosting=cloud&tab=overview), offering an advanced and powerful way to manage data in Confluence, making it easy to work with tabular data right within Confluence.In this blog post, we’ll take you through the exciting new features of the Smart Tables Cloud version. From converting your old Confluence tables to Smart Tables to advanced filtering options and various Excel-like functions, you won’t want to miss what’s in store.So, buckle up and get ready for a data management experience like no other!1/ Adding Smart TablesIf you have many old native Confluence tables, you don’t have to worry about them. Enjoy the full data management experience and benefit from [the convert feature](https://help.creativas.io/smart-tables/cloud/how-to-add-a-smart-table-72384534.html#HowtoaddaSmartTable?-ConvertanativeConfluencetable) to switch native Confluence tables to Smart Tables.You can use the “[Add macro](https://help.creativas.io/smart-tables/cloud/how-to-add-a-smart-table-72384534.html#HowtoaddaSmartTable?-Insertamacro)” or the slash command keyboard shortcut to insert a Smart Table or convert a native table with just a few clicks from the “more actions” section on the Confluence page.With a few simple clicks, you can convert your previously built Confluence tables into Smart Tables for more flexibility with data management.

[![](https://creativas.io/wp-content/uploads/2023/05/Loom-Message-4-May-2023-1.gif)](https://creativas.io/wp-content/uploads/2023/05/Loom-Message-4-May-2023-1.gif)Convert native Confluence tables into Smart Tables with a simple click
### 2/ Viewing and Editing Smart TablesSmart Tables for Confluence brings an advanced way of editing data. With this new Cloud version, it is possible to edit Confluence tables and Smart Tables in the view mode of the Confluence page. How cool, right?😃On each cell, the app provides a [mini Confluence editor](https://help.creativas.io/smart-tables/cloud/table-editor-72384535.html#:~:text=in%20various%20ways.-,Cells%20Editor,-%3A%C2%A0) in the **view mode** that allows you to add some of the Confluence macros and formatting options and perform functions and calculations.

[![](https://creativas.io/wp-content/uploads/2023/05/edit-in-view-mode.png)](https://creativas.io/wp-content/uploads/2023/05/edit-in-view-mode.png)Edit Smart Tables in the Confluence page view mode
### 3/ FilteringIf you are looking for advanced filtering, this app is THE address.Smart Tables Cloud supports text filtering by using conditions and filter values such as “Contains”, “Equals”, “Starts with”, and much more or by keywords.To precise your filtering, you can opt for [combined filtering](https://help.creativas.io/smart-tables/cloud/table-filter-73498627.html#:~:text=to%20the%20grid.-,Combining%20Filters,-%3A%20To%20refine).For example, you have a large project management table, including developers’ names, tasks, deadlines, task status, and many other columns. If you want to filter the table to show only completed tasks for a specific developer, a single filter may not be sufficient. In this case, you can use two different filters – the “selection filter” for the name and the “text filter” for the task status.This saves you time and allows you to work more efficiently with the data.One more thing, don’t worry about losing the filters when you refresh the page. It’s persistent unless you remove them.

[![](https://creativas.io/wp-content/uploads/2023/05/filters.png)](https://creativas.io/wp-content/uploads/2023/05/filters.png)Filtering options in Smart Tables Cloud
### 4/ Formulas & functionsSmart Tables for Confluence Cloud includes 390+ Excel-like functions that you can use to perform from simple to complex calculations on the Smart Table. And the best part? The data changes automatically in affected cells whenever there are formulas, and you can even use the spreading feature to spread formulas to nearby cells.

[![](https://creativas.io/wp-content/uploads/2023/05/Copy-of-5-Show-functions-Use-a-f.gif)](https://creativas.io/wp-content/uploads/2023/05/Copy-of-5-Show-functions-Use-a-f.gif)Spread formulas with Smart Tables Cloud
### 5/ Live Spreadsheets MacroThe coolest part about Smart Tables is the “[Live Spreadsheets](https://help.creativas.io/smart-tables/cloud/live-spreadsheet-macro-76316685.html)” macro that comes with the app.Our team made sure to cover every use case you have in a 2in1 app, so once you download Smart Tables Cloud, you’ll have access to the “Live Spreadsheets” macro.You know what else is exciting? The seamless [**real-time collaboration**](https://help.creativas.io/smart-tables/cloud/live-spreadsheet-macro-76316685.html#LiveSpreadsheetmacro-Toolbar:~:text=be%20categorized%20into%3A-,Collaboration,-%3A%20Add%20comments%20and) feature in the Spreadsheet that allows you to make live changes with your team effortlessly.The “Live Spreadsheets” macro also works as an Excel connector with the import & export feature it has.So whether you’re going to collaborate on tables, perform advanced calculations or visualize data with charts and graphs, “Live Spreadsheets” is your new best friend.

[![](https://creativas.io/wp-content/uploads/2023/05/ezgif.com-gif-maker.gif)](https://creativas.io/wp-content/uploads/2023/05/ezgif.com-gif-maker.gif)Real-time collaboration in Live Spreadsheets in Confluence
### 6/ MigrationAs an existing Smart Tables user, migrating to the Cloud version is hassle-free. We offer a comprehensive [migration path from Server and Data Center to Cloud](https://help.creativas.io/smart-tables/server/migrate-to-cloud-75169793.html) and provide step-by-step guidance for a seamless transition.

Smart Tables is a data management tool for Confluence that’s been released on SERVER and Data Center a few years ago.

Today, we are thrilled to inform you that we launched a [Cloud version of Smart Tables](https://marketplace.atlassian.com/apps/1218080/smart-tables-for-confluence?hosting=cloud&tab=overview), offering an advanced and powerful way to manage data in Confluence, making it easy to work with tabular data right within Confluence.

In this blog post, we’ll take you through the exciting new features of the Smart Tables Cloud version. From converting your old Confluence tables to Smart Tables to advanced filtering options and various Excel-like functions, you won’t want to miss what’s in store.

So, buckle up and get ready for a data management experience like no other!

### 1/ Adding Smart Tables

If you have many old native Confluence tables, you don’t have to worry about them. Enjoy the full data management experience and benefit from [the convert feature](https://help.creativas.io/smart-tables/cloud/how-to-add-a-smart-table-72384534.html#HowtoaddaSmartTable?-ConvertanativeConfluencetable) to switch native Confluence tables to Smart Tables.

You can use the “[Add macro](https://help.creativas.io/smart-tables/cloud/how-to-add-a-smart-table-72384534.html#HowtoaddaSmartTable?-Insertamacro)” or the slash command keyboard shortcut to insert a Smart Table or convert a native table with just a few clicks from the “more actions” section on the Confluence page.

With a few simple clicks, you can convert your previously built Confluence tables into Smart Tables for more flexibility with data management.

[![](https://creativas.io/wp-content/uploads/2023/05/Loom-Message-4-May-2023-1.gif)](https://creativas.io/wp-content/uploads/2023/05/Loom-Message-4-May-2023-1.gif)Convert native Confluence tables into Smart Tables with a simple click### 2/ Viewing and Editing Smart Tables

Smart Tables for Confluence brings an advanced way of editing data. With this new Cloud version, it is possible to edit Confluence tables and Smart Tables in the view mode of the Confluence page. How cool, right?😃

On each cell, the app provides a [mini Confluence editor](https://help.creativas.io/smart-tables/cloud/table-editor-72384535.html#:~:text=in%20various%20ways.-,Cells%20Editor,-%3A%C2%A0) in the **view mode** that allows you to add some of the Confluence macros and formatting options and perform functions and calculations.

[![](https://creativas.io/wp-content/uploads/2023/05/edit-in-view-mode.png)](https://creativas.io/wp-content/uploads/2023/05/edit-in-view-mode.png)Edit Smart Tables in the Confluence page view mode### 3/ Filtering

If you are looking for advanced filtering, this app is THE address.

Smart Tables Cloud supports text filtering by using conditions and filter values such as “Contains”, “Equals”, “Starts with”, and much more or by keywords.

To precise your filtering, you can opt for [combined filtering](https://help.creativas.io/smart-tables/cloud/table-filter-73498627.html#:~:text=to%20the%20grid.-,Combining%20Filters,-%3A%20To%20refine).

For example, you have a large project management table, including developers’ names, tasks, deadlines, task status, and many other columns. If you want to filter the table to show only completed tasks for a specific developer, a single filter may not be sufficient. In this case, you can use two different filters – the “selection filter” for the name and the “text filter” for the task status.

This saves you time and allows you to work more efficiently with the data.

One more thing, don’t worry about losing the filters when you refresh the page. It’s persistent unless you remove them.

[![](https://creativas.io/wp-content/uploads/2023/05/filters.png)](https://creativas.io/wp-content/uploads/2023/05/filters.png)Filtering options in Smart Tables Cloud### 4/ Formulas & functions

Smart Tables for Confluence Cloud includes 390+ Excel-like functions that you can use to perform from simple to complex calculations on the Smart Table. And the best part? The data changes automatically in affected cells whenever there are formulas, and you can even use the spreading feature to spread formulas to nearby cells.

[![](https://creativas.io/wp-content/uploads/2023/05/Copy-of-5-Show-functions-Use-a-f.gif)](https://creativas.io/wp-content/uploads/2023/05/Copy-of-5-Show-functions-Use-a-f.gif)Spread formulas with Smart Tables Cloud### 5/ Live Spreadsheets Macro

The coolest part about Smart Tables is the “[Live Spreadsheets](https://help.creativas.io/smart-tables/cloud/live-spreadsheet-macro-76316685.html)” macro that comes with the app.

Our team made sure to cover every use case you have in a 2in1 app, so once you download Smart Tables Cloud, you’ll have access to the “Live Spreadsheets” macro.

You know what else is exciting? The seamless [**real-time collaboration**](https://help.creativas.io/smart-tables/cloud/live-spreadsheet-macro-76316685.html#LiveSpreadsheetmacro-Toolbar:~:text=be%20categorized%20into%3A-,Collaboration,-%3A%20Add%20comments%20and) feature in the Spreadsheet that allows you to make live changes with your team effortlessly.

The “Live Spreadsheets” macro also works as an Excel connector with the import & export feature it has.

So whether you’re going to collaborate on tables, perform advanced calculations or visualize data with charts and graphs, “Live Spreadsheets” is your new best friend.

[![](https://creativas.io/wp-content/uploads/2023/05/ezgif.com-gif-maker.gif)](https://creativas.io/wp-content/uploads/2023/05/ezgif.com-gif-maker.gif)Real-time collaboration in Live Spreadsheets in Confluence### 6/ Migration

As an existing Smart Tables user, migrating to the Cloud version is hassle-free. We offer a comprehensive [migration path from Server and Data Center to Cloud](https://help.creativas.io/smart-tables/server/migrate-to-cloud-75169793.html) and provide step-by-step guidance for a seamless transition.

 [ Watch our Youtube Video ](https://www.youtube.com/watch?v=0CWsc5Z9854) [ Try Smart Tables for Confluence Cloud ](https://marketplace.atlassian.com/apps/1218080/smart-tables-for-confluence?hosting=cloud&tab=overview) [ Learn more about Smart Tables Cloud ](https://help.creativas.io/smart-tables)

**Categories:** Smart Tables

**Tags:** Charts, Confluence, Filter, Project management, Tables

---

### [Questions we get from our clients Part 2: Smart Courses for Confluence Q&A](https://creativas.io/questions-we-get-from-our-clients-part-2-smart-courses-for-confluence-qa)

**Published:** June 27, 2023
**Author:** Salma Sahnoun

**Excerpt:** Get ready for another round of insights, tips, and best practices to enhance your learning experience in Confluence.

**Content:**

Welcome back to our Smart Courses Q&A series! We’re thrilled to bring you Part 2, where we dive deeper into our clients’ most asked questions about our [LMS for Confluence, Smart Courses for Confluence.](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview)

Get ready for another round of insights, tips, and best practices to enhance your learning experience in Confluence.

## Who can see created courses?

When it comes to permissions in Smart Courses, the cloud-based version differs from the server and data center setups. For [on-premises](https://help.creativas.io/app/lms/permissions-server-1180965.html#Permissions%5BServer%5D-Confluenceusersandgroups "https://help.creativas.io/app/lms/permissions-server-1180965.html#Permissions%5BServer%5D-Confluenceusersandgroups"), It gives you complete control, allowing you to decide who can use Smart Courses and who cannot, while in [Cloud](https://help.creativas.io/app/lms/permissions-cloud-8912905.html#Permissions%5BCloud%5D-PermissionsforusingSmartCourses "https://help.creativas.io/app/lms/permissions-cloud-8912905.html#Permissions%5BCloud%5D-PermissionsforusingSmartCourses"), every Confluence user automatically has permission to use Smart Courses. By that, everyone who has permission to view a certain space also has permission to view the courses residing within them.

But hold on, a question here pops up! Is there any specific use case where some specific courses remain hidden even if you have space view permission?

The short answer is yes! A use case where a course creator or a Confluence admin restricts you from viewing a specific course.

Curious to learn more about restrictions? Keep reading!

## How can I restrict courses to specific groups or users?

Since we mentioned the [restrictions](https://help.creativas.io/app/lms/course-configuration-1180937.html#Courseconfiguration-Restrictions "https://help.creativas.io/app/lms/course-configuration-1180937.html#Courseconfiguration-Restrictions") use case, we come to the question, “How can I restrict courses to a specific group or user?

But before we answer that, the more important question most of the clients ask here is, “Are the restrictions inclusive or exclusive?

The answer is “Smart Courses operates on an exclusive basis.”

As mentioned in our [documentation](https://help.creativas.io/app/lms/course-configuration-1180937.html#Courseconfiguration-Restrictions "https://help.creativas.io/app/lms/course-configuration-1180937.html#Courseconfiguration-Restrictions"), only the mentioned groups and users will have the VIP pass to view the course and attend it.

Now, who can achieve this exclusive access?

Course admins, including creators and contributors, as well as Confluence admins, have the power to enable this feature within the course settings. With just a few effortless steps, you can curate a personalized learning experience for your selected audience.

[![](https://creativas.io/wp-content/uploads/2023/06/the-restricitions-screenshot-1.png?_t=1687878021)](https://creativas.io/wp-content/uploads/2023/06/the-restricitions-screenshot-1.png)Restrict courses to groups or users in Smart Courses## What’s the best practice for organizing courses in a restricted learning center?

Imagine a Confluence space dedicated solely to learning, becoming like your own customized learning center where you put courses for all departments. But how can you achieve this seamless integration of courses while maintaining control over course creation permissions?

Let me provide you with some context first.

If you’ve read [Part 1 of this Q&A](https://creativas.io/smart-courses-for-confluence-qa-questions-we-get-from-our-clients-pt-1 "https://creativas.io/smart-courses-for-confluence-qa-questions-we-get-from-our-clients-pt-1"), you will definitely remember that course creation permissions match the page creation permissions in a space on Cloud.

While creating courses in different spaces is suitable for scenarios where anyone with page creation permission can create courses, we understand that some organizations require more control over permissions.

So, **let us guide you through the best practice here.**

To optimize your Smart Courses experience, we recommend creating a dedicated Confluence space for training where only concerned admins have the course creation permissions (aka page creation permissions) while hiding the Smart Courses app from other spaces ensuring centralizing the learning experience in one place.

Now, you may be wondering how you can organize the variety of courses across various departments.

By assigning relevant Confluence labels and categories, you will classify and organize courses, ensuring a logical and intuitive structure. Users can by that easily navigate and find courses tailored to their specific department or area of interest.

[![](https://creativas.io/wp-content/uploads/2023/06/categories-and-labels-adding-speed-up.gif)](https://creativas.io/wp-content/uploads/2023/06/categories-and-labels-adding-speed-up.gif)Add categories and labels to courses for better filtering in Smart Courses## Can I assign courses automatically to users?

Manual assignments can be time-consuming if the attendees’ list is long!

So, If you have a use case where you need to do bulk assignments for Confluence groups, this section is for you! ![:wink:](https://pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net/standard/caa27a19-fc09-4452-b2b4-a301552fd69c/64x64/1f609.png)

Picture this:

- You work in a large company where you welcome newbies/ new talents on a regular basis, per season, or whatever the timeframe. These new joiners need to complete a series of courses promptly as part of their onboarding period. But assigning 5 or more courses to these new joiners each time is not the best idea, right?

Well, this feature can save your time. The “[continuous assignment](https://help.creativas.io/app/lms/course-configuration-1180937.html#Courseconfiguration-Continuousassignment "https://help.creativas.io/app/lms/course-configuration-1180937.html#Courseconfiguration-Continuousassignment")” in Smart Courses. Simply add the Confluence group name, and let the magic unfold. Every time a new joiner becomes part of that group, the designated course will be automatically assigned to them.

You can also customize the due date before they even join the group, and the app will seamlessly start the countdown from the moment they officially become a member.

[![](https://creativas.io/wp-content/uploads/2023/06/continuous-assign-1.png?_t=1687877917)](https://creativas.io/wp-content/uploads/2023/06/continuous-assign-1.png)Assign courses automatically to users in Smart Courses## Do contributors have access to all the metrics?

[Contributors](https://creativas.io/smart-courses-for-confluence-qa-questions-we-get-from-our-clients-pt-1#:~:text=Can%20course%20creators/contributors%20assign%20courses%20to%20themselves%3F) who have permission to access a course in edit mode are granted access to its valuable metrics. Specifically, if a user holds space admin privileges and the “add page” permission, they can dive into any course within that space and explore its metrics.

Additionally, these contributors can also access [global metrics](https://help.creativas.io/app/lms/global-metrics-1180957.html) and space metrics, providing them with a comprehensive understanding of the overall performance of only the courses they are contributing to.

## Wrap up

Wrapping up Part 2 of our Smart Courses Q&A series, we hope this helped you find a more defined image of the app.

Until next time, happy learning with Smart Courses! ![:wink:](https://pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net/standard/caa27a19-fc09-4452-b2b4-a301552fd69c/64x64/1f609.png)

 [ Smart Courses Q&A – Part 1 ](https://creativas.io/smart-courses-for-confluence-qa-questions-we-get-from-our-clients-pt-1) [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/learnup-for-confluence-lms?hosting=server&tab=overview)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, LMS, Onboarding, Training

---

### [How to onboard newbies using Smart Courses for Confluence new quiz capsule](https://creativas.io/how-to-onboard-newbies-using-smart-courses-for-confluence-new-quiz-capsule)

**Published:** September 5, 2023
**Author:** Salma Sahnoun

**Excerpt:** Discover how Smart Courses' Quiz Capsule can enhance employee onboarding. Explore each question type's role in creating an engaging and effective learning journey.

**Content:**

Welcome to the world of employee onboarding, where setting new hires up for success is key.

In this blog post, we explore how Smart Courses for Confluence can help transform your onboarding process with its new quiz capsule. We’ll discover each question type it offers and their roles in helping you throughout the journey, making it engaging and effective.

Let’s dive in!

### Ordering question

This type of question requires learners to put elements, such as actions, events, or stages, in the correct order. It assesses the learner’s understanding of processes, procedures, or sequences.

You can further enhance the question by adding media to provide additional context.

[![](https://creativas.io/wp-content/uploads/2023/09/ordering-in-the-player.png)](https://creativas.io/wp-content/uploads/2023/09/ordering-in-the-player.png)Ordering question in Smart Courses playerOnboarding is a multi-step procedure that, when executed correctly, ensures a new hire’s smooth integration into the company, and this question is vital in ensuring that new hires understand the flow of onboarding from start to finish.

### Matching question

As a fun, interactive way to build familiarity, you can use the matching question to introduce your recruits to terminologies, names to roles, titles to definitions, or even departments to their functions.

[![](https://creativas.io/wp-content/uploads/2023/09/matching-question.gif)](https://creativas.io/wp-content/uploads/2023/09/matching-question.gif)Matching question in action in Smart Courses playerAs they navigate their onboarding adventure, understanding the basic terminology and getting to know the team is essential to make the journey smoother for new hires.

### Multiple choices question

Life’s full of choices, and so is a thriving workplace. The multiple-choice question is more than just a quiz. It fosters decision-making skills for new employees and encourages them to analyze options and select the most appropriate answers based on their understanding.

[![](https://creativas.io/wp-content/uploads/2023/09/multiple-choices-in-the-player.png)](https://creativas.io/wp-content/uploads/2023/09/multiple-choices-in-the-player.png)Multiple Choices question in Smart Courses playerWhen faced with tough choices, new employees will appreciate this quiz’s support as it offers a range of options, of which one or more can be the correct answer, making their transition seamless and enjoyable.

### Single choice question

Single-choice questions are your secret weapon!

Use them to measure the new hires’ understanding of essential concepts and to test their knowledge on a specific topic by providing multiple options but only one correct answer.

Employ the single-choice question to assess the newbies’ comprehension of the organization’s core values, company policies, and mission.

[![](https://creativas.io/wp-content/uploads/2023/09/single-choice-gif-in-the-player.gif)](https://creativas.io/wp-content/uploads/2023/09/single-choice-gif-in-the-player.gif)Single choice question in action in Smart Courses player### Fill in the blank question

Complete the MISSING WORDS! This is what this question is all about.

They need to piece the puzzle together without the aid of available choices.

Fill in the blank is a question format that challenges the learners’ direct recall and comprehension of specific details.

[![](https://creativas.io/wp-content/uploads/2023/09/fill-in-the-blank-player-mode.png)](https://creativas.io/wp-content/uploads/2023/09/fill-in-the-blank-player-mode.png)Fill in the blank question in Smart Courses playerTo ensure precision, Smart Courses offers the choice of enabling case sensitivity and diacritics sensitivity, providing them with additional control over their learning experience.

**Screenshot of the options**

### Freetext question

During onboarding, new hires should memorize essential core facts or principles. These facts usually require simple recall rather than contextual comprehension.

This type of question has 2 different views:

- The course creator view “course editor”: They need to type the accepted answers, whether it’s only one or more.
- The attendee view “course player”: remember the precise answer without any guiding options or hints and type it exactly as it is.

The Freetext question is particularly effective when you need to ensure that the attendee has a clear and precise understanding of specific facts or concepts.

 [ ![free-text-editor](https://creativas.io/wp-content/gallery/free-text-question/free-text-editor.png?t=1693921697) ](https://creativas.io/wp-content/gallery/free-text-question/free-text-editor.png?t=1693921697) [ ![freetext-player](https://creativas.io/wp-content/gallery/free-text-question/freetext-player.png?t=1693921697) ](https://creativas.io/wp-content/gallery/free-text-question/freetext-player.png?t=1693921697) 

### Essay question

As part of onboarding, understanding a new hire’s viewpoint on key industry skills or any other work-related topic can be illuminating.

The essay question is your window into the minds of your new recruits.🧠

A format that encourages in-depth responses, allowing participants to fully express their thoughts, perspectives, and opinions on a particular topic.

[![](https://creativas.io/wp-content/uploads/2023/09/essay-qst-player-mode.png)](https://creativas.io/wp-content/uploads/2023/09/essay-qst-player-mode.png)Essay mode question in Smart Courses playerThis question has a different format regarding score measuring in the insights. Smart Courses will not automatically detect whether the answer is correct or wrong until the course creator validates it manually.

### Wrap up

And there we have it! A fresh, engaging, and effective way to onboard your newbies.

By blending interactive quizzes, you’ll create a welcoming and captivating onboarding & learning experience that sets new hires up for the next step.

 [ ▶ Introducing the New Quiz Capsule (YouTube) ](https://www.youtube.com/watch?v=CQHIbBkgqrg) [ Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/learnup-for-confluence-lms?hosting=server&tab=overview)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Definitions, Learning, Onboarding, Quizzes

---

### [Questions we get from clients Part 3: Smart Courses for Confluence Q&A](https://creativas.io/questions-we-get-from-clients-part-3-smart-courses-for-confluence-qa)

**Published:** October 4, 2023
**Author:** Salma Sahnoun

**Excerpt:** Explore the latest in our Smart Courses Q&A series part 3. 
We're answering more questions about our learning tool for Confluence. Learn about exams, due dates, and more to make the most of your courses.

**Content:**

Welcome back to the Smart Courses Q&A series! Here’s Part 3, filled with more answers to the questions you’ve been asking about our LMS for Confluence. Simple, straightforward, and designed for everyone. Let’s get started!

## How do you identify the space a course is created in?

To determine which Confluence space a course resides in, there are several straightforward methods available:

1. **Via the Global Catalog:** the space name is prominently displayed on each course card. However, if you notice the absence of this feature, there’s a quick fix: Navigate to App Configuration > Catalog > Cards and activate the “Show space name” option. It’s also worth noting that when in list view within the global catalog, the space name is available in a dedicated column.
2. **Through the Space Catalog:** Simply head to the desired space and launch the Smart Courses app from the sidebar. You’ll be presented with a catalog specific to that space, listing all its courses.
3. **Using the course Editor or player URL:** Dive into the course editor or player and direct your attention to the browser’s address bar. At the end of the URL, you’ll identify a segment resembling “&ac.spaceKey=DM.”

Click the below carousel to discover more.

[![](https://creativas.io/wp-content/uploads/2023/10/course-target-space.png)](https://www.linkedin.com/posts/creativas_3-ways-to-identify-a-course-target-space-activity-7112394793829191680-WVZf?utm_source=share&utm_medium=member_desktop)LinkedIn Carousel: 3 ways to identify a course target space in Smart Courses

## What can you expect after converting a course to an exam in Smart Courses?

While the process of turning a regular course into an exam is detailed in our [previous blog post](https://creativas.io/4-steps-to-switch-a-course-to-an-exam-confluence), it’s imperative to understand what happens after this transformation.

Once a course takes the form of an exam, attendees can be provided with a [Pass/Fail status](https://help.creativas.io/app/lms/course-insights-1180959.html#:~:text=Pass%20/%20Fail%3A,Minimum%20pass%20score.). An attendee gets the ‘Pass’ status only after they’ve completed the course and gone through each capsule. So, if you recall a Confluence user saying they didn’t get their Pass/Fail status, it might be because they left some course capsules unexplored. They’d have to jump back in and finish the course, but a quick note: once they’re in, they can’t modify their previous answers.

But when does one truly complete a regular course? Well, when their session progress hits a perfect 100%.

A gentle reminder: If session progress is under 100%, only the attendees are able to mark the exam as Finished to receive their exam status.

Attendees can achieve that by clicking on the “Finish the exam” button.

As they navigate their onboarding adventure, understanding the basic terminology and getting to know the team is essential to make the journey smoother for new hires.

## What’s the difference between a Course and an Exam?

At first glance, courses and exams might seem like siblings in the Smart Courses family, but they each have distinct features, especially in the insights section.

A course centers on learning and is calculated by “[Session Progress](https://help.creativas.io/app/lms/course-insights-1180959.html#:~:text=%3A%C2%A0attendees%20count-,Session%20progress%3A%C2%A0session%20progress%20of%20all%20attendees%2C%20progress%20denotes%20the%20percentage%20of%20visited%20capsules%20compared%20to%20the%20total%20number%20of%20capsules,-Questions%20success%20rate)”, which measures how many capsules (or content sections) an attendee has explored. In contrast, an exam is all about testing knowledge. Its insights are determined by the percentage of correct answers in the associated quizzes. So, when you hear terms like “[Average Score](https://help.creativas.io/app/lms/course-insights-1180959.html#:~:text=attendee%27s%20session%20duration-,Average%20score%3A%20the%20average%20score%20of%20all%20attendees,-Rating%3A%C2%A0the%20average)“, it’s referencing the quiz performance in an exam.

Additionally, the time limit feature is exclusive to the quiz capsule of the exam. Attendees are given a countdown, and if time runs out before they finish, their current responses are automatically submitted. This specificity is absent in regular courses.

When faced with tough choices, new employees will appreciate this quiz’s support as it offers a range of options, of which one or more can be the correct answer, making their transition seamless and enjoyable.

## How to restore an old version of a course?

While creating the “[Course history](https://help.creativas.io/app/lms/course-configuration-1180937.html#Courseconfiguration-Coursehistory)” feature, Smart Courses team made sure they followed the same logic as the Confluence page history feature. To revisit and restore older versions, just switch to “Version mode”, browse through the archived versions, and when you’ve pinpointed the one you need, simply hit “Restore”.

Keep in mind that it’s only the course content that gets revived, not the configurations.

## How to configure and find assignment due dates in Smart Courses?

If you’ve been using Smart Courses for a while, you might remember how to set due dates from our earlier [blog post](https://creativas.io/4-steps-to-switch-a-course-to-an-exam-confluence#:~:text=a%20real%20exam.-,3.%20Due%20date,-In%2Dclass%20exams). The [due date](https://help.creativas.io/app/lms/course-configuration-1180937.html#Courseconfiguration-Assign:~:text=If%20a%20Due%20date%20is%20enabled%20%3A) determines the timeframe a user has to complete a course.

But what if you forget the due date? Or did that email reminder disappear in your overflowing inbox?

Here’s the twist: we noticed that our users wanted an easier way to see their due dates, as the only cue for assignment due dates was a notification email, which could sometimes get overlooked among other messages. This prompted us to rethink and redesign our user interface.

So, we’ve integrated the due date displays right within the Smart Courses app.

- **Course Insights:** Find the due date in front of every assigned user.
- **Course Card (under Assigned):** A quick glance reveals the due date.
- **List View (under Assigned):** A streamlined list with due dates section for each course.
- **Normal User (with basic permissions) dashboard:** Your central hub for all course activities, prominently displaying the upcoming due dates.

### Due date on the course card

 [ ![Due date on the course card](https://creativas.io/wp-content/gallery/where-to-find-the-assignment-due-date-in-smart-courses/course-card-in-catalog.png?t=1696414280 "Due date on the course card") ](https://creativas.io/wp-content/gallery/where-to-find-the-assignment-due-date-in-smart-courses/course-card-in-catalog.png?t=1696414280 " ") 

 [  ](https://creativas.io/questions-we-get-from-clients-part-3-smart-courses-for-confluence-qa/nggallery/image/due-date-in-course-insights?doing_wp_cron=1789147612.2009320259094238281250/) 

 [  ](https://creativas.io/questions-we-get-from-clients-part-3-smart-courses-for-confluence-qa/nggallery/image/due-date-is-list-view-under-assigned?doing_wp_cron=1789147612.2009320259094238281250/) 

 Image 1 of 4 

## Wrap Up

And that wraps up Part 3 of our Smart Courses Q&A series! As always, keep those questions coming, and we’ll continue to provide the answers.

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, LMS, Onboarding, Quizzes

---

### [Level up your onboarding with Mantra and Smart Courses for Confluence](https://creativas.io/level-up-your-onboarding-with-mantra-and-smart-courses-for-confluence)

**Published:** October 17, 2023
**Author:** Khawla Issaoui

**Excerpt:** Bringing new employees on board and providing ongoing training can be a complex endeavor involving a multitude of documents, materials, and coordination. Without the right tools, these processes can become unwieldy. Fortunately, there are innovative solutions to these challenges.

**Content:**

This is a guest blog post written by Alisa Tietz [Seibert Media](https://seibert-media.com/) team

In today’s fast-paced business world, the success of any organization depends on effective employee onboarding and continuous training. In this blog post, we’ll explore some scenarios that demonstrate how a cloud-based intranet solution paired with a learning management system LMS built in Confluence can significantly enhance these crucial processes.

Bringing new employees on board and providing ongoing training can be a complex endeavor involving a multitude of documents, materials, and coordination. Without the right tools, these processes can become unwieldy. Fortunately, there are innovative solutions to these challenges.

Imagine a new hire joining your organization. With a centralized onboarding hub, they can easily access essential documents and materials, ensuring a smooth transition.

[![](https://creativas.io/wp-content/uploads/2023/10/Picture-1.png)](https://creativas.io/wp-content/uploads/2023/10/Picture-1.png)Mantra DashboardKeeping them updated with news and informative posts ensures employees are always in the know. Whether it’s updates on company news, industry trends, or internal developments, features like these keep everyone in the loop, promoting a culture of awareness and engagement.

Employees also have the opportunity to introduce themselves to the organization. This feature fosters a sense of belonging and allows newcomers to connect with their colleagues, even in remote or distributed work environments. The expert search feature simplifies the process of identifying and connecting with subject matter experts within the organization, facilitating knowledge sharing and problem-solving, further accelerating the learning process.

What even makes the learning process a smooth one is the combination of scheduling newbie events or training sessions within Mantra and using Smart Courses for Confluence LMS for creating and assigning courses to Confluence groups and users. These features combined support hands-on learning and team bonding.

With Mantra’s powerful event management capabilities, you can organize both in-person and online training events with ease. Meanwhile, Smart Courses simplifies the process of creating and managing educational content, ensuring that your courses are engaging and accessible to learners. These two platforms work harmoniously, offering a comprehensive solution to streamline event planning and educational content delivery.

[![](https://creativas.io/wp-content/uploads/2023/10/events-by-mantra.png?_t=1698227689)](https://creativas.io/wp-content/uploads/2023/10/events-by-mantra.png)Events Overview in MantraPersonalized training sessions, customized based on the new employee’s role and department from the Mantra profiles or Confluence groups, ensure that their training aligns perfectly with their specific needs and responsibilities. Track the learning journey so you can monitor the new hire’s progress, allowing you to identify any bottlenecks or areas requiring additional support. This ensures a much smoother onboarding experience.

[![](https://creativas.io/wp-content/uploads/2023/10/Catalog-for-mantra-blog.png?_t=1698227054)](https://creativas.io/wp-content/uploads/2023/10/Catalog-for-mantra-blog.png)Global courses catalog in Smart CoursesIn conclusion, Mantra and the Smart Courses app for Confluence offer a powerful solution for improving employee onboarding and training processes. Beyond traditional training, Mantra’s features, including news and posts, expert search, and events, foster a culture of continuous learning, adaptability, and knowledge-sharing. By centralizing knowledge, personalizing learning sessions, and incorporating interactive elements, organizations can create a more engaging and effective onboarding experience. Moreover, the ability to track employee progress and gather valuable analytics ensures that training programs can be continuously refined for maximum impact. These tools empower organizations to thrive in today’s competitive business landscape.

Don’t wait to enhance your employee onboarding experience and foster a culture of continuous learning. Take the next step by exploring[ Mantra](https://marketplace.atlassian.com/apps/1230421/mantra-confluence-intranet-news-posts-events-theme?tab=overview&hosting=cloud) and[ Smart Courses for Confluence](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview). Talk to us and book a free demo now! If you prefer to explore on your own, you can check out the apps on the Atlassian Marketplace!

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, LMS, Onboarding, Training

---

### [Employee onboarding in Confluence: Integrate Mantra and Smart Courses](https://creativas.io/employee-onboarding-in-confluence-integrate-mantra-and-smart-courses)

**Published:** June 10, 2024
**Author:** Khawla Issaoui

**Excerpt:** Confluence is widely used to integrate new employees into a company, but smooth onboarding can still pose a challenge. This is where specialised apps from the Atlassian marketplace come into play, significantly enhancing the employee onboarding experience.

**Content:**

Confluence is widely used to integrate new employees into a company, but smooth onboarding can still pose a challenge. This is where specialized apps from the Atlassian marketplace come into play, significantly enhancing the employee onboarding experience.

[In our previous blog](https://creativas.io/employee-onboarding-in-confluence-integrate-mantra-and-smart-courses "Employee onboarding in Confluence: Integrate Mantra and Smart Courses"), we discussed how[ ](https://marketplace.atlassian.com/apps/1230421?utm_campaign=creativas_partner_article_mantra_06_24&utm_source=blog&utm_medium=website)[Mantra](https://marketplace.atlassian.com/apps/1230421?utm_campaign=creativas_partner_article_mantra_06_24&utm_source=blog&utm_medium=website) and[ Smart Courses for ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview)[Confluence](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview), our learning management system, can transform how companies onboard and train their employees. Now, let’s dive deeper into these two powerful tools and explore how they combine forces as a dynamic duo to boost your organization’s success. By creating centralized onboarding hubs, these tools effectively guide new hires through training and integration, setting them up for long-term success.

## Employee onboarding challenges and how to overcome them with Confluence

During the employee onboarding process, team leads often face various[ challenges](https://community.atlassian.com/t5/Confluence-articles/Overcome-these-5-onboarding-challenges-in-Confluence/ba-p/2631677#M9874), such as:

- Information overload
- Difficulty tracking progress
- The need to secure information sharing

Confluence addresses these issues with[ Atlassian Intelligence](https://support.atlassian.com/confluence-cloud/docs/summarize-a-page-or-blog-using-atlassian-intelligence/) for data condensation,[ ](https://www.atlassian.com/software/confluence/templates/90-day-plan)[standardized templates](https://www.atlassian.com/software/confluence/templates/90-day-plan) for consistency, and features like checklists and task assignments for progress tracking. Additionally,[ ](https://support.atlassian.com/confluence-cloud/docs/set-up-and-manage-public-links/)[Public links in Confluence](https://support.atlassian.com/confluence-cloud/docs/set-up-and-manage-public-links/) enable direct document sharing.

While Confluence offers solutions, it’s not the complete answer.[ ](https://marketplace.atlassian.com/)[Atlassian Marketplace apps](https://marketplace.atlassian.com/) are meant to fill the gaps.

## Integrating Learning Management System (LMS) into Confluence

Integrating a Learning Management system (LMS) into Confluence for employee onboarding, like[ Smart Courses](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview), offers many benefits. It allows companies to customize learning materials, deliver training content, and track progress easily. Smart Courses enhances this experience with its simple[ ](https://help.creativas.io/app/lms/course-editor-1180925.html)[course editor](https://help.creativas.io/app/lms/course-editor-1180925.html), which lets you create engaging courses within Confluence. The course catalog makes training materials easy to find, while the[ ](https://help.creativas.io/app/lms/insights-and-reporting-1180953.html)[insights and reporting](https://help.creativas.io/app/lms/insights-and-reporting-1180953.html) help monitor learner activity and progress.

### Global metrics in Smart Courses

 [ ![Global metrics in Smart Courses](https://creativas.io/wp-content/gallery/smart-courses-for-employee-onboarding/global-metrics-1.png?t=1718012919 "Global metrics in Smart Courses") ](https://creativas.io/wp-content/gallery/smart-courses-for-employee-onboarding/global-metrics-1.png?t=1718012919 " ") 

 [  ](https://creativas.io/employee-onboarding-in-confluence-integrate-mantra-and-smart-courses/nggallery/image/grid-overview?doing_wp_cron=1789147612.2009320259094238281250/) 

 [  ](https://creativas.io/employee-onboarding-in-confluence-integrate-mantra-and-smart-courses/nggallery/image/text?doing_wp_cron=1789147612.2009320259094238281250/) 

 Image 1 of 3 

Its variety of quiz types, including multiple-choice, true/false, open-ended, and interactive formats, gives you different ways to assess learning. Continuous assignments keep learners engaged and support steady progress. The platform also supports exams and certifications, providing structured assessments and acknowledging learners’ achievements.

Advanced settings allow you to customize courses and exams to meet your organization’s needs. By streamlining the onboarding process,[ ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview)[Smart Courses LMS](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview) promotes continuous learning and provides valuable insights to improve training effectiveness. This integration simplifies onboarding, boosts employee engagement, and fosters a culture of ongoing development and growth within the organization.

## Customized Confluence Intranet Solution

[Mantra](https://marketplace.atlassian.com/apps/1230421?utm_campaign=creativas_partner_article_mantra_06_24&utm_source=blog&utm_medium=website), a social intranet for Confluence, enhances engagement and keeps your intranet current with relevant information. It helps users navigate their workday efficiently while ensuring content quality. The customizable dashboard offers personalized[ ](https://appanvil.atlassian.net/wiki/spaces/Mantra/pages/2948497493/How+to+News)[news](https://appanvil.atlassian.net/wiki/spaces/Mantra/pages/2948497493/How+to+News),[ ](https://seibert.biz/creativas-event-blog)[events](https://seibert.biz/creativas-event-blog), and[ ](https://appanvil.atlassian.net/wiki/spaces/Mantra/pages/2929426455/Social+Wall)[social media](https://appanvil.atlassian.net/wiki/spaces/Mantra/pages/2929426455/Social+Wall) activity to access essential content easily. Different views cater to specific user needs, boosting productivity and satisfaction. With user-generated posts and an advanced[ ](https://get-mantra.net/level-up-your-confluence-people-directory/?utm_campaign=creativas_partner_article_mantra_06_24&utm_source=blog&utm_medium=website)[people directory,](https://get-mantra.net/level-up-your-confluence-people-directory/?utm_campaign=creativas_partner_article_mantra_06_24&utm_source=blog&utm_medium=website)[ ](https://get-mantra.net/level-up-your-confluence-people-directory/?utm_campaign=creativas_partner_article_mantra_06_24&utm_source=blog&utm_medium=website)Mantra facilitates direct information exchange and collaboration among employees, creating a supportive work environment.

![People Directory Mantra Selection](https://lh7-eu.googleusercontent.com/jJmlbL75pxeWbxV_5Smrkop-oBtSBxc-ZO8h0xChZQPAotYx26e1BbJYhQ9oaIVYg2WT1ohnIpCWwiamsEtQaYG2y9rp-SVRA-jwn4BEkgnSgUO3dEH9vkKCcAVKq5VUJuw1n0XqcJI_sIaZsIS1Fno)A customized dashboard is vital for multinational companies to centralize onboarding resources, documents, and communication channels. Tailored to individual profile attributes like language preferences and geographical location, it enhances accessibility and relevance. Employees can easily access pertinent resources and engage in effective communication channels. Maintaining a strong connection with employees and keeping them informed about significant events are crucial for companies, as they help foster a sense of community in the workplace. [Mantra’s Events feature](https://seibert.biz/creativas-event-blog) is a powerful tool that enables organizations to create, manage, and promote various types of events, such as parties, hackathons, yoga sessions, and important meetings.”

Additionally, the Events feature provides discussion forums and virtual meeting spaces to promote interaction across different time zones, facilitating collaboration and strengthening team bonds.

![](https://lh7-eu.googleusercontent.com/QE2c2o9-oaXnsQ4IjI6675l-zKEnNUhsIr3Vjk-dqic7GjUcvmpaTCmQzi6SadvK_YTEvFpjZyv-SaixirNZY64qDtHpJGJh8K-rhPKWlbFZSZ3kQhpQdJU3jZBRxKL2ekn9EgxETSPeARv8bSVhrmo)## Get the best out of Smart Courses and Mantra for employee onboarding

[Mantra’s Workspace feature](https://seibert.biz/creativas-workspace-blog) revolutionizes intranet organization, segmenting based on entities like subsidiaries, geographical locations, skills, or expertise. Each [workspace](https://appanvil.atlassian.net/wiki/spaces/Mantra/pages/2986672160/Workspaces) offers unique branding, content, and access levels, ensuring a tailored experience. This segmentation aids onboarding by making targeted training materials accessible to each workspace dashboard.

## ![](https://lh7-eu.googleusercontent.com/E65EWQybNoPICJF0Qg5gzBUY4LPa2zx4hEzgvx9gcnFXCEY95NLkOFoqMCtRTFHWiZXwX9zw7qnXeVaH3J8MP4ZGYYHmsPiXrLzm_UV6XL-MnOFudYyx-spzleifEFl1r-S5anNrSH61nRL7T0F_Yfg)

Moreover, with[ ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview)[Smart Courses](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview), users can directly access and play courses from the news section when the course list macro is used. This feature enhances accessibility and convenience, allowing employees to engage with relevant training materials.

![](https://lh7-eu.googleusercontent.com/1ongZ9HvgQupyVXU2eOWVDEeeG7MPKJ3hXuPExTJgLjgF_zjuQ5d0zsqNsCEdlQj5jzxWGS5aygH4Ilk91s3JYK_99d1k0pgHoUsLjj5juo2K-QaQMyrvfdIBRNQOH0Q3MsE3UKouLpSakW1uQC5v78)Users can also access training materials from the[ Mantra](https://marketplace.atlassian.com/apps/1230421?utm_campaign=creativas_partner_article_mantra_06_24&utm_source=blog&utm_medium=website) sidebar. This integration ensures employees easily engage with relevant courses without disrupting workflow, streamlining onboarding and promoting continuous learning.

## ![](https://lh7-eu.googleusercontent.com/bbvkltw_hTm_IZinKvWZrjz5vzp_eWl0UkCkO3Zk9G4op0khWzbZs80Rvxkpr-XCMlTMJsrMQiBaUSRHmLTkFKEW3ev-PiWhynZnN2es11gcn3dLEzAVjBHC_EgNoN_jlVvS4R-7xq4QGVEa3MNkoaY)

Our recent integration with Mantra gives you the flexibility to customize the name to fit your organization’s needs. To change the title, simply head to the administration section, navigate to the E-learning settings, and update the entry name.

Mantra and[ ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview)[Smart Courses](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview) have worked together to create a seamless navigation experience for users with both apps installed, making the learning journey smoother and more efficient.

This easy customization helps you create a personalized employee onboarding experience, making training more intuitive and engaging. Tailor your learning management system to reflect your company’s culture and goals, ensuring your team feels connected and aligned.

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, LMS, Onboarding, Training

---

### [AI glossary for Confluence with Smart Terms](https://creativas.io/ai-glossary-with-smart-terms-for-confluence)

**Published:** November 28, 2023
**Author:** Salma Sahnoun

**Excerpt:** We’re here to guide you through creating a term from scratch, showing how easy it is to enhance your Confluence workspace with well-designed, AI-powered content.

**Content:**

Whether you’re a seasoned Smart Terms fan or just starting out, this blog post is your way to master the art of glossary building. We’re here to guide you through creating a term from scratch, showing how easy it is to enhance your workspace with a well-designed AI glossary for Confluence. Ready to change how you handle glossaries in Confluence? Let’s get started!

## Start an AI glossary for Confluence

Begin with a precise and informative title, ensuring it’s easily searchable within Confluence. Then, with just one click, let Smart Terms’ [AI feature](https://help.creativas.io/app/terms/editor-overview-5570591.html#Editoroverview-8.AIdefinition[Cloudonly]) provide you with a well-crafted definition. It’s quick, accurate, and designed to save you time and maintain a powerful AI glossary for Confluence within your workspace.

What’s cooler is that it can generate alternative definitions unlimitedly until you find the perfect one.

The video below explains how to start your AI glossary for Confluence easily.

## Related vocabulary

Expand the reach of your term by adding [related vocabulary](https://help.creativas.io/app/terms/editor-overview-5570591.html#Editoroverview-4.Relatedvocabulary), including acronyms, synonyms, slang, and more. This feature doesn’t just enrich your term; it ensures that all variations are highlighted across Confluence pages, enhancing visibility and understanding.

## Add labels

Organize your terms efficiently by adding Confluence labels. This not only aids in categorizing but also simplifies searching within the glossary.

[![](https://creativas.io/wp-content/uploads/2023/11/search-with-labels-in-terms.gif)](https://creativas.io/wp-content/uploads/2023/11/search-with-labels-in-terms.gif)Categorize the glossary with Confluence labels## Enrich your AI glossary for Confluence with media

Attach images, videos, pdf, and HTML to give context and color to your terms, whether an [attachment or a link](https://help.creativas.io/app/terms/editor-overview-5570591.html#Editoroverview-6.Media). In Smart Terms, the richer your glossary is, the more interactive the experience gets.

[![](https://creativas.io/wp-content/uploads/2023/11/media-of-terms-in-space-glossary.png)](https://creativas.io/wp-content/uploads/2023/11/media-of-terms-in-space-glossary.png)Add different types of media to Smart Terms Glossary## Enhance communication with related terms

One of Smart Terms’ standout features is its ability to [connect terms](https://help.creativas.io/app/terms/editor-overview-5570591.html#Editoroverview-10.Relatedterms) using predefined relations that you can manage from Smart Terms’ general configuration.

A relation can be created depending on the use case you need to create an interconnected glossary, making it easier for teams to navigate and understand complex terminologies.

[![](https://creativas.io/wp-content/uploads/2023/11/related-terms-config.png)](https://creativas.io/wp-content/uploads/2023/11/related-terms-config.png)Edit related terms configurationNote that multiple relations can be applied to a single term.

To create a related term from scratch, you first choose the predefined relation and then search for the relevant term(s) to connect it with.

[![Cr](https://creativas.io/wp-content/uploads/2023/11/create-a-related-term-to-use-in-blog.gif)](https://creativas.io/wp-content/uploads/2023/11/create-a-related-term-to-use-in-blog.gif)Create a related term from scratch in Smart TermsOnce you create these relations in a term, they are reflected across all related terms. Additionally, the primary term displays a nested view of these connections.

[![AI glossary for Confluence and related terms](https://creativas.io/wp-content/uploads/2023/11/relations-in-term-preview.png?_t=1716372959)](https://creativas.io/wp-content/uploads/2023/11/relations-in-term-preview.png)Related terms in the term viewer**And That’s a Wrap!**

Transform your Confluence glossary from static to dynamic with Smart Terms. Bring your AI glossary for Confluence to life with all the options provided by Smart Terms and elevate the experience with AI features.

 [ Smart Terms for Confluence ](https://marketplace.atlassian.com/apps/1219677) [ Learn more about Smart Terms ](https://help.creativas.io/terms/)

**Categories:** Smart Terms

**Tags:** Confluence, Definitions, Glossary

---

### [Revolutionize your sales tracking in Confluence with Smart Tables for Confluence](https://creativas.io/revolutionize-your-sales-tracking-in-confluence-with-smart-tables)

**Published:** April 26, 2024
**Author:** Salma Sahnoun

**Excerpt:** Discover how Smart Tables for Confluence transforms sales tracking with dynamic tables that enable real-time updates, advanced Excel functions, and seamless collaboration. This guide highlights how to effortlessly manage sales data, enhance team productivity, and make informed decisions quickly. Elevate your sales tracking strategy with Smart Tables and drive better business outcomes.

**Content:**

In today’s fast-paced business environment, efficient sales tracking is essential for success. Whether you’re managing a small team or overseeing a large sales force, having the right tools can make all the difference, especially given the challenges sales teams can face. Smart Tables for Confluence offers a solution for various challenges, like data fragmentation, collaboration across departments, real-time data access, and data integrity. It transforms your basic tables into dynamic dashboards, enhancing your sales tracking capabilities.

### 1. From Native Confluence tables to Smart and vice versa

Smart Tables revolutionizes the way you view and analyze sales data. Here’s how.

It has an intuitive and user-friendly interface that everyone with varying levels of expertise can use. The Smart Tables view allows sales teams to interact with data quickly, like sorting, grouping, and filtering, directly within the view mode, eventually leading to more dynamic data analysis. Also, with the view mode capabilities, making timely decisions while in a meeting or when urgent data analysis is required is no longer a challenge.

What’s even greater is how simple it is for teams to [switch between the native Confluence table and Smart tables](https://creativas.io/new-app-launch-smart-tables-for-confluence-cloud#:~:text=1/%20Adding%20Smart%20Tables) without losing context or data, ensuring they can adapt to whichever view best suits their current task.

Generally, Smart Tables’ flexibility can eliminate the need to export data to other programs for different views or analyses.

### 2. Excel functions grid

Excel functions are no longer confined to spreadsheets. Smart Tables brings them right into your Confluence pages by integrating [advanced Excel functions](https://creativas.io/new-app-launch-smart-tables-for-confluence-cloud#:~:text=4/%20Formulas%20%26%20functions) directly into a familiar workspace, making them more accessible to all team members. VLOOKUPs, SUMIFs, AVERAGEs, and even complex nested IF statements are all at your fingertips.

Ultimately, performing real-time data calculations helps make immediate data-driven decisions without leaving the Confluence page.

### 3. Improving collaboration

That’s not it! Smart Tables doesn’t exclude the spreadsheet functionality and offers an extra macro for free, called a “Live spreadsheet.” This macro acts as a [real-time collaboration](https://creativas.io/new-app-launch-smart-tables-for-confluence-cloud#:~:text=5/%20Live%20Spreadsheets%20Macro) and data manipulation tool, similar to spreadsheet software, but integrated into the Confluence page.

You can simultaneously make changes with your sales team members on the spreadsheet without sending back-and-forth emails to share data updates. This can be crucial in fast-paced environments where data needs to be current and universally accessible.

[![](https://creativas.io/wp-content/uploads/2024/04/live-spreadsheet.png)](https://creativas.io/wp-content/uploads/2024/04/live-spreadsheet.png)Live Spreadsheet real-time collaboration in Confluence### 4. Effortless editing for sales data and filter views

Sales teams can quickly make[ inline edits](https://help.creativas.io/smart-tables/cloud/table-editor-72384535.html#:~:text=Table%20editor-,Table%20editor,-The%20Smart%20Tables) to sales entries or deal statuses which favors quick adjustments during sales meetings or reviews and ensures data remains current without stepping into the Confluence page edit mode.

That could never be enough without filtering options that help data meet specific criteria. Sales, marketing, CS, and project management teams all benefit from the [combined filters](https://help.creativas.io/smart-tables/cloud/table-filter-73498627.html). For instance, a sales team could quickly pull up figures to identify top-performing regions, apply filters to check underperforming products, and make decisions on sales strategies for the next quarter.

If you’re looking for a persistent filter custom view, **Smart Tables can do it, too.** For regular needs, such as weekly sales progress, monthly regional sales, or annual comparisons, this customization allows for quick access to relevant data without repetitive setup.

These custom filters can be shared with other parties, whether Confluence users or external parties, using [public link sharing](https://community.atlassian.com/t5/Confluence-articles/Introducing-public-links-for-Confluence-External-sharing-made/ba-p/2485103) to promote transparency while remaining confident that the filters will stay persistent.

 [ Smart Tables Use Case (PDF) ](https://creativas.io/wp-content/uploads/2024/04/Use-case-Sales-tracking-with-Smart-Tables-for-Confluence-1.pdf) [ Learn more about Smart Tables ](https://help.creativas.io/smart-tables) [ Smart Tables for Confluence Cloud ](https://marketplace.atlassian.com/apps/1222271/smart-tables-for-confluence?hosting=cloud&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smarttables)

**Categories:** Smart Tables

**Tags:** Collaboration, Confluence, Filter, Project management, Tables

---

### [Collaborate in Confluence: advanced training material with Smart Courses](https://creativas.io/collaborate-in-confluence-advanced-training-material-with-smart-courses)

**Published:** July 1, 2024
**Author:** Salma Sahnoun

**Content:**

Confluence is a highly dynamic collaboration tool designed to bring teams together, boost productivity, and simplify information generation and sharing. Due to its wide range of features and flexible nature, the tool is ideal for developing inclusive training material and viable in-house training programs. In that context, how to collaborate to create employee training in Confluence?

# Create learning material on Confluence pages

Employee training content can be easily generated, organized, and shared in Confluence. The flexibility of Confluence pages makes it simple to create and update training material while collaborating with your team.

Live editing is the main collaboration feature in Confluence pages. It allows you to work simultaneously with more than one person on the same page. A few days ago, Atlassian released an early access program that allows you to [live edit a page without publishing it](https://community.atlassian.com/t5/Confluence-articles/Early-Access-Live-Edit-Pages-Create-and-edit-without-the-need-to/ba-p/2673118?utm_source=newsletter-email&utm_medium=email&utm_campaign=confluence-digest-june_EML-18420&jobid=106583336&subid=1594485856).

These pages can be used for anything from plain text content to detailed integrations. Macros like “Info panel, Table of Contents, and Page Properties” can be very helpful for highlighting important information or organizing the page. Use layouts to customize the display to create a well-arranged presentation of engaging employee training materials.

Diverse types of media, such as images, videos, and audio, may be inserted to make learning more interesting. The Smart Images macro also makes organizing images in a gallery or slider display feasible.

Here’s an example of a Confluence page dedicated to learning. ⬇️

[![Share training material on a Confluence page](https://creativas.io/wp-content/uploads/2024/06/image-26116.png)](https://creativas.io/wp-content/uploads/2024/06/image-26116.png)

# Create learning material with Smart Courses learning management system for Confluence

[Smart Courses](https://creativas.io/smart-courses-for-confluence-lms) is a learning management system that is implemented within Confluence to provide a much more structured and organized learning experience. Create detailed courses that include [more than 8 types of content](https://help.creativas.io/app/lms/learning-capsules-1180933.html) to engage users in the learning experience, assign courses, and track insights for reporting.

![](https://creativas.io/wp-content/uploads/2024/06/Frame-1907-1024x576.png)The common point between Smart Courses and Confluence pages is collaboration. Smart Courses LMS allows you to add contributors to your course and develop training material together. This option enables [concurrent editing](https://help.creativas.io/app/lms/course-configuration-1180937.html#Courseconfiguration-Concurrenteditingprevention[Cloud]), letting you know when your teammate is updating the course to avoid confusion.

If you used Confluence pages as learning materials and opted for a more organized LMS, you will not lose your previous content. Add pre-created pages directly to your Smart Course. This functionality is known as the Confluence page capsule, which enables easy access to rich information

![](https://creativas.io/wp-content/uploads/2024/06/Frame-1906-1024x576.png)# Share all learning material in a central company hub

Atlassian released [Company Hub](https://support.atlassian.com/confluence-cloud/docs/create-and-customize-a-company-hub/), an early access program designed to integrate all your company updates, resources, and learning materials into a single, accessible **hub**. The Company Hub provides an integrated environment of multiple tools and resources to promote collaboration and effective teamwork. It reduces the time required to navigate through various training materials and company resources.

Collect the learning material created in Confluence and Smart Courses and integrate it into the company hub, using direct links to Confluence pages, [whiteboards](https://www.atlassian.com/software/confluence/whiteboards), and courses.

Speaking of courses, use the course list macro to organize all the courses you have created and display a mini course catalog on the company hub.

![](https://creativas.io/wp-content/uploads/2024/06/Frame-1905-1024x576.png)Join the Company Hub early-access program from this [Atlassian community article](https://community.atlassian.com/t5/Confluence-articles/Try-out-Company-Hub-on-Confluence/ba-p/2677157).

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, LMS, Reporting, Training

---

### [Ongoing training with DONOS Academy using Smart Courses for Confluence LMS](https://creativas.io/ongoing-training-with-donos-academy-using-smart-courses-for-confluence-lms)

**Published:** July 30, 2024
**Author:** Khawla Issaoui

**Content:**

Team, loyalty, flexibility, and Intrapreneurship are what define [DONOS](https://www.donos.fr/en/), a leader in digital strategy and a certified Atlassian Platinum Partner. They have transformed its training and onboarding processes using [Smart Courses for Confluence](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview&utm_medium=Video&utm_source=howtos&utm_campaign=smartcourses). Specializing in organizational and operational transformation, DONOS’s “people before software” approach ensures that its agile methodology is sustainable and aligned with client objectives. This study case highlights how [DONOS Academy](https://www.donos.fr/services/donos-academy/) utilized Smart Courses for Confluence, a learning management system- LMS to create an efficient, engaging, and customizable online training service for both their employees and customers.

### **Challenges, solution, and implementation:**

To expand their training offerings, DONOS needed a solution that could seamlessly integrate with Confluence, as they use it internally for this new venture. The challenge was to find a tool that could highlight Confluence’s capabilities while being both intuitive and customizable. Upon discovering [Smart Courses for Confluence](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview&utm_medium=Video&utm_source=howtos&utm_campaign=smartcourses) in the [Atlassian marketplace](https://marketplace.atlassian.com/), DONOS was impressed by features such as access management via Confluence spaces, flexible course design, and an intuitive user experience.
![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcFEI2UfxUMUt7_26--Y1h46dOMADyXn0u3Zvh2Pyc_wTdAe7att4SkZGl04rcZM-0aaiqDKLcqqoSVM5jBpr2I4xNHPSyPi-thBVPEFTTpmk4xRPfIW5NYAQm4_UScfVKyK9Fe_eRG-oOVQwG8eHlNnT_a?key=q4a2b8-5F7o7vqprFbLSKg)

The implementation process was straightforward, starting with integrating the app into their onboarding process for new employees. They initially faced challenges in dividing their global catalog into multiple subject-focused trainings. The Creativas support team guided them through best practices to get the most out of Smart Courses. By assigning courses to specific Confluence spaces, DONOS effectively organized their training modules.

### **Key Features used to build DONOS Academy with Smart Courses for Confluence LMS:**

Smart Courses for Confluence offered several key features that are crucial for DONOS Academy:

- **User access management via Confluence permissions:** ensures secure and organized access to training materials. DONOS uses [guest access](https://creativas.io/how-to-onboard-guest-users-within-confluence?utm_medium=blog-post&utm_source=DONOS&utm_campaign=smartcourses) to share its courses with customers, providing an easy and secure way for external users to access the training materials.
- **Flexible course design:** Allows adding various content types and organizing courses into sections to enhance the learning experience.
- **Intuitive user interface:** This makes navigating and engaging with the content easy for users.
- **Customization:** Enables the DONOS team to tailor each space with the appropriate courses, providing a personalized learning experience for each group of employees or customers.
- **Fast support:** The Smart Courses team offered full support, helping DONOS overcome implementation challenges.

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfXmp6BfePEz0qddoGnoTsblA0jpyKfmtKtfTbsJzh7V1xN7U4CabIrXVdX5FDRelaRlg84iqiq6gECMfSonnaz7I_q7q--uDjAX2QM6UpttcgsmC5lWWerck8f-FEMAkB1SOUl-NaXwgTGJ_rMF1AXrswa?key=q4a2b8-5F7o7vqprFbLSKg)![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXch3t6bfGjC_BX6SyU41ZeHf06ENeBjkscF_pmqekR1g6OMsuYja11te0iznHJJX1jj2FmMQ_ShxDthNlDUUt-1Dyfezjv1wYgEJ1jOxmRxHEEgpO1qXknL8YtTMXssTnBig3MrKuZ2bB3jelrnRbyzFOOH?key=q4a2b8-5F7o7vqprFbLSKg)Building DONOS Academy using Smart Courses for Confluence LMS has been an overwhelmingly positive experience. The app has enabled the DONOS team to provide a seamless and engaging training experience for customers and employees. With robust support from the Smart Courses team and ongoing improvements, DONOS is confident in its choice and looks forward to further enhancing its training offerings.

For organizations looking to elevate their training and onboarding processes, DONOS recommends exploring Smart Courses for Confluence LMS. The app’s intuitive design, customizable features, and outstanding support can help you achieve a seamless and effective training experience.

Discover [DONOS Academy](https://www.donos.fr/services/donos-academy/) or reach out to [DONOS Team](https://www.donos.fr/en/contact-us/)

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, LMS, Onboarding, Training

---

### [Optimize customer support with Smart Tables for Confluence: Boost efficiency and uncover business insights](https://creativas.io/optimize-customer-support-with-smart-tables-for-confluence-boost-efficiency-and-uncover-business-insights)

**Published:** September 26, 2024
**Author:** Amel Aloulou

**Excerpt:** Integrating Confluence and Smart Tables along with Jira Service Management can boost your support team's efficiency, streamline processes, and enhance reporting without breaking the bank. Perfect for small, growing teams in the software development industry.

**Content:**

In this highly competitive and customer-driven landscape, exceptional customer support isn’t just a service anymore; it has become a competitive advantage. Customers today expect seamless, timely solutions, no matter what channel they use to raise the issue. Businesses now must go beyond quick responses to meet these expectations and improve product quality.

Without the right tools, you can’t expect your team to be highly responsive and efficient. Providing good tools allows your support team to resolve support tickets efficiently and provide insights that drive product improvement. It might not be an issue for you if you already have an extensive support team managing customers’ queries. But if you have just launched your product and started growing your team, getting an excellent tool for your team doesn’t have to drain your account.

In fact, Jira Service Management (JSM) is excellent at helping your support team track ticket resolution, especially in the software development industry. [Integrating Confluence with JSM](https://www.atlassian.com/software/confluence/resources/guides/extend-functionality/confluence-jsm#overview) allows you to organize all the documentation, content, and files your team needs to deliver high-quality service every time.

But it doesn’t stop there. Adding [Smart Tables](https://marketplace.atlassian.com/apps/1218080/smart-tables-for-confluence?hosting=cloud&tab=overview) to your Confluence pages will elevate your team’s experience, streamline their process, and, hence, increase their productivity.

So, if you’re managing a small support team or thinking about starting a support team, this article is for you. We will discuss some of the best practices of using Confluence and Smart Tables for Confluence, discover a few of the cool features of Atlassian Intelligence, and, last but not least, share our favorite reporting tips using Smart Tables.

## Understanding customer support and ticket volume

Let’s start by understanding a few related concepts. First, we have customer support. It is one of the most crucial teams, whether your product has recently been launched or has already reached maturity. Customer support teams are the people who help customers when they encounter trouble with a company’s products or services. Their ultimate goal is to ensure that customers successfully solve any issues they face with the company’s product and that they continue to happily use your product to solve the main issue they chose it for, aka the job the product was hired for in the first place.

Next, let’s look into customer support tickets and customer support ticket volume. Customer support tickets are raised by customers who have a query or problem related to the product or service they are using. These problems can be classified to:

- Technical Issues
- Billing and Payments
- Product Inquiries
- Complaints and Feedback
- Account Management
- Policy Questions
- Other categories, depending on product specifications

Customer support ticket volume is the number of tickets or queries received by a customer support team from the customers. Tickets can come through different channels, such as:

- Emails
- Phone calls
- Social media messages
- Live chat queries

However, ticket volume is volatile. It can change with product complexity, number of customers, or even seasonal demand. Ticket volume may give information on how many issues or requests customers raise, but it doesn’t always show the support quality.
A high number of tickets means customers are engaged and your product is in demand, but it might also point to problems with the product or communication. The real focus should be not only on handling the volume but also on understanding the types of issues and solving them effectively to keep support quality high. For that, you need organized documentation that is easily accessible to the support team for effective problem-solving.

## Efficient documents with Smart Tables

To ensure every customer gets the best support, you need consistent messaging across all platforms. This means all customers should get a message that matches the brand’s voice at every touch point. Also, one issue should be explained and solved the same way every time and with every customer. Businesses must consistently deliver the same value, messaging, quality, and services to customers from the first interaction to the post-purchase support to ensure they will stick around.

However, that is easier said than done. You can’t expect consistency and productivity from your support team if you don’t provide the right tools and guidelines. [Confluence ](https://www.atlassian.com/software/confluence/resources/guides/best-practices/use-cases#it-support)can be your team’s go-to wiki. It is the perfect tool to create your knowledge base, centralize potential customer issues, and share best practices. This way, you can guarantee your customers get an excellent, consistent experience and have their issues fixed faster. And, of course, you also guarantee that your team’s working process is seamless.

Stating information in big blocks of words is difficult for readers to navigate, but having it in a table form makes it easier and faster to find the correct information. But not just any table can do that; you need a Smart Table that adds filtering, Excel functions, and reporting features to native Confluence Tables.

It’s simple. Here is how it works: Once you have enabled your Smart Tables for Confluence, you can insert a Smart Table macro from the macro list or through the shortcut “/ Smart Table”.

![Smart Tables for Confluence Macro](https://creativas.io/wp-content/uploads/2024/09/Smart-Tables-Macro-1024x576.png)And if you forgot to start with that and have already started writing your documentation on a native Confluence table, you can easily convert it to Smart Tables from the page view.

Once the table is set up and documentation pages are published, your support team can use the Smart Tables filtering option directly from the Confluence page view by selecting only the needed categories. This will help them quickly identify the specific issue the customer is facing and how to solve it.

![Applying filters to Smart Tables](https://creativas.io/wp-content/uploads/2024/09/Smart-Tables-filters-1024x576.png)You can include in your table as many details as you want to help them filter between the different options faster.

## Atlassian Intelligence to summarize your Confluence page and more

We have seen the importance of well-detailed and organized documentation in supporting your team. But let’s be honest: no one likes to read a long document if they don’t really need it. So why not do your team one more favor and generate AI summaries using “Summarize writing” by Atlassian Intelligence to include a page summary that will help your team quickly find any needed details and save time, which they will surely appreciate.

![Atlassian Intelligence Page Summarizer](https://creativas.io/wp-content/uploads/2024/09/Atlassian-Intelligence-Page-Summarize-1024x576.png)This is not the only feature that Atlassian Intelligence provides; you can basically use it as your personal writing assistant to help you create the content you need. Find out all about it [here](https://www.atlassian.com/software/confluence/resources/guides/best-practices/atlassian-ai#get-started-with-atlassian-intelligence-in-confluence).

## Support tickets: your wealth of hidden insights

Finding efficient ways to manage support tickets is a challenge all businesses face. As previously mentioned, simply responding to customer inquiries and managing ticket volume will not give you a competitive advantage. In fact, along with ticket resolution, continuous team training, and performance monitoring, you should also analyze tickets to find valuable and relevant business insights brought to you directly by customers. Therefore, customer support tickets are not just routine tasks; they actually can enhance your approach to customer satisfaction and product improvement. Hence driving your company’s growth. And don’t worry; we’re not scaring you off from going through the adventure of building your digital product; we’re just giving you a heads-up.

[Dont Worry About It GIF](https://tenor.com/view/dont-worry-about-it-dont-worry-worry-i-have-it-covered-i-got-it-gif-12502702)from [Dont Worry About It GIFs](https://tenor.com/search/dont+worry+about+it-gifs)

 So, let’s take an example for our case: a few-year-old tech startup providing a digital product. This startup is having moderate growth with an increasing adoption of its solution. Therefore, this company is likely in the scaling phase. It is seeing steady growth in sales and installs but is also dealing with some challenges, such as user churn, support issues, and product improvement.

Here, we have a sample of historical data from a one-year period of support tickets and some key metrics such as sales, app installs, uninstalls, and support costs.

![Table of support tickets' overview](https://creativas.io/wp-content/uploads/2024/09/Support-Tickets-Overview-1024x576.png)![Table of support tickets and business performance ](https://creativas.io/wp-content/uploads/2024/09/Support-Tickets-and-Buisness-Performance-1024x576.png)Once you convert your native Confluence table to a Smart Table, you can add [different Excel functions](https://help.creativas.io/smart-tables/cloud/smart-tables-supported-functions-99581953.html?utm_medium=blog-post&utm_source=documentation&utm_campaign=smarttables) to perform any necessary calculations.

![Excel Function in Smart Tables for Confluence](https://creativas.io/wp-content/uploads/2024/09/Excel-Function-on-Smart-Tables-1024x576.png)Another cool thing about the Smart Tables app is that it is also very practical for data visualization. Because we sure know that well-represented information helps any decision-maker see the bigger picture when making strategic decisions.

In this example, various charts were created to analyze business performance and find correlations between the different metrics. Those charts helped to highlight business trends and drive insights into customer behaviors and opportunities for improvement. In fact, when comparing the trends of support tickets and sales, we can find that a peak in support tickets corresponds with lower sales in the same month. This could indicate that unresolved technical problems impacted the customer journey, reduced conversions, or caused potential customers to churn. In addition, we observe during another month that sales increase corresponds with high product inquiries, which could suggest that there is a growing number of users interested in learning about the product.

![customer support team total tickets represented in a line chart using Smart Tables for Confluence](https://creativas.io/wp-content/uploads/2024/09/Tickets-Graph-1024x576.png)![Sales line chart using Smart Tables for Confluence](https://creativas.io/wp-content/uploads/2024/09/Sales-Graph-1024x576.png)Another helpful feature in Smart Tables for Confluence is choosing what data to represent by selecting and unselecting the data range from the chart legend. You can also customize the chart type based on your needs and what best fits your data. Hence, you can focus your analysis only on relevant elements for your decision-making.

![](https://creativas.io/wp-content/uploads/2024/09/Bar-Chart-1024x576.png)Of course, the correlations between all metrics will differ from one business to another and will also depend on your industry or niche. However, your business can’t achieve sustainable growth unless you understand how all its aspects are connected and affect each other.

If you found these different Smart Tables features interesting, check out how you can also use [Smart Tables for Confluence to revolutionize sales tracking ](https://creativas.io/revolutionize-your-sales-tracking-in-confluence-with-smart-tables?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smarttables)and help you [create data reporting all in one place](https://community.atlassian.com/t5/App-Central-articles/Upgrade-Confluence-tables-to-Smart-Tables-and-create-data/ba-p/2773090).

Do you still have any questions regarding Smart Tables for Confluence? [Book a demo](https://calendly.com/creativas) and let us get to know you and answer your questions!

 [ Try Smart Tables for Confluence ](https://marketplace.atlassian.com/apps/1218080/smart-tables-for-confluence-table-filter-charts?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Tables

**Tags:** Confluence, Learning, Reporting, Tables, Training

---

### [Confluence for HR teams: Improve your onboarding with Confluence automation, templates, and Smart Courses](https://creativas.io/confluence-for-hr-teams-improve-your-onboarding-with-confluence-automation-templates-and-smart-courses)

**Published:** August 26, 2024
**Author:** Amel Aloulou

**Content:**

Onboarding helps new employees adapt to their new work environment, integrate with the team, and become effective contributors. Just like every person is unique, not every onboarding process should look the same. Therefore, the human resources (HR) team must ensure that every new team member receives adequate training within the defined time.

However, it’s not as simple as it sounds, and appropriate onboarding can be challenging sometimes. These are some of the [common challenges](https://community.atlassian.com/t5/App-Central-articles/Overcome-these-5-onboarding-challenges-in-Confluence/ba-p/2631677) faced by the HR team:

- Generic onboarding not contextual to specific roles
- Unstructured onboarding process
- Poor Communication during the onboarding phase
- Lack of employee feedback post-onboarding

But don’t worry HR people, we’ve got your back.

The great news is that there are tools that simplify the process, and [Confluence](https://www.atlassian.com/software/confluence) is one of the finest. Many teams already rely on Confluence for knowledge management and collaboration within their organization, so gathering all the necessary information and onboarding documents there is very helpful.

In this blog post, we will uncover Confluence’s top features, such as Confluence automation and template, that provide smooth, successful, and on-the-go onboarding for every team.

## **Confluence templates for HR pros**

Confluence offers pre-defined templates that you can add to your page to guide your writing and planning as you prepare any necessary documents. It already provides [templates for HR purposes](https://www.atlassian.com/software/confluence/templates/categories/human-resources) and much more to serve all teams. Here is a little secret: I also used a Confluence template while writing this ![](https://pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net/standard/caa27a19-fc09-4452-b2b4-a301552fd69c/64x64/1f92b.png).
If you’d like to have your own touch or follow your organization’s guidelines, you [can create a template from scratch](https://www.atlassian.com/software/confluence/templates/categories/human-resources) and use it whenever needed, as long as you have the right access to the space.

## **Confluence automation for a better onboarding process**

Confluence templates are great, but one of the most exciting features of Confluence is automation. The Confluence team has been scaling up the automation feature, and the possibilities are endless. It offers different ways to automate repetitive tasks and make your work more efficient, ensuring you never miss any tiny detail.

### Components of Confluence automation rule

Automation might sound like a fancy coding word. But Confluence automation doesn’t really require coding knowledge, meaning anyone can build it. Here is what you simply need to remember: triggers, conditions, and actions. A trigger starts a rule, a condition is an option that limits the rule, and an action is what the rule does.

![Confluence automation elements for onboarding ](https://creativas.io/wp-content/uploads/2024/08/Confluence-automation-elements-1024x576.png)### Creating Confluence automation rule from a template

Onboarding doesn’t start the day a new employee starts; it’s rather one of the last steps of a long process. So, let’s say the marketing team has an open position you need to fill. For this, you need to collaborate with the head of marketing throughout the whole process, from defining the job description to finalizing the offer for the chosen candidate and deciding on the needed training material for this new team member. It’s a lot of going back and forth between you two. Since you probably have other ongoing recruitments, you’ll need to track the marketing updates easily.
You can automatically assign a certain label to a page when a specific author publishes it. In our example, you can assign a “marketing” label to each page published by the head of marketing.

![Confluence automation template Confluence labels added when a specific user creates a page for onboarding](https://creativas.io/wp-content/uploads/2024/08/Confluence-automation_-Confluence-labels-added-when-a-specific-user-creates-a-page-1024x576.png)### Creating your own Confluence automation rule

Let’s focus next on how Confluence automation can save you time and ensure smooth onboarding. After closing the deal with the chosen candidate, you start preparing the onboarding plan by creating a new page on your Confluence space, and you can use, for example, the 90-day plan template Confluence offers. 
Of course, you already know what details to include when introducing the company, its culture, and the team. Still, you also need to collaborate with the head of marketing to set the specific details and milestones related to the role. This is why it would help if you had them notified every time the page is edited as you both collaborate on building this onboarding plan. For this, you can set up an automation rule that sends them an email or a Slack message whenever the page is updated. Here is how Confluence automation works:

![Confluence automation send notification when page is edited ](https://creativas.io/wp-content/uploads/2024/08/Confluence-automation_-send-notification-when-page-is-edited-1024x576.png)- **Trigger:** Page edited
- **Condition:** Page labels must be “onboarding” & “marketing”
- **Action:** Notify the head of marketing via email

Check these links to learn about Confluence automation

- [Get started with Confluence automation](https://www.atlassian.com/software/jira/guides/automation/overview#board-vs-project)
- [Discover recent automation features for Confluence to boost your productivity](https://community.atlassian.com/t5/Confluence-articles/%EF%B8%8F-Not-1-not-2-not-3-not-4-but-5-new-features-in-Automation-for/ba-p/2713277)
- [Leverage user groups in Confluence automation for easy user management and onboarding](https://community.atlassian.com/t5/Confluence-articles/Manage-your-automations-based-on-user-groups-in-Confluence/ba-p/2730276)

## **Integrating a Learning Management System (LMS) into Confluence**

As mentioned, Confluence is great for knowledge sharing, but integrating an LMS within this tool allows team members to access training courses or e-learning content within the same system, making it even better. And because we also love a smart tool that helps you easily cross an extra task off your daily list, our Smart Courses for Confluence helps you monitor the team’s learning progress. It already includes automation options that help you keep everything and everyone on track.

#### Ongoing training with DONOS Academy using Smart Courses for Confluence LMS

 [Read More](https://creativas.io/ongoing-training-with-donos-academy-using-smart-courses-for-confluence-lms)

 ![Training Image](https://creativas.io/wp-content/uploads/2024/08/Group-2050-1.png)

HR tasks include always monitoring new team members, planning their onboarding, and ensuring everyone receives the necessary training within the defined time, which can all be quite a hassle. Manually assigning the specific onboarding material to each member is easy for small teams. But when your team grows bigger, you’ll need extra help. With the [continuous assignment](https://help.creativas.io/app/lms/course-configuration-1180937.html#Courseconfiguration-Continuousassignment?utm_medium=blog-post&utm_source=documentation&utm_campaign=smartcourses) feature on Smart Courses for Confluence, every new joiner automatically gets all the necessary courses or introduction materials assigned to them when added to the Confluence group.

![Smart Courses for Confluence continuous assignment](https://creativas.io/wp-content/uploads/2024/08/Smart-Courses-for-Confluence_-continous-assignment-1024x576.png)Plus, you can pre-define due dates for each course and set reminder rules to ensure the onboarding process is completed within the time limit.

## **Feedback and Comments help to reinforce strengths and identify flaws**

A good onboarding experience shows employees that their new workplace will be supportive and encourage their professional development. One way to showcase that is by allowing them to provide feedback and share their thoughts and comments on the courses without needing to leave the app. Smart Courses for Confluence allows course attendees to comment on the learning material itself and engage with other people by adding their thoughts either on the course dashboard or directly from the course catalog.

The team’s feedback is essential for enhancing the quality of the onboarding material. That’s why we also included a [feedback option](https://help.creativas.io/app/lms/sessions-1180951.html#Sessions-Dashboard) in Smart Courses: course attendees can evaluate the learning material, and course contributors can work on solving any concerns the team raises.

Read more about [creating ](https://creativas.io/collaborate-in-confluence-advanced-training-material-with-smart-courses?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)[advanced learning material using Smart Courses for Confluence](https://creativas.io/collaborate-in-confluence-advanced-training-material-with-smart-courses?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses). If you still have any questions regarding Smart Courses for Confluence, [book a demo](https://calendly.com/creativas) and let us get to know you and answer your questions.

   [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, LMS, Onboarding, Training

---

### [Optimize customer support with Smart Tables for Confluence: Boost efficiency and uncover business insights](https://creativas.io/optimize-customer-support-with-smart-tables-for-confluence-boost-efficiency-and-uncover-business-insights-2)

**Published:** October 15, 2024
**Author:** Khawla Issaoui

**Excerpt:** Integrating Confluence and Smart Tables along with Jira Service Management can boost your support team's efficiency, streamline processes, and enhance reporting without breaking the bank. Perfect for small, growing teams in the software development industry.

**Content:**

In this highly competitive and customer-driven landscape, exceptional customer support isn’t just a service anymore; it has become a competitive advantage. Customers today expect seamless, timely solutions, no matter what channel they use to raise the issue. Businesses now must go beyond quick responses to meet these expectations and improve product quality.

Without the right tools, you can’t expect your team to be highly responsive and efficient. Providing good tools allows your support team to resolve support tickets efficiently and provide insights that drive product improvement. It might not be an issue for you if you already have an extensive support team managing customers’ queries. But if you have just launched your product and started growing your team, getting an excellent tool for your team doesn’t have to drain your account.

In fact, Jira Service Management (JSM) is excellent at helping your support team track ticket resolution, especially in the software development industry. [Integrating Confluence with JSM](https://www.atlassian.com/software/confluence/resources/guides/extend-functionality/confluence-jsm#overview) allows you to organize all the documentation, content, and files your team needs to deliver high-quality service every time.

But it doesn’t stop there. Adding [Smart Tables](https://marketplace.atlassian.com/apps/1218080/smart-tables-for-confluence?hosting=cloud&tab=overview) to your Confluence pages will elevate your team’s experience, streamline their process, and, hence, increase their productivity.

So, if you’re managing a small support team or thinking about starting a support team, this article is for you. We will discuss some of the best practices of using Confluence and Smart Tables for Confluence, discover a few of the cool features of Atlassian Intelligence, and, last but not least, share our favorite reporting tips using Smart Tables.

## Understanding customer support and ticket volume

Let’s start by understanding a few related concepts. First, we have customer support. It is one of the most crucial teams, whether your product has recently been launched or has already reached maturity. Customer support teams are the people who help customers when they encounter trouble with a company’s products or services. Their ultimate goal is to ensure that customers successfully solve any issues they face with the company’s product and that they continue to happily use your product to solve the main issue they chose it for, aka the job the product was hired for in the first place.

Next, let’s look into customer support tickets and customer support ticket volume. Customer support tickets are raised by customers who have a query or problem related to the product or service they are using. These problems can be classified to:

- Technical Issues
- Billing and Payments
- Product Inquiries
- Complaints and Feedback
- Account Management
- Policy Questions
- Other categories, depending on product specifications

Customer support ticket volume is the number of tickets or queries received by a customer support team from the customers. Tickets can come through different channels, such as:

- Emails
- Phone calls
- Social media messages
- Live chat queries

However, ticket volume is volatile. It can change with product complexity, number of customers, or even seasonal demand. Ticket volume may give information on how many issues or requests customers raise, but it doesn’t always show the support quality.
A high number of tickets means customers are engaged and your product is in demand, but it might also point to problems with the product or communication. The real focus should be not only on handling the volume but also on understanding the types of issues and solving them effectively to keep support quality high. For that, you need organized documentation that is easily accessible to the support team for effective problem-solving.

## Efficient documents with Smart Tables

To ensure every customer gets the best support, you need consistent messaging across all platforms. This means all customers should get a message that matches the brand’s voice at every touch point. Also, one issue should be explained and solved the same way every time and with every customer. Businesses must consistently deliver the same value, messaging, quality, and services to customers from the first interaction to the post-purchase support to ensure they will stick around.

However, that is easier said than done. You can’t expect consistency and productivity from your support team if you don’t provide the right tools and guidelines. [Confluence ](https://www.atlassian.com/software/confluence/resources/guides/best-practices/use-cases#it-support)can be your team’s go-to wiki. It is the perfect tool to create your knowledge base, centralize potential customer issues, and share best practices. This way, you can guarantee your customers get an excellent, consistent experience and have their issues fixed faster. And, of course, you also guarantee that your team’s working process is seamless.

Stating information in big blocks of words is difficult for readers to navigate, but having it in a table form makes it easier and faster to find the correct information. But not just any table can do that; you need a Smart Table that adds filtering, Excel functions, and reporting features to native Confluence Tables.

It’s simple. Here is how it works: Once you have enabled your Smart Tables for Confluence, you can insert a Smart Table macro from the macro list or through the shortcut “/ Smart Table”.

![Smart Tables for Confluence Macro](https://creativas.io/wp-content/uploads/2024/09/Smart-Tables-Macro-1024x576.png)And if you forgot to start with that and have already started writing your documentation on a native Confluence table, you can easily convert it to Smart Tables from the page view.

Once the table is set up and documentation pages are published, your support team can use the Smart Tables filtering option directly from the Confluence page view by selecting only the needed categories. This will help them quickly identify the specific issue the customer is facing and how to solve it.

![Applying filters to Smart Tables](https://creativas.io/wp-content/uploads/2024/09/Smart-Tables-filters-1024x576.png)You can include in your table as many details as you want to help them filter between the different options faster.

## Atlassian Intelligence to summarize your Confluence page and more

We have seen the importance of well-detailed and organized documentation in supporting your team. But let’s be honest: no one likes to read a long document if they don’t really need it. So why not do your team one more favor and generate AI summaries using “Summarize writing” by Atlassian Intelligence to include a page summary that will help your team quickly find any needed details and save time, which they will surely appreciate.

![Atlassian Intelligence Page Summarizer](https://creativas.io/wp-content/uploads/2024/09/Atlassian-Intelligence-Page-Summarize-1024x576.png)This is not the only feature that Atlassian Intelligence provides; you can basically use it as your personal writing assistant to help you create the content you need. Find out all about it [here](https://www.atlassian.com/software/confluence/resources/guides/best-practices/atlassian-ai#get-started-with-atlassian-intelligence-in-confluence).

## Support tickets: your wealth of hidden insights

Finding efficient ways to manage support tickets is a challenge all businesses face. As previously mentioned, simply responding to customer inquiries and managing ticket volume will not give you a competitive advantage. In fact, along with ticket resolution, continuous team training, and performance monitoring, you should also analyze tickets to find valuable and relevant business insights brought to you directly by customers. Therefore, customer support tickets are not just routine tasks; they actually can enhance your approach to customer satisfaction and product improvement. Hence driving your company’s growth. And don’t worry; we’re not scaring you off from going through the adventure of building your digital product; we’re just giving you a heads-up.

[Dont Worry About It GIF](https://tenor.com/view/dont-worry-about-it-dont-worry-worry-i-have-it-covered-i-got-it-gif-12502702)from [Dont Worry About It GIFs](https://tenor.com/search/dont+worry+about+it-gifs)

So, let’s take an example for our case: a few-year-old tech startup providing a digital product. This startup is having moderate growth with an increasing adoption of its solution. Therefore, this company is likely in the scaling phase. It is seeing steady growth in sales and installs but is also dealing with some challenges, such as user churn, support issues, and product improvement.

Here, we have a sample of historical data from a one-year period of support tickets and some key metrics such as sales, app installs, uninstalls, and support costs.

![Table of support tickets' overview](https://creativas.io/wp-content/uploads/2024/09/Support-Tickets-Overview-1024x576.png)![Table of support tickets and business performance ](https://creativas.io/wp-content/uploads/2024/09/Support-Tickets-and-Buisness-Performance-1024x576.png)Once you convert your native Confluence table to a Smart Table, you can add [different Excel functions](https://help.creativas.io/smart-tables/cloud/smart-tables-supported-functions-99581953.html?utm_medium=blog-post&utm_source=documentation&utm_campaign=smarttables) to perform any necessary calculations.

![Excel Function in Smart Tables for Confluence](https://creativas.io/wp-content/uploads/2024/09/Excel-Function-on-Smart-Tables-1024x576.png)Another cool thing about the Smart Tables app is that it is also very practical for data visualization. Because we sure know that well-represented information helps any decision-maker see the bigger picture when making strategic decisions.

In this example, various charts were created to analyze business performance and find correlations between the different metrics. Those charts helped to highlight business trends and drive insights into customer behaviors and opportunities for improvement. In fact, when comparing the trends of support tickets and sales, we can find that a peak in support tickets corresponds with lower sales in the same month. This could indicate that unresolved technical problems impacted the customer journey, reduced conversions, or caused potential customers to churn. In addition, we observe during another month that sales increase corresponds with high product inquiries, which could suggest that there is a growing number of users interested in learning about the product.

![customer support team total tickets represented in a line chart using Smart Tables for Confluence](https://creativas.io/wp-content/uploads/2024/09/Tickets-Graph-1024x576.png)![Sales line chart using Smart Tables for Confluence](https://creativas.io/wp-content/uploads/2024/09/Sales-Graph-1024x576.png)Another helpful feature in Smart Tables for Confluence is choosing what data to represent by selecting and unselecting the data range from the chart legend. You can also customize the chart type based on your needs and what best fits your data. Hence, you can focus your analysis only on relevant elements for your decision-making.

![](https://creativas.io/wp-content/uploads/2024/09/Bar-Chart-1024x576.png)Of course, the correlations between all metrics will differ from one business to another and will also depend on your industry or niche. However, your business can’t achieve sustainable growth unless you understand how all its aspects are connected and affect each other.

If you found these different Smart Tables features interesting, check out how you can also use [Smart Tables for Confluence to revolutionize sales tracking ](https://creativas.io/revolutionize-your-sales-tracking-in-confluence-with-smart-tables?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smarttables)and help you [create data reporting all in one place](https://community.atlassian.com/t5/App-Central-articles/Upgrade-Confluence-tables-to-Smart-Tables-and-create-data/ba-p/2773090).

Do you still have any questions regarding Smart Tables for Confluence? [Book a demo](https://calendly.com/creativas) and let us get to know you and answer your questions!

   [ Try Smart Tables for Confluence ](https://marketplace.atlassian.com/apps/1218080/smart-tables-for-confluence-table-filter-charts?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Tables

**Tags:** Confluence, Documentation, Filter, Highlight, Learning, Reporting, Tables, Training

---

### [Global teams and easy learning: Discover how Smart Courses for Confluence supports multilingual learning](https://creativas.io/global-teams-and-easy-learning-discover-how-smart-courses-for-confluence-supports-multilingual-learning)

**Published:** October 15, 2024
**Author:** Amel Aloulou

**Excerpt:** Boost global teams' success with the multilanguage feature in Smart Courses for Confluence. Deliver multilingual learning for a more inclusive work experience!

**Content:**

One of the things to be grateful for in this modern era is that borders don’t stop us from bringing the best talents together anymore. Thanks to tools like [Confluence](https://www.atlassian.com/software/confluence), [Jira](https://www.atlassian.com/software/jira), [Trello](https://trello.com/home), [Loom](https://www.loom.com/), and [many more](https://www.atlassian.com/software), teams can easily collaborate and bring ideas to life no matter where they are. Being all in the same place is no longer necessary for a team’s success. They may face some challenges like time zone differences, but by using tools like Loom, managers can provide their team with [async updates](https://www.loom.com/blog/new-research-boost-team-connection), ensuring everyone is on track no matter where and when their working day starts. However, many ignore that language can still be a big challenge. Sure, when it comes to discussing business, writing code, or any other task, there is technical jargon that almost everyone is familiar with and can easily understand now, no matter what language they speak. The bigger challenge is learning new concepts in a language you may not be entirely comfortable with. When it comes to training, many companies provide their learning materials in the most commonly used language among the team—completely ignoring the importance of providing multilingual learning content.

In this blog, we will look at why we should embrace linguistic diversity within international teams and how you can use our new multilanguage feature in Smart Courses for Confluence to improve your team’s learning experience.

## Embracing linguistic diversity within your team

According to [Preply](https://preply.com/en/blog/bilingualism-statistics/), it’s currently estimated that around 43% of the world’s population is bilingual, with 17% being multilingual. Still, they all have different experiences, proficiency levels, and ways of using their languages. So, when it comes to training materials in a multinational workplace, not everyone is comfortable learning new concepts in the same language.

In fact, studies have shown that learning is closely tied to how our brains process information in a particular language. If you’re more comfortable thinking, reasoning, or structuring thoughts in one language, that language will naturally feel easier for learning new concepts. Hence, providing your team with multilingual learning materials is essential. This is why we added the multilanguage feature in Smart Courses for Confluence so that all team members have equal training experiences no matter their preferred language.

## Smart Courses for a better learning journey in Confluence

If your team is already using Smart Courses for Confluence, you already know how to [create advanced training material with Smart Courses](https://creativas.io/collaborate-in-confluence-advanced-training-material-with-smart-courses?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses). But if you haven’t integrated a learning management system with Confluence to improve your team’s learning experience, this is your sign to [try Smart Courses for Confluence](https://marketplace.atlassian.com/apps/1216979/learnup-for-confluence-lms?hosting=server&tab=overview) today.

Smart Courses for Confluence is a very intuitive app that allows you to:

- Create courses for your team using up to [eight types of content](https://help.creativas.io/app/lms/learning-capsules-1180933.html?utm_medium=blog-post&utm_source=documentation&utm_campaign=smartcourses), from adding Confluence pages, images, questions, and more.
- Add [questions](https://creativas.io/how-to-onboard-newbies-using-smart-courses-for-confluence-new-quiz-capsule?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) to your courses to assess the teams’ learning.
- Assign courses to specific team members and Confluence groups either manually or automatically with [the continuous assignment feature.](https://help.creativas.io/app/lms/course-configuration-1180937.html#Courseconfiguration-Continuousassignment?utm_medium=blog-post&utm_source=documentation&utm_campaign=smartcourses)
- Track your team’s progress and get their feedback.
- Provide course attendees with certification upon completion.
- Take your team’s learning experience in Confluence to the next level with many other available features on the app!

[![Try Smart Courses for Confluence](https://creativas.io/wp-content/uploads/2024/10/Try-Smart-Courses-Banner.png?_t=1729081260)](https://marketplace.atlassian.com/apps/1216979/learnup-for-confluence-lms?hosting=server&tab=overview)

## Break the language barrier with multilingual learning in Smart Courses for Confluence

To [start providing your team with multilingual learning materials](https://creativas.io/wp-content/uploads/2024/10/infographic-Smart-Courses-multilanguage.pdf?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses), you must first enable the multilanguage feature in the global catalog settings. After that, you need to set your default language and select the other languages you want to include in your courses. We support more than 20 languages that you can choose from. Make sure to also enable the AI Engine to help you generate translations for course content.

![Smart Courses multilanguage settings](https://creativas.io/wp-content/uploads/2024/10/Smart-Courses-configuration.png?_t=1728906896)

Now, it’s time to create the new translated versions from the course editor. You start by clicking the language dropdown menu and selecting the language you want to work with. Let’s say your default language is English, and you want to translate the current course to German. You click on German from the dropdown menu, and you can start working on the translated version of your course. After that, you can start writing the translated course content for the German version if you, of course, have plenty of time to spare. But let’s be honest, unless your official job title is translator, you wouldn’t be really enjoying this task. So why don’t you just let our AI engine handle the translation for you and get hours of work done in no time? You can either translate each capsule independently or have the whole course translated in bulk. The AI helps you to translate capsule titles, descriptions, and content in seconds. Of course, you can always tweak the translation result to fit your needs.

![Smart Courses AI Engine for multilingual learning](https://creativas.io/wp-content/uploads/2024/10/AI-Engine.png)

If you’re wondering how to find all courses available in a specific language, it’s simple. From the global catalog, click on the language filter and then select the language you need. All courses available in that language will be displayed for you.

![Smart Courses course catalogue, Multilanguage filter  ](https://creativas.io/wp-content/uploads/2024/10/Course-Catalogue.png)

“Okay, I get that. But how will course attendees know I provided a specific course with multilingual learning materials?”

The answer is also very simple. If you already provide a translated course version in the user-selected profile language, the course player will automatically display the course in that language when this feature is enabled. If you have other supported languages available, course attendees can easily switch between languages to pick a different one.

So there you go. Now, your team can learn new concepts and develop their skills in a more efficient way that fits their needs and background.

If you have any questions regarding Smart Courses for Confluence, you can check these articles, where we answered different questions we got from our clients in [part 1](https://creativas.io/smart-courses-for-confluence-qa-questions-we-get-from-our-clients-pt-1?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses), [part 2](https://creativas.io/questions-we-get-from-our-clients-part-2-smart-courses-for-confluence-qa?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses), and [part 3](https://creativas.io/questions-we-get-from-clients-part-3-smart-courses-for-confluence-qa?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses). And if we still haven’t answered your question, [book a demo](https://calendly.com/creativas) and let us get to know you and answer your questions!

   [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Certification, Confluence, Learning, Learning management, Training

---

### [Tips & tricks for your Confluence documentation](https://creativas.io/tips-tricks-for-your-confluence-documentation)

**Published:** November 12, 2024
**Author:** Amel Aloulou

**Excerpt:** Create clear, engaging Confluence documentation with these essential tips. Boost readability and understanding using Smart Images and Smart Terms for Confluence

**Content:**

Writing clear and compelling product documentation can be challenging, especially when working with complex tools or detailed technical topics. For technical writers and product teams, using Confluence as a knowledge management system simplifies this process and makes it easy to organize and share information. Adding apps like Smart Images and Smart Terms in Confluence can take your Confluence documentation to the next level, making it more accessible, visually engaging, and easier for teams to navigate and understand. This guide covers the essential tips and tricks to help you craft exceptional documentation.

## 1. Define your documentation scope and audience

First things first, before starting, you need to define precisely what you are writing and who you are writing it for. Different types of technical documentation serve different purposes and have specific requirements, from user guides and API documentation to troubleshooting resources. Identifying the document type will help you structure the content accordingly and cater to your readers’ needs, whether they are end-users, developers, or internal team members.

- **User guides:** for end-users seeking clear, practical instructions.
- **API or developer documentation:** technical and detail-oriented, targeting developers.
- **Troubleshooting guides:** focused on common problems, ideal for support teams.

Understanding who your readers are helps you set the tone and depth of information for each document, ensuring your content is relevant and engaging.

## 2. Select a knowledge management platform

Documentation is made to be shared, so you need to use a knowledge management system to help you create, curate, share, use, and manage knowledge. Many tools serve this purpose, but our favorite is definitely Confluence. Confluence is an excellent choice because it offers [a centralized space to store and organize your team’s knowledge](https://community.atlassian.com/t5/App-Central-articles/Confluence-document-management-best-practices-Cloud-DC/ba-p/2053456). Its user-friendly interface makes documentation easy to create and manage, even for those new to the platform. With its native various macros, [templates](https://www.atlassian.com/software/confluence/templates), and formatting options, Confluence enhances usability and supports collaboration across departments. Integrating Confluence with project management tools like [Trello ](https://trello.com/home)and [Jira](https://www.atlassian.com/software/jira), as well as any other [add-on apps](https://marketplace.atlassian.com/vendors/1214340/creativas), can further improve productivity by streamlining workflows. Additionally, it’s highly secure, making it suitable for managing sensitive data as well, and team admins can control access tightly, ensuring only authorized users can view sensitive information.

## 3. Plan your document structure

Once you know what documentation you are writing, who you are writing it for, and where you are writing it, you need to prepare your document outline. [A well-organized document structure](https://www.atlassian.com/work-management/knowledge-sharing/documentation/standards) helps readers navigate information easily. Start with a broad outline, organizing the main sections and adding subtitles where needed. This hierarchical approach is especially useful for longer guides, making it easier for readers to find what they need quickly.

Another helpful tip for organizing your Confluence documentation is to include a glossary that explains key terms and concepts related to your documentation. [Smart Terms for Confluence](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartterms) is an excellent app for [terminology management](https://creativas.io/wp-content/uploads/2021/04/Use-Smart-Terms-for-Confluence.pdf?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartterms). It helps to keep your terminology consistent and accessible so readers can easily understand even the more complex aspects of your documentation.

## 4. Prioritize clarity and accessibility

Documentation is made to be shared and also understood. This means readers need to understand the content easily. Otherwise, the document will not serve its primary purpose. So, make it as straightforward as possible by avoiding complicated jargon and using easy language wherever possible. For example, as a part of a previous blog,[ we mentioned the case of troubleshooting documentation for support teams](https://creativas.io/optimize-customer-support-with-smart-tables-for-confluence-boost-efficiency-and-uncover-business-insights?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smarttables) and had the case of an AI Meeting Summarizer tool, so let’s keep using that same example. When explaining how this tool works and its features, we should opt for simple phrases like, “We use meeting data to create summaries that capture key points, so you don’t have to” instead of overly technical explanations. A great option about Confluence is that you can [share your content with external users even if they don’t use Confluence](https://support.atlassian.com/confluence-cloud/docs/share-content-externally-with-public-links/), so all the effort you put into writing your Confluence documentation won’t go to waste.

![Confluence documentation _ External user guide](https://creativas.io/wp-content/uploads/2024/11/Confluence-documenation_-External-user-guide-1024x576.png)Confluence documentation can be made for internal and external users, so remember to cover all essential information and explain details. If your readers include people with varied levels of expertise, don’t assume prior knowledge. Walk them through each step or concept, adding relatable examples for clarity. Break down every concept into simple terms and provide examples to ensure clarity. In the case of internal Confluence documentation, you can use [Smart Terms for Confluence to help you clarify any concepts that may confuse readers with different backgrounds](https://creativas.io/reinforcing-cross-functional-collaboration-in-confluence-and-jira-with-smart-terms?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartterms). Let me show you how it works. Keeping the same example we just mentioned, words like “summary” and “data” have a broad meaning, but whenever they’re mentioned in this documentation, they mean “meeting summary” and “meeting data.” Therefore, creating definitions for these terms with labels and relations will eliminate possible confusion.

![Explaining terms in Confluence documentation _ Definition 1](https://creativas.io/wp-content/uploads/2024/11/Explaing-terms-in-Confluence-doucmenation-_-Definition-1-1024x576.png)![Explaining terms in Confluence documentation _ Definition 2
](https://creativas.io/wp-content/uploads/2024/11/Explaing-terms-in-Confluence-doucmenation-_-Definition-2-1024x576.png)If you added a recurrent term to your Smart Terms glossary and don’t want it to be highlighted every time it’s mentioned, you can enable the option to [highlight the first term only in the highlight engine settings.](https://creativas.io/wp-content/uploads/2023/01/Explained-guide-for-the-highlight-engine.pdf?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartterms)

![Recurrent term in Confluence documentation
](https://creativas.io/wp-content/uploads/2024/11/Repeated-term-in-Confluence-documenation-1024x576.png)![Highlight first term only in Confluence documentation ](https://creativas.io/wp-content/uploads/2024/11/Highlight-first-term-only-in-Confluence-documenation-1-1024x576.png)## 5. Enhance understanding with visuals

Your documentation will certainly have a lot of text. But, integrating visuals like images, videos, and infographics can significantly boost understanding and engagement. In fact, many people are visual learners, and visuals help to break down complex concepts, making content more digestible for readers and enhancing information retention. With [Smart Images for Confluence](https://marketplace.atlassian.com/apps/1225000/smart-images-for-confluence?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartimages), you can [make your visuals dynamic and highly customized](https://creativas.io/wp-content/uploads/2021/09/Smart-Images-at-a-glance.pdf?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartimages) to fit your documentation needs. It provides an image editor that lets you add shapes, text, annotations, and more to highlight essential information in your images. You can also resize, crop, and adjust colors and opacity, making it easier for readers to follow along and grasp essential points.

Let’s continue with the same example we previously mentioned. The troubleshooting documentation helps the support team navigate the different scenarios to solve issues, so providing them with an escalation matrix helps to speed up the process and decide on the needed next step. This is where Smart Images comes in handy and allows you to add an image slider explaining all situations.

![Smart Images for Confluence Macro](https://creativas.io/wp-content/uploads/2024/11/Smart-Images-Macro-1024x576.png)![Editor Smart Images for Confluence](https://creativas.io/wp-content/uploads/2024/11/Slider-settings-in-Smart-Images-1024x576.png)![Smart Images Confluence page view](https://creativas.io/wp-content/uploads/2024/11/Smart-Images-Page-view-1024x576.png)## 6. Gather feedback and track engagement

To keep improving your documentation in Confluence, gather user feedback and track engagement. Confluence allows users to add comments and share their insights directly. Their feedback will highlight areas needing revision or clarification, helping you prioritize future updates. Use [analytics](https://community.atlassian.com/t5/Confluence-articles/Rediscover-Confluence-Analytics-Freshly-Redesigned/ba-p/2850572) to monitor your Confluence documentation metrics, such as view counts and reading times, which indicate how helpful readers find this documentation. Tracking these insights can reveal which parts are the most useful and which might need further refinement, ensuring your documentation remains valuable and relevant.

[Writing Down GIF](https://tenor.com/view/writing-down-gif-23150900)from [Writing GIFs](https://tenor.com/search/writing-gifs)

Good documentation requires careful planning, clear communication, and continuous improvement. With Confluence as your knowledge management platform and tools like Smart Images and Smart Terms, you have the resources to create documentation that’s informative, visually engaging, and accessible to a broad audience. These tips and tricks for your Confluence documentation will definitely help you create a resource that supports and empowers your team.

Do you still have any questions regarding Smart Terms for Confluence and Smart Images for Confluence? Don’t hesitate to [book a demo](https://calendly.com/creativas). Let us get to know you and answer your questions.

   [ Smart Terms for Confluence ](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?hosting=cloud&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartterms) [ Smart Images for Confluence ](https://marketplace.atlassian.com/apps/1225000/smart-images-for-confluence?hosting=cloud&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartimages) [ Learn more about Smart Terms ](https://help.creativas.io/terms/) [ Learn more about Smart Images ](https://help.creativas.io/app/smart-images/smart-images-documentation-8912995.html)

**Categories:** Smart Images, Smart Terms

**Tags:** Confluence, Documentation, Glossary, Knowledge management, Project management

---

### [The Future of onboarding: Confluence and Smart Terms in action](https://creativas.io/the-future-of-onboarding-confluence-and-smart-terms-in-action)

**Published:** March 17, 2025
**Author:** Hedi Chouayakh

**Excerpt:** Find out how Confluence and Smart Terms simplify onboarding by centralizing knowledge and instantly defining key terms, helping new hires integrate faster and communicate clearly.

**Content:**

Effective communication is the foundation of successful teams. Most notably, during the onboarding phase, new colleagues take time to adapt to new acronyms and project-specific terms within a new team or company. That’s where the key lies: When **[Confluence](https://www.atlassian.com/software/confluence) for corporate training** centralizes all documents, discussions, and project updates within spaces, it eliminates all chaos.
Let’s dive in and see how Confluence with [Smart Terms](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary) can simplify team communication and accelerate onboarding.

## **What are the best features of [Confluence for Onboarding](https://chromewebstore.google.com/detail/smart-terms-for-confluenc/lbhiobcniaahkfhclccbcmhihddhddch?hl=en)?**

Confluence offers several features that make it ideal for onboarding:

Confluence streamlines the onboarding process by providing a centralized knowledge base, ensuring all new hires can access essential information without searching through scattered sources. With **real-time editing and commenting**, teams can collaborate on onboarding materials, fostering continuous improvement. [(Read More)](https://confluence.atlassian.com/doc/blog/2015/11/how-to-create-your-team-s-technical-and-onboarding-documentation)

**Integration with Jira** connects project documentation with task tracking, clarifying responsibilities and project statuses for new employees. **Customizable templates** standardize the onboarding process, while interactive checklists help new hires track their progress. [(Read More)](https://medium.com/appsvio/new-employee-onboarding-processes-with-confluence-0b851e12dee3)

By leveraging these features, organizations ensure a structured, efficient, and engaging onboarding experience that helps new team members integrate smoothly and contribute faster.

However, the future for onboarding is **Smart Terms**, which transforms Confluence into a dynamic, powered glossary.## The Future of onboarding: Confluence and Smart Terms in action

**[Smart Terms for Confluence and Jira](https://www.youtube.com/watch?v=-YOaerw0wHg)** is a glossary and definition engine designed to enhance communication across teams. It bridges communication gaps by:

- **[Auto-highlighting Confluence terms](https://help.creativas.io/app/terms/terms-highlight-5570577.html)** like “BoC” or “IP” across Confluence pages and Jira tickets.

![](https://creativas.io/wp-content/uploads/2025/03/image-193839-1-1024x505.png)- Providing **contextual definitions in Confluence** with hover-over popups for extended explanations.

![](https://creativas.io/wp-content/uploads/2025/03/image-193842-1-1024x581.png)- Syncing updates globally: Change a definition once, and it updates everywhere.

![](https://creativas.io/wp-content/uploads/2025/03/image-193843-3-1024x579.png)**Smart Terms for onboarding** helps new employees quickly grasp essential concepts, minimizing confusion and speeding up their integration into the team.

### How does Smart Terms enhance onboarding:

**Step****Challenge****Solution****[Terminology](https://www.youtube.com/watch?v=mCG8_btaSmw&list=PLvfpaMmcAwP5yAVVa0DBGFjCiqQKix0sN&index=2)**New hires struggle with inconsistent or undefined terms.**Smart Terms for Confluence and Jira** creates a **single source of truth for terminology** in Confluence. Definitions can be **AI-generated**, **organized by labels**, and **instantly accessible** across Confluence and Jira.**[Simplifying onboarding with hover-over definitions](https://youtu.be/-YOaerw0wHg)**New employees waste time searching for definitions.**Smart Terms for onboarding** auto-[highlights ](https://www.youtube.com/watch?v=vHoIkNEFOyM&list=PLvfpaMmcAwP5yAVVa0DBGFjCiqQKix0sN&index=3)key **Confluence glossary terms** like “Sprint” or “ROI,” displaying contextual definitions on hover.
Example: Hovering over “Sprint” reveals **“A time-boxed period for completing specific tasks in Agile projects.”****Visualizing relationships between terms**New hires struggle to understand how terms relate to each other.**Smart Terms’ graph view** visually connects related terms, enhancing the **Confluence knowledge base**. The graph view visually connects related terms. Example: Exploring “Agile” reveals the relation between terms like “Scrum,” “Kanban,” and “Backlog” in an interactive graph.**[Supporting global teams with multi-language glossaries](https://www.youtube.com/watch?v=u695mLyVDpU)**Global teams face language barriers.**Smart Terms for global teams** supports **24+ languages**, ensuring accessibility for all employees. Example: A French-speaking new hire hovers over “KPI” and sees “Indicateur Clé de Performance.”### **Why [Smart Terms](https://creativas.io/smart-terms-resources) is a must-have for Onboarding**

By integrating it into Confluence & Jira, teams can:

- Reduce onboarding time with instant access to definitions.
- Eliminate miscommunication
- Empower new hires with auto-highlighted terms in both Confluence pages and Jira tickets that provide quick, contextual explanations.

### [How to Start in 5 Minutes](https://help.creativas.io/smart-tables/cloud/how-to-add-a-smart-table-72384534.html?utm_medium=blog-post&utm_source=Websitebar&utm_campaign=smarttables)

1. **Install Smart Terms** from the [Atlassian Marketplace](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?tab=overview&hosting=cloud).
2. **[Create a Glossary:](https://help.creativas.io/app/terms/terms-glossary-5570575.html)** Define key terms and organize them by category.
3. **[Enable Live-Highlighting](https://help.creativas.io/app/terms/activate-live-highlight-cloud-5570627.html):** Customize how terms are highlighted in Confluence and Jira.
4. **[Train Your Team](https://help.creativas.io/app/terms/smart-terms-documentation-5570567.html):** Show new hires how to use itduring onboarding.
5. **Iterate and Improve:** Use AI insights to refine your glossary over time.

**[Book a demo](https://calendly.com/creativas?utm_medium=blog-post&utm_source=Websitebar&utm_campaign=smarttables), and let us get to know you and answer your questions!**

 [ Try Smart Terms for Confluence ](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartterms)

**Categories:** Smart Terms

**Tags:** Confluence, Documentation, Glossary, Onboarding, Training

---

### [HR performance tracking with Smart Tables for Confluence](https://creativas.io/hr-performance-tracking-with-smart-tables-for-confluence)

**Published:** April 8, 2025
**Author:** Hedi Chouayakh

**Excerpt:** Managing employee performance just got easier. Discover how Smart Tables for Confluence helps HR teams track goals, automate calculations, and visualize progress all in real time.

**Content:**

Managing employee performance isn’t just about annual reviews anymore. HR teams need **real-time insights, automated tracking, and centralized collaboration.**

Where does your HR team currently track employee goals, feedback, and performance updates? If you’re using [Confluence](https://www.atlassian.com/software/confluence), you’re already heading in the right direction. If not, now’s the perfect time to rethink how your team collaborates.

# The benefits of using [Confluence ](https://www.atlassian.com/software/confluence)for centralized HR performance management

[Confluence ](https://www.atlassian.com/software/confluence)isn’t just a corporate wiki; it’s a powerful hub for HR teams to centralize documentation, streamline feedback, and build a culture of transparency.

From structured data to rich text collaboration, Confluence provides an intuitive workspace where performance conversations are easily documented, updated, and shared across departments.

And here’s where it gets even more powerful: Confluence transforms into a dynamic, data driven HR performance platform when you add Smart Tables into the mix. You can filter, calculate, and visualize performance data all without leaving the page.

With [Smart Tables ](https://creativas.io/smart-tables-for-confluence)for Confluence, tracking employee performance becomes real-time, automated, and collaborative.

# How to track employee performance in real-time using Confluence & Smart Tables

HR teams handle multiple tasks, from recruitment to performance reviews to goal tracking. **[Smart Tables](https://creativas.io/smart-tables-for-confluence) for Confluence simplify performance management** by creating dynamic, real-time tables that track progress, update scores, and centralize feedback all within the same platform.

**Feature**Before Smart TablesAfter Smart Tables**[Data filtering](https://help.creativas.io/smart-tables/cloud/table-filter-73498627.html)**No advanced filtering optionsPersistent column and row filters with multiple criteria**[Table editing](https://help.creativas.io/smart-tables/cloud/table-editor-72384535.html)**Basic text input, no inline editing for Confluence tablesEdit tables directly within Confluence pages view mode**[Formula support](https://help.creativas.io/smart-tables/cloud/table-editor-72384535.html)**No built-in formula capabilitiesOver 390 Excel functions for advanced calculations**[Visualization](https://help.creativas.io/smart-tables/cloud/table-chart-144048129.html)**No pivot tablesDynamic charts and pivot tables for data analysis![](https://creativas.io/wp-content/uploads/2025/04/Smart-Tables-for-HR_-The-Ultimate-Tool-to-Transform-Performance-Tracking-for-Confluence-1-2.png)

![](https://creativas.io/wp-content/uploads/2025/04/Smart-Tables-for-HR_-The-Ultimate-Tool-to-Transform-Performance-Tracking-for-Confluence-2-1.png)

With **Smart Tables for Confluence**, HR managers can:

- **Centralized performance data**: Keep everything in one place, easily accessible to managers and employees.

- **Track KPIs in real-time**: No more outdated reports; performance data is always current.
- **Automate calculations**: One click to apply formulas for your table

- **Enhance collaboration**: Team leads, HR managers, and department Leads can instantly access and update performance data.

## Excel-Like Calculations

Performance tracking often requires complex calculations. Instead of using external spreadsheets, **Smart Tables bring Excel-like functions (SUM, AVERAGE, IF, COUNTIF) directly into Confluence**. HR teams can instantly calculate performance scores, bonus eligibility, and goal achievements, making decisions faster and easier.

With **Smart Tables for Confluence**, HR managers can perform:

- **Performance score calculations**: Use **SUM, AVERAGE, IF, and COUNTIF** to automate employee ratings.
- **Bonus & salary adjustments:** Instantly calculate bonus eligibility based on performance metrics.
- **Team productivity trends**: Track and compare performance over time within Confluence.

No need to **export data to Excel**, Smart Tables allow HR teams to **calculate everything inside Confluence**, saving **hours of work** each week.

![](https://creativas.io/wp-content/uploads/2025/04/Frame-163-1024x576.png)## Advanced filtering

How to filter a Confluence table with Smart Tables?
[](https://www.youtube.com/@creativas)
Large organizations generate vast amounts of HR data.

**Smart Tables’ advanced filtering** helps HR teams drill down into specific metrics by department, role, or performance criteria.

This enables quick identification of **top performers, areas for improvement, and emerging trends**, ensuring accurate data always backs HR decisions.
HR teams deal with **massive amounts of employee performance data**. Finding **relevant insights** in this sea of numbers can be overwhelming.

Smart Tables simplify this by allowing **advanced filtering**, so HR teams can quickly:

- **Filter by department**: View performance only for specific teams.
- **Sort by time period**: Track improvements over months or years.
- **Identify top & low performers**: Instantly see who’s excelling and who needs coaching.

Instead of **digging through endless spreadsheets**, HR managers can **pinpoint key insights in seconds**, leading to **faster and more accurate decision-making**.

![](https://creativas.io/wp-content/uploads/2025/04/Frame-164-1024x576.png)## Visualizing employee performance with charts and graphs

Data visualization is crucial for presenting complex performance metrics.

[Smart Tables](https://help.creativas.io/smart-tables/cloud/smart-tables-cloud-72384533.html) allow HR teams to create automated charts and graphs, bar charts for team performance, line graphs for individual progress, and pie charts for KPI distributions.

These visual insights make trends easy to understand and communicate to leadership.

With **Smart Tables for Confluence**, HR teams can:

- **Create bar charts**: Compare performance scores across teams.
- **Use line graphs**: Track employee progress over time.
- **Generate pie charts**: Break down performance distribution at a glance.

![](https://creativas.io/wp-content/uploads/2025/04/Group-2125-1-1024x576.png)These visual tools make **HR reports more engaging** and help leadership make **data-driven decisions faster**.

## Transform HR performance tracking with Smart Tables for Confluence

HR teams need smarter, faster, and more collaborative ways to track performance. Smart Tables and Confluence provide the perfect solution, offering:

- Real-time performance tracking
- Automated calculations & data filtering
- Interactive charts & visual reports
- Seamless collaboration across HR teams

By converting Confluence tables into dynamic Smart Tables, HR managers can save time, eliminate errors, and make performance tracking effortless.

**If you want to learn more about Smart Terms**

**[Book a demo](https://calendly.com/creativas?utm_medium=blog-post&utm_source=Websitebar&utm_campaign=smarttables), and let us get to know you and answer your questions!**

 [ Try Smart Tables for Confluence ](https://marketplace.atlassian.com/apps/1218080/smart-tables-for-confluence-table-filter-charts?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Tables

**Tags:** Confluence, Documentation, Filter, HR, Tables

---

### [Confluence for project management made easy with Smart Tables](https://creativas.io/confluence-for-project-management-made-easy-with-smart-tables)

**Published:** March 3, 2025
**Author:** Hedi Chouayakh

**Excerpt:** Boost collaboration in Confluence with Smart Tables! Add Excel-like functions, real-time editing, charts, and pivot tables, all within one place. try it now!

**Content:**

With automation and AI, teams now require more dynamic tools that enhance collaboration, streamline workflows, and improve data Analysis.

This is where[ **Smart Tables**](https://www.youtube.com/watch?v=ngXBP9Hf6Xk&list=PLvfpaMmcAwP59z7D-Z5k9kj89tPwpSEXp) **for Confluence** comes in! It is a fantastic solution that brings Excel-like functionalities directly into [Confluence](https://www.atlassian.com/software/confluence), enabling teams to efficiently manage projects and generate reports without switching between multiple tools or apps.

[Confluence ](https://www.atlassian.com/software/confluence)provides a powerful foundation for knowledge sharing and collaboration, and its flexibility allows [Atlassian Marketplace](https://marketplace.atlassian.com/) partners to develop innovative tools that enhance the experience: expanding table calculations, improving data visualization, and adding even more functionality!

## **Transforming Confluence into a project management and reporting hub**

### **Confluence built-in project management features**

Confluence provides a set of features that allows users to enhance project planning and execution, such as :

- Content creation and collaboration where teams can create and share structured pages, brainstorm with whiteboards, and centralize all documentation within one place.
- Organizational capabilities through spaces and pages: teams can structure project resources effectively, ensuring all stakeholders have access to the latest updates
- Integration with project management tools such as Jira and other apps that ensures teams track issues, automate workflows, and maintain alignment across platforms

Despite these strengths, project managers often need enhanced table functionalities to track progress, analyze data, and generate reports within Confluence.

## Confluence for project management made easy with Smart Tables

Many project managers use tables and spreadsheets to track progress, analyze budgets, and manage resources. These traditional spreadsheets require switching between applications, leading to certain inefficiencies and version control issues.

Incorporating Smart Tables eliminates the need for external tools by simplifying processes and maintaining data security and consistency.

[Smart Tables](https://help.creativas.io/smart-tables/cloud/smart-tables-cloud-72384533.html) for Confluence removes this gap by offering :

- **[Live table editing](https://help.creativas.io/smart-tables/cloud/live-spreadsheet-macro-76316685.html)** for quick updates.
- **Persistent [filtering ](https://help.creativas.io/smart-tables/cloud/table-filter-73498627.html)**to sort and analyze project data.
- **Live collaboration** that allows teams to work on Live Spreadsheets within Confluence.
- **Excel-like [formulas ](https://help.creativas.io/smart-tables/cloud/smart-tables-supported-functions-99581953.html)and** [**functions** ](https://help.creativas.io/smart-tables/cloud/smart-tables-supported-functions-99581953.html)to automate calculations and enhance decision-making.
- **[Charts ](https://help.creativas.io/smart-tables/cloud/global-view-161054744.html)and [pivot tables](https://help.creativas.io/smart-tables/cloud/pivot-table-144572417.html):** to visualize data much more effectively.

This integration **removes the need for external spreadsheets**, keeping everything in **one centralized Confluence page,** and employee development.

## Usecase: Enhancing project management with [Smart Tables](https://creativas.io/smart-tables-for-confluence)

### **Step 1: Establishing a project dashboard**

A centralized project dashboard within the same Confluence space is crucial for mentoring deadlines, responsibilities, and overall progress. With Smart Tables, teams can:

- Apply filters: quickly identify high-priority or overdue tasks by using filtering options
- Create advanced tables by inserting Smart Tables macros or converting existing Confluence tables into Smart Tables
- Customize columns: defining them for tasks assignees, deadlines, priorities, and statuses

### **Step 2: Monitoring budgets and expenses**

Tracking financials is vital for project success, which Smart Tables enables by:

- Automating calculations: utilizing functions like sum and average … to compute expenses directly within Confluence
- Categorize expenses: by implementing texts and selecting filters to organize expenses by category
- Generate pivot tables to summarize spending across different project phases for comprehensive financial oversight.

### Step 3: Real-time collaboration within :

#### **live SpreadSheet**

Live Spreadsheet makes sure that anyone can edit, review, and analyze data in real time at the same time, live, without the need for live calls or meetings.

#### **Smart Tables**

With concurrent editing, teams can collaborate simultaneously, while managers can monitor changes as they are made, preventing unnecessary edits.

![](https://creativas.io/wp-content/uploads/2025/03/image-20250228-152230-1024x582.png)### Step 4: [Data visualization](https://help.creativas.io/smart-tables/cloud/global-view-161054744.html)

With built-in chart tools, teams can transform tables into interactive visual reports, making it easier to track trends, KPIs…

## **Why choose Smart Tables over external Spreadsheets?**

- security risks: sensitive data leaks
- manager’s confusion: missed the updates, buried in threads

Using Excel alongside Confluence can create several inefficiencies, such as frequent tool switching, which slows down workflows, version control might lead to outdated or even duplicated data, and scattered files make collaboration difficult

### [How to start in 5 minutes](https://help.creativas.io/smart-tables/cloud/how-to-add-a-smart-table-72384534.html?utm_medium=blog-post&utm_source=Websitebar&utm_campaign=smarttables)

1. Install the Smart Tables From Atlassian Marketplace
2. Convert existing tables to Smart Tables
3. Add formulas, chart or pivot tables

### **Smart Tables isn’t about replacing Excel; it’s about making Confluence the reference your team needs. Fewer tabs, fewer mistakes, faster decisions.** 

**If you want to learn more about Smart Tables,**

**[Book a demo](https://calendly.com/creativas?utm_medium=blog-post&utm_source=Websitebar&utm_campaign=smarttables), and let us get to know you and answer your questions!**

 [ Try Smart Tables for Confluence ](https://marketplace.atlassian.com/apps/1218080/smart-tables-for-confluence-table-filter-charts?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Tables

**Tags:** Confluence, Documentation, Project management, Reporting, Tables

---

### [Marketing data analysis simplified with Smart Tables for Confluence](https://creativas.io/marketing-data-analysis-simplified-with-smart-tables-for-confluence)

**Published:** November 27, 2024
**Author:** Amel Aloulou

**Excerpt:** Transform marketing data analysis with Smart Tables for Confluence. Simplify tracking, boost collaboration, and turn insights into impactful strategies.

**Content:**

Many people think that a marketing job is all about taking cool pictures for the team, filming content, and adding the logo and matching colors to any illustration created. And, well, sure, that is the fun part of the job, but there’s a side most people don’t recognize: analytics, or what it is usually referred to as marketing data analysis.

As a marketer, tracking your numbers is essential. It’s how you decide what to do and when to do it. Data is what separates guesswork from strategy, and without it, [marketing efforts risk falling flat](https://www.atlassian.com/blog/trello/4-mistakes-in-your-marketing-campaign). The good news? You don’t need to start from scratch or hunt for fancy tools. If your team already uses [Confluence](https://www.atlassian.com/software/confluence/use-cases/marketing), you’ve got a solid foundation to build on. With its ability to centralize information and foster collaboration, Confluence is a great place to start consolidating your data and setting the stage for smarter decisions.

In this blog, we’re diving into why data analysis is a non-negotiable part of modern marketing and how Smart Tables for Confluence can help marketers analyze and collaborate on data.

## Why marketing data analysis matters

Marketing has come a long way from the old days of flashy and pushy tactics, especially digital marketing. Remember pop-up ads and mass email blasts sent to anyone and everyone? Back then, the strategy was more like throwing spaghetti at the wall to see what sticks. This means that marketers used to work on reaching as many people as possible so some would notice the product and buy it. Therefore, the wider the audience you reach, the higher your chances of selling are.

However, today, [the game has changed entirely](https://www.atlassian.com/blog/confluence/ultimate-guide-for-marketing-teams). Marketing is now about precision, personalization, and making meaningful connections. This means that the more precise your aim is, the higher your chances of selling are. Marketing now thrives on careful segmentation and automation. Drip campaigns triggered by user actions are a great example of ensuring every message feels relevant and well-timed, boosting engagement and driving results.

With better access to customer data, marketers can craft campaigns that resonate deeply with specific audience segments. It’s no longer about the volume but about delivering quality content that connects. This focus on personalization isn’t just more effective; it also creates a better customer experience, fostering trust and loyalty and more sales eventually.

To sum it all up, today, every decision relies on numbers. Marketing data analysis is crucial for many reasons, especially to:

- Justify budgets and strategies: Clear, quantifiable results make it easier to pitch ideas or secure funding for campaigns.
- Measure campaign performance: Track which channels deliver the best ROI, from social media ads to email marketing.
- Understand your audience: Analytics reveals what your audience responds to and helps you tailor your messaging.

## How Smart Tables for Confluence makes marketing data analysis easier

Honestly, we know words like analytics, data, and precision can sound intimidating. You might picture something straight out of a sci-fi movie: multiple screens, endless rows of numbers, and a sea of complex charts. But here’s the good thing: it doesn’t have to be that overwhelming. You can start simple. In fact, you can start with tools your team is already using, like Confluence, where you’re probably already collaborating on reports and other projects.

Confluence tables are already helpful for tracking numbers, but they can do so much more with a small yet powerful upgrade. Smart Tables for Confluence turns your basic tables into dynamic workspaces. It adds features like filtering, Excel functions, and reporting tools, all smoothly integrated into Confluence. This means you can skip juggling multiple platforms or exporting data back and forth. Everything happens right where your team is already working, making it easier to dive into analysis.

For marketing teams, using Smart Tables for Confluence can simplify the way campaign metrics, web traffic data, or ad performance numbers are managed. Need to filter your data to focus on key metrics? Done. Want to calculate conversion rates or engagement percentages without leaving the page? Easy. Prefer visuals? Create charts or pivot tables to present your findings in a way that stands out.

And it’s not just about the marketing team. Collaboration is key in marketing, and Smart Tables makes it effortless. Your team can edit, analyze, and update data together in real time. So, no more messy version control or freaking-out “Did anyone save the latest file?” emails.

## Analyzing campaign performance with Smart Tables

Let’s say your team just wrapped up a social media campaign across multiple platforms. Now it’s time to report, figure out which posts did best, and define where to focus your ad dollars for the next round.

On your Confluence page, add a table with all your important metrics, like reach, impressions, clicks, and conversions, directly into a Smart Table in Confluence. And if you forgot to insert the Smart Tables macro from the beginning and have already started filling out your Confluence table, you can easily convert it to Smart Tables from the page view. To further smooth your operations, you now have the option to enable the [tab mode](https://help.creativas.io/smart-tables/cloud/global-view-161054744.html?utm_medium=blog-post&utm_source=documentation&utm_campaign=smarttables) and have all items belonging to one table arranged in different tabs that you can switch between. The tabs contain the Smart Table alongside any charts and pivot tables that were created based on its data.

![Tab mode in Smart Tables for Confluence, for easier marketing data analytics](https://creativas.io/wp-content/uploads/2024/11/Tabs-mode-in-Smart-Tables-1024x576.png)Next, let the numbers do the talking. Apply formulas to calculate key performance indicators (KPIs) like click-through rates (CTR), engagement rates, or cost per conversion. No manual math, no hassle, and all on the same page as your report.

![Calculations in Smart Tables for Confluence, for easier marketing data analytics ](https://creativas.io/wp-content/uploads/2024/11/Marketing-data-analysis-formulas-1024x576.png)Now, this is the most important part: figure out the story your data is telling. Turn your results into visually engaging charts or pivot tables that would help you spotlight trends, like which platforms had the highest engagement or where your ads performed best.

Since confluence and collaboration go hand in hand, share the table and insights with your team right there. Everyone can contribute feedback, suggest tweaks, or discuss the next steps without juggling multiple file versions.
And there you go. No more scrambling to piece together numbers or worrying about errors slipping through the cracks. Instead, you and your team can focus on what really matters: refining your strategy, investing in the right platforms, and driving better results next time.

![Tabs and charts in Smart Tables for Confluence, for easier marketing data analytics ](https://creativas.io/wp-content/uploads/2024/11/Tabs-on-display-1024x576.png)Smart Tables is a versatile tool that every team in the company can use, from the marketing team to the [sales team](https://creativas.io/revolutionize-your-sales-tracking-in-confluence-with-smart-tables?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smarttables), the [support team](https://creativas.io/optimize-customer-support-with-smart-tables-for-confluence-boost-efficiency-and-uncover-business-insights?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smarttables), and anyone who needs to crunch some numbers. So, by integrating it into your Confluence workflow, you can make data analysis approachable, efficient, and impactful.

Learn more about [our other Smart Apps for marketing teams](https://creativas.io/wp-content/uploads/2024/07/Smart-solutions-for-marketing-teams-using-Confluence.pdf?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smarttables) and how they can elevate your Confluence experience. Do you still have any questions regarding Smart Tables for Confluence? [Book a demo](https://calendly.com/creativas) and let us get to know you and answer your questions!

 [ Try Smart Tables for Confluence ](https://marketplace.atlassian.com/apps/1218080/smart-tables-for-confluence-table-filter-charts?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Tables

**Tags:** Charts, Confluence, Filter, Reporting, Tables

---

### [Recurrent Courses: The ultimate feature for compliance & training](https://creativas.io/recurrent-courses-the-ultimate-feature-for-compliance-training)

**Published:** February 17, 2025
**Author:** Hedi Chouayakh

**Excerpt:** Automate compliance with Smart Courses for Confluence! Recurrent Courses saves time, reduces risks, and keeps certifications up to date easily.

**Content:**

## **Compliance training is HARD, but we can make it effortless!** 

Studies show that **companies integrating compliance into their workflows see a 35% increase in efficiency** and a **20% improvement in project completion times** ([Forrester](https://www.advsyscon.com/blog/forrester-predictions-2022-automation/)). Yet, many teams still waste **10+ hours per month on manual training follow-ups**, leading to inefficiencies and compliance risks ([Deloitte](https://www2.deloitte.com/us/en/pages/regulatory/articles/cost-of-compliance-regulatory-productivity.html)).

Managing certifications in Confluence? That’s a wise move! But without automation, tracking deadlines and renewals can be a nightmare.

In this blog, we’ll explain why Confluence is the perfect platform for compliance and certifications, why manual training processes lead to trouble, and how Smart Courses for Confluence, especially our new Recurrent Courses feature, can help you add some automation hints to your process.

## Why do companies refer to Confluence when it comes to getting certified?

Before we dive into how Smart Courses solves compliance issues, let’s talk about why teams rely on Confluence as their central hub. 
Confluence makes compliance and certification management smooth by keeping everything organized, transparent, and scalable. With page history, you can track every change for a clear audit trail, while page restrictions ensure sensitive documents stay secure. Built-in macros like page properties, task reports, and status indicators help structure policies, track approvals, and manage deadlines effortlessly.

Page analytics provides insight into engagement, making sure key policies are reviewed. Confluence also fosters cross-functional collaboration, allowing engineers, HR, and support teams to co-edit pages, leave comments, and refine processes together. Plus, it scales with you, whether you’re a small startup or a global enterprise, you can upgrade the number of users whenever needed. Its integration power with Jira, Slack, and Trello turns compliance workflows into a unified and efficient ecosystem.

Confluence keeps everything in one place, making it the perfect environment for training and compliance. However, traditional learning management systems (LMS) often require external platforms, leading to fragmented workflows. This is where **Smart Courses for Confluence** comes in.

## Recurrent Courses: The ultimate feature for compliance & training

Compliance isn’t optional, it’s mission-critical. Whether it’s [ISO](https://www.iso.org/home.html), [CFA](https://www.cfainstitute.org/), [GDPR](https://gdpr-info.eu/ "GDPR"), [HIPAA](https://www.cdc.gov/phlp/php/resources/health-insurance-portability-and-accountability-act-of-1996-hipaa.html#:~:text=The%20Health%20Insurance%20Portability%20and,from%20disclosure%20without%20patient's%20consent.), or [SOC](https://www.ibm.com/think/topics/security-operations-center), missing a training deadline can mean fines, failed audits, or reputational damage.

Imagine this:

- Your IT team needs annual cybersecurity refreshers.
- HR must run quarterly training.
- Customer support requires GDPR updates every 12 months.

Without automation, you’re stuck with spreadsheets, Calendar reminders, and chasing crawlers. Human error creeps in, deadlines slip, and audits become nightmares.

How much time does your team waste on manual compliance training reminders?

- A) 5+ hours/month
- B) 10+ hours/month
- C) I’ve lost count

Your answer is probably C, so keep reading.

![](https://creativas.io/wp-content/uploads/2025/02/xDgUBRKFpqCxKNeSAH.webp)At Creativas, we empower teams to work smarter, not just harder.[ **Smart Courses**](https://creativas.io/smart-courses-for-confluence-lms) **Learning Management System (LMS) for Confluence** has already transformed how organizations streamline compliance training and employee development. We’re taking it further with **Recurrent Courses**: the automation breakthrough that eliminates manual refreshes, ensures training are repeated in specific timeframes, and keeps audits stress-free.

**Recurrent courses are available for Smart Courses for Confluence !**

![](https://creativas.io/wp-content/uploads/2025/02/image-8-1024x576.png)### Assignments and reminders

Compliance training is only effective if employees complete it on time. With our LMS, you can assign courses to specific team members and set due dates, ensuring that critical training such as security protocols, industry regulations, or internal policies is completed within required timeframes. Automated reminders help keep teams on track, preventing delays and ensuring company-wide adherence to compliance standards.

![](https://creativas.io/wp-content/uploads/2025/02/image-6-1024x576.png)### Certification for compliance training

Many organizations need proof that employees have completed specific training. Once a course is successfully completed, users can download certificates as official documentation. This feature is especially useful for industries with strict regulatory requirements, as it provides a tangible record of compliance training for audits and internal reporting.

![](https://creativas.io/wp-content/uploads/2025/02/image-7-1024x567.png)### Course Insights for performance tracking

Understanding how employees engage with compliance training is crucial for improvement. Course insights offer a clear overview of user performance, tracking completion rates, quiz scores, and overall progress. Managers can use this data to identify knowledge gaps, provide additional support where needed, and ensure that compliance training is effective across the organization.

The best part is that Smart Courses allows the management of insights permissions and who can access them, ensuring that only eligible users can check other users’ progress and performance.

![](https://creativas.io/wp-content/uploads/2025/02/image-9-1024x576.png)At [**Creativas**](https://creativas.io/), we’re passionate about creating tools that empower teams to work smarter. One of our flagship products, [**Smart Courses for Confluence**](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?tab=overview&hosting=cloud), has been helping the [**Atlassian community**](https://community.atlassian.com/) **and users** streamline **employee training** and **certifications** for years.

**If you want to learn more about Smart Courses for Confluence,**

**[Book a demo](https://calendly.com/creativas), and let us get to know you and answer your questions!**

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Compliance, Confluence, Learning, LMS, Training

---

### [Introducing Smart Courses LMS for monday.com: Boost your team’s learning](https://creativas.io/introducing-smart-courses-lms-for-monday-com-boost-your-teams-learning)

**Published:** March 3, 2025
**Author:** Khawla Issaoui

**Excerpt:** Make training easy and engaging with Smart Courses LMS for monday.com! Create interactive courses, track progress, and manage learning—all in one place.

**Content:**

Let’s be honest! Training often feels like a chore. But what if you could make it engaging and easy, all within the [monday.com](http://monday.com) boards you already used to? That’s exactly what [**Smart Courses LMS for** monday.com](https://creativas.io/smart-courses-for-monday-com-announcement?utm_medium=emailing&utm_source=release_newsletter&utm_campaign=smartcoursesmonday) delivers: a [monday.com](http://monday.com) learning and training management system designed for effortless learning, onboarding, and skill development.

![](https://creativas.io/wp-content/uploads/2025/03/Screenshot-2025-03-03-at-01.49.50-1024x640.png)Smart Courses LMS: monday.com integration### **Why your team needs an LMS integrated into** [monday.com](http://monday.com)

According to [Research.com](http://Research.com), 77% of organizations in the U.S. rely on learning for professional development. That’s why bringing training tools into [Monday.com](http://Monday.com) is a game-changer. Teams need Smart Courses LMS for:

- Smooth onboarding: Create structured courses to help new hires hit the ground running.
- Skill development: Equip your team with essential knowledge and continuous learning.
- Compliance & Certification: Stay on top of regulations with clear tracking and reporting.
- Centralized learning: Build a one-stop learning hub where employees can access the training they need whenever they need it.

### What makes Smart Courses LMS stand out?

#### **Create courses and exams**

[Smart Courses LMS](https://creativas.io/smart-courses-for-monday-com-announcement?utm_medium=emailing&utm_source=release_newsletter&utm_campaign=smartcoursesmonday) makes it simple to [build interactive courses](https://help.creativas.io/app/scfm/learning-capsules-149979156.html) using multimedia elements like videos, PDFs, and audio. Learning should be engaging, and our app offers a variety of [question types](https://help.creativas.io/app/scfm/learning-capsules-149979156.html#Learningcapsules-QuizQuestion) to make assessments more interactive:

![](https://creativas.io/wp-content/uploads/2025/03/image-1024x576.png)How to add questions in Smart Courses for monday.com- Single & multiple choice: Pick one or multiple answers for clear assessments.
- Matching & ordering: Drag-and-drop functionality to boost engagement.
- Fill in the blank & Free Text: Supports case sensitivity and validation for accurate testing.
- Essay questions: Open-ended responses that course creators can review and grade.

Enhance quizzes by adding images, videos, or audio, customizing feedback, randomizing answer order, or setting time limits.

#### **Course navigation & customization**

With Smart Courses LMS, everything is organized in a centralized [catalog](https://help.creativas.io/app/scfm/smart-courses-center-156106783.html) within [monday.com](http://monday.com).

![](https://creativas.io/wp-content/uploads/2025/03/image-2-1024x576.png)Smart Courses for monday.com boardUse tags, categories, and filters to locate the exact course in seconds. Plus, customize the catalog to display only what’s relevant to your team:

- Show or hide course creator details.
- Display course ratings for instant feedback.
- Highlight the total number of attendees.
- Show the difficulty level (if set).
- Choose whether to display course creation or modification dates.

This flexibility ensures a personalized and intuitive learning experience within your [monday.com](http://monday.com) learning and training management system.

#### **Gain actionable insights with reporting & analytics**

How do you know if your training strategy is working? Smart Courses LMS provides in-depth [progress tracking and reporting tools.](https://help.creativas.io/app/scfm/course-insights-149979281.html) Monitor individual and team performance, and if you need deeper analysis, export data to Excel or CSV for further analysis.

![](https://creativas.io/wp-content/uploads/2025/03/insights-SC-for-monday.com_-1024x512.png)Course insights for Smart Courses for monday.com### **How to get started?**

If you are a [monday.com](http://monday.com) user, getting started and setting up Smart Courses LMS is a breeze. Here are the few steps to get started:

- **Install the app:** Find **Smart Courses LMS** in the [monday.com](http://monday.com) **marketplace**.
- **Set up your board:** Use the Smart Courses template to jumpstart your training setup.
- **Create your first course:** Click “New Course,” fill in the details, or use the board view to complete the predefined template columns or simply add a new board item.
- **Assign & track progress:** Once published, assign courses to your team with due dates for structured learning.

 [ Try Smart Courses for monday.com ](https://monday.com/marketplace/listing/10000684/?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcoursesmonday)

**Categories:** Smart Courses for monday.com

**Tags:** Compliance, Learning, LMS, Onboarding, Training

---

### [Smart Terms for Jira & Confluence: Your key to better project clarity](https://creativas.io/smart-terms-for-jira-confluence-your-key-to-better-project-clarity)

**Published:** April 28, 2025
**Author:** Hedi Chouayakh

**Excerpt:** Discover how Smart Terms for Jira and Confluence boosts project clarity by auto-linking definitions, syncing updates, and helping teams collaborate faster with shared terminology.

**Content:**

Efficiency and clarity are undoubtedly necessary within the workplace. Atlasian’s latest AI work creation features enable this by converting Confluence documentation into actionable Jira tasks.
By simply highlighting text or allowing AI to analyze entire pages, teams can generate Jira-filled Jira issues to bridge the gap between planning and execution.
This integration not only accelerates workflows but also ensures consistent terminology usage across platforms.

## Smarter workflows: Atlassian’s Confluence-Jira integration

[A new update](https://community.atlassian.com/forums/Confluence-articles/Save-time-by-viewing-Confluence-content-side-by-side-your-work/ba-p/2954717) makes it easier than ever to work across Jira and Confluence. You can view and edit linked Confluence pages and whiteboards directly inside Jira, using a new side-by-side mode. This enhancement enables you to reference documentation, check requirements, and make updates without opening a new tab or losing focus, keeping all necessary information in one workspace.

To use the new view, open a Jira issue in full view, navigate to the “Confluence content” section, and click on any linked page or whiteboard. The content will instantly open next to your Jira issue, allowing you to read or edit it without leaving your workflow. If needed, you can even expand the view for easier editing.

This improvement helps teams work faster, stay aligned, and manage documentation more efficiently all without breaking their stride.

The new connected experience between Jira and Confluence highlights how important it is to not only link information but also to ensure everyone interprets it the same way.
That’s where **Smart Terms for Confluence and Jira** comes in, strengthening collaboration by creating a shared understanding through consistent terminology.
And with **[Rovo AI](https://www.atlassian.com/blog/announcements/team25-rovo-for-all)**, available for free, teams can take this even further by quickly accessing and understanding the right information across their documentation.

The Smart Terms for Confluence and Jira glossary enhances collaboration by automating terminology consistency across documentation and workflows, linking glossary definitions and providing instant tooltip definitions.
Smart Terms ensure that teams have a shared understanding of key terms, thereby reducing miscommunication and aligning efforts accordingly.

Miscommunication over terms like “sprint,” “MVP,” or “ROI” can lead to delays, rework, and frustration. Smart Terms for Confluence Glossary and Smart Terms for Jira Glossary ensure consistent terminology across your documentation and workflows.

[![](https://creativas.io/wp-content/uploads/2025/04/image-2-1024x576.png)](https://www.atlassian.com/blog/announcements/team25-rovo-for-all)“[Rovo AI](https://www.atlassian.com/blog/announcements/team25-rovo-for-all) is now **[free](https://www.atlassian.com/blog/announcements/team25-rovo-for-all)** and included for **every** Confluence, Jira, and Jira Service Management user no extra license required.”

## **The power of [Jira ](https://www.atlassian.com/software/jira?clickid=wXCyuW236xycRipyYZ3ss07AUksR1KUhT1rxVU0&irgwc=1&utm_medium=paid-affiliate&utm_source=impact&ircid=17715&irpid=1812845&irmpname=Afinances&irmptype=mediapartner&irshareid=&irmpgroupname=%22Non-Tech%22&iraid=1503185&utm_content=P%3Ajira-software%7CO%3Appm%7CV%3Aimpact%7CG%3Aus%7CL%3Aen%7CF%3Aaware%7CT%3Ainterest%7CA%3Atext%7CD%3Aalld%7CU%3Aaffiliate_text-brand-default&irclkid=wXCyuW236xycRipyYZ3ss07AUksR1KUhT1rxVU0&utm_campaign=P%3Ajira-software%7CO%3Appm%7CV%3Aimpact%7CG%3Aus%7CL%3Aen%7CF%3Aaware%7CT%3Ainterest%7CA%3Atext%7CD%3Aalld&gad_source=1&gbraid=0AAAAA_JOPMajihWceAoHXvY-Am5mdY24U&gclid=Cj0KCQjw5azABhD1ARIsAA0WFUGsRyZSX7QGlNjc1L_WPxZp3YhipMiXrnEvnhPC4FD_BF_uAVu8KYUaApr3EALw_wcB)and [Confluence ](https://www.atlassian.com/software/confluence)in modern workflows**

Jira and Confluence form the backbone of collaborative work for thousands of teams, enabling them to track tasks, share knowledge, and synchronize data in real-time. But inconsistent terms like “sprint” or “MVP” breed confusion.

**Smart Terms** fixes this: it auto-links glossary definitions across both tools, reduces onboarding time and ensures compliance.

## **Why terminology management matters**

Whether you’re onboarding new hires, aligning developers with product teams, or ensuring compliance, a shared glossary is critical. Without it:

- **Confusion reigns**: Teams misinterpret requirements or deadlines.
- **Time is wasted** as Employees search for definitions or redo work.
- **Quality suffers**: Inconsistent terms lead to errors in reports or code.

Smart Terms solves these challenges by integrating directly into Confluence and Jira, turning your static glossary into a dynamic, AI-powered resource.

![](https://creativas.io/wp-content/uploads/2025/04/Group-2133-1024x575.png)## **Key features of [Smart Terms](https://creativas.io/smart-terms-for-confluence-glossary)**

1. **Automated term linking**
    Instantly highlight and link glossary terms in Confluence pages on Jira tickets. No manual tagging required.
2. **Centralized glossary management**
    Define terms once, and sync updates across Confluence *and* Jira. Perfect for hybrid teams.
3. **Tooltip definitions**
    Hover over any term to see its definition, reducing context-switching.
4. **Cross-platform sync**
    Ensure alignment between technical (Jira) and documentation (Confluence) teams.
5. **Customizable workflows**
    Assign term owners and track changes.

## **Use Case: Accelerating Onboarding for a Tech Startup**

A rapidly growing Tech company struggled to onboard new developers and compliance officers. Their Confluence documentation was sprawling, with conflicting definitions of terms like “AML” (Anti-Money Laundering) and “PCI-DSS” (Payment Card Industry Data Security Standard).

The Smart Terms Solution

1. **Created a unified glossary**
    The team built a centralized glossary in Confluence with definitions for industry terms, technical acronyms, and project-specific jargon.

![](https://creativas.io/wp-content/uploads/2025/04/Group-2133-1-1024x575.png)2\. **Enabled auto-linking**
Smart Terms automatically highlights glossary terms on Confluence pages and Jira tickets. New hires could hover over “MVP” in a Jira task to instantly see its definition.

![](https://creativas.io/wp-content/uploads/2025/04/image-18-1-1024x576.png)3\. **Enforced consistency**
When the compliance team updated the “MVP” term in Confluence, Smart Terms synced the change to all linked Jira epics, ensuring everyone used the latest criteria.

![](https://creativas.io/wp-content/uploads/2025/04/image-16-1024x576.png)4\. Reduced repetitive queries
Tooltips cut down Slack messages asking, “What does this acronym mean?”

##  Results

- **Onboarding time decreased**: New team members grasped workflows faster.
- **Fewer missed requirements**: Clear terms reduced scope misunderstandings in Jira.
- **Improved audit readiness**: Consistent terminology simplified compliance reporting.

**If you want to learn more about Smart Terms**

**[Book a demo](https://calendly.com/creativas?utm_medium=blog-post&utm_source=Websitebar&utm_campaign=smarttables), and let us get to know you and answer your questions!**

 [ Try Smart Terms for Confluence ](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartterms)

**Categories:** Smart Terms

**Tags:** Compliance, Confluence, Glossary, Onboarding, Reporting

---

### [Create unique training in Confluence with Loom and Smart Courses](https://creativas.io/create-unique-training-in-confluence-with-loom-and-smart-courses)

**Published:** May 13, 2025
**Author:** Hedi Chouayakh

**Excerpt:** Combine Confluence, Loom, and Smart Courses to create engaging, structured onboarding and training track progress, embed videos, and boost retention.

**Content:**

If your company is growing fast, you’ve probably noticed that training new team members can quickly become overwhelming. Between scattered documents, long meetings, and endless Slack messages, it’s easy for important information to get lost.
So, how can you deliver a consistent, engaging onboarding experience without repeating yourself, losing track of progress, or bouncing between tools?

The answer lies in combining the right platforms to streamline knowledge sharing, bring training content to life, and track employee learning with a [Confluence ](http://atlassian.com/software/confluence)learning Management system built within your workspace.

## **Why [Confluence](http://atlassian.com/software/confluence), Loom, and Smart [Courses ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)are a perfect match for training** and onboarding

Training often feels like a burden. But what if you could make it simple, engaging, and accessible all within the Confluence workspace that your team already uses daily?

That’s exactly what this combo delivers: a complete LMS for [Confluence ](https://www.atlassian.com/software/confluence/resources/guides/extend-functionality/confluence-loom)that transforms the onboarding experience.

### **[Confluence as your central knowledge hub](https://www.atlassian.com/software/confluence)**

Confluence serves as a collaborative workspace where your team can create, organize, and share knowledge efficiently. It allows you to build a structured documentation system with spaces and pages, making it easy to maintain how-to guides, standard operating procedures (SOPs), and other essential resources.

Here’s how Confluence supports your workflow:

- Page templates for consistent formatting
- Inline commenting for interactive feedback
- Permissions & history tracking for compliance
- Whiteboards to visually map onboarding processes
- Smart Links to embed [Loom](https://support.loom.com/hc/en-us/sections/4408199094673-Tips-Tricks-Best-Practices), Jira, and more

With these tools, you’re essentially creating a lightweight **Confluence LMS** experience that scales with your team.

### [**Loom to bring your content to life with quick, visual walkthroughs**](https://www.atlassian.com/software/loom)

[Loom ](https://www.loom.com/)enables you to create quick, personalized video walkthroughs that can be embedded directly into your Confluence pages. By recording your screen and camera simultaneously, you can provide clear, visual explanations of complex processes, making it easier for team members to understand and retain information.
Key Loom features for effective onboarding:

- Confidently record: Live rewind, trimming, and auto-filler word removal make editing stress-free
- Natural reactions: Viewers can comment and react with emojis, making the experience interactive
- Call to action: Add clickable links to files and resources for easy reference
- Secure content: Control who views your videos using email and password protection
- Stitch clips: Combine multiple clips or share just the parts that matter
- Engagement insights: Track who watched, how long they watched, and how your CTAs perform

### [**Smart Courses**](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?tab=overview) [**to build structured, trackable learning paths**](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?tab=overview)

[Smart Courses](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) for Confluence enables you to create structured, trackable training programs. You can build courses comprising various content types, including Confluence pages, videos such as Loom videos, quizzes, and more. Assign [courses ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)to individuals or groups, monitor progress through detailed analytics, and even issue certifications upon completion.

With Confluence, Loom, and [Smart Courses](https://creativas.io/smart-courses-for-confluence-lms) your team gets:

- **Faster onboarding** with clear, visual guidance
- **Stronger retention** through short video learning
- **Centralized access** to everything they need right where the work happens
- **Better insights tracking** through built-in Smart Courses insights dashboards

Training becomes part of the workflow, not an extra step. That’s the kind of learning experience today’s teams expect.

## **Onboarding and training new team members**

Bringing new hires up to speed shouldn’t be complicated. With **Smart Courses, Confluence,** and **Loom**, you can create a clear, visual, and structured onboarding and learning experience all in one place.
Here’s how it all comes together:

1. **Build the foundation with Confluence**
    Start by creating a [Confluence page](https://www.atlassian.com/blog/confluence/confluence-101-5-things-about-creating-pages) that includes essential onboarding instructions, key resources, and “must-know” information for new team members. This page becomes your central knowledge hub and serves as the base for your Confluence Course content.
    ![](https://creativas.io/wp-content/uploads/2025/05/image-20250512-143527-1024x576.png)
2. **Add context with Loom.**
    Sometimes text alone isn’t enough. Use Loom to record quick video walkthroughs, like a welcome message, a tool demo, or an overview of company culture, and embed them right into your [Confluence ](https://www.atlassian.com/software/confluence/resources/guides/get-started/best-practices)page. This adds a personal, visual layer to your onboarding page.
3. **Tie it all together with Smart Courses.**
    Now, embed the [**Smart Courses Card** macro](https://help.creativas.io/app/lms/course-card-macro-177111041.html) into the same Confluence page to turn it into a structured, [trackable learning](https://help.creativas.io/app/lms/insights-and-reporting-1180953.html) experience. This [card ](https://help.creativas.io/app/lms/course-card-1180945.html)provides instant access to a dedicated onboarding course.

**With Smart Courses editor, you can combine:**

- **Confluence pages** for detailed written guidance
- [**Loom videos** ](https://www.atlassian.com/software/loom)for engaging, visual explanations
- **[Quizzes](https://help.creativas.io/app/lms/learning-capsules-1180933.html), PDFs, and more content types** to test knowledge and create interactive learning

Assign the course to your new hire or onboarding group, then track their progress and completion through Smart Courses’ real-time analytics dashboard.

![](https://creativas.io/wp-content/uploads/2025/05/Frame-166-1-1.png)

![](https://creativas.io/wp-content/uploads/2025/05/Screenshot-2025-05-13-151414.png)

With **Confluence** as your knowledge hub, **Loom** to personalize and scale communication, and **Smart Courses** to organize and track learning, your onboarding process becomes structured, repeatable, and engaging, no matter where your team is located.

**If you want to learn more about Smart Courses for Confluence**

**[Book a demo](https://calendly.com/creativas?utm_medium=social_organic&utm_source=blogslinks&utm_campaign=smartcourses), and let us get to know you and answer your questions!**

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, LMS, Onboarding, Training

---

### [Engage, educate & elevate new hires: Effective Confluence onboarding](https://creativas.io/engage-educate-elevate-new-hires-effective-confluence-onboarding)

**Published:** June 2, 2025
**Author:** Hedi Chouayakh

**Excerpt:** Discover how Smart Courses, Smart Terms, and Smart Tables transform Confluence into a dynamic onboarding hub with interactive training, live progress tracking, and in-context terminology that keeps new hires aligned and productive from day one.

**Content:**

[Confluence](https://www.atlassian.com/software/confluence) is widely recognized for its capabilities in centralizing knowledge, facilitating collaboration, and simplifying documentation. Many [HR](https://creativas.io/confluence-for-hr-teams-improve-your-onboarding-with-confluence-automation-templates-and-smart-courses) teams utilize it to create Confluence [onboarding spaces](https://www.atlassian.com/teams/hr/guide/employee-onboarding), checklists, and training resources.

While [Confluence](https://www.atlassian.com/software/confluence) offers a strong structural foundation, it falls short when delivering **interactive training**, **terminology management**, and **real-time performance tracking** all are essential for a successful onboarding program.

Effective onboarding isn’t just about giving new hires access to information it’s about **delivering structured learning**, **ensuring consistent understanding**, and **measuring progress** along the way. That’s where the limitations of static documentation become clear.

- **Training matters** because employees need to understand not just what to do, but how and why, through engaging, structured experiences.
- **[Glossaries](https://help.creativas.io/app/terms/terms-glossary-5570575.html) matter** because internal language and acronyms can confuse new hires and slow their integration.
- **Data tracking matters** because HR teams need to monitor onboarding effectiveness, identify bottlenecks, and report on results.

### To address these challenges without leaving [Confluence](https://www.atlassian.com/software/confluence), we created an integrated solution:

- **[Smart Courses](https://help.creativas.io/app/lms/course-editor-1180925.html)**: Build and deliver interactive training modules with quizzes, capsules, and progress tracking.
- **Smart Terms**: Maintain a dynamic glossary that automatically highlights terminology across [Confluence](https://www.atlassian.com/software/confluence).
- **Smart Tables**: Track onboarding progress and metrics with live data visualizations and advanced spreadsheets.

Together, these apps transform Confluence into a powerful, all-in-one platform that supports your entire onboarding journey, from the first login to full productivity.

In the sections below, we’ll walk through how this works in practice using a real-world use case: onboarding new employees across departments.

## Use case: new employee onboarding program

An HR manager must ensure that every new hire understands the company’s processes, culture, and expectations and becomes productive as quickly as possible. However, achieving this is not easy.

## Why does training matter?

Structured training gives new hires the knowledge and confidence they need to succeed. Without it, onboarding becomes inconsistent and slow. Interactive, trackable courses ensure everyone follows the same learning path at their own pace.

### 1. [Smart Courses](https://creativas.io/category/quick-readings) for Confluence for onboarding training

#### 1.1 Featured Courses

With the Featured Courses option, HR teams can now highlight the most important or time-sensitive training modules directly within the course catalog. By marking a course as “featured” in the catalog configuration, it automatically appears at the top, ensuring that new hires can easily find and access critical content, such as compliance training, company culture introductions, or mandatory onboarding sessions.

![](https://creativas.io/wp-content/uploads/2025/05/image-1024x576.png)#### **1.2 Course editor and learning capsules**

Using an intuitive drag-and-drop interface, you can create **interactive learning capsules** that combine videos, quizzes, documents, and even existing Confluence pages, transforming static content into dynamic onboarding experiences. These capsules support various learning styles while reinforcing knowledge retention through built-in quizzes and assessments. Whether you’re onboarding new hires or delivering compliance training, Smart Courses makes it easy to design structured, multimedia-rich courses that keep learners engaged and on track.

#### **1.3 Course catalog and configuration**

Once created, courses are listed in a searchable [course catalog](https://help.creativas.io/app/lms/course-catalog-1180941.html), making it easy for new employees to self-enroll in required training. The catalog includes filters and tags to facilitate navigation, enabling users to quickly locate courses relevant to their role, team, or onboarding stage. This ensures a personalized and efficient learning experience.

![](https://creativas.io/wp-content/uploads/2025/05/image-1-1024x576.png)#### **1.4 Assign Courses and Continuous Assignment**

[Smart Courses ](https://creativas.io/category/quick-readings)enables automated course assignments, enrolling users as soon as they join specific Confluence groups. With Continuous Assignment, you can set due dates, send reminders on custom schedules, and personalize notification messages, ensuring timely, hands-off delivery of onboarding training.

![](https://creativas.io/wp-content/uploads/2025/05/image-2.png)#### 1.5 Insights and reporting

With Smart Courses, you don’t have to guess how training is going you get real-time insights right within Confluence.
See who’s enrolled, who’s completed what, and how each person performed in quizzes, all from a built-in dashboard.

This helps you quickly identify drop-offs, pinpoint knowledge gaps, and continually improve your content. Whether you’re onboarding 5 or 50 people, you’re always in control and fully informed.

![](https://creativas.io/wp-content/uploads/2025/05/image-9-1024x484.png)#### 1.6 **Multi language**

Smart Courses’ **[muti-language](https://creativas.io/global-teams-and-easy-learning-discover-how-smart-courses-for-confluence-supports-multilingual-learning)** feature empowers global teams by delivering training in over 24 languages, ensuring inclusivity and consistency across diverse workforces. Administrators can set a default language and add additional languages to courses, with the option to utilize the AI Engine for bulk translations of course content.

## Why a glossary matters

Every company has its own different cultural and language backgrounds. Without clear definitions, new hires get confused or disengaged. A built-in glossary ensures consistent and accessible terminology across all onboarding materials.

### 2. Consistent terminology with Smart Terms for Confluence

#### **2.1 Term highlighting**

As learners navigate Confluence pages, **Smart** [Terms highlights](https://help.creativas.io/app/terms/terms-highlight-5570577.html) defined terminology in context, linking directly to glossary entries so users can quickly reference definitions without leaving the course content.

![](https://creativas.io/wp-content/uploads/2025/05/image-6-1024x576.png)![](https://creativas.io/wp-content/uploads/2025/05/image-7-1024x576.png)#### 2.2 **Multi-language** glossary

Even with diverse backgrounds, cultures, and languages, Smart Terms simplifies communication by offering a [multi-language glossary](https://www.youtube.com/watch?v=orTk6Q3ElHw&list=PLvfpaMmcAwP5MxmNPjf8MAUG6EKoWz6D9). It allows you to create and manage glossaries in over 24 languages, ensuring that each user sees terms in their preferred language, enhancing clarity and inclusivity across your Confluence workspace.

## Tracking progress 

You can’t improve what you don’t measure. Tracking progress, quiz scores, and completion rates helps identify knowledge gaps and optimize onboarding. Filters and charts make it easy to monitor performance by role or department.

### 3. Real-Time data and visualization with Smart Tables

#### **[3.1 Live Spreadsheet macro](https://help.creativas.io/smart-tables/cloud/live-spreadsheet-macro-76316685.html#:~:text=,full%20list%20of%20supported%20formulas)**

Embed fully interactive spreadsheets into Confluence using the **Live Spreadsheet** macro, allowing HR and managers to update onboarding checklists, forecasts, and training schedules collaboratively.

#### **3.2 Table filters and charts**

Apply advanced **[table filters](https://help.creativas.io/smart-tables/cloud/table-filter-73498627.html)** to slice and dice onboarding data, such as filtering by department or hire date, and generate table charts to visualize completion rates, average time-to-competency, and other key performance indicators (KPIs).

#### **3.3 Pivot tables and supported functions**

Use **[pivot tables](https://help.creativas.io/smart-tables/cloud/pivot-table-144572417.html)** to summarize performance metrics across dimensions (e.g., role, location). Leverage Smart Tables’ extensive library of supported functions for calculations SUM, AVERAGE, IF, and more to build dynamic reports that update as source data changes.

![](https://creativas.io/wp-content/uploads/2025/05/image-8-1024x588.png)## Bringing It All Together: One platform for all

Switching between tools wastes time and breaks focus. Keeping training, terminology, and tracking inside Confluence ensures a smoother, distraction-free onboarding experience for both HR teams and new employees.

By combining **Smart Courses** (LMS) for structured training, **Smart Terms** for consistent terminology, and **Smart Tables** for live data visualization, your onboarding program becomes a self-contained ecosystem within Confluence. New hires engage with interactive courses and instantly access glossary definitions. You gain actionable insights through real-time dashboards, ultimately accelerating time-to-productivity and ensuring knowledge retention.

Whether you’re launching a global compliance initiative or scaling technical training, Creativas’ suite of Confluence apps empowers your team to deliver, manage, and measure learning with unprecedented efficiency.

Ready to transform your onboarding experience? Explore our apps from the [Atlassian Marketplace:](https://marketplace.atlassian.com/)

 **Smart Courses****Smart Tables****Smart Terms**Train & create CoursesCreate live reportsManage glossaries[Try it →](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)[Explore →](https://marketplace.atlassian.com/apps/1218080/smart-tables-for-confluence-table-filter-charts?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smarttables)[Discover](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartterms "Discover")[ →](https://chatgpt.com/c/68344ac2-9754-8002-8969-0cf24d12dac2#) [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence, Smart Tables, Smart Terms

**Tags:** Confluence, Glossary, Learning, LMS, Tables

---

### [Smart Terms for Confluence: an easy way to organize CJK glossaries](https://creativas.io/smart-terms-for-confluence-an-easy-way-to-organize-cjk-glossaries)

**Published:** June 25, 2025
**Author:** Hedi Chouayakh

**Excerpt:** “Hello” could be こんにちは, 안녕하세요, or 你好 but only Smart Terms for Confluence makes all your CJK terminology instantly searchable with Pinyin, Gojūon and Hangul‑aware indexing. Say goodbye to buried definitions and hello to perfect, multilingual collaboration.

**Content:**

🇨🇳 中国 | 🇯🇵 日本 | 🇰🇷 한국 

![](https://creativas.io/wp-content/uploads/2025/06/6-1024x1004.png)**“Hello” doesn’t always look like** ***hello.***
It could be **こんにちは**, **안녕하세요**, or **你好,** and if your team operates across Asia, you’re seeing all of them in your Confluence pages.

**But can your Confluence Glossary keep up?**

Global companies require more effective ways to manage knowledge and [collaborate](https://www.atlassian.com/blog/communication/asynchronous-communication-for-distributed-teams) across languages and cultures. Confluence is already one of the most powerful platforms for organizing information, building company knowledge bases, and improving teamwork.

However, for companies operating across Asia and using [logographic](https://help.creativas.io/app/terms/support-for-logographic-languages-cloud-185663503.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartterms) languages like Chinese, Japanese, and Korean (CJK), maintaining consistent terminology becomes particularly challenging. 
That’s where [Smart Terms](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?tab=overview) for Confluence comes in. It refines glossary management, solves [multilingual](https://creativas.io/multi-language-glossary-in-smart-terms-for-confluence) search challenges, and makes Confluence an even stronger tool for global businesses. 
On the other hand, if inconsistent terms, buried multilingual content, and frustrating search experiences are slowing down your global teams, you need to discover how [Smart Terms](https://creativas.io/smart-terms-for-confluence-glossary "Smart Terms") transforms your Confluence into a unified, searchable knowledge hub across all CJK languages.

# **Why do global companies choose Confluence**?

Confluence is used by thousands of teams worldwide for one reason: it simplifies knowledge sharing.

With Confluence, you get:

- Centralized documentation for everything from project plans to technical guides.
- Real-time collaboration with comments, inline feedback, and document version history.
- Powerful search features to find what you need quickly.
- Global accessibility from any location or device.

Wiki softwareIt’s flexible, powerful, and customizable. However, global teams often face one persistent problem: maintaining multilingual consistency.

## **Confluence: the foundation for global collaboration**

For multinational teams operating across East Asia, Confluence provides essential infrastructure through **space management** and **robust integrations**.

Its **knowledge management** core acts as a centralized repository, while **collaboration tools**, such as real-time editing and commenting, are available. 
**In addition,** **documentation templates** maintain terminology consistency, and **global accessibility** ensures 24/7 availability across time zones.
But while Confluence lays a solid foundation for collaboration, one critical piece remains complex for multinational teams: **managing terminology across languages**.
Without a structured, [multilingual glossary](https://creativas.io/multi-language-glossary-in-smart-terms-for-confluence), even the most organized Confluence spaces can fall into confusion, especially when dealing with East Asian languages like Japanese, Korean, or Chinese.

- The challenges of not having a structured multilingual glossary.

However, without a structured glossary in Coufluence, this can cause:

- Misunderstandings between teams
- Inconsistent terminology in customer communication
- Wasted time searching for the right content

# **Why do multilingual glossaries matter for multinational enterprises**?

## **Unified knowledge across borders**

Companies operating in China, Japan, Korea, and beyond often face the challenge of maintaining consistent terminology across different languages and scripts. A term like “User Guide” may appear in Confluence as 用户指南 (Chinese), ユーザーガイド (Japanese), or 사용자 가이드 (Korean).

Smart Terms for Confluence ensures that these variants are centralized, searchable, and properly indexed.

## **Enhancing knowledge retrieval**

When employees search for terms within a glossary, the indexing system matters. Poor indexing of logographic languages leads to inefficiencies, misunderstandings, and inconsistent usage. Smart Terms addresses this by introducing intelligent, language-aware indexing, which enables smoother access to information.

# **New [feature](https://help.creativas.io/app/terms/05-05-2025-185663489.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartterms) spotlight:** 

## Smart Terms for Confluence**: [logographic](https://help.creativas.io/app/terms/support-for-logographic-languages-cloud-185663503.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartterms) language indexing (Chinese, Japanese, Korean)** support

[Smart Terms for Confluence](https://creativas.io/5-essential-features-you-need-to-know-about-smart-terms-for-confluence) now includes advanced indexing:

- **Simplified Chinese (简体中文):** Indexed using Pinyin transliteration. Terms like “学生 (xuésheng)” are automatically sorted under “X,” while “苹果 (píngguǒ)” falls under “P.”
- **Traditional Chinese (繁體中文):** Organized by stroke count, allowing terms like 第一章 to be found systematically based on character structure.
- **Japanese (日本語):** Sorted using Gojūuon order based on Hiragana/Katakana. If a term is Kanji-only (e.g., 学生), Smart Terms defaults to Chinese rules unless Hiragana is appended in brackets, such as 学生 (がくせい).
- **Korean (한국어):** Indexing follows the initial consonant rule based on Hangul structure. For example, 가 (ᄀ) is filed under “ᄀ” (Giyeok), 나 (ᄂ) under “ᄂ” (Nieun).

![](https://creativas.io/wp-content/uploads/2025/06/Frame-2274-1.png)

![](https://creativas.io/wp-content/uploads/2025/06/Frame-2275-2.png)

## **Page definitions macro & custom indexing**

In addition to multilingual indexing, Smart Terms introduces the **[Page Definitions macro](https://help.creativas.io/app/terms/page-definitions-macro-cloud-185663495.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartterms)**. This feature scans a Confluence page and displays *all* [highlightable](https://help.creativas.io/app/terms/terms-highlighter-macro-cloud-5570603.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartterms) glossary terms used within it, complete with their definitions. This provides readers with instant context, helps new team members learn company terminology more quickly, and ensures that no important definition goes unnoticed during reviews. Additionally, when exporting to a PDF file, you can view all the terms within the exported page.

![](https://creativas.io/wp-content/uploads/2025/06/Frame-2272-1024x576.png)
**For greater flexibility, Smart Terms for Confluence provides custom indexing.** If automated language detection encounters mixed scripts or rare characters, users can manually assign the correct index letter to ensure every term is perfectly organized.

![](https://creativas.io/wp-content/uploads/2025/06/Frame-2273-1024x576.png)**Glossary re-indexing: update pre-existing glossaries**

Need to apply the new intelligent indexing to an existing glossary? 
Smart Terms for Confluence supports bulk re-indexing. Here is how you can do this:

1. Export the existing space glossary.
2. Re-import it into the same space with “Update existing terms” enabled.
3. Preserve attached images or files by disabling “Reset existing terms media.”
    This allows legacy glossaries to be upgraded to the new, powerful indexing rules without losing valuable assets.

![](https://creativas.io/wp-content/uploads/2025/06/Frame-2276.png)

![](https://creativas.io/wp-content/uploads/2025/06/Frame-2277.png)

# **Use case: a global software company operating in APAC**

**Company:** A global software company with HQ in the US, R&D in Seoul, customer support in Tokyo, and marketing in Shanghai. All teams collaborate via a centralized Confluence knowledge base in their native languages, but apparently it’s not enough!

**Challenge:** Inconsistent glossary terms caused confusion and slowed workflows. Japanese support agents were unable to locate key Korean or Chinese documents.

**Solution: [Smart Terms for Confluence](https://creativas.io/wp-content/uploads/2021/04/Use-Smart-Terms-for-Confluence.pdf)**:

- Shanghai Marketing: Used Pinyin-based sorting.
- Tokyo Support: Adopted Gojūuon indexing.
- Seoul R&D: Implemented Hangul consonant rules.

**Result:** The entire multilingual glossary became interlinked, instantly searchable across all teams, and correctly indexed for each CJK script. Confusion dropped, and finding critical information became easier.

- TL;DR

For multinational companies navigating the complexities of Chinese, Japanese, and Korean within Confluence, inconsistent terminology and inefficient search are major roadblocks. Smart Terms for Confluence provides the essential solution: intelligent, language-aware indexing that brings order to CJK glossaries, the powerful Page Definitions macro for instant in-page term clarity, and the flexibility of custom indexing and bulk re-indexing. As a result, you can transform your Confluence instance from a collection of siloed language content into a truly unified, searchable, and consistent global knowledge base.

**Ready to eliminate [multilingual](https://www.youtube.com/watch?v=orTk6Q3ElHw&list=PLvfpaMmcAwP5MxmNPjf8MAUG6EKoWz6D9) glossary chaos?**

**Try Smart Terms for Confluence today and empower your global teams!**

 [ Try Smart Terms for Confluence ](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartterms)

**Categories:** Smart Terms

**Tags:** Confluence, Documentation, Glossary, Knowledge management, Multinational teams

---

### [Smart Courses for Confluence:  easy to use Confluence LMS](https://creativas.io/smart-courses-for-confluence-easy-to-use-confluence-lms)

**Published:** June 27, 2025
**Author:** Hedi Chouayakh

**Content:**

Want to build structured, trackable training directly inside Confluence? Discover how real teams use Smart Courses for Confluence to create effective onboarding and internal learning with an easy to use Confluence LMS.

# Why use an LMS within Confluence?

Traditional LMS platforms often feel like overkill for internal training, especially when you’re onboarding, certifying, or reskilling employees who already live in Confluence.

**Smart Courses for Confluence** changes that.

It transforms your Confluence space into a native, user-friendly, easy-to-use LMS with no integrations, no external tools, and no context switching.

# Step-by-Step: how to create a course in Confluence easily 

[Smart Courses](https://help.creativas.io/app/lms/create-a-course-1180927.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) turns your Confluence instance into a full-featured LMS inside Confluence, perfect for internal training, onboarding in Confluence, and employee training. You can create courses directly in Confluence, without the need for an external platform.

Just select a space and start a new course. Courses inherit the space’s permissions, so only authorized users or Confluence groups can see or edit them.
Smart Courses enables Confluence administrators and course creators to build courses within Confluence easily.
Smart Courses provides a powerful **Course Editor**. You can add Learning components with [multimedia](https://help.creativas.io/app/lms/learning-capsules-1180933.html#:~:text=Image?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) support, including Confluence pages, text, images, video/audio, PDFs, embedded content, and even SCORM packages.
For example, you can insert an existing Confluence page into a course, or upload an image, video clip, or attach a PDF. Every capsule can have a minimum reading time, descriptions, and display options. Additionally, Smart Courses supports industry-standard SCORM 1.2 and 2004 courses, allowing you to import legacy eLearning modules.

## Interactive quizzes, exams, and assessments

### Quizzes

[Smart Courses](https://help.creativas.io/app/lms/learning-capsules-1180933.html#:~:text=Question%20Mode%20Display%20mode?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) includes Quizzes for **assessments and exams** right within Confluence. You can add quiz questions as capsules in any course, choosing from multiple question **types**: single-choice, multiple-choice checkboxes, matching pairs, ordering items, fill-in-the-blank, free-text answers, and essay questions.

### Exam mode

In **[Exam](https://help.creativas.io/app/lms/course-configuration-1180937.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) mode**, you can enforce strict grading: set a minimum pass score, limit attempts, hide answers/ results, and require completion before showing results.

Learners answer quizzes right in the course player, which tracks responses and reports scores automatically. This means you can run compliance tests or product certifications entirely within Confluence, complete with pass/ fail logic.

## Navigation 

Navigation in the Course Player is intuitive: a sidebar lists all sections and capsules (marking completed ones), and the player view displays the selected capsule content or quiz question. Learners can bookmark capsules as favorites, search and filter capsules, and submit feedback to course authors from the player interface.
Once a course or exam is finished, learners see a results **Dashboard** with overall progress, score, and they can download a certificate if enabled (see **Certifications** below).

![](https://creativas.io/wp-content/uploads/2025/06/Group-2561.png)## Multilingual courses & AI translation

Smart Courses is built for global teams. You can enable [multilingual](https://help.creativas.io/app/lms/app-configuration-1180967.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) support in the app configuration and specify available languages.

![course translation ](https://creativas.io/wp-content/uploads/2025/06/image-238.png)Once enabled, each course can have translations of its title, description, dashboard message, and all capsule content (text or captions) in other languages.
In fact, Smart Courses offers an **AI-powered translation engine** (utilizing OpenAI) to assist users. When the AI feature is enabled, an “AI” button appears in the editor to automatically translate course content.

## Course catalog & customization

Users can navigate to “Courses” from the Confluence Apps menu or space sidebar to see a global or space-level catalog of training. The catalog can be fully branded by the Smart Courses admin (custom title, logo, announcements). Filters let learners find the right courses easily: by **difficulty level**, categories, labels, contributor names, language, and more. Pre-defined views include “All Courses” (everything the user can access), “Assigned” (courses the user must take), “Attending” (courses started), “Favorites”, and “Edit courses” (drafts). Sorting options include alphabetical, popularity (based on number of attendees), publication/modification date, and user ratings. The catalog supports both list and grid display modes, with infinite scrolling for a perfect and easy experience.

Administrators and instructors can also customize the catalog’s filters and views in the global configuration.
For example, you can limit “Featured courses” to 20. In short, Smart Courses offers a **catalog in Confluence** with different filters, making it easy for employees to find relevant training.

## Permissions & role-based training

Smart Courses respects Confluence’s security model while adding fine-grained LMS permissions. A built-in roles matrix distinguishes **Confluence Admins**, **Smart Courses Admins**, **Space Admins**, course **Creators/Contributors**, assigned **learners**, and anonymous users. Each role has specific rights: for example, only authorized creators can publish or edit courses, while regular users can only view and take courses. Even within a course, you can add multiple contributors or co-authors and allow contributors to enroll in “their own” courses if desired.

![](https://creativas.io/wp-content/uploads/2025/06/image-5-947x1024.png "EAsy to use confluence lms")You can also assign courses to specific people or groups [(Role-Based Training)](https://help.creativas.io/app/lms/roles-matrix-1180969.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses) and track each assignee’s progress. This enables HR and L&D teams to deliver **subject-based training** (e.g., manager training, sales certifications) directly in Confluence, eliminating the need for a separate platform.

## **Certifications & Compliance**

Smart Courses supports **certifications and recurring training**.

When an exam-mode course is completed, the system can automatically issue a customizable certificate.

![easy to make certificate ](https://creativas.io/wp-content/uploads/2025/06/Group-2563-1024x582.png)Administrators can design the certificate template (using HTML/Thymeleaf) at the global, space, or course level.
Learners can then download their [certificates](https://help.creativas.io/app/lms/app-configuration-1180967.html) (even in their own time zone) from the course dashboard. 
For **compliance training**, you can mark courses as *Recurrent*.

A recurrent course automatically resets sessions after a defined period, requiring users to retake it. This ensures that mandatory training stays fresh. Learners can also “favorite” courses, rate them with stars, and submit feedback to encourage engagement.

## Advanced Analytics & Dashboards

**Course insights** provide per-course metrics (enrollment count, progress, quiz success rate, score, feedback, and ratings). **Global Insights** show aggregate statistics across all courses, with filters by difficulty, category, label, or contributor.
You can export any Insights grid to XLSX or CSV for reporting. This meets the demand for robust **eLearning analytics**: HR can prove compliance completion rates, and instructors can identify challenging modules.

![](https://creativas.io/wp-content/uploads/2025/06/image-4.png)## Start training, onboarding, and development today!

Smart Courses for Confluence brings an easy-to-use and powerful Learning Management System (LMS) right into your Confluence wiki. It supports all your internal training needs, including onboarding, compliance, role-based learning, and more, without leaving Confluence.

Ready to transform Confluence into an LMS platform? Download Smart Courses from the [Atlassian Marketplace](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview) and start creating courses, quizzes, and certifications in Confluence today.
For more information regarding the app, you can [book a demo](https://calendly.com/creativas) with us.

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Quick readings

**Tags:** Confluence, Learning, LMS, Onboarding, Training

---

### [Smart Courses for Confluence: How to handle permissions & course catalogs](https://creativas.io/smart-courses-for-confluence-how-to-handle-permissions-course-catalogs)

**Published:** July 21, 2025
**Author:** Hedi Chouayakh

**Excerpt:** Teams can easily miss important courses or accidentally expose sensitive material. This guide explains how Smart Courses for Confluence uses Confluence’s permissions to control who can view, create, and manage courses.

**Content:**

Managing access to training content in Confluence can become confusing quickly. Without clear [permission control](https://confluence.atlassian.com/doc/permissions-best-practices-992678945.html?), teams either lose sight of valuable courses or unintentionally expose sensitive training materials. For Confluence admins, balancing visibility and edit rights across multiple spaces is a constant challenge. This guide will help you understand Confluence and [Smart Courses](https://creativas.io/smart-courses-for-confluence-lms) permissions.

## Understanding view and add page permissions in Confluence

Confluence spaces use simple permissions to control access and editing. View permission allows a user to find and open a space’s pages and content. Without this permission, the user won’t see the space at all. Add Page permission allows you to create and edit pages in that space, including adding or updating Confluence pages or child pages, whiteboards, and live pages. In effect, View permission determines who can access spaces, and Add Page permission determines who can edit them. If a user lacks the View permission, content in that space is hidden. Without the Add Page permission, a user can only view content, not create or edit it.

## How Smart Courses inherits Confluence permissions

Smart Courses LMS inherits the [Confluence permission](https://confluence.atlassian.com/doc/permissions-best-practices-992678945.html?) model. In the cloud, course visibility follows [space View permissions](https://www.youtube.com/watch?v=iIOLS_CuPHY): anyone who can view a space can view its courses. Similarly, if a user has the [“Add Page” permission](https://support.atlassian.com/confluence-cloud/docs/what-are-confluence-cloud-permissions-and-restrictions/) in a space, they can create a new course there (they’ll see the “New Course” button). Smart Courses also offers course-level restrictions, allowing a course to be limited to specific groups or users, granting exclusive access to those named. In summary, Smart Courses content resides in Confluence spaces and adheres to the same View/Add Page rights as any other page, ensuring consistent course access and creation in accordance with [Confluence’s](https://www.atlassian.com/software/confluence/resources/guides/get-started/manage-permissions#manage-global-permissions) own access rules.

## How permissions shape the learning experience in Confluence

[Permissions](https://support.atlassian.com/confluence-cloud/docs/what-are-confluence-cloud-permissions-and-restrictions/) directly shape what learners and instructors see. Over-restricting View rights can hide valuable training: if a team lacks View permission on a space, its members will never know those courses exist. Conversely, Smart Courses’ restrictions can “hide” courses by hiding them from most users or risk exposing too much content. Properly mapping permissions, however, facilitates learning: teams that use their department space see only their relevant courses, and employees only see training meant for their role. In short, View/Add Page rights determine who can access and create content. A thoughtful permission scheme ensures that learners find the right courses while only instructors and administrators receive course-creation rights.

## **Global vs Space level course Catalogs: What’s the difference?**

[Smart Courses](https://creativas.io/category/quick-readings) offers two catalog views: a global catalog and a space-level catalog. The *global catalog* (from the Apps menu) aggregates all courses the user has access to across the site( different spaces). Each space also has a *space catalog* (accessible via a “Courses” entry in that space’s sidebar), which displays only the courses created on that space. Administrators can even disable global courses, forcing every new course to belong to a specific space. This flexibility lets an organization choose between a site-wide learning hub (with global courses) or strictly space-bound course libraries.

![](https://creativas.io/wp-content/uploads/2025/07/Space-and-global-catalog-config-1024x576.png)### Global catalog configuration

Global catalog settings are managed by [Smart Courses](https://creativas.io/category/quick-readings) admins. They can:

- Set the default sort order of courses and pin featured courses.
- Choose which metadata appears on course cards (such as creator name, attendee count, or space name).
- Enable or disable filter panels (e.g., by Difficulty, Categories, Labels, Contributors).
- Define default certificate templates and assignment rules.
- [Insights](https://creativas.io/metrics-in-smart-courses-for-confluence-lms?utm_medium=website&utm_source=documentation&utm_campaign=smartcourses) permissions: Control who can access Smart Courses analytics

These global configurations enable administrators to consistently brand and organize the catalog across the site, providing learners with a uniform experience.

![](https://creativas.io/wp-content/uploads/2025/07/Featured-coruses.png)

![](https://creativas.io/wp-content/uploads/2025/07/Set-catalog-filters.png)

![](https://creativas.io/wp-content/uploads/2025/07/Set-course-certufucate.png)

### **Space-level catalog configuration**

Space admins can override certain [configurations](https://help.creativas.io/app/lms/app-configuration-1180967.html?&utm_medium=blog-post&utm_source=documentation&utm_campaign=smartcourses) for their space:

- Comments: Enable or disable comments on courses within the space.
- Multi-language support: Turn on or off multi-language courses for that space.
- Certificates: Revert any customized certificate to the global default, or use space-specific ones.
- Space catalog branding: Most organizational settings (such as categories or difficulty levels) are defined globally. Space-level settings enable teams to tailor minor features (such as comments and certificates) to their specific needs without affecting other spaces.

## **Space admins and catalog management**

Each space’s admin fully manages that space’s [course catalog](https://help.creativas.io/app/lms/app-configuration-1180967.html?&utm_medium=blog-post&utm_source=documentation&utm_campaign=smartcourses). A space admin can:

- Grant or revoke Add Page (course-creation) rights to users or groups in the space.
- Control which Confluence groups have View/Add [permissions](https://help.creativas.io/app/lms/roles-matrix-1180969.html?utm_medium=blog-post&utm_source=documentation&utm_campaign=smartcourses) (thus governing who can see or create courses).
- Configure the space’s catalog filters and branding.
- (If they have Add Page rights) Create courses directly from the space’s catalog page.

In practice, this means each team “owns” its training hub. When a user clicks the Courses entry in a space, they see only that space’s courses. The space admin ensures that the right users have view and add rights, and can curate the course catalog for their team. Meanwhile, global admins oversee settings that affect the entire site.

## **Real-World Use Cases: Permission Strategies across 3 companies**

![](https://creativas.io/wp-content/uploads/2025/07/Frame-2283-1024x576.png)### Company A: Department-based access

Each department HR, Sales, Marketing) has its own Confluence space. Team members are only granted access to their respective department’s space. As a result:

- Learners only see relevant training
- Content is siloed but organized
- Each department owns and controls its catalog

### Company B: Project-based cross-functional access

Spaces are organized around projects rather than departments. For example:

- Project 1: Sales, Marketing, Design
- Project 2: Operations, Quality
- Project 3: Sales, Operations, Marketing

Users are granted access to the spaces for the projects in which they’re involved. Smart Courses restrictions are used to fine-tune access to specific content. Course contributors and editors are defined per course, allowing precise control over who can view and edit.

### Company C: complex shared spaces with guest and anonymous access

This setup includes a mix of:

- Spaces are restricted to specific internal groups
- Spaces shared by multiple groups
- Publicly accessible spaces

Public spaces can be opened to:

- All internal users
- Guest users (e.g., external collaborators)
- Anonymous users (if enabled)

This model is ideal for organizations that offer public training or work with external stakeholders. [Permissions](https://help.creativas.io/app/lms/roles-matrix-1180969.html?utm_medium=blog-post&utm_source=documentation&utm_campaign=smartcourses) must be carefully audited to ensure both security and accessibility.

## Best practices for managing permissions

- Map audiences to Confluence groups: Use role-based groups to manage space access more easily.
- Use space-level catalogs for decentralized ownership: Let each team or department manage its content.
- Restrict sensitive content: Utilize [Smart Courses](https://creativas.io/category/quick-readings) restrictions for confidential training, such as audits or leadership materials.
- Plan roles with a clear matrix: Define who can create, edit, and analyze courses based on job functions.
- Audit guest and anonymous access regularly: [Review permissions](https://help.creativas.io/app/lms/roles-matrix-1180969.html?utm_medium=blog-post&utm_source=documentation&utm_campaign=smartcourses) frequently to avoid unintentional data exposure

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, HR, Learning, LMS, Training

---

### [Smart Courses for Confluence update : What’s New](https://creativas.io/smart-courses-for-confluence-update-whats-new)

**Published:** August 5, 2025
**Author:** Hedi Chouayakh

**Excerpt:** Discover the Smart Courses for Confluence update with new landing pages, learner feedback, glossary terms, and faster performance across your LMS.

**Content:**

Confluence is where your teams collaborate, document, and organize shared knowledge. But when it comes to delivering structured training, for onboarding or compliance, it needs a little help.
That’s where [Smart Courses for Confluence](https://creativas.io/smart-courses-for-confluence-lms?utm_medium=blog-post&utm_source=documentation&utm_campaign=smartcourses) comes in.

Our app turns Confluence into a powerful learning platform, letting you build and manage interactive courses right where your teams already work. And now, with our latest [Smart Courses](https://creativas.io/smart-courses-resources?utm_medium=blog-post&utm_source=documentation&utm_campaign=smartcourses↗) for Confluence update, we’re making[ ](https://creativas.io/smart-courses-resources?utm_medium=blog-post&utm_source=documentation&utm_campaign=smartcourses)it even better and easier to use by improving clarity and adding valuable insights.
Let’s explore what’s new.

## What’s New in [Smart Courses](https://creativas.io/category/quick-readings) for Confluence

### A brand new landing page (Cloud)

Every course in [Smart Courses](https://help.creativas.io/app/lms/smart-courses-documentation-1180923.html?utm_medium=blog-post&utm_source=documentation&utm_campaign=smartcourses) now begins with a completely redesigned [landing page,](https://help.creativas.io/app/lms/landing-page-198705211.html?utm_medium=blog-post&utm_source=documentation&utm_campaign=smartcourses) giving learners all the essential details upfront, before they even hit “Start.”

This new layout provides a comprehensive overview, including:

- Course title, description, and thumbnail
- Categories and difficulty level
- Estimated duration and total number of sections
- Last updated date and learner progress
- Number of learners enrolled, course ratings, and feedback

For exam-based courses, the landing page also displays:

- Number of exam attempts remaining
- Hover messages explaining the minimum passing score

This update brings transparency and clarity to the learning experience, helping learners feel informed and confident from the first click.

![](https://creativas.io/wp-content/uploads/2025/08/Untitled-design-3-1.gif)

### Learner feedback in course insights (Cloud)

Previously, learner feedback was either sent by email to course contributors or accessed through the app via Global Insights or the Course Editor, where you’d see all feedback grouped from different users.

With this release, we’ve added a dedicated Feedback column directly within [Course Insights](https://help.creativas.io/app/lms/course-insights-1180959.html?utm_medium=blog-post&utm_source=documentation&utm_campaign=smartcourses), allowing you to view feedback per learner, right alongside their performance data.

This means you can now easily understand how each individual learner felt about the course, without leaving the insights view. It’s a faster, more contextual way to connect feedback with learner outcomes.

![](https://creativas.io/wp-content/uploads/2025/08/7075183-1024x576.png)### Smart Terms Glossary and Smart Courses LMS integration ( Cloud & DC)

With our new [Smart Terms integration](https://help.creativas.io/app/lms/app-configuration-1180967.html#Appconfiguration-Integrations[OnlyinGLOBALconfiguration][On-premiseonly]?utm_medium=blog-post&utm_source=documentation&utm_campaign=smartcourses), your courses can now include interactive, highlighted terms perfect for definitions, acronyms, or key concepts.

Just highlight a word or phrase inside your course, and link it to a Smart Term. When learners hover over that term while playing the course, they’ll instantly see the definition pop up without leaving the page.

This works in all the major areas: the course player, preview mode, text, and HTML component. And it’s available for both **Cloud and Data Center**.

It’s a simple way to make your learning content more interactive and easier to understand.

### Version history now shows the publisher name (Cloud)

Working together on course content is now easier to manage and track.

The Version History panel now shows who saved each version, when it was saved, and includes a link to the editor’s profile.
This added visibility helps teams stay aligned and ensures that everyone knows who made which changes and when.

Whether you’re reviewing updates, restoring a previous version, or resolving conflicting edits, knowing the author of each change helps maintain clarity, prevent confusion, and improve accountability throughout the course creation process.

![](https://creativas.io/wp-content/uploads/2025/08/15313-1024x576.png)#### **Use Case Example:**

Imagine your compliance team is rolling out mandatory security training across departments. Multiple contributors are involved; one adds policy updates, another adjusts quiz questions. Suddenly, a team member notices a critical section was removed.
With version history, you can instantly identify who made the change, why, and when, so you can quickly validate, revert, or refine the content without slowing down the training rollout.

This collaboration ensures the accuracy, quality, and consistency of learning materials, especially when training content impacts regulatory compliance or employee onboarding.

### **App performance improvements**

We have made key performance enhancements behind the scenes to boost speed and responsiveness across Smart Courses.

Whether you are opening a course or navigating between modules, everything now loads faster, so your team can focus on learning, not waiting.

In the course editor, loading times have been significantly reduced, nearly 3x faster, delivering a smoother, more efficient authoring experience for course creators.

In addition, we’ve renamed “capsules” to components to reflect their modular nature better and make course creation more intuitive. Settings that affect the entire site.

## **Try it all today**

These updates are now live in your Smart Courses for Confluence instance.

From clearer course previews and more innovative feedback management to term highlighting and multilingual support, this release is all about making your learning experience more useful, more interactive, and more global.

Ready to explore what’s new?

👉 Head to your [Smart Courses ](https://creativas.io/category/quick-readings)dashboard, or visit our [documentation](https://help.creativas.io/app/lms/smart-courses-documentation-1180923.html?utm_medium=blog-post&utm_source=documentation&utm_campaign=smartcourses) to learn more.

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smartcourses)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Glossary, Learning, LMS, Onboarding

---

### [Smart Courses for Confluence Q&A: Questions we get from our clients (pt.1)](https://creativas.io/smart-courses-for-confluence-qa-questions-we-get-from-our-clients-pt-1)

**Published:** January 31, 2023
**Author:** Salma Sahnoun

**Excerpt:** This is your One-Stop Shop for Common Client Questions. We decided to start a series of blog posts addressing the most common inquiries we receive from our clients about Smart Courses LMS for Confluence.

**Content:**

Are you tired of searching for answers? Look no further! This is your One-Stop Shop for Common Client Questions. 
We decided to start a series of blog posts addressing the most common inquiries we receive from our clients about [Smart Courses LMS for Confluence](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview). From features-specific queries to general best practices, our Q&A series has got you covered. [Stay in the loop ](https://creativas.io/#:~:text=November%2028%2C%202023-,Newsletter,-Stay%20in%20the)as we cross-share our knowledge and experience to help you navigate the best Confluence experience.

## Who has the right to create a course?

“**On the Confluence cloud version of Smart Courses, permissions to create courses match the page creation permissions.**” as mentioned in [Smart Courses documentation](https://help.creativas.io/lms/permissions-cloud-8912905.html#Permissions%5BCloud%5D-PermissionsforusingSmartCourses).

[![](https://creativas.io/wp-content/uploads/2023/01/create-edit-courses-permissions.png)](https://creativas.io/wp-content/uploads/2023/01/create-edit-courses-permissions.png)Course Creation permissions in Smart CoursesBy default, course creators/contributors can view the [metrics of the courses](https://creativas.io/metrics-in-smart-courses-for-confluence-lms#:~:text=Global%20metrics%20overview-,Course%20metrics%3A,-If%20your%20use) they created even if they are not admins in Confluence or Smart Courses.

## Do we support pre-built courses or course templates?

The short answer is that we don’t support pre-built courses in Smart Courses for Confluence. As part of the app strategy, we allow Confluence users to design courses while adding their own content, from Confluence pages, videos, and images, to embedding HTML and much more. We support [8+ content types in Smart Courses](https://help.creativas.io/lms/learning-capsules-1180933.html) that enable you to create your own course templates.

[![](https://creativas.io/wp-content/uploads/2023/01/capsules.gif)](https://creativas.io/wp-content/uploads/2023/01/capsules.gif)Content types in Smart Courses## Can Confluence users assign courses to themselves?

Confluence users who have basic permissions and are not course creators can’t assign courses to themselves. The course creators/contributors are the ones responsible for that.

## Can course creators/contributors assign courses to themselves?

Some use cases like auditing, for example, require the course creators and contributors to have sessions and track their learning journey, just like the Confluence users in their team. That’s feasible with Smart Courses if you enable the option “Allow contributors enrollment” from the course configuration.

ℹ️ Important info: The following steps must be followed precisely in order for the assignment to function properly.

1. Open course configuration
2. Choose “Enrollment”
3. Enable “[Allow contributors enrollment](https://help.creativas.io/lms/course-configuration-1180937.html#Courseconfiguration-Enrollment:~:text=Allow%20contributors%20enrollment%3A)“
4. Save the course
5. Assign the course to yourself

You will get an assignment email, and your name will appear in the course metrics with the tag “Assigned.”

[![](https://creativas.io/wp-content/uploads/2023/01/steps-to-self-assignment.png)](https://creativas.io/wp-content/uploads/2023/01/steps-to-self-assignment.png)Contributors/creators self-assignment steps/results## If they click on another tab, does the minimum reading time of a capsule freeze?

If a user decides to switch to another tab while the minimum reading time is counting down, it should be frozen to ensure that the attendees spend that time on the capsule.

## Wrap up

We will continue tackling a range of questions that are frequently asked by our clients each period of time.

If you have questions you want answers to, please do not hesitate to write them in the comments section of this blog post.

Stay tuned for the upcoming Q&A blog post.😉

 [ Try Smart Courses for Confluence ](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=server&tab=overview)

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Documentation, Learning, LMS

---

### [Increase your Confluence page engagement with these cool new features](https://creativas.io/increase-your-confluence-page-engagement-with-these-cool-new-features)

**Published:** May 20, 2022
**Author:** Salma Sahnoun

**Excerpt:** Confluence never fails to amaze us every time with the new features and improvements they make. Discover with us some of the newest features we use in Creativas from the latest release of Confluence Q1 2022.

**Content:**

[Confluence](https://www.atlassian.com/software/confluence "https://www.atlassian.com/software/confluence") never fails to amaze us every time with the new features and improvements they make. Discover with us some of the newest features we use in Creativas from the latest release of Confluence Q1 2022.

## Customizable panels

Confluence always makes sure to provide the best way to keep your pages as informative and clear as possible. One of the best ways for that is using panels macro. They present a great way to highlight important information on the page. Info, Note, Success, Warning, and Error are the panels we’re used to finding in the macros section.

[![](https://creativas.io/wp-content/uploads/2022/05/panel-macros.png)](https://creativas.io/wp-content/uploads/2022/05/panel-macros.png)Panels macro for ConfluenceHowever, Confluence lately released the “custom panel,” which allows you to customize your panel with an emoji and a color to convey a message or break down a reminder or highlight.

[![](https://creativas.io/wp-content/uploads/2022/05/Custom-panel.png)](https://creativas.io/wp-content/uploads/2022/05/Custom-panel.png)The new Custom panel macro for Confluence## Page creation shortcut

To make page creation on your personal space easier, [Confluence](https://www.atlassian.com/software/confluence "https://www.atlassian.com/software/confluence") released this new cool trick that allows you to create pages directly from your browser. Just type make.page and press enter and a new Confluence page will be opened.

PS: You can bookmark the URL to find it ready each time.

[![](https://creativas.io/wp-content/uploads/2022/05/Untitled-design-5.gif)](https://creativas.io/wp-content/uploads/2022/05/Untitled-design-5.gif)Shortcut for Confluence page creationIf you’re wondering whether this applies to other spaces, it actually doesn’t. However, it’s very easy to [move pages](https://support.atlassian.com/confluence-cloud/docs/move-copy-and-hide-pages/#:~:text=your%20chosen%20location.-,To%20move%20a%20page%20to%20a%20different%20space%3A,-Navigate%20to%20and "https://support.atlassian.com/confluence-cloud/docs/move-copy-and-hide-pages/#:~:text=your%20chosen%20location.-,To%20move%20a%20page%20to%20a%20different%20space%3A,-Navigate%20to%20and") from one space to another.

[![](https://creativas.io/wp-content/uploads/2022/05/Move-a-page.gif)](https://creativas.io/wp-content/uploads/2022/05/Move-a-page.gif)How to move a Confluence page from one space to another?## Smart links

Links are always a quick way to transfer information to the reader, and Confluence has been providing some smart options to showcase this information in a visually appealing manner. That being said, you’re definitely familiar with Smart Links in Confluence if you ever pasted a URL in a Confluence page or Jira ticket. It is a feature that’s been rolling out in Confluence for a long time introducing 3 types of hyperlinks, as shown below:

- URL
- Inline
- Card

[![](https://creativas.io/wp-content/uploads/2022/05/links.png)](https://creativas.io/wp-content/uploads/2022/05/links.png)Smart linksHowever, lately, Confluence has added “Confluence Smart Link embed,” which is about embedding Confluence pages on your [Atlassian](https://www.atlassian.com/ "https://www.atlassian.com/") tools like [Jira](https://www.atlassian.com/software/jira "https://www.atlassian.com/software/jira"), [Trello](https://trello.com/en "https://trello.com/en"), and of course, the Confluence page body or comments. The objective is to minimize clicks from one page to another and not constantly switch from one tool to another.

ℹ️Take into consideration that the “[display embed](https://community.atlassian.com/t5/Confluence-articles/Full-speed-embed-Introducing-a-new-way-to-Smart-Link/ba-p/1911946 "https://community.atlassian.com/t5/Confluence-articles/Full-speed-embed-Introducing-a-new-way-to-Smart-Link/ba-p/1911946")” is applicable to anything that can be previewed; a [Figma](https://www.figma.com/ "https://www.figma.com/") file, a [Google drive](https://www.google.com/drive/ "https://www.google.com/drive/") document, and more.

[![](https://creativas.io/wp-content/uploads/2022/05/Untitled-design-4.gif)](https://creativas.io/wp-content/uploads/2022/05/Untitled-design-4.gif)Display embed in Confluence## Get to know more about Confluence pages

Sometimes it’s hard to decide if you need a ready-to-use template from Confluence or to create your own template. Confluence provides its users [with more than 100 templates](https://www.atlassian.com/blog/confluence/7-ways-to-get-your-work-noticed-in-confluence?utm_source=newsletter-email&utm_medium=email&utm_campaign=confluence-digest-sla-JAN_EML-12077&jobid=105388387&subid=1638313217#:~:text=2.%2040%20new%20templates%20to%20jumpstart%20your%20content%20%C2%A0) out of the box, but if you’re creating your own template, you must be aware of the different features and tricks you could use to create a visually appealing and engaging page.

We prepared this video to help you get the most out of your Confluence pages.

## Turn your pages into presentations

We all struggled with integrating our Confluence pages into Google sliders or PowerPoint to present reports to our teams. Well, Confluence has a solution for that.😉

The new feature “Presenter Mode” is made to present your Confluence pages without using a third-party app. The cool part is that you can do that without any distractions on the screen; the sidebar and toolbar are removed and you can go section by section in your presentation.

[![](https://creativas.io/wp-content/uploads/2022/05/ezgif.com-gif-maker-4.gif)](https://creativas.io/wp-content/uploads/2022/05/ezgif.com-gif-maker-4.gif)Presenter mode in Confluence

Wait! That’s not it!

Viewers can add live comments and feedback to the presentation by scanning the QR code presented on the screen.

[![](https://creativas.io/wp-content/uploads/2022/05/QR-code.png)](https://creativas.io/wp-content/uploads/2022/05/QR-code.png)QR code in the presenter mode in ConfluenceBut don’t worry! These comments will not distract you as a presenter because they will not show up unless you quit the presenter mode.

## Turn your tables into graphs

Bringing data to your Confluence pages is always a great idea to add more accurate and concise information. But what’s greater, is showcasing these data in a visual way to give the reader a simplified and smooth way to read it.

Now, you can turn your tables into charts, bars, or lines for more significant insights and customize them the way you want.

[![](https://creativas.io/wp-content/uploads/2022/05/ezgif.com-gif-maker-2.gif)](https://creativas.io/wp-content/uploads/2022/05/ezgif.com-gif-maker-2.gif)Customizable graphs in Confluence pagesIf you want to learn more about [Confluence](https://www.atlassian.com/software/confluence "https://www.atlassian.com/software/confluence")’s new features for Q1 2022, you can read their blog from [here](https://www.atlassian.com/blog/confluence/7-ways-to-get-your-work-noticed-in-confluence?utm_source=newsletter-email&utm_medium=email&utm_campaign=confluence-digest-sla-JAN_EML-12077&jobid=105388387&subid=1638313217 "https://www.atlassian.com/blog/confluence/7-ways-to-get-your-work-noticed-in-confluence?utm_source=newsletter-email&utm_medium=email&utm_campaign=confluence-digest-sla-JAN_EML-12077&jobid=105388387&subid=1638313217") or this [article](https://community.atlassian.com/t5/Confluence-articles/What-s-New-in-Confluence-Cloud-Feb-amp-March-2022-Edition/ba-p/1968934 "https://community.atlassian.com/t5/Confluence-articles/What-s-New-in-Confluence-Cloud-Feb-amp-March-2022-Edition/ba-p/1968934") on the Atlassian community.

**Categories:** Confluence

**Tags:** Charts, Confluence, Highlight, Sliders, Tables

---

### [5 questions to ask yourself in order to create high impact e-training courses](https://creativas.io/5-questions-to-ask-yourself-in-order-to-create-high-impact-e-training-courses)

**Published:** August 24, 2021
**Author:** Salma Sahnoun

**Excerpt:** Since many companies switched to virtual learning, AKA e-learning, it became mandatory to pay more attention to teams' Training and Development (T&D). That's why more effort has to be put into the quality of courses to impact the teams' learning. Different strategies are put on the table, and it's up to you to choose what best suits your team and your business goals.

**Content:**

Since many companies switched to virtual learning, AKA e-learning, it became mandatory to pay more attention to teams’ Training and Development (T&D). That’s why more effort has to be put into the quality of courses to impact the teams’ learning. Different strategies are put on the table, and it’s up to you to choose what best suits your team and your business goals.

The use of learning management systems made this easier than ever, but still carefully preparing for your courses is a must. You can’t just throw content to them. Wise planning for the e-training courses should be done by the concerned people in the organization. Generally, managers or leaders are the course creators because they know exactly what their teams need.

This blog hopes to serve 5 critical pre-training questions briefly to help course creators ensure high-impact e-training courses.

You need to ask yourself 5 questions before starting to create the course.

##### The “WHY?”

**Why** are you assigning this course to your team? Define the objective behind every course. Why are you having your team go through an e-learning session? It is essential to point out the goal of the training. You have to set a list of goals that your team needs to accomplish by the end of the year.

A big part of the “why” is about your team and their needs. To better understand them, you should look closely at their technical disparities, goals, motives, and the gap between where they are now, and where they should be.

When you fully understand your team, it will be easy to find courses’ ideas because it’s the needed skill that will benefit the organization that matters. Make sure your team comprehends the goal and the gain behind the course so that you achieve the course effectiveness needed. Try always to address courses related to the job to boost productivity within that position.

##### The “WHAT?”

**What** are they going to learn? It’s more about the content here. Focus on giving your team relevant information to their job positions. If you’re leading an IT team, you don’t have to teach them about customer relations or how to generate sales with a customer. Remember when we were in school, and we used to get annoyed by subjects that have no relevance to our studies. Like, am I ever going to use this?

It’s crucial to [detect the correct content](https://creativas.io/sales-training-create-customized-courses-using-smart-courses "https://creativas.io/sales-training-create-customized-courses-using-smart-courses") and make it relatable to the team as much as possible, like that you ensure a satisfied and acknowledged team and so a productive one.

##### The “WHEN?”

**When** are they taking the course? You have two options here. Either schedule a time for the course, or you can implement [just-in-time e-learning](https://creativas.io/tips-on-how-to-improve-teams-productivity-with-e-learning "https://creativas.io/tips-on-how-to-improve-teams-productivity-with-e-learning") like previously mentioned in our blog post. It’s your choice here, depending on your teams’ preferences & availability. You can try both and see which one impacts better on your team.

##### The “WHERE?”

**Where** are they attending the e-training course? You may get confused here by thinking we’re talking about the place. Since it’s virtual learning, so it’s home by default. But that’s not the answer to the question. We’re referring to the LMS tool.

We talked before about [using an engaging LMS tool](https://creativas.io/tips-on-how-to-improve-teams-productivity-with-e-learning "https://creativas.io/tips-on-how-to-improve-teams-productivity-with-e-learning") as it’s the most important part of e-learning. The tool should be compatible with all content types to make sure you insert visual and audio aids in addition to the text. The aim of the course is to leave a high impact on the learners, and this is unreachable if you’re not using the right LMS tool.

If you’re still deciding which tool to buy, you should probably look at our app [Smart Courses for Confluence](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview "https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?hosting=cloud&tab=overview").

##### The “HOW?”

**How** should the content be? It should be impactful and compelling. The content is as important as the LMS tool. It would be best if you created something catchy that will teach the learners and entertain them.

The content should include quiz games, questions, or even fun videos or gifs to make it more engaging. Playing has always been fun for us since we’re little. We teach kids through playing, and this concept is still applicable till now and will always be. But not only kids can be taught through playing, adults as well. “Applying this concept has led to the term gamification that is used to describe an innovative approach using game mechanics in a non-gaming context (Deterding et al. 2011). It is an interdisciplinary approach seeking to motivate users to achieve certain behavioral or psychological outcomes (e.g., learn faster, complete their personal profile, daily use of a specific platform” (Stieglitz et al. 2017)

Researches showed that implementing gamification has a high impact on learners. “Recent psychological studies have shown that enhancing (with game elements) information systems resulted in a significant increase of software adoption in business environments, which in turn had a positive impact on the effectiveness and efficiency of employees.” (Herzig et al. 2012a, b)

We talked about [Team Buiding content](https://creativas.io/contribute-to-team-building-in-post-covid-era-using-smart-courses-for-confluence "https://creativas.io/contribute-to-team-building-in-post-covid-era-using-smart-courses-for-confluence") in a previous blog post, where we gave examples of engaging course activities. You can take those as examples, or you can create your own impactful training courses based on the session’s aim. Do not forget always to align your [business goals with your training courses](https://creativas.io/sales-training-create-customized-courses-using-smart-courses "https://creativas.io/sales-training-create-customized-courses-using-smart-courses"). Teams have to be constantly aware of what they’re working towards and what they should acknowledge by the end.

##### Briefly:

 [![](https://creativas.io/wp-content/uploads/2021/08/Frame-124-150x150.png)](https://creativas.io/wp-content/uploads/2021/08/Frame-124.png "Frame 124") 

 [![](https://creativas.io/wp-content/uploads/2021/08/Frame-125-150x150.png)](https://creativas.io/wp-content/uploads/2021/08/Frame-125.png "Frame 125") 

 [![](https://creativas.io/wp-content/uploads/2021/08/Frame-126-150x150.png)](https://creativas.io/wp-content/uploads/2021/08/Frame-126.png "Frame 126") 

 [![](https://creativas.io/wp-content/uploads/2021/08/Frame-127-150x150.png)](https://creativas.io/wp-content/uploads/2021/08/Frame-127.png "Frame 127") 

 [![](https://creativas.io/wp-content/uploads/2021/08/Frame-128-150x150.png)](https://creativas.io/wp-content/uploads/2021/08/Frame-128.png "Frame 128") 

 [![](https://creativas.io/wp-content/uploads/2021/08/Frame-129-150x150.png)](https://creativas.io/wp-content/uploads/2021/08/Frame-129.png "Frame 129") 

##### [Try *Smart Courses* for Confluence](https://marketplace.atlassian.com/apps/1216979/learnup-for-confluence-lms?hosting=server&tab=overview "https://marketplace.atlassian.com/apps/1216979/learnup-for-confluence-lms?hosting=server&tab=overview")

**Categories:** Smart Courses for Confluence

**Tags:** Confluence, Learning, Learning management, LMS, Training

---


## Pages

### [Home](https://creativas.io/)

**Published:** August 8, 2019
**Author:** Hichem Jouini

**Content:**

## Rethink the way you work

We build the simplest tools to help people collaborate and share experiences. We truly believe that providing easy-to-use apps will contribute to successful transformations.

 ![](https://creativas.io/wp-content/uploads/2020/10/P0.svg) 

  ![](https://creativas.io/wp-content/uploads/2020/10/cisco.svg)![](https://creativas.io/wp-content/uploads/2020/10/samsung.svg)![](https://creativas.io/wp-content/uploads/2020/10/netflix.svg)![](https://creativas.io/wp-content/uploads/2022/05/apple.svg)![](https://creativas.io/wp-content/uploads/2020/10/airbus.svg)![](https://creativas.io/wp-content/uploads/2020/10/un.svg)

 ![](https://creativas.io/wp-content/uploads/2020/10/P1.svg) 

# Boost team collaboration at workplace

Our powerful apps bring together collaborative tools into one simple and easy-to-use environment delivering a seamless productivity space to support your business in its journey towards a modern workplace.

 ![Gold Marketplace Partner](https://creativas.io/wp-content/uploads/2021/01/Gold_partner-1.svg) 

With more than 20 years of cumulative experience in the Atlassian ecosystem, we deliver top-rated apps for thousands of users. Performance, Security and continuous Support are the core pillars of our customers success.

 ![](https://creativas.io/wp-content/uploads/2020/10/P2.svg) 

 ![Soc2](https://creativas.io/wp-content/uploads/2026/01/PS-Badge_SOC2Type2-1-5.png) 

## SOC 2 Type II Certified

Creativas is proud to announce that it has achieved SOC 2 Type II compliance, a leading standard for managing customer data with enterprise-grade security. This certification reflects our commitment to the highest standards of security, availability, processing integrity, confidentiality, and privacy, ensuring a secure and reliable apps for our users.

[Trust Center](https://trust.creativas.io/)

Users enjoyed using our apps

App installs from Atlassian marketplace

Apps support satisfaction rate

### Revamp teamwork and learning

Check out our Apps:

  [![](https://creativas.io/wp-content/uploads/2020/10/lernup-logo-svg.svg)](https://creativas.io/smart-courses-for-confluence-lms)#### Smart Courses

Build your learning management solution within Confluence 

 [![](https://creativas.io/wp-content/uploads/2020/10/smart-terms.svg)](https://creativas.io/smart-terms-for-confluence-glossary)#### Smart Terms

Smart glossary and a powerful definition engine for Confluence 

 [![](https://creativas.io/wp-content/uploads/2020/10/smartimages.svg)](https://creativas.io/smart-images-for-confluence)#### Smart Images

All in one image toolkit for Confluence 

 [![](https://creativas.io/wp-content/uploads/2020/10/smarttables.svg)](https://creativas.io/smart-tables-for-confluence)#### Smart Tables

Powerful Excel functions and filtering features 

### Simply a long-awaited platform

![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)Providing an appealing and easy-to-use interface both for course creators and course participants.

#### Marie

###### Emil Frey

### Very fast support!

![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)For me the best glossary plugin on the whole marketplace.

#### Eric

###### Netcologne

### Finally a usable solution

![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)Finally, someone built a usable solution for building courses in Confluence! Great start!

#### Alex

###### Genesis III

     [ ![Compliance training](https://creativas.io/wp-content/uploads/2026/09/How-to-deliver-BAI-Compliance-training-in-Confluence_.png) ](https://creativas.io/how-to-deliver-bai-compliance-training-in-confluence) [### How to deliver BAI Compliance training in Confluence?](https://creativas.io/how-to-deliver-bai-compliance-training-in-confluence)Bring compliance training into Confluence with Smart Courses. Learn how compatible BAI/ProSight SCORM courses can be assigned, tracked, and accessed…

 [Read Story](https://creativas.io/how-to-deliver-bai-compliance-training-in-confluence) 

 [Smart Courses for Confluence](https://creativas.io/category/smart-courses)September 8, 2026

 [ ![](https://creativas.io/wp-content/uploads/2026/09/thumbnail-SQL.png) ](https://creativas.io/sql-views-for-confluence-tables-query-large-datasets-without-leaving-confluence) [### SQL views for Confluence tables: query large datasets without leaving Confluence](https://creativas.io/sql-views-for-confluence-tables-query-large-datasets-without-leaving-confluence)Smart Tables introduces SQL Views for Confluence, giving teams a more powerful way to explore large datasets. Write SQL directly…

 [Read Story](https://creativas.io/sql-views-for-confluence-tables-query-large-datasets-without-leaving-confluence) 

 [Smart Tables](https://creativas.io/category/smart-tables)September 3, 2026

 [ ![](https://creativas.io/wp-content/uploads/2026/09/How-do-Atlassian-AI-definitions-explain-terms-and-what-makes-Lexi-different.png) ](https://creativas.io/how-atlassian-ai-definitions-explain-terms-and-what-makes-lexi-smart-terms-glossary-ai-assistant-different) [### How do Atlassian AI definitions explain terms, and what makes Lexi, Smart Terms Glossary AI Assistant, different?](https://creativas.io/how-atlassian-ai-definitions-explain-terms-and-what-makes-lexi-smart-terms-glossary-ai-assistant-different)Atlassian AI definitions explain unfamiliar terms instantly, but they can't replace a governed glossary. Discover how Lexi combines AI-powered glossary…

 [Read Story](https://creativas.io/how-atlassian-ai-definitions-explain-terms-and-what-makes-lexi-smart-terms-glossary-ai-assistant-different) 

 [Smart Terms](https://creativas.io/category/smart-terms)August 12, 2026

---

### [SQL Views for Confluence Tables](https://creativas.io/sql-views-for-confluence-tables)

**Published:** September 3, 2026
**Author:** Hedi Chouayakh

**Content:**

[ ![](https://creativas.io/wp-content/uploads/2026/08/Container-3.png) ](https://help.creativas.io/smart-tables/cloud/how-to-add-a-smart-table-72384534.html?utm_medium=inapp&utm_source=Whatsnew&utm_campaign=smarttables&utm_content=onboarding) 

  ##  You don’t need to know SQL to use SQL.

Ask your data a question in plain language.
Smart Tables’ AI mode writes the query, runs it, and gives you the answer.

     ![](https://creativas.io/wp-content/uploads/2026/08/soc.svg)   SOC 2 Type II  

   ![](https://creativas.io/wp-content/uploads/2026/08/forge-1.svg)   Forge developed  

   ![](https://creativas.io/wp-content/uploads/2026/08/run-1.svg)   Runs on Atlassian  

   ![](https://creativas.io/wp-content/uploads/2026/08/installs.svg)   900 Happy customers  

[ Try SQL and AI mode ](https://marketplace.atlassian.com/apps/1218080/smart-tables-for-confluence-table-filter-charts?hosting=cloud&tab=overview&utm_medium=website&utm_source=mainCTA&utm_campaign=smarttables&utm_content=SQL)

# When your questions get complex, filters aren’t always enough

    ![](https://creativas.io/wp-content/uploads/2026/09/ip.svg) 

#### Complex reporting 

Questions about project status, budgets, risks, or progress often require several filters, formulas, or separate reports. 
The data is already in Confluence, but getting the exact view you need can take time.

 ![](https://creativas.io/wp-content/uploads/2026/09/iop.svg) 

#### SQL knowledge as a barrier

SQL can answer more complex questions, but not everyone knows how to write it.
That often leaves teams dependent on technical users for queries they should be able to answer themselves.

[ See how it works ](https://help.creativas.io/smart-tables/cloud/sql-table-260145168.html?utm_medium=website&utm_source=mainCTA&utm_campaign=smarttables&utm_content=SQL)

 ![](https://creativas.io/wp-content/uploads/2026/09/poi.svg) 

#### One question, another report

“Which projects are over budget?” or “What high-priority tasks are overdue?” shouldn’t require rebuilding a report every time. 
Teams need a faster way to query the same data for different questions.

  How it works?

# From question to answer in seconds

         Ask exactly what you need 

Go beyond simple filters with SQL queries that answer complex questions across your data.

     No SQL experience required 

Use AI Mode to describe your request in plain language and automatically generate the SQL query.

     Keep your source data safe 

Every query creates its own SQL View. Your original Smart Table remains untouched.

     Save and reuse queries 

Create reports once, save them, and run them again whenever your data changes.

     Built for advanced reporting 

Combine multiple conditions, sort, filter, group, and summarize data in a single query.

     Native to Confluence 

SQL Views work directly inside Smart Tables with no external databases or integrations required.

 [ Read more](https://creativas.io/sql-views-for-confluence-tables-query-large-datasets-without-leaving-confluence)

![Why teams choose SQL in Smart Tables](https://creativas.io/wp-content/uploads/2026/08/Why-teams-choose-SQL-in-Smart-Tables.png)

  ### Get Smart Courses full demo!

We’ll never share your email address

Who it’s for

# Built for every team that lives in Confluence

Smart Tables helps teams get more value from the data they already manage in Confluence. Instead of exporting tables, creating separate reports, or combining several filters manually, teams can use SQL to answer more specific questions directly from their Smart Tables.

- **Project teams:**
    Identify overdue work, high-risk projects, blocked tasks, priorities, owners, and progress across large project tables.
- **Finance teams:**
    Compare budgets with actual spending, find cost variances, filter by department, and create focused views for recurring reviews.
- **Operations teams:**
    Analyze workloads, resources, statuses, deadlines, and other operational data without rebuilding the same report every time.
- **Leadership teams:**
    Turn detailed tables into clearer views that surface the information needed for portfolio reviews, planning, and decision-making.
- **HR and people teams:**
    Query onboarding trackers, training records, employee data, or internal processes using multiple conditions at once.
- **Any Confluence user:**
    Ask a question in plain language with AI mode, making advanced table analysis accessible even without SQL experience.

[Watch it on YouTube](https://youtube.com/shorts/nS532I8qiUA)

  # Stop waiting on someone else to run the query

Ask your questions, Get your answers, Live!

[Book a live call ](https://calendly.com/creativas)

### Reliable, Feature-Rich

![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)

Thanks for fast support and new functions in your product. I will use this plugin in my work. Recomend.

#### Przemysław Ceniuk

### Exactly What You Need

![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)

Simply added basic functionality that solves 99% of the daily needs.

#### Manuel Schaffner

### Simple, Effective, Essential

![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)

A very useful app. However the high rating is primarily for the excellent support by Creativas. Highly recommend!

#### Sarah K.

---

### [Smart Tables for Confluence](https://creativas.io/smart-tables-for-confluence)

**Published:** August 10, 2018
**Author:** Hichem Jouini

**Content:**

# Add powerful Excel functions, filtering and reporting features to native Confluence Tables

[Try it now](https://marketplace.atlassian.com/apps/1218080/?utm_medium=website&utm_source=Websitebar&utm_campaign=smarttables)

  ![](https://creativas.io/wp-content/uploads/2020/10/netflix.svg)![](https://creativas.io/wp-content/uploads/2020/10/samsung.svg)![](https://creativas.io/wp-content/uploads/2020/10/cisco.svg)![](https://creativas.io/wp-content/uploads/2020/10/ea.svg)![](https://creativas.io/wp-content/uploads/2020/10/nintendo.svg)![](https://creativas.io/wp-content/uploads/2020/10/un.svg)

# Transform Native Confluence Tables into Smart, Interactive experiences

Easily enhance your Confluence tables with 390+ Excel functions, inline editing, advanced filters, and pivot tables. Perform calculations, build formulas, visualize data with charts, and collaborate in real time no extra tools required. Smart Tables for Confluence makes it interactive, dynamic, and ready for reporting.

 ![](https://creativas.io/wp-content/uploads/2026/02/Smart-Tables-for-Confluence-website-1536x1125.png) 

  ![slide](https://creativas.io/wp-content/uploads/2026/09/slide.png)

##  Add SQL and AI queries

Smart Tables SQL lets you turn one table into the exact view you need. Filter, sort, group, and combine conditions without creating duplicate tables.

Write your own SQL query, or describe what you want to see and let AI generate it for you. Save different views in tabs and switch between them whenever you need.

SQL comes built into Smart Tables. No separate tool or setup required.

[Explore SQL ](https://creativas.io/sql-views-for-confluence-tables) 

#### **Formulas in Confluence Tables**

Apply 390+ Excel formulas directly in your Confluence tables to calculate, convert, and summarize data.

#### **Inline editing**

Instantly update data within the Confluence page view using inline editing.

#### **Powerful filtering capabilities**

Filter rows and columns with advanced options text, date, number, dropdowns and more.

#### **Dynamic charts**

Generate bar, line, pie, and more charts from your data tables with responsive themes.

#### **Pivot Tables in Confluence**

Quickly summarize and analyze your data, making it easier to find insights and make decisions

#### **Real-time collaboration** 

live editing using the Spreadsheets macro Excel-like power for Confluence.

[Try it now](https://marketplace.atlassian.com/apps/1218080/?utm_medium=website&utm_source=Websitebar&utm_campaign=smarttables)

 ![](https://creativas.io/wp-content/uploads/2026/02/12345-1024x295.png) 

[Check it out](https://creativas.io/agc)

  # Turn Confluence data into insights 

   ### Get Inspired

  #### Guides

 Explanatory guides to help you organize and manage data in Confluence with Smart Tables. 

[Explore](https://creativas.io/smart-tables-resources) 

#### How-Tos 

Mini YouTube tutorials to get the best out of Smart Tables for Confluence.

[Watch Now](https://www.youtube.com/watch?v=ngXBP9Hf6Xk&list=PLvfpaMmcAwP59z7D-Z5k9kj89tPwpSEXp) 

#### Documentation

 Learn how to build and manage structured tables in Confluence with Smart Tables. 

[Read](https://help.creativas.io/smart-tables?utm_medium=website&utm_source=documentation&utm_campaign=smarttables)

---

### [Smart Terms- Glossary](https://creativas.io/smart-terms-glossary)

**Published:** August 10, 2018
**Author:** Hichem Jouini

**Content:**

# Create terms definitions & Integrate a consistent glossary for Confluence & Jira

[Try it now](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary)

  ![](https://creativas.io/wp-content/uploads/2022/05/warnermedia.svg)![](https://creativas.io/wp-content/uploads/2020/10/nissan.svg)![](https://creativas.io/wp-content/uploads/2020/10/mozilla.svg)![](https://creativas.io/wp-content/uploads/2020/10/ea.svg)![](https://creativas.io/wp-content/uploads/2020/10/1and1.svg)![](https://creativas.io/wp-content/uploads/2020/10/denso.svg)

## Bring your Confluence & Jira Glossary to the next level

Smart Terms allows you to define, manage, and relate vocabulary and terms to create a powerful glossary for Confluence and Jira

Boost term definitions with additional information like synonyms, acronyms, idioms, enriched media (PDFs, images, videos & HTML) and more.

Easily identify terms through a customizable highlight engine across your Confluence pages and spaces.

 ![](https://creativas.io/wp-content/uploads/2026/02/Smart-Terms-website.png) 

  ![Pop-up dialog titled 'Terms generated' listing several terms with checkboxes, shown over a Lexi: Glossary Assistant page.](https://creativas.io/wp-content/uploads/2026/08/What-Lexi-1.png)

## Meet Lexi, your AI glossary assistant

Lexi doesn’t assume. She reads your space or an uploaded file, like a PDF or Excel file, finds the terms that need defining, and drafts definitions for you.

Review the generated terms, edit the definitions if needed, and approve the ones you want to add to your glossary.

Lexi comes built into Smart Terms Glossary. No separate tool or setup required.

[Explore Lexi](https://creativas.io/lexi-smart-terms-glossary-ai-assistant)

#### Simple terms management

Create, edit, import and export terms within Confluence spaces

#### Powerful highlight engine

High performance even with thousands of terms

#### Multi-language support

 Translate glossary terms with 24+ languages available

#### Interactive terms

Per term medias gallery (images, videos, pdf, and any embed code, prezi, slideshare…)

#### Connected terminology

Related vocabulary (synonyms, acronyms, idioms and others)

#### Fully customizable styling

Limitless appearance customization with color palettes and real time preview

#### Empowered search capabilities

Find terms in glossaries and in Confluence search box

#### Related glossary terms

Define and create relations between glossary terms

####  AI generated defintions

Use AI definitons and edit directly within the term editor

[Try it now](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary)

### Great UX and admin options

![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)

The app works nicely as intended. I appreciate the UX for the end user and the intuitive and flexible admin capabilities.

###### Eilon Shalev

### Easy to use app

![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)

The app is easy to use, easy to add terms, and easy to update terms. It's very helpful that we can also publish a page with the list of terms that someone can easily browse.

###### Marie Kaufman

### Very fast support!

![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)

For me the best glossary plugin on the whole marketplace.

###### Eric

### Great support

![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)

The ease of use, import capabilities and quality of support are really what makes it stand out.

###### Thomas Rieder

   ### Get Inspired

  #### Guides

Helpful and direct infographics to guide your Confluence glossary to the next level.

[Explore](https://creativas.io/smart-terms-resources) 

#### How-Tos

Mini YouTube Tutorials to demonstrate how to use the different features of Smart Terms for Confuence.

[Watch now](https://creativas.io/smart-terms-resources) 

#### Documentation

Learn how to manage terms definitions in Confluence with an easy to navigate and up-to-date doc.

[Read](https://help.creativas.io/app/terms/smart-terms-documentation-5570567.html?utm_medium=website&utm_source=documentation&utm_campaign=smartterms)

---

### [DPA - Data Processing Addendum](https://creativas.io/dpa-data-processing-addendum)

**Published:** January 3, 2025
**Author:** Khawla Issaoui

**Content:**

# DPA – Data Processing Addendum

Effective starting: January 1st, 2025

Last updated: September 3rd, 2026

Data Processing Agreement (DPA) pursuant to Art. 28 (3) GDPR between the customer (“Controller”) and CREATIVAS FZCO**,** Dubai Silicon Oasis, United Arab Emirates, with license number 16275 (“Processor”) (collectively also “Parties”).

### 1- Subject of the agreement

(1) The Processor shall provide the Controller with software solutions in accordance with the [Main Agreement](https://creativas.io/cloud-terms-of-use). In doing so, the Processor shall obtain access to personal data and shall process such data exclusively on behalf of and in accordance with the instructions of the Controller. The scope and purpose of the data processing by the Processor are set out in the Main Agreement. The Controller is solely responsible for assessing the permissibility of the data processing in accordance with Art. 6 (1) GDPR.

 (2) The Parties conclude the present agreement to specify the mutual rights and obligations under data protection law. In case of doubt, the provisions of this Agreement shall take precedence over the provisions of the Main Agreement.

 (3) The provisions of this Agreement shall apply to all activities related to the Main Agreement in which the Processor and its employees or persons authorized by the Processor come into contact with personal data originating from or collected for the Controller or otherwise processed on the Controller’s behalf.

 (4) The term of this Agreement shall be based on the term of the Main Agreement, unless the following provisions give rise to obligations or rights of termination going beyond this.

 (5) The provision of the contractually agreed data processing usually takes place in a member state of the European Union or another contracting state of the Agreement on the European Contractual Area (Decision 94/1/EC). If the Processor transfers Personal Data to subcontractors outside the EU or the EEA, they have previously agreed to comply with the standard data protection clauses pursuant to Commission Implementing Decision (EU) 2021/914 of 4.6.2021 and thus ensure an adequate level of data protection within the meaning of Art. 46 (2) lit. c GDPR.

(6) To the extent that Provider Processes Customer Personal Data protected by Data Protection Laws in one of the regions listed in [Annex 4 ](#annex4)(Region-Specific Terms), then the terms specified therein with respect to the applicable jurisdiction(s) will apply in addition to the terms of this DPA.

### 2- Type of data processed

The personal data to which the Processor will have access in the course of the performance of the Main Agreement are set out in [Annex 1](#annex1).

### 3- Controller’s right of instruction

 (1) The Processor may only collect, use or otherwise process data within the scope of the Main Agreement and in accordance with the instructions of the Controller; this applies in particular with regard to the transfer of personal data to a third country or to an international organization. If the Processor is required by the law of the European Union or the Member States to which it is subject to carry out further processing, it shall notify the Controller of these legal requirements prior to the processing.

 (2) The instructions of the Controller are initially defined by this Agreement and may thereafter be amended, supplemented or replaced by the Controller by individual written instructions. The authorized contact persons of each Party and the communication channel to be used are shown in [Annex 2](#annex2). Any changes shall be taken into account in a timely manner.

 (3) All instructions issued shall be documented by both the Controller and the Processor and shall be retained for the duration of their validity and subsequently for three additional full calendar years.

 (4) If the Processor is of the opinion that an instruction of the Controller violates data protection provisions, it shall notify the Controller thereof without undue delay. The Processor shall be entitled to suspend the implementation of the relevant instruction until it is confirmed or amended by the Controller. The Processor may refuse to implement an instruction that is obviously unlawful.

### 4- Basic obligations of the Processor

 (1) The Processor is obliged to observe the legal provisions on data protection and not to disclose information obtained from the area of the Controller to third parties or expose it to their access. Documents and data shall be secured against disclosure to unauthorized persons, taking into account the state of the art.

 (2) The Processor shall design the internal organization in its area of responsibility in such a way that it meets the special requirements of data protection. It shall ensure that it has taken all appropriate technical and organizational measures (TOMs) to adequately protect the data of the Controller pursuant to Art. 32 GDPR. The Processor is entitled to adapt measures to technical and organizational developments, provided that they do not fall short of the agreed standards.

 (3) The Processor has appointed as contact person for data protection: Firas Mkaouar, CREATIVAS FZCO, Dubai Silicon Oasis, Dubai, United Arab Emirates; e-mail: .

 (4) The persons employed in the data processing by the Processor are prohibited from collecting, using or otherwise processing personal data without authorization. The Processor shall oblige all persons entrusted by it with the processing and fulfillment of this Agreement (“Employees”) accordingly (obligation to confidentiality, Art. 28 (3) lit. b GDPR) and shall instruct them about the special data protection obligations resulting from this Agreement as well as the existing instruction and/or purpose limitation and shall ensure compliance with the aforementioned obligation with due care. These obligations must be formulated in such a way that they remain in force even after termination of this Agreement or the employment relationship between the Employee and the Processor. The obligations shall be proven to the Controller in an appropriate manner upon request.

### 5- Information obligations of the Processor

(1) In the event of disruptions, suspected data protection violations or breaches of contractual obligations of the Processor, suspected security related incidents or other irregularities in the processing of personal data by the Processor, by persons employed by it within the scope of the contract or by third parties, the Processor shall inform the Controller in writing without undue delay. The same shall apply to audits of the Processor by the data protection supervisory authority. The notification of a personal data breach shall contain the following information as far as possible:

 (a) a description of the nature of the personal data breach, including, to the extent possible, the categories and number of data subjects, the categories affected, and the number of personal data records affected;

 (b) a description of the probable consequences of the injury; and

 (c) a description of the measures taken or proposed by the Processor to address the breach and, where applicable, measures to mitigate its potential adverse effects.

 (2) The Processor shall immediately take the necessary measures to secure the data and to mitigate any possible adverse consequences for the data subject(s), inform the Controller thereof and request further instructions from the Controller.

 (3) The Processor shall furthermore be obligated to provide the Controller with information at any time insofar as the Controller’s data is affected by a violation pursuant to Paragraph 1.

 (4) If necessary, the Processor shall support the Controller in fulfilling the Controller’s obligations pursuant to Art. 33 and 34 GDPR in an appropriate manner (Art. 28 (3) sentence 2 lit. f GDPR). Notifications for the Controller pursuant to Art. 33 or 34 GDPR may only be made by the Processor after prior instruction by the Controller pursuant to 3 of this Agreement.

 (5) Should the Controller’s data at the Processor be endangered by attachment or seizure, by insolvency or composition proceedings or by other events or measures of third parties, the Processor shall inform the Controller thereof without undue delay, unless the Processor is prohibited from doing so by court or administrative order. In this context, the Processor shall immediately inform all competent bodies that the decision-making authority over the data lies exclusively with the Controller (Art. 4 No. 7 GDPR).

 (6) The Processor shall inform the Controller without undue delay of any significant changes to the security measures pursuant to 4 para. 2 of this Agreement.

 (7) The Processor and, if applicable, its representative shall keep a register of all categories of processing activities carried out on behalf of the Controller, which shall contain all information pursuant to Art. 30 (2) GDPR.

### 6- Control rights of the Controller

(1) The Processor shall demonstrate to the Controller compliance with the obligations set forth in this Agreement by appropriate means.

(2) If, in individual cases, inspections by the Controller or an auditor commissioned by the Controller are necessary, they shall be carried out during normal business hours without disrupting operations. The Processor may make the inspection dependent on prior notification with an appropriate lead time and on the signing of a confidentiality agreement regarding the data of other customers and the technical and organizational measures set up. If the auditor commissioned by the Controller is in a competitive relationship with the Processor, the Processor shall have a right of objection against him.

 (3) In order to carry out the control, the Processor only needs to permit such a person who is under a special obligation to maintain confidentiality, in particular with regard to information about the Processor’s operations, its equipment, the Processor’s business secrets and security measures. If the control is not carried out by a person already known to the Processor, such person must prove his legitimation by the Controller in writing at least ten calendar days before the control is carried out.

 (4) The Controller shall document the inspection result and notify the Processor thereof. In the event of errors or irregularities which the Controller discovers, in particular during the inspection of order results, he shall inform the Processor without undue delay. If facts are found during the inspection, the future avoidance of which requires changes to the ordered procedure, the Controller shall inform the Processor of the necessary procedural changes without undue delay.

### 7- Use of Subprocessors

(1) Within the scope of its contractual obligations, the Processor shall in principle be authorized to establish further subcontracting relationships with subprocessors (“Subprocessor Relationship”). The Processor shall carefully select subprocessors according to their suitability and reliability. The Processor shall oblige them in accordance with the provisions of this Agreement and in doing so shall ensure that the Controller can exercise its rights under this Agreement, in particular its audit and control rights. Upon request, the Processor shall provide the Controller with evidence of the conclusion of the aforementioned agreements with its subprocessors.

 (2) The subprocessors currently working for the Processor in accordance with Paragraph 1 are linked in [Annex 3](#annex3). The Processor will update the page. The Controller subscribe to the page mentioned in [Annex 3](#annex3) to get informed about any changes. The Controller may object within a reasonable period of time if an important reason under data protection law opposes the commissioning of the subprocessor.

 (3) If subprocessors in a third country are to be involved, this shall only be done under the conditions specified in 1 para. 5 sentence 2.

 (4) A Sub-processor Relationship within the meaning of the above provisions does not exist if the Processor commissions third parties with services that are to be regarded as purely ancillary services. These include, for example, postal, transport and shipping services, security and cleaning services, as well as telecommunication services without any specific reference to services provided by the Processor to the Controller.

### 8- Requests and rights of data subjects

(1) The Processor shall support the Controller as far as possible with appropriate technical and organizational measures in fulfilling the Controller’s obligations pursuant to Articles 12 to 22 and Articles 32 to 36 GDPR.

 (2) If a data subject asserts rights, such as the right to information, correction or deletion with regard to his/her data, directly against the Processor, the Processor shall forward the request to the Controller without undue delay, provided that an allocation to the Controller is possible according to the data subject. The Processor shall not be liable if the Data Subject’s request is not answered, not answered correctly or not answered in a timely manner by the Controller.

### 9- Liability

(1) The Controller and Processor are liable to data subjects in accordance with the provision set out in Art. 82 GDPR. The Processor shall coordinate any fulfillment of liability claims with the Controller.

(2) The Processor shall indemnify the Controller against all claims asserted by data subjects against the Controller due to the breach of an obligation imposed on the Processor by the GDPR or this Agreement or due to the noncompliance or breach of a lawful instruction separately issued by the Controller.

(3) The Processor does not have to indemnify the Controller if the data processing or measure giving rise to the Parties´ liability was carried out on the basis of instructions from the Controller. The same shall apply to measures that have been previously coordinated with the Controller. Coordination shall also be deemed to have taken place if a provision in this Agreement has been inserted at the request of the Controller.

(4) The Parties shall indemnify each other against liability to the extent that a Party proves that it is not responsible in any respect for the circumstance that caused the damage to a data subject. In all other respects, Art. 82(5) GDPR shall apply.

### 10- Termination of the main agreement and this agreement

(1) This Agreement shall remain valid after a termination of the Main Agreement for as long as the Processor has personal data which have been forwarded to him by the Controller or which he has collected for the Controller.

(2) The Processor shall return all documents, data and data carriers provided to it to the Controller after termination of the Main Agreement or at any time at the Controller’s request or delete them at the Controller’s request, unless there is an obligation to store the personal data under EU law or the laws of England and Wales. The Processor shall provide documentary evidence of the proper deletion.

(3) Upon termination of this Agreement, the Main Agreement shall also terminate, provided that it cannot be performed without the processing of personal data.

### 11- Final provisions

(1) Unless otherwise provided, declarations between the Parties shall be made in text form, whereby E-mail shall suffice.

(2) The Agreement shall be governed by and construed in accordance with the laws of England and Wales.Se

(3) Should one of the above provisions be or become invalid or should a provision that is necessary in itself not be included, this shall not affect the validity of the remaining provisions. The Parties shall endeavour to find a mutually agreeable provision in this case.

1. - [Software License Agreement](https://creativas.io/software-license-agreement)
    - [Cloud terms of use](https://creativas.io/cloud-terms-of-use)
    - [Support platform terms and conditions](https://creativas.io/support-platform-terms-and-conditions)
    - [Privacy Policy](https://creativas.io/privacy-policy)
    - [Service Level Agreement](https://creativas.io/service-level-agreement)
    - [Legal notice](https://creativas.io/legal-notice)
    - [DPA – Data Processing Addendum](https://creativas.io/dpa-data-processing-addendum)

  # Annex 1 – Purpose, nature of processing and categories of data subjects

The below tables describe the nature of personal data and categories of data subjects of the Controller that can generally be processed as part of the Processor’s service list.

In view of the nature of the service, the Controller acknowledges that the Processor can neither review nor maintain the below table. The Controller undertakes to notify the Processor of any changes to the table below (via the communication channel specified in [Annex 2](#annex2)).

### General processes

The following processes are available no matter which app or apps you use and regardless of whether you use Cloud or On-premise apps.

   **Process**

**Purpose of processing**

**Categories of processing**

**Customer support**

Help users from the Controller’s organization to resolve usage problems or error situations and thus contribute to the value of the app for the Controller and improvement of the apps and documentation.

In customer support usage problems or error situations are reported by users from the Controller’s organization via the mechanism described in [Annex 2](#annex2).

In the course of the support process, reporters might be asked to provide

- Confluence support zips including log files
- Page exports or space exports from Confluence
- Logs from the reporters’ browser console

Data is provided through the support tool (Jira Service Management, see [Annex 3](#annex3)). Reporters can choose to provide their mechanism of data transfer.

The received data is then analyzed manually or automatically for causes or indicators of reported usage problems or error situations.

**Atlassian license distribution**

The apps are only usable with valid licenses. Licenses; i.e. commercial, evaluation and community or academic licenses; are distributed through the Atlassian Marketplace

All data attached to a license under [my.atlassian.com](http://my.atlassian.com/) is transferred to the Processor.

The Processor will send informational emails when evaluating or using a new app via sub-processor (Mailchimp, see [Annex 3](#annex3)).

The Processor might also send transactional emails informing receivers about their licenses via sub-processor (Mailchimp, see [Annex 3](#annex3)).

### On-premise

The Processor’s on premise apps do not process data at the Processor or one of its sub-processors other than other than for the processes described above.

### Cloud

The following table describes the data processing of all Cloud apps of the Processor.

The General processes that also apply to all Cloud apps are described above.

Hosting depends on the app:

**Apps hosted on Atlassian Forge** (Smart Terms Glossary, Smart Images for Confluence, Smart Tables for Confluence): all End-User Data is processed and stored within Atlassian’s infrastructure (Atlassian Forge platform, including Forge hosted storage) under the Atlassian Forge Data Processing Addendum, and in the end user’s browser. The Processor does not operate its own infrastructure for these apps. Data stored in Forge hosted storage is pinned to the Controller’s Atlassian data residency location where configured.

**Apps hosted by the Processor** (Smart Courses for Confluence): the Processing is hosted on AWS (see [Annex 3](#annex3)).

    **App**

**Purposes of processing**

**Categories of processing**

**Categories of data subjects**

**Smart Courses for Confluence (LMS)**

Turn your Confluence into a learning management system.

- Edit and play courses
- Send email notifications to users
- Track course insights

- Course content

- Users of Confluence Cloud

**Smart Terms Glossary**

Turn Confluence into a seamless Wiki experience with a smart glossary and a powerful definition engine.

- Create and edit definitions (definitions index and app configuration stored in Atlassian Forge-hosted storage).
- Highlight definitions across Confluence pages and Jira work items (content is processed transiently in the user’s browser and Forge backend functions and is not stored by the app).
- The app qualifies for Atlassian’s “Runs on Atlassian” program: no End-User Data leaves Atlassian’s infrastructure.

Users of Confluence Cloud and Jira Cloud

**Smart Tables for Confluence**

Add powerful filtering, editing, excel-like calculation, and reporting features to your Confluence tables.

- The data is stored in Confluence and processed in the user’s browser and Atlassian Forge backend functions.
- The app qualifies for Atlassian’s “Runs on Atlassian” program: no End-User Data leaves Atlassian’s infrastructure.

Users of Confluence Cloud**Smart Images for Confluence**

All in one image toolkit for Confluence. Powerful editor, image maps, sliders, and galleries.

The data is stored in Confluence and Atlassian Forge-hosted storage and processed in the user’s browser and Atlassian Forge backend functions. The app qualifies for Atlassian’s “Runs on Atlassian” program: no End-User Data leaves Atlassian’s infrastructure.

Users of Confluence Cloud

  ## Annex 2 – Authorized persons, entitled persons, communication channel

  Authorized persons under this Agreement are the contacts listed at [my.atlassian.com](http://my.atlassian.com/) for the respective product identified by the SEN (Service Entitlement Number).

Instructions are to be transmitted by the following communication channel: E-mail to  or request via [service desk](https://creativas.atlassian.net/servicedesk/customer/portals).

  ## Annex 3 – Subprocessors

  A current list of all subprocessors can be accessed under the following link: [Trust Center – Creativas](https://trust.creativas.io/subprocessors). The customer (“Controller”) can set up automatic notification of sub-processors changes via e-mail through the “Subscribe to updates” function.

  ## Annex 4 – Region-Specific Terms

### **CALIFORNIA**

1. **Definitions**. CCPA and other capitalized terms not defined in this Annex are defined in the DPA.

1.1. “business purpose”, “commercial purpose”, “personal information”, “sell”, “service provider” and “share” have the meanings given in the CCPA.

1.2. The definition of “Data Subject” includes “consumer” as defined under the CCPA.

1.3. The definition of “Controller” includes “business” as defined under the CCPA.

1.4. The definition of “Processor” includes “service provider” as defined under the CCPA.

2. **Obligations**.

2.1. Customer is providing the Customer Personal Data to Provider under the Agreement for the limited and specific business purposes of providing the Cloud Service as described in [Annex 1](#annex1) ( Purpose, nature of processing and categories of data subjects) to this DPA and otherwise performing under the Agreement.

2.2. Provider will comply with its applicable obligations under the CCPA and provide the same level of privacy protection to Customer Personal Data as is required by the CCPA.

2.3. Provider acknowledges that Customer has the right to:

(i) take reasonable and appropriate steps under Section 5 (Audits) of this DPA to help to ensure that Provider’s use of Customer Personal Data is consistent with Customer’s obligations under the CCPA,

(ii) receive from Provider notice and assistance under Section 8 (Data Subject Requests) of this DPA regarding consumers’ requests to exercise rights under the CCPA and

(iii) upon notice, take reasonable and appropriate steps to stop and remediate unauthorized use of Customer Personal Data.

2.4. Provider will notify Customer promptly after it makes a determination that it can no longer meet its obligations under the CCPA.

2.5. Provider will not retain, use or disclose Customer Personal Data:

(i) for any purpose, including a commercial purpose, other than the business purposes described in Section 2.1 of this Section A (California) of Schedule 4 or

(ii) outside of the direct business relationship between Provider with Customer, except, in either case, where and to the extent permitted by the CCPA.

2.6. Provider will not sell or share Customer Personal Data received under the Agreement.

2.7. Provider will not combine Customer Personal Data with other personal information except to the extent a service provider is permitted to do so by the CCPA.

### Switzerland

Where Personal Data processed under this Data Processing Addendum is subject to the Swiss Federal Act on Data Protection (“FADP”), the following provisions apply:

1. **Interpretation of GDPR references**
    References in this DPA to the General Data Protection Regulation (GDPR) shall be interpreted, where applicable, as including the Swiss Federal Act on Data Protection (FADP).
2. **Supervisory Authority**
    Where the FADP applies, the competent supervisory authority shall be the Swiss Federal Data Protection and Information Commissioner (FDPIC).
3. **International Data Transfers**
    Where required under Swiss data protection law, the EU Standard Contractual Clauses (Commission Implementing Decision (EU) 2021/914), as recognized by the FDPIC, shall apply to transfers of Personal Data from Switzerland.

---

### [About](https://creativas.io/about)

**Published:** October 9, 2020
**Author:** Hichem Jouini

**Content:**

# Creativity comes from a conflict of ideas

Relying on machines does not make us any less humans. Communication and trust are the fuel of our achievements. It helps us take our apps through a sophisticated journey, from drawing mockups to kicking off the app to the world.

We are proud geeks, addicted to design thinking, team brainstorming, and coffees 🙂

 ![](https://creativas.io/wp-content/uploads/2020/10/hichem_eidan.jpg) 

 ![](https://creativas.io/wp-content/uploads/2020/10/firas_khawla.jpg) 

# Making apps for with customers

We truly believe that user involvement and effective lean process are the key to successful products. Products are not simple running apps or basic services provided, they are part of an entire relationship between us and our customers.

*“Roadmaps solve for the company, not the customer.”*

  ### Team comes first!

#### Creativity

We are Creativas squad! Put your seatbelt, and enjoy the journey!

#### Passion

You can fake work, but not passion!

#### Strong team spirit

Talent wins games, but teamwork and intelligence win championships.

### Meet the squad

 - ![Avatar](https://creativas.io/wp-content/uploads/2020/10/hj_profile.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2020/10/fm_profile.png)![Avatar](https://creativas.io/wp-content/uploads/2020/10/ki_profile.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2022/10/HC_profile.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2022/07/AF_profile.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2021/11/MI-profile.png)

 - ![Avatar](https://creativas.io/wp-content/uploads/2024/10/PPIC_MM.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2025/02/NN-2.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2023/06/HK_profile.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2024/03/Karim-profile.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2024/10/PPIC_MS.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2024/10/W.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2025/01/MF_profile-1.png)

 - ![Avatar](https://creativas.io/wp-content/uploads/2024/01/RL-profile.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2025/01/Profile_EB-1.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2024/01/Amin_profile.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2024/10/PROFILEP_FA.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2025/01/Profile-HC.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2025/06/Mask-group-1.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2026/06/AY-KH.png)

 - ![Avatar](https://creativas.io/wp-content/uploads/2020/10/hj_profile.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2020/10/fm_profile.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2025/02/NN-2.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2020/10/ki_profile.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2022/10/HC_profile.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2024/10/PPIC_MS.png)

 - ![Avatar](https://creativas.io/wp-content/uploads/2025/01/Profile_EB-1.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2024/10/PPIC_MM.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2023/06/HK_profile.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2024/03/Karim-profile.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2025/01/MF_profile-1.png)

 - ![Avatar](https://creativas.io/wp-content/uploads/2022/07/AF_profile.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2024/10/W.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2021/11/MI-profile.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2024/01/RL-profile.png)

 - ![Avatar](https://creativas.io/wp-content/uploads/2024/01/Amin_profile.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2024/10/PROFILEP_FA.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2025/01/Profile-HC.png)
- ![Avatar](https://creativas.io/wp-content/uploads/2025/06/Mask-group-1.png)

 Interested in joining the team? [Apply now](/careers)

---

### [Lexi: Smart Terms Glossary AI Assistant](https://creativas.io/lexi-smart-terms-glossary-ai-assistant)

**Published:** August 12, 2026
**Author:** Hedi Chouayakh

**Content:**

[ ![Announcement badge: 'Now available in Smart Terms Glossary' with decorative star icons on the left](https://creativas.io/wp-content/uploads/2026/08/Container-300x34.png) ](https://marketplace.atlassian.com/apps/1219677/smart-terms-glossary?hosting=cloud&tab=overview&utm_medium=website&utm_source=mainCTA&utm_campaign=smartterms&utm_content=ST_LEXILP) 

  ##  Meet Lexi!
Your AI Glossary Assistant!

No more chasing undefined terms. Lexi finds them, translates them, and helps you build your terminology across Confluence and Jira.

    ![](https://creativas.io/wp-content/uploads/2026/08/soc.svg) SOC 2 Type II 

 ![](https://creativas.io/wp-content/uploads/2026/08/forge-1.svg) Forge developed 

 ![](https://creativas.io/wp-content/uploads/2026/08/run-1.svg) Runs on Atlassian 

 ![](https://creativas.io/wp-content/uploads/2026/08/installs.svg) 1.3k Happy customers 

 ![](https://creativas.io/wp-content/uploads/2026/08/review.svg) Top rated 

[ Try it now ](https://marketplace.atlassian.com/apps/1219677/smart-terms-glossary-definitions-highlight-terminology?hosting=cloud&tab=overview&utm_medium=website&utm_source=mainCTA&utm_campaign=smartterms&utm_content=ST_LEXI) [ See how it works ](https://help.creativas.io/smart-terms/cloud/lexi-ai-glossary-assistant-256409604.html?utm_medium=website&utm_source=mainCTA&utm_campaign=smartterms&utm_content=ST_LEXI)

WHAT LEXI DOES?

# Everything the manual process skipped.

    ![Search button](https://creativas.io/wp-content/uploads/2026/08/search-1.png) 

#### Detects undefined terms

Scans your space and flags what’s missing

 ![Global/world icon on a blue rounded square button, indicating language or international options](https://creativas.io/wp-content/uploads/2026/08/Translate-1.png) 

#### Translates on demand

Into any of your enabled languages

 ![Edit](https://creativas.io/wp-content/uploads/2026/08/Edit-1.png) 

#### Writes the definitions

Drafted from how the term is actually used

[Watch video](https://youtu.be/CaGeyYJCzjo)

  Who it’s for?

# Built for anyone who owns terminology!

  ### Get Smart Courses full demo!

We’ll never share your email address

       CONTENT AND DOCS TEAMS 

**New terms outpace documentation!**
New terms get written into pages faster than they get defined. Lexi catches them automatically and keeps your glossary current.

     GLOBAL AND DISTRIBUTED TEAMS 

**The same term, different meanings!**
The same term can mean something different depending on who’s reading it. One-click translation keeps every language aligned to the same definition.

     PMO AND COMPLIANCE 

**Glossary growth, still under control!**
Lexi detects new terms automatically, but nothing gets published without going through Smart Terms configuration and controls!

     NEW HIRES AND CROSS-FUNCTIONAL TEAMS 

**Context without asking around!**
Instead of pinging a teammate to ask what a term means, the definition is already highlighted on the page and written in context.

[Read more](https://creativas.io/how-atlassian-ai-definitions-explain-terms-and-what-makes-lexi-smart-terms-glossary-ai-assistant-different?utm_medium=website&utm_source=mainCTA&utm_campaign=smartterms&utm_content=ST_LEXI)

![Pop-up dialog titled 'Terms generated' listing several terms with checkboxes, shown over a Lexi: Glossary Assistant page.](https://creativas.io/wp-content/uploads/2026/08/What-Lexi-1.png)

### Great UX and admin options

![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)

The app works nicely as intended. I appreciate the UX for the end user and the intuitive and flexible admin capabilities.

###### Eilon Shalev

### Easy to use app

![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)

The app is easy to use, easy to add terms, and easy to update terms. It's very helpful that we can also publish a page with the list of terms that someone can easily browse.

###### Marie Kaufman

### Very fast support!

![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)

For me the best glossary plugin on the whole marketplace.

###### Eric

### Great support

![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)

The ease of use, import capabilities and quality of support are really what makes it stand out.

###### Thomas Rieder

  # Your glossary shouldn’t be a side project.

Let Lexi find what’s missing and fill it in.

[Book a live call ](https://calendly.com/creativas)

---

### [Smart Courses for Confluence LMS](https://creativas.io/smart-courses-for-confluence-lms)

**Published:** August 10, 2018
**Author:** Hichem Jouini

**Content:**

# Smart Courses for Confluence (LMS, Quizzes, Onboarding & Training)

[Try it now](https://marketplace.atlassian.com/apps/1216979/learnup-for-confluence-lms?utm_medium=website&utm_source=mainCTA&utm_campaign=smartcourses)

  ![](https://creativas.io/wp-content/uploads/2020/10/cisco.svg)![](https://creativas.io/wp-content/uploads/2020/10/british_council.svg)![](https://creativas.io/wp-content/uploads/2020/10/nintendo.svg)![](https://creativas.io/wp-content/uploads/2020/10/hyundai.svg)![](https://creativas.io/wp-content/uploads/2020/10/carrefour.svg)![](https://creativas.io/wp-content/uploads/2020/10/allianz.svg)

# Turn Confluence into an LMS & Training Platform

Create and manage exams, certifications, and compliance training in Confluence. Build SCORM-compliant, multilingual courses using an intuitive editor. Track learner progress with dashboards, offer self-paced learning, and access all training via a centralized course catalog, optimized for Confluence LMS.

 ![](https://creativas.io/wp-content/uploads/2026/02/SC-LMS-1024x761.png) 

  ### Get Smart Courses full demo!

We’ll never share your email address

#### **Intuitive Course Creator** 

Create your course structure & sections with various content types.

#### Global Learning center

A centralized one stop shop to access all your training materials.

#### Self paced learning experience

Allow users to take courses at their own pace, anytime.

#### **Progress Tracking & insights**

Track course completion rate, quiz results and detailed courses insights

#### **Interactive Quizzes**

Build and auto-grade quizzes with different question types.

#### **Multimedia Rich Content**

Embed Confluence pages, images, videos, HTML embeds and much more.

[Try it now](https://marketplace.atlassian.com/apps/1216979/learnup-for-confluence-lms?utm_medium=website&utm_source=mainCTA&utm_campaign=smartcourses)

 ### Get Inspired

  #### Guides

Explanatory guides to build your learning management solution within Confluence.

[Explore](https://creativas.io/smart-courses-resources) 

#### How-Tos 

Mini YouTube tutorials to get the best out of Smart Courses for Confluence.

[Watch Now](https://www.youtube.com/watch?v=6pnUzlOfG2Y&list=PLvfpaMmcAwP7vWrbrOFqhf1w1FChoJIcH&pp=gAQB) 

#### Documentation

Learn how to manage and structure courses in Confluence with clear, organized documentation.

[Read](https://help.creativas.io/app/lms/smart-courses-documentation-1180923.html?utm_medium=documentation&utm_source=Website&utm_campaign=smartcourses)

---

### [Onboarding](https://creativas.io/onboarding)

**Published:** November 3, 2025
**Author:** Hedi Chouayakh

**Content:**

# Level up  onboarding in Confluence with Smart Courses and Smart Terms

  ## Train, explain, and retain

Onboarding, Knowledge and comprehensibility all in one place. Combine Smart Courses and Smart Terms, the top installed and rated LMS and Glossary apps in the Atlassian marketplace, to help new hires learn faster and understand better without leaving Confluence.

[Discover now](https://marketplace.atlassian.com/vendors/1214340/creativas)

 ![](https://creativas.io/wp-content/uploads/2025/10/Group-3157-1-scaled.png) 

  ![](https://creativas.io/wp-content/uploads/2025/11/coreweave.svg)![](https://creativas.io/wp-content/uploads/2025/11/desjardins.svg)![](https://creativas.io/wp-content/uploads/2025/11/Leidos.svg)![](https://creativas.io/wp-content/uploads/2025/11/los-vamos.svg)![](https://creativas.io/wp-content/uploads/2025/11/snap-inc.svg)![](https://creativas.io/wp-content/uploads/2025/11/universitat-munster.svg)

 ![Design sans titre (8)](https://creativas.io/wp-content/uploads/2025/11/Design-sans-titre-8.gif "Design sans titre (8)") 

## Unified learning and knowledge management in Confluence

Onboarding shouldn’t happen across scattered tools and disconnected files. With Smart Courses and Smart Terms, your onboarding content, learning progress, and terminology live in one place: Confluence.
Together, they transform how teams welcome new hires: structured training meets instant understanding.

[Watch the video](https://youtube.com/shorts/I9XqY5u6DF4?feature=share)

# Why Smart Courses LMS?

  ![Continuous assignment](https://creativas.io/wp-content/uploads/2025/10/Continuous-assignment.png)

![Course List macro](https://creativas.io/wp-content/uploads/2025/10/Course-List-macro.png)

![Share courses](https://creativas.io/wp-content/uploads/2025/10/Share-courses-1.png)

![Structured learning](https://creativas.io/wp-content/uploads/2025/10/Structured-learning-1.png)

![Track progress](https://creativas.io/wp-content/uploads/2025/10/Track-progress-1.png)

     Continuous assignment 

Automatically assign onboarding courses to every new employee joining Confluence.

     Course List macro 

Keep new hires comfortable and insert available selected courses anywhere in Confluence pages.

     Share courses 

Select a new Confluence user or a group of users to invite them to attend the course.No need to send messages over here and there. They will receive email notifications and will be able to directly attend shared courses. 

     Structured learning 

Create step-by-step courses from Confluence pages, videos, PDFs, images or questions and make learning interactive and fun.

     Track progress 

HR and managers monitor completions, scores, and pass/fail status to identify the progress of every new employee.

[Try it for free](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=website&utm_source=Website%20usecases&utm_campaign=smartcourses)

  # Why Smart Terms glossary?

![Full integration with Smart Courses](https://creativas.io/wp-content/uploads/2025/10/Full-integration-with-Smart-Courses.png)

![Powerful highlight engine](https://creativas.io/wp-content/uploads/2025/10/Powerful-highlight-engine.png)

![Contextual learning](https://creativas.io/wp-content/uploads/2025/10/Contextual-learning.png)

![Automatic highlights](https://creativas.io/wp-content/uploads/2025/10/Automatic-highlights.png)

![Interactive glossary](https://creativas.io/wp-content/uploads/2025/10/Interactive-glossary.png)

     Full integration with Smart Courses 

Defined terms through Smart Terms Glossary are recognized and linked automatically within course player for a full onboarding experience in Confluence.

     Powerful highlight engine 

Employees can hover over or click on a highlighted term for an instant full explanation with related vocabulary, attached files… no tab switching.

     Contextual learning 

What about a 2in1 learning: complete a learning and get intriduced to your company complex words, acronyms … you want feel lost in any meeting or brainstorming. 

     Automatic highlights 

Defined terms will automatically appear as a highlight popup inside course’players and Confluence pages.

     Interactive glossary 

Creating centralized glossary for technical terms became a must for every company, Smart Terms brings life to your Confluence page with its powerful highlight engine.

[Try it for free](https://marketplace.atlassian.com/apps/1234678/smart-terms-for-jira-glossary?tab=overview)

  ### Get Smart Courses full demo!

We’ll never share your email address

### Well integrated with Confluence

![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)

Great plugin to use as LMS. Well integrated with Confluence and easy to use.

#### Marcel Patzschke

### Plugin is easy to use

![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)

Very responsive vendor with great service. Plugin is easy to use and I highly recommend.

#### Cameron Birdwell

  # An upgraded onboarding experience 

   [ ![](https://creativas.io/wp-content/uploads/2025/10/The-Problem-1.png) ](https://www.youtube.com/playlist?list=PLvfpaMmcAwP7vWrbrOFqhf1w1FChoJIcH) 

 [ ![](https://creativas.io/wp-content/uploads/2025/10/The-Solution-1.png) ](https://creativas.io/smart-courses-resources?utm_medium=website&utm_source=usecases&utm_campaign=smartcourses) 

 [ ![](https://creativas.io/wp-content/uploads/2025/10/The-Result-1.png) ](https://creativas.io/category/smart-courses?utm_medium=website&utm_source=usecases&utm_campaign=smartcourses) 

[Book a demo ](https://calendly.com/creativas)

# FAQ

Onboarding training in Confluence

 [###### Can onboarding be fully managed in Confluence?

 ](#can-onboarding-be-fully-managed-in-confluence) Yes. Smart Courses turns Confluence into a complete LMS, handling onboarding from start to finish. 

 [###### Can external hires access onboarding materials?

 ](#can-external-hires-access-onboarding-materials) Yes. Share courses with users, anonymous users or guests using public access or shared links. 

 [###### Do I need technical skills to build onboarding content? 

 ](#do-i-need-technical-skills-to-build-onboarding-content%e2%80%a8) Not at all. If you can create a Confluence page, you can build a course in minutes. 

 [###### Are Smart Courses and Smart Terms separate apps?

 ](#are-smart-courses-and-smart-terms-separate-apps) Yes, but they’re built to work together. Smart Courses handles learning content, while Smart Terms adds real-time definitions across pages and courses. 

 [###### Can I reuse onboarding materials for future hires?

 ](#can-i-reuse-onboarding-materials-for-future-hires) Absolutely. Once created, courses and glossaries stay available for any new hire or team, making onboarding scalable and consistent.Absolutely. Once created, courses and glossaries stay available for any new hire or team, making onboarding scalable and consistent. 

Still have unanswered questions? [Check our documentation](https://help.creativas.io/app)

---

### [Live Spreadsheets for monday.com](https://creativas.io/live-spreadsheets-for-monday-com)

**Published:** March 7, 2023
**Author:** Khawla Issaoui

**Content:**

## Collaborative Spreadsheets securely stored within monday.com

[Try it now](https://monday.com/marketplace/10000184) [Documentation](https://help.creativas.io/app/spread/live-spreadsheets-for-monday-com-documentation-63766538.html?utm_medium=website&utm_source=Websitebar&utm_campaign=livespreadsheet)

The Live Spreadsheets app allows users to create and edit spreadsheets while staying within monday.com, making managing data and collaborating with teams easier.

- Collaborate with teams: Create and edit spreadsheets in real-time
- Import data from external sources ( excel files)
- Use formulas and functions to perform calculations
- Add formatting to your content
- Visualize data using charts and graphs
- Choose the specific board groups you want to import into your spreadsheet
- Any changes made to your connected boards are instantly reflected in your Live Spreadsheet.

 [Start for free](https://creativas.io/live-spreadsheets-for-monday-com-optimize-collaboration-in-real-time-and-instant-sync-magic)

 ![](https://creativas.io/wp-content/uploads/2023/03/Group-54.png)

---

### [Product Training](https://creativas.io/product-training)

**Published:** December 25, 2025
**Author:** Hedi Chouayakh

**Content:**

# Deliver scalable and consistent product training directly inside Confluence.

  ### **End-to-End Product Training in Confluence**

Product training and education become organized, engaging, and easy to follow. Learners move through a clear training structure with Confluence pages, videos, and quizzes, while terminology is automatically highlighted and explained. Teams gain real-time insights into progress, making training faster, more consistent, and easier to scale.

[Start for free](https://marketplace.atlassian.com/vendors/1214340/creativas)

 ![](https://creativas.io/wp-content/uploads/2025/12/Group-3330.png) 

  ![](https://creativas.io/wp-content/uploads/2020/10/cisco.svg)![](https://creativas.io/wp-content/uploads/2020/10/british_council.svg)![](https://creativas.io/wp-content/uploads/2020/10/nintendo.svg)![](https://creativas.io/wp-content/uploads/2020/10/hyundai.svg)![](https://creativas.io/wp-content/uploads/2020/10/carrefour.svg)![](https://creativas.io/wp-content/uploads/2020/10/allianz.svg)

  # Key features that make product training effortless

 ![Product education](https://creativas.io/wp-content/uploads/2025/12/Product-educaation.png) 

### Structured  learning  with Smart Courses for Confluence

Smart Courses provides interactive training built for product education. You can create courses, quizzes, and certifications that guide users step-by-step while tracking their progress and identifying where they need support. Since everything runs inside Confluence, your existing documentation becomes part of the learning experience. Quizzes reinforce key concepts, and certifications validate that learners have mastered your product.

[Try it now](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=website&utm_source=usecases&utm_campaign=smartcourses)

  ### Get Smart Courses full demo!

We’ll never share your email address

  ### Consistent  terminology with Smart Terms for Confluence

Smart Terms ensures consistent terminology across all training materials by automatically highlighting and defining product terms inline, reducing misunderstandings and accelerating learning. Because Smart Courses and Smart Terms work directly inside Confluence, you never need to duplicate content or rely on external tools; your existing product guides and release notes become part of a structured onboarding experience.

[Try it now](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?hosting=cloud&tab=overview)

 ![](https://creativas.io/wp-content/uploads/2025/12/Terms-and-Confluence.png) 

# How does it impact your business?

 ![](https://creativas.io/wp-content/uploads/2025/12/22-1536x406.png) 

  # How can Smart Courses & Smart Terms transform your product education?

   ![](https://creativas.io/wp-content/uploads/2025/12/Before-vs-after-1024x410.png) 

   ![](https://creativas.io/wp-content/uploads/2025/12/Group-3285-1024x501.png) 

  [Book a live demo](https://calendly.com/creativas)

### When we happened upon Smart Courses, we found our dream!

![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)

Smart Courses doesn't require training to figure how to use it, our implementation was simple and straight forward.

#### Amelia Giuliani

###### Tempworks Software

### Perfect for Employee and Project Onboarding

![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)

Perfect for Employee and Project OnBoarding, cultural things, tech-intros and much much more. Everyone wants to become part of our Knowledge Sharing Company now

#### Frank Szilinski

---

### [Smart Images for Confluence](https://creativas.io/smart-images-for-confluence)

**Published:** August 16, 2021
**Author:** Khawla Issaoui

**Content:**

# All in one image toolkit for Confluence

[Try it now](https://marketplace.atlassian.com/apps/1225000/smart-images-for-confluence)

  ![](https://creativas.io/wp-content/uploads/2020/10/cisco.svg)![](https://creativas.io/wp-content/uploads/2020/10/british_council.svg)![](https://creativas.io/wp-content/uploads/2020/10/nintendo.svg)![](https://creativas.io/wp-content/uploads/2020/10/hyundai.svg)![](https://creativas.io/wp-content/uploads/2020/10/carrefour.svg)![](https://creativas.io/wp-content/uploads/2020/10/allianz.svg)

# Powerful editor, image maps and much more

Easily edit your images without leaving Confluence, crop, add filters, finetune, annotate and add texts and shapes. Easily update your changes without worrying about versioning and display multiple images through elegant and responsive sliders or galleries.

With the image maps module, you can draw and add multiple interactive areas to images. Create clickable links to Confluence pages or external URLs, directly on your images.

 ![Smart Images for Confluence](https://creativas.io/wp-content/uploads/2026/02/website-images-1024x893.png) 

#### Powerful image uploader

Drag and drop, upload or import from Confluence pages or Spaces.

#### Comprehensive image editor

Annotate, crop, rotate, flip, add artistic filters and much more.

#### Reversible changes

Edits are stored separately in a Photoshop-like behavior. Do not worry about versioning.

#### Image maps editor

Use different shapes to draw clickable areas as targets for Confluence pages or URLs.

####  Sliders and Galleries

Customize by configuring slider skin, navigation arrows, transition type…

#### Full screen mode

Use a full screen mode for a better view of your added images.

[Try it now](https://marketplace.atlassian.com/apps/1225000/smart-images-for-confluence)

   ![Smart images for Confluence atlassian Government cloud](https://creativas.io/wp-content/uploads/2026/02/ImagesAGC-1024x295.png) 

[Check it out](https://creativas.io/Agc)

 ### Get Inspired

  #### Guides

Illustrative steps to add powerful images to your Confluence pages.

[Explore](https://creativas.io/smart-images-resources) 

#### Documentation

Learn how to build and manage Images in Confluence with Smart Images.

[Read](https://help.creativas.io/app/smart-images/smart-images-documentation-8912995.html?utm_medium=website&utm_source=documentation&utm_campaign=smartimages)

---

### [AGC](https://creativas.io/agc)

**Published:** January 29, 2026
**Author:** Hedi Chouayakh

**Content:**

## Our apps are available for AGC

Creativas helps teams working in regulated government environments get more value from Confluence without sacrificing compliance. Our Atlassian Government Cloud (AGC) supported apps improve the way teams structure information and communicate securely.

[Explore our AGC Apps](https://marketplace.atlassian.com/vendors/1214340/creativas) [Book a demo](https://calendly.com/creativas)

 ![](https://creativas.io/wp-content/uploads/2026/02/Group-3384.png) 

  ![](https://creativas.io/wp-content/uploads/2026/01/los-alamos.svg)![](https://creativas.io/wp-content/uploads/2026/01/National-Security-Agency.svg)![](https://creativas.io/wp-content/uploads/2026/01/nyserda.svg)![](https://creativas.io/wp-content/uploads/2026/01/payitgov.png)![](https://creativas.io/wp-content/uploads/2026/01/CMS.svg) 

  ![](https://creativas.io/wp-content/uploads/2026/01/dffddffd.png) 

## What is AGC?

Atlassian Government Cloud (AGC) is Atlassian’s dedicated cloud offering built for the U.S government agencies and contractors that require enhanced security controls and compliance. AGC supports organizations operating in regulated environments and aligns with government compliance programs such as FedRAMP® helping teams modernize collaboration with tools like Confluence and Jira while maintaining strong governance.

[Read more](https://www.atlassian.com/government/cloud)

# Creativas apps for Atlassian Government Cloud

![Tables filters, inline editing, Excel like calculations, Spreadsheet, Pivot Table and reporting to your Confluence tables](https://creativas.io/wp-content/uploads/2026/01/Tables-scaled.png)

![Smart images for Confluence AGC](https://creativas.io/wp-content/uploads/2026/01/Images-scaled.png)

  ### Get Smart Courses full demo!

We’ll never share your email address

  # Designed for regulated government environments

  ##### **Lower compliance and procurement friction**

FedRAMP® alignment helps accelerate approval compared to non-authorized services. 

##### **Better governance and audit readiness**

Policies, operational procedures, and approvals can live in a controlled environment. 

##### **Secure collaboration across teams and partners**

Supports work with internal teams, other agencies, and contractors in a structured way. 

##### **Modern workflows without losing control**

Government teams can adopt cloud-scale collaboration while maintaining guardrails.

  [Start now](https://marketplace.atlassian.com/vendors/1214340/creativas)

# FAQ

 [###### What is Atlassian Government Cloud (AGC)?

 ](#what-is-atlassian-government-cloud-agc) Atlassian Government Cloud is Atlassian’s secure cloud environment built for U.S. government agencies and contractors. It supports tools like Confluence and Jira while meeting strict federal security and compliance requirements, including FedRAMP® Moderate. 

 [###### Which Creativas apps are available in AGC?

 ](#which-creativas-apps-are-available-in-agc) Creativas currently supports Smart Tables and Smart Images in Atlassian Government Cloud. 

 [###### Who are these apps for?

 ](#who-are-these-apps-for) They’re designed for government teams and contractors working in regulated environments who need better ways to structure information and communicate visually without compromising compliance. 

 [###### Do Creativas apps meet government compliance requirements?

 ](#do-creativas-apps-meet-government-compliance-requirements) Creativas apps run inside Atlassian Government Cloud and inherit its security controls, helping reduce procurement friction while supporting FedRAMP-aligned environments. 

 [###### How do I get these apps in AGC?

 ](#how-do-i-get-these-apps-in-agc) AGC apps are installed through . Contact Creativas or request a demo to get started.

---

### [Smart Terms resources](https://creativas.io/smart-terms-resources)

**Published:** October 28, 2021
**Author:** Hichem Jouini

**Content:**

## Smart Terms Resources

  ![](https://creativas.io/wp-content/uploads/2026/02/Smart-Terms-Logographic.png)

[**Smart Terms for Confluence: Logographic feature**](https://creativas.io/wp-content/uploads/2026/02/Smart-Terms-for-Confluence-Logographic-feature.pdf)

 ![](https://creativas.io/wp-content/uploads/2025/11/ST.png)

[**Smart Terms for Confluence: Your Full guide !**](https://creativas.io/wp-content/uploads/2025/12/Smart-Terms-for-Confluence-Your-full-guide.pdf)

 ![](https://creativas.io/wp-content/uploads/2024/06/presentation-smart-terms-thumbnail.png)

[**Smart Terms: The key to a unified glossary in Confluence & Jira worlds**](https://creativas.io/wp-content/uploads/2024/06/The-key-to-unified-glossary-in-confluence-and-jira.pdf)

 ![](https://creativas.io/wp-content/uploads/2021/11/Highlight-configuration.png)

[**Smart Terms highlight configuration**](https://creativas.io/wp-content/uploads/2021/11/Highlight-configuration.pdf)

 ![](https://creativas.io/wp-content/uploads/2021/10/Your-guide-to-start-your-company-glossary-with-Confluence.png)

[**Your guide to start your company Glossary within Confluence!**](https://creativas.io/wp-content/uploads/2021/04/Use-Smart-Terms-for-Confluence.pdf)

 ![](https://creativas.io/wp-content/uploads/2022/08/onboarding.png)

[**Onboarding is a smooth process!**](https://creativas.io/wp-content/uploads/2022/08/Onboarding-is-a-smooth-process.pdf)

 ![](https://creativas.io/wp-content/uploads/2024/08/Frame-1943.png)

[**Smart Terms for Jira: An explained guide to start your glossary for Jira**](https://creativas.io/wp-content/uploads/2024/08/Smart-Terms-for-Jira-guide-and-steps.pdf)

 ![](https://creativas.io/wp-content/uploads/2024/03/card-related-terms.png)

[**How to create related terms within Confluence!**](https://creativas.io/wp-content/uploads/2024/03/related-terms.pdf)

 ![](https://creativas.io/wp-content/uploads/2022/03/Multi-language-in-Smart-Terms.png)

[**Introduction to Smart Terms multi-language support**](https://creativas.io/wp-content/uploads/2022/03/Multilanguage-Smart-Terms-for-Confluence.pdf)

 ![](https://creativas.io/wp-content/uploads/2023/01/highlight-engine-guide.png)

[**A guide for the highlight engine**](https://creativas.io/wp-content/uploads/2023/01/Explained-guide-for-the-highlight-engine.pdf)

 ![](https://creativas.io/wp-content/uploads/2021/11/Highlight-configuration-1.png)

[**Different highlight features of Smart Terms**](https://creativas.io/wp-content/uploads/2021/11/Frame-130.pdf)

1. - [Smart Courses resources](https://creativas.io/smart-courses-resources)
    - [Smart Terms resources](https://creativas.io/smart-terms-resources)
    - [Smart Images resources](https://creativas.io/smart-images-resources)
    - [Smart Tables resources](https://creativas.io/smart-tables-resources)
    - [Other resources](https://creativas.io/other)

---

### [Compliance](https://creativas.io/compliance)

**Published:** October 1, 2025
**Author:** Khawla Issaoui

**Content:**

# Compliance training without chaos

  ## Deliver mandatory compliance training with ease

Compliance is critical, but managing it is messy: missed refreshers, scattered certificates, endless reporting. Smart Courses for Confluence centralizes training where teams work, making compliance simple and audit-ready.

[Start for free](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=website&utm_source=usecases&utm_campaign=smartcourses) 

 ![Smart Courses LMS for Compliance](https://creativas.io/wp-content/uploads/2025/10/Smart-Courses-LMS-for-Compliance.png) 

  ![](https://creativas.io/wp-content/uploads/2020/10/cisco.svg)![](https://creativas.io/wp-content/uploads/2025/10/Ariane-group.png)![](https://creativas.io/wp-content/uploads/2025/10/Optiver.png)![](https://creativas.io/wp-content/uploads/2025/10/Snap-Inc.png)![](https://creativas.io/wp-content/uploads/2020/10/carrefour.svg)![](https://creativas.io/wp-content/uploads/2025/10/Firefly-Aerospace.png)

  # Why you need an LMS for Compliance?

### Proof

Certificates and reports show exactly who completed training.

### Tracking

Real-time insights keep managers on top of progress.

#### Audit Ready

Export compliance records into excel or CSV instantly, anytime.

[Book a live demo](https://calendly.com/creativas)

  # Compliance with Smart Courses

  ![Exam attempt and score](https://creativas.io/wp-content/uploads/2025/10/Exam-attempt-and-score.png)

![Recurrent courses](https://creativas.io/wp-content/uploads/2025/10/Recurrent-courses.png)

![Assign Courses](https://creativas.io/wp-content/uploads/2025/10/Assign-Courses.png)

![Scorm upload and export](https://creativas.io/wp-content/uploads/2025/10/Scorm-upload-and-export.png)

![Insights and dashboards](https://creativas.io/wp-content/uploads/2025/10/Insights-and-dashboards.png)

![Certificates](https://creativas.io/wp-content/uploads/2025/10/Certificates.png)

     Recurrent Courses 

Never worry about employees forgetting their annual GDPR or ISO training. Set courses to recurrent automatically, ensuring policies stay top of mind.

     Course Assignment 

Assign mandatory training to Confluence users or groups with set due dates. Notifications are automatically sent to everyone when a course is assigned, and the course appears in each user’s catalog to ensure it isn’t missed.

     Exam Mode Settings 

Validate knowledge with customizable exams. Choose question types, set passing scores, and require retakes until learners demonstrate a true understanding, ensuring mastery, not just attendance.

     Insights & Reporting 

Instantly see who has completed their compliance courses, who’s behind, and where knowledge gaps remain. Export data in seconds to present to managers or auditors.

     Certificates 

Automatically issue certificates on course completion. Employees can access them anytime from their dashboard, and managers with viewing insights permissions can verify them without manual tracking.

     SCORM Upload & Export 

Easily import official compliance modules (like GDPR, HIPAA, or workplace safety) and export results for regulators. SCORM support guarantees professional, standardized content delivery.

[Watch Full demo](#)

  ### Get Smart Courses full demo!

We’ll never share your email address

### Well integrated with Confluence

![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)

Great plugin to use as LMS. Well integrated with Confluence and easy to use.

#### Marcel Patzschke

### Plugin is easy to use

![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)Very responsive vendor with great service. Plugin is easy to use and I highly recommend.

#### Cameron Birdwell

  # Need to know more about it?

   [ ![](https://creativas.io/wp-content/uploads/2025/09/1-2.png) ](https://www.youtube.com/playlist?list=PLvfpaMmcAwP7vWrbrOFqhf1w1FChoJIcH) 

 [ ![](https://creativas.io/wp-content/uploads/2025/09/2-2.png) ](https://creativas.io/smart-courses-resources?utm_medium=website&utm_source=usecases&utm_campaign=smartcourses) 

 [ ![](https://creativas.io/wp-content/uploads/2025/09/3-3.png) ](https://creativas.io/category/smart-courses?utm_medium=website&utm_source=usecases&utm_campaign=smartcourses) 

# FAQ

Compliance Training in Confluence

 [###### How do I track compliance progress?

 ](#how-do-i-track-compliance-progress) The Insights board shows completions, assigned courses, and exam results in real time. You can also export audit-ready reports instantly. 

 [###### Can I set compliance courses to repeat automatically?

 ](#can-i-set-compliance-courses-to-repeat-automatically) Yes. With recurrent courses, you can schedule refreshers to repeat annually, quarterly, or at any interval you choose. 

 [###### Can I verify that employees actually learned the material?

 ](#can-i-verify-that-employees-actually-learned-the-material) Absolutely. With exam settings, you can require minimum passing scores, limit attempts, and enforce attempts to guarantee knowledge retention. 

 [###### Can I use premade compliance content?

 ](#can-i-use-premade-compliance-content) Yes. Upload SCORM modules directly into Smart Courses, and all results will be tracked and exportable. 

 [###### What kind of reporting is included?

 ](#what-kind-of-reporting-is-included) You get detailed insights for overall (global) training to compare performance, per course to check learners progress, completion, questions insights... and per learner to track their performance separately. Smart Course allows downloading these insights into Excel, CSV format, along with an API for further integrations 

Still have unanswered questions? [Check our documentation](https://help.creativas.io/app/lms/smart-courses-documentation-1180923.html?utm_medium=website&utm_source=usecases&utm_campaign=smartcourses)

---

### [Employee Training](https://creativas.io/employee-training)

**Published:** October 2, 2025
**Author:** Hichem Jouini

**Content:**

# Train, upskill or reskill in one place 

  ## Run employee training  directly in Confluence

Build and manage employee training in Confluence from compliance refreshers to technical onboarding. Keep learning centralized, interactive, and measurable with Smart Courses for Confluence.

[Start for free](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=website&utm_source=usecases&utm_campaign=smartcourses) 

 ![Smart Courses for Confluence for employee training](https://creativas.io/wp-content/uploads/2025/09/TEST-1.png) 

  ![](https://creativas.io/wp-content/uploads/2020/10/cisco.svg)![](https://creativas.io/wp-content/uploads/2020/10/british_council.svg)![](https://creativas.io/wp-content/uploads/2020/10/nintendo.svg)![](https://creativas.io/wp-content/uploads/2020/10/hyundai.svg)![](https://creativas.io/wp-content/uploads/2020/10/carrefour.svg)![](https://creativas.io/wp-content/uploads/2020/10/allianz.svg)

  # Why training fails and how Smart Courses fixes it?

   ![](https://creativas.io/wp-content/uploads/2025/10/Training-scattered-across-tools.png) 

 ![](https://creativas.io/wp-content/uploads/2025/10/Managers-cant-see-progress.png) 

 ![](https://creativas.io/wp-content/uploads/2025/10/Courses-are-slow-to-build.png) 

 ![](https://creativas.io/wp-content/uploads/2025/10/One-off-sessions-dont-stick.png) 

[Book a live demo](https://calendly.com/creativas)

  # Training that fits daily work

  ![Permissions and restirictions](https://creativas.io/wp-content/uploads/2025/10/Permissions-and-restirictions.png)

![2](https://creativas.io/wp-content/uploads/2025/09/2-1.png)

![1](https://creativas.io/wp-content/uploads/2025/09/1-1.png)

![Advanced Quizzes](https://creativas.io/wp-content/uploads/2025/10/Advanced-Quizzes.png)

![Course macro](https://creativas.io/wp-content/uploads/2025/10/Course-macro.png)

![Course History](https://creativas.io/wp-content/uploads/2025/10/Course-History.png)

     User and group based permissions 

Training can be assigned specifically to Confluence users and groups (e.g., engineers, sales, support). Each user only sees what’s relevant, making learning personalized and less overwhelming.

     SCORM & multimedia support 

Professional training programs from soft skills to technical certifications can be imported directly. This ensures employees get industry-standard learning content without leaving Confluence.

     Quizzes with multiple question types 

Training effectiveness isn’t just assumed, it’s measured. Quizzes confirm whether employees actually understand and apply what they’ve learned, helping managers identify knowledge gaps.

     Tracking & dashboards 

Managers and team leads can gain visibility into who has completed courses, who’s struggling, and overall team progress. This makes it easier to measure ROI on training and adjust programs where needed.

     Version control 

When tools or workflows change, training materials can be updated immediately. This keeps employees up-to-date and prevents outdated information from causing errors.

     Course List macro 

Training can be embedded into department spaces so employees know exactly what they need to complete. No more missed or hidden training.

[Watch Full demo](#)

  ### Get Smart Courses full demo!

We’ll never share your email address

### When we happened upon Smart Courses, we found our dream!

![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)

Smart Courses doesn't require training to figure how to use it, our implementation was simple and straight forward.

#### Amelia Giuliani

###### Tempworks Software

### Perfect for Employee and Project Onboarding

![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)Perfect for Employee and Project OnBoarding, cultural things, tech-intros and much much more. Everyone wants to become part of our Knowledge Sharing Company now

#### Frank Szilinski

  # Need to know more about it?

   [ ![](https://creativas.io/wp-content/uploads/2025/09/1-2.png) ](https://www.youtube.com/playlist?list=PLvfpaMmcAwP7vWrbrOFqhf1w1FChoJIcH) 

 [ ![](https://creativas.io/wp-content/uploads/2025/09/2-2.png) ](https://creativas.io/smart-courses-resources) 

 [ ![](https://creativas.io/wp-content/uploads/2025/09/3-3.png) ](https://creativas.io/category/smart-courses) 

# FAQ

Employee Training in Confluence

 [###### Does it support SCORM and quizzes?

 ](#does-it-support-scorm-and-quizzes) Absolutely! Smart Courses supports uploading SCORM packages. It also supports versions 1.2 and 2004 of the SCORM standard. 

 [###### Can training programs be fully managed in Confluence?

 ](#can-training-programs-be-fully-managed-in-confluence) Yes! Smart Courses LMS is fully integrated with Confluence allowing you to build, deliver, and track ongoing training and upskilling programs without leaving your workspace. 

 [###### How quickly can I set up onboarding in Confluence?

 ](#how-quickly-can-i-set-up-onboarding-in-confluence) Most teams get started in few hours. Its easy to use, interface allows you to setup, design, assign or share courses in few steps. 

 [###### Does it work with Confluence Cloud and Data Center?

 ](#does-it-work-with-confluence-cloud-and-data-center) Smart Courses LMS is available for Confluence Cloud and Data Center. We also provide full assistance and migration pathways to guide through moving from Data Center to Cloud. 

 [###### What kind of reporting is included?

 ](#what-kind-of-reporting-is-included) You get detailed insights for overall (global) training to compare performance, per course to check learners progress, completion, questions insights... and per learner to track their performance separately. Smart Course allows downloading these insights into Excel, CSV format, along with an API for further integrations 

Still have unanswered questions? [Check our documentation](https://help.creativas.io/app/lms/smart-courses-documentation-1180923.html?utm_medium=website&utm_source=usecases&utm_campaign=smartcourses)

---

### [Smart Courses for monday.com](https://creativas.io/smart-courses-for-monday-com)

**Published:** December 10, 2024
**Author:** Khawla Issaoui

**Content:**

# Make learning easy to manage within monday.com

[Try it now](https://monday.com/marketplace/listing/10000684/smart-courses-lms)

# Integrate training material into your workspace, boards and items

Smart Courses is your Learning Management System (LMS) for creating team training and knowledge-sharing directly within monday.com. Designed to simplify onboarding, skills development, and compliance training, this LMS app integrates into your workspace, allowing you to create, assign, and track courses effortlessly.

 ![](https://creativas.io/wp-content/uploads/2024/11/sc-monday.com_.png) 

#### Simple Course creator

Create your course structure & sections using any type of content.

#### Global Learning center

A centralized one stop shop to access all your training materials.

#### Self paced learning experience

Offer your team members an outstanding learning experience.​

#### Monitor learners progression

Track course completion rate, quiz results and detailed courses metrics

#### Add questions

Add your questions and configure predefined answers types

#### Rich learning content

Link or import images, videos, add text, questions and much more.

[Learn more](https://help.creativas.io/app/scfm/smart-courses-for-monday-com-documentation-149979144.html)

---

### [Smart Courses for Confluence 2025 recap](https://creativas.io/smart-courses-for-confluence-2025-recap)

**Published:** January 8, 2026
**Author:** Hedi Chouayakh

**Content:**

![](https://creativas.io/wp-content/uploads/2026/01/Frame-7-1024x221.png) 

   ![](https://creativas.io/wp-content/uploads/2026/01/Recurrent-Courses.png) 

## Recurrent courses

Never miss a compliance or recurring training again. Course creators can now schedule courses to repeat automatically, yearly, monthly, weekly, or even daily. Learners get notified by email when sessions expire or when it’s time to renew, keeping compliance effortless and continuous.

   ![](https://creativas.io/wp-content/uploads/2026/01/Refreshed-Catalog-Design.png) 

## Refreshed catalog design

A redesigned catalog makes navigation faster and more intuitive. Enjoy improved filters, cleaner layouts, and more informative course cards, all built for smoother discovery.

   ![](https://creativas.io/wp-content/uploads/2026/01/Landing-Page-Overview-1.png) 

## Landing page overview 

Get a clear snapshot of every course before diving in. From skills and prerequisites to duration, sections, and progress, the landing page now tells the full story at a glance.

   ![](https://creativas.io/wp-content/uploads/2026/01/Featured-Courses.png) 

## Featured courses 

Put your most important learning front and center. Mark any course as Featured and it will automatically appear at the top of your catalog for quick access.

   ![](https://creativas.io/wp-content/uploads/2026/01/Course-Card-Macro-1.png) 

## Course Card macro 

Showcase individual courses anywhere in Confluence. Use the new Course Card macro to embed a single course directly on a page, perfect for onboarding, department dashboards, or documentation hubs.

   ![](https://creativas.io/wp-content/uploads/2026/01/Highlight-Terms-from-Smart-Terms.png) 

## Highlight terms from Smart Terms 

Learning is even more contextual. Terms created with Smart Terms for Confluence can now be highlighted directly inside Smart Courses, making training content richer and easier to understand.

   ![](https://creativas.io/wp-content/uploads/2026/01/Skills-Management.png) 

## Skills management 

Define your organization’s key skills in the global app configuration. Add courses and exams as requirements to gain skills Course Prerequisites Guide learners step-by-step through structured training. Set prerequisite skills that must be gained before unlocking advanced courses, ensuring everyone builds knowledge in the right order.

   ![](https://creativas.io/wp-content/uploads/2026/01/User-Insights-Dashboard.png) 

## User insights dashboard 

A new Insights view helps you track learner activity and performance. See average scores, completion rates, and earned skills all in one place.

   ![](https://creativas.io/wp-content/uploads/2026/01/Export-as-SCORM.png) 

## Export as SCORM 

Create content once and use it anywhere. Export your Smart Courses as SCORM packages to integrate with external systems or share beyond Confluence.

  [Discover more features](https://creativas.io/category/smart-courses)

---

### [Smart Tables for Confluence 2025 recap](https://creativas.io/smart-tables-for-confluence-2025-recap)

**Published:** January 8, 2026
**Author:** Khawla Issaoui

**Content:**

![](https://creativas.io/wp-content/uploads/2026/01/Frame-4-1024x221.png) 

  ## A stronger foundation, built for the future

This year marked a major milestone: Smart Tables is now fully Forge-native, bringing better performance, stronger security, and deeper Atlassian integration, along with a refreshed Confluence-native design and support for rich Smart Links.

[Read more](https://creativas.io/smart-tables-for-confluence-new-release-now-a-forge-app) [Book a live demo](https://calendly.com/creativas)

 ![](https://creativas.io/wp-content/uploads/2026/01/12.png) 

##  Find, organize, and understand your data faster

   ![](https://creativas.io/wp-content/uploads/2026/01/Group-3381.png) 

  Working with large tables is now faster and easier. New features like global search (with case-sensitive and regex support), sorting, and grouping help you find, organize, and analyze data in seconds, so you can move from raw data to insights faster.

[Watch Video](https://www.youtube.com/watch?v=Rxz6VIM07hc)

  ## More features for a better experience!

   ![](https://creativas.io/wp-content/uploads/2026/01/part-1.png) 

### Import, export, and share

Import data from XLSX or CSV files, convert Confluence tables into interactive Smart Tables, and export to XLSX, CSV, Word, or PDF with improved PDF exports that preserve layouts, formatting, and macros. Perfect for reporting, collaboration, and sharing updates without extra work.

   ![](https://creativas.io/wp-content/uploads/2026/01/part2.png) 

### Faster setup, better collaboration

We also reduced everyday friction with ready-to-use sample tables, mention macro support for better collaboration, expand macros for large datasets, and the ability to add Smart Tables and Live Spreadsheets directly to Live Docs keeping data and docs in sync.

  [Discover more features](https://help.creativas.io/smart-tables/cloud/smart-tables-cloud-72384533.html?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smarttables)

 ![Table filter](https://creativas.io/wp-content/uploads/2026/01/banner-2-1-1024x221.png) 

  [Read more](https://creativas.io/choose-the-right-table-filter-app-for-your-confluence-pages?utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smarttables)

---

### [Knowledge management](https://creativas.io/knowledge-management)

**Published:** December 31, 2025
**Author:** Hedi Chouayakh

**Content:**

# Level up your knowledge management in Confluence

  ### Knowledge, structured and scalable

Modern teams don’t struggle with a lack of information; they struggle with making knowledge usable. Confluence is where your documentation lives, but true knowledge management happens when information is structured, shared, understood, and continuously learned. With Smart Courses and Smart Terms, Confluence evolves from a documentation tool into a scalable knowledge platform.

[Start for free](https://marketplace.atlassian.com/vendors/1214340/creativas)

 ![](https://creativas.io/wp-content/uploads/2025/12/Group-3379-1-1024x1004.png) 

  ![](https://creativas.io/wp-content/uploads/2020/10/cisco.svg)![](https://creativas.io/wp-content/uploads/2020/10/british_council.svg)![](https://creativas.io/wp-content/uploads/2020/10/nintendo.svg)![](https://creativas.io/wp-content/uploads/2020/10/hyundai.svg)![](https://creativas.io/wp-content/uploads/2020/10/carrefour.svg)![](https://creativas.io/wp-content/uploads/2020/10/allianz.svg)

 ![](https://creativas.io/wp-content/uploads/2025/12/Group-3378-1024x698.png) 

### Why is knowledge sharing mandatory for modern teams?

Knowledge sharing is no longer optional. Distributed teams and constant change require knowledge to be accessible and consistently understood. Without effective sharing, teams duplicate work, slow down onboarding, and rely on individuals instead of systems. While Confluence provides the foundation, knowledge without structure or learning context remains passive and underused.

[Book a call](https://calendly.com/creativas)

  ### Get Smart Courses full demo!

We’ll never share your email address

  ### Why do you need an integrated LMS inside Confluence?

Documentation alone doesn’t ensure understanding. An integrated LMS like Smart Courses turns static Confluence pages into guided learning experiences. Teams can create structured courses directly from existing documentation, add knowledge checks, and track learning progress all without leaving Confluence. This ensures that employees don’t just read information, but actually learn, retain, and apply it, making onboarding, upskilling, and knowledge transfer measurable and repeatable.

[Try it now](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms-quizzes-onboarding?hosting=cloud&tab=overview&utm_medium=website&utm_source=usecases&utm_campaign=smartcourses)

 ![](https://creativas.io/wp-content/uploads/2025/12/Group-3382-1022x1024.png) 

 ![](https://creativas.io/wp-content/uploads/2025/12/Group-3374-993x1024.png) 

### How can a powerful glossary app enhance knowledge management?

Inconsistent terminology is one of the biggest barriers to effective knowledge sharing. Smart Terms acts as a centralized glossary embedded directly into Confluence pages. Key terms, acronyms, and product language are automatically highlighted and explained inline, ensuring every reader shares the same understanding. This reduces confusion, improves documentation clarity, and helps global and cross-functional teams align around a common language without interrupting their reading flow.

[Try it now](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?hosting=cloud&tab=overview&utm_medium=website&utm_source=usecases&utm_campaign=smartterms)

### When we happened upon Smart Courses, we found our dream!

![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)

Smart Courses doesn't require training to figure how to use it, our implementation was simple and straight forward.

#### Amelia Giuliani

###### Tempworks Software

### Perfect for Employee and Project Onboarding

![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)

Perfect for Employee and Project OnBoarding, cultural things, tech-intros and much much more. Everyone wants to become part of our Knowledge Sharing Company now

#### Frank Szilinski

---

### [Project management](https://creativas.io/project-management)

**Published:** November 17, 2025
**Author:** Hedi Chouayakh

**Content:**

#  Manage Projects in Confluence with Smart Tables

  ### Reporting, tracking, and analysis right where your projects live.

Bring insight to your Confluence projects, without leaving your page.
Project management in Confluence doesn’t have to be messy or manual. With Smart Tables, your projects become easier to track, analyze, and share.

[Book a Live Demo!](https://calendly.com/creativas)

 ![](https://creativas.io/wp-content/uploads/2025/11/pm.png) 

  ![](https://creativas.io/wp-content/uploads/2025/11/Group-2955.svg)![](https://creativas.io/wp-content/uploads/2025/11/Group-2956.svg)![](https://creativas.io/wp-content/uploads/2025/11/Group.svg)![](https://creativas.io/wp-content/uploads/2025/11/layer1.svg)![](https://creativas.io/wp-content/uploads/2025/11/Vector.svg)![](https://creativas.io/wp-content/uploads/2025/11/universitat-munster.svg)

# Why Project Managers choose Smart Tables?

  ![Export](https://creativas.io/wp-content/uploads/2025/11/Export-1.png)

![Filters](https://creativas.io/wp-content/uploads/2025/11/Filters-1.png)

![Functions](https://creativas.io/wp-content/uploads/2025/11/Functions-1.png)

![Grouping](https://creativas.io/wp-content/uploads/2025/11/Grouping-1.png)

![Macro](https://creativas.io/wp-content/uploads/2025/11/Macro-1.png)

![Pivot](https://creativas.io/wp-content/uploads/2025/11/Pivot-1.png)

![Sorting](https://creativas.io/wp-content/uploads/2025/11/Sorting-1.png)

     Do more with your data 

Use Excel- like formulas to calculate totals, variances, or completion averages directly inside your Confluence tables, no external Excel files or Spreadsheets required.

     Stay organized 

Group projects by department, status, or owner, and sort your data to spot bottlenecks and priorities instantly.

     See what matters 

Apply filters or build pivot tables to focus on a specific quarter, team, or set of active projects.

     Make it visual 

Create charts from your tables in seconds for a clear, story-driven view of your data.

     Export with macros 

Generate professional PDFs that keep your Atlassian macros, colours, and layouts perfectly intact.

     Built for Confluence 

100% Forge-native, designed for speed, security, and efficient integration with your existing pages and macros.

[Try it for free](https://marketplace.atlassian.com/apps/1218080/smart-tables-for-confluence-table-filter-charts?hosting=cloud&tab=overview&utm_medium=blog-post&utm_source=blogslinks&utm_campaign=smarttables)

  # Say goodbye to copy-pasting data into Excel.

  ### Get Smart Courses full demo!

We’ll never share your email address

  With Smart Tables, project reports update instantly and stay visually consistent. Use pivot tables to summarize team results, or charts to visualize progress by department or milestone, all on a single Confluence page.
When you’re ready to share, export a PDF report that keeps every macro, chart, and color perfectly formatted, ready for leadership or clients.

  [Watch video](https://www.youtube.com/watch?v=Rxz6VIM07hc)

### Reliable, Feature-Rich

![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)

Thanks for fast support and new functions in your product. I will use this plugin in my work. Recomend.

#### Przemysław Ceniuk

### Exactly What You Need

![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)

Simply added basic functionality that solves 99% of the daily needs.

#### Manuel Schaffner

### Simple, Effective, Essential

![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)

A very useful app. However the high rating is primarily for the excellent support by Creativas. Highly recommend!

#### Sarah K.

   [ ![](https://creativas.io/wp-content/uploads/2025/09/1-2.png) ](https://www.youtube.com/watch?v=ngXBP9Hf6Xk&list=PLvfpaMmcAwP59z7D-Z5k9kj89tPwpSEXp&pp=gAQB) 

 [ ![](https://creativas.io/wp-content/uploads/2025/09/2-2.png) ](https://creativas.io/smart-tables-resources?utm_medium=website&utm_source=usecases&utm_campaign=smarttables) 

 [ ![](https://creativas.io/wp-content/uploads/2025/09/3-3.png) ](https://creativas.io/category/smart-tables??utm_medium=website&utm_source=usecases&utm_campaign=smarttables) 

# FAQ

Project Management in Confluence

 [###### How can Smart Tables improve project management?

 ](#how-can-smart-tables-improve-project-management) With features like formulas, grouping, sorting, filters, charts, and pivot tables, Smart Tables lets you track progress, spot bottlenecks, and create clear reports all within a single Confluence page. 

 [###### Can I use formulas like in Excel?

 ](#can-i-use-formulas-like-in-excel) Yes. Smart Tables supports advanced formulas to calculate totals, variances, completion averages, and more. You get spreadsheet-level power without switching tools. 

 [###### Does Smart Tables work with existing Confluence pages?

 ](#does-smart-tables-work-with-existing-confluence-pages) Absolutely. Smart Tables is 100% Forge-native and integrates seamlessly with your existing pages, macros, and layouts for a consistent Confluence experience. 

 [###### Can I build charts from my tables?

 ](#can-i-build-charts-from-my-tables) Yes. Smart Tables can generate charts in seconds based on your table data, making it easy to visualize milestones, progress, and trends. 

 [###### Can I export my tables and reports?

 ](#can-i-export-my-tables-and-reports) Yes. You can export a polished PDF that preserves your colors, layouts, Confluence macros, charts, and tables exactly as they appear on the page. 

Still have unanswered questions? [Check our documentation](https://help.creativas.io/app)

---

### [Technical Documentation](https://creativas.io/technical-documentation)

**Published:** December 1, 2025
**Author:** Hedi Chouayakh

**Content:**

# Transform your Confluence documentation with Smart Terms, Smart Images & Smart Tables

### Create clear, aligned, and dynamic technical documentation for every product update

Keeping documentation aligned across teams is challenging, with Smart Terms, Smart Images, and Smart Tables, you can turn your docs into a structured, interactive, and always-up-to-date knowledge hub.

[Discover now](https://marketplace.atlassian.com/vendors/1214340/creativas)

 ![](https://creativas.io/wp-content/uploads/2025/12/Group-3266.png) 

  ![](https://creativas.io/wp-content/uploads/2025/11/Group-2955.svg)![](https://creativas.io/wp-content/uploads/2025/11/Group-2956.svg)![](https://creativas.io/wp-content/uploads/2025/11/Group.svg)![](https://creativas.io/wp-content/uploads/2025/11/layer1.svg)![](https://creativas.io/wp-content/uploads/2025/11/Vector.svg)![](https://creativas.io/wp-content/uploads/2025/11/universitat-munster.svg)

  # How Smart Terms, Smart Images & Smart Tables elevate your  documentation?

 [ ![Terms](https://creativas.io/wp-content/uploads/2025/12/Terms.png "Terms") ](https://creativas.io/smart-tables-resources&utm_medium=blog-post&utm_source=usecases&utm_campaign=smarttables) 

### Smart Terms glossary for a unified terminology across every page

Technical terms change, new features get added, and teams interpret product language differently:
-Maintain a single source of truth for feature names, technical concepts, acronyms, and product language
-Terms automatically appear with description popups across all pages: keeping everyone aligned without manual updates.

[Try it now](https://marketplace.atlassian.com/apps/1219677/smart-terms-for-confluence-glossary?hosting=cloud&tab=overview&utm_medium=website&utm_source=usecases&utm_campaign=smartterms)

### Smart Images for interactive visuals

Images are essential for documentation, but static screenshots quickly become outdated.
Smart Images enhances your visuals with:
**–**Annotate UI components, steps, and changes directly on the image.
**–**Add sliders and galleries
**–**Turn images into interactive clickable areas with links and more.

[Try it now](https://marketplace.atlassian.com/apps/1225000/smart-images-for-confluence?hosting=cloud&tab=overview&utm_medium=website&utm_source=usecases&utm_campaign=smartimages)

 [ ![](https://creativas.io/wp-content/uploads/2025/12/Images.png) ](https://creativas.io/smart-tables-resources&utm_medium=blog-post&utm_source=usecases&utm_campaign=smarttables) 

  ### Get Smart Courses full demo!

We’ll never share your email address

 [ ![](https://creativas.io/wp-content/uploads/2025/12/Tables.png) ](https://creativas.io/smart-tables-resources&utm_medium=blog-post&utm_source=usecases&utm_campaign=smarttables) 

### Smart Tables for dynamic & scalable technical tables

Complex release notes, configuration matrices, and multi-layered technical data quickly become hard to manage in native Confluence tables:
**–**Quickly filter by release version, feature status, environment, or team owner
**–**Sort or group data to create clearer, more navigable tables for engineers, PMs, and QA.
**–**Turn tabular data into charts directly inside Confluence.

[Try it now](https://marketplace.atlassian.com/apps/1218080/smart-tables-for-confluence-table-filter-charts?hosting=cloud&tab=overview&utm_medium=website&utm_source=usecases&utm_campaign=smarttables)

  # For an upgraded documentation with Confluence

   ![](https://creativas.io/wp-content/uploads/2025/12/Before-and-after-screenshots-of-the-Confluence-page-1024x427.png) 

 ![](https://creativas.io/wp-content/uploads/2025/12/Before-and-after-Smart-apps-table-1024x427.png) 

[Book a demo](https://calendly.com/creativas)

### This app gives a lot more options

![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)

I think the Sliders will be especially nice for displaying automation rules in our documentation. Great job.

#### Jennifer Choban

### Best glossary app

![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)![](https://creativas.io/wp-content/uploads/2020/10/star-300x300.png)

Smart Terms is the best glossary app in Atlassian Marketplace. It allows us to manage our 7000k term glossary.

#### Ariane Giraud

# FAQ

Writing documentation in Confluence

 [###### Do these apps work with the Cloud version of Confluence?

 ](#do-these-apps-work-with-the-cloud-version-of-confluence) Yes. All three apps, Smart Terms, Smart Images, and Smart Tables, are fully compatible with Confluence Cloud. 

 [###### Can I add sliders or galleries to my documentation?

 ](#can-i-add-sliders-or-galleries-to-my-documentation) Yes. Smart Images lets you add sliders and galleries to your Confluence page with advanced settings. 

 [###### Can Smart Terms highlight terms automatically across all pages?

 ](#can-smart-terms-highlight-terms-automatically-across-all-pages) Yes. Once a term is defined, and the right highlight configurations are set, the word will be highlighted in Confluence. 

 [###### Are these apps secure?

 ](#are-these-apps-secure) Yes. These apps are Cloud Fortified and Creativas hold SOC2 Type 2 certificate. 

 [###### Can I convert existing Confluence tables into Smart Tables?

 ](#can-i-convert-existing-confluence-tables-into-smart-tables) Yes. Smart Tables allows bulk conversion of Confluence tables added under the same page. 

 [###### Can a glossary be created through an Excel sheet?

 ](#can-a-glossary-be-created-through-an-excel-sheet) Yes. With Smart Terms, you can upload a glossary to a Space using an Excel Template. 

Still have unanswered questions? [Check our documentation](https://help.creativas.io/app)

---

### [Smart Courses resources](https://creativas.io/smart-courses-resources)

**Published:** October 29, 2021
**Author:** Khawla Issaoui

**Content:**

## Smart Courses Resources

  ![](https://creativas.io/wp-content/uploads/2025/10/Thumnail-2.png)

[**Skills and Prerequisites for Smart Courses for Confluence**](https://creativas.io/wp-content/uploads/2025/10/skills-and-prerequisites-for-smart-courses-for-confluence-1.pdf)

 ![](https://creativas.io/wp-content/uploads/2025/08/millers-thumbnail.png)

[**The Millers' Europe Trip: James Smart Planning**](https://creativas.io/wp-content/uploads/2025/08/Millers-Summer-Europe-trip.pdf)

 ![](https://creativas.io/wp-content/uploads/2025/01/Frame-2197.png)

[**How does learning tracking and reporting work in Smart Courses?**](https://creativas.io/wp-content/uploads/2025/01/Smart-Courses-new-insights-permissions-for-DC-users.pdf)

 ![](https://creativas.io/wp-content/uploads/2023/08/quiz-capsule.png)

[**Explore Smart Courses quiz capsule!**](https://creativas.io/wp-content/uploads/2023/08/Smart-Course-quiz-capsule.pdf)

 ![](https://creativas.io/wp-content/uploads/2023/12/data-driven-course-design.png)

[**How to design a data-driven course?**](https://creativas.io/wp-content/uploads/2023/12/data-driven-courses.pdf)

 ![](https://creativas.io/wp-content/uploads/2023/10/Frame-45.png)

[**Use case: Track the learning curve of attendees**](https://creativas.io/wp-content/uploads/2023/10/Track-the-learning-curve-of-attendees.pdf)

 ![](https://creativas.io/wp-content/uploads/2023/10/Frame-44.png)

[**Use case: exam and certification**](https://creativas.io/wp-content/uploads/2023/10/Exam-and-certification.pdf)

 ![](https://creativas.io/wp-content/uploads/2021/10/Survey-questions-for-effective-learning.png)

[**Survey questions for effective learning**](https://creativas.io/wp-content/uploads/2021/05/Survey-Questions-for-effective-learning-Smart-Courses.pdf)

 ![](https://creativas.io/wp-content/uploads/2021/10/effective-Course-guideline-with-Smart-Courses.png)

[**Effective Courses Guideline with Smart Courses**](https://creativas.io/wp-content/uploads/2021/02/Guideline-with-Smart-Courses.pdf)

 ![](https://creativas.io/wp-content/uploads/2021/10/Smart-Courses-Iceberg.png)

[**Smart Courses Iceberg**](https://creativas.io/wp-content/uploads/2021/10/ice-berg.pdf)

 ![](https://creativas.io/wp-content/uploads/2021/10/Why-blended-learning.png)

[**Why Blended Learning?**](https://creativas.io/wp-content/uploads/2021/10/why-blended-learning.pdf)

 ![](https://creativas.io/wp-content/uploads/2024/10/Frame-1966.png)

 [**Introducing the new multi-language feature!**](https://creativas.io/wp-content/uploads/2024/10/infographic-Smart-Courses-multilanguage.pdf) 

 ![](https://creativas.io/wp-content/uploads/2023/10/Frame-42.png)

[**Use case: Employee and customer onboarding**](https://creativas.io/wp-content/uploads/2023/10/Employee-Customer-Onboarding.pdf)

 ![](https://creativas.io/wp-content/uploads/2023/10/Frame-43.png)

[**Use case: Assignment and knowledge assessment**](https://creativas.io/wp-content/uploads/2023/10/Assignment-Knowledge-assessment.pdf)

 ![](https://creativas.io/wp-content/uploads/2021/10/Aski-yourself-5-critical-pre-training-questions.png)

[**Ask yourself 5 critical pre-training questions!**](https://creativas.io/wp-content/uploads/2021/10/ask-yourself-5-critical-pre-training-qsts.pdf)

 ![](https://creativas.io/wp-content/uploads/2021/10/Engage-teams-more-in-e-learning.png)

**[Engage Teams more in eLearning!](https://creativas.io/wp-content/uploads/2021/10/engage-teams-more.pdf)**

 ![](https://creativas.io/wp-content/uploads/2021/11/Smart-Courses-Iceberg-1.png)

**[Newbie growth stages](https://creativas.io/wp-content/uploads/2021/11/Newbie-growth-stages.pdf)**

 ![](https://creativas.io/wp-content/uploads/2022/10/Assignment-cheat-sheet-1.png)

[**Assignment Cheat sheet**](https://creativas.io/wp-content/uploads/2022/10/Assignment-cheat-sheet-all-what-you-need-to-know-.pdf)

 ![](https://creativas.io/wp-content/uploads/2022/02/Smart-Courses-Metrics.png)

[**Smart Courses metrics guide**](https://creativas.io/wp-content/uploads/2022/02/Smart-Courses-metrics-guide.pdf)

 ![](https://creativas.io/wp-content/uploads/2021/10/Smart-Course-axplained-in-illustrations.png)

[**Smart Courses explained in illustrations!**](https://creativas.io/wp-content/uploads/2022/04/Smart-courses-explained-in-illustrations.pdf)

1. - [Smart Courses resources](https://creativas.io/smart-courses-resources)
    - [Smart Terms resources](https://creativas.io/smart-terms-resources)
    - [Smart Images resources](https://creativas.io/smart-images-resources)
    - [Smart Tables resources](https://creativas.io/smart-tables-resources)
    - [Other resources](https://creativas.io/other)

---

### [Services](https://creativas.io/consulting)

**Published:** June 14, 2022
**Author:** Hichem Jouini

**Content:**

![](https://creativas.io/wp-content/uploads/2022/06/services_technique.svg) 

# Technical Consultants Ninjas

No one knows the mechanisms of technologies and modern platforms better than we do. We no longer count the lines of code deployed to our customers. Our Ninjas are the best in their field. They will meet your most advanced needs for your Fullstack, Java, Python, .Net, and JS (React, Angular, etc.) development needs.

# Your Atlassian partner

Our Atlassian consultants are the guarantee of your projects’ success. Atlassian experts will strengthen your teams:

- Installation and configuration
- Jira modules and Confluence development
- Migration to Atlassian solutions
- Configuration and application management
- Development of agility best practices

- Maintenance and monitoring of existing projects

 ![](https://creativas.io/wp-content/uploads/2022/06/services_atlassian.svg) 

  ![](https://creativas.io/wp-content/uploads/2020/10/airbus.svg)![](https://creativas.io/wp-content/uploads/2020/10/cisco.svg)![](https://creativas.io/wp-content/uploads/2020/10/allianz.svg)![](https://creativas.io/wp-content/uploads/2020/10/saintgobain.svg)![](https://creativas.io/wp-content/uploads/2020/10/thales.svg)![](https://creativas.io/wp-content/uploads/2020/10/carrefour.svg)

   ![](https://creativas.io/wp-content/uploads/2022/06/services_devops.svg) 

# DevOps/DevSecOps Expertise

At Creativas, we deeply believe a DevOps culture has an essential role in organizational performance. Our consultants can support you in your implementation and the continuous integration of projects while prioritizing the security of your cloud platforms (AWS / Azure / GCP, etc.)

# Quality Assurance

Creativas always puts quality over anything in their projects. Our QA consultants, ISTQB certified, will guide you in your web and mobile testing projects, from the functional understanding of your business’ needs to the automation implementation.

 ![](https://creativas.io/wp-content/uploads/2022/06/services_qa.svg) 

   ![](https://creativas.io/wp-content/uploads/2022/06/services_projets.svg) 

# Big projects achieved by great leaders

Our experience with large-scale projects is what makes us the best choice for you. Our agility consultants, program managers, project managers, product owners, and business analysts have successfully accomplished complex projects and will be able to meet your most specific needs.

[Contact-us](https://creativas.io/contact)

---

### [Cloud terms of use](https://creativas.io/cloud-terms-of-use)

**Published:** October 22, 2020
**Author:** Hichem Jouini

**Content:**

# Cloud terms of use

Last updated: May 2, 2023

### PARTIES

(1) **CREATIVAS FZCO,** a company incorporated in Dubai Silicon Oasis with license number 16275, with its head office at

CREATIVAS FZCO,
DSO-IFZA 
Dubai Digital Park 
Dubai Silicon Oasis
Dubai
United Arab Emirates

represented by Firas Mkaouar in his capacity as General Manager, duly authorized for the purpose thereof (hereafter referred to as the “**Licensor”**); and

(2) The “**Licensee”** which is the entity entering into the present cloud terms of use (hereafter referred to as the “**CTU**”) with the Licensor.

The Licensor and the Licensee shall be referred to herein either individually as a “**Party**” and together as the “**Parties**”.

### WHEREAS

- (A) The Licensor has developed and provided easy-to-use add-ons that bring powerful new features to Atlassian company’s CONFLUENCE software.
- (B) The Licensee wishes to use the Licensor’s add-on as a cloud-based solution (hereafter the “**Cloud Product**”) in its business operations or for its personal use.
- (C) The Licensor has agreed to grant to the Licensee a non-exclusive and non-sub-licensable right to use the Licensor’s Cloud Product under the terms and conditions of these CTU.

**IT IS HEREBY AGREED**

1. ###  **Definitions**

1.1. In these CTU, unless the context otherwise requires:

**Atlassian** means the company Atlassian Corporation Plc;

**Atlassian Marketplace** means the platform managed by Atlassian where the Licensee purchases the Cloud Products and related Support and Maintenance Services;

**Charges** mean the fees payable by the Licensee to Atlassian pursuant to the [**Atlassian Marketplace Terms of Use**](https://www.atlassian.com/licensing/marketplace/termsofuse);

**Data** means all Licensee’s data collected, analyzed and processed using the Cloud Products, including Personal Data;

**Extended Term** means the term as defined in Clause 4 “Subscription Term and consent”;

**Initial Term** means the term as defined in Clause 4 “Subscription Term and consent”;

**Intellectual Property Rights** means any intellectual property rights according to applicable laws and regulations, particularly:

- Any copyright on any original work, and particularly copyright on computer programs, software, and all other property rights relating to the use of computer systems;
- Any property rights on databases, including but not limited to sui generis rights and copyrights;
- Any methods, tools, processes, technical and/or scientific information, files, patterns, formulas, protected or protectable by intellectual property;
- Any know-how, business secrets, trade secrets, patents and any other industrial property rights, registered or unregistered;

**Notification Email Address** means the email address the Licensee used to subscribe to a Cloud Product. It is the Licensee’s responsibility to keep the email address valid and current so that the Licensor is able to send notices, statements, and other information to the Licensee.

**Personal Data** means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier;

**Scope of Use** means the authorized use of the Cloud Product as described in Clause 6 “Use of the Cloud Product” to these CTU;

**Sensitive Data** means any Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation;

**Subscription Term** means the Initial Term and all Extended Terms;

**Support and Maintenance Services** means any corrective, update or upgrade services of the Cloud Product provided by the Licensor under the conditions described in the Licensor’s [**Support platform terms and conditions**](https://creativas.io/end-user-license-agreement/support-platform-terms-and-conditions) ;

**Termination Date** means the date of termination of these CTU, howsoever arising;

**Virus** means anything or device (including any software, code, file or programme) which may prevent, impair or otherwise adversely affect the operation of any computer Cloud Product, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any programme or data, including the reliability of any programme or data (whether by rearranging, altering or erasing the programme or data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices; the operation of any programme or data, including the reliability of any programme or data (whether by re-arranging, altering or erasing the programme or data in whole or part of otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices;

**Year:** the period from the Effective Date to the first-anniversary date of the Effective Date.

2. ###  **Scope of the CTU**

2.1. These CTU govern the Licensee’s initial subscription for the Licensor’s Cloud Products and future purchases by the Licensee.

2.2. These CTU do not apply to the Licensor’s download solutions which are governed by a separate agreement with the Licensor.

3. ###  **Headings**

3.1. Clause and paragraph headings shall not affect the interpretation of these CTU.

3.2. If there is an inconsistency between any of the provisions in the main body of these CTU and the headings, the provisions in the main body of these CTU shall prevail.

4. ###  **Subscription Term and consent**

4.1. These CTU are effective as of the date the Licensee first click “I agree” (or similar button) or use or access a Cloud Product (hereafter referred to as the “**Effective Date**”). These CTU do not have to be signed in order to be binding. By clicking “I agree” (or similar button) at the time the Licensee purchases the Cloud Product on the Atlassian Marketplace, the Licensee accepts to be bound by these CTU.

4.2. The Licensee is engaged since the employee or any representative of the Licensee accepts the present CTU and then agrees that: (i) he has full legal authority to bind the Licensee or such entity to these CTU; (ii) he has read and understood these CTU; and (iii) he agrees to these CTU on behalf of the Party that he represents. If he doesn’t have the legal authority to bind the Licensee or the applicable entity, it is forbidden to click “I agree” (or similar button) that is presented.

4.3. The Licensee agrees that if an employee or any representative of the Licensee signs up for a Cloud Product using an email address from the Licensee or another entity, then (a) he will be deemed to represent such Party, (b) his click to accept will bind the Licensee or that entity to these CTU.

4.4. These CTU shall commence on the Effective Date and shall continue in full force and effect for a period of twelve (12) months (hereafter referred to as the “**Initial Term**”).

4.5. Unless terminated earlier in accordance with Clause 17 “Termination”, these CTU shall automatically extend for a further period of twelve (12) months (hereafter referred to as the “**Extended Term**”) at the end of the Initial Term and at the end of the Extended Term, by tacit renewal.

5. ###  **Modification of the CTU**

5.1. The Licensor may modify the terms and conditions of these CTU from time to time, with notice through the Licensee’s Notification Email Address and through the Licensor’s website.

5.2. In the event of a modification of the CTU, the Licensee shall accept the modified CTU to continue using the Cloud Product. If the Licensee objects to the modifications, the Licensee exclusive remedy is to cease using the Cloud Product.

To take into account Atlassian Marketplace technical constraints, the annual renewal of the license constitutes the most natural way for the moment for the Licensee to accept or refuse the modified license.

6. ###  **Use of the Cloud Product**

6.1. As of the Effective Date, the Licensor grants to the Licensee a personal, non-exclusive, non-transferable, non-assignable and non-sub-licensable right to use the Cloud Product during the Subscription Term for its internal business purposes or personal use in relation to these CTU. This includes the right, as part of the authorized use of the Cloud Products, to download and use the Licensee cloud products associated with the Cloud Products, if applicable.

6.2. No ownership right is conveyed to the Licensee, irrespective of the use of terms such as “purchase” or “sale”. The Licensor has and retains all right, title and interest, including all Intellectual Property Rights.

7. ###  **Licensor’s Obligations**

7.1. During the Subscription Term, the Licensor shall provide the Cloud Product to the Licensee in a competent and professional manner, with reasonable skill and ability conforming to generally accepted software standards.

8. ###  **Licensee’s Obligations**

8.1. The Licensee shall comply with the terms of these CTU and any other referenced policies and terms of these CTU.

8.2. The Licensee shall comply with all applicable laws and regulations with respect to its activities under these CTU.

8.3. The Licensee shall use reasonable endeavors to prevent any unauthorized access to, or use of, the Cloud Product and notify the Licensor promptly of any such unauthorized access or use.

8.4. The Licensee acknowledges and agrees that the Licensor has no support, warranty, indemnification or other obligation or liability with respect to the modifications the Licensee could operate on the Cloud Product or the combination, interaction or use with the Cloud Product. Any modification of the Cloud Product by the Licensee constitutes an infringement of the CTU and the Licensee does so at its own risk and peril.

8.5. The Licensee will defend, indemnify and hold harmless the Licensor from and against any loss, cost, liability or damage (including attorney’s fees) arising from or relating to any claim brought against the Licensor arising from or related to Licensee’s breach of the CTU especially any claims or disputes brought (a) by a third party related to the use of the materials of the Licensee in the context of these CTU; or (b) by a third party relating to any content or data used by the Licensee in connection with the Cloud Product and not provided by the Licensor.

9. ###  **Support and Maintenance Services**

9.1. During the Subscription Term, the Licensor will provide the Licensee with Support and Maintenance Services for the Cloud Product pursuant to the conditions described in the Licensor’s [**Support Platform Terms and Conditions**](https://creativas.io/end-user-license-agreement/support-platform-terms-and-conditions).

10. ###  **Fees and payment**

10.1. The Licensee agrees that all payments are submitted to the provisions of Article 2 “Your orders” of the [**Atlassian Marketplace Terms of Use**](https://www.atlassian.com/licensing/marketplace/termsofuse).

10.2. The Licensee agrees that it shall indemnify the Licensor for all fees, costs and expenses incurred by the Licensor as a result of any late payment of the Charges or the recovery of such Charges.

11. ###  **Intellectual Property Rights**

11.1. The Parties retain the exclusivity of their Intellectual Property Rights prior to the conclusion of these CTU.

11.2. The Licensee shall not:

- Reproduce, duplicate, modify, adapt or create, or attempt to reproduce, duplicate, modify, adapt or create derivative works from or distribute all or any portion of the Cloud Product;
- Reverse engineer, disassemble, decompile, translate, or otherwise seek to obtain or derive the source code, underlying ideas, algorithms, file formats or non-public APIs to the Cloud Product or attempt to reverse engineer, disassemble, decompile or otherwise reduce to human-perceivable form all or any part of the Cloud Product;
- Transfer, temporarily or permanently, any of its rights under these CTU;
- Rent, lease, distribute, sell, sublicense, transfer, or provide access or attempt to obtain, or assist third parties in obtaining, access to the Cloud Product;
- Use the Cloud Product for the benefit of any third party;
- Incorporate the Cloud Product into a product or service that the Licensee provides to a third party;
- Interfere with any license key mechanism in the Cloud Product or otherwise circumvent mechanisms in the Cloud Product intended to limit the use;
- Remove or obscure any proprietary or other notices contained in the Cloud Product;
- Use the Cloud Product for competitive analysis or to build competitive products;
- Publicly disseminate information regarding the performance of the Cloud Product; or
- Encourage or assist any third party to do any of the foregoing.

11.3. The Licensor will retain all right, title and interest in and to any Cloud Products, materials, adds-on, deliverables, derivative works or developments that the Licensor would provide the Licensee in connection with any additional services.

11.4. The Cloud Product may include code and libraries licensed to the Licensor by third parties, including open source Cloud Product. In this case, the Licensee shall comply with the relevant open-source licenses. The Licensee shall read and respect the provisions of [**Third Party Code in Atlassian Products**](https://www.atlassian.com/legal/third-party-code) regarding the use of third-party code.

12. ###  **Confidentiality**

12.1. Each Party (hereafter referred to as the “**Receiving Party**”) acknowledges that they may access to information, that have been disclosed to the Receiving Party or its affiliates by the other Party (hereafter referred to as the “**Disclosing Party**”) or its agents or affiliates, which are of a confidential nature, in whatever form (including, without limitation, in written, oral, visual or electronic form or on any magnetic or optical disk or memory and wherever located) relating to the business, Licensees, products, affairs and finances of either Party for the time being which is confidential to that Party and trade secrets including, without limitation, technical data and know-how relating to the business of that Party or any of its Licensors, Licensees, agents, distributors, shareholders, management or business contacts (hereafter referred to as “**Confidential Information**”).

12.2. The Receiving Party shall keep in strict confidence all Confidential Information, and any other Confidential Information concerning the Disclosing Party’s business or its products which the Receiving Party may obtain. The Receiving Party shall restrict disclosure of such confidential material to such of its or its affiliates’ employees, agents or sub-contractors as need to know it for the purpose of discharging the Receiving Party’s obligations to the Disclosing Party, and shall ensure that such employees, agents or sub-contractors are subject to obligations of confidentiality corresponding to those which bind the Disclosing Party.

12.3. All materials, equipment and tools, drawings, specifications and data supplied by the Disclosing Party to the Receiving Party shall at all times be and remain the exclusive property of the Disclosing Party, but shall be held by the Receiving Party in safe custody at its own risk and maintained and kept in good condition by the Receiving Party until returned to the Disclosing Party, and shall not be disposed of or used other than in accordance with the Disclosing Party’s written instructions or authorization.

12.4. The obligations in this clause shall not apply in relation to:

- Information which is or has become public knowledge other than as a result of a breach of Clause 12.1;
- Information which the Receiving Party using or disclosing the information either knew prior to the Disclosing Party’s first disclosure of it or received from a third party entitled to disclose the same; or
- Information that either Party is required to disclose by law any court of competent jurisdiction, any Government agency or any regulatory body lawfully requesting the same.

12.5. To the extent that any Confidential Information of the Disclosing Party is stored within a computer system or is stored in machine-readable form, the Receiving Party shall ensure that such Confidential Information is secured so that access may not be gained and copies may not be made other than in accordance with these CTU.

12.6. Subject always to the Receiving Party’s right to retain (for such purposes only) one copy of any Confidential Information of the other Party which the Receiving Party requires to retain to satisfy any applicable audit or regulatory requirements, the Receiving Party shall as soon as reasonably practicable on the written request of the Disclosing Party return all documents and materials containing the Confidential Information or if so required shall at the request of the Disclosing Party destroy all documents and materials containing the Confidential Information (including any copies, analysis, memoranda or other notes made by the Receiving Party) in its possession or under its custody or control and shall in addition (so far as reasonably practicable) remove any such Confidential Information stored within any computer or word processing system whether or not in machine-readable form and certify in writing to the other that all such documents and materials have been destroyed.

12.7. The Parties shall use reasonable endeavors to ensure that their employees, agents and sub-contractors comply with this clause.

12.8. From time to time, the Licensee may choose to send feedback to the Licensor while suggested. No feedback will be considered as confidential information and the Licensor reserves the right to use, develop, evaluate, or market products or services on the basis of Licensee’s feedback or with incorporation of Licensee’s feedback or otherwise. Without prejudice to Clause 11 “Intellectual Property Rights”, the Licensor may in connection with any of its products or services freely use, copy, disclose, license, distribute and exploit any Feedback in any manner without any obligation, royalty or restriction based on Intellectual Property Rights or otherwise.

13. ###  **Personal Data**

13.1. The Licensor may collect Personal Data from the Licensee in connection with the Licensee’s use of the Cloud Product and otherwise in connection with these CTU.

13.2. The Licensee hereby acknowledges and accepts the rights and obligations of the Licensor’s privacy policy that he has read and understood and accessible at the following link: [**Privacy Policy**](https://creativas.io/privacy-policy).

14. ###  **Warranties and Disclaimer**

**14.1. IMPORTANT: It is agreed between the Parties that the Licensee is solely responsible for ensuring that its systems meet the hardware, software and any other applicable system requirements for the Cloud Product. Without prejudice to the Licensor’s obligations provided in Clause 7** **“Licensor’s Obligations” of these CTU, the Licensee is fully responsible for the choice of the Cloud Product. In case of doubt, the Licensee is invited to to** [**contact the support**](https://creativas.io/contact) **before any purchase.**

14.2. Each Party represents and warrants that it has the legal power and authority to enter into these CTU. If the Licensee is an entity, he warrants that these CTU are entered into by an employee or agent of such entity with all necessary authority to bind such entity to the terms and conditions of these CTU.

14.3. The Licensor warrants that it will take reasonable commercial efforts to ensure that the Cloud Product, in the form and when provided to the Licensee, will be free of any Viruses, malware, or other harmful code.

14.4. The Licensor warrants that the Cloud Products will not violate the Intellectual Property Rights of any third parties and, therefore, guarantees the Licensee against any legal action or claims brought by third parties (hereafter referred to as a “**Third Party Claim**”) alleging that the use of the Cloud Product by the Licensee infringes or violates the rights of the third party under applicable laws. Under this warranty, the Licensor shall bear reasonable lawyers’ fees and other reasonable legal fees that the Licensee may be required to incur or suffer as a result of such legal action or claim, as well as all the direct damages the Licensee may be sentenced to pay by a binding court decision.

14.5. On becoming aware of a Third Party Claim, the Licensee shall (i) promptly notify the Licensor of such Third-Party Claim (ii) provide the Licensor with the sole control over the defense and/or settlement of such Third-Party Claim (with the Licensee retaining the right to participate in such Third-Party Claim (but not control) with its own legal counsel, at its own expense), and (iii) give reasonable cooperation and assistance to the Licensor, at the Licensor’s cost, with regard to such Third-Party Claim.

14.6. This warranty will not be applicable if the Third-Party Claim arises from (i) an allegation that does not state with specificity that the Cloud Product is the basis of the Third Party Claim, (ii) the use or combination of the Cloud Product with any other material not developed by the Licensor, (iii) the use of the Cloud Product not in accordance with these CTU, (iv) a modification of the Cloud Product by any other party than the Licensor.

14.7. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND EXCEPT AS SET FORTH IN THE FOREGOING LIMITED WARRANTY, THE LICENSOR AND ITS SUPPLIERS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND REPRESENTATIONS OF ANY KIND, INCLUDING ANY WARRANTY OF TITLE, FITNESS FOR A PARTICULAR PURPOSE, FUNCTIONALITY, OR MERCHANTABILITY, WHETHER EXPRESS, IMPLIED, OR STATUTORY. THE LICENSOR WILL NOT BE LIABLE FOR DELAYS, INTERRUPTIONS, SERVICE FAILURES OR OTHER PROBLEMS INHERENT IN USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS OR OTHER SYSTEMS OUTSIDE THE REASONABLE CONTROL OF THE LICENSOR. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER THE LICENSOR NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY REPRESENTATION, WARRANTY OR GUARANTEE AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY OR COMPLETENESS OF ANY CLOUD PRODUCT OR ANY CONTENT THEREIN OR GENERATED THEREWITH, OR THAT: (A) THE USE OF ANY CLOUD PRODUCT WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE; (B) THE CLOUD PRODUCT WILL OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, CLOUD PRODUCT, SYSTEM, OR DATA; (C) THE CLOUD PRODUCT (OR ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE CLOUD PRODUCT) WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS); (D) ERRORS OR DEFECTS WILL BE CORRECTED; OR (E) THE CLOUD PRODUCT IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU MAY HAVE OTHER STATUTORY RIGHTS, BUT THE DURATION OF STATUTORILY REQUIRED WARRANTIES, IF ANY, WILL BE LIMITED TO THE SHORTEST PERIOD PERMITTED BY LAW.

15. ###  **Limitation of liability**

15.1. The Licensor shall be liable to the Licensee for the foreseeable and direct damages in connection with these CTU, to the exclusion of indirect damages such as loss of profits, loss of sales or business, loss of agreements or contracts, loss of anticipated savings, loss of use or corruption of Cloud Product, Data or information, failure of security mechanism, interruption of business, costs of delay or for any indirect or consequential damage of any kind.

15.2. Except as expressly and specifically provided in these CTU, the Licensee assumes sole responsibility for results obtained from the use of the Cloud Product by the Licensee, and for conclusions drawn from such use. The Licensor shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts provided to the Licensor by the Licensee, or in the case, the Licensee does not implement the required actions.

**15.3. In any event and without prejudice to the Licensee’s obligation to pay the Charges, the total liability of the Licensor to the Licensee arising under or in connection with these CTU shall not in respect of any Year, exceed the amount actually paid or payable by the Licensee under these CTU in the six (6) months immediately preceding the claim.**

15.4. Nothing in these CTU shall limit or exclude either Party’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, gross negligence or willful or deliberate misconduct, or any other liability which cannot be limited or excluded by applicable law.

15.5. The Licensor will have no obligations or responsibility under these CTU for issues caused by the use of any third-party hardware or cloud product not provided by itself.

15.6. If the Licensee enables or uses third-party products or services with the Cloud Product, the Licensee acknowledges that the third-party providers may access or use the Data of the Licensee as required for the interoperation of their products and services with the Cloud Product. **The Licensee is solely responsible for the decision to permit any third-party provider or third-party product or service to use the Data of the Licensee. It is Licensee’s responsibility to carefully review the CTU between itself and the third-party provider, as provided by the applicable third-party provider. THE LICENSOR DISCLAIMS ALL LIABILITY AND RESPONSIBILITY FOR ANY THIRD-PARTY PRODUCTS OR SERVICES (WHETHER SUPPORT, AVAILABILITY, SECURITY OR OTHERWISE) OR FOR THE ACTS OR OMISSIONS OF ANY THIRD-PARTY PROVIDERS OR VENDORS.**

16. ###  **Sub-licensing**

16.1. The Licensee acknowledges and agrees that the Licensor may engage subcontractors without any prior written consent for the execution of these CTU.

17. ###  **Termination**

17.1. These CTU are effective as of the Effective Date and expire on the date of expiration or termination of all Subscription terms.

17.2. The Licensor may terminate the CTU if the Licensee uses the Cloud Product not in accordance with these CTU.

17.3. Upon any expiration or termination of the CTU, the right to use the Cloud Products terminates, and the Licensee is not authorized to use the Cloud Products. Except where an exclusive remedy may be specified in the CTU, the exercise by either party of any remedy, including termination, will be without prejudice to any other remedies it may have under the CTU, by law, or otherwise.

17.4. On termination or expiry of the CTU, the Licensor shall delete any information relating to the business of the Licensee stored on any magnetic or optical disk or memory and all matter derived from such sources which is in its possession or under its control outside the premises of the Licensee, except the information the Licensor shall keep complying with laws, regulations or contractual obligations.

17.5. The following sections will survive any termination or expiration of the CTU: Clause 10 “Fees and payment”, Clause 11 “Intellectual Property Rights”, Clause 12 “Confidentiality, Clause 14 “Warranties and Disclaimer”, Clause 15 “Limitation of liability”, Clause 20 “Governing Law – Dispute Resolution”, Clause 21 “Miscellaneous and General”.

17.6. Any rights, remedies, obligations or liabilities of the Parties that have accrued up to the Termination Date or expiry, including the right to claim damages in respect of any breach of these CTU which existed at or before the Termination Date or expiry, shall not be affected.

18. ###  **Terms applying to Licensee’s Data**

18.1. The Licensee retains all right, title and interest in and to its Data in the form submitted to the Cloud Products. Subject to these CTU, and solely to the extent necessary to provide the Cloud Products to the Licensee, the Licensee grants the Licensor a worldwide, limited-term license to access, use, process, copy, distribute, perform, export, and display its Data. Solely to the extent that reformatting its Data for display in a Cloud Product constitutes a modification or derivative work, the foregoing license also includes the right to make modifications and derivative works.

18.2. The use of Cloud Products must comply at all times with these CTU, and all laws. The Licensee represents and warrants that: (i) the Licensee has obtained all necessary rights, releases and permissions to submit all its Data to these CTU and to grant the rights granted to the Licensor in these CTU and (ii) its Data and its submission and use as the Licensee authorizes in these CTU will not violate (1) any laws, (2) any third-party Intellectual Property Rights, privacy, publicity or other rights, or (3) any of Licensee or third-party policies or terms governing its Data. Other than the obligations described in Clause 13 “Personal Data” and the licensor’s [**Privacy Policy**](https://creativas.io/privacy-policy), the Licensor assumes no responsibility or liability for Licensee’s Data, and the Licensee is solely responsible for its Data and the consequences of submitting and using it with the Cloud Products.

18.3. The Licensee will not submit to the Cloud Products (or use the Cloud Products to collect) any Sensitive Data. Notwithstanding any other provision to the contrary, the Licensor has no liability under these CTU for Sensitive Data.

18.4. The Licensor has no obligation to monitor any content uploaded to the Cloud Products. Nonetheless, if the Licensor deems such action necessary based on Licensee’s violation of these CTU, or in response to takedown requests that the Licensor receives, the Licensor may (1) remove Licensee’s Data from the Cloud Products or (2) suspend Licensee’s access to the Cloud Products. The Licensor will use reasonable efforts to provide the Licensee with advance notice of removals and suspensions when practicable, but if the Licensor determines that Licensee’s actions endanger the operation of the Cloud Product or other users, the Licensor may suspend the access or remove Licensee’s Data immediately without notice.

19. ###  **Publicity Rights**

19.1. The Licensor may identify the Licensee as a customer in its promotional materials unless the Licensee asks for stopping doing so using the [**contact form**](https://creativas.io/contact).

20. ###  **Governing Law – Dispute Resolution**

20.1. These CTU and any disputes or claims arising out of or in connection with them or their subject matter or formation (including without limitation non-contractual disputes or claims) are governed by and interpreted under and in accordance with the laws of England and Wales.

20.2. If either Party (hereafter referred to as the “**First Party**”) believes in good faith that the other Party (hereafter referred to as the ”**Other Party**”) has breached any term of these CTU, then the First Party shall notify the Other Party, in writing setting forth in reasonable detail the nature of the alleged breach (hereafter referred to as the “**Notice of Breach**”). If the Other Party does not dispute the validity of the Notice of Breach, then it shall promptly undertake to cure the breach. If, however, the Other Party disputes the validity of the Notice of Breach, then the Parties shall comply with the following provisions in order to expedite the review, verification, cure and remedy of any such breach.

20.3. Any dispute to be resolved pursuant to these CTU shall first be submitted for resolution to the authorized contacts of each Party. If such authorized contacts are unable to resolve the dispute within fourteen (14) days after the date on which the Notice of Breach is received by the Other Party (or such longer time as it mutually agreed in writing), then each Party shall be free to pursue whatever remedies hereunder, at law or in equity may be available to it in respect of the subject matter of the dispute as provided in Clause 20.4 hereunder.

20.4. Each Party irrevocably agrees that the courts of England and Wales, shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these CTU or their subject matter or formation (including non-contractual disputes or claims), not already settled amicably by the Parties under Clauses 20.2 or 20.3.

21. ###  **Miscellaneous and General**

21.1. Parties must for the duration of these CTU maintain appropriate insurance cover with a reputable insurance company against all relevant liabilities and indemnities that may arise under these CTU.

21.2. Nothing in these CTU is intended to, or shall operate to, create a partnership between the Parties, or to authorize either Party to act as agent for the other, and neither Party shall have authority to act in the name or on behalf of or otherwise to bind the other in any way.

21.3. Each Party shall not be liable for any delay or a breach in any of its obligations pursuant to these CTU which originates from a *force majeure* event, including but not limited to:

- an act of God (such as, but not limited to, fires, explosions, earthquakes, drought, tidal waves and floods);
- war, hostilities (whether war be declared or not), invasion, act of foreign enemies, mobilisation, requisition, or embargo;
- rebellion, revolution, insurrection, or military or usurped power, or civil war;
- contamination by radio-activity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radio-active toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly;
- riot, commotion, strikes, go slows, lock outs or disorder, unless solely restricted to employees of the Supplier or of his Subcontractors; or
- acts or threats of terrorism.

21.4. If any provision of this Agreement (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force. If any such invalid, unenforceable or illegal provision would be valid, enforceable and legal if some part of it were modified in any way, the Parties shall negotiate in good faith to modify such provision so that, as modified, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the intended commercial result of the original provision.

21.5. No failure or delay by a Party to exercise any right or remedy provided under these CTU or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

21.6. The rights and remedies provided under these CTU are in addition to, and not exclusive of, any rights or remedies provided by law.

21.7. Neither Party may assign (except by way of security), transfer, sub-contract or otherwise dispose of these CTU and any of its rights or obligations hereunder, without the prior written consent of the other Party.

21.8. The CTU constitute the entire agreement and understanding between the Parties relating to its subject matter and supersedes any previous agreement between them relating thereto. In entering into these CTU neither Party has relied on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether made innocently or negligently and whether or not made in writing) of any person (whether or not a party to these CTU) which is not expressly set out in these CTU

1. - [Software License Agreement](https://creativas.io/software-license-agreement)
    - [Cloud terms of use](https://creativas.io/cloud-terms-of-use)
    - [Support platform terms and conditions](https://creativas.io/support-platform-terms-and-conditions)
    - [Privacy Policy](https://creativas.io/privacy-policy)
    - [Service Level Agreement](https://creativas.io/service-level-agreement)
    - [Legal notice](https://creativas.io/legal-notice)
    - [DPA – Data Processing Addendum](https://creativas.io/dpa-data-processing-addendum)

---

### [Support platform terms and conditions](https://creativas.io/support-platform-terms-and-conditions)

**Published:** October 22, 2020
**Author:** Hichem Jouini

**Content:**

# Support platform terms and conditions

Last updated: May 2, 2023

1. ### General

The present Support Platform Terms and Conditions (hereafter the “**Terms**”) bind you as a user of the support web site [**https://creativas.atlassian.net/servicedesk/**](https://creativas.atlassian.net/servicedesk/) and by the fact as a consumer of Support and Maintenance services (hereafter the “**Support Platform**”) and Creativas FZCO (hereafter individually referred to as a “**Party**” and together as the “**Parties**”).

The acceptance of the Terms is mandatory and made by checking the box to this effect when you create your Creativas Support account, before accessing the Support Platform for the first time, or when login to the Support Platform if the Terms and Conditions has changed.

2. ### Scope of the Terms

These Terms govern the provision of the Support and Maintenance services of the Creativas FZCO products or applications (hereafter the “Products”) you have purchased or simply got on the Atlassian platform as a cloud-based or on-premise solution.

Beyond these legal terms and conditions, the details on “how” the Party provides operational support and maintenance activities is not in the scope of the terms.

3. ### Registration and security

In order to open an account, go to the [**main login page**](https://creativas.atlassian.net/servicedesk/customer/user/login) and click on [**Sign up for an account.**](https://creativas.atlassian.net/servicedesk/customer/user/signup) As part of the registration or account creation process, you will create login credentials by selecting a password, providing an e-mail address, and your full name. Each registration is for a single user only. You are not allowed to share your registration login credentials or give your login credentials to anyone else. You are responsible for maintaining the confidentiality of your password.

Please notify us of any known or suspected unauthorized use(s) of your account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your password.

All new requests support tickets are private, which means only you and our team can have access to it. All attachments (i.e. screenshots, backups, logs, etc.) will be kept private and will never be communicated to any other third-party entity without your explicit approval.

If you need to add more users than only yourself on the request, you can do so by clicking on the sharelink after the request has been created. The users you add must have an account on our platform.

You will use your account to access the Support Platform, open new requests and communicate with our dedicated support team. All accounts are personal, we will never ask you for your password or any kind of sensitive information related to your profile. We will keep all your data on our support platform and we will never communicate any kind of information to any third-party entity without your explicit approval.

When you contact our support by mail, if a user account does not already exist with your email address, then it will be automatically created.

4. ### Privacy policy

Creativas privacy policy is entirely applicable to the Support Platform.

We may collect personal data from you and your users in connection with your use of the Support Platform.

We undertake to comply with our obligations with respect to the protection of personal data pursuant to all relevant data protection regulations and law.

5. ### Limitation of liability

We shall be liable to you for the foreseeable and direct damages in connection with these Terms, to the exclusion of indirect damages such as loss of profits, loss of sales or business, loss of agreements or contracts, loss of anticipated savings, loss of use or corruption of the Product, data or information, failure of security mechanism, interruption of business, costs of delay or for any indirect or consequential damage of any kind.

We shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts you provided, or in the case you do not implement the required actions.

In any event, our total liability arising under or in connection with these Terms shall not exceed the amount you actually paid for the Product maintained.

Nothing in these Terms shall limit or exclude Parties liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, gross negligence or willful or deliberate misconduct, or any other liability which cannot be limited or excluded by applicable law.

We will have no obligations or responsibility under these Terms for issues caused by the use of any third-party hardware or software.

If you enable or use third-party products or services with the Product, you acknowledge that the third-party providers may access or use your data as required for the interoperation of their products and services with the Product. You are solely responsible for the decision to permit any third-party provider or third-party product or service to use your data. It is your responsibility to carefully review the terms between yourself and the third-party provider, as provided by the applicable third-party provider. WE DISCLAIM ALL LIABILITY AND RESPONSIBILITY FOR ANY THIRD-PARTY PRODUCTS OR SERVICES (WHETHER SUPPORT, AVAILABILITY, SECURITY OR OTHERWISE) OR FOR THE ACTS OR OMISSIONS OF ANY THIRD-PARTY PROVIDERS OR VENDORS.

6. ### Dispute Resolution

If either Party (hereafter referred to as the “**First Party**”) believes in good faith that the other Party (hereafter referred to as the ”**Other Party**”) has breached any term of these Terms, then the First Party shall notify the Other Party, in writing setting forth in reasonable detail the nature of the alleged breach (hereafter referred to as the “**Notice of Breach**”). If the Other Party does not dispute the validity of the Notice of Breach, then it shall promptly undertake to cure the breach. If, however, the Other Party disputes the validity of the Notice of Breach, then the Parties shall comply with the following provision in order to expedite the review, verification, cure and remedy of any such breach.

Any dispute to be resolved pursuant to these Terms shall first be submitted for resolution to the authorized contacts of each Party. If such authorized contacts are unable to resolve the dispute within fourteen (14) days after the date on which the Notice of Breach is received by the Other Party (or such longer time as it mutually agreed in writing), then each Party shall be free to pursue whatever remedies hereunder, at law or in equity may be available to it, in respect of the subject matter of the dispute.

7. ### Miscellaneous and General

Parties must maintain appropriate insurance cover with a reputable insurance company against all relevant liabilities and indemnities that may arise under these Terms.

Nothing in these Terms is intended to or shall operate to, create a partnership between the Parties, or to authorize either Party to act as agent for the other, and neither Party shall have authority to act in the name or on behalf of or otherwise to bind the other in any way.

Each Party shall not be liable for any delay or breach in any of its obligations pursuant to these Terms which originates from a *force majeure* event, including but not limited to:

- an act of God (such as, but not limited to, fires, explosions, earthquakes, drought, tidal waves and floods);
- war, hostilities (whether war be declared or not), invasion, act of foreign enemies, mobilisation, requisition, or embargo;
- rebellion, revolution, insurrection, or military or usurped power, or civil war;
- contamination by radio-activity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radio-active toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly;
- riot, commotion, strikes, go slows, lock outs or disorder, unless solely restricted to employees of the Supplier or of his Subcontractors; or
- acts or threats of terrorism.

If any provision of these Terms (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force. If any such invalid, unenforceable or illegal provision would be valid, enforceable and legal if some part of it were modified in any way, the Parties shall negotiate in good faith to modify such provision so that, as modified, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the intended commercial result of the original provision.

No failure or delay by a Party to exercise any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

The rights and remedies provided under these Terms are in addition to, and not exclusive of, any rights or remedies provided by law.

We may modify these Terms from time to time, with notice given to you, through the[ **Support Platform**](https://creativas.atlassian.net/servicedesk/). The modifications will take effect at the earlier date between the moment you are informed and the next renewal of the Terms. If you do not accept the modifications, you cannot use the Support Platform.

Neither Party may assign (except by way of security), transfer, sub-contract or otherwise dispose of these Terms and any of its rights or obligations thereunder, without the prior written consent of the other Party.

The Terms and any disputes or claims arising out of or in connection with it or its subject matter or formation (including without limitation non-contractual disputes or claims) are governed by and interpreted under and in accordance with the laws of England and Wales. Each Party irrevocably agrees that the English courts, shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or its subject matter or formation (including non-contractual disputes or claims).

The Terms constitute the entire agreement and understanding between the Parties relating to their subject matter and supersede any previous agreement between them relating thereto. In entering into these Terms neither Party has relied on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether made innocently or negligently and whether or not made in writing) of any person (whether or not Party to these Terms) which is not expressly set out in these Terms. Nothing in this clause shall, however, operate to limit or exclude any liability for fraud.

1. - [Software License Agreement](https://creativas.io/software-license-agreement)
    - [Cloud terms of use](https://creativas.io/cloud-terms-of-use)
    - [Support platform terms and conditions](https://creativas.io/support-platform-terms-and-conditions)
    - [Privacy Policy](https://creativas.io/privacy-policy)
    - [Service Level Agreement](https://creativas.io/service-level-agreement)
    - [Legal notice](https://creativas.io/legal-notice)
    - [DPA – Data Processing Addendum](https://creativas.io/dpa-data-processing-addendum)

---

### [Software License Agreement](https://creativas.io/software-license-agreement)

**Published:** October 22, 2020
**Author:** Hichem Jouini

**Content:**

# **Software License Agreement**

Last updated: May 2, 2023

### PARTIES

(1) **CREATIVAS FZCO,** a company incorporated in Dubai Silicon Oasis with license number 16275, with its head office at

CREATIVAS FZCO,
DSO-IFZA 
Dubai Digital Park 
Dubai Silicon Oasis
Dubai
United Arab Emirates

represented by Firas Mkaouar in his capacity as General Manager, duly authorised for the purpose thereof (hereafter referred to as the “**Licensor”**); and

(2) The “**Licensee”** which is the entity entering into the present software license agreement (hereafter referred to as the “**License Agreement**”) with the Licensor.

The Licensor and the Licensee shall be referred to herein either individually as a “**Party**” and together as the “**Parties**”.

### WHEREAS

- (A) The Licensor has developed and provided easy-to-use add-ons that bring powerful new features to Atlassian company’s CONFLUENCE software.

- (B) The Licensee wishes to use the Licensor’s products (hereafter the “**Software**” as more precisely defined in clause 1.1) as an on-premise solution in its business operations or for its personal use.

- (C) The Licensor has agreed to grant to the Licensee a non-exclusive and non-sublicensable license to use the Software under the terms and conditions of this License Agreement.

**IT IS HEREBY AGREED**

### 1. Definitions

1.1. In this License Agreement, unless the context otherwise requires:

**Atlassian** means the company Atlassian Corporation Plc;

**Atlassian Marketplace** means the platform managed by Atlassian where the Licensee purchases the Software and related Support and Maintenance Services;

**Charges** mean the fees payable by the Licensee to Atlassian pursuant to the [***Atlassian Marketplace Terms of Use***](https://www.atlassian.com/licensing/marketplace/termsofuse);

**Intellectual Property Rights** means any intellectual property rights according to applicable laws and regulations, particularly:

- Any copyright on any original work, and particularly copyright on computer programs, software and all other property rights relating to the use of computer systems;
- Any property rights on databases, including but not limited to sui generis rights and copyrights;
- Any methods, tools, processes, technical and/or scientific information, files, patterns, formulas, protected or protectable by intellectual property;
- Any know-how, business secrets, trade secrets, patents and any other industrial property rights, registered or unregistered;

**License** means the Software license granted by the Licensor under the conditions described in Clause 7 “Scope of Use of the Software”;

**License Term** means the term of the License, whether it is:

- **A Server License** which entitles the Licensee to use the Software for the duration of the author’s rights on the Software and includes (i) twelve (12) months; or (ii) twenty-four (24) months of Support and Maintenance Services starting from the Effective Date;

- **A Data Center License** which entitles the Licensee to use the Software for an initial period of twelve (12) months (hereafter the “**Initial Term**”) tacitly renewable for a period of twelve (12) months (hereafter the “**Extended Term**”) at the end of the Initial Term and at the end of the Extended Term, and includes related Support and Maintenance Services;

**Notification Email Address** means the email address the Licensee used to subscribe to the Software. It is the Licensee’s responsibility to keep the email address valid and current so that the Licensor is able to send license keys, notices, statements, and other information to the Licensee;

**Personal Data** means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier;

**Scope of Use** means the authorized use of the Software as described in Clause 7 “Scope of Use of the Software” of the License Agreement;

**Software** means any and all Licensor’s add-on (app) and/or extension proprietary software offerings developed by the Licensor and provided to the Licensee. Third-party apps that are not from the Licensor are not Software and remain subject to their own applicable vendor terms;

**Support and Maintenance Services** means any corrective, update or upgrade services of the Software provided by the Licensor under the conditions described in the Licensor’s [***Support platform terms and conditions***](https://creativas.io/end-user-license-agreement/support-platform-terms-and-conditions);

**Termination Date** means the date of termination of this License Agreement, howsoever arising;

**User** means any Licensee’s user who is entitled to use the Software pursuant to Clause 7 “Scope of Use of the Software” to this License Agreement;

**Virus** means any thing or device (including any software, code, file or programme) which may prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any programme or data, including the reliability of any programme or data (whether by re-arranging, altering or erasing the programme or data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices; the operation of any programme or data, including the reliability of any programme or data (whether by re-arranging, altering or erasing the programme or data in whole or part of otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices.

**Year:** the period from the Effective Date to the first-anniversary date of the Effective Date.

### 2. Scope of the Agreement

2.1. This License Agreement governs the Licensee’s initial purchase of the Software and future purchases by the Licensee.

2.2. This License Agreement does not apply to cloud-based solutions which are governed by a separate agreement with the Licensor (i.e. [***Cloud terms of use***](https://creativas.io/end-user-license-agreement/cloud-terms-of-use)).

### 3. Headings

3.1. Clause and paragraph headings shall not affect the interpretation of this License Agreement.

3.2. If there is an inconsistency between any of the provisions in the main body of this License Agreement and the headings, the provisions in the main body of the License Agreement shall prevail.

### 4. License Term and consent

4.1. The License Agreement is effective as of the date the Licensee first click “I agree” (or similar button) or use or access the Software (hereafter referred to as the “**Effective Date**”). The License Agreement does not have to be signed in order to be binding. By clicking “I agree” (or similar button) at the time (a) the Licensee first access to or use of the Software, or (b) the Licensee places an order of the Software on the Atlassian Marketplace, the Licensee accepts to be bound by this License Agreement.

4.2. This License shall commence on the Effective Date and shall continue in full force and effect during the License Term.

4.3. The Licensee is engaged since the employee or any representative of the Licensee accepts the present License Agreement and then agreed that: (i) he has full legal authority to bind the Licensee or such entity to this License Agreement; (ii) he has read and understood this License Agreement; and (iii) he agrees to this License Agreement on behalf of the Party that he represents. If he doesn’t have the legal authority to bind the Licensee or the applicable entity, it is forbidden to click “I agree” (or similar button or checkbox) that is presented.

4.4. The Licensee agrees that if an employee or any representative of the Licensee purchases the Software using an email address from the Licensee or another entity, then (a) he will be deemed to represent such Party, (b) his click to accept will bind the Licensee or that entity to this License Agreement.

### 5. Modification of the License Agreement

5.1. The Licensor may modify the terms and conditions of this License Agreement from time to time, with notice through the Licensee’s Notification Email Address and through the Licensor’s website.

5.2. In the event of a modification of the License Agreement, the Licensee shall accept the modified License Agreement to continue using the Software. If the Licensee objects to the modifications, the Licensee exclusive remedy is to cease using the Software.

To take into account Atlassian Marketplace technical constraints, the annual renewal of the license constitutes the most natural way for the moment for the Licensee to accept or refuse the modified license.

### 6. Delivery

6.1. After the reception of the applicable Charges by Atlassian pursuant to Article 2 “Your Orders” of the [***Atlassian Marketplace Terms of Use***](https://www.atlassian.com/licensing/marketplace/termsofuse), the Licensor will deliver the Software to the Licensee by either making the Software available to the Licensee or providing the applicable license keys to the Licensee’s Notification Email Address.

### 7. Scope of Use of the Software

7.1. As of the Effective Date, the Licensor grants the Licensee a personal, non-exclusive, non-assignable, non-transferable, non-sub-licensable License to use the Software for its internal business purposes or personal use in relation to the License Agreement for the License Term and for up to the number of Users as purchased on the Atlassian Marketplace.

7.2. The Licensee may not, without the express written authorization of the Licensor, copy, reproduce, change, adapt, disassemble, translate or reverse-engineer the Software, other than as required to ensure the interoperability of the Software with other software developed independently by the Licensee.

7.3. No ownership right is conveyed to the Licensee, irrespective of the use of terms such as “purchase” or “sale”. The Licensor has and retains all right, title and interest, including all Intellectual Property Rights.

7.4. In relation to the Software, any rights provided under this License Agreement are only granted to the Licensee and shall not be considered granted to any subsidiary or holding company of the Licensee.

7.5. For each Software that the Licensee purchases, the Licensee may install one production instance of the Software on systems owned or operated by itself or one of its Users.

7.6. The Licensee is responsible for compliance of the Licensee and all its Users with this License Agreement. All use of Software must be solely for the benefit of the Licensee and must be within the Scope of Use.

7.7. During the License Term, the Licensee may increase the Scope of Use (e.g., adding Users) by placing a new order on the Atlassian Marketplace or, if available, directly through the applicable Software. Any increases to the Scope of Use will be subject to additional charges, as set forth in the [***Atlassian Marketplace Terms of Use***](https://www.atlassian.com/licensing/marketplace/termsofuse).

### 8. Licensor’s Obligations

8.1. During the License Term, the Licensor shall provide the Software to the Licensee in a competent and professional manner with reasonable skill and ability conforming to generally accepted software standards.

### 9. Licensee’s Obligations

9.1. The Licensee shall use the Software in accordance with the License and comply with the terms of the License Agreement and any other referenced policies and terms of this License Agreement.

9.2. The Licensee shall comply with all applicable laws and regulations with respect to its activities under this License Agreement.

9.3. The Licensee shall use reasonable endeavors to prevent any unauthorized access to, or use of, the Software and notify the Licensor promptly of any such unauthorized access or use.

9.4. The Licensee acknowledges and agrees that the Licensor has no support, warranty, indemnification or other obligation or liability with respect to the modifications the Licensee could operate on the licensed Software or their combination, interaction or use with the Software. Any modification of the Software by the Licensee constitutes an infringement of the License Agreement and the Licensee does so at its own risk and peril.

9.5. The Licensee will defend, indemnify and hold harmless the Licensor from and against any loss, cost, liability or damage (including attorney’s fees) arising from or relating to any claim brought against the Licensor arising from or related to Licensee’s breach of the License Agreement, especially any claims or disputes brought (a) by a third party related to the use of the materials of the Licensee in the context of the License Agreement; or (b) by a third party relating to any content or data used by the Licensee in connection with the Software and not provided by the Licensor.

### 10. Support and Maintenance Services

10.1. During the License Term, the Licensor will provide the Licensee with Support and Maintenance Services for the Software pursuant to the conditions described in the Licensor’s [***Support Platform Terms and Conditions***](https://creativas.io/end-user-license-agreement/support-platform-terms-and-conditions).

### 11. Fees and payment

11.1. The Licensee agrees that all payments are submitted to the provisions of Article 2 “Your orders” of the [***Atlassian Marketplace Terms of Use***](https://www.atlassian.com/licensing/marketplace/termsofuse).

11.2. The Licensee agrees that it shall indemnify the Licensor for all fees, costs and expenses incurred by the Licensor as a result of any late payment of the Charges or the recovery of such Charges.

### 12. Intellectual Property Rights

12.1. The Parties retain the exclusivity of their Intellectual Property Rights prior to the conclusion of the License Agreement.

12.2. The Licensee shall not:

- Reproduce, duplicate, modify, adapt or create, or attempt to reproduce, duplicate, modify, adapt or create derivative works from or distribute all or any portion of the Software;
- Reverse engineer, disassemble, decompile, translate, or otherwise seek to obtain or derive the source code, underlying ideas, algorithms, file formats or non-public APIs to the Software or attempt to reverse engineer, disassemble, decompile or otherwise reduce to human-perceivable form all or any part of the Software;
- Transfer, temporarily or permanently, any of its rights under this License Agreement,
- Rent, lease, distribute, sell, sublicense, transfer, or provide access or attempt to obtain, or assist third parties in obtaining, access to the Software;
- Use the Software for the benefit of any third party;
- Incorporate the Software into a product or service that the Licensee provides to a third party;
- Interfere with any license key mechanism in the Software or otherwise circumvent mechanisms in the Software intended to limit the use;
- Remove or obscure any proprietary or other notices contained in the Software;
- Use the Software for competitive analysis or to build competitive products;
- Publicly disseminate information regarding the performance of the Software; or
- Encourage or assist any third party to do any of the foregoing.

12.3. The Licensor will retain all right, title, and interest in and to any software, materials, add-ons, deliverables, derivative works or developments that the Licensor would provide the Licensee in connection with any additional services.

12.4. The Software may include code and libraries licensed to the Licensor by third parties, including open-source software. Their use is submitted to their own software license and the Licensee shall comply with the relevant open-source licenses. The Licensee shall read and respect the provisions of [***Third Party Code in Atlassian Products***](https://www.atlassian.com/legal/third-party-code) regarding the use of third-party code.

### 13. Confidentiality

13.1. Each Party (hereafter referred to as the “**Receiving Party**”) acknowledges that they may access information, that have been disclosed to the Receiving Party or its affiliates by the other Party (hereafter referred to as the “**Disclosing Party**”) or its agents or affiliates, which are of a confidential nature, in whatever form (including, without limitation, in written, oral, visual or electronic form or on any magnetic or optical disk or memory and wherever located) relating to the business, Licensees, products, affairs, and finances of either Party for the time being which is confidential to that Party and trade secrets including, without limitation, technical data and know-how relating to the business of that Party or any of its Licensors, Licensees, agents, distributors, shareholders, management or business contacts (hereafter referred to as “**Confidential Information**”).

13.2. The Receiving Party shall keep in strict confidence all Confidential Information and any other Confidential Information concerning the Disclosing Party’s business or its products which the Receiving Party may obtain. The Receiving Party shall restrict disclosure of such confidential material to such of its or its affiliates’ employees, agents or sub-contractors as need to know it for the purpose of discharging the Receiving Party’s obligations to the Disclosing Party, and shall ensure that such employees, agents or sub-contractors are subject to obligations of confidentiality corresponding to those which bind the Disclosing Party.

13.3. All materials, equipment and tools, drawings, specifications and data supplied by the Disclosing Party to the Receiving Party shall at all times be and remain the exclusive property of the Disclosing Party, but shall be held by the Receiving Party in safe custody at its own risk and maintained and kept in good condition by the Receiving Party until returned to the Disclosing Party, and shall not be disposed of or used other than in accordance with the Disclosing Party’s written instructions or authorization.

13.4. The obligations in this clause shall not apply in relation to:

- Information which is or has become public knowledge other than as a result of a breach of Clause 13.1;
- Information which the Receiving Party using or disclosing the information either knew prior to the Disclosing Party’s first disclosure of it or received from a third party entitled to disclose the same; or
- Information that either Party is required to disclose by law any court of competent jurisdiction, any Government agency or any regulatory body lawfully requesting the same.

13.5. To the extent that any Confidential Information of the other Party is stored within a computer system or is stored in machine-readable form, the Receiving Party shall ensure that such Confidential Information is secured so that access may not be gained, and copies may not be made other than in accordance with this License Agreement.

13.6. Subject always to the Receiving Party’s right to retain (for such purposes only) one copy of any Confidential Information of the other Party which the Receiving Party requires to retain to satisfy any applicable audit or regulatory requirements, the Receiving Party shall as soon as reasonably practicable on the written request of the Disclosing Party return all documents and materials containing the Confidential Information or if so required shall at the request of the Disclosing Party destroy all documents and materials containing the Confidential Information (including any copies, analysis, memoranda or other notes made by the Receiving Party) in its possession or under its custody or control and shall in addition (so far as reasonably practicable) remove any such Confidential Information stored within any computer or word processing system whether or not in machine-readable form and certify in writing to the other that all such documents and materials have been destroyed.

13.7. The Parties shall use reasonable endeavors to ensure that their employees, agents and sub-contractors comply with this clause.

13.8. From time to time, the Licensee may choose to send feedback to the Licensor while suggested. No feedback will be considered as confidential information and the Licensor reserves the right to use, develop, evaluate, or market products or services on the basis of the Licensee’s feedback or with the incorporation of the Licensee’s feedback or otherwise. Without prejudice to Clause 12 “Intellectual Property Rights”, the Licensor may in connection with any of its products or services freely use, copy, disclose, license, distribute and exploit any Feedback in any manner without any obligation, royalty or restriction based on Intellectual Property Rights or otherwise.

### 14. Personal Data

14.1. The Licensor may collect Personal Data from the Licensee in connection with this License Agreement.

14.2. The Licensee hereby acknowledges and accepts the rights and obligations of the Licensor’s privacy policy that he has read and understood and accessible at the following link: [***Privacy Policy***](https://creativas.io/privacy-policy).

### 15. Warranties and Disclaimer

**15.1. IMPORTANT: It is agreed between the Parties that the Licensee is solely responsible for ensuring that its systems meet the hardware, software and any other applicable system requirements for the Software. Without prejudice to the Licensor’s obligations provided in Clause 8** **“Licensor’s Obligations” of this License Agreement, the Licensee is fully responsible for the choice of the Software. In case of doubt, the Licensee is invited to** [***contact the support***](https://creativas.io/contact) **before any purchase.**

15.2. Each Party represents and warrants that it has the legal power and authority to enter into this License Agreement. If the Licensee is an entity, he warrants that this License Agreement and each Purchase Order is entered into by an employee or agent of such entity with all necessary authority to bind such entity to the terms and conditions of this License Agreement.

15.3. The Licensor warrants that it will take reasonable commercial efforts to ensure that the Software, in the form and when provided to the Licensee, will be free of any viruses, malware, or other harmful code.

15.4. The Licensor warrants that the Software will not violate the Intellectual Property Rights of any third parties and, therefore, guarantees the Licensee against any legal action or claims brought by third parties (hereafter referred to as “**Third Party Claims**”) alleging that the use of the Software by the Licensee infringes or violates the rights of the third party under applicable laws. Under this warranty, the Licensor shall bear reasonable lawyers’ fees and other reasonable legal fees which the Licensee may be required to incur or suffer as a result of such legal action or claim, as well as all the direct damages the Licensee may be sentenced to pay by a binding court decision.

15.5. On becoming aware of a Third Party Claim, the Licensee shall (i) promptly notify the Licensor of such Third-Party Claim (ii) provide the Licensor with the sole control over the defense and/or settlement of such Third-Party Claim (with the Licensee retaining the right to participate in such Third-Party Claim (but not control) with its own legal counsel, at its own expense), and (iii) give reasonable cooperation and assistance to the Licensor, at the Licensor’s cost, with regard to such Third-Party Claim.

15.6. This warranty will not be applicable if the Third-Party Claim arises from (i) an allegation that does not state with specificity that the Software is the basis of the Third Party Claim, (ii) the use or combination of the Software with any other material not developed by the Licensor, (iii) the use of the Software not in accordance with this License Agreement or the Documentation, (iv) a modification of the Software by any other Party than the Licensor.

15.7. to the maximum extent permitted by law, and except as set forth in the foregoing limited warranty, the licensor and its suppliers expressly disclaim any and all warranties and representations of any kind, including any warranty of title, fitness for a particular purpose, functionality, or merchantability, whether express, implied, or statutory. the licensor will not be liable for delays, interruptions, service failures or other problems inherent in use of the internet and electronic communications or other systems outside the reasonable control of the licensor. to the maximum extent permitted by law, neither the licensor nor any of its third-party suppliers makes any representation, warranty, or guarantee as to the reliability, timeliness, quality, suitability, truth, availability, accuracy, or completeness of any software or any content therein or generated therewith, or that: (a) the use of any software will be secure, timely, uninterrupted or error-free; (b) the software will operate in combination with any other hardware, software, system, or data; (c) the software (or any products, services, information, or other material purchased or obtained by you through the software) will meet your requirements or expectations); (d) errors or defects will be corrected; or (e) the software is free of viruses or other harmful components. you may have other statutory rights, but the duration of statutorily required warranties, if any, will be limited to the shortest period permitted by law.

### 16. Limitation of Liability

16.1. The Licensor shall be liable to the Licensee for the foreseeable and direct damages in connection with this License Agreement, to the exclusion of indirect damages such as loss of profits, loss of sales or business, loss of agreements or contracts, loss of anticipated savings, loss of use or corruption of Software, data or information, failure of security mechanism, interruption of business, costs of delay or for any indirect or consequential damage of any kind.

16.2. Except as expressly and specifically provided in this License Agreement, the Licensee assumes sole responsibility for results obtained from the use of the Software by the Licensee, and for conclusions drawn from such use. The Licensor shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts provided to the Licensor by the Licensee; or in the case, the Licensee does not implement the required actions.

**16.3. In any event and without prejudice to the Licensee’s obligation to pay the Charges, the total liability of the Licensor to the Licensee arising under or in connection with this License Agreement shall not in respect of any Year, exceed the amount actually paid or payable by the Licensee under this License Agreement in the six (6) months immediately preceding the claim.**

16.4. Nothing in this License Agreement shall limit or exclude either Party’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, gross negligence or wilful or deliberate misconduct, or any other liability which cannot be limited or excluded by applicable law.

16.5. Without prejudice to the Licensee’s obligation to pay the Fees (including any expenses), the Licensee’s total liability to the Licensor arising under or in connection with this License Agreement shall not, in respect of any Year, exceed the amount actually paid or payable by the Licensee under this License Agreement in the six (6) months immediately preceding the claim.

16.6. The Licensor will have no obligations or responsibility under this License Agreement for issues caused by the use of any third-party hardware or Software not provided by itself.

16.7. If the Licensee enables or uses third-party products or services with the Software, the Licensee acknowledges that the third-party providers may access or use the data of the Licensee as required for the interoperation of their products and services with the Software. **The Licensee is solely responsible for the decision to permit any third-party provider or third-party product or service to use the data of the Licensee. It is Licensee’s responsibility to carefully review the License Agreement between itself and the third-party provider, as provided by the applicable third-party provider. THE LICENSOR DISCLAIMS ALL LIABILITY AND RESPONSIBILITY FOR ANY THIRD-PARTY PRODUCTS OR SERVICES (WHETHER SUPPORT, AVAILABILITY, SECURITY OR OTHERWISE) OR FOR THE ACTS OR OMISSIONS OF ANY THIRD-PARTY PROVIDERS OR VENDORS.**

### 17. Sub-licensing

17.1. The Licensee acknowledges and agrees that the Licensor may engage subcontractors without any prior written consent for the execution of the License Agreement.

### 18. Termination

18.1. This License Agreement is effective as of the Effective Date and expire on the date of expiration or termination of the License Term.

18.2. The Licensor may terminate the License Agreement if the Licensee uses the Software not in accordance with this License Agreement.

18.3. Upon any expiration or termination of the License Agreement, the License terminates and the Licensee is not authorized to use the Software. Except where an exclusive remedy may be specified in the License Agreement, the exercise by either party of any remedy, including termination, will be without prejudice to any other remedies it may have under the License Agreement, by law, or otherwise.

18.4. On termination or expiry of the License Agreement, the Licensor shall delete any information relating to the business of the Licensee stored on any magnetic or optical disk or memory and all matter derived from such sources which is in its possession or under its control outside the premises of the Licensee, except the information the Licensor shall keep complying with laws, regulations or contractual obligations.

18.5. The following sections will survive any termination or expiration of the License Agreement: Clause 11 “Fees and payment”, Clause 12 “Intellectual Property Rights”, Clause 13 “Confidentiality, Clause 15 “Warranties and Disclaimer”, Clause 16 “Limitation of liability”, Clause 20 “Governing Law – Dispute Resolution”, Clause 21 “Miscellaneous and General”.

18.6. Any rights, remedies, obligations or liabilities of the Parties that have accrued up to the Termination Date or expiry, including the right to claim damages in respect of any breach of this License Agreement which existed at or before the Termination Date or expiry, shall not be affected.

### 19. Publicity Rights

19.1. The Licensor may identify the Licensee as a customer in its promotional materials unless the Licensee asks for stopping doing so using the [***contact form***](https://creativas.io/contact).

### 20. Governing Law – Dispute Resolution

20.1. The License Agreement and any disputes or claims arising out of or in connection with it or its subject matter or formation (including without limitation non-contractual disputes or claims) are governed by and interpreted under and in accordance with the laws of England and Wales.

20.2. If either Party (hereafter referred to as the “**First Party**”) believes in good faith that the other Party (hereafter referred to as the ”**Other Party**”) has breached any term of this License Agreement, then the First Party shall notify the Other Party, in writing setting forth in reasonable detail the nature of the alleged breach (hereafter referred to as the “**Notice of Breach**”). If the Other Party does not dispute the validity of the Notice of Breach, then it shall promptly undertake to cure the breach. If, however, the Other Party disputes the validity of the Notice of Breach, then the Parties shall comply with the following provisions in order to expedite the review, verification, cure and remedy of any such breach.

20.3. Any dispute to be resolved pursuant to this License Agreement shall first be submitted for resolution to the authorized contacts of each Party. If such authorized contacts are unable to resolve the dispute within fourteen (14) days after the date on which the Notice of Breach is received by the Other Party (or such longer time as it mutually agreed in writing), then each Party shall be free to pursue whatever remedies hereunder, at law or in equity may be available to it in respect of the subject matter of the dispute as provided in Clause 20.4 hereunder.

20.4. Each Party irrevocably agrees that the English courts shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this License Agreement or its subject matter or formation (including non-contractual disputes or claims), not already settled amicably by the Parties under Clauses 20.2 or 20.3.

20.5 Clause 20.4 is for the benefit of the Licensor only. As a result, the Licensor shall not be prevented from taking proceedings relating to a dispute in any other courts with jurisdiction. To the extent allowed by law, the Licensor may take concurrent proceedings in any number of jurisdictions.

### 21. Miscellaneous and General

21.1. Parties must for the duration of this License Agreement maintain appropriate insurance cover with a reputable insurance company against all relevant liabilities and indemnities that may arise under this License Agreement.

21.2. Nothing in this License Agreement is intended to or shall operate to, create a partnership between the Parties, or to authorize either Party to act as agent for the other, and neither Party shall have authority to act in the name or on behalf of or otherwise to bind the other in any way.

21.3. Each Party shall not be liable for any delay or breach in any of its obligations pursuant to this License Agreement which originates from a *force majeure* event, including but not limited to:

- an act of God (such as, but not limited to, fires, explosions, earthquakes, drought, tidal waves and floods);
- war, hostilities (whether war be declared or not), invasion, act of foreign enemies, mobilisation, requisition, or embargo;
- rebellion, revolution, insurrection, or military or usurped power, or civil war;
- contamination by radio-activity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radio-active toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly;
- riot, commotion, strikes, go slows, lock outs or disorder, unless solely restricted to employees of the Supplier or of his Subcontractors; or
- acts or threats of terrorism.

21.4. If any provision of this License Agreement (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force. If any such invalid, unenforceable or illegal provision would be valid, enforceable and legal if some part of it were modified in any way, the Parties shall negotiate in good faith to modify such provision so that, as modified, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the intended commercial result of the original provision.

21.5. No failure or delay by a Party to exercise any right or remedy provided under this License Agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

21.6. The rights and remedies provided under this License Agreement are in addition to, and not exclusive of, any rights or remedies provided by law.

21.7. Neither Party may assign (except by way of security), transfer, sub-contract or otherwise dispose of this License Agreement and any of its rights or obligations thereunder, without the prior written consent of the other Party.

21.8. The License Agreement constitutes the entire agreement and understanding between the Parties relating to its subject matter and supersedes any previous agreement between them relating thereto. In entering into this License Agreement neither Party has relied on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether made innocently or negligently and whether or not made in writing) of any person (whether or not party to this License Agreement) which is not expressly set out in this License Agreement.

1. - [Software License Agreement](https://creativas.io/software-license-agreement)
    - [Cloud terms of use](https://creativas.io/cloud-terms-of-use)
    - [Support platform terms and conditions](https://creativas.io/support-platform-terms-and-conditions)
    - [Privacy Policy](https://creativas.io/privacy-policy)
    - [Service Level Agreement](https://creativas.io/service-level-agreement)
    - [Legal notice](https://creativas.io/legal-notice)
    - [DPA – Data Processing Addendum](https://creativas.io/dpa-data-processing-addendum)

---

### [Smart Tables resources](https://creativas.io/smart-tables-resources)

**Published:** April 4, 2024
**Author:** Khawla Issaoui

**Content:**

## Smart Tables Resources

  ![](https://creativas.io/wp-content/uploads/2024/04/Group-2203.png)

[**Use-case: Sales tracking with Smart Tables for Confluence**](https://creativas.io/wp-content/uploads/2024/04/Use-case-Sales-tracking-with-Smart-Tables-for-Confluence-1.pdf)

 ![](https://creativas.io/wp-content/uploads/2024/05/cover-project-management-usecase-1.png)

[**Use-case: Confluence & marketplace apps for better project management**](https://creativas.io/wp-content/uploads/2024/05/Confluence-and-marketplace-apps-for-project-management-1.pdf)

1. - [Smart Courses resources](https://creativas.io/smart-courses-resources)
    - [Smart Terms resources](https://creativas.io/smart-terms-resources)
    - [Smart Images resources](https://creativas.io/smart-images-resources)
    - [Smart Tables resources](https://creativas.io/smart-tables-resources)
    - [Other resources](https://creativas.io/other)

---

### [Smart Images resources](https://creativas.io/smart-images-resources)

**Published:** October 29, 2021
**Author:** Khawla Issaoui

**Content:**

## Smart Images Resources

  ![](https://creativas.io/wp-content/uploads/2021/10/Smart-Images-for-Confluence-at-a-glance.png)

[**Smart Images for Confluence at a glance!**](https://creativas.io/wp-content/uploads/2021/09/Smart-Images-at-a-glance.pdf)

1. - [Smart Courses resources](https://creativas.io/smart-courses-resources)
    - [Smart Terms resources](https://creativas.io/smart-terms-resources)
    - [Smart Images resources](https://creativas.io/smart-images-resources)
    - [Smart Tables resources](https://creativas.io/smart-tables-resources)
    - [Other resources](https://creativas.io/other)

---

### [Smart Courses full demo](https://creativas.io/smart-courses-atl-full-demo)

**Published:** November 21, 2024
**Author:** Hichem Jouini

**Content:**

## Everything you need to get started with Smart Courses for Confluence!

  [Try it now](https://marketplace.atlassian.com/apps/1216979?utm_medium=website&utm_source=mainCTA&utm_campaign=smartcourses) [Book a live demo](https://calendly.com/creativas)

---

### [Smart Courses for monday.com landing page](https://creativas.io/smart-courses-for-monday-com-announcement)

**Published:** December 17, 2024
**Author:** Khawla Issaoui

**Content:**

## Smart Courses LMS for monday.com

Learn with ease by creating captivating courses within monday.com! Fully integrated with your workspaces, boards and items, no need to install a standalone LMS tool.

[Try it now](https://monday.com/marketplace/listing/10000684/?utm_medium=emailing&utm_source=release_newsletter&utm_campaign=smartcoursesmonday) [Book a live demo](https://calendly.com/creativas)

 ![](https://creativas.io/wp-content/uploads/2024/12/Smart-Courses-for-monday.com-christmas-board.png) 

## Get started with Smart Courses in just a few steps

  [![](https://creativas.io/wp-content/uploads/2024/12/Install-courses-MD.png)](https://creativas.io/wp-content/uploads/2024/12/Install-courses-MD.png)##### Install the app in one-click

Add Smart Courses form monday.com marketplace

 [![](https://creativas.io/wp-content/uploads/2024/12/template-courses-MD.png)](https://creativas.io/wp-content/uploads/2024/12/template-courses-MD.png)##### Add from a template

Use a Smart Courses board template with predefined columns

[![](https://creativas.io/wp-content/uploads/2024/12/edit-courses-MD.png)](https://creativas.io/wp-content/uploads/2024/12/edit-courses-MD.png)

##### Create and design

Edit courses from the board items and create engaging courses

 [![](https://creativas.io/wp-content/uploads/2024/12/notifications-courses-MD.png)](https://creativas.io/wp-content/uploads/2024/12/notifications-courses-MD.png)##### Publish and share with users

Share courses and exams with your monday.com users

[Start now](https://monday.com/marketplace/listing/10000684/?utm_medium=emailing&utm_source=release_newsletter&utm_campaign=smartcoursesmonday)

  ## A learning  wonderland: Create, explore, and track!

   ![](https://creativas.io/wp-content/uploads/2024/12/christmas-board-item.png) 

### Design courses and exams

Create courses and exams by adding multimedia content like videos, PDFs, audio files, web links, and quizzes using 7 question types to assess participants’ knowledge. Share and assign by adding due dates, collaborate with other users to co-create informative courses.

   ![](https://creativas.io/wp-content/uploads/2024/12/Chrismtmas-learning-hub.png) 

### Navigate and filter 

Easily find and organize your courses with a centralized course catalog or board that simplifies navigation for your team. With intuitive search and filtering options, users can quickly locate the courses they need. Organize your training materials using customizable tags and categories to ensure your course content remains structured and accessible.

   ![](https://creativas.io/wp-content/uploads/2024/12/christmas-insights.png) 

### Reporting and insights 

Stay on top of learning outcomes with comprehensive reporting and progress tracking dashboard. Smart Courses allows you to monitor participants’ progress and evaluate course performance in real time. Generate detailed insights and export reports to Excel or CSV for additional analysis.

  [Discover more features](https://help.creativas.io/app/scfm/smart-courses-for-monday-com-documentation-149979144.html)

  ## Why does every monday.com user need an LMS?

### Employee onboarding

Simplify your onboarding process by creating interactive courses directly in monday.com. Train new hires, ensure they have the right resources, and track their progress all in one place.

### Skills development and learning

Empower your teams to grow with personalized training. Assign courses to enhance employees' skills, promote continuous learning, and keep your team ahead of the curve.

### Exams and knowledge assessments

Test team knowledge and performance with exams or quizzes. Use insights to identify strengths, improve processes, and encourage consistent learning.

### Compliance and certification training

Create compliance and mandatory training with structured courses and trackable progress. Ensure your teams meet industry standards while saving time.

---

### [Service Level Agreement](https://creativas.io/service-level-agreement)

**Published:** October 22, 2020
**Author:** Hichem Jouini

**Content:**

# Service Level Agreement (SLA)

Our customers are the most important priority for everyone at Creativas. Our goal is that all our customers are completely satisfied with our products and any interactions with our team.

### Response Times

When you make a support request to Creativas, we will respond no more than 24 business hours from the time of your request

### Business Hours

    Monday – FridayPST

Pacific Standard Time

ECT

European Central Time GMT+1:00

EST

Eastern Standard Time GMT-5:00

12AM – 9AM9AM – 6PM3AM-12PM

We also enjoy some holidays including:

- Easter Monday (April 22nd)
- International Workers’ Day (May 1st)
- Victory Day (May 8th)
- Ascension Day (May 30th)
- All Saints Day (November 2nd)
- Christmas Eve (December 24th)
- Christmas Day (December 25th)
- Second Christmas Day (December 26th)
- New Year’s Eve (December 31st

### Our Customer Success Channel

Submit a request through our support system by clicking [Create Support Request](https://creativas.atlassian.net/servicedesk/customer/portals).

Alternatively, you can send an email to  to create new tickets.

### Support includes help with:

Link to Support includes help with:

- installation,
- troubleshooting problems with Creativas apps,
- identifying work-arounds.

### Support does not include help:

Link to Support does not include help:

- with product training, for non-valid and non-current license or inactive subscription,
- with non-Creativas apps,
- with Confluence/Jira issues,
- with Confluence/Jira versions that are no longer supported by Creativas apps,
- with client configurations that are not supported by the Confluence/ Jira versions that the app is installed on,
- in any language other than English or French.

### Bug fix policy

Link to Bug fix policy Fixes are not backported to previous versions due to

- risk,
- complexity,
- changes to an API requirement,
- code used by third party add-ons, or
- infrastructure that we would usually reserve for a platform release.

1. - [Software License Agreement](https://creativas.io/software-license-agreement)
    - [Cloud terms of use](https://creativas.io/cloud-terms-of-use)
    - [Support platform terms and conditions](https://creativas.io/support-platform-terms-and-conditions)
    - [Privacy Policy](https://creativas.io/privacy-policy)
    - [Service Level Agreement](https://creativas.io/service-level-agreement)
    - [Legal notice](https://creativas.io/legal-notice)
    - [DPA – Data Processing Addendum](https://creativas.io/dpa-data-processing-addendum)

---

### [Privacy Policy](https://creativas.io/md-privacy-policy)

**Published:** February 8, 2023
**Author:** Hichem Jouini

**Content:**

Creativas does not collect, store or process any private/sensitive information in the apps available on the [monday.com](http://monday.com/) Apps Marketplace.

Google Analytics is used for collecting usage information regarding the Creativas website(s). A tracking cookie may be placed by Google to enable the collection of analytical data. The information collected is stored anonymously. No other cookies or tracking technologies are used by Creativas.

Creativas uses Atlassian Jira Cloud with Jira Service Desk to provide customer support.

Customers who wish to contact Creativas support are required to create an Atlassian ID account. Any personal information requested in the account sign up process will be collected, stored and processed by Atlassian and is governed by the [Atlassian Privacy Policy](https://www.atlassian.com/legal/privacy-policy).

## Updates

The Privacy, Security & Cookie statement can be changed without prior notice, as our policies may change or as part of a requirement to comply with relevant laws.

If you have any questions or comments as a result of this privacy statement, please use the [contact form](https://creativas.io/contact) to send a message.

Last updated: February 8, 2023

---

### [Other resources](https://creativas.io/other)

**Published:** October 29, 2021
**Author:** Khawla Issaoui

**Content:**

## Other Resources

  ![](https://creativas.io/wp-content/uploads/2024/01/2023-wrapped-up.png)

[Creativas 2023 wrapped up](https://creativas.io/wp-content/uploads/2024/01/2023.pdf)

 ![](https://creativas.io/wp-content/uploads/2021/10/Sneak-Peek-at-our-Apps-Definitions-and-main-Features.png)

[Sneak Peek at our Apps!](https://creativas.io/wp-content/uploads/2021/10/Creativas-cheat-sheet-1.pdf)

 ![](https://creativas.io/wp-content/uploads/2023/04/Atlassian-partner-of-the-year-finalist-2022.png)

[Atlassian Partner of the Year 2022 Finalist](https://creativas.io/wp-content/uploads/2023/04/Atlassian-Partner-of-the-year-finalist-2022.pdf)

 ![](https://creativas.io/wp-content/uploads/2024/07/marketing-teams-using-smart-solutions-768x528.png)

[Smart solutions for marketing teams using Confluence](https://creativas.io/wp-content/uploads/2024/07/Smart-solutions-for-marketing-teams-using-Confluence.pdf)

 ![](https://creativas.io/wp-content/uploads/2021/10/5-tips-to-an-effective-e-leadership-in-post-era.png)

[Tips to an effective eLeadership in post COVID era!](https://creativas.io/wp-content/uploads/2021/10/5-tips-to-an-effective-e-leadership.pdf)

1. - [Smart Courses resources](https://creativas.io/smart-courses-resources)
    - [Smart Terms resources](https://creativas.io/smart-terms-resources)
    - [Smart Images resources](https://creativas.io/smart-images-resources)
    - [Smart Tables resources](https://creativas.io/smart-tables-resources)
    - [Other resources](https://creativas.io/other)

---

### [Legal notice](https://creativas.io/legal-notice)

**Published:** October 28, 2020
**Author:** Hichem Jouini

**Content:**

# Legal notice

This website is published and created by Creativas Consulting, registered in the Trade Registry of Paris as number 952 012 250, with its head office at

CREATIVAS CONSULTING,
9 rue des colonnes
75002 Paris
France

[Contact form](/contact)

**Website**

The Site is published under the domain [creativas.io](https://creativas.io/ "https://creativas.io")

**Publishing director**

The Director of publication is **Hichem Jouini**, Chief Executive Officer of the Company.

**Hosting**

The Site is hosted by hosted by 1&1 IONOS sarl

7 Place de la Gare
BP 70109
57201 Sarreguemines cedex
France

[https://www.ionos.fr](https://www.ionos.fr/ "https://www.ionos.fr/")

**Copyright Notice**

All rights of reproduction are reserved, including for downloadable documents and photographic representations.

© Copyright 2020, Creativas Consulting

1. - [Software License Agreement](https://creativas.io/software-license-agreement)
    - [Cloud terms of use](https://creativas.io/cloud-terms-of-use)
    - [Support platform terms and conditions](https://creativas.io/support-platform-terms-and-conditions)
    - [Privacy Policy](https://creativas.io/privacy-policy)
    - [Service Level Agreement](https://creativas.io/service-level-agreement)
    - [Legal notice](https://creativas.io/legal-notice)
    - [DPA – Data Processing Addendum](https://creativas.io/dpa-data-processing-addendum)

---

### [Terms of Use - monday.com apps](https://creativas.io/terms-of-use-monday-com-apps)

**Published:** February 10, 2025
**Author:** Hichem Jouini

**Content:**

# Terms of Use – monday.com apps

Last updated: February 10, 2025

Creativas (“us”, “we” or “our”) operates online applications that complement a user’s use of the [monday.com](http://monday.com/ "http://monday.com") products.

Creativas may not ever be responsible for the conduct of any of our Users either online or offline.

### Recitals

A. These Terms of Use (“Terms”) govern your use of any Creativas application for monday.com products. These Terms form a binding contractual agreement between you, the other Users and Creativas.

B. In these Terms, Creativas refers CREATIVAS FZCO, a company incorporated in Dubai Silicon Oasis, UAE with license number 16275.

C. You acknowledge that these Terms are binding, and you affirm and signify your consent to these Terms by subscribing to the Application. If you do not agree to the Terms, please do not use the Application.

D. For that reason these Terms are important and you should ensure that you read them carefully. You may contact us with any questions before you use the Application by emailing us at .

### Definitions

1.1. “Application” means any Creativas’s application acquired through [monday.com](http://monday.com/ "http://monday.com") Apps Marketplace.

1.2. “Confidential Information” means any of our information, or the information of another User which is designated as confidential or which is of a confidential or sensitive nature, which is marked or denoted as confidential or which a reasonable person to whom that information is disclosed or to whose knowledge the information comes would consider confidential.

1.3. “Content” means anything that is uploaded or otherwise transmitted through the Application, and when it is introduced by you, it is your Content.

1.4. “Data Controller” means Creativas otherwise referred to as “Creativas”, “us”, “we” or “our”.

1.5. “Data Processor” means any third party that we use to process your personal information.

1.6. “Intellectual Property” means all intellectual property rights (including, without limitation, all registered and unregistered copyright, designs, trade marks and patents) of any nature in any technology, trade secrets, User details (including, but not limited to, User emails, telephone numbers and addresses) and User-related information, software, program, inventions, designs, works and subject matter belonging to us.

1.7. “Membership Data” means any information provided by you and/or your Users to us as required to access or use the Application.

1.8. “Third Party” means an entity other than us, our subsidiaries or You.

1.9. “User” means any person who purchases the Application and accesses the Application, regardless of the nature of that access whether that party is or is not identified to us.

1.10. “You” means a User or any other person accessing the Application on behalf of your company or your company’s [monday.com](http://monday.com/ "http://monday.com") instance.

1.11. “monday.com Website” means the website located at [http://www.monday.com](http://www.monday.com/ "http://www.monday.com")

### 2. Use of the Application

2.1. We grant you a non-exclusive, non-transferable licence to use the Application in accordance with these Terms.

2.2. You acknowledge and agree that the Application may not operate on a continuous basis and may be unavailable from time to time (including for maintenance purposes).

2.3. Creativas may add, modify or discontinue any feature, functionality of the Application at own discretion and without further notice, however, if such modifications mean material adverse change in the core functionality of the Application, then we will notify You by posting an announcement on our Website and/or by sending You an email.

2.4. You must not directly or indirectly:
(a) use the Application to create any service, software or documentation that performs substantially the same functionality as the Application;
(b) disassemble, decompile, reverse engineer or use any other means to attempt to discover any source code, algorithms or trade secrets underlying the Application; or
(c) encumber, sublicense, transfer, distribute, rent or lease the Application in favour of a third party;
(d) adapt, combine, create derivative works of or otherwise modify any Application.

### 3. User Conduct

3.1. By accepting these Terms, you are representing that you:
(a) have the capacity to accept these Terms;
(b) will provide, or have provided, and will maintain and promptly update the Membership Data and ensure that information provided is accurate, current and complete.

3.2. You must not use the Application for any illegal, immoral or unethical purpose.

3.3. You must not knowingly directly or indirectly:
(a) interfere or attempt to interfere with the proper working of the Application or any activities conducted on the Application;
(b) bypass any privacy settings or measures we may use to prevent or restrict access to the Application; or
(c) run mail list, any form of auto-responder or spam on the Application.

3.4. You must not use the Application for the purpose of transmitting any Content that:
(a) is inaccurate, harmful, obscene, pornographic, defamatory, racist, sexist, threatening, violent, offensive, abusive, vulgar, profane, indecent, unlawful, harassing, or otherwise objectionable to us or other Users of the Application, including any Content which is likely to offend, insult or humiliate others based on race, religion, ethnicity, gender, age, sexual orientation and/or any physical or mental disability;
(b) exploits another person in any manner;
(c) includes unauthorised disclosure of personal information;
(d) advertises services for non-individuals or for any other reason which is not aligned to the purposes for which the Application is intended;
(e) violates or infringes anyone’s intellectual property rights; or
(f) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.

3.5. You are solely responsible for the Content and all activities that occur while using the Application.

3.6. If you misuse the Application in contravention of these Terms, we may, at our sole discretion, restrict, suspend or disable your access to the Application.

### 4. Your Content

4.1 We will only use your Content to provide you with the use of the Application, or as may be required to comply with any applicable law, legal requirement, police investigation or request from a Government authority.

### 5. Payment

5.1. If an Application requires payment based on Your [monday.com](http://monday.com/ "http://monday.com") user tier, the purchase price will be disclosed to You prior to your access to the Application.

5.2. All fees are quoted in US Dollars and are exclusive of tax. We reserve the right to change the fees for any chargeable service or feature on the Application at any time and will provide Notice in accordance with these Terms where the price is varied.

5.3. If you purchase an Application, you will be directed to make payment of the purchase price prior to the installation of the Application.

5.4. All Creativas applications on the [monday.com](http://monday.com/ "http://monday.com") App Marketplace are paid-via-monday.com apps. This means that You will not transact with Creativas, but with [monday.com](http://monday.com/ "http://monday.com") and will pay to [monday.com](http://monday.com/ "http://monday.com") directly for Creativas’s application subscription. Application cost will be included to your monthly or annual billing.

### 6. Confidential Information

6.1. You agree to keep the Confidential Information confidential and only use or disclose such information for the purposes as authorised by the owner of the Confidential Information.

6.2. The obligations of confidentiality in clause 6.1 will not apply to information which:
(a) is generally available in the public domain except where such availability is as a result of a breach of these Terms;
(b) was known prior to the disclosure of the information by you; or
(c) is required to be disclosed by an applicable law or court order.

### 7. Intellectual Property Rights

7.1. Nothing in these Terms constitutes a transfer of any Intellectual Property rights. You acknowledge and agree that, as between you and us, Creativas owns all Intellectual Property rights in the Application, which is protected by applicable copyright or other intellectual property laws and treaties.

7.2. You are prohibited to reproduce any aspect of the Application or other Intellectual Property owned by Creativas.

### 8. Termination and Suspension

8.1. The Terms will continue in force until you withdraw your consent or such time that the Terms are varied or replaced, but we may terminate the Terms or the Application at any time and without prior notice at our sole discretion.

8.2. We may suspend or terminate any User from using the Application without notice at our sole discretion.

8.3. We reserve the right to change or discontinue any feature on the Application or the Application in whole or in part at any time at our sole discretion.

### 9. Limitation of Liability

9.1. We shall not be liable to you in respect of any losses suffered or incurred by you arising out of or in connection with your use of the Application.

9.2. You shall be liable for any loss, damage or injury to any party or parties (including to us, Third Parties and other Users) resulting from your negligent acts or omissions through your use of the Application and shall indemnify and keep us indemnified against any claim or claims made against Creativas.

9.3. In no event shall we be liable to you or a third party for any:
(a) loss or inaccuracy of or damage to data, loss or interruption of use of the Application, or cost of procuring substitute technology, goods or services; or
(b) indirect, punitive, incidental, reliance, special, exemplary or consequential damages including, but not limited to, loss of business, revenue, profits and goodwill; These limitations are independent from all other provisions of this agreement and shall apply notwithstanding the failure of any remedy provided herein.

9.4. Without limitation to the foregoing, you agree that our liability, if any, arising out of any kind of legal claim or action in any way connected to your use of the Application will be limited to the total amount paid by you (if any) for any Application purchased by you.

### 10. Disclaimer of Warranties

10.1. You acknowledge that we make no representation or warranty:
(a) that your access to the Application (including any payment platforms on the Application) will be, timely, secure, uninterrupted and/or error-free;
(b) that the Application will be compatible with any feature or program associated with the [monday.com](http://monday.com/ "http://monday.com") Website;
(c) that any defects on the Application will be corrected;
(d) that any information disclosed on the Application will be accurate, up to date, complete or useful; or
(e) that the Application or the server which stores and transmits the Application to you are free from viruses or any other harmful components.

### 11. Assumption of Risk

11.1. You agree and understand that you assume all risks when using the Application, including without limitation any and all of the risks associated with any online or offline interactions with other Users and Third Parties and all risk for any damage to your computer system or loss of data.

### 12. Indemnification

12.1. You agree to indemnify, and continually indemnify, us in relation to all claims, actions, liabilities, costs, losses and expenses (including legal costs on a full indemnity basis) that we incur as a result of your use of the Application, and/or from your failure to comply with these Terms.

12.2. You will be responsible for and will indemnify us against liability for all loss, damage or injury to persons or property caused by you, or your employees or agents, and the amount of all claims, damages, costs and expenses which may be paid, suffered or incurred by us in respect of any such loss, damage or injury will be made good at your expense.

### 13. General

13.1. These Terms prevail in the event that anything in, or associated with the Application is inconsistent with these Terms.

13.2. If a provision of these Terms is invalid or unenforceable it is to be read down or severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.

13.3. These Terms and any disputes or claims arising out of or in connection with it or its subject matter or formation (including without limitation non-contractual disputes or claims) are governed by and interpreted under and in accordance with the laws of England and Wales.

13.4. We are not liable whatsoever to you for any direct or indirect losses and/or expense suffered by you arising out of a breach by us of these Terms, including our negligence.

13.5. Our failure to enforce any provision of these Terms shall not be treated as a waiver of that provision, nor shall it affect our right to subsequently enforce that provision.

13.6. We may provide any notice required under these Terms by sending an email to each User (“Notice”).

13.7. We may amend or vary these Terms at our sole discretion by giving reasonable Notice, and the varied Terms are to take effect immediately upon Notice being given. Your continued use of the Application after any variation of these Terms will be deemed to constitute your acceptance of the varied Terms. If you do not accept the varied Terms, please discontinue your use of the Application.

13.8. These Terms are effective as and from 10 February 2025.

1. - [Software License Agreement](https://creativas.io/software-license-agreement)
    - [Cloud terms of use](https://creativas.io/cloud-terms-of-use)
    - [Support platform terms and conditions](https://creativas.io/support-platform-terms-and-conditions)
    - [Privacy Policy](https://creativas.io/privacy-policy)
    - [Service Level Agreement](https://creativas.io/service-level-agreement)
    - [Legal notice](https://creativas.io/legal-notice)
    - [DPA – Data Processing Addendum](https://creativas.io/dpa-data-processing-addendum)

---

### [Customers](https://creativas.io/customers)

**Published:** August 13, 2019
**Author:** Hichem Jouini

**Content:**

# Trusted by 800+ customers

More than 800 companies across the world use our Apps and Solutions within their Atlassian products.

![](https://creativas.io/wp-content/uploads/2020/10/cisco.svg)![](https://creativas.io/wp-content/uploads/2020/10/vodafone.svg)![](https://creativas.io/wp-content/uploads/2020/10/samsung.svg)![](https://creativas.io/wp-content/uploads/2020/10/netflix.svg)![](https://creativas.io/wp-content/uploads/2020/10/airbus.svg)![](https://creativas.io/wp-content/uploads/2020/10/un.svg)![](https://creativas.io/wp-content/uploads/2020/10/checkout.svg)![](https://creativas.io/wp-content/uploads/2020/10/allianz.svg)![](https://creativas.io/wp-content/uploads/2020/10/ea.svg)![](https://creativas.io/wp-content/uploads/2022/05/snapchat.svg)![](https://creativas.io/wp-content/uploads/2020/10/denso.svg)![](https://creativas.io/wp-content/uploads/2020/10/mozilla.svg)![](https://creativas.io/wp-content/uploads/2020/10/british_council.svg)![](https://creativas.io/wp-content/uploads/2022/05/apple.svg)![](https://creativas.io/wp-content/uploads/2020/10/hyundai.svg)![](https://creativas.io/wp-content/uploads/2020/10/nintendo.svg)![](https://creativas.io/wp-content/uploads/2020/10/carrefour.svg)![](https://creativas.io/wp-content/uploads/2020/10/linux.svg)![](https://creativas.io/wp-content/uploads/2020/10/futjitsu.svg)![](https://creativas.io/wp-content/uploads/2022/05/dolby-1.svg)![](https://creativas.io/wp-content/uploads/2022/05/warnermedia-1.svg)![](https://creativas.io/wp-content/uploads/2020/10/philip_morris.svg)![](https://creativas.io/wp-content/uploads/2020/10/1and1.svg)![](https://creativas.io/wp-content/uploads/2020/10/checkout.svg)

 Interested in our Apps? Learn more on the [Marketplace](https://marketplace.atlassian.com/vendors/1214340/techup) or [Contact-us](/contact)

---

### [Contact](https://creativas.io/contact)

**Published:** October 9, 2020
**Author:** Hichem Jouini

**Content:**

# Get in touch

 Looking for Apps support? Check the [Support Portal](https://techup.atlassian.net/servicedesk/customer/portals)

 Your Email \*  

 Your Name  

 Subject \* —Please choose an option—Jobs at CreativasPartnershipAppsOther 

 Message 

 Attachment 

### Our Offices

 ![](https://creativas.io/wp-content/uploads/2023/03/Group-1595.png)

#### Dubai

Dubai Silicon Oasis
United Arab Emirates

![](https://creativas.io/wp-content/uploads/2020/10/paris_office_75002.png)

#### Paris

9 rue des colonnes
75002 Paris
France

![](https://creativas.io/wp-content/uploads/2020/10/sfax_office.png)

#### Sfax

Immeuble Amen
Sakiet Eddaier 3011
Tunisia

---

### [Book a demo !](https://creativas.io/book-a-demo)

**Published:** July 21, 2021
**Author:** Hichem Jouini

**Content:**

# Request a demo !

 Looking for Apps support? Check the [Support Portal](https://techup.atlassian.net/servicedesk/customer/portals)

 Email Address \*

First Name \*

Last Name \*

App \*Smart CoursesSmart TermsSmart Images

Hosting \*CloudData centerServer

Company 

Message

---

### [Privacy Policy](https://creativas.io/privacy-policy)

**Published:** October 22, 2020
**Author:** Hichem Jouini

**Content:**

# Privacy Policy

Last updated: May 2, 2023

CREATIVAS (hereafter “**the Company**” or “**the Data Controller**”) is committed to respecting your privacy and the data protection regulations. The data protection regulations include the European General Data Protection Regulation 2016/679 of 27 April 2016 (hereafter referred to as “**the GDPR**”) and the French law n°78-17 of January 6th, 1978 on information technology, data files and civil liberties modified by the French law n°2018-493 of June 20th, 2018 (hereafter referred to as “**the French Data Protection Act**”).

Please read the following to learn more about the Company’s privacy policy (hereafter “**the Policy**”). This Policy refers to websites of the Company available at the following URLs: [https://creativas.io/](https://creativas.io/ "https://creativas.io/") and [https://help.creativas.io](https://help.creativas.io/ "https://help.creativas.io") (hereafter “**the Site(s)**”) and also the purchase of Creativas products on the [Atlassian marketplace](https://marketplace.atlassian.com/ "https://marketplace.atlassian.com/") exploited by the company Atlassian Corporation Plc.

Please do not submit or provide any personal data to the Company without having read, understood, and accepted this Policy in full. If you have any question about this Policy, please contact the Company:

CREATIVAS CONSULTING,
9 rue des colonnes
75002 Paris
France

Or send an email to [gdpr@creativas.io](mailto:gdpr@creativas.io "mailto:gdpr@creativas.io")

### 1. DATA CONTROLLER IDENTITY

The Data Controller is CREATIVAS CONSULTING, registered in the Trade Registry of Paris as number 952 012 250, with its head office at 9 rue des colonnes, 75002 Paris, France, represented by Hichem Jouini in his capacity as Chief executive officer. This means that the Company is the legal entity that processes the personal data on the Sites and implements procedures to safeguard this data and respect the rights of the data subjects.

### 2. FOR WHICH PURPOSES DOES THE COMPANY USE YOUR PERSONAL DATA?

The Company collects your personal data for the following purposes:

- To send you information about the CREATIVAS services: after signing up for our communications, an email will be sent to you;
- To meet your requests: after requesting information, the Company will contact you;
- To perform the requested CREATIVAS services and products you purchase on the Atlassian marketplace;
- To perform the requested support and maintenance services on the CREATIVAS Support and Maintenance Platform;
- To conduct statistical analysis in order to understand our audience and adapt our services to your needs. These statistics are kept at the Sites of our various service providers.

### 3. ON WHICH LEGAL BASIS DOES THE COMPANY USE YOUR PERSONAL DATA?

The Company collects and processes information about you only where it has a legal basis to do so. In addition to instances where your consent has been collected, the processing of your personal data for the aforementioned purposes is necessary for the Company to:

- Comply with a legal obligation;
- Serve the following Company’s legitimate interests:

    - Processing of your personal data for research, product development and improvements;
    - Processing of your personal data for direct marketing – of the same, or similar, or related products and services;
    - Processing of your personal data for the purpose of security and protection of the Company’s legal rights and interests:

        - Prevention, detection and investigation of security incidents (unauthorized access, intrusion, misuse of company systems, networks, computers and information, including prevention of personal data breaches and cyber attacks);
        - IP rights protection and IP theft prevention.

### 4. WHICH PERSONAL DATA DOES THE COMPANY COLLECT?

**4.1. Data you send to the Company directly**

You directly provide to the Company personal data when you use the Sites or interact with the Company. This occurs on the following actions:

- create an account;
- leave a comment;
- give us some feedback;
- sign up for our communications (email lists, newsletters, etc.) or for any communication related to the products and services provided by the Company;
- use the support and maintenance services on our Support and Maintenance Platform.

The personal data the Company collects when you use the Sites are:

- Display name; \[Mandatory\]
- Email address; \[Mandatory\]
- Languages; \[Optional\]

Depending on the context of the communication (statutory or contractual requirement, or a requirement necessary to enter into a contract), if you do not provide us with this information, the Company will not be able to process your request.

**4.2.** **Data the Company indirectly collects**

The Company collects your personal data when you purchase Company’s products via the [Atlassian marketplace](https://marketplace.atlassian.com/ "https://marketplace.atlassian.com/") exploited by Atlassian Corporation Plc. The personal data collected via the Atlassian marketplace are:

- Email address; \[Mandatory\]
- First name; \[Mandatory\]
- Last name; \[Mandatory\]
- Phone number; \[Mandatory\]
- Languages; \[Optional\]
- Company name; \[Mandatory\]

    - Country; \[Mandatory\]
    - Address; \[Mandatory\]
    - City; \[Mandatory\]
    - State/Province; \[Optional\]
    - Zip/Postcode; \[Optional\]
    - VAT Number; \[Optional\]
- Billing contact; \[Optional\]

    - Email address; \[Mandatory\]
    - First name; \[Mandatory\]
    - Last name; \[Mandatory\]
    - Phone number; \[Mandatory\]
- Technical contact; \[Optional\]

    - Email address; \[Mandatory\]
    - First name; \[Mandatory\]
    - Last name; \[Mandatory\]
    - Phone number; \[Mandatory\]
- End user company; \[Optional – when client is a reseller\]

    - Country; \[Mandatory\]
    - Address; \[Mandatory\]
    - City; \[Mandatory\]
    - State/Province; \[Optional\]
    - Zip/Postcode; \[Optional\]

**4.3 Data the Company collects via cookies**

To improve your user experience when browsing on the Sites, the Company uses “cookies”.

A cookie is a component stored and read when you browse on the Sites, which collects personal data to optimize your user browsing experience. Cookies are used to save information about your browsing history of the Sites, making it possible to decipher that information when you visit again the Sites, thereby making subsequent browsing easier (such as adjusting the language settings).

The data collected through cookies is intended for the internal departments of the Company and its sub-contractors for the purpose of executing tasks assigned by the Company regarding the use of the Sites.

According to your browser preferences, the Company stores on your computer or mobile devices cookies for the following purposes:

- To enable you to use the features of the Sites;
- To save your browser preferences and personalize the interface of the Sites (language);
- To manage statistics in order to improve your user experience on the Sites and services the Company offers you;
- To share information with other websites you previously visited.

### 5. HOW LONG DOES THE COMPANY KEEP YOUR PERSONAL DATA?

The Company will not retain your personal data longer than necessary to fulfill the purposes for which it was collected or to fulfill legal obligations, or as permitted by law, e.g. to defend legal claims. Afterwards, the Company will delete your personal data. The individual retention periods depend on the type of personal data and the purpose of its processing.

Depending on the type of data collected, the Company applies the following retention periods:

  **Type of personal data**

**Retention period**

Cookies stored by the Company on your computer or mobile devices

Twelve (12) months from the date of your consent

Data for prospection purposes

Three (3) years from the date of inactivity on your account

Inactive customer or user account

Three (3) years from the date of inactivity on your account

User name in blog or support issue signature

Three (3) years from the date of inactivity on your account

### **6. WHO RECEIVES YOUR PERSONAL DATA?**

**6.1. Recipients of your personal data**

The data collected on the Sites are communicated to the Company’s marketing, sales, and human resources departments to fulfill the aforementioned purposes.

The Company also discloses your personal data to its authorized partners:

- Disqus
- Youtube
- Google Analytics
- Mailchimp

In these specific cases, the Company requires its partners to respect data privacy regulations by implementing strict confidentiality and data protection policies.

Please note that the Company will not disclose your personal data to third parties that are not authorized to process them.

**6.2. International transfer of your personal data**

Some of the aforementioned recipients may not be located in the European Union (hereafter referred as to the **“EU”**). For that reason, the Company may transfer your personal data outside the EU.

In this case, the Company guarantees an adequate level of protection of your personal data by implementing contractual restrictions regarding confidentiality and security in line with applicable data protection regulations.

The Company verifies annually each U.S.-based company has a valid Privacy Shield on the site 

### 7. WHAT ARE YOUR PRIVACY RIGHTS?

In accordance with the GDPR and the French Data Protection Act, and to the extent permitted by applicable data protection regulations, you have the right to:

- Access to the personal data held by the Company about you;
- Request their update or correction in case of inaccuracy;
- Request the deletion of your personal data if it is no longer needed by the Company for the purposes for which they were collected or otherwise processed;
- Data portability, which allows you to obtain your personal data in an electronic format for you or for another controller;
- Object to or restrict the processing of your personal data;
- When the legal basis of the data processing was the consent, withdraw your consent at any time where your personal data was processed with your consent, without affecting the lawfulness of processing based on consent before its withdrawal or where there is another legal basis for processing your data (e.g. overriding legitimate interests);
- File a complaint with the data controller, and/or the relevant data protection authority.

Questions, comments, requests, and complaints must be emailed to the following address: [**gdpr@creativas.io**](mailto:gdpr@creativas.io "mailto:gdpr@creativas.io")**,** or mailed to the Company:

CREATIVAS CONSULTING,
9 rue des colonnes
75002 Paris
France

All requests will be handled promptly, and no longer than one month after receiving the request. This period may be extended to two (2) months considering the complexity and number of requests. The Company will inform you by electronic means when the request was made by electronic means unless otherwise requested by you in case of extension of the period of one (1) month, within one (1) month of receipt of the request, together with the reasons of the delay.

### 8. BLOG COMMENTS

Articles posted to the Company’s Blog (the “Blog” available at the following URLs: [https://creativas.io/blog](https://creativas.io/blog "https://creativas.io/blog")) may be freely viewed by you and may receive comments via Disqus, a free service for adding comments to several areas of the Blog.

In order to post a comment, you must sign in by creating a Disqus account or logging in to his or her existing Disqus account if he or she already has one.

If you intend to post a comment on the Blog, please read Disqus’ privacy policy before signing up. You can find it at the following address: [https://help.disqus.com/customer/portal/articles/466259-privacy-policy](https://help.disqus.com/customer/portal/articles/466259-privacy-policy "https://help.disqus.com/customer/portal/articles/466259-privacy-policy") .

Disqus Inc. is a company under American law. Data collected by Disqus is hosted and processed in the United States.

For any request or dispute with Disqus Inc. Regarding your personal data, you can contact it at [privacy@disqus.com](mailto:privacy@disqus.com "mailto:privacy@disqus.com").

### 9. LINKS TO OTHER SITES AND SOCIAL MEDIA

The Sites may contain links to the websites of our partners or third-party companies.

Note that these websites have their own privacy policies and that the Company waives all liability for how these sites use the information collected when you click on those links.

Please review these sites’ privacy policies before sending them your personal data.

### 10. AMENDMENTS TO THIS POLICY

The Company reserves the right to update this Policy in order to adapt it to new practices and service plans or to changes in the present applicable data protection regulations.

Any substantial change of this Policy relating to how the Company processes your personal data will be announced visibly on the Sites. In the event of an update, the Policy date will be updated to indicate the day when the amendments were made.

1. - [Software License Agreement](https://creativas.io/software-license-agreement)
    - [Cloud terms of use](https://creativas.io/cloud-terms-of-use)
    - [Support platform terms and conditions](https://creativas.io/support-platform-terms-and-conditions)
    - [Privacy Policy](https://creativas.io/privacy-policy)
    - [Service Level Agreement](https://creativas.io/service-level-agreement)
    - [Legal notice](https://creativas.io/legal-notice)
    - [DPA – Data Processing Addendum](https://creativas.io/dpa-data-processing-addendum)

---

### [Terms of Service](https://creativas.io/md-terms-of-service)

**Published:** February 8, 2023
**Author:** Hichem Jouini

**Content:**

This End-User License Agreement (herinafter referred to as EULA) is a legal agreement between you (either and individual or single entity) and Software Defined Creativas FZCO, operating under the registered trademark Creativas (hereinafter referred to as CREATIVAS).

By installing, copying or using any of the CREATIVAS apps (hereinafter referred to as APPS), you agree to be bound by the terms of this EULA.

This EULA is a supplement to the [Service Level Agreement](https://creativas.io/service-level-agreement) (hereinafter referred to as SLA) and the [Privacy, Security & Cookie Statement](https://creativas.io/monday-privacy-policy) (hereinafter referred to as PRIVACY STATEMENT). By agreeing to the terms of this EULA, you also agree with the SLA and the PRIVACY STATEMENT.

The contents of this EULA suppercedes any conflicting provisions in the SLA and/or the PRIVACY STATEMENT. When reading and interpreting these documents, they should be read in the following order: 1) EULA, 2) PRIVACY STATEMENT, 3) SLA. In case of conflict between these documents, the provision in the document with the highest order prevails.

If you do not agree with the EULA, you are not authorized to install, copy or use the APP and will immediately uninstall and remove any previously installed or acquired copies. Obtaining the ownership of the material support of the software only, shall not grant you any right to install, to copy, to use, or to otherwise exploit the APP.

### 1. Limited warranty

CREATIVAS will use reasonable commercial efforts to provide solutions for any reported malfunctions. THIS IS A LIMITED WARRANTY AND IT IS THE ONLY WARRANTY MADE BY CREATIVAS. CREATIVAS MAKES NO OTHER WARRANTY, REPRESENTATION, OR CONDITION, EXPRESS OR IMPLIED, AND EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NO INFRINGEMENT OF THIRD PARTY RIGHTS. THE DURATION OF IMPLIED WARRANTIES OR CONDITIONS, INCLUDING WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED TO THE ABOVE LIMITED WARRANTY PERIOD; NO CREATIVAS PARTNER, DISTRIBUTOR, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATIONS, EXTENSIONS, OR ADDITIONS TO THIS WARRANTY. If you make any modifications to the SOFTWARE PRODUCT during the warranty period, if the media is subjected to accident, abuse, or improper use, or if you violate the terms of this EULA, then this warranty shall immediately be terminated. This warranty shall not apply if the SOFTWARE PRODUCT is used on or in conjunction with hardware or software other than the unmodified version of hardware and software which the Software was designed to be used as described in the Documentation.

### 2. Limitation of liability

UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY, TORT, CONTRACT, OR OTHERWISE, SHALL CREATIVAS OR ITS PARTNERS OR DISTRIBUTORS BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY CHARACTER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES, OR FOR ANY DAMAGES IN EXCESS OF CREATIVAS’S LIST PRICE FOR A LICENSE TO THE SOFTWARE AND DOCUMENTATION, EVEN IF CREATIVAS SHALL HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY.

### 3. Copyright and Infringement Indemnification

All intellectual property rights in and to the SOFTWARE PRODUCT and Documentation are property of CREATIVAS. All intellectual property rights related to the SOFTWARE PRODUCT remain property of CREATIVAS. UAE copyright law, local copyright law and international treaties protect the SOFTWARE PRODUCT as well as the rights related to it.

CREATIVAS will hold You harmless, defend and indemnify You, against a third party claim to the extent based on an allegation that the SOFTWARE PRODUCT infringes a third party intellectual property right, provided that CREATIVAS: (i) is promptly notified and furnished a copy of such Claim, and all other documents that the claim is based on (ii) is given reasonable assistance in and sole control of the defense thereof and all negotiations for its settlement.

CREATIVAS will have no obligation to defend and no liability for any damages or costs to the extent that a Claim is based upon: (i) use of the SOFTWARE PRODUCT in combination with any non-CREATIVAS product, software or equipment; (ii) use of the SOFTWARE PRODUCT in a manner or for an application other than for which it was designed or intended to be used, regardless of whether CREATIVAS was aware of or had been advised of such use; (iii) modifications to the SOFTWARE PRODUCT by any person or entity other than CREATIVAS;

If the SOFTWARE PRODUCT becomes, or in the opinion of CREATIVAS may become, the subject of a Claim, CREATIVAS may, at its option and in its discretion: (i) procure for You the right to use the SOFTWARE PRODUCT, free of any liability; (ii) replace or modify the SOFTWARE PRODUCT to make it non-infringing; or (iii) terminate your right to continue using the SOFTWARE PRODUCT and refund, in this case, any license fees related to the SOFTWARE PRODUCT paid by You.

This EULA represents the complete agreement concerning this license between the parties and supersedes all prior agreements and representations between them. CREATIVAS may amend or modify this EULA at any time without having to notify you or obtain your prior approval. However, ammendments and modifications to the EULA will only take effect upon purchasing or renewing the APP license.

CREATIVAS has the right to use Your name for commercial purposes and/or to include your name and/or logos in his clients list. CREATIVAS will stop using Your name and/or logos upon request.

If any provision of this EULA is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the remaining provisions of this EULA shall remain in full force and effect.

Neither this EULA, nor any terms and conditions contained herein, shall be construed as creating a partnership, joint venture or agency relationship or as granting a franchise. You shall, at your own expense, promptly obtain and arrange for the maintenance of all mandatory government approvals, if any, and comply with all applicable local laws and regulations as may be necessary for your performance.

This EULA and any other agreement with CREATIVAS will be governed by UAE law.

Last updated: Fubruary 8, 2023

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### [Guides](https://creativas.io/guides)

**Published:** October 29, 2021
**Author:** Khawla Issaoui

**Content:**



---

### [Careers](https://creativas.io/careers)

**Published:** October 22, 2020
**Author:** Hichem Jouini

**Content:**

Keywords

 Location

 Remote positions only 

##### Position

##### Department

##### Location

 Didn't see your dream job? [Get in touch](#) 

[**Load more listings**](#)

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## Tags

### [Confluence](https://creativas.io/tag/confluence)

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### [Learning](https://creativas.io/tag/learning)

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### [Glossary](https://creativas.io/tag/glossary)

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### [Tables](https://creativas.io/tag/tables)

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### [LMS](https://creativas.io/tag/lms)

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### [Onboarding](https://creativas.io/tag/onboarding)

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### [Training](https://creativas.io/tag/training)

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### [Compliance](https://creativas.io/tag/compliance)

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### [Continuous Learning](https://creativas.io/tag/continuous-learning)

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### [Certification](https://creativas.io/tag/certification)

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### [Quizzes](https://creativas.io/tag/quizzes)

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### [Exams](https://creativas.io/tag/exams)

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### [Reporting](https://creativas.io/tag/reporting)

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### [Learning management](https://creativas.io/tag/learning-management)

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### [Knowledge management](https://creativas.io/tag/knowledge-management)

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### [Documentation](https://creativas.io/tag/documentation)

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### [Scorm](https://creativas.io/tag/scorm)

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### [Assessment](https://creativas.io/tag/assessment)

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### [Project management](https://creativas.io/tag/project-management)

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### [HR](https://creativas.io/tag/hr)

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### [Multinational teams](https://creativas.io/tag/multinational-teams)

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### [Highlight](https://creativas.io/tag/highlight)

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### [Definitions](https://creativas.io/tag/definitions)

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### [Company glossary](https://creativas.io/tag/company-glossary)

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### [Terminology management](https://creativas.io/tag/terminology-management)

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### [Filter](https://creativas.io/tag/filter)

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### [Charts](https://creativas.io/tag/charts)

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### [Collaboration](https://creativas.io/tag/collaboration)

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### [Excel](https://creativas.io/tag/excel)

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### [Pivot table](https://creativas.io/tag/pivot-table)

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### [Real time Collaboration](https://creativas.io/tag/real-time-collaboration)

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### [performance tracking](https://creativas.io/tag/performance-tracking)

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### [Sales tracking](https://creativas.io/tag/sales-tracking)

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### [Image maps](https://creativas.io/tag/image-maps)

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### [Galleries](https://creativas.io/tag/galleries)

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### [Sliders](https://creativas.io/tag/sliders)

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