The following SLA applies to all commercial and academic license users with our current support channels.
When creating a support request, the first response will not exceed 24 business hours from the request time for Commercial App users and 48 business hours for free app users.
Our willingness in delivering an amazing Customer experience by responding to your request as fast as possible, however, we are a human-sized startup growing at a fast pace so we appreciate your patience.
Monday – Friday
Pacific Standard Time
European Central Time GMT+1:00
Eastern Standard Time GMT-5:00
|12AM – 9AM||9AM – 6PM||3AM-12PM|
We also enjoy some holidays including: